TLC Care Ltd in Surrey | 1 Care Home

Review of
Camberley Manor
from G R (Granddaughter of Resident) published on 26 January 2026 Submitted via Website • Report

Overall Experience

We will be forever grateful to everyone at Camberley Manor for the love, care, and compassion they showed my gran during her respite stay. She arrived unable to walk and feeling very vulnerable, but thanks to the dedication, patience, and encouragement of the entire team, she made an incredible recovery

and was able to return home. Although she was only there for a few weeks, she was welcomed with open arms and truly treated as part of the family. Knowing she was so safe, supported, and genuinely cared for meant the world to us. Thank you from the bottom of our hearts for everything you did.

Reply from Albert Joy, Home Manager at Camberley ManorThank you so much for taking the time to leave such a lovely review. Your kind words truly mean a great deal to all of us.

It was a pleasure caring for your grandmother during her respite stay, and were delighted to hear that she felt comfortable and well looked after. Knowing that our care and support made a positive difference for both her and your family is incredibly rewarding for our team.

Thank you again for your trust and for sharing your experience. We wish you and your grandmother all the very best, and please do not hesitate to get in touch if we can be of any help in the future.

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Review of
Camberley Manor
from S R (Daughter of Resident) published on 30 December 2025 Submitted via Postal Card • Report

Overall Experience

The team at Camberley Manor are all very calm, patient and helpful. They have been very welcoming to my mum and her visitors.
If there is ever an issue, they get it resolved as quickly as possible. The home itself is aesthetically pleasing, and the rooms are both comfortable and practical.

Reply from Amber Luscombe, Business Development Manager at Camberley ManorThank you for taking the time to give us your positive feedback. We truly value your comments and praise and are so grateful to have had the opportunity to look after your wonderful Mum and get to know you all as a family. We will share your experience with the rest of our team, who we know will love to hear your experience.

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Review of
Camberley Manor
from H F (Daughter of Resident) published on 18 December 2025 Submitted via Website • Report

Overall Experience

Dedicated and friendly team of carers who genuinely want to do their best for their residents. Always smiling even in difficult circumstances and want to involve the family on what's needed. My mum os happy and in very safe and caring hand

Reply from Amber Luscombe, Business Development Manager at Camberley ManorThank you so much for you kind review, and taking the time to share your experience. We are delighted to hear, that you are happy with the care your Mum receives, and with the dedication of our team. Every team member works incredibly hard to provide compassionate, respectful and person centred care, so your feedback truly means a lot to us. This will be shared with the team and we look forward to continuing to support your mum and family.

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Review of
Camberley Manor
from D L (Respite Resident) published on 10 November 2025 Submitted via Postal Card • Report

Overall Experience

Warmth, friendliness & attention to detail are all aptly displayed from the moment of arrival. Accommodation & facilities are of the highest order support by a caring experienced team well trained & briefed. All medical requests & any ongoing hospital requirements are aptly & proactively provided for.

Reply from Dimpal Gadher, Office Manager at Camberley ManorThank you so much for your kind words. It truly means the world to us to know that our care and environment have brought that warmth feeling for you during your stay. We're incredibly proud of our dedicated team, and your feedback reminds us why we do what we do. Thank you again for your trust and support.

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Review of
Camberley Manor
from M H (Son of Resident) published on 10 November 2025 Submitted via Website • Report

Overall Experience

My mother recently needed to move to a care home as a matter of urgency due to a rapid decline in her health. Like many older people, she desperately wanted to stay in her own home, but it was simply no longer safe for her. As soon as we visited Camberley Manor, however, it became clear that they were

the right choice and would provide the best possible care.
The standard of support here is exceptional. They not only provided great clinical care for Mum but also offer a fantastic range of activities for all the residents, helping to keep days interesting.
What truly set Camberley Manor apart was the incredible compassion and support they extended to our entire family during mum's final weeks.
Every single member of staff was amazing, extremely friendly and genuinely caring towards my mum. We couldn't have asked for a better, more supportive and compassionate place for my mum to be in her final weeks. Camberley Manor gave us peace of mind when we need it most. We are deeply grateful xxx

Reply from Dimpal Gadher, Office Manager at Camberley ManorThank you so much for taking the time to share such a heartfelt review. It was a true privilege to care for your mum during her time with us, and we are deeply touched by your kind words. We're so pleased to hear that the compassion, professionalism, and support shown by our team made a difference to you and your family during such a difficult time. On behalf of everyone at Camberley Manor, thank you again for your trust and for allowing us to be part of your mum's journey.

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Review of
Camberley Manor
from John H (Son of Resident) published on 3 November 2025 Submitted via Website • Report

Overall Experience

From the first meeting at our mums flat to discuss her Respite Care needs until she peacefully fell asleep 4 weeks later. The exceptional Care Home manager and the Lavender team showed fantastic professionalism, care and support to our mum.
The personal engagement both witnessed and experienced could

not be faulted, and was hugely appreciated at a very stressful time for our family.
The wonderful facilities at the Care Home enjoyed by family and friends made the emotional and painful situation more tolerable.
Personally, I cannot thank the staff and management team at the Care Home enough for the care, support and empathy shown to me, my family, friends and most importantly my mum.
Thank you one and all xxx

Reply from Crystal Jane Degracia, Customer Service Supervisor at Camberley ManorThank you so much for taking the time to share such a heartfelt review. It was a true privilege to care for your mum during her time with us, and we are deeply touched by your kind words. We're so pleased to hear that the compassion, professionalism, and support shown by our team made a difference to you and your family during such a difficult time. On behalf of everyone at Camberley Manor, thank you again for your trust and for allowing us to be part of your mum's journey.

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Review of
Camberley Manor
from Preena C (Daughter of Resident) published on 30 October 2025 Submitted via Postal Card • Report

Overall Experience

Camberley Manor offers outstanding care and support. There is always a strong visible management team on hand. The staff are compassionate, dedicated and very knowledgeable. They always go above and beyond and are a great comfort for me. Their kindness has made them mum's second family. The bedrooms

are beautiful and always clean. There is high quality fresh food and fruit always available. An amazing luxury feel and atmosphere that mum loves and feels special.

Reply from Crystal Jane Degracia, Customer Service Supervisor at Camberley ManorThank you so much for your kind words. It truly means the world to us to know that our care and environment have brought comfort and joy to both you and your mum. We're incredibly proud of our dedicated team and your feedback reminds us why we do what we do. Knowing that Camberley Manor feels like a second family is the highest compliment we could receive! Thank you again for your trust and support.

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Review of
Camberley Manor
from Antonio M (Grandson of Resident) published on 15 October 2025 Submitted via Postal Card • Report

Overall Experience

I think my grandad is getting great care and is being well looked after. The staff are super kind and helpful.

Reply from Marinel Purdea, Manger at Camberley ManorWe are pleased to hear about your positive experience. We truly value your feedback, which helps us continue providing the care that everybody deserves.

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Review of
Camberley Manor
from Dawn R (Daughter of Resident) published on 15 October 2025 Submitted via Postal Card • Report

Overall Experience

Excellent team members. Care is exceptional. Management team, specially HR manager Salika helped for a quick admission and responded for all my questions. Could not ask for more.

Reply from Marinel Purdea, Manger at Camberley ManorWe really appreciate you taking the time to share your feedback. It's wonderful to know that our team is having a positive impact. We keep striving for the best possible care for all our residents.

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Review of
Camberley Manor
from Heather O (Sister-in-law of Resident) published on 9 October 2025 Submitted via Postal Card • Report

Overall Experience

Best facilities in the bedroom 2 care.

Reply from Crystal Jane Degracia, Customer Service Supervisor at Camberley ManorThank you for your kind feedback. We're delighted to hear you found our care and facilities to be the best. It means a great deal to us to receive these lovely words.

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Review of
Camberley Manor
from Paula H (Daughter of Resident) published on 17 September 2025 Submitted via Postal Card • Report

Overall Experience

Camberley Manor is a wonderful home, the decor is superb, the menu for lunch and dinner is excellent, beautifully prepared and served. My mother's room is modern, clean and superbly decorated. All the facilities are excellent from the dining room, lounge, coffee shop. Cleanliness is exceptional. I cannot

fault the quality of the home in any way. I have no hesitation in recommending Camberley Manor Care Home. Finally I would like to mention the staff, who are kind, caring and totally efficient.

Reply from Crystal Jane Degracia, Customer Service Supervisor at Camberley ManorThank you so much for your lovely feedback. We're delighted to hear how pleased you are with the home, the facilities and especially your mum's room and dining experience. Your kind words about our team mean a whole lot to us. Feedback like yours inspire us and helps us continue striving to offer the very best for our residents and their families. Thank you again for your heartfelt recommendation.

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Review of
Camberley Manor
from Angela H (Daughter of Resident) published on 17 September 2025 Submitted via Postal Card • Report

Overall Experience

Mum's care was initially 4 weeks' respite but extended and well administered. Mum is now a permanent resident and more settled. Staff have worked diligently to accommodate her health issues and foibles! Often needing great patience! Mum is a private person but interacts well with other residents and

enjoys lunchtimes, food and other diners! All staff have speedily responded to any concerns we have had, both for mum's care and general wellbeing. Staff are welcoming and responsive to mum's family and friends who visit. The peace of mind the family now have is wonderful! We looked at many homes, but Camberley Manor is certainly one of the best!

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Review of
Camberley Manor
from Barbara S (Respite Resident) published on 7 July 2025 Submitted via Postal Card • Report

Overall Experience

The staff were so kind and helpful, was upset to leave.

Reply from Joanne Anderson Woodley, Community Development Manager at Camberley ManorThank you for taking the time to share your lovely feedback. We were so pleased you enjoyed your respite stay at Camberley Manor, and we were delighted to welcome you back as a guest to our recent birthday celebrations. We are also pleased to know we remain your care home of choice.The feedback we receive helps us greatly in our ongoing efforts to provide the best possible experience to our wonderful residents. We continuously strive for excellence in all we do and offer and are grateful for your feedback.

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Review of
Camberley Manor
from J R (Daughter of Resident) published on 2 June 2025 Submitted via Postal Card • Report

Overall Experience

The care and compassion being given to my mother is wonderful, working with other services is excellent and provides a full and reliable provision.
My sister and I are very happy with Cambeley Manor and the whole team.

Reply from Joanne Anderson Woodley, Community Development Manager at Camberley ManorThank you so much for your lovely feedback. We're delighted to hear that your Mum is receiving the care and compassion she deserves, and that you and your sister feel supported. It means a lot to the whole team at Camberley Manor to know our work is making a difference.

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Review of
Camberley Manor
from Laurel B (Daughter of Resident) published on 20 May 2025 Submitted via Postal Card • Report

Overall Experience

I've always found Camberley Manor to be so welcoming and a wonderful, caring atmosphere. My Mum has received and continues to receive excellent care and her health has improved since she first came here on a respite stay before transitioning to permanent. The staff are amazing and very responsive.

Reply from Joanne Anderson Woodley, Community Development Manager at Camberley ManorThank you so much for your kind words. We're truly happy to hear how well you feel mum is doing and that you've felt welcomed and supported since mum joined us at Camberley Manor. It means a lot to the whole team to know we've made a positive difference in her life and yours.

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Review of
Camberley Manor
from Grace M (Granddaughter of Resident) published on 20 May 2025 Submitted via Postal Card • Report

Overall Experience

When my Grandfather was here, we experienced a good service, friendly faces and kind care. He was well looked after until he passed.

Reply from Joanne Anderson Woodley, Community Development Manager at Camberley ManorThank you for taking the time to share your thoughtful review. We're so glad to hear your grandfather felt well cared for and supported during his time with us. It was a privilege to be part of his journey and to get to know your family. We will share your kind words with the team involved in his care.

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Review of
Camberley Manor
from Olwen M (Sister of Resident) published on 20 May 2025 Submitted via Postal Card • Report

Overall Experience

Camberley Manor is a fantastic care home, so beautiful, clean, and comfortable. The staff are so caring and helpful to residents and their families. All the activities are so lovely to stimulate the residents and make their life here so much fun. We thank you all.

Reply from Joanne Anderson Woodley, Community Development Manager at Camberley ManorThank you for your lovely feedback. We are so pleased to hear that you are happy with the care, environment, and activities provided here at Camberley Manor. Your kind words mean a lot to our team and I will ensure your feedback is shared with all those involved in your sister's care.

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Review of
Camberley Manor
from Andrew H (Son of Resident) published on 20 May 2025 Submitted via Postal Card • Report

Overall Experience

Mum was slow to settle but the staff were patient and kind, and Mum now feels Camberley Manor is home.
The management and carers are all very polite, efficient and kind. The food is excellent and adjusts to Mum's requirements as she can struggle with eating. The whole building is immaculately clean.

Reply from Joanne Anderson Woodley, Community Development Manager at Camberley ManorThank you for your kind and thoughtful review. We're so pleased to hear that your mum has settled in and now feels at home at Camberley Manor. It's heartening to know that our team's patience, care, and attention to her needs - especially around meals - have made a positive difference. Your feedback truly means a lot to us.

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Review of
Camberley Manor
from Roy W (Partner of Resident) published on 20 May 2025 Submitted via Postal Card • Report

Overall Experience

Always very nice and caring people.

Reply from Joanne Anderson Woodley, Community Development Manager at Camberley ManorThank you for your lovely review. We are pleased to hear you have had a positive experience with our caring team. It is a pleasure to support your partner at Camberley Manor.

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Review of
Camberley Manor
from Emily L (Granddaughter of Resident) published on 19 May 2025 Submitted via Postal Card • Report

Overall Experience

Grandad moved in to this lovely place. They can serve all of his needs whilst offering many activities (e.g. music) for him to enjoy! A lovely place for my Grandad.

Reply from Joanne Anderson Woodley, Community Development Manager at Camberley ManorThank you for your kind words. We're so glad your grandad is settling in well and enjoying the activities. It's a pleasure to support him and have him with us here at Camberley Manor. I will ensure your feedback is shared with the wider team.

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