Elizabeth Finn Homes Ltd in Surrey | 2 Care Homes

Review of
Merlewood
from Lisa C (Daughter of Resident) published on 30 July 2025

Submitted via Website • Report

Overall Experience

My mum has been a resident at Merlewood for just over 2 years. The setting is gorgeous and the staff are amazing, from management, nursing, care team , chefs, housekeeping and activities. Mum always has something to attend or trips out and she has been involved in some great activities and days out.

Special thanks to the Manager and her whole team who are all fantastic with mum and with me as well and have all become more like friends (and thanks to everyone else )

Reply from Debbie Vellender, General Manager at Merlewood

Thank you for taking the time to share your experience of the care at Merlewood. It is always a pleasure to see residents and families enjoying the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Merlewood
from Patricia L (Respite Resident) published on 23 June 2025

Submitted via Postal Card • Report

Overall Experience

Staff very helpful lovely grounds to sit in clean no smells. The room I had in a good position hope to have it again one day.

Reply from Debbie Vellender, General Manager at Merlewood

Thank you for taking time to review your stay. We are glad you enjoyed it and look forward to seeing you again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Merlewood
from J E (Daughter of Resident) published on 20 June 2025

Submitted via Postal Card • Report

Overall Experience

Mum spent the last few months here in Merlewood and I cannot fault anything - staff always accommodating, very friendly and helpful, even in the difficult times.

Reply from Debbie Vellender, General Manager at Merlewood

Thank you for reviewing your experiences and time spent at Merlewood. We appreciate you taking the time to do this.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Merlewood
from Andrea H (Daughter of Resident) published on 17 June 2025

Submitted via Website • Report

Overall Experience

Merlewood provided end of life care for my mother and the staff were amazing. Nothing was too much trouble, everyone was kind and patient. My mum passed peacefully with dignity, and I felt the staff handled a difficult situation with care and compassion. Also, as a relative I was consulted and kept

informed at every stage. Everyone I interacted with, from housekeeping and admin to nurses and managers provided a professional service that I was extremely happy with.

Reply from Debbie Vellender, General Manager at Merlewood

Thank you for taking time to review your experience at Merlewood. Your comments will be shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Merlewood
from S S (Resident) published on 20 May 2025

Submitted via Postal Card • Report

Overall Experience

On my first visit to Merlewood I was straight away drawn by the relaxed atmosphere and friendship of all the staff, so much that I did not need to look elsewhere. The other draw was the beautiful gardens and the layout of accommodation which perfectly suited my needs to walk about safely on my very

new hip both indoors and out. The lovely staff were all so good humored, proficient and patiently caring. I was impressed by and enjoyed the wide choice of freshly prepared meals served in the dining room or the bedroom, and it was good to socialise with fellow residents at the daily activities as I felt stronger. I have many happy memories of my stay. Thank you Merlewood.

Reply from Debbie Vellender, General Manager at Merlewood

Thank you taking time to review your stay at Merlewood. We wish you well with your ongoing recovery.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Merlewood
from Anne F (Daughter of Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience

My mother has been living at Merlewood for nearly 18 years. The attention to her care has been excellent throughout.
The staff have always been very caring, and keep in contact with me over all issues relating to her care.
What is exceptional I find is that most of the staff have been working there

for many years, ensuring that a good relationship is built up with the residents.
I cannot recommend Merlewood more highly also thank you to the management.

Reply from Debbie Vellender, General Manager at Merlewood

Thank you for taking time to complete this review and share the experiences of your mother and yourself during her long stay at Merlewood.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Merlewood
from S S (Wife of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

My husband stayed at Merlewood for two weeks respire the carers and nurses could not have been kinder or more attentive. I felt confident he was being well looked after and that he was encouraged to take part in activities and get out (even in wheelchair) I have felt so content at home knowing he has

been looked after so well, the manager was so friendly and encouraging when she came for our assessment. A briliant caring home from home!

Reply from Debbie Vellender, General Manager at Merlewood

Thank you for taking time to review your stay at Merlewood. Glad we have ben able to help.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eversfield
from W W (Nephew of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

We visited my husband's Aunt for her 100 years birthday party yesterday. It was a lovely occasion decorations were up and plenty of seating available for chatting. The room was light and airy with a very pleasant conservatory addition where the food was served. The great grand children were enjoying

the activities in a separate room but popped in and out in a sociable way. A wonderful assortment of sandwiches, cake and desserts plus plentiful beverages. Overall we are so pleased that my husband's favourite Aunt is being so well looked after after a life of looking after others.

Reply from Amanda Gunner, General Manager at Eversfield

Thank you for your lovely feedback. We are pleased that your husbands Aunt enjoyed her 100th birthday party with all her family and friends and that the Eversfield team were able to make it a memorable day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Merlewood
from R R (Daughter of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

On arrival, you are met by friendly, helpful, smiling, and cooperative staff. I have met the full spectrum of staff from senior manager to hairdresser, nursing staff, carers, entertainers, gardeners, general maintenance, chefs, cooks, housekeepers, cleaners, the visiting GP and no doubt many more. All

of them have been excellent. It feels like a home/hotel set in beautiful grounds. The food is very tasty. The visiting physiotherapist has helped my mother's pain and shown great care. Thank you to all.

Reply from Debbie Vellender, General Manager at Merlewood

Thank you for taking time to review Merlewood, we are glad that your parent's move has been a positive experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Merlewood
from P E (Wife of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

After 2 months in hospital with severe pneumonia, I felt my husband needed some general rehabilitation, exercise and a routine to encourage his motivation before returning home with a care package. This, we found at Marlewood. I hoped to have him home before Christmas, our sons were visiting from overseas,

for a couple of weeks, but another chest infection caused me to put out plans on hold, disappointing for all of us. My husband was well cared for in the safety of the care home. Earlier the home had helped us celebrate our Diamond Wedding Anniversary, as were many other relatives to join in with the various planned seasonal celebrations and activities. This made for a memorable happy time for my husband, our sons and myself.
#With many thanks to Merlewood, all it's staff who were understanding, helpful, kind and polite. Well done Merlewood.

Reply from Debbie Vellender, General Manager at Merlewood

Thank you for taking the time to review the care and your husband's time at Merlewood. It was an honour to be involved in your wedding anniversary celebration.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eversfield
from F W (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother's health has transformed since she became a resident back in September 2024. Her skin glows, she smiles now and she looks so well. The staff have all gone above and beyond to look after my mum and I am ever so grateful. I now have peace of mind knowing she is safe and surrounded by people

who are so caring. Thank you Eversfield.

Reply from Amanda Gunner, General Manager at Eversfield

Thank you for your lovely review. We are so pleased that your mother has improved so much since she came to Eversfield and is enjoying living here. We will share this with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eversfield
from Hamish B (Son of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Mum has been resident at Eversfield for nearly three years now. I am so pleased that we found Eversfield for her amid other suspect alternatives. The environment is stylish and well appointed with good facilities. Though this is lovely, by far the thing I value most is the team that work there from

the kitchen through housekeeping, maintenance, the nursing and entertainment staff, reception and management. From the very start, they have all shown genuine caring and have provided excellent service. It was challenging for Mum at the beginning but with the care of Eversfield she has found a new home.

Reply from Amanda Gunner, General Manager at Eversfield

Thank you for taking the time to leave a review and for your wonderful feedback which we will share with all the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eversfield
from Maureen W (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Very welcoming friendly atmosphere. Excellent decor with light and airy rooms. Feels more like a hotel than a care home. All requests are handled quickly and efficiently. Mum is very well looked after and we have peace of mind for her safety and wellbeing.

Reply from Amanda Gunner, General Manager at Eversfield

Thank you, the safety and wellbeing of our residents is paramount to the Eversfield team. Your comments are greatly appreciated and will be shared with all the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Merlewood
from S W (Wife of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

This is a wonderful caring home, it is very welcoming and every member of staff so helpful. (I felt I would like to move in!) Nothing was too much trouble.

Reply from Debbie Vellender, General Manager at Merlewood

Thank you for finding time to leave a lovely review. I am glad we met all your expectations.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Merlewood
from J E (Son of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

My father was a short-term resident while transferring from hospital and before going home, The staff were all very friendly and supportive as well as competent and caring. The environment is conducive to building a community feeling and has enough space for multiple different activities to take place.

Thank you for your care.

Reply from Debbie Vellender, General Manager at Merlewood

Thank you for taking the time to review the time your father spent at Merlewood. We are pleased he enjoyed his stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Merlewood
from Bernard E (Son of Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience

I found my dad to be very well cared for by a friendly team of nurses and caregivers in a comfortable, well-managed and maintained facility. He had lots of friendly engagements and interactions with the staff and other residents throughout his stay.

Reply from Debbie Vellender, General Manager at Merlewood

Thank you for taking the time to review the care and service we provide at Merlewood and sharing lovely comments and thoughts.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eversfield
from C B (Niece of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

Eversfield is one of the most inviting care homes I have visited. There is always a welcoming hello and smile from those who answer the door, and that welcome continues as I walk through the home, from everyone I meet. The atmosphere is light and airy and has the ambience of a quality hotel. Care is

taken to dress the communal rooms with decorations for the relevant season. All the staff are attentive to the residents and are unfailingly kind and supportive, and patience is definitely on offer all the time. There are numerous activities and outings arranged such that it would be possible to be busy all day every day if one wanted! I would not hesitate to recommend Eversfield to any prospective resident.

Reply from Amanda Gunner, General Manager at Eversfield

Thank you for your lovely review which I will share with the team. They are always so pleased when they hear such positive feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Merlewood
from Wendy D (Daughter of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

Well, what can I say, but a big thank you, for being so understanding of not only our mother's needs, but ours as well. Always a cuddle on offer and the staff are so willing to comfort with kindness when needed. I feel part of the family here, and I know my sister feels the same. We chose the best place

ever to leave our Mum, as the care is more than outstanding!
Well done to you all for all your dedication and hard work, well deserving of all the praise.
Thank you from the bottom of our hearts.

Reply from Claire Davis, Home Administrator at Merlewood

Thank you for your lovely review. We are so pleased that you are so happy with your mother's care and very much appreciate your taking the time to review us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eversfield
from V H (Daughter of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

Outstanding nursing home with dedicated long service and well trained members of staff. Delicious and varied food and beautiful well kept surroundings. Most of all a fabulous schedule of activities to suit and meet residents physical, intellectual, social and spiritual needs.

Reply from Chloe Timmins, Business Support Assistant at Eversfield

Thank you for your lovely review and taking the time to share your positive thoughts. We are delighted to have your mother staying here with us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Merlewood
from P C (Niece of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

Happy we chose Merlewood for my uncle. The admission process was quick and efficient. It has a friendly and homely atmosphere, the staff are helpful and encouraging. I'm updated on any medical issues. There's a wide range of activities, he particularly enjoys the weekly quiz and exercise class. His

room is light and comfortable with a courtyard view.

Reply from Debbie Vellender, General Manager at Merlewood

Thank you for reviewing our home and we are really pleased your uncle is settled and enjoying the home and all we have to offer.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Elizabeth Finn Homes Ltd in Surrey

Elizabeth Finn Homes Ltd Locations in Surrey (2)

Elizabeth Finn Homes Ltd Reviews in Surrey (132)

Merlewood

Merlewood

Merlewood

Merlewood

Merlewood

Merlewood

Merlewood

Eversfield

Merlewood

Merlewood

Eversfield

Eversfield

Eversfield

Merlewood

Merlewood

Merlewood

Eversfield

Merlewood

Eversfield

Merlewood

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers