Bankview Day Care Centre, Bonnybridge, Falkirk
Bankview Day Care Centre
Bankview Day Care Centre

Bankview Day Care Centre is located in the grounds of Bankview care home and the towns of Stirling, Falkirk, Kilsyth and Cumbernauld.

The care centre offers a free door-to-door service using vehicles that have been adapted for wheelchair users.

Bankview provides many aspects of personal care including specialised bathing facilities and a hairdressing salon.

It offers a lively programme of entertainment which includes regular outings, arts and crafts, beauty therapy and movement to music therapy.

Bankview Day Care Centre also has a shop that sells everyday items together with arts and crafts that are made by service users.

Home cooked lunches and snacks are available throughout the day and special dietary requirements are catered for.

Fees will depend on the needs of the prospective resident but more information can be provided by the home.

Group: The Holmes Care (Group) Ltd

Admission Restrictions: Assement of needs

Ages Accepted: From: 60 

Male / Female Accepted: Male & Female

Care Offered: Dementia • Elderly Care • Physical Disability

Facilities & Services: Personal Care • Nursing Care • Activities • Chiropody • Food Provided • Hairdressing • Independent Living Training • Pet Friendly • Provide Transport • Smoking not permitted • Wheelchair Access • Garden • Hobby / Activities Room • Library • Lounge • Shop

Visiting:

At any time

Parking:

Free on site parking

Place Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Bankview Day Care Centre has a Review Score of 9.7 (9.714)

The Review Score of 9.7 (maximum of 10) for Bankview Day Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Bankview Day Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Adult Day Care Centre / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Adult Day Care Centre receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.714 for Bankview Day Care Centre is calculated as follows: ( (131 Excellents x 5) + (26 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 168 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Adult Day Care Centre to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Adult Day Care Centre needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Bankview Day Care Centre is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bankview Day Care Centre?

  • Extremely LIKELY
    13
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bankview Day Care Centre

  • Resident / Service User
    7
  • Daughter of Resident/Service User
    4
  • Wife of Resident/Service User
    3
  • Husband of Resident/Service User
    2

My dad has been treated with respect from the moment he became a resident. All care staff and nurses have been great in caring for my dad's needs. Nothing is ever a problem. The manager and office staff are very approachable and always eager to help. I'm glad to have chosen Bankview.

How likely would you be to recommend Bankview Day Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

My husband attends two days weekly as a daycare client.
The carers we have been associated with have been excellent in every way.

How likely would you be to recommend Bankview Day Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Friendly staff on minibus collecting dad, making him at ease when leaving the house.
Allows him some stimulation, mixing with others and bit of banter with the staff.
Well looked after whilst there.

How likely would you be to recommend Bankview Day Care Centre? Extremely Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Value for Money: Excellent

Being my wife's only carer, I find it inevitable to have the benefit of the care home service on Mondays and Fridays each week.
I find the staff not only helpful but extremely considerate and well aware of my wife's needs. This obviously gives me great peace of mind and respite.

How likely would you be to recommend Bankview Day Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Value for Money: Excellent

Julie Merrick, Service Manager at Bankview Day Care Centre responded to this review on 14 Dec 2017:

Dear John, thank you for your kind words about Bankview Day Care, we are pleased to hear that the service is meeting your expectations.

After an unlucky trip and fall on a bad pavement, I was offered a place in Bankview Health and Wellbeing Centre on one day per week a few years ago.
I consider that overall standards are high and that staff and management do a good job with regard to care and support for service users with a variety of health conditions.
Transport to and from the centre is provided, facilities are well maintained and occasional outings are arranged.
Prompting is required when serving food eg bread should be offered with soup and (side) salads with snacks.
A minor personal annoyance is the automatic provision of recorded music.

How likely would you be to recommend Bankview Day Care Centre? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Value for Money: Good

My mum attends daycare Monday - Friday, she is always welcomed and always states she had enjoyed her time there.

How likely would you be to recommend Bankview Day Care Centre? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Julie Merrick, Service Manager at Bankview Day Care Centre responded to this review on 26 Jun 2017:

Dear Jacqui, Thanks for your kind words about Bankview Daycare.

My mum loves her weekly visits to Bankview. She is so well looked after, she enjoys her keep fit classes, quizzes, crafts and most of all, chats with the staff and residents. They always give her exactly what she wants for lunch and she enjoys her tea and toast on arrival and numerous other cups in between. She says that she is cherished at Bankview.

How likely would you be to recommend Bankview Day Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Julie Merrick, Service Manager at Bankview Day Care Centre responded to this review on 16 Jun 2017:

Dear A W, thank you for your lovely comments, we are glad your mum enjoys spending time at Bankview Day Care.

Bankview Care Centre has proved to be a very supportive environment for my husband. Staff treat both him and me with the utmost respect and the care provided is of a very high standard.
My husband gets up in the mornings, he looks forward to attending.
The centre is well organised and clean and every member of staff is helpful and goes out of their way to provide care for my husband. I would have absolutely no hesitation in recommending this.

How likely would you be to recommend Bankview Day Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Julie Merrick, Service Manager at Bankview Day Care Centre responded to this review on 15 Jun 2017:

Dear A S, thank you for your kind words and for taking the time to leave such a lovely review.

The staff are all very friendly and caring. The meals are all fresh and really good value and there are always activities with other service users and staff. There are also outings occasionally to places of interest or for lunch etc. I really like going to Bankview and spending time with people my own age group and my family don't worry whilst I am there because they know I'm well looked after.

How likely would you be to recommend Bankview Day Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Julie Merrick, Service Manager at Bankview Day Care Centre responded to this review on 15 Jun 2017:

Dear Michael, thank you for your kind words, we are glad to hear that you enjoy spending time at Bankview Daycare.

I have attended this day care for the past 3 and a half years. I go 3 days a week and would recommend it to anyone. The staff are excellent, they will do anything to help you without making you feel awkward. The centre is always very clean and has separate rooms for different activities, food is fresh everyday and there is a good choice provided by a chef. I am very happy to attend Bankview and look forward to my 3 days at this professionally run centre.

How likely would you be to recommend Bankview Day Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Julie Merrick, Service Manager at Bankview Day Care Centre responded to this review on 05 Jul 2016:

Thank you for taking the time to leave a review about Bankview Day Care Centre. It is so good to know that you enjoy your days with us.

Bankview is a lovely place to come to all of the staff are so caring and kind it's a pleasure to come here . There is a good menu and if you require something that's not on the menu you can request something else. I enjoy the activities and the entertainment Bankview is a well run place and everyone needs are catered for.

How likely would you be to recommend Bankview Day Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Julie Merrick, Service Manager at Bankview Day Care Centre responded to this review on 14 Jun 2016:

Thanks Elspet for your kind words.

Minor points.
1) Transport to Bankview is poor. Temperature in bus is very low. Often at Bankview, both doors are left open.
2) Do we have to be seated 25 minutes before lunch is served?

How likely would you be to recommend Bankview Day Care Centre? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Value for Money: Satisfactory

Julie Merrick, Service Manager at Bankview Day Care Centre responded to this review on 09 May 2016:

Thank you for your comments Simon.

The bus transport is provided free of charge and we have offered you the option of taking a taxi, which you have declined.
Blankets are provided on the bus and have been offered to you to use.
Lunch is normally served within 15 minutes of our service users being seated, however, as you have mentioned this before, we always ensure your lunch is brought to you as soon as it is ready for you.

My husband who has vascular dementia, Parkinson's disease and is diabetic has been a day-care patient two days a week for 8 months. This has been a tremendous benefit to both of our lives, for his part mixing with other people, joining in with some of the many activities, also the personal care and attention he receives.
For myself I have peace of mind knowing I am leaving him with the manager and her kind and very caring staff, who treat him with respect and nothing is a problem for them. We look on them all now as friends.

How likely would you be to recommend Bankview Day Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Julie Merrick, Service Manager at Bankview Day Care Centre responded to this review on 09 May 2016:

Thanks Nancy for your kind words.

The place is beautifully decorated. Meals, there is a wide variety nutritious great value and lovely presented. The support/carers are fantastic kind and you can confide in them at any time. Spotless in every way. Gentle exercises every morning, then quizzes, board games, crafts and plenty of activities and our choice what we want to do. Personal care discreetly carried out to perfection. Special treats, i.e parties, entertainment, sing songs and local artists visit. Hairdressers, manicures, pamper sessions. The best day care in the district. I tell everybody to come and see for yourself. Side rooms are available if you want to chill out in the peace and quiet. Bon Marche and studio club agents show us goods to buy.

How likely would you be to recommend Bankview Day Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Julie Merrick, Service Manager at Bankview Day Care Centre responded to this review on 05 May 2016:

Thanks Margaret for your kind words.

My wife is well looked after at the care centre, carers are very good at their job and also very nice people. I find that they are open and helpful and would go our of their way to oblige. Meals are very good quality and fulfilling to a high standard.

How likely would you be to recommend Bankview Day Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Julie Merrick, Service Manager at Bankview Day Care Centre responded to this review on 29 Apr 2016:

Thanks Drew for your kind words.

As a day care patient I am delighted with the service provided.

How likely would you be to recommend Bankview Day Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Value for Money: Excellent

Julie Merrick, Service Manager at Bankview Day Care Centre responded to this review on 25 Apr 2016:

Thank you William for your kind words.

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Awards / Recognitions

April 2017

Staff Profiles

Julie

Julie Merrick

Job Title: Service Manager

Joined: 2011

Description:

Julie has 21 years experience in mental health nursing and the health and social care sector.

She began working for Holmes Care Group as a Team Leader in 2007 and was internally promoted to Service Manager in 2011. Julie currently holds the following qualifications:

Higher National certificate in Health and Social Care
Scottish Vocational qualification 3 Health and Social Care
National certificate in Equal Opportunities
Manager and Leadership Award 4 (level 10) SVQ
Health and Social Care Award 4 (level 10) SVQ
Dementia Management in Care - Stirling University

Julie is currently studying for a post graduate qualification in Dementia Studies at Stirling university.

Julie

Julie Merrick

Job Title: Service Manager

Joined: 2007

Description:

Julie has 21 years experience in mental health nursing and the health and social care sector.

She began working for Holmes Care Group as a Team Leader in 2007 and was internally promoted to Service Manager in 2011. Julie currently holds the following qualifications:

Higher National certificate in Health and Social Care
Scottish Vocational qualification 3 Health and Social Care
National certificate in Equal Opportunities
Manager and Leadership Award 4 (level 10) SVQ
Health and Social Care Award 4 (level 10) SVQ
Dementia Management in Care - Stirling University

Julie is currently studying for a post graduate qualification in Dementia Studies at Stirling university.