Barchester Milford House Care Home

Milford Mill Road, Milford, Salisbury SP1 1NJ

Barchester Milford House Care Home, Salisbury, Wiltshire
Barchester Milford House Care Home, Salisbury, Wiltshire
Barchester Milford House Care Home, Salisbury, Wiltshire

Milford House Care Home is a Salisbury residence, surrounded by scenic countryside and close to numerous local amenities, offering 24-hour nursing care and a professional respite service.

The home has been purposely refurbished to suit older people's care packages, combining the charm and character of the property with modern care capabilities.

Staff are highly-qualified and work to tailored care plans, while encouraging each resident to pursue an active lifestyle and their own personal interests.

Group: Barchester Healthcare Ltd

Person in charge: Catherine Fountain (Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 75 residents

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Admission Information: Ages 55+.

Single Rooms: 67

Shared Rooms: 4

Rooms with ensuite WC: 59

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest CQC* Report on Barchester Milford House Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 02 Jun 2016

Elderly Frail, Palliative Care, Physical Disabilities

Current Reviews

Review Score: 9 (8.971)

The Review Score of 9 (maximum of 10) for Barchester Milford House Care Home is based on 8 Review/Recommendations in the last 2 years. This Review Score of 8.971 is made up of a Quality Score of 4.958 Points (maximum of 5) relating to the rating and a Quantity Score of 4.013 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.971 for Barchester Milford House Care Home is based on 8 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.958 for Barchester Milford House Care Home is calculated as follows: ( (68 Excellents x 5) + (3 Goods x 4) ) ÷ 71 Ratings = 4.958

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.013 for Barchester Milford House Care Home is calculated as follows:

      1. 8 Positive Reviews = 3

      2. 0.1 x 8 Positive Reviews = 0.800

      3. (8 Positive Reviews ÷ 75 Registered Beds) x 2 = 0.213

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My sister was taken to Milford house care home in October for end of life care. Both she and I have experienced a high level of care and communication with both management, care and staff. The nursing side is always excellence and they actually "listen" to you! Would not hesitate to recommend.

How likely would you be to recommend Barchester Milford House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My very dear friend has been a resident here for the past year. I have been very impressed by the service and consideration of all the staff and the high standard of comfort and catering supplied. If ever I should need care I would come here.

How likely would you be to recommend Barchester Milford House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

During my husbands stay in Milford House, he was treated with respect and dignity. The staff were very friendly, courteous and extremely kind. His care was second to none, and he was made to feel at home. Every care was taken to make sure that he was safe at all times, and the atmosphere was friendly and homely.

How likely would you be to recommend Barchester Milford House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I can't praise this nursing home enough. The staff are amazing, you feel part of one big, caring family. The staff treat the residents and their family with a great deal of respect and always have a smile for you. Any questions or concerns I had were promptly answered and dealt with quickly.

How likely would you be to recommend Barchester Milford House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a most remarkable care home in which every resident is treated with the utmost respect. Many of the staff have worked here for 18 to 20 years and there is never any sign of disagreement or discussion of the residents. Everyone smiles and all visitors are welcomed - at any hour.

Constant attention and care is given and clearly monitored. My wife has been bed ridden with advanced Alzheimers for the past 2 years and I can't speak too highly of the care she has been given. I have my own name down for when the time comes !

How likely would you be to recommend Barchester Milford House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife recently spent one weeks respite care in Milford House care home. The care she received was excellent, provided in the most efficient and comfortable atmosphere. The staff were all friendly, helpful and efficient. The food was good, well prepared and served. The house is an interesting building providing opportunities for community activities and relaxation for the residents.

My husband has been a resident for about two years. I have always found his care excellent. the staff are very caring and nothing is too much trouble.

We never wanted for my Dad to go into a care home as we knew that it was something he never ever wanted. It came to the point that he could no longer be safely looked after at home and we had to choose a placement for Dad. Milford House by far is the best home I have ever been to. The clients that live there are able to tell you themselves that the place is fantastic and that they love it there and are well looked after. I just dropped in one day with my mum before we had decided where Dad was going to, we were welcomed in by staff members, offered a cup of tea and shown around the house, it was so homely and welcoming. My Dad moved in a week later and I have found that the staff are fantastic and bend over backwards to assist. My Mum enjoys going in daily to visit my Dad and also takes part in the activities. I can't thank you for all enough for the ease of transition and the help and support that you are giving us and my Dad.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

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  • For further information on our Review Policy please click here.

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Barchester Milford House Care Home

Job Vacancies

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┬úcomp + free training + benefits (Care Home / Nursing Home • Full Time or Part Time)
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Care Assistant

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Registered Night Nurse (RGN)

Competitive + Full Training CPD (Care Home / Nursing Home • Full Time)
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Registered Nurse (RGN)

Competitive + Full Training CPD (Care Home / Nursing Home • Full Time or Part Time)
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Care Home Idol 2015

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