Care Homes Owned by TLC Care Ltd in London

The close cooperation by Carlton Court with Hospitals was truly impressive, this over a period of four days when my mother had pneumonia. My mother has been happy with her care throughout and often mentions how gently she is treated. The care team in particular are unfailingly polite and responsive concerning transfer from wheelchair to bed at weekends.

I was very impressed with Carlton Court. My father chose to move into a nursing home when his mobility needs became more than his carer could handle. He was aware that he probably wouldn't be here long. But the staff made his stay as comfortable as possible, always encouraging him to get up and get out his room. They put on a lovely party for his 102nd birthday which was a lovely surprise to me. And it was a fun afternoon. I am very grateful to Carlton Court.

Thank you Carlton Court Care Home.

My father came to Karuna Manor in January 2026 and the experience has been really positive. The care received has been second to none. All the support staff have been very attentive and responsive. They have truly gotten to know my dad and understand his routines and preferences. When my father attended Karuna Manor he was very ill and poorly but the staff managed to nurse him back to health. The activities etam run music sessions, arts and crafts, maths sessions that Dad actually enjoys. Meals are nutritious and they accommodate his requirements. Overall Dad is in a safe, happy, well-cared-for environment.

We found the home clean and the staff friendly, however in my opinion the palleative care given to my mother was not adequate. She was there less than a month and I had to email twice to request that they check on her more often because so was so unwell and frail. They said they would look into it but nothing changed and as a result, mum was left to die alone.

I have come here on a trial stay for 3 weeks but I have decided that I am staying here forever. I like this home very much. I have got the most beautiful 2-bedroom flat on Mill Hill, lovely location and area, you can see the Famous "Good Earth Res". My place is very large, master bedroom, 2nd bedroom. Jishaw, Amet, Sheha, Aheri, Rehene. I have told them that I will stay here. I am going to have to sell flat and come here.

My father was here for a very short time, unfortunately he passed away in hospital soon after he arrived. Staff here have been so welcoming and supportive. I felt his needs where completely met and at such a high standard. Carlton Court is a wonderful place with excellent people.

Candlewood House provides and excellent care all the staff are very friendly making patients and family at ease. The cleanliness of the place is great. A very reliable and friendly place to be.

My wife and I cannot fault the warmth and sincere approach shown by all staff after the admission of my dying father to the home. He was attended to most professionally by all. We were however, somewhat disappointed that it was at least 2 days after his death, that verbal confirmation was provided to us that his body had been transferred to the undertaker. To note that his death did occur over a bank holiday weekend but your internal systems (including attendance of GP) to certify death should accommodate holiday periods.

Our mother moved to Candlewood House after she suffered a stroke in Summer 2025. We were so impressed by the devoted care provided by all the staff at the Candlewood; carers, nurses, kitchen staff, cleaners, office staff and management. Our mother was left with multiple basic care needs. The staff not only gently supported her with her basic needs, they treated her with such kindness and respect, helping her to communicate and participate in all activities. Thank you so much for your love and patience.

Linda was only resident for a short time, but it was clear that the home provided an exceptional service for residents - based upon very friendly, helpful, and competent staff. Who always went the extra mile!

Candlewood House exceeds al of my expectations. My aunt arrived ona bank holiday weekend, but you would never have known that. Staff greeted her warmly with great kindenss and respect. On day one, all staff remembered not only her name but mine. Staff went out of their way to bake a birthday cake for her 90th and sung to her. I feel incredibly fortunate to leave my auntie in the careful, kind and thoughtful care of Candlewood House staff.

Our mum moved to Kailash Manor Care Home shortly after Easter following a hospital stay and a difficult experience at another care home where the standard of care was poor. Naturally, we were very anxious about how she would settle, especially as she has mixed dementia. However, from the moment she arrived, the team at Kailash Manor have been incredibly kind, patient, and supportive. Mum has settled far better than we could have hoped and now feels safe, happy, and secure, which means so much to our family. It has been wonderful to see her joining activities, eating well again, and smiling more. The improvement in her wellbeing has been remarkable. We are especially grateful for the respect shown towards her cultural and spiritual needs, including appropriate meals and support with temple visits. We truly appreciate the dignity, compassion, and exceptional care shown by every member of staff.

The staff that are in the care home they all try to understand the needs of the patients and their families. They give patients families, their freedom e.g tea & coffee etc. Every member of staff they greet the guests with a smile and open arms the relationship between the staff and the guests are amazing. my family & I appreciate everything they they do for my family member. The care homeis very clean and tidy etc. Overall, my review of the care home is fantastic and brilliant. Thank you for everything I would like to thank Ric for his amazing support.

After 5 weeks in hospital I was moved into Carlton Court. The staff were so friendly & welcoming. My room was very good, comfortable & staff made sure I had all I needed for my stay. It was a difficult period in my life. I was here for 3 months & in that time the staff made sure that I had everything I needed. Apart from the pain etc it was like a holiday. In the 3 months I started to feel like my old self & I was very sad to leave & go home to an empty flat. I will never forget my stay & all the help they gave me.

My dad came to Carlton Court for end of life care nearly a year ago. he was very very poorly and the staff looked afte him at Carlton Court so well that he surviced and got back to good health. Tina, Josh and all the nurses and carers were an absolute pleasure to be around, and worked very hard. Carlton Court gets five stars from me for caring, and being a fabulous care/nursing home.

Can't say enough about this lovely care home, the staff are a ray of sunshine, always smiling and caring, willing to talk and explain things. My mum is very happy here and always saying how lovely everyone is, so much so that I'm thinking of putting my name down (a fair few years yet). The food is excellent, and its nice to see they have menus. Mum says its better than a 5 star hotel, and I have to agree. Well done Candlewood House.

I am happy to provide a positive review for this care home. My relation has been here as a resident since July 2025. During this time she has been well cared for, made to feel welcome, safe and secure. She is encouraged to participate in daily activities and hence has developed a close knit circle of friends. Us as a family are happy wtih the level of care she receives staff are helpful and friendly.

Aniter helped my sister with the hardest challenge of getting her into this home. My mother was cared for compassionately with dignity and her faith was very well respected when carers greeted her and cared for her. The management team are focused and present to ensure their mission is carried out in a positive, caring environment for staff, residents, and their families. Bhavna was exceptional in helping our family through the difficult last days and always upbeat and approachable. Nurses Shobi, Margaret and Mithuna delivered amazing care and empathy. Ritu treated my mom like her mother which was very comforting.

PS please can I nominate Mariella as 'staff member of the month' ?