Barchester Milford House Care Home

Milford Mill Road, Milford, Salisbury SP1 1NJ

Barchester Milford House Care Home, Salisbury, Wiltshire
Barchester Milford House Care Home, Salisbury, Wiltshire
Barchester Milford House Care Home, Salisbury, Wiltshire

Milford House Care Home is a Salisbury residence, surrounded by scenic countryside and close to numerous local amenities, offering 24-hour nursing care and a professional respite service.

The home has been purposely refurbished to suit older people's care packages, combining the charm and character of the property with modern care capabilities.

Staff are highly-qualified and work to tailored care plans, while encouraging each resident to pursue an active lifestyle and their own personal interests.

Group: Barchester Healthcare Ltd

Person in charge: Phil Chapman (General Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Admission Information: Ages 55+.

Single Rooms: 72

Shared Rooms: 4

Rooms with ensuite WC: 59

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Barchester Milford House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 24 Aug 2017

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.6 Barchester Milford House Care Home has a Review Score of 9.6 (9.563)

The Review Score of 9.6 (maximum of 10) for Barchester Milford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Barchester Milford House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 23 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.563 for Barchester Milford House Care Home is calculated as follows: ( (168 Excellents x 5) + (101 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 279 Ratings = 4.563

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Barchester Milford House Care Home is based on 23 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 23 Reviews ÷ 16 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Milford House Care Home?

  • Extremely LIKELY
    21
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Milford House Care Home

  • Daughter of Resident/Service User
    6
  • Resident / Service User
    4
  • Volunteer
    4
  • Husband of Resident/Service User
    3
  • Cousin of Resident/Service User
    2
  • more

We have been pleased overall with Milford House. There are things that could improve but the care can sometimes be dependent on which staff are working, which would be the same in any nursing home.

The atmosphere is very relaxed and surroundings are lovely. If you ask for anything, every body is very keen to help. The manager has an open door policy and will always be willing to talk.

How likely would you be to recommend Barchester Milford House Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Philip Chapman, General manager at Barchester Milford House Care Home responded to this review on 13 Sep 2017:

Thank you for your comments, they are much appreciated. If you would like to discuss them with me further please do not hesitate in giving me a call or popping in to see me.

My mother has severe dementia and I could no longer cope with her at home. She has settled into Milford House, I visit her regularly and during my visits to her and whilst walking past many other residents' rooms, I have only heard and seen kindness.

She, and others, must try the patience of staff, but they manage to care for her with patience and compassion.

How likely would you be to recommend Barchester Milford House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Such a lovely homely care home. Everyone is so helpful and friendly and you can even help yourself to a drink and a cake.

How likely would you be to recommend Barchester Milford House Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Philip Chapman, General Manager at Barchester Milford House Care Home responded to this review on 29 Aug 2017:

Thank you so much for your kind words, I will ensure they are shared with all the staff. Please feel free to enjoy a coffee and a cake when ever you are in the area.

This is my second visit to Milford House, I came last year and enjoyed so much I came back this year.
Everyone is so helpful. Nothing is too much trouble. The ladies who run the downstairs entertainment are excellent and very helpful. I have been very happy here.

How likely would you be to recommend Barchester Milford House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Philip Chapman, General Manager at Barchester Milford House Care Home responded to this review on 29 Aug 2017:

Thank you for your kind comments, I'm glad to hear that you enjoyed it so much you came back! We will keep you informed of any entertainment should you wish to join us.

A lovely homely atmosphere, staff could not be more helpful and caring.
My experience has always been a good one. Even if the staff are experiencing a busy time, they always make me feel welcome.
Professional, courteous, helpful and humorous, this applies to all staff at Milford House.

How likely would you be to recommend Barchester Milford House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Philip Chapman, General Manager at Barchester Milford House Care Home responded to this review on 29 Aug 2017:

Thank you very much for your kind comments, I will ensure that they are passed on to all the staff at Milford House.

Throughout the past 4 years, my wife has been confined to bed with severe arthritis and advancing dementia. I cannot speak highly enough of the personal care and attention she has been given throughout. Milford House is both a home and every member of the team are members of a family. Nothing is too much trouble. Everyone is treated with respect and dignity. There is never a raised voice. Some of the ancillary staff- cleaners, laundry workers, gardeners are always prepared to sit and talk and enter the "looking glass world" of someone with dementia. But all the while there is expert medical oversight and instant communication with the resident's own doctor and surgery. Perhaps the most significant fact is that several members of staff have worked at Milford House for over 20 years and any new members soon learn the ethos and tradition of the past. In an ear when so much criticism is levelled at care homes it is reassuring to know there is a standard of excellence which no one can deny. I have my own name down in case I need similar care in the future!

How likely would you be to recommend Barchester Milford House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Phil Chapman, General Manager at Barchester Milford House Care Home responded to this review on 12 Jul 2017:

Many thanks for your kind comments - it will always be a pleasure to have you here as a visitor to the 'Milford family' or as a resident.

At 92, having been a recluse for fifteen years after losing my confidence because of having several falls (due to arthritis) when I was out, and more recently having developed very bad cataracts which have sapped my confidence still further, I was filled with dread at the thought of having to go into care, even temporarily, when my full-time carer (my daughter) recently became seriously ill. Although it was a major adjustment for me to make, the staff's kindness, competence and willingness to do over and above what was asked, helped me to settle in so well that now I am very sorry to be leaving, and the high quality of everything (even to the tasteful décor) has been the icing on the cake. I have been so impressed that I would not hesitate to recommend other people to come here for respite. It is so unusual to come across an organisation where it would be unfair to single out any individual for praise when all have been so worthy of it. I look forward to my next stay!

How likely would you be to recommend Barchester Milford House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Phil Chapman, General Manager at Barchester Milford House Care Home responded to this review on 06 Jul 2017:

Thank you so much for your kind comments, I will make sure that they are passed on to all of the staff. I am so glad that your experience at Milford House has been so positive and the thought of you going into care no longer fills you with dread. You are always welcome to come back to Milford may it be for future respite or to join in one of the many events that we hold throughout the year!

A warm and friendly atmosphere, combined with a kind and compassionate care in a well-maintained building set in a beautifully landscaped garden and a country setting, have all made this the perfect place for me to convalesce after a serious illness.

As a full-time carer myself my 92-year-old mother has stayed here at the same time. Despite the fact that she has been a recluse for 15 years, she has developed such a fondness for Milford House and all the staff that she will be sorry to leave, as will I.
We have been very impressed by the high standards and the attention to detail, but it is the staff who make the place so appealing: inexhaustibly polite, tirelessly cheerful, always striving to give the best possible support to residents (even short-stay ones like us) and ever ready to go the extra mile and provide that personal touch which means so much.

We have already recommended Milford House to others, and hope to return for another stay ourselves in the near future.

How likely would you be to recommend Barchester Milford House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Phil Chapman, General Manager at Barchester Milford House Care Home responded to this review on 04 Jul 2017:

Thank you for your kind comments, I will make sure these are shared with all the staff. I am glad that you and your mother have enjoyed your stay. We will ensure that you are kept up to date with events taking place at Milford House should you fancy popping in anytime.

My wife has been a resident since April 2017. I visit her at least once every day and always find that I am welcomed by the staff at all levels. This treatment makes my visit easier to bear. My wife has difficulty speaking as she has aphasia, but I believe that she likes her carers/nurses and that they are kind to her. Visitors have been impressed with what they see and the facilities she could enjoy. My only adverse comment concerns car parking. Parking space is limited and should be more easily defined. The gardens are very special to us.

How likely would you be to recommend Barchester Milford House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Phil Chapman, General Manager at Barchester Milford House Care Home responded to this review on 26 Jun 2017:

Thank you for your kind comments. It is lovely to hear that the gardens give you so much pleasure. Your observation about our parking spaces have been taken on board & we are looking into providing extra signage.

Stayed at Milford House for respite care and enjoyed my stay with the help I have here.

How likely would you be to recommend Barchester Milford House Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

Always a warm welcome from the reception staff and the carers and other staff. A Pleasant homely atmosphere with no smells that unfortunately are noticeable in quite a lot of care homes. Quite a number of long serving staff which provides welcome continuity for residents and visitors. Good choice of food at all mealtimes - very pleasant restaurant with good activities/entertainment for residents. As a visitor, I am able to use the kitchen to make tea/coffee - the staff will assist and get it for me if required. Have been visiting the care home to see my cousin regularly over the last six years.

How likely would you be to recommend Barchester Milford House Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband had malignant terminal brain tumours and came from the hospice to Milford House for end of life care. The experience was amazing for both of us. The carers and nurses were supportive of both of us, friendly, approachable and endlessly patient. I could have my meals there and remain his wife whilst they did the caring bit. His room became our home. At a very stressful time, I could not have wished for a better place to be. He had a very peaceful death.

How likely would you be to recommend Barchester Milford House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

When needing assistance for the toilet, help response time is poor, so have been using the sleep response. Even if someone responded more quickly and prioritised problems, this would help as some people need a much quicker response time.

How likely would you be to recommend Barchester Milford House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Phil Chapman, General Manager at Barchester Milford House Care Home responded to this review on 23 Mar 2017:

Thank you for taking the time to complete a review of Milford House. We appreciate any feedback as this helps us to improve the service we deliver to those in our care. I'd welcome the opportunity to discuss your comments in more detail, either on the phone or in person. I can be contacted on 01722 322737, alternatively, you're welcome to pop into my office for a chat.

My son is being looked after very well, we have no complaints.

How likely would you be to recommend Barchester Milford House Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Happy with everything and they have looked after my wife very well.

How likely would you be to recommend Barchester Milford House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother's stay was excellent and she thoroughly enjoyed her stay. Care and meals are excellent.
Would highly recommend Milford House.

How likely would you be to recommend Barchester Milford House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Barchester Milford House Care Home is a caring and understanding home. Everyone works hard, but things get pressured when there isn't enough time to complete the job. If minor issues arise, they are sorted effectively. I do not see any problems that are on-going that effect my father's care. He is comfortable and is well cared for. Staff are friendly and helpful and very welcoming.

How likely would you be to recommend Barchester Milford House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

As a daughter, I know my mother was in the best possible place with wonderful care. As a volunteer, I get to help others in the home and I too am treated very well.

How likely would you be to recommend Barchester Milford House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father was transferred from Salisbury District Hospital in October 2015 following frequent falls in his own home. We sadly had to make the decision to put him into a nursing home and we knew it would be difficult for him to accept. When my father was greeted by all the care and admin staff, they were warm, friendly and welcoming. The care my father has received has been excellent. All staff are very empathetic, supportive and kind to all of us. The whole team provide a very safe and happy environment for my father and I cannot fault the care he has.

How likely would you be to recommend Barchester Milford House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The care staff and admin team could not be more helpful and supportive. It is clear they hold genuine affection for the residents even when their challenging behaviour must be trying. They are keen to involve relatives with decisions regarding care and are always friendly and professional. Areas to improve would be cleanliness of residents rooms, communication with the nursing team and visibility of management. Otherwise, a well run and caring home.

How likely would you be to recommend Barchester Milford House Care Home? Extremely Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Poor

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

I have visited Milford House over a period of eight years - and have been very impressed by the care of everyone, for residents and each other. I never feel I am visiting a "home", I feel I am welcomed home by all the staff and the residents, who are happy and so well cared for. It is where I would wish to be when I can no longer look after myself.

How likely would you be to recommend Barchester Milford House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband was in this nursing home for nearly two years, I could not fault anything.

How likely would you be to recommend Barchester Milford House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

There is a lovely family atmosphere at Barchester Milford House. The team make a huge effort to provide interesting activities for the residents and the food always looks fab!

How likely would you be to recommend Barchester Milford House Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My very dear friend has been a resident here for the past year. I have been very impressed by the service and consideration of all the staff and the high standard of comfort and catering supplied. If ever I should need care I would come here.

How likely would you be to recommend Barchester Milford House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Submit a Review for Barchester Milford House Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Philip

Philip Chapman

Job Title: General Manager

Joined: 2017

Description:

In post at Milford House since February 2017, I have worked in a variety of roles in the health and social care sector, starting as a Care Assistant in 1988. I qualified as an RGN in 1995, gaining experience in a busy ward environment, working as a community nurse and finally entering management in 2000.

The majority of my management roles have been in elderly care but I have also enjoyed positions in community mental health services, physical disabilities and children’s services.

Barchester believes in continually improving the quality of life for the people in their care. As a professional, I am passionate about continually improving and delivering the highest standards in care and quality of life for residents.

I believe that Barchester will support me to guide and motivate my team to deliver care and support to residents in a way that they gain the most benefit.

My philosophy to care has never changed; respecting people’s values and putting them at the centre of their care is paramount. Residents are equal partners in planning, developing and monitoring care to make sure it meets their needs

Marie-Therese

Marie-Therese Tiernan

Job Title: Deputy Manager

Joined: 2011

Description:

I am Deputy Manager here at Milford House, I am a long standing member of staff and I'm a dual qualified Nurse in General and Mental Health disciplines and bring my broad range of experience within both the NHS and private sectors as well as my passion for elderly care into my every day work. I am committed to the delivery of holistic care and to this bring my general life skills and interests to ensure that the whole team at Milford House deliver the best quality of life for all residents.

Michelle

Michelle Lovett

Job Title: Administrator

Joined: 2008

Description:

Michelle joined Milford House in January 2008 and is responsible for all financial and administrative affairs for the home be it financial, staff legislation compliance and payroll or invoicing. She is available to answer all queries and assist residents and relatives at all times. In addition Michelle is very involved in life at Milford and her office is rarely without at least one resident enjoying a cup of tea with her!! When she is not at work she likes to spend time with her horses and dogs.

Scarlet

Scarlet Leatham

Job Title: Activities Co-Ordinator

Joined: 2012

Description:

Involved in the care sector for over 15 years, I have been the Activities Coordinator here at Milford House for over five and am passionate about creating a varied and interesting programme of group and individual activities that promote the overall well-being of residents and meet their needs and interests.

Working with the residents, my team, other care staff, families, friends and volunteers, the aim is to make Milford House a welcoming, inclusive, vibrant, fun and supportive place to live.

I am qualified to NAPA NVQ Level3 in Activity Provision and, through our membership of NAPA, committed to ensuring that best practice and the latest developments in activity provision are incorporated into our daily work.

My own particular interests are the arts, photography, craft and the outdoors and I enjoy incorporating these elements into the delivery of our activities where appropriate.

Hayley

Hayley Dibden

Job Title: Catering Manager

Joined: 1994

Description:

Hayley has been the Catering Manager since 2002. She holds level 3 NVQ in Patisserie and Confectionary, Kitchen Supervisory as well as Advanced Food Hygiene. Hayley’s cakes are legendary here at Milford House and are much admired at meal times and at the various activities and events that we hold here.

Her main roles are menu planning and delivering wholesome and tantalising home cooked food for our residents and their guests. Hayley and her team are proud to have been awarded 5 out of 5 stars ‘excellent’ standard food hygiene by the Environmental Health Department

Kelly

Kelly Miller

Job Title: Administration Assistant

Joined: 2006

Description:

Kelly has worked at Milford House since 2006 in a variety of roles and is now a full time member of the office team. She is a fountain of knowledge concerning all things Milford and if we don't know where to find something or what to do, she usually has the answers! When not at Milford, Kelly likes to take the odd quick trip to Spain to recharge her batteries, and her favourite Milford job is organising the Christmas party.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Milford House Care Home