Woodlands Care Home

4 Wigan Road, Westhoughton, Bolton BL5 3RJ
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9.7 66 Reviews
  • Woodlands Care Home, Bolton
Its care staff have completed a range of training from induction and mandatory training to more specialist individual and/or small group coaching.

The care home has looked closely at what it takes to live a good life with dementia and staff are determined to share their expertise with everyone who comes to live at the home.

Residents can bring their own furniture for their room and will consider any request for a pet to live within the home. Residents are encouraged to receive visitors at any time. If it’s during mealtimes then the staff can make arrangements for you to have a meal with your visitor in your room.

Together the home cooked food and the busy activity programme ensures that residents enjoy the best of days. Special events and meals are planned for residents and families throughout the year, with friends and family welcome to book a table in the dining room for either breakfast, lunch or dinner.

The lovely rooms are a variety of sizes, some with en-suites. It would encourage anyone moving to Woodlands Care Home to bring in items to personalise your room, bringing in a touch of homes. Some of the rooms have garden views, others have sea views but whichever room you choose I’m sure you will be very happy with.

There’s plenty going on in this home and staff actively encourage residents to continue with lifelong hobbies and interests, whatever they might be. Or alternatively, residents might enjoy trying a new interesting activity.

Whichever or both, the care team as well as the activity team are happy to promote, encourage and attend any activity to ensure that residents have fun and fulfilment in their lives. The aim is to promote stimulation for mind and body as well as general wellbeing.

Any new ideas for recreational activities are welcome! A regular newsletter produced for both residents and their family's keep’s everyone in touch with what is going on at Woodlands Care Home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1282
  • RESPITE Self-Funded Residential Care: from £1282
  • RESPITE Self-Funded Residential Dementia Care: from £1282

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Woodlands Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Victoria Hutchinson (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions will have a pre-admission assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (0)

Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit Woodlands Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Woodlands Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.

Woodlands Care Home Reviews (66)

Total of 66, showing 41-60
9.7

Woodlands Care Home has a Review Score of 9.7 (9.738) out of 10, based on 36 reviews in the last 2 years. Over all time Woodlands Care Home has 66 reviews.

Overall Experience

  • 55
  • 9
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Date Published

66
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Review from Adrian P (Grandson of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home
Providing brilliant care for my grandma who has dementia. Clean in all areas.
Staff are friendly and caring. Always interacting which is helping my grandma to be settled while dealing with dementia.
Would like to say thank you.

Reply from Honor Keatley, Managing Director at Woodlands Care Home

What a wonderful review. Thank you so much for taking the time to write this, I'm sure the team appreciate it.
With best wishes,
Managing Director

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Review from Catherine S (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home from home, couldn't imagine Mum would be so loved and cared for! The support given to both her and me every second of every day is outstanding. The staff go above and beyond always! Accepting Mum had to go into long-term care was extremely difficult but she is in the kindest, caring warming place
imaginable Thank you from the bottom of my heart, and I will be forever grateful.

Reply from Honor Keatley, Managing Director at Woodlands Care Home

What a truly lovely review. This will mean so much to our team members when they read this. Thank you so much for sharing both your mum's experience and yours.
Best wishes,
Honor.

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Review from Paul C (Brother of Resident) published on 26 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and attention. All staff are friendly and caring.

Reply from Honor Keatley, Managing Director at Woodlands Care Home

Many thanks for your kind words regarding Woodlands Care Home! Our staff do their very best to provide excellent care and attention, in a friendly and caring way that ensures each and every one of our residents is happy and loved. Kind regards, Honor

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Review from Keith H (Son of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am completely satisfied with the care given by all the staff in the home to my mother. All the staff show a great deal of patience and concern for her well-being. I would not hesitate to anyone to recommend Woodlands Care Home. I have complete peace of mind that she is in the best place and look forward
to continued excellent care.

Reply from Honor Keatley, Managing Director at Woodlands Care Home

What a wonderful review. Thank you for taking the time to submit it. Peace of mind is priceless.

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Review from Kathleen S (Daughter of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into the home on the 1st of November, so very recently. We went into the home the day before mum moved in to set up her room, the staff and the handyman could not have been more helpful. Mum loves living there and is truly happy in her words she "Feels safe". Mum is content which is such
a relief to myself and my sisters.

Reply from Honor Keatley, Managing Director at Woodlands Care Home

What a wonderful review to read. It's great to hear about the welcome you had from the team but most importantly, it was lovely to read that your mum feels safe.
Thank you for writing your review.
Best wishes,
Honor

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Review from Barbara K (Daughter of Resident) published on 1 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff work in small teams, exercise (infinite) patience and really do care for and about their residents. The team leader is proactive in solving problems to meet Mum's needs. I am kept up to date with any occurrence involving my mum's situation. Communication is excellent and is fundamental to
my confidence in, and satisfaction with, the home and care provided. As a visitor, I always feel welcome and enjoy good repartee with carers, admin and support staff.
Hospital appointments, GP services, district nurses, dentist, optician, chiropodist and hairdresser - all are provided. Mum is well looked after. Her diet has been adjusted so that she can continue to feed herself and she is encouraged to be involved in activities - although at this stage mobility and dexterity are limited.
Woodlands suits my mother very well and I have already recommended the home to others seeking care for their loved ones.

Reply from Honor Keatley, Managing Director at Woodlands Care Home

What a lovely review. It's wonderful to read that the work of the whole team ensures your mum's care but also that you have peace of mind and enjoyable visits. Thank you for letting us know your thoughts.

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Review from Pat W (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is well cared for in Woodlands and is as happy as he could be. The staff always make me feel welcome and involved in his care.

Reply from Honor Keatley, Managing Director at Woodlands Care Home

Thanks so much for submitting a review. It's great to read how happy both you and your dad are.

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Review from J E (Daughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially heard about Woodlands from a recommendation from a friend. Not been disappointed with the standard of care my mother has received in the past two years. In fact, I have found the staff to be professional, extremely caring and able to offer a high standard of care for residents with challenging
and individual needs. Very happy with my choice of care provided for my mum and I would be happy to recommend Woodlands Care Home.

Reply from Honor Keatley, Managing Director at Woodlands Care Home

What a lovely review. Thank you for taking the time to share your thoughts.

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Review from Elaine D (Daughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Woodlands for seven months and has had excellent care throughout. All her medical issues are taken care of and I am updated on any changes. Her room is well equipped, practical but still homely. The staff all appear to have a genuine bond with the residents. My mother feels safe
and content here and this in turn gives me and the rest of the family peace of mind that she is in good hands.

Reply from Honor Keatley, Managing Director at Woodlands Care Home

What a wonderful review. It's great to read that not only your mother but the wider family are all happy with her care. Thank you for taking the time to share your thoughts.

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Review from Rebecca P (Granddaughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and team at Woodlands can't do enough for my grandma, they make her feel comfortable and relaxed and it's always a pleasure to visit her here.

Reply from Honor Keatley, Managing Director at Woodlands Care Home

I'm very pleased to see how well your grandma is being looked after.

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Review from Katherine C (Niece of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful kind staff, always! Welcoming and kept up to date with any issues.

Reply from Honor Keatley, Managing Director at Woodlands Care Home

Thanks so much for taking the time to share this great review.

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Review from Nigel H (Husband of Resident) published on 6 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife began a residency on Aug 4 last year and from day 1 she has been expertly looked after by a professional staff showing great empathy. A secure and comforting environment is clearly evident. Communication has been regular and efficient among staff, providing peace of mind and relief. I have regularly
been included in being informed about all aspects of my wife's care, creating a complete trust for us both. Woodlands has served us to such a high level and we are so grateful to everyone who has been involved in my wife's constant care.
I give Woodlands the highest possible recommendation to any family needing a residential place for a loved one in the future

Reply from Honor Keatley, Managing Director at Woodlands Care Home

Thank you so much for taking the time to write such a thoughtful review. It is wonderful to read what a positive impact moving to Woodlands has had on both you and your wife.

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Review from Abi S (Daughter of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are outstanding. My dad has been living at Woodlands for less than a year, but in that short period of time, they have given him the best care that anyone could ask for. They look after his emotional needs as well as his physical needs and I can see that there is genuine affection in the way
they interact with my dad.
Staff communicate any concerns to me very promptly, but they also share any successes and nice moments with me, and I appreciate that a lot.
The home itself is well presented and doesn't feel like a care home at all - the decor is fun and homely.
I can't imagine a better place for my dad now, and I'm so glad we found Woodlands.

Reply from Honor Keatley, Managing Director at Woodlands Care Home

Thank you so much for your wonderful review. It's great to read that your dad has settled so well. It's lovely to hear that the team are sharing your dad's success stories and nice moments, this is so important.

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Review from K S (Son of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were overwhelmed by the standard offered to Dad when he went into the home. Lots of support for both us and Dad. He’s never seemed happier and we love to see the regular videos on Facebook. Dad’s gained his appetite back and we’re very happy that he’s settled and he clearly loves the staff there,
as he calls them his new family.
Great job by the staff - thank you.

Reply from Honor Keatley, Managing Director at Woodlands Care Home

Thank you so much for submitting your review. It's great to read how well your dad is doing and very special to read that he considers he has a new family. What a compliment to the team.

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Review from Chris S (Son of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

We feel our relative is well looked after as far as health and well being are concerned. We also have the opinion that Mum is always clean and tidy and appears to be offered a healthy and nutritious diet.
Our major concern with the home is the lack of activities and outings. Dementia patients need
stimulation of the mind but on almost all of our visits, we never see Mum being engaged in mental activities such as books, board games or even conversation. We feel this lack of activity exacerbates dementia.

Reply from Tracy Freeman, Director at Woodlands Care Home

Many thanks for sharing your concerns and please accept our apologies for any shortfalls in the service we are providing. We do invest a lot of time trying to understand individuals, their personalities, likes and dislikes. For some ‘activities’ are not easily tolerated and whilst we can and do encourage participation sometimes people don’t have patience to sit or chat with others. Where appropriate we use everyday tasks to offer meaningful occupation. This can include washing up, bed making, setting tables, dusting and tidying as they are easily remembered, helping someone feel useful and at home. We do hold care plan review meetings, usually 1 – 6 monthly dependent on need. This is an opportunity to meet families and share knowledge of their loved ones. Please feel free to contact any member of our team should you wish to discuss further.

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Review from Brian G (Son of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands Westhoughton care home has always cared for my Mum's needs. The staff always appear to be well informed and extremely professional and find time to discuss any needs for Mum or assistance we may need. I would recommend Woodlands Westhoughton to nay family and friends.

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Review from Rona W (Friend of Resident) published on 10 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is distressing to see my loved one with dementia. I take great comfort though from knowing she is being cared for by the staff at Woodlands Westhoughton. The love and devotion that they give is exemplary. The management team are always on hand to support and advise me. I am a regular visitor at different
times during the week and the care given is consistently excellent.

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Review from Gabby (Daughter of Resident) published on 30 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always helpful and cheerful at every level. The home is very comfortable and colourful. As a family we have had experience of a care home that was barely either, so we are very pleased and appreciative of Woodlands and the care our Father receives. My only concern is with the staffing ratio
in each unit as residents decline, and whether staff numbers will be increased, as it as a dementia unit and residents inevitably are increasingly demanding.

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Review from Dorothy Y (Wife of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in dementia care for 18 months here before he passed away on 12th of this month. It is a modern, bright and cheerful place and the staff are so presentable and friendly towards residents and their families. It is clean, warm and the food is good.

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Review from Gail S (Daughter of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has always been very well cared for. The food provided is excellent, his room is beautiful and clean with his own TV and wet room ensuite. His clothes are always clean and he never looks untidy.
All the staff from the manager to the cleaners are immensely friendly and caring. My dad is very
happy in this home, every part of it is beautifully decorated with lots of private and bright sitting areas.
The gardens are well maintained and offer families little areas to sit privately. Staff always ensure he takes his medication and monitor his food intake - always enthusiastically.

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Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for Woodlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.738 for Woodlands Care Home is calculated as follows: ( (324 Excellents x 5) + (87 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 423 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

Meet the Team (1)

Vicky

Vicky Hutchinson

Job Title: Home Manager

Joined: 2022

Vicky is the Home Manager of Woodlands Care Home.

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