Elizabeth Finn Homes Ltd in Devon | 1 Care Home

Review of
The Lodge
from J C (Daughter of Resident) published on 15 August 2025

Submitted via Postal Card • Report

Overall Experience

The team at The Lodge were professional, empathetic and genuinely caring, not only to my mum but to my brother and me. Every person I met in the Lodge has a smile, kind word and helpful attitude. My mum was very pleased with her carers and that gave me peace of mind as I did not live near to her. Sadly

Mum's stay was brief but we could not have asked for more from start to finish. Thank you team.

Reply from Deborah Skinner, General Manager at The Lodge

Thank you for this review and I'm very grateful to have met you all for, as you say just a short time. I will forward on your comments to the whole team, who will be thrilled, proud and delighted to hear your views. Thank you so much again.

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Review of
The Lodge
from I W (Son of Resident) published on 1 August 2025

Submitted via Postal Card • Report

Overall Experience

My mum finally decided she needed full time care and decided to move to The Lodge. The process of identifying her needs and settling her in was done with dignity and great care. Sadly, my mum's illness progressed quickly, but the nursing care was outstanding, and it gave me great comfort to know that

she was being looked after so well when I went home. Thank you.

Reply from Deborah Skinner, General Manager at The Lodge

Thank you and yes I agree, it was a short stay however, it was in the control of your mum who made all the decisions she chose, in the way she wanted. I will miss the family contact too. thank you for your kind words, they are much appreciated.

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Review of
The Lodge
from J H (Respite Resident) published on 29 July 2025

Submitted via Postal Card • Report

Overall Experience

I cannot praise the care I had at The Lodge highly enough. The care was needed for several weeks of respite after an adverse reaction to hospital treatment, after which I could not care for myself. It was much appreciated that efforts were made to book me in on short notice. The staff were lovely without

exception and always had a smile and a few words of encouragement.

Reply from Deborah Skinner, General Manager at The Lodge

Hello and thank you for the wonderful recommendation for all of us at The Lodge. We have enjoyed your company and wish you very well with your ongoing recovery. You probably won't require our services again however, if you do, you would be most welcome to return!!

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Review of
The Lodge
from R S (Daughter of Resident) published on 10 June 2025

Submitted via Website • Report

Overall Experience

My mother has been a resident for 3 and a half years. From the start mum was looked after and cared for by excellent staff. Mum was liked by many of the staff and had a good rapport with them. She was able to be taken out in her wheelchair to many places, including the garden centre, museum, and

Exmouth where she could enjoy fish and chips!! Hairdresser, chiropody, optician and visiting dentist are all available to all residents if needed. The Lodge entertainment is very varied from crafts, Summer Fayre, visits from local organisations and recently the commencement of their own choir. All this mum enjoyed although she may not have participated in everything!! Staff always made us welcome and encouraged relatives and friends to participate. Mum passed away recently and we were well looked after during this sad time with comforting coffee and hugs. The background staff (admin, catering etc) are worthy of note as well - to the whole team, we thank you for everything

Reply from Deborah Skinner, General Manager at The Lodge

Thank you very much for taking the time to do this review. It's very much appreciated and it's always good to hear that the team went that extra mile. Your mother will be very much missed at The Lodge. Thanks again

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Review of
The Lodge
from Robert H (Son-in-law of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

I found The Lodge to be very clean and very pleasant. The staff went out their way every time we visited come to this month we were in every day.

Reply from Deborah Skinner, General Manager at The Lodge

Hello and again, thank you so much for this review for us all. The care we give is of utmost importance and really matters to everyone at The Lodge. Thank you again and come in when you can - you are welcome.

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Review of
The Lodge
from Andrew W (Son of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

Our experience with The Lodge they are a very caring team, they work hard, The Lodge is always clean, you would think it is a 5 star hotel. The food is spot on and 5 star care.

Reply from Deborah Skinner, General Manager at The Lodge

Hello and thank you for this review for The Lodge. We take enormous pride in our service and I know the staff will be thrilled to read that you felt we hit the mark for your Mother's care. We will miss seeing you at The Lodge and you are welcome to pop in at any time.

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Review of
The Lodge
from Simon G (Son of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience

The Lodge has been exceptional. The manager has been very supportive from the start and has an open door to residents, their families and staff. The staff are always friendly, caring and go above and beyond to provide outstanding care. The home is always clean and staff are smartly dressed. The food

provided is freshly cooked on site and a good menu selection. There are always plenty of activities available and regular visits from entertainers. Would recommend without hesitation.

Reply from Deborah Skinner, General Manager at The Lodge

Thank you for this review and I'm delighted that you have found every area to be worthy of such praise. We strive very hard to meet the needs of each and every resident and that includes families and friends as well. We are proud of the standard of service we offer and to hear it from families, is always wonderful. Thank you again.

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Review of
The Lodge
from Neil G (Son of Resident) published on 13 November 2024

Submitted via Website • Report

Overall Experience

The Lodge provides excellent care for Mum. The entire team - from care staff and nurses to cleaners, activity coordinators, catering and management - are professional, friendly and attentive. The facility is beautiful, the food is good, and there's a good variety of activities, but the staff's genuine

care and attention to residents' needs is what makes this place stand out. I'd highly recommend The Lodge.

Reply from Deborah Skinner, General Manager at The Lodge

Thank you very much for a great (and quick) response about your mum's care and your visit to the UK. I really appreciate it and the time you've taken to do it! We look forward to your next visit to The Lodge.

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Review of
The Lodge
from G R (Daughter of Resident) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience

My father's move into The Lodge, Exeter was managed extremely well, he has settled quickly and regards his lovely room as his home now. I am very grateful to all at The Lodge for looking after him so well.

Reply from Deborah Skinner, General Manager at The Lodge

Thank you very much for this review and your thoughts on how your father's settled at The Lodge. I appreciate your time in filling out the carehome.co.uk review. Thank you.

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Review of
The Lodge
from V S (Respite Resident) published on 4 September 2024

Submitted via Website • Report

Overall Experience

I stayed at The Lodge for about a week following surgery (as I live alone and in a house on multiple levels). The Lodge provided exactly what I needed, especially the first few days when I was so uncomfortable. Everyone was really kind and I appreciated the help I received from the carers and nurses,

as well as the hospitality staff and other teams.
In addition, I was really reassured to have professional nurses monitoring the medication, especially the heavy-duty painkillers, and to have the personal care support. The Lodge also arranged a session with a physiotherapist which was a turning point as it gave me the confidence to move about more and understand how to manage the discomfort. I would not have had any of this at home.
I would not hesitate to recommend The Lodge to anyone with similar needs.

Reply from Deborah Skinner, General Manager at The Lodge

Hello and thank you for your review - I'm delighted you felt reassured by our care and that you have the confidence to go forward with your life at home. It was a pleasure to have met you and in the nicest possible way, I hope you won't need us again!

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Review of
The Lodge
from Diane S (Daughter of Resident) published on 31 July 2024

Submitted via Website • Report

Overall Experience

What can I say about The Lodge? I am the daughter of a resident who was admitted 5 years ago. My mother had suffered a stroke and until then had been completely independent. Although mobile, it affected her memory and she found it difficult to adjust but over time with care, encouragement, respect and

support, she got there and she had a beautiful room overlooking the garden which she loved. She was free to potter; to join in any activities she wished to which were very professional, and included outside speakers and interesting subjects, which she enjoyed. Also, lovely day trips out. Throughout her stay, she was treated with the utmost respect and dignity. Her carers knew and managed her expectations well to the very end and there is quality in everything the Lodge team do for their residents; beautiful buildings and gardens, immaculately clean, fabulous care and wonderful food but most of all in my case, the general manager and her team's ability to involve me too. A huge thank you!

Reply from Deborah Skinner, General Manager at The Lodge

I hardly know what to say in return apart from thank you so very much for this review. I will always recall your mum from the moment of admission to The Lodge and, the great times we had after that - especially when you were visiting her. You will all be so much missed.

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Review of
The Lodge
from R P (Daughter of Resident) published on 16 July 2024

Submitted via Website • Report

Overall Experience

My mother received excellent care in the time she was here. I was particularly impressed with the care manager who was very willing to work with us to ensure Mum's changing needs were met. They are a very caring team, both day and night staff. The food is excellent. Mum's time there was happy and we

are grateful to all the staff. Special thanks from me to the receptionists that would run upstairs with the phone without complaint, just friendly greeting!

Reply from Deborah Skinner, General Manager at The Lodge

Hello and thank you for taking time to complete this review. I was delighted to ensure that your mother's needs were met on all levels and will pass on your thanks to the whole team.

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Review of
The Lodge
from Sarah L (Daughter of Resident) published on 25 June 2024

Submitted via Postal Card • Report

Overall Experience

My mum moved to The Lodge during the pandemic to be close to her family in Exeter and to receive end-of-life care. She ended up enjoying nearly three more years thanks to the exceptional care and support she received. We already knew The Lodge had a good reputation but it exceeded this and we are so

grateful to you all. Those extra years were entirely due to how safe and content she felt. The Lodge team helped support us right through to the end and beyond. All the team have been exceptionally kind, supportive and sensitive.

Reply from Deborah Skinner, General Manager at The Lodge

Thank you so much for this review - it was such a roller coaster ride and one that ended well! It has been a pleasure to have known your mum and her family as well. We will miss seeing you here at The Lodge.

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Review of
The Lodge
from Johnny L (Son of Resident) published on 17 June 2024

Submitted via Website • Report

Overall Experience

Our Mum arrived at The Lodge in 2021 in a very poor state of health with a prediction of six weeks to live. From the day of arrival, to the day she slipped quietly away in May 2024 the level of care received was superb.

Reply from Deborah Skinner, General Manager at The Lodge

Thank you so much for this review and your mum's stay was a pleasure and a lovely surprise that she was able to enjoy her life for so long, seeing her grandchildren in particular. We will miss her a lot and her family of course.

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Review of
The Lodge
from Audrey D (Wife of Resident) published on 20 May 2024

Submitted via Website • Report

Overall Experience

From the moment my husband arrived he received a warm and friendly welcome. The nursing staff were excellent throughout his stay and the health care assistants were very caring especially when dealing with his personal care. They were always cheerful and treated him with dignity and compassion. Nothing

was too much trouble. The general manager would often call in for a chat and always made sure he was happy. She always had his best interests at heart and her aim was to make him feel as much at home as possible.
Choosing a nursing care home for a loved one is possibly one of the most difficult tasks a family may have to do but we chose well. I would therefore highly recommend The Lodge in Exeter.

Reply from Deborah Skinner, General Manager at The Lodge

Thank you so much for this review - it was a pleasure to care for your husband and he was so good at keeping us cheerful as well! In the short time he was with us, he made a difference, as did all of the family. Look after yourselves.

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Review of
The Lodge
from Justine B (Daughter of Resident) published on 29 April 2024

Submitted via Website • Report

Overall Experience

I cannot speak highly enough of The Lodge. My mum came here for 7 weeks for palliative/end-of-life care. Every aspect from the cleanliness, level of care, food, and of course management is second to none. The kindness, love and empathy my mum received was first-class. They always had her interests and

comfort as a priority. As next of kin, I felt listened to and supported at what was an extremely difficult time. It is of no surprise that many staff stay working there for years! Thank you from the bottom of my heart. I truly can’t recommend The Lodge highly enough.

Reply from Deborah Skinner, General Manager at The Lodge

Justine, thank you so much for this review. It has been such a pleasure to have not only your mum (again) but to have you back at The Lodge as well. You really represent what family means. We will miss you.

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Review of
The Lodge
from Gill K (Daughter of Resident) published on 6 March 2024

Submitted via Website • Report

Overall Experience

An excellent care home for the last two years of our mother’s life. Kind competent care with great respect and regards for her wishes. Fantastic end-of-life care and support for us all. Spacious light room able to take furniture and pictures. Lovely food served in the restaurant and great care taken

to meet dietary needs. Interesting activities and gentle encouragement to residents to participate. Nothing to fault at all.

Reply from Deborah Skinner, General Manager at The Lodge

Thank you so much for your lovely review. Your mum was a pleasure to have known and I’m only sorry that she is no longer with us.
I hope all is well with the whole family.
Thank you again.

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Review of
The Lodge
from Chris M (Son of Resident) published on 30 January 2024

Submitted via Postal Card • Report

Overall Experience

Great first impressions which were backed up by subsequent experiences. My friend is a very independent person who is being treated with the utmost respect.

Reply from Anna Boyes, Marketing Director at The Lodge

Thank you for taking the time to leave us a review. I am pleased to hear that your friend has settled in well.

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Review of
The Lodge
from Tina B (Power of Attorney of Resident) published on 22 January 2024

Submitted via Website • Report

Overall Experience

The Lodge is an outstanding care home in Exeter. From the moment I met the manager, I knew the decision to move my friend in was the right decision. Every aspect of the home is first-class. The nurses and the activity team deserve special mention.
Your loved one will be in good hands.

Reply from Deborah Skinner, General Manager at The Lodge

Hello and thank you for this amazing review. It has been a fairly short journey with The Lodge but meaningful even so. I will miss both of you.

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Review of
The Lodge
from Penny M (Daughter of Resident) published on 11 January 2024

Submitted via Website • Report

Overall Experience

The Lodge was the perfect place for my mother to end her days in comfort. The staff worked hard to ease her transition from home and within a few weeks she was comfortable in the environment. The nursing staff and carers could not have been more attentive - I really felt they had my mother's best

interests at heart. On the very few occasions that my mother had a minor complaint it was immediately addressed. Since my brother and I live abroad communication was important and the daily messages from the nursing staff kept us informed and aware of my mother's state of mind and health. Their concern and kindness towards my mother as well as for my brother and me made this difficult transition easier to bear.

Reply from Deborah Skinner, General Manager at The Lodge

Thank you for this lovely review and for your company when you were visiting us. Your mother certainly kept us on our toes and there is nothing wrong with that!
Please pass my regards on to your brother and your family.

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Care Home Owned by Elizabeth Finn Homes Ltd in Devon

Elizabeth Finn Homes Ltd Locations in Devon (1)

Elizabeth Finn Homes Ltd Reviews in Devon (80)

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