Woodlands Care Home

4 Wigan Road, Westhoughton, Bolton BL5 3RJ
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9.7 66 Reviews
  • Woodlands Care Home, Bolton
Its care staff have completed a range of training from induction and mandatory training to more specialist individual and/or small group coaching.

The care home has looked closely at what it takes to live a good life with dementia and staff are determined to share their expertise with everyone who comes to live at the home.

Residents can bring their own furniture for their room and will consider any request for a pet to live within the home. Residents are encouraged to receive visitors at any time. If it’s during mealtimes then the staff can make arrangements for you to have a meal with your visitor in your room.

Together the home cooked food and the busy activity programme ensures that residents enjoy the best of days. Special events and meals are planned for residents and families throughout the year, with friends and family welcome to book a table in the dining room for either breakfast, lunch or dinner.

The lovely rooms are a variety of sizes, some with en-suites. It would encourage anyone moving to Woodlands Care Home to bring in items to personalise your room, bringing in a touch of homes. Some of the rooms have garden views, others have sea views but whichever room you choose I’m sure you will be very happy with.

There’s plenty going on in this home and staff actively encourage residents to continue with lifelong hobbies and interests, whatever they might be. Or alternatively, residents might enjoy trying a new interesting activity.

Whichever or both, the care team as well as the activity team are happy to promote, encourage and attend any activity to ensure that residents have fun and fulfilment in their lives. The aim is to promote stimulation for mind and body as well as general wellbeing.

Any new ideas for recreational activities are welcome! A regular newsletter produced for both residents and their family's keep’s everyone in touch with what is going on at Woodlands Care Home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1282
  • RESPITE Self-Funded Residential Care: from £1282
  • RESPITE Self-Funded Residential Dementia Care: from £1282

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Woodlands Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Victoria Hutchinson (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions will have a pre-admission assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (0)

Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit Woodlands Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Woodlands Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.

Woodlands Care Home Reviews (66)

Total of 66, showing 21-40
9.7

Woodlands Care Home has a Review Score of 9.7 (9.738) out of 10, based on 36 reviews in the last 2 years. Over all time Woodlands Care Home has 66 reviews.

Overall Experience

  • 55
  • 9
  • 1
  • 1
  • 0

Date Published

66
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Review from William P (Friend of Resident) assisted by family/friend published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend every week for the last three months. It's very clean and tidy. The food is excellent, the staff are very helpful and friendly. No smell of urine. You get your own room with an en-suite and a TV. My friend has settled in very well. I was amazed by the care home. I would
even stay here if I needed to. The staff here go above and beyond.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Woodlands Care Home

Thank you for your lovely review of Woodlands Care Home! It's great to know you are amazed with the care home. We're pleased that your friend has settled so well and is happy with their room and the food. Our team would be more than happy to welcome you in the future if you would like to stay! Kind regards, Clare.

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Review from Janet H (Sister-in-law of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, and security is excellent but spacious areas. The bedroom is very clean and tidy. The team is all smiley, pleasant and happy to help.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Woodlands Care Home

Thank you for your lovely review of Woodlands Care Home, we're so glad you feel it's a lovely home! Our team are wonderful and love what they do, and are always there to help you if you need anything. Kind regards.

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Review from P M (Daughter of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a resident and has been here for a few months. He has a lovely, clean, tidy, comfortable bedroom. The day room/lounge is lovely and colourful, with nice, comfortable chairs. The staff are amazing, friendly, approachable and caring for my dad's every need. Great atmosphere. Residents are always
clean and tidy. The staff are always celebrating any special event, encouraging residents and visitors to join in. I feel at ease knowing my dad is being properly cared for.

Reply from Honor Keatley, Managing Director at Woodlands Care Home

Thank you so much for your great review and 5-star rating! It's wonderful to read that you feel at ease knowing your dad is being properly cared for. That's hugely impactful and will help other care seekers to have confidence in choosing Woodlands as their loved one's home. With best wishes.

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Review from Matt G (Grandson of Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran was always adamant would not go in a home; however, after respite here, she chose to stay, and ever since she has been happier. The location and activities, etc are fantastic, but the main plus is the staff. They are always bubbly and friendly and nothing is ever too much. Great work and thank
you.

Reply from Honor Keatley, Managing Director at Woodlands Care Home

What a fantastic review. Thank you so much for taking the time to share your thoughts, with best wishes.

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Review from Paula P (Friend of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been in four care homes to date. By far this is the best one for care and environment. My only concern is now it is summer there is no outside space for the residents at their disposal. Also I have not really seen much activity to keep them motivated and awake, I know my friend used to
love watching singing and videos of the singers on the TV. Other than this it is the best.

Reply from Honor Keatley, Managing Director at Woodlands Care Home

Thank you for your review. Woodlands has a huge garden which can be accessed through the patio doors in both downstairs lounges. Maybe ask the team to show you where. There are 3 Activity team members so I'm not sure why you feel that there aren't sufficient activities. I have spoken to the Home and let them know your concerns. Having said all that, it's great that you think it is the best! With best wishes, Managing Director.

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Review from Brendan D (Brother of Resident) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My eldest sister has very recently moved into the Woodlands. She is calm, content and well cared for. The staff are most attentive, kind and always available. Her bedroom is well-equipped and very welcoming. The care home is spotless. It feels very secure without it being oppressive. I feel sure my
sister will be well looked after. Already the team are working on increasing her mobility. A hairdresser each week is a pleasurable bonus for her.

Reply from Honor Keatley, Managing Director at Woodlands Care Home

Thank you so much for leaving such a wonderful review and for our five-star rating. It's lovely to read how well your sister has settled and that you feel she is well looked after. With best wishes, Managing Director.

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Review from M H (Wife of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On entering the home, any staff you meet are always pleasant, all corridors are clutter-free and bedrooms clean and tidy. Odd jobs attended to quickly. I can only say the food is good, all meals enjoyed by my husband and there is a good variety. There are quite a few activities, plus an outing in April
my husband enjoyed. The care staff attend to their duties with a smile and take time to speak to residents. I admire their patience, they are altogether very efficient.

Reply from Honor Keatley, Managing Director at Woodlands Care Home

What a thoughtful review. Thank you so much for taking the time to submit it. It sounds as though your husband is being well looked after. With best wishes, Managing Director.

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Review from Eleanor S (Daughter of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been really great and supportive and nothing is too much trouble. They make the residents really feel like they are in their home environment. My dad rates the food as 'superb' and so that's a ten out of ten for him! Five stars, cannot fault anything.

Reply from Honor Keatley, Managing Director at Woodlands Care Home

What a fantastic review and rating - thank you so much. I love that your dad rates the food as superb! It's really helpful for other care seekers to read about your experience. With best wishes, Managing Director.

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Review from Janet C (Friend of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming from reception to carers. Information given as requested, with consent from family. All carers met have been friendly and caring towards residents. Room clean and well-presented.

Reply from Honor Keatley, Managing Director at Woodlands Care Home

Thank you so much for taking the time to write a review and your 5 star review. With best wishes, Managing Director.

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Review from P K (Daughter of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only recently moved into Woodlands Care Home. To put it quite simply, I cannot praise all the staff enough. It's a world away from her previous care home. Nothing is too much trouble if it's in the interests of Mum for that matter all our family. It is a beautiful home full of beautiful people.
I hope Mum will have many happy years with them.

Reply from Honor Keatley, Managing Director at Woodlands Care Home

What a wonderful review. Thank you so much for sharing your experience of Woodlands. It's great to read how well things are going. With best wishes.

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Review from Mark S (Son of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative has only been a resident for a few weeks, and first impressions are positive. It seems well-staffed, secure and clean. The lounge/dining area is not the best for visitors. The standard of care seems good and overall quite happy.

Reply from Honor Keatley, Managing Director at Woodlands Care Home

Thank you so much for your review. It's worth chatting with the team to find out what other areas of the home are used to enjoy visits with relatives, away from the lounge/dining room, with best wishes.

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Review from C F (Daughter of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Treated with dignity. Friendly staff who are very helpful. Easy to talk to staff concerning health problems.

Reply from Honor Keatley, Managing Director at Woodlands Care Home

Thanks so much for taking the time to write a review. With best wishes.

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Review from A B (Son of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since 2016 and is very happy with the settled environment, fortunately, none of the other residents are aggressive or agitated at the moment so it's a calm environment. The costs have risen well above the rate of inflation year after year.

Reply from Honor Keatley, Managing Director at Woodlands Care Home

Thank you for taking the time to write a review. The cost of care and fee setting is a big conversation but I believe we provide value for money. It's good to read that your mum is happy and settled. With best wishes.

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Review from Carol P (Regular Volunteer) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff. Very organised and residents all seem happy.

Reply from Honor Keatley, Managing Director at Woodlands Care Home

What a great review. Thank you so much for taking the time to share your thoughts. With best wishes.

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Review from Susan M (Daughter of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at The Woodlands for 11 months. My sister and I searched for months to find the right place. The Woodlands exceeded our expectations. She was well cared for by the staff who were excellent. Caring, kind and friendly. The care home is modern and beautiful, in lovely surroundings in a
very nice area. I cannot thank The Woodlands enough for the way they looked after our mother.

Reply from Honor Keatley, Managing Director at Woodlands Care Home

What a wonderful review. It's lovely to read how well your mother was looked after. I'm sure she was well-loved by the team. Your description of the home and the care provided will go a long way to help other care seekers to feel reassured that if they move their loved one to Woodlands, they too, will receive the same level of care. Great peace of mind for family members. With thanks and best wishes Managing Director.

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Review from Sofia G (Granddaughter of Resident) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care home I have ever seen. My granny is happy and comfortable here. My granny has been in this home for over a year and it is amazing. Not only is it amazing for the residents, but also for the visitors as you can visit whenever you want.
Thank you!

Reply from Honor Keatley, Managing Director at Woodlands Care Home

Thank you so much for your 5 star review.
It's great to read how happy both you and your granny are.
With best wishes, Honor Keatley
Managing Director

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Review from Gemma R (Daughter-in-law of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother-in-law has been at Woodlands, she is a lot happier. Mum keeps gaining weight which is brilliant. Mum's always clean and dressed well, her room is always spotless. I love seeing videos and pictures of Mum when we aren't here. Activities are brilliant. Overall, very pleased and happy with
Mum's care. Thank you all.

Reply from Honor Keatley, Managing Director at Woodlands Care Home

Thank you so much for your lovely review. It's great to read how well your mother-in-law is doing.
With best wishes,
Managing Director

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Review from V F (Daughter of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Woodlands Care Home has been very good, with Dad and Mum (now deceased) being cared for. We appreciated the phone contact where required.

Reply from Honor Keatley, Managing Director at Woodlands Care Home

Thank you for taking the time to share your thoughts after what must have been a difficult time for you.
With best wishes,
Managing Director

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Review from Kathleen G (Next of Kin) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been amazed with the care and support my brother has received from those working at Woodlands Care Home. My brother is quite a character with significant care needs but the staff have managed all of this to a very high standard. The accommodation and gardens are very pleasant. Every member of
staff that we have personally spoken with has been very kind, courteous and professional.
Many thanks to you all.

Reply from Honor Keatley, Managing Director at Woodlands Care Home

What a lovely review. Thank you so much.
It's great to read how the team are having such a positive impact.
With best wishes,
Managing Director.

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Review from E J (Great-granddaughter of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff I have come in contact with have been amazing. You can tell they genuinely care for the residents even in testing times. I also love the activities they do with the residents (baking, reading, dancing, crafts, manicures etc.) and it’s always warm inside.

Reply from Honor Keatley, Managing Director at Woodlands Care Home

What a lovely, heartfelt review. Thank you for taking the time to share your thoughts.
With best wishes,
Managing Director

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Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for Woodlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.738 for Woodlands Care Home is calculated as follows: ( (324 Excellents x 5) + (87 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 423 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

Meet the Team (1)

Vicky

Vicky Hutchinson

Job Title: Home Manager

Joined: 2022

Vicky is the Home Manager of Woodlands Care Home.

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