Care Homes Owned by Medicrest Ltd in London
9.5
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in London for Medicrest Ltd are showing below.
View the details of all 4 locations (with 158 reviews) owned by Medicrest Ltd
Medicrest Ltd Locations in London (3)
Acorn Lodge Care Home
9.7
45 reviews
14 Abbots Lane, Kenley CR8 5JH
"Always receive a lovely welcome when I come to see my grandmother. My grandmother is always clean and tidy. The staff are wonderful, and…" Read all 45 reviews
Location Type Care Home
Acorn Lodge is a thirty-six room care home that looks to respect the independence and dignity of residents throughout their time in care, while maintaining efficient services and sound healthcare practice. Staff's extensive caring expertise can also… Read more about Acorn Lodge Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Palliative Care
- Eating Disorders
- Acquired Brain Injury
- Alcohol / Drug Misuse
- 39 Rooms
- from £1,100 / week
Morven House
9.5
39 reviews
48 Uplands Road, Kenley CR8 5EF
"My Darling 93-year-old Dad lived in Morven House for just over a year, sadly he passed away a few weeks ago. Mum and I cannot emphasise…" Read all 39 reviews
Location Type Care Home
Morven House offers a family atmosphere and a home from home friendly approach with all residents. The team are skilled in person centred care and create a comprehensive care plan for all residents, meaning they are well-trained and informed on the… Read more about Morven House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Younger Adults
- Learning Disability / Autism
- Physical Disability
- Palliative Care
- Mental Health
- Visual / Hearing Impairment
- Eating Disorders
- 40 Rooms
- from £950 / week
Acorn House
9.4
30 reviews
63 Hayes Lane, Kenley CR8 5JR
"We are very happy with the care our brother is receiving at Acorn House . He has settled in very well and that is due to the calm, patient…" Read all 30 reviews
Location Type Care Home
Acorn House is one of three residential facilities from Medicrest Ltd, a service twinned with the nearby Acorn Lodge and dedicated to answering the care provision needs of up to twenty seven residents. The aim of the home's skilled care team is to… Read more about Acorn House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Learning Disability / Autism
- Palliative Care
- Visual / Hearing Impairment
- Acquired Brain Injury
- 31 Rooms
- from £1,100 / week
Medicrest Ltd Reviews in London (114)
9.5
Medicrest Ltd has a Group Review Score of 9.5 (9.526) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Medicrest Ltd must have a Review Score.
Review of
Morven House
from Sue M (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Darling 93-year-old Dad lived in Morven House for just over a year, sadly he passed away a few weeks ago. Mum and I cannot emphasise enough what a wonderful home this is; Dad was treated with respect, care and loved by all the staff. Even though Dad had Alzheimer's he always seemed relaxed and content.
We were and still are, always made to feel welcome. When the time did come for Dad to pass, Mum and I were given our own private space in his room so that we could be with him alone for a few hours. The staff then washed him and put him in his finest clothes. Thankyou so much, everyone at Morven House.
SM (Daughter of resident)
SM (Daughter of resident)
Reply from Delsy Ninan, Business Support Manager at Morven HouseThank you very much for your kind words. It was truly a privilege to care for your loved one, and we are deeply sorry for your loss. He is greatly missed by everyone here.
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Review of
Morven House
from Ronald C (Father of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Graham only uses other peoples clothes, why?
I have you a pair of trousers, I have only seen them once.
I have you a pair of trousers, I have only seen them once.
Reply from Delsy Ninan, Business Support Manager at Morven HouseThank you for sharing your concerns, and I'm sorry to hear that this has caused you worry.
Initially, due to a change in his size, some clothing provided through charitable donations within the home was used temporarily to ensure his comfort and dignity. Once suitable clothing in the correct size was provided by the family, this was discontinued, and he has been wearing his own clothes.
We will continue to monitor and review this to ensure his clothing is clearly organised and managed appropriately at all times. We appreciate you bringing this to our attention and value your feedback.
Initially, due to a change in his size, some clothing provided through charitable donations within the home was used temporarily to ensure his comfort and dignity. Once suitable clothing in the correct size was provided by the family, this was discontinued, and he has been wearing his own clothes.
We will continue to monitor and review this to ensure his clothing is clearly organised and managed appropriately at all times. We appreciate you bringing this to our attention and value your feedback.
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Review of
Morven House
from Elizabeth M (Partner of Resident) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since Richard arrived here in the middle of June 2025 he has been well cared for the staff have been very kind and caring and take good care of him. He is relaxed and happy and gets on well with all the residents. Richard seems to enjoy the activities and loves all the parties.
Reply from Delsy Ninan, Business Support Manager at Morven HouseMany thanks for your feedback. We appreciate your trust and are glad to hear of your positive experience.
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Review of
Morven House
from L C (Niece of Resident) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My uncle is very happy here. The staff respect his privacy when he needs it. They are kind and patient with him, he is happy.
Reply from Delsy Ninan, Business Support Manager at Morven HouseThank you for recognising our team's efforts.
Your feedback is greatly appreciated.
Your feedback is greatly appreciated.
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Review of
Acorn House
from A H (Sister of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We are very happy with the care our brother is receiving at Acorn House . He has settled in very well and that is due to the calm, patient and kind support staff give him . The staff know his needs well and he is forming good relationships with them - he is treated with dignity and respect. It gives
us great comfort to know that he is so well cared for .
Reply from Veronika Hearn, Home Manager at Acorn HouseWe are very pleased that you are happy with Your brothers care.
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Review of
Morven House
from Jay D (Son of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Quite an improvement from last owners.
Staff are lovely as always!!
Staff are lovely as always!!
Reply from Delsy Ninan, Business Support Manager at Morven HouseYour encouragement motivates us to thrive more. Thank you for sharing your insights and suggestions.
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Review of
Morven House
from S A (Daughter of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Super friendly staff.
Organised premises.
Well run.
Dad is happy and supported whilst being as independent as possible.
Organised premises.
Well run.
Dad is happy and supported whilst being as independent as possible.
Reply from Delsy Ninan, Business Support Manager at Morven HouseThanks a lot for your kind words. We truly appreciate it.
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Review of
Morven House
from Beryl C (Sister of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My sister has been treated with kindness and respect at this care home. Staff are caring and friendly. The rooms are always clean.
My overall experience of Morven House has been excellent in all areas.
My overall experience of Morven House has been excellent in all areas.
Reply from Delsy Ninan, Business Support Manager at Morven HouseWe really appreciate your words of encouragement. Thanks
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Review of
Acorn Lodge Care Home
from C O (Respite Resident) published on 6 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The treatment was good, and the staff members were well behaved.
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Review of
Acorn Lodge Care Home
from Vivienne S (Granddaughter of Resident) published on 2 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Always receive a lovely welcome when I come to see my grandmother. My grandmother is always clean and tidy. The staff are wonderful, and nan's bedroom is always kept clean and tidy. Cannot fault nothing about the care that my grandmother receives.
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Review of
Morven House
from Joel H (Son of Resident) published on 2 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care provided for my Mum by the whole team at Morvern House has been outstanding. There is a happy, relaxed atmosphere which is created by the professionalism and dedication of the staff. It's reassuring to know that Mum is safe and happy.
Reply from Delsy Ninan, Business Support Manager at Morven HouseThank you very much for your kind words of encouragement.
We truly appreciate it.
Kind regards
We truly appreciate it.
Kind regards
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Review of
Morven House
from Charles F (Son of Resident) published on 18 December 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The main staff are very good with the patients. They engage with them and regularly check on them to make sure they are okay. It is a very challenging environment to work in but I feel they do their best.
Reply from Delsy Ninan, Business Support Manager at Morven HouseDear Charles,
Thank you very much for your feedback.
Your words of encouragement mean a great deal to us.
Best wishes
Thank you very much for your feedback.
Your words of encouragement mean a great deal to us.
Best wishes
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Review of
Acorn Lodge Care Home
from Dolores E (Daughter of Resident) published on 12 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
What can I say about the Acorn Lodge?
I can't fault it
The staff are amazing people, they have so much love and care for my Dad, I know this because I see how happy my dad is, when he sees members of staff, he smiles with excitement.
Dad is always smiling and singing, he's always well dressed
I can't fault it
The staff are amazing people, they have so much love and care for my Dad, I know this because I see how happy my dad is, when he sees members of staff, he smiles with excitement.
Dad is always smiling and singing, he's always well dressed
and clean, his legs are always well managed.
I want to say a huge thank you to all staff members,,from management to the carers and kitchen staff.
THANK YOU ALL FOR ALL THE HARD WORK YOU DO taking care of my Dad. :-) :-)
I want to say a huge thank you to all staff members,,from management to the carers and kitchen staff.
THANK YOU ALL FOR ALL THE HARD WORK YOU DO taking care of my Dad. :-) :-)
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Review of
Acorn House
from C T (Daughter of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are friendly and helpful. Personal care is done with dignity. Attention is given. Mum says that she likes it at Acorn House. She enjoyed celebrating her birthday in August and also the summer BBQ.
Reply from Esmie Xavier, Deputy Manager at Acorn HouseThanks for the good review ,will share with our team.
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Review of
Acorn Lodge Care Home
from Ronald T (Grandson of Resident) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I think it's a good place, quiet and clean. The staff is very polite and attentive. My grandmother in particular, seemed pretty well. That means she receives good care.
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Review of
Morven House
from W L (Stepdaughter of Resident) published on 5 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My 91-year-old stepfather has been bed-bound since December 2024 and the staff have been so thoughtful and kind in making him as comfortable and as happy as possible.
He enjoys chatting to them and wouldn't want to be anywhere else. I've noticed there is a gentle understanding between the carers and
He enjoys chatting to them and wouldn't want to be anywhere else. I've noticed there is a gentle understanding between the carers and
the patients, and I've witnessed how quickly they respond to everyone's needs; their experience shows in every way. I am truly grateful to them all.
Reply from Delsy Ninan, Business Support Manager at Morven HouseDear Wendy, Thank you sincerely for your kind words. It's truly a privilege to care for your loved ones, and your encouragement means a great deal to our team. Warm regards
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Review of
Morven House
from Alexis C (Daughter of Resident) published on 31 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father is currently a resident at Morven house. I chose Morven as previously my mother was a resident there. The staff and management are what makes this care home special I feel.
They have got to know my father and his likes and dislikes really quickly and are always super kind to him. The staff
They have got to know my father and his likes and dislikes really quickly and are always super kind to him. The staff
get to know the relations of the residents also and always have time to discuss anything that's on your mind, which is really helpful if you're worried about your relative. Whenever I visit there's always a good atmosphere and there's also lots of genuine kindness and compassion for all the residents.
Some residents can be very awkward but I have only ever seen residents looked after incredibly well and with great patience and understanding. I have no hesitation in recommending this care home.
There are some lovely rooms here and staff are willing to help you make your relatives room feel homely and personal.
Reply from Delsy Ninan, Business Support Manager at Morven HouseWe truly appreciate your kind words. It's always a pleasure and a privilege for us to care for your loved ones. We're always happy to see you visit your dad-you're very much a part of our extended family. Thank you again for your encouragement and support.On behalf of Morven House
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Review of
Acorn House
from Stuart H (Son of Resident) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very friendly staff, my Dad has settled in well & seems to be happy
Reply from Esmie Xavier, Deputy Manager at Acorn HouseThanks for your good comment. I will share this with the staff.
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Review of
Acorn House
from E J (Daughter of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care that is given to my mum is excellent. The staff are amazing, compassionate and very attentive to my mum's needs. I always feel very welcomed when I visit and the staff and management are always available to have discussions regarding my mum's needs. I cannot find any negatives about this residential
care home.
Reply from Veronika Hearn, Home Manager at Acorn HouseThank you so much for your review, it is good to know that you feel welcomed here at Acorn house.
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Review of
Acorn House
from A J (Daughter of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Everyone here does such a wonderful job- so kind and caring. The BBQ today was amazing as usual. Thank you to everyone!
Reply from Veronika Hearn, Home Manager at Acorn HouseThank you so much for your review, we are happy that you enjoyed the BBQ.
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