Barchester Milford House Care Home

We have been pleased overall with Milford House. There are things that could improve but the care can sometimes be dependent on which staff are working, which would be the same in any nursing home.

The atmosphere is very relaxed and surroundings are lovely. If you ask for anything, every body is very keen to help. The manager has an open door policy and will always be willing to talk.

My mother has severe dementia and I could no longer cope with her at home. She has settled into Milford House, I visit her regularly and during my visits to her and whilst walking past many other residents' rooms, I have only heard and seen kindness.

She, and others, must try the patience of staff, but they manage to care for her with patience and compassion.

Such a lovely homely care home. Everyone is so helpful and friendly and you can even help yourself to a drink and a cake.

This is my second visit to Milford House, I came last year and enjoyed so much I came back this year.
Everyone is so helpful. Nothing is too much trouble. The ladies who run the downstairs entertainment are excellent and very helpful. I have been very happy here.

A lovely homely atmosphere, staff could not be more helpful and caring.
My experience has always been a good one. Even if the staff are experiencing a busy time, they always make me feel welcome.
Professional, courteous, helpful and humorous, this applies to all staff at Milford House.

Throughout the past 4 years, my wife has been confined to bed with severe arthritis and advancing dementia. I cannot speak highly enough of the personal care and attention she has been given throughout. Milford House is both a home and every member of the team are members of a family. Nothing is too much trouble. Everyone is treated with respect and dignity. There is never a raised voice. Some of the ancillary staff- cleaners, laundry workers, gardeners are always prepared to sit and talk and enter the "looking glass world" of someone with dementia. But all the while there is expert medical oversight and instant communication with the resident's own doctor and surgery. Perhaps the most significant fact is that several members of staff have worked at Milford House for over 20 years and any new members soon learn the ethos and tradition of the past. In an ear when so much criticism is levelled at care homes it is reassuring to know there is a standard of excellence which no one can deny. I have my own name down in case I need similar care in the future!

At 92, having been a recluse for fifteen years after losing my confidence because of having several falls (due to arthritis) when I was out, and more recently having developed very bad cataracts which have sapped my confidence still further, I was filled with dread at the thought of having to go into care, even temporarily, when my full-time carer (my daughter) recently became seriously ill. Although it was a major adjustment for me to make, the staff's kindness, competence and willingness to do over and above what was asked, helped me to settle in so well that now I am very sorry to be leaving, and the high quality of everything (even to the tasteful décor) has been the icing on the cake. I have been so impressed that I would not hesitate to recommend other people to come here for respite. It is so unusual to come across an organisation where it would be unfair to single out any individual for praise when all have been so worthy of it. I look forward to my next stay!

A warm and friendly atmosphere, combined with a kind and compassionate care in a well-maintained building set in a beautifully landscaped garden and a country setting, have all made this the perfect place for me to convalesce after a serious illness.

As a full-time carer myself my 92-year-old mother has stayed here at the same time. Despite the fact that she has been a recluse for 15 years, she has developed such a fondness for Milford House and all the staff that she will be sorry to leave, as will I.
We have been very impressed by the high standards and the attention to detail, but it is the staff who make the place so appealing: inexhaustibly polite, tirelessly cheerful, always striving to give the best possible support to residents (even short-stay ones like us) and ever ready to go the extra mile and provide that personal touch which means so much.

We have already recommended Milford House to others, and hope to return for another stay ourselves in the near future.

My wife has been a resident since April 2017. I visit her at least once every day and always find that I am welcomed by the staff at all levels. This treatment makes my visit easier to bear. My wife has difficulty speaking as she has aphasia, but I believe that she likes her carers/nurses and that they are kind to her. Visitors have been impressed with what they see and the facilities she could enjoy. My only adverse comment concerns car parking. Parking space is limited and should be more easily defined. The gardens are very special to us.

Stayed at Milford House for respite care and enjoyed my stay with the help I have here.

Always a warm welcome from the reception staff and the carers and other staff. A Pleasant homely atmosphere with no smells that unfortunately are noticeable in quite a lot of care homes. Quite a number of long serving staff which provides welcome continuity for residents and visitors. Good choice of food at all mealtimes - very pleasant restaurant with good activities/entertainment for residents. As a visitor, I am able to use the kitchen to make tea/coffee - the staff will assist and get it for me if required. Have been visiting the care home to see my cousin regularly over the last six years.

My husband had malignant terminal brain tumours and came from the hospice to Milford House for end of life care. The experience was amazing for both of us. The carers and nurses were supportive of both of us, friendly, approachable and endlessly patient. I could have my meals there and remain his wife whilst they did the caring bit. His room became our home. At a very stressful time, I could not have wished for a better place to be. He had a very peaceful death.

When needing assistance for the toilet, help response time is poor, so have been using the sleep response. Even if someone responded more quickly and prioritised problems, this would help as some people need a much quicker response time.

My son is being looked after very well, we have no complaints.

Happy with everything and they have looked after my wife very well.

My mother's stay was excellent and she thoroughly enjoyed her stay. Care and meals are excellent.
Would highly recommend Milford House.

Barchester Milford House Care Home is a caring and understanding home. Everyone works hard, but things get pressured when there isn't enough time to complete the job. If minor issues arise, they are sorted effectively. I do not see any problems that are on-going that effect my father's care. He is comfortable and is well cared for. Staff are friendly and helpful and very welcoming.

As a daughter, I know my mother was in the best possible place with wonderful care. As a volunteer, I get to help others in the home and I too am treated very well.

My father was transferred from Salisbury District Hospital in October 2015 following frequent falls in his own home. We sadly had to make the decision to put him into a nursing home and we knew it would be difficult for him to accept. When my father was greeted by all the care and admin staff, they were warm, friendly and welcoming. The care my father has received has been excellent. All staff are very empathetic, supportive and kind to all of us. The whole team provide a very safe and happy environment for my father and I cannot fault the care he has.

The care staff and admin team could not be more helpful and supportive. It is clear they hold genuine affection for the residents even when their challenging behaviour must be trying. They are keen to involve relatives with decisions regarding care and are always friendly and professional. Areas to improve would be cleanliness of residents rooms, communication with the nursing team and visibility of management. Otherwise, a well run and caring home.

I have visited Milford House over a period of eight years - and have been very impressed by the care of everyone, for residents and each other. I never feel I am visiting a "home", I feel I am welcomed home by all the staff and the residents, who are happy and so well cared for. It is where I would wish to be when I can no longer look after myself.

My husband was in this nursing home for nearly two years, I could not fault anything.

There is a lovely family atmosphere at Barchester Milford House. The team make a huge effort to provide interesting activities for the residents and the food always looks fab!

My very dear friend has been a resident here for the past year. I have been very impressed by the service and consideration of all the staff and the high standard of comfort and catering supplied. If ever I should need care I would come here.