Care Homes Owned by Medicrest Ltd in London

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Review
Score(the average from all locations with a review score)

Only the locations & reviews in London for Medicrest Ltd are being shown.

Medicrest Ltd Locations in London (3)

3 Care Homes owned by Medicrest Ltd in London

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Acorn House

63 Hayes Lane, Kenley CR8 5JR

9.738 Reviews

16 1

"My nana has lived here for over 2 years now and I couldn't be happier. She is part of the family of staff. When she first moved here she..."Read all 38 reviews

from £1,175 / weekSize 31 rooms

Location Type: Care Home

Acorn House is one of three residential facilities from Medicrest Ltd, a service twinned with the nearby Acorn Lodge and dedicated to answering the care provision needs of up to twenty seven residents. The... Read more

Older Person Care
Permanent Care
Respite Care

Residential Care
Dementia Residential Care
Learning Disability Care

Acorn Lodge Care Home

14 Abbots Lane, Kenley CR8 5JH

9.646 Reviews

12 1

"I am always very happy with mum's care. I find the staff always very polite and cheerful. Excellent care given...."Read all 46 reviews

from £1,200 / weekSize 39 rooms

Location Type: Care Home

Acorn Lodge is a thirty-six room care home that looks to respect the independence and dignity of residents throughout their time in care, while maintaining efficient services and sound healthcare practice. Staff's... Read more

Older Person Care
Permanent Care
Respite Care

Residential Care
Dementia Residential Care

Morven House

48 Uplands Road, Kenley CR8 5EF

9.440 Reviews

24 1

"My Darling 93-year-old Dad lived in Morven House for just over a year, sadly he passed away a few weeks ago. Mum and I cannot emphasise..."Read all 40 reviews

from £1,175 / weekSize 40 rooms

Location Type: Care Home

Morven House offers a family atmosphere and a home from home friendly approach with all residents. The team are skilled in person centred care and create a comprehensive care plan for all residents,... Read more

Older Person Care
Younger Adult Care
Permanent Care
Respite Care

Residential Care
Dementia Residential Care
Learning Disability Care
Mental Health Care

Medicrest Ltd Reviews in London (124)

9.5

Medicrest Ltd has a Group Review Score of 9.5 (9.547) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Medicrest Ltd must have a Review Score.

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Showing 124 reviews matching selected criteria

Review of Acorn House from Karla E (Granddaughter of Resident) published on 10 August 2026 Submitted via Website•

Overall Experience

My nana has lived here for over 2 years now and I couldn't be happier. She is part of the family of staff.
When she first moved here she was understandably very unsettled but quickly became at ease through the teams devotion to care and support. The team quickly understood her needs and made her comfortable
Even to this day, they go above and beyond to make her happy.
Whenever I visit my nana, the staff are welcoming. There is always a warm reception.
The home also throw regular events for families to attend and they are always so well organised with great decorations, plenty of food and music. It's a

Thank you for looking after my nana! great day for everybody.

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↩Reply from Veronika Hearn, Home Manager at Acorn House

Thank you for your kind comments, we are pleased that you are happy with your nans care.

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Review of Morven House from Sally E (Daughter of Resident) published on 31 July 2026 Submitted via Postal Review Card•

Overall Experience

Since mum has been here we've been pleased with the care and support she needs. She wasn't eating or drinking at home but here she is eating and drinking very well. She's joined in with activities and the care staff are all extremely polite and helpful whenever we're here

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↩Reply from Delsy Ninan, office manager at Morven House

Dear Sally,

Thank you very much for your words of appreciation. It really means a lot.

Kind regards

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Review of Acorn House from Ann M (Resident / Service User) published on 22 June 2026 Submitted via Postal Review Card•

Overall Experience

My experience of Acorn House is wonderful. The staff are considerate and helpful. The food is really well considered and beautifully cooked. I could not be happier! Thank you.

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↩Reply from Veronika Hearn, Home Manager at Acorn House

Thank you for your kind comment regarding Acorn house, we are happy that you are satisfied with the food and the staff.

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Review of Acorn House from Sean A (Son of Resident) published on 3 June 2026 Submitted via Postal Review Card•

Overall Experience

Good and happy service.

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↩Reply from Veronika Hearn, Home Manager at Acorn House

We are pleased you are happy with our service. Your relative has settled well in Acorn.

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Review of Acorn House from D W (Son of Resident) published on 22 May 2026 Submitted via Postal Review Card•

Overall Experience

The staff do a wonderful job looking after my dad, who has Alzheimer's. He loves the food and is safe and as happy as he can be. Staff are kind, patient and respectful and genuinely care about the residents.

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↩Reply from Veronika Hearn, Home Manager at Acorn House

Thank you very much for your kind review. The staff appreciate your kind comments.

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Review of Acorn Lodge Care Home from Jan S (Daughter of Resident) published on 11 May 2026 Submitted via Postal Review Card•

Overall Experience

I am always very happy with mum's care. I find the staff always very polite and cheerful. Excellent care given.

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Review of Acorn House from Sally W (Wife of Resident) published on 8 May 2026 Submitted via Postal Review Card•

Overall Experience

They look after my husband Roger with extreme care!!

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↩Reply from Esmie Xavier, Deputy Manager at Acorn House

Thank you so much for the great review. Your kind words truly encourage us and are greatly appreciated.

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Review of Acorn House from Debbie J (Wife of Resident) published on 20 April 2026 Submitted via Postal Review Card•

Overall Experience

Very good and friendly atmosphere. Staff are happy to answer any questions that you have.

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↩Reply from Veronika Hearn, Home Manager at Acorn House

Thank you for your kind review. Our aim to provide a friendly and welcoming home for all.

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Review of Acorn House from A L (Friend of Resident) published on 17 April 2026 Submitted via Postal Review Card•

Overall Experience

I bring my friend to visit her husband. The care home seems to be caring, clean and friendly. We are treated with dignity, and the resident says he is well cared for.

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↩Reply from Esmie Xavier, Deputy Manager at Acorn House

Thanks for your great feedback! it means a lot to us.

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Review of Acorn House from David W (Resident / Service User) published on 25 March 2026 Submitted via Postal Review Card•

Overall Experience

Very good

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↩Reply from Veronika Hearn, Home Manager at Acorn House

Thank you for your review, we are pleased you are happy with your care.

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Review of Acorn Lodge Care Home from Avis M (Niece of Resident) published on 5 February 2026 Submitted via Postal Review Card•

Overall Experience

The manager & management team were always approachable and totally professional. The entire care team were kind, caring and skilled in managing my aunt's difficult moments.

It truly felt like home away from home for my aunt from the very start. She felt welcomed and safe.

Her individual needs, promoting independence while providing necessary support was paramount.

Regular, transparent communication between staff and family ensured that we were all involved in the decision making process.

Thank you

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Review of Morven House from Sue M (Daughter of Resident) published on 29 January 2026 Submitted via Website•

Overall Experience

My Darling 93-year-old Dad lived in Morven House for just over a year, sadly he passed away a few weeks ago. Mum and I cannot emphasise enough what a wonderful home this is; Dad was treated with respect, care and loved by all the staff. Even though Dad had Alzheimer's he always seemed relaxed and content. We were and still are, always made to feel welcome. When the time did come for Dad to pass, Mum and I were given our own private space in his room so that we could be with him alone for a few hours. The staff then washed him and put him in his finest clothes. Thankyou so much, everyone at Morven House.

SM (Daughter of resident)

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↩Reply from Delsy Ninan, Business Support Manager at Morven House

Thank you very much for your kind words. It was truly a privilege to care for your loved one, and we are deeply sorry for your loss. He is greatly missed by everyone here.

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Review of Morven House from Ronald C (Father of Resident) published on 16 January 2026 Submitted via Postal Review Card•

Overall Experience

Graham only uses other peoples clothes, why?

I have you a pair of trousers, I have only seen them once.

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↩Reply from Delsy Ninan, Business Support Manager at Morven House

Thank you for sharing your concerns, and I'm sorry to hear that this has caused you worry.

Initially, due to a change in his size, some clothing provided through charitable donations within the home was used temporarily to ensure his comfort and dignity. Once suitable clothing in the correct size... Read more

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Review of Morven House from Elizabeth M (Partner of Resident) published on 15 January 2026 Submitted via Postal Review Card•

Overall Experience

Since Richard arrived here in the middle of June 2025 he has been well cared for the staff have been very kind and caring and take good care of him. He is relaxed and happy and gets on well with all the residents. Richard seems to enjoy the activities and loves all the parties.

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↩Reply from Delsy Ninan, Business Support Manager at Morven House

Many thanks for your feedback. We appreciate your trust and are glad to hear of your positive experience.

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Review of Morven House from L C (Niece of Resident) published on 15 January 2026 Submitted via Postal Review Card•

Overall Experience

My uncle is very happy here. The staff respect his privacy when he needs it. They are kind and patient with him, he is happy.

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↩Reply from Delsy Ninan, Business Support Manager at Morven House

Thank you for recognising our team's efforts.

Your feedback is greatly appreciated.

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Review of Acorn House from A H (Sister of Resident) published on 13 January 2026 Submitted via Website•

Overall Experience

We are very happy with the care our brother is receiving at Acorn House . He has settled in very well and that is due to the calm, patient and kind support staff give him . The staff know his needs well and he is forming good relationships with them - he is treated with dignity and respect. It gives us great comfort to know that he is so well cared for .

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↩Reply from Veronika Hearn, Home Manager at Acorn House

We are very pleased that you are happy with Your brothers care.

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Review of Morven House from Jay D (Son of Resident) published on 9 January 2026 Submitted via Postal Review Card•

Overall Experience

Quite an improvement from last owners.

Staff are lovely as always!!

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↩Reply from Delsy Ninan, Business Support Manager at Morven House

Your encouragement motivates us to thrive more. Thank you for sharing your insights and suggestions.

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Review of Morven House from S A (Daughter of Resident) published on 9 January 2026 Submitted via Postal Review Card•

Overall Experience

Super friendly staff.
Organised premises.
Well run.

Dad is happy and supported whilst being as independent as possible.

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↩Reply from Delsy Ninan, Business Support Manager at Morven House

Thanks a lot for your kind words. We truly appreciate it.

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Review of Morven House from Beryl C (Sister of Resident) published on 9 January 2026 Submitted via Postal Review Card•

Overall Experience

My sister has been treated with kindness and respect at this care home. Staff are caring and friendly. The rooms are always clean.

My overall experience of Morven House has been excellent in all areas.

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↩Reply from Delsy Ninan, Business Support Manager at Morven House

We really appreciate your words of encouragement. Thanks

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Review of Acorn Lodge Care Home from C O (Respite Resident) published on 6 January 2026 Submitted via Postal Review Card•

Overall Experience

The treatment was good, and the staff members were well behaved.

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Medicrest Ltd.

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