Barchester Milford House Care Home

Milford Mill Road, Milford, Salisbury SP1 1NJ
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9.7 126 Reviews
  • Barchester Milford House Care Home, Salisbury
Milford House Care Home is a Salisbury residence originally built for the Earl of Ilchester, surrounded by scenic countryside and lovely gardens close to numerous local amenities, offering 24-hour nursing, respite, palliative and end of life care and where visitors and family members are welcome at all times.

The home has been extended and refurbished to provide a supportive and relaxing atmosphere which maximises the charm and character of the property whilst offering dedicated person centre nursing care.

Staff members are highly-qualified and passionate about the quality of care and support offered to each resident and all departments, care, catering, domestic, laundry and activities, work together to provide a friendly and homely environment that encourages each resident to pursue an active lifestyle and their own personal interests. This ethos of care is reflected by the home's recent CQC inspection, carried out in November 2020, where ratings of 'Good' were achieved across all the five key areas of inspection.

Care Provided by Barchester Milford House Care Home

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 71 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

The price(s) shown are provided by the care home. Contact Barchester Milford House Care Home for full pricing details and T&Cs.

Contact Barchester Milford House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Milford House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Abhishek Bagchi (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1996

Room Information

  • Single Rooms (63)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (6)

Barchester Milford House Care Home Reviews (126)

9.7

Barchester Milford House Care Home has a Review Score of 9.7 (9.671) out of 10, based on 28 reviews in the last 2 years.
Over all time Barchester Milford House Care Home has 126 reviews.

Overall Experience
  • 95
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Date Published
  • 126
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Reviewer Connection to Barchester Milford House Care Home
  • 43
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Total of 126, showing 41-60
Review from Howard G (Son of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff obviously love their jobs and work together fantastically well as a team. This is no doubt due to the excellent leadership of the manager.
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Review from Neil T (Son of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and caring staff. Since being in the Milfdor House as a resident, my mother has only undertaken planned hospital visits. Previously, she spent 23 out of 26 weeks in and out of the hospital for various ailments. This illuminates for me the impact of 24-hour nursing care along with 24-hour live-in
care.
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Review from A L (Respite Resident) published on 3 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was impressed by the management of Milford, her experience, commitment and high standards. Some of her staff have been here for a considerable length of time.
Cleanliness is very good and genuine practical support from the carers. Catering was varied with choices and well cooked.
All this strengthened
me and I would certainly recommend Milford to anyone.
A very minor point, if Grapefruit is on the daily breakfast menu please provide it. How about a physical exercise room for some who need it.
Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care HomeMany thanks for your comments and I'm glad that your stay was a positive one. I'm delighted to hear that you would recommend us to others. Your comments have been taken on board and grapefruit is now available! We are aware of our space limitations but appreciate the need/importance of physical exercise so will look at this again.
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Review from Sarah R (Niece of Resident) published on 22 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff highly enough the manager and her team for the wonderful, outstanding, support, kindness and commitment they showed my family and I whilst my Auntie was a palliative care patient at Milford House. We feel extremely fortunate that we chose Milford House and that my aunt found
comfort and contentment for much longer than initially thought. We are convinced this was a result of the wonderful care she received there. We will always feel indebted to all the wonderful staff at Milford House. Thank you all.
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Review from John S (Son of Resident) published on 20 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A positive experience during what was a trying and difficult time for all concerned. The care afforded to my mother could not have been more empathetic, professional or thorough. My mother entered the home suffering, in addition to Alzheimer’s, acute anxiety and depression. The latter two symptoms
were addressed and managed expeditiously. Staff were open and frank with me over all aspects of my mother’s care and devoted considerable time and resources to make her feel safe, comfortable and respected.
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Review from A O (Daughter of Resident) published on 28 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was extremely worried about going into a care home for respite care. After a couple of days, she said "This is a really nice place to live". By the end of the week, she was calling it home and wanting to stay permanently. My mother is not the easiest of people to please, so a big thank you
to all the lovely staff who have made her feel welcome, cared for her needs without fussing and ensured she is happy and comfortable. I am very much relieved that she has been so happy and it is the most relaxed that I have seen my mother since my Dad died. Thank you so much.
Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care HomeThank you so much for your kind words. We are so delighted that your Mother's stay with us was a positive experience for all of you. I and all my staff think of Milford House as foremostly a home and I am so pleased that your experience reflected this.
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Review from Andy G (Son of Resident) published on 26 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely fabulous care - treated with respect and dignity at all times. Mum has nothing but praise for all the staff the food and the entertainment. The most important thing for us is we know she is safe and well cared for so even during Covid times we didn't worry unduly.
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Review from C F (Daughter of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After living with increasing support at home, my mother moved into Milford House Care Home about a year and a half ago. During all that time, she has been suffering from Vascular Dementia and struggles to remember anything or to form meaningful sentences. Since moving into the home we have noticed how
happy she is. She loves being surrounded by people who are kind and look after her. There are wonderful activities which she thoroughly enjoys. Although she can't express this in her own words, we can see it in her eyes and members of staff tell us lovely stories of the ways she enjoys dancing with them. We can't thank Milford House enough.
Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care HomeThank you for your kind words and for sharing your mother with us. It's wonderful that your mother is happy and settled at Milford House.
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Review from V E (Friend of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend went into the Barchester Milford House Care Home 18 months ago because of incapacity and unable to manage at home even with community care. Everyone at the home was so kind and helpful to special needs. Her room was nicely decorated and with lovely views across the fields. I was able to book
and have lunch with her before the restrictions of Covid. She has recently passed away and was treated with dignity, we will all miss her bright smiley face.
Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care HomeThank you for your kind words, we at Milford House miss your friend's bright and smiley face too.
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Review from M P (Wife of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was admitted to Milford House recently and my children and I have been very pleased with the level of care he is receiving. I can trust the staff to give him just the right amount of medication to control pain without making him too drowsy.
Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care HomeIt's hard when a loved one needs a care home but we are pleased that you can trust us to support his care.
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Review from N T (Son of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A light, friendly, safe and secure, caring atmosphere is very evident. This ensured that my mother quickly settled upon transfer from hospital. The staff have been superb; nothing us too much trouble and everything is done to support residents and their relations. Everyone is valued, treated with respect
and dignity, A faultless experience - thank you.
Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care HomeWow! We aim to be all the things you have said and it's nice that you feel we achieve this. Many thanks and we will pass this on to the whole Milford team.
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Review from H P (Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brief convalescence at Barchester Milford House achieved everything I had hoped for.
Everybody I met seemed cheerful and unfailingly helpful in getting me back on my feet.
Although I understand the reason for it, 5.30 was three hours too early for the last meal of the day but retaining the bun
from afternoon tea and the dessert from supper until later saw me through.
Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care HomeVery glad your short stay was successful for your rehab. Note taken regarding mealtimes. We do offer a light cold supper later in the evening. Apologies that this was not communicated to you. Thank you for staying with us and for your feedback.
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Review from E C (Respite Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A pleasant room overlooking a courtyard garden with doors to the garden. Comfortable and clean. Nursing care very good and carers well trained and helpful. Laundry service much appreciated. The food varies not exciting but adequate. More fresh fruit needed but available on request. Impressed by excellent
management. Friendly and caring staff would book again if needed.
Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care HomeThank you for choosing Milford House and for your useful feedback. Your comments regarding fruit availability have been shared with the head chef and staff. We are very glad that overall your stay was a positive experience.
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Review from Karen F (Niece of Resident) published on 8 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I need to commend Milford House, management and staff for the exemplary care of my aunt. As a care home manager myself, I know how difficult it is in these days to satisfy staff, service users and relatives and they do it superbly. My aunt us able to tell me how things are and she is very satisfied
with everything. Many thanks to you all.
Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care HomeThank you for your kind comments and they are very much appreciated. I'm glad that your aunt is happy living at Milford House.
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Review from M B (Sister of Resident) published on 23 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We can't thank the staff from management down for their care of my sister.
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Review from Clive K (Son of Resident) published on 25 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Light and airy the moment you enter. Very welcoming staff making your visit a happy one. Great attention to detail in all aspects. Staff give off a very friendly aura and are very enthusiastic.
Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care HomeThank you for your review it is much appreciated and I will ensure that your comments are passed on to all our staff as their dedication in these challenging times has been extraordinary.
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Review from Hilary J (Daughter of Resident) published on 18 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Even though due to coronavirus I cannot visit my mother in her room, I can tell on our outdoor visits that she is looking healthy and well cared for. If ever I have any questions or concerns, they are addressed promptly and courteously. All the staff I have ever met have been friendly, helpful and very
professional. I have always been made to feel very welcome.
Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care HomeThank you so much for your feedback which I will pass on the Milford Team. We are glad that you have been able to enjoy the outdoor visits and hope that you will also enjoy our Covid secure visitor's suite for indoor visits now that the weather is more inclement.
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Review from H K (Daughter-in-law of Resident) published on 12 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were met at the door by an extremely friendly helpful member of staff. The experience was made very enjoyable considering the Covid-19 situation. Thank you to everyone for being so helpful and understanding.
Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care HomeThank you so much for giving us your positive feedback which we very much appreciate at the current time and which I will share with the staff.
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Review from M M (Resident) published on 16 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been quite happy here. The staff are friendly. I have a nice room overlooking the garden. A bit noisy at night - but I knew that when I took the room.
I am only here for 3 weeks respite - but I would be happy to stay longer if I had to.
All the carers are very happy which is good to see!
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Review from C P (Daughter of Resident) published on 13 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all very kind and caring and the team as a whole approachable and helpful. The review is slightly affected bu not knowing about all the facilities as my mother is sadly bedridden (and has been since her arrival in January).
Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care HomeThank you so much for taking the time to review Milford House and I am so pleased that you find the staff team caring and helpful. I will be sure to pass this on to everyone involved in your mother's care.
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Current Review Score: 9.7 (9.671)

Overview of Review Score

The Review Score of 9.7 (9.671) out of 10 for Barchester Milford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.671 for Barchester Milford House Care Home is calculated as follows: ( (241 Excellents x 5) + (73 Goods x 4) + (7 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 328 Ratings = 4.671
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Milford House Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Dec 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (73)

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Meet the Team (17)

Abhishek

Abhishek Bagchi

Job Title: General Manager Joined: 2026

Qualified as a nurse in 2005, his professional journey has been through various clinical, care, teaching and management areas of healthcare. He worked for the government of India, serving at both district and state health services hospitals, lectured at nursing colleges and managed a section of a university hospital as matron/clinical manager.


He has been part of adult social care since 2017 and previously worked with Barchester as a nurse and unit manager. Before recently returning to Milford House, he was with Colten Care, working as clinical lead and nursing home manager. He has a Master's degree in public health nursing and a second Master's degree in health care management. Throughout his career, the focus has always been on achieving the highest level of care with the best quality aimed at supporting those in his care to live their best lives. Leading his teams with passion and empowerment.


He lives in Salisbury with his family and is a member of the parish church council at St Paul's Church, Salisbury and continues to be an active member of this amazing community.


He loves playing musical instruments and occasionally singing. He enjoyed every phase of his career, as this involved impacting lives and encouraging people.

Juliana

Juliana Santos

Job Title: Deputy Manager Joined: 2024

Juliana is an experienced Registered Nurse who became the Deputy Manager at Milford House a few years ago. Having worked at St Peter's Hospital before, she has translated her experience into Milford House. Juliana loves getting to know our residents and building a relationship with them, their families and with the teams in the home to provide them with the best possible support.


When not at work, Juliana loves nothing more than spending time with her family and fitting in her other passions, which are travel and dance, which she has enjoyed for over 10 years.

Josipa

Josipa Cafuk

Job Title: Clinical Lead Joined: 2019

With 20 years of experience as an RN, five of which have been at Milford, Josipa is excited to be taking up the role of Clinical Lead. With a passion for elderly care, Josipa will be bringing all her skills to the role and will be supporting residents, their families, staff teams and visiting professionals in her role. She says there is nothing she wants more than to work to ensure that the residents we look after receive the best possible care and support.


Josipa lives in Salisbury and when not at work is busy supporting her family and says she has two full-time jobs!

Catriona

Catriona Murray

Job Title: Head of Administration Joined: 2022

With 10 years of prior experience in an Administrator role, we are lucky to have Catriona leading our Administration team. Catriona loves working in the care environment getting to know residents and their families and supporting them in whatever way she can. She can be found in our front office and is always available to answer any queries.

Becky

Becky Butler

Job Title: Head Chef Joined: 2010

We are delighted that, with over 15 years of experience in the kitchen here at Milford House, Becky has taken on the role of Head Chef. Her cakes are legendary and eagerly looked forward to on a daily basis, and Becky is excited to be leading her team in providing good, nutritious food for our residents.


In her spare time, Becky, a local of Salisbury, enjoys nothing more than spending time with family and friends.

Sally

Sally Davies

Job Title: Activities Coordinator Joined: 2026

With over 20 years' experience managing marketing and events in both Financial Services and the Charity sector, Sally brings a variety of skills and experience to her role as Activities Coordinator at Milford House and loves the variety that each day brings.


'I absolutely love spending time with our residents, chatting and listening to their stories, while planning creative and enjoyable trips and activities, there really is no better place to work!'


After her 2 boys grew up and moved out of the family home in Cheshire, Sally decided it was time for some new adventures of her own, and 'escaped to the country' just outside of Salisbury with her husband and small Romanian rescue dog Rosie.


Outside of work, Sally loves reading, learning how to crochet and travelling adventures, especially travelling across the world to meet up with her youngest son, who is living and working in Sydney, Australia.

Liang

Liang Guo

Job Title: Head Housekeeper Joined: 2007

Liang has been at Milford for 14 years and has been a key part of the domestic team prior to being appointed Head Housekeeper. Liang says that he likes everything about his job and is committed to ensuring that he and the laundry and domestic teams provide an excellent service to our residents.


Since coming from China, Liang and his family have always lived in Salisbury and when not at Milford, Liang enjoys taking them to explore different parts of the UK.

Kelly

Kelly Miller

Job Title: Administration Assistant Joined: 2006

Kelly has worked at Milford House since 2006 in a variety of roles and is now a full-time member of the office team. She is a fountain of knowledge concerning all things Milford and if we don't know where to find something or what to do, she usually has the answers! When not at Milford, Kelly likes to take the odd quick trip to Spain to recharge her batteries, and her favourite Milford job is organising the Christmas party.

Louise

Louise Butler

Job Title: Senior Nurse Joined: 1998

Louise is a very long-standing member of our team and has already celebrated an amazing 25 years at Milford and counting! Louise is dedicated to ensuring that she and her team provide the best possible care for the residents.

Ann

Ann Brown

Job Title: Senior Nurse Joined: 1996

Ann is one of our Senior Nurses as well as one of our longest serving staff members, having worked as part of the night team for 28 years. Ann has always worked nights and says that days have never tempted her, as, in her role as Senior Night Nurse, she gets to know all the residents in the home, can help wherever needed and is very hands-on. Ann has a wealth of experience and is a hugely valued member of our Milford family.

Gale

Gale Louw

Job Title: Activities Assistant Joined: 2019

Gale joined the Milford team in 2019, initially as a carer, but has gradually transferred over to the Activities Team. Gale has a passion to organise vibrant events for residents, family members and friends to enjoy and, along with the rest of the team, ensure that each resident is able to participate in meaningful activities tailored to their likes and dislikes.


Originally from South Africa, when not at work Gale loves nothing more than exploring the UK, catching up with family and friends, being creative across a variety of disciplines and keeping her eyes out for great activities and events she can bring back to the home for residents to enjoy.

Catherine

Catherine Harrison

Job Title: Senior Carer Joined: 1994

Catherine has recently celebrated 30 years working at Milford House and with her wealth of experience is focused on delivering person-centred care to the residents she looks after. Catherine loves what she does and can't imagine doing anything else and we are delighted she feels this way as we can't imagine Milford House without her!

Karen

Karen Budgell

Job Title: Senior Carer Joined: 2004

Karen has been at Milford for over 20 years and is one of our Senior Carers. Karen loves building up a rapport with the residents she looks after, getting to know them and their families so that she can deliver real person centered care bringing to everything she does a wealth of experience. Karen says she loves coming to work and being with what she calls her second family.

Esther

Esther Baladin Chamarro

Job Title: Senior Carer Joined: 2019

Our Senior Carer Esther has been an integral part of the Milford House team since 2019. An experienced team member Esther is dedicated to giving her absolute best to the residents that she looks after and to supporting her colleagues around the home. When not at work Esther loves travelling and exploring and brings these wonderful experiences back to the home.

Pranav

Pranav Sarasan

Job Title: Carer Joined: 2023

Pranav has been working with Barchester since 2023. He quickly became a valued member of the care team. He was new to care but decided to come to Milford as he wanted a role where he could make a positive difference to someone’s life. He loves the friendly working environment and being part of a team that puts residents at the heart of care.

Adele

Adele Griffin

Job Title: Carer Joined: 2022

Adele joined Barchester three years ago and feels very much part of the Milford family. Having worked with younger adults in past roles, she loves meeting and caring for residents at the other end of the age spectrum. She likes hearing residents' stories and helping them and their families have the very best care experience.

Michelle

Michelle Wheeler

Job Title: Carer Joined: 2024

The brilliant care her mother received inspired her to pursue a career in care. She is embracing the role and is currently studying towards an NVQ2 qualification. She says it's a privilege to support the residents and hear all about their lives and families. She loves her role at Milford.

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