Care Homes Owned by Elizabeth Finn Homes Ltd in Surrey

From the initial visit to see if this was right for my Mum (87) to the first day moving in to the last day (of respite) the whole team at Eversfield were amazing. Mum felt so safe and made amazing progress over the two weeks. An easy 10/10 from us.

Staff are always polite and friendly, particular mention to those who work on reception and those in housekeeping.

I was seeking specialist care following a major operation on both feet and a neighbour, whose husband had received end of life care at Merlewood Care Home recommended it to me. I immediately felt comfortable moving in for the required six weeks of care, the staff and managers were friendly and welcoming, and nothing was too much trouble. The nursing care was also over and above that required of them, and i found the whole experience both supportive and comforting. I would therefore have no hesitation in recommending Merlewood Care Home to anyone seeking any type of care.

The facility is very well maintained and the nursing staff are very attentive and provide exceptional care. However, according to my mother (a resident), the food leaves something to be desired. She says it is often cold when it arrives in her room and frequently has no taste. The shame is that she otherwise loves Eversfield but this food issue may cause her to move to another care home.

Mum is very happy at Eversfield and views it as her home now. She loves her room and the grounds but most of all the lovely care provided by all the staff - from the cleaners, carers, nurses, maintenance staff, entertainment staff, reception team, kitchen team, and the management team. Staff are very friendly and smiley to both residents and visitors which makes Eversfield a very welcoming 'home' environment.

The management, admin and maintenance teams are always welcoming as well as approachable and will cater for all needs.

My mum has been 'trialing' your care home for two weeks with a view to becoming a permanent resident soon. The welcome she has received from the staff and the way they all work together as a team is remarkable. Everyone is friendly and cheerful and I have noticed the compassion shown to residents by the staff - it is so lovely to witness. Unsuprisingly Mum has chosen to stay.

Mum recently had a spell in hospital and was so looking forward to getting back "home" to Eversfield and her room. She particularly mentioned looking forward to seeing her staff and resident friends. She was given a tremendous welcome back to the home with team members popping out to warmly greet her as she was transported back to her room. It's such a caring and nurturing environment in spite of the growth related staff continuity teething pains.

I recently visited Eversfield Care home as my uncle was in the home for a respite care. Let me just first start with on how clean the home was. How well the staff was greeting us when we came to the home and also how caring they were towards all the service users including my uncle. The manager was also very helpful and was there to listen to us. She was very professional and so was the staff. I also noticed they were going round providing ice lollies and cold drinks to everyone in the home during this hot weather. Honestly beautiful home and extremely clean. I fully recommend this home to anyone who's looking :)

I can say it feels like a true home away from home. The staff here are genuinely friendly and caring, always ready to lend a helping hand or share a kind word. Mary, the manager, brings a level of professionalism and warmth that is truly inspiring. She is often seen interacting with residents, making sure everyone feels comfortable and included. If you're looking for a loving and supportive environment for your loved ones, I can't recommend this place highly enough.

My sister and I have been so impressed by the are and attention given to Dad, especially as he is unwell. We are particularly grateful to the nursing staff who manage to be both incredibly professional and sympathetic at the same time. Dad is truly in capable hands.

She eats very little anyway so it is important she gets what it says on the sheet. I try and be there meal times to ensure it is current but obviously not sure what happens other days as Mum would not make a fuss.

A lovely care home where my father is happy & looked after so well with caring & attentive staff in a very homely environment. He has improved so much since moving there in January'26 such a comfort to his family to know he is being looked after well with dignity and kindness. Enjoying wonderful food in a lovely private room looking out to beautiful grounds in a very peaceful setting.

A really friendly atmosphere of an excellent country hotel. The rooms are pleasantly arranged, either looking out over the flowers and garden.

My dad has been at Eversfield for 4 weeks now going in as a Respite Resident after suffering a stroke & being in hospital. I have been over whelmed with how caring they have been to my dad & knowing he is being looked after & is safe is such a relief. He continues to grow in confidence each day & feels so at home at Eversfield I am sure he will eventually become full time. I can not thank the staff enough for making him feel so welcome & to me when I visit it really is an amazing place.

My mum is staying in Eversfield for the second time this year for some respite care. From the minute she arrived she felt very welcome and I continue to be impressed by the friendliness and professionalism of the staff, the variety and high quality of the food and the great range of activities. It has been wonderful to see my mum getting stronger each day and wanting to get involved with the activities. The home has a lovely atmosphere, everyone is very approachable and willing to help. Her friends have loved being able to visit and feel welcomed there. It's a huge relief to me that she is so safe, happy and well-cared for, thank you all.

It is just like living in paradise.

I particularly appreciated the professional handling of my medication, which I had felt too tired to deal with on arrival. Any call during the night was answered quickly, and I enjoyed the activities and the friendly, homely atmosphere. With grass and daffodils to look at was such a welcome. I was happy and impressed.

All of the staff have been friendly, enthusiastic and welcoming, the food is great - with the welcome option of smaller portions. There's a varied schedule of activities and outings. As a frequent visitor I feel well informed. There are lovely gardens surrounding the building and when the weather is warm enough we often borrow a wheelchair for a trip outside.

Excellent care home with brilliant caring staff. Every member of the team is exceptional. When Mum moved in she quickly settled and after just a short time referred to Merlewood as home. Whenever we visit we too are made to feel welcome and nothing is too much for the staff. Mum has had her ups and downs and the staff have liaised with outside agencies to ensure that her excellent care has continued.