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Barchester Milford House Care Home

Milford Mill Road, Milford, Salisbury, Wiltshire SP1 1NJ
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Very Happy with Milford House, Dad went in for respite care and has decided to stay on.S H(Son of Resident/Service User)
Barchester Milford House Care Home, Salisbury
She was made most welcome and looked after extremely well, helping her recover from the surgery.Murray W(Husband of Resident/Service User)
Barchester Milford House Care Home, Salisbury
From the initial assessment through moving in to her delightful room the staff have been outstandingA W(Daughter of Resident/Service User)
Barchester Milford House Care Home, Salisbury

Milford House Care Home is a Salisbury residence originally built for the Earl of Ilchester, surrounded by scenic countryside and lovely gardens close to numerous local amenities, offering 24-hour nursing, respite, palliative and end of life care and where visitors and family members are welcome at all times.

The home has been extended and refurbished to provide a supportive and relaxing atmosphere which maximises the charm and character of the property...  

Care Provided by Barchester Milford House Care Home

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 71 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,500N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Milford House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Abhishek Bagchi(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1996

Room Information

  • Single Rooms (63)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (6)

Barchester Milford House Care Home Reviews (126)

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9.7

Barchester Milford House Care Home has a Review Score of 9.7 (9.708) out of 10, based on 24 reviews in the last 2 years. Over all time Barchester Milford House Care Home has 126 reviews.

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Showing 126 reviews matching selected criteria
Review from David O (Resident / Service User) published on 18 December 2018 Submitted via Postal Card
Overall Experience

A very friendly and caring atmosphere, absolutely the right home for my parents.

Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care Home

Thank you for taking the time to write a review. I'm glad to hear that you feel confident that Milford House is the right home for your parents.

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Review from R G (Wife of Resident) published on 25 October 2018 Submitted via Postal Card
Overall Experience
Very comfortable. Plenty of staff around who are very patient and cheerful.
My only concern is that messages don't always seem to get through.

Although my husband always wants to go home, I am happy leaving him in your care.

Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care Home

Thank you for taking the time to comment and I take these on board along with your concern. I'm glad that you feel happy for your husband to stay with us in the future.

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Review from K D (Granddaughter of Resident) published on 25 October 2018 Submitted via Postal Card
Overall Experience

I loved the layout of the drawing room, super impressed with the staff. They came when needed and went beyond my expectations. I have a recommendation of having therapy dogs. I did see a few people that had stayed in one place all day, and I really think therapy dogs would get the patients up and moving, providing mental and physical stimulation.

Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care Home

Thank you for your comments about our dedicated team and for your recommendation. We have in the past been lucky enough to have a therapy dog visit our residents and the visits were so well received and enjoyed. We would welcome anyone with a therapy dog to get in touch with us if visiting our residents is something they can offer.

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Review from Lynn P (Daughter of Resident) published on 27 September 2018 Submitted via Postal Card
Overall Experience

Very welcoming clean and caring. For the two weeks respite my mother received the care I would give at home and I think she may have enjoyed her stay. (She has severe dementia and cannot talk) The staff got to know mum very quickly and for me, I know I can leave mum in this home and go away and not worry. This is big for me as I am a nurse and worry.

Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care Home

I am so pleased that your mother's stay here was a happy one and it's lovely to hear that you would bring her back to us for another stay in the future.

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Review from B S (Son of Resident) published on 13 July 2018 Submitted via Postal Card
Overall Experience
All the staff, from the manager down, made my father's stay as welcoming as possible. After the initial settling in period, he began to feel at home and the carers got to know him. He developed a rapport with them. There was never any doubt my father was getting the best of attention. In his last few days and when he passed away the girls couldn't have done any more for him and they were also very helpful to my partner and I.

I would certainly recommend Milford House.

Reply from Emma Dinner, Deputy Manager at Barchester Milford House Care Home

It was lovely to read your comments regarding your father's stay with us. I will ensure that these comments are shared with all the team here at Milford House. Thank you for taking the time to share your experience.

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Review from Ann S (Resident / Service User) published on 13 June 2018 Submitted via Postal Card
Overall Experience

Lovely setting, beautiful gardens. Delightful staff who are very caring. I would be more than happy to recommend to others.

Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care Home

Thank you for choosing Milford House Care Home - I'm very glad to hear that you enjoyed your stay here with us.

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Review from Arthur H (Resident / Service User) published on 19 April 2018 Submitted via Postal Card
Overall Experience
Never had a bad meal yet.
All the staff are so kind and caring.

I have lived here for over eight years now and consider myself to be very lucky to have been placed in such a wonderful care home.

Reply from Berni Martin, CRM at Barchester Milford House Care Home

Dear Arthur

Thank you so much for your very touching words, it really means a great deal to the team to know you are so happy living at Milford House, we strive to deliver excellent care throughout the home, and we are lucky to have you in our home. Thank you, Arthur will pass on your comments to the team.

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Review from Brian C (Respite Resident) published on 18 April 2018 Submitted via Postal Card
Overall Experience

I spent three weeks on respite in Milford House. I was so well looked after and the carers so helpful and kind. Will definitely go again to give my wife 'respite'.

Reply from Berni Martin, CRM at Barchester Milford House Care Home

Dear Brian

Thank you very much for your lovely words, we are delighted that you felt the care and staff were so helpful. We strive to deliver excellent standards throughout the home. We look forward to welcoming you back to the Milford family in the very near future. If you need anything in the meantime please do not hesitate to contact us.

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Review from Sue H (Niece of Resident) published on 18 April 2018 Submitted via Postal Card
Overall Experience
I visit my Uncle most weeks here. He is always happy and full of praise for the staff. He loves the food and states he has never had a bad meal yet.

I would highly recommend this care home as I have worked in the care sector myself.

Reply from Berni Martin, CRM at Barchester Milford House Care Home

Dear Sue

Thank you for taking the time to write a review for our home, we are so pleased your Uncle is happy within the home and enjoying all that is available to him. We strive to offer the best care in a loving home environment. We will pass on your comments to the staff. Thank you once again

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Review from R G (Son of Resident) published on 21 March 2018 Submitted via Postal Card
Overall Experience

My mother has been consistently well cared for since entering Milford House three years ago. If there have been any concerns during this time, they have generally related to the excessive heat in her room during hot summer weather, when perhaps it would have been more comfortable at times had the patio door been opened. Please note that this is more the nature of an observation than a complaint. Otherwise, all Ok, except to note that mother gets far more out of the activities when it has been ensured that her hearing aid is present. The nurses and carers are particularly attentive and friendly, with this, contributes to my mother's contentment.

Reply from Berni, Customer Relationship Manager at Barchester Milford House Care Home

May I take this opportunity to thank you for your kind words and observation, our team at Milford always work towards ensuring all our residents are well cared for. We have noted the heat in your Mother's room and will monitor this during the summer. We appreciate you taking the time to write the...  

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Review from E B (Respite Resident) published on 6 March 2018 Submitted via Postal Card
Overall Experience

I arrived at Milford House straight from a stay in hospital, and found myself in a really lovely room for two week's convalescence.

The staff were so welcoming - I could not ask for more attention.

The daily menus provided a nice choice of food.

By the time I left, I felt so much better for all the care I received.

Reply from Berni, Customer Relationship Manager at Barchester Milford House Care Home
Dear Enid

Thank you very much for your kind review, following your respite stay. I will forward your comments to our staff. If you ever need some respite in the future, please do not hesitate to contact us, it would be our pleasure to welcome you back to Milford House.

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Review from Sharon C (Daughter of Resident) published on 5 March 2018 Submitted via Website
Overall Experience
My dad recently was transferred to Milford House from a hospital, in final stage cancer. From the moment he arrived, he was treated like a king. He had more care in 10 minutes in Milford House than he had had in the hospital for 5 weeks!! Dad was relaxed and relieved to feel safe and mum and all the family were welcomed by the staff. It felt like home and we are so grateful this precious man got to live his final days surrounded by his family and care staff, who went above and beyond.

There are no words to say how grateful we are and I would have no doubt ever recommending this wonderful home.

Reply from Berni, Customer Relationship Manager at Barchester Milford House Care Home

Dear Sharon

Thank you for your truly lovely comments regarding your dad's stay with us at Milford, it means a lot to the team to read your comments. We try to deliver excellence throughout our home and for our residents to feel cared and loved within our home environment. We appreciate you...  

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Review from Clemency (Granddaughter of Resident) published on 21 February 2018 Submitted via Website
Overall Experience

As a granddaughter watching my grandfather in this care home, I was deeply saddened by his experience here. I would not recommend this care home to friends or family. Retrospectively, I wish he had not become a resident of this care home.

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Review from Julie J (Daughter of Resident) published on 22 January 2018 Submitted via Website
Overall Experience

My nan spent her last year in Milford House. In this year she was the happiest in a long time so we were able to enjoy quality time together. My mum spent a week in Milford House on respite in September and loved it. All the staff are so friendly. Mum's nights were the worst for her, being a poor sleeper but staff brought her endless cups of decaf tea and chatted with her. Mum loved the varied food so much that she regained her appetite. Sadly Mum passed away in November in hospital having previously lived with dad in another care home, not of our choice. My dad moved to Milford House in December. He has improved so much since moving to Milford House, he has his sense of humour back, he loves his lovely room overlooking Salisbury Cathedral. It's lovely seeing him regain his appetite. I am so happy with Milford House, it's an amazing place and has amazing staff. I can't really thank you enough. They even look after me and make sure I'm alright!

Reply from Kelly Miller, Admin Assistant at Barchester Milford House Care Home

Thank you for all your positive comments, Julie. It's lovely to hear that you & your family have been happy & well cared for here. I will pass your comments on to the rest of the Milford team.

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Review from Richard M (Respite Resident) published on 19 January 2018 Submitted via Postal Card
Overall Experience

I stayed at Milford House care home as my sister was on her own. I had lost my wife earlier in the year and was also on my own. I really couldn't fault the care home at all. Clearly the management had a tight control of the operation. All the staff were extremely friendly and helpful in every way.

Reply from Berni, Customer Relationship Manager at Barchester Milford House Care Home

Dear Richard, We are all truly touched by your lovely feedback, here at Milford we always aim to deliver exceptional care to all our residents and I hope your valued feedback will help others that may be looking for a care provider in the future. We will pass on your feedback to our team.

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Review from William T (Brother of Resident) published on 19 January 2018 Submitted via Postal Card
Overall Experience

My sister has been a resident for 15 months with dementia. Much to our relief, she has settled extremely well and we have great confidence in the care she receives. Staff are very kind and helpful.

Reply from Berni, Customer Relationship Manager at Barchester Milford House Care Home

Dear William, we are so pleased that your sister has settled well into her new home at Milford, and she will continue to enjoy the homely environment and the excellent care from our team. We will pass on your valued comments to our staff.

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Review from Deborah H (Daughter of Resident) published on 19 January 2018 Submitted via Postal Card
Overall Experience

My mother's carer has made all the difference to my mother during her time at Milford House. She is very kind, and my mother describes her as 'a great comfort'. She is also really lovely with family members. I think she is a really brilliant carer. As I said, she has made all the difference to my mum.

Reply from Berni, Customer Relationship Manager at Barchester Milford House Care Home

Thank you Deborah for your lovely feedback for our carers, we strive to deliver excellent care to all our residents, and we will pass on your comments to our team. Feedback like yours is the reason why our teams work so hard to deliver exceptional care.

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Review from Margaret S (Friend of Resident) published on 19 January 2018 Submitted via Postal Card
Overall Experience

The quality of care is good in most cases, although that can vary, dependent on certain staff.

I have been very happy with the friendliness and support of some staff. Activities are well-run and interesting. Rooms, cleanliness and food are always good.

Reply from Berni, Customer Relationship Manager at Barchester Milford House Care Home

Thank you Margaret for your feedback and we always try and ensure we deliver first class care at all times, if there is anything you wish to discuss at any time please feel free to cone into the office where we will be more than happy to help further. Thank you once again

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Review from Catherine H (Daughter of Resident) published on 19 January 2018 Submitted via Postal Card
Overall Experience

Milford House is a home from home. My mother is very happy here. I am very happy with her being here.

Reply from Berni, Customer Relationship Manager at Barchester Milford House Care Home

Thank you for your comments Catherine, we all want to achieve a home environment for all our residents, and we love to deliver excellent service at all times, we are so pleased your happy and so is your Mother. Will pass on your comments to all the team.

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Review from Patricia H (Resident / Service User) published on 19 January 2018 Submitted via Postal Card
Overall Experience

I have found my stay has suited exactly for what I needed after my knee replacement time in hospital. A beautiful room and quiet and relaxing atmosphere. All the staff are kind and helpful. A place ideal for anyone needing a comfortable and safe care home.

Reply from Berni, Customer Relationship Manager at Barchester Milford House Care Home

Thank you Patricia for your lovely comments, and we are very pleased you enjoyed your stay. we hope your valued comments assist other people looking for a good care provider. wishing you all the very best

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 December 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (71) & Events (5)

News
  • 20 Jul 2026

    Our residents had a fantastic day trip to Wilton House Garden Centre, enjoying a relaxing outing filled with beautiful surroundings, delicious refreshments, and great company. They spent time exploring the...

  • 20 Jul 2026

    A very special celebration took place as our wonderful resident, Gwen, marked her incredible 103rd birthday with a beautiful garden party surrounded by family, friends, fellow residents, and staff. The...

  • 26 Jun 2026

    We were delighted to host another successful Professionals Networking Breakfast, bringing together local professionals to connect, collaborate and build meaningful relationships. Networking is about so much more than exchanging business...

Upcoming Events

Awards / Recognitions (84)

Accreditations

There are no accreditations posted yet for Barchester Milford House Care Home.

Meet the Team (19)

Abhishek Bagchi
Abhishek BagchiJob Title:General ManagerJoined: 2026

Qualified as a nurse in 2005, his professional journey has been through various clinical, care, teaching and management areas of healthcare. He worked for the government of India, serving at both district and state health services hospitals, lectured at nursing colleges and managed a section of a university hospital as matron/clinical manager.

He has been part of adult social care since 2017 and previously worked with Barchester as a nurse and unit manager. Before recently returning to Milford House, he was with Colten Care, working as clinical lead and nursing home manager. He has a Master's degree in public health nursing and a second Master's degree in health care management. Throughout his career, the focus has always been on achieving the highest level of care with the best quality aimed at supporting those in his care to live their best lives. Leading his teams with passion and empowerment.

He lives in Salisbury with his family and is a member of the parish church council at St Paul's Church, Salisbury and continues to be an active member of this amazing community.

He loves playing musical instruments and occasionally singing. He enjoyed every phase of his career, as this involved impacting lives and encouraging people.

Juliana Santos
Juliana SantosJob Title:Deputy ManagerJoined: 2024

Juliana is an experienced Registered Nurse who became the Deputy Manager at Milford House a few years ago. Having worked at St Peter's Hospital before, she has translated her experience into Milford House. Juliana loves getting to know our residents and building a relationship with them, their families and with the teams in the home to provide them with the best possible support.

When not at work, Juliana loves nothing more than spending time with her family and fitting in her other passions, which are travel and dance, which she has enjoyed for over 10 years.

Josipa Cafuk
Josipa CafukJob Title:Clinical LeadJoined: 2019

With 20 years of experience as an RN, five of which have been at Milford, Josipa is excited to be taking up the role of Clinical Lead. With a passion for elderly care, Josipa will be bringing all her skills to the role and will be supporting residents, their families, staff teams and visiting professionals in her role. She says there is nothing she wants more than to work to ensure that the residents we look after receive the best possible care and support.

Josipa lives in Salisbury and when not at work is busy supporting her family and says she has two full-time jobs!

Catriona Murray
Catriona MurrayJob Title:Head of AdministrationJoined: 2022

With 10 years of prior experience in an Administrator role, we are lucky to have Catriona leading our Administration team. Catriona loves working in the care environment getting to know residents and their families and supporting them in whatever way she can. She can be found in our front office and is always available to answer any queries.

Becky Butler
Becky ButlerJob Title:Head ChefJoined: 2010

We are delighted that, with over 15 years of experience in the kitchen here at Milford House, Becky has taken on the role of Head Chef. Her cakes are legendary and eagerly looked forward to on a daily basis, and Becky is excited to be leading her team in providing good, nutritious food for our residents.

In her spare time, Becky, a local of Salisbury, enjoys nothing more than spending time with family and friends.

Liang Guo
Liang GuoJob Title:Head HousekeeperJoined: 2007

Liang has been at Milford for 14 years and has been a key part of the domestic team prior to being appointed Head Housekeeper. Liang says that he likes everything about his job and is committed to ensuring that he and the laundry and domestic teams provide an excellent service to our residents.

Since coming from China, Liang and his family have always lived in Salisbury and when not at Milford, Liang enjoys taking them to explore different parts of the UK.

Lorraine Mounter
Lorraine MounterJob Title:Activities CoordinatorJoined: 2026

Hello! My name is Lorraine, and I love working with the residents at Milford House. I started as a carer and then joined the activities team. I love crafting, and so this job is ideal as I can look after the residents, whilst we have fun, laughter and create new things together. I find it very rewarding to see the residents happy, smiling and enjoying their day.

In my spare time, I enjoy reading, gardening and crafting. I also have a horse, and I look after my granddaughter.

Kelly Miller
Kelly MillerJob Title:Administration AssistantJoined: 2006

Kelly has worked at Milford House since 2006 in a variety of roles and is now a full-time member of the office team. She is a fountain of knowledge concerning all things Milford and if we don't know where to find something or what to do, she usually has the answers! When not at Milford, Kelly likes to take the odd quick trip to Spain to recharge her batteries, and her favourite Milford job is organising the Christmas party.

Louise Butler
Louise ButlerJob Title:Senior NurseJoined: 1998

Louise is a very long-standing member of our team and has already celebrated an amazing 25 years at Milford and counting! Louise is dedicated to ensuring that she and her team provide the best possible care for the residents.

Ann Brown
Ann BrownJob Title:Senior NurseJoined: 1996

Ann is one of our Senior Nurses as well as one of our longest serving staff members, having worked as part of the night team for 28 years. Ann has always worked nights and says that days have never tempted her, as, in her role as Senior Night Nurse, she gets to know all the residents in the home, can help wherever needed and is very hands-on. Ann has a wealth of experience and is a hugely valued member of our Milford family.

Gale Louw
Gale LouwJob Title:Activities AssistantJoined: 2019

Gale joined the Milford team in 2019, initially as a carer, but has gradually transferred over to the Activities Team. Gale has a passion to organise vibrant events for residents, family members and friends to enjoy and, along with the rest of the team, ensure that each resident is able to participate in meaningful activities tailored to their likes and dislikes.

Originally from South Africa, when not at work Gale loves nothing more than exploring the UK, catching up with family and friends, being creative across a variety of disciplines and keeping her eyes out for great activities and events she can bring back to the home for residents to enjoy.

Sally Davies
Sally DaviesJob Title:Bank Activities AssistantJoined: 2026

With over 20 years' experience managing marketing and events in both Financial Services and the Charity sector, Sally brings a variety of skills and experience to her role at Milford House and loves the variety that each day brings.

'I absolutely love spending time with our residents, chatting and listening to their stories, while planning creative and enjoyable trips and activities, there really is no better place to work!'

After her 2 boys grew up and moved out of the family home in Cheshire, Sally decided it was time for some new adventures of her own, and 'escaped to the country' just outside of Salisbury with her husband and small Romanian rescue dog Rosie.

Outside of work, Sally loves reading, learning how to crochet and travelling adventures, especially travelling across the world to meet up with her youngest son, who is living and working in Sydney, Australia.

Catherine Harrison
Catherine HarrisonJob Title:Senior CarerJoined: 1994

Catherine has recently celebrated 30 years working at Milford House and with her wealth of experience is focused on delivering person-centred care to the residents she looks after. Catherine loves what she does and can't imagine doing anything else and we are delighted she feels this way as we can't imagine Milford House without her!

Karen Budgell
Karen BudgellJob Title:Senior CarerJoined: 2004

Karen has been at Milford for over 20 years and is one of our Senior Carers. Karen loves building up a rapport with the residents she looks after, getting to know them and their families so that she can deliver real person centered care bringing to everything she does a wealth of experience. Karen says she loves coming to work and being with what she calls her second family.

Esther Baladin Chamarro
Esther Baladin ChamarroJob Title:Senior CarerJoined: 2019

Our Senior Carer Esther has been an integral part of the Milford House team since 2019. An experienced team member Esther is dedicated to giving her absolute best to the residents that she looks after and to supporting her colleagues around the home. When not at work Esther loves travelling and exploring and brings these wonderful experiences back to the home.

Pranav Sarasan
Pranav SarasanJob Title:CarerJoined: 2023

Pranav has been working with Barchester since 2023. He quickly became a valued member of the care team. He was new to care but decided to come to Milford as he wanted a role where he could make a positive difference to someone’s life. He loves the friendly working environment and being part of a team that puts residents at the heart of care.

Adele Griffin
Adele GriffinJob Title:CarerJoined: 2022

Adele joined Barchester three years ago and feels very much part of the Milford family. Having worked with younger adults in past roles, she loves meeting and caring for residents at the other end of the age spectrum. She likes hearing residents' stories and helping them and their families have the very best care experience.

Michelle Wheeler
Michelle WheelerJob Title:CarerJoined: 2024

The brilliant care her mother received inspired her to pursue a career in care. She is embracing the role and is currently studying towards an NVQ2 qualification. She says it's a privilege to support the residents and hear all about their lives and families. She loves her role at Milford.

Gary Penfold
Gary PenfoldJob Title:Maintenance AssistanceJoined: 2022

With 11 years of experience in the maintenance field, Gary has joined Milford House to support the Maintenance Manager in ensuring that everything in the home runs smoothly and is kept looking nice. Gary was previously at our sister home, The Cedars, just down the road, and so has not moved far to join the team.

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