TLC Care Ltd in London | 4 Care Homes

Review of
Carlton Court Care Home
from Carol R (Friend of Resident) published on 18 December 2025 Submitted via Website • Report

Overall Experience

Our dear friend sadly passed away in hospital at the weekend after nearly 8 years as a resident at Carlton Court. In all that time he has had the most amazing care from everyone at the home. All the staff are so very kind and have looked after him so well - he could not have had better care.

Reply from Dinesh Francis, Home Manager at Carlton Court Care HomeDear Carol,

Thank you for taking the time to leave such a heartfelt review.

We are so sorry to hear of your dear friend's passing, and we extend our sincere condolences to you and everyone who knew and loved him. It means a great deal to know that, over nearly eight years at Carlton Court, he felt supported and well cared for, and that you experienced our team as kind and attentive throughout his time with us.

Your words about the care, dignity, and support he received will be shared with all our team. They will be deeply touched to know the difference they made, and it's a privilege to have been able to care for him

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Review of
Candlewood House
from Paul G (Respite Resident) published on 18 December 2025 Submitted via Website • Report

Overall Experience

I was greatly impressed by the level of care support and service here at Candlewood House Care home.
The hygiene, cleanliness was good.
The rooms were comfortable and tidy.
The nurses and carers treated me with dignity and professionalism.
The management were kind and helpful.
The Food was high

quality.
Overall my experience was enjoyable, and I felt truly cared for.

Reply from Nishma, Business Development Manager at Candlewood HouseThank you very much for your kind and thoughtful feedback. We are pleased to hear that you had such a positive experience at Candlewood House. Your comments regarding our hygiene standards, comfortable environment, quality of food, and the dignity and professionalism shown by our nurses, carers, and management mean a great deal to us. It was a pleasure caring for you.

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Review of
Karuna Manor
from S G (Daughter of Resident) published on 16 December 2025 Submitted via Postal Card • Report

Overall Experience

We have experienced amazing service at Karuna Manor. All the management & care staff have been so brilliant with my dad, who is 108 years old. We all visit all the time and never felt unwelcome, even at late evenings. I would definitely want to come and stay here when I need care in the future.
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is so tasty, we have had family dinner at Diwali, KM provided a private family dining facility.

Reply from Payal Chhabra, Home Manager at Karuna ManorThank you so much for your beautiful words. It means a lot to all of us at Karuna Manor. We feel truly honoured to care for your dad. Knowing that you always feel welcome day or evening, means we're doing what we strive for every day.
We're delighted that you enjoyed the food and that Diwali felt special with the private family dining experience. Creating moments like these for our residents and their families is what we strive for.
Your kind thoughts about staying with us in the future touch us deeply. Thank you again for your trust, your appreciation, and for being part of the Karuna Manor family.

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Review of
Candlewood House
from S G (Respite Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

Everybody lovely, am being "killed by kindness". No complaints about anything.
Many thanks to all of you, Simon.

Reply from Nishma, Business Development Manager at Candlewood HouseThank so much for your kind review, it was a pleasure caring for you and seeing the amazing progress made , please visit us soon.

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Review of
Candlewood House
from D R (Grandson of Resident) published on 28 November 2025 Submitted via Postal Card • Report

Overall Experience

This was my first visit to my Grandma as I live in Australia, and the team spent time showing me around. They organised lunch for me and my mother who was also visiting. The team were so nice, smiling and we were introduced to the team. They all greeted me and treat my Grandma with great respect.

Reply from Nishma, Business Development Manager at Candlewood HouseThank you so much for sharing this lovely feedback. It means a great deal to our team. We're delighted to hear that your first visit with your Grandma was a positive and memorable experience.

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Review of
Candlewood House
from Caroline A (Daughter of Resident) published on 27 November 2025 Submitted via Postal Card • Report

Overall Experience

Overall absolutely great, the staff are the best and everyone smiles and are happy.
P.S I want to be here.

Reply from Nishma, Business Development Manager at Candlewood HouseThank you so much for the lovely review! We're so glad you enjoy your visits with us.

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Review of
Karuna Manor
from Behram C (Husband of Resident) published on 27 November 2025 Submitted via Postal Card • Report

Overall Experience

The (resident) wife has been at Karuna Manor for five months and have been very happy with the running of the home and the staff are very helpful in looking after my wife. Most impressive is the cleanliness of the premises and the activities. We who come here to be with the residents are happy that

they are happy and well looked after.

Reply from Payal Chhabra, Home Manager at Karuna ManorThank you so much for your lovely feedback. We're truly glad to hear your wife is happy and well cared for at Karuna Manor. Your appreciation of our team members, cleanliness of the home, and enjoyable activities means a great deal to us. We're grateful for your trust and will continue to do our very best for her and all our residents. Thank you again.

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Review of
Carlton Court Care Home
from Dianne S (Daughter of Resident) published on 12 November 2025 Submitted via Postal Card • Report

Overall Experience

Has to be the nicest care home that we have seen. Mum has been here almost 6 weeks and not once have I made a complaint, found fault or even had a slight clash with anyone, that goes for all levels of staff. They have such dignity, amazing manners, accommodate any queries/enquiries etc. The place is

immaculate, staff are very well presented and so helpful & friendly - def a place I would want to be when it's my turn.

Reply from Dinesh Francis, Home Manager at Carlton Court Care HomeDear Dianne,
Thank you so much for taking the time to share such a thoughtful and uplifting review. We're absolutely delighted to hear that your mum has settled in so well and that you've had such a positive experience with our team.
It truly means a lot to know that you feel confident in the care, respect, and support we provide. Every member of our team takes great pride in ensuring residents feel safe, valued, and at home, so your kind words are greatly appreciated.
We'll be sure to share your feedback with all staff-it will make their day. Thank you once again for your trust and encouragement.

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Review of
Carlton Court Care Home
from Mark P (Son of Resident) published on 12 November 2025 Submitted via Postal Card • Report

Overall Experience

Everyone at Carlton Court Care Home is very kind & show love for my mum. I've been very impressed with the new manager Dinesh who has a very kind manner & makes time with all the residents.

Reply from Dinesh Francis, Home Manager at Carlton Court Care HomeDear Mark,
Thank you so much for your wonderful feedback. We're delighted to hear that you and your mum feel so well supported and cared for at Carlton Court. It means a great deal to our team to know that their kindness and compassion are appreciated.
The entire team are dedicated to creating a warm, welcoming environment where every resident feels valued and cared for.
Thank you again for taking the time to share your experience - your comments truly inspire us to continue delivering the highest standard of care.

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Review of
Kailash Manor Care Home
from Jay J (Son-in-law of Resident) published on 11 November 2025 Submitted via Postal Card • Report

Overall Experience

Great food, service and care. Father enjoys visiting temple daily which is on site. Along with other services, great care facility.

Reply from Manju Bhandari, Home Manager at Kailash Manor Care HomeThank you so much for your kind words. We're delighted to hear that your father-in-law has had such a positive experience with our care and services. Your feedback means a great deal to us, and we're truly grateful to be part of his care journey.

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Review of
Karuna Manor
from Hemant D (Son of Resident) published on 11 November 2025 Submitted via Postal Card • Report

Overall Experience

Mum spent the last year of her life at Karuna Manor. I was very reluctant to send Mum to a care home. However, Mum really flourished at Karuna Manor. The staff and facilities were exceptional. I could not have asked for anything more.

Reply from Ravi Joshi, Business Development Manager at Karuna ManorThank you so much for your heartfelt words. It means a lot to us to know that your mum felt comfortable, cared for, and truly at home during her time at Karuna Manor. Our team takes great pride in providing compassionate, person-centred care, and it's deeply touching to hear that she flourished with us.
Please know that it was our privilege to care for her and to be part of her journey. We send our sincere gratitude and warmest wishes to you and your family.

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Review of
Carlton Court Care Home
from Andrew C (Son of Resident) published on 11 November 2025 Submitted via Postal Card • Report

Overall Experience

My mum loved at Carlton Court Care Home for 5 months until she sadly passed away. She was unwell at arrival and all the staff went out of their way to care for and nurture her which improved the quality of her life. We were comfortable in the knowledge that she was safe and secure and receiving the

best possible care. The home was spotlessly clean, the food varied and nourishing and all the staff were extremely friendly, kind and efficient. My mum's appearance was always very clean. Everone who visited her were very impressed with the home. We would highly recommend this beautiful home.

Reply from Dinesh Francis, Home Manager at Carlton Court Care HomeDear Andrew,
Thank you so much for taking the time to share your heartfelt review. We are truly sorry for your loss and deeply appreciate your kind words about your mum's time with us. It was a privilege to care for her and to get to know your family during her stay.
Our team strives to create a safe, nurturing, and homely environment for every resident, and it means a great deal to know that your mum felt comfortable and well cared for. Your recognition of our staff, cleanliness, and the quality of care is incredibly meaningful to everyone here.

On behalf of all of us at Carlton Court, please accept our sincere condolences and gratitude for your recommendation. We wish you and your family comfort and peace.

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Review of
Karuna Manor
from H K (Brother of Resident) published on 5 November 2025 Submitted via Postal Card • Report

Overall Experience

My sister is resident at Karuna Manor for the past 7+ years. I am the main contact point. Karuna's manager and nursing staff always stay in touch with me, keeping me informed at all times. Quality of care is absolutely amazing. They also have regular entertainment and we get invitations to attend. Well

done Karuna and staff. Thank you for your help.

Reply from Ravi Joshi, Business Development Manager at Karuna ManorThank you so much for your wonderful words and for taking the time to share your experience. We truly appreciate your trust and ongoing support over the past seven years. It's been a privilege to care for your sister and to keep you closely involved in her journey.
Our team takes great pride in providing compassionate, high-quality care and creating a welcoming environment for residents and families alike. We're delighted to hear that you value our communication, entertainment activities, and the dedication of our team.
Thank you again for your kind feedback it means so much to all of us here at Karuna Manor.

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Review of
Karuna Manor
from Vasudev M (Wife of Resident) published on 3 November 2025 Submitted via Postal Card • Report

Overall Experience

Karuna Manor organised a party for the family to celebrate my wife's birthday. We were looked after very well.

Reply from Payal Chhabra, Home Manager at Karuna ManorThank you so much for your lovely feedback. We're delighted that you and your family enjoyed celebrating our lovely residents birthday with us at Karuna Manor. It was a pleasure to host you all and be part of such a special occasion.

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Review of
Kailash Manor Care Home
from R K (Great-Niece of Resident) published on 3 November 2025 Submitted via Website • Report

Overall Experience

Lovely place, lovely staff they are all good people with smiles on their faces. Nice environment with great vibes. Its clean and safe. The food is nice and they have good events for peoples birthdays and celebrations.

Reply from Manju Bhandari, Home Manager at Kailash Manor Care HomeThank you so much for your lovely words! We truly appreciate you taking the time to share your experience with us. It means the world to know that you enjoyed the atmosphere, our team, and the events we host. Your kind feedback inspires us to continue creating a welcoming, joyful, and safe place for everyone. We're delighted to hear that you had such a positive experience

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Review of
Carlton Court Care Home
from Angela F (Friend of Resident) published on 3 November 2025 Submitted via Postal Card • Report

Overall Experience

I found everything 1st class and everything I would want for the care of a loved one. It had a real nice feel to the place and everyone I saw looked contented.

Reply from Dinesh Francis, Home Manager at Carlton Court Care HomeDear Angela,
Thank you so much for taking the time to share your kind words and detailed feedback. We're truly delighted to hear that you found everything first class and that the home had a warm, welcoming feel. It's especially wonderful to know that you felt our residents looked content - that's exactly what we strive for every day.
Your comments about the care, facilities, and overall atmosphere mean a great deal to our whole team. We'll be sure to share your feedback with everyone here - it's always encouraging to know our efforts are making a positive difference.
Thank you again for your thoughtful review and for trusting us with the care of your loved one.

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Review of
Kailash Manor Care Home
from B P (Daughter of Resident) published on 30 October 2025 Submitted via Postal Card • Report

Overall Experience

What can I say!!! The staff of the facility are the most caring individuals I have ever seen. They have so much patience to deal with the residents of the facility. The pujatis in the facility are also truly dedicated and provide service from the bottom of the heart. The facility is very clean and they

create such an inviting atmosphere for the family members visiting the residents.

Reply from Manju Bhandari, Home Manager at Kailash Manor Care HomeThank you for your kind wordsthis means a great deal to our team. We're honored to care for our residents and support their families with love and respect. Our team offers Puja from the heart, and knowing it brings comfort is our greatest reward. We deeply appreciate your trust.

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Review of
Candlewood House
from Mo R (Nephew of Resident) published on 30 October 2025 Submitted via Postal Card • Report

Overall Experience

Absolutely amazing place, with so loving caring management and staff. So clean and always well clean and very well maintained. I love all staff and management here so loving and so polite and friendly so will recommend.

Reply from Nishma, Business Development Manager at Candlewood HouseThank you for your wonderful feedback. We're delighted to hear that you've had such a positive experience with our team. Your kind words mean a lot to us.

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Review of
Karuna Manor
from S S (Daughter of Resident) published on 27 October 2025 Submitted via Postal Card • Report

Overall Experience

Karuna has been a wonderful place for my mother who came here a year ago almost on her death bed but now if you see her she is full of life and enjoys the activities and also the activities and outings. Recently, she attended 2 outings at the leisure centre.

Reply from Payal Chhabra, Home Manager at Karuna ManorThank you so much for your kind words. We're absolutely delighted to see how well your mother is doing - it's been wonderful to see her regain her strength and enjoy life again. She's such a joy to have with us, and we're so pleased she's enjoying the activities and outings, especially the recent outings. Moments like these truly mean a lot to our whole team to see Baa happy.

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Review of
Karuna Manor
from Ramaben C (Daughter of Resident) published on 27 October 2025 Submitted via Postal Card • Report

Overall Experience

My mum is really happy, and the team members are looking well after her. She really loves going to the temple. Food is really outstanding here, like all the other facilities.

Reply from Payal Chhabra, Home Manager at Karuna ManorThank you so much for your lovely message. We're delighted to hear that your mum is happy and enjoying her time with us. It's wonderful that she loves going to the temple - we know how special a cultural and religious visits are important for her. Our team will be so pleased to hear your kind words about the care, the food and facilities we provide that Mum enjoys. It truly means a lot to all of us at Karuna Manor.

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Care Homes Owned by TLC Care Ltd in London

TLC Care Ltd Locations in London (4)

TLC Care Ltd Reviews in London (416)

Carlton Court Care Home

Candlewood House

Karuna Manor

Candlewood House

Candlewood House

Candlewood House

Karuna Manor

Carlton Court Care Home

Carlton Court Care Home

Kailash Manor Care Home

Karuna Manor

Carlton Court Care Home

Karuna Manor

Karuna Manor

Kailash Manor Care Home

Carlton Court Care Home

Kailash Manor Care Home

Candlewood House

Karuna Manor

Karuna Manor

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