TLC Care Ltd in London | 4 Care Homes

Review of
Kailash Manor Care Home
from J S (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

All the staff looked after our father really well. Nurses were amazing, highlighted any medical issues promptly. Carer staff all excellent, looking after caring like their own. Food has been improved but has had bad days. Sugar has improved the menu. Hope The management don't keep changing as the home

needs stability to keep on improving more. Thank you.

Reply from Manju Bhandari, Home Manager at Kailash Manor Care HomeThank you for taking the time to share your kind feedback. We truly appreciate your lovely comments about our nursing and care teams and are pleased to know your father was well cared for.
Thank you also for your feedback on the food. We're glad you've noticed improvements and will continue working to maintain consistency and quality.

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Review of
Candlewood House
from Adele Z (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

1st class more than 5 star.
My mother was born in 1923 so she doesn't use the activities.

Reply from Nishma, Business Development Manager at Candlewood HouseThank you so much for taking the time to review us. Its a pleasure caring for mum.

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Review of
Kailash Manor Care Home
from Jyoti D (Respite Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

I have already shared my review of my stay @ the Kailash Manor Care Home which grew on me to regard it as my own home now.
My stay covered a period from 17/10/25 to 10/12/25
Never in my life did I expect to be looked/cared & loved by not one, but whoever I related to @ the Care Home.
Each one of

them now, is now, part of my family.
Kailash Manor Care Home has a treasure that surpasses money and that is, the carers & the Management. Together, they have created a Loving Home .

Reply from Manju Bhandari, Home Manager at Kailash Manor Care HomeYour beautiful review has touched us deeply. We are honoured that Kailash Manor became a place of comfort and belonging for you. Your recognition of our carers and management means more than words can say. Being part of your journey has been a privilege, and you will forever be part of our family.

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Review of
Kailash Manor Care Home
from N V (Respite Resident) published on 21 January 2026 Submitted via Postal Card • Report

Overall Experience

1) My stay at the care home was very quickly arranged.
2) There was temple and they had exercise classes.
3) Excellent staff.
4) Good vegetarian food.

Reply from Manju Bhandari, Home Manager at Kailash Manor Care HomeThank you for your feedback. Were glad to hear that our admission process was quick. During your stay at Kailash Manor, were pleased you enjoyed the temple, exercise classes, and our vegetarian food. Its wonderful to hear your kind words about our staff, and we truly appreciate you sharing your experience with us.

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Review of
Kailash Manor Care Home
from S G (Son of Resident) published on 21 January 2026 Submitted via Postal Card • Report

Overall Experience

Love the vegetarian food concept. The decor is elegant and so clean. Lots of staff and attention and care. Good activities and religious ones are perfect. Very happy we found a place for my dad. I have peace of mind living in the USA.

Reply from Manju Bhandari, Home Manager at Kailash Manor Care HomeThank you for your wonderful feedback. Were so pleased that our vegetarian cuisine, elegant and clean surroundings, meaningful activities, and religious offerings have met your expectations. Knowing that your father is well cared for and that you feel reassured while living in the USA gives us great confidence in the care we provide.

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Review of
Kailash Manor Care Home
from N G (Daughter of Resident) published on 21 January 2026 Submitted via Postal Card • Report

Overall Experience

The care home and staff are great, caring. It is more than 5 star. I highly recommend it. My mum moved here Mon 03/11/25, she is improving slowly. My mum is looked after great and I am happy with all. x

Reply from Manju Bhandari, Home Manager at Kailash Manor Care HomeThank you for your lovely review. We're pleased to hear your mum received good care at Kailash, and it's great to hear she is continuing to improve at home after being discharged. Your kind words mean a great deal to our team.

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Review of
Candlewood House
from Lorraine D (Daughter of Resident) published on 15 January 2026 Submitted via Website • Report

Overall Experience

The level of care my lovely Dad received was absolutely wonderful. All the staff we're very caring and empathetic to him , nothing was too much trouble .The staff went above their duties to make my Dad comfortable even giving him a fleecy blanket because he liked to be snug in bed . They made myself,

sister and my Mum very welcome and listened to us when it came to caring for my lovely Dad .
The home was spotlessly clean ,the rooms were beautiful and airy with enough space for us to sit with my Lovely Dad .The food was delicious and varied everyday .
There are activities everyday which you can decide if you join in or not .
I wish my lovely Dad could of been in their care sooner and for longer .
Thank you all at Candlewood for looking after my lovely Dad .

Reply from Jeya Keerthi, Home Manager at Candlewood HouseThank you so much for your kind words. Your feedback means a great deal to our team and our thoughts remain with you and your family.

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Review of
Carlton Court Care Home
from Luz A (Sister-in-law of Resident) published on 15 January 2026 Submitted via Postal Card • Report

Overall Experience

All staff go beyond expectations. Very friendly and easy to talk to. Always willing to help residents and family. They really make you feel like family.

Reply from Bridgitte Magno, Business Development Manager at Carlton Court Care HomeThank you for your lovely feedback. We're so pleased you felt welcomed, supported, and part of the Carlton Court family. Our team will be delighted to hear your kind words - they truly reflect the care and dedication they bring every day.

Warm regards,
Bridgitte

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Review of
Carlton Court Care Home
from Ulises D (Brother-in-law of Resident) published on 14 January 2026 Submitted via Postal Card • Report

Overall Experience

All staff always go above and beyond giving care to residents. The staff were very understanding of the needs of the needs of residents living with dementia. Staff also make relatives of residents very welcome and were always happy to discuss health issues and concerns openly and in a timely fashion.

Reply from Dinesh Francis, Home Manager at Carlton Court Care HomeDear Ulises,
Thank you very much for taking the time to share your feedback. We are truly grateful for your kind words and for recognising the dedication of our staff team.
It is wonderful to hear that you felt our team consistently went above and beyond in providing care, particularly in supporting residents living with dementia. Ensuring compassionate, person-centred care is a priority for us, so your comments are greatly appreciated.
We are also pleased to know that you felt welcomed as a family member and that communication around health matters was open, timely, and supportive. Building strong relationships with relatives is extremely important to us, and your feedback reassures us that we are achieving this.
Your review has been shared with the team, who will be encouraged by your positive comments. Thank you again for your trust and support.

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Review of
Carlton Court Care Home
from E G (Daughter of Resident) published on 14 January 2026 Submitted via Postal Card • Report

Overall Experience

My dad has only been here for a short time, and overall it has been a lovely experience, staff are all so lovely and friendly. Even the patients.
Lovely friendly welcome when you walk in. Nothing too much for the staff to do.

Reply from Dinesh Francis, Home Manager at Carlton Court Care HomeThank you so much for taking the time to share your lovely feedback. We are delighted to hear that your dad's experience with us has been such a positive one and that you have felt welcomed from the moment you walk through our doors.
Your kind words about our staff and the friendly atmosphere mean a great deal to us. We always strive to ensure everyone feels valued, respected, and supported, so it's wonderful to know this has been reflected in your experience. We're especially pleased to hear that your dad has been treated with dignity and that all aspects of his care have met your expectations.
Your comments have been shared with the whole team, who will be truly encouraged by your appreciation. Thank you again for your trust and for choosing our service for your dad's care.

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Review of
Karuna Manor
from Subhash B (Wife of Resident) published on 13 January 2026 Submitted via Postal Card • Report

Overall Experience

Nearly after waiting 20 years I found this home for my husband's respite. Since 2007 I wanted this place for my husband. I had a wonderful holiday after 10 years and this was done by Karuna Manor's help. My husband, who is a dementia patient, does not want to go home. I keep saying that I have chosen

the best place for him. I am also grateful that they extended his stay 3 more days to recover me from my holiday. Below my crosses explain how happy and thankful of whole staff I am. Even I had wonderful our 60th wedding anniversary cake baked in home.

Reply from Payal Chhabra, Home Manager at Karuna ManorThank you so much for sharing your beautiful and heartfelt message. We are truly honoured that, after such a long journey, you found Karuna Manor to be the right place for your husband's respite care.

It means a great deal to us to know that your husband felt comfortable and happy here, and that you were able to enjoy a well-deserved holiday after so many years. We are especially pleased we could extend his stay to give you extra time to rest and recover.

Celebrating your 60th wedding anniversary with us was a privilege, and we are delighted the cake and the occasion brought you joy. Your kind words and appreciation mean so much to our entire team, and they inspire us to continue providing compassionate care every day.

Warmest wishes to you and your husband for the New year.

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Review of
Carlton Court Care Home
from Jim W (Son-in-law of Resident) published on 13 January 2026 Submitted via Postal Card • Report

Overall Experience

Overall experience has been excellent from the admin to the care and attention give to Derek. The two Bridgittes made the admission process very smooth and the staff have treated Derek with care and dignity. The building and facilities are outstanding. We are lucky to have found Carlton Court Care Home.

Reply from Bridgitte Magno, Business Development Manager at Carlton Court Care HomeThank you so much for your wonderful feedback. We're delighted to hear that Derek's admission was smooth and that he has been treated with the care and dignity he deserves. It's especially lovely to know that Bridgett and Bridgitte helped make the process a positive experience for you.
We truly appreciate your kind words about our home and facilities, and we're grateful you chose Carlton Court to care for Derek.
Warm regards,
Bridgitte (Bridgitte No. 2)

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Review of
Kailash Manor Care Home
from Minakshi M (Relative of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

We Jyoti's family would ike to express our heartfelt appreciation to Sagar and the team at Kailash Manor for the beautifully arranged high-tea service provided during our visit.
Jyotididi had been staying at the care home for several months while recovering from illness, and this gathering took place

this Sunday just before her departure for Uganda. The team went above and beyond and ensured the occasion was meaningful and thoughtfully planned.
The service was efficient and warm, with great attention to detail. The spread reflected true professionalism, enhanced by personal touches that honoured Jyotididi's love for flowers, her special drinks, and the welcoming atmosphere created for her family.
Sagar and his team showed genuine compassion and dedication, making the afternoon memorable and comforting. Kailash Manor truly reflects compassionate care and thoughtful hospitality.
With gratitude and appreciation,
Highly recommended

Reply from Manju Bhandari, Home Manager at Kailash Manor Care HomeThank you, Minakshi, for your kind and thoughtful feedback. It was our privilege to care for Jyotididi and to host such a meaningful gathering before her departure.
Your appreciation will be shared with Sagar and the team, who will be truly encouraged by your words. We are delighted that the afternoon was special and comforting for your family

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Review of
Kailash Manor Care Home
from Kaveen H (Friend of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

An absolutely outstanding home with fantastic staff, especially Bhavna, she is a superstar and wish every care home had a 'Bhavna'!. It is extremely ckea4, hygienic and smells wonderful.
Well done Kailash Manor

Reply from Manju Bhandari, Home Manager at Kailash Manor Care HomeHi Kaveen, We are delighted to hear your positive feedback about Kailash Manor and our team. Bhavna will be especially pleased to receive your recognition. We take great pride in maintaining a clean, hygienic, and welcoming environment, and your comments are truly appreciated.
Thank you for taking the time to share your experience.

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Review of
Carlton Court Care Home
from Melanie W (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

I felt a huge weight lift off my shoulders when I found Carlton Court Court Care Home for my mother on her end of life journey. I could no longer provide for her needs at home & was deeply worried about moving her.The good energy & nurturing feeling that permeated the atmosphere was tangible from my

first visit, the staff as well as the clean fresh spaces & thoughtful facilities offered by the home.
I felt supported as well as the care offered to my mum when she is so vulnerable.I knew instantly it was a place I could trust with her needs. Much gratitude

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Review of
Candlewood House
from S D (Daughter of Resident) published on 30 December 2025 Submitted via Website • Report

Overall Experience

My dear Dad was only here for a short time, but WOW this place feels like a 5* luxurious hotel. The management team and all the staff were very friendly and extremely helpful. From the lobby to the rooms, lounge areas, dining and outside garden is spotlessly clean. The nursing staff were fantastic

who cared for my Dad day and night. The menu was varied and of high standard food. There is a lovely seating area where visitors can make their own refreshments and have a snack. The weekly activities which take place here are varied, they have a book club, cinema, bingo, live singers and much much more, they also have monthly events and whilst we were there they had a lovely jazz singer one lunchtime. This place blew me away, when you think of a care home, this exceeded all my expectations as you want the best of the best for your parents. They made my Dad very comfortable and made us feel welcomed and I would like to thank the Candlewood team for everything they done for us.

Reply from Nishma, Business Development Manager at Candlewood HouseThank you for taking the time to share such a thoughtful and heartfelt review. We are touched by your kind words and are pleased to hear that your father was made comfortable and well cared for during his time with us. Your comments about our nursing care, environment, activities, and dining will be shared with the whole team. It was a pleasure to have your family with us, even for a short while.
Thank you again for your trust and for recommending Candlewood. We wish you and your family all the very best.

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Review of
Carlton Court Care Home
from Carol R (Friend of Resident) published on 18 December 2025 Submitted via Website • Report

Overall Experience

Our dear friend sadly passed away in hospital at the weekend after nearly 8 years as a resident at Carlton Court. In all that time he has had the most amazing care from everyone at the home. All the staff are so very kind and have looked after him so well - he could not have had better care.

Reply from Dinesh Francis, Home Manager at Carlton Court Care HomeDear Carol,

Thank you for taking the time to leave such a heartfelt review.

We are so sorry to hear of your dear friend's passing, and we extend our sincere condolences to you and everyone who knew and loved him. It means a great deal to know that, over nearly eight years at Carlton Court, he felt supported and well cared for, and that you experienced our team as kind and attentive throughout his time with us.

Your words about the care, dignity, and support he received will be shared with all our team. They will be deeply touched to know the difference they made, and it's a privilege to have been able to care for him

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Review of
Candlewood House
from Paul G (Respite Resident) published on 18 December 2025 Submitted via Website • Report

Overall Experience

I was greatly impressed by the level of care support and service here at Candlewood House Care home.
The hygiene, cleanliness was good.
The rooms were comfortable and tidy.
The nurses and carers treated me with dignity and professionalism.
The management were kind and helpful.
The Food was high

quality.
Overall my experience was enjoyable, and I felt truly cared for.

Reply from Nishma, Business Development Manager at Candlewood HouseThank you very much for your kind and thoughtful feedback. We are pleased to hear that you had such a positive experience at Candlewood House. Your comments regarding our hygiene standards, comfortable environment, quality of food, and the dignity and professionalism shown by our nurses, carers, and management mean a great deal to us. It was a pleasure caring for you.

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Review of
Karuna Manor
from S G (Daughter of Resident) published on 16 December 2025 Submitted via Postal Card • Report

Overall Experience

We have experienced amazing service at Karuna Manor. All the management & care staff have been so brilliant with my dad, who is 108 years old. We all visit all the time and never felt unwelcome, even at late evenings. I would definitely want to come and stay here when I need care in the future.
Food

is so tasty, we have had family dinner at Diwali, KM provided a private family dining facility.

Reply from Payal Chhabra, Home Manager at Karuna ManorThank you so much for your beautiful words. It means a lot to all of us at Karuna Manor. We feel truly honoured to care for your dad. Knowing that you always feel welcome day or evening, means we're doing what we strive for every day.
We're delighted that you enjoyed the food and that Diwali felt special with the private family dining experience. Creating moments like these for our residents and their families is what we strive for.
Your kind thoughts about staying with us in the future touch us deeply. Thank you again for your trust, your appreciation, and for being part of the Karuna Manor family.

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Review of
Candlewood House
from S G (Respite Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

Everybody lovely, am being "killed by kindness". No complaints about anything.
Many thanks to all of you, Simon.

Reply from Nishma, Business Development Manager at Candlewood HouseThank so much for your kind review, it was a pleasure caring for you and seeing the amazing progress made , please visit us soon.

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Care Homes Owned by TLC Care Ltd in London

TLC Care Ltd Locations in London (4)

TLC Care Ltd Reviews in London (432)

Kailash Manor Care Home

Candlewood House

Kailash Manor Care Home

Kailash Manor Care Home

Kailash Manor Care Home

Kailash Manor Care Home

Candlewood House

Carlton Court Care Home

Carlton Court Care Home

Carlton Court Care Home

Karuna Manor

Carlton Court Care Home

Kailash Manor Care Home

Kailash Manor Care Home

Carlton Court Care Home

Candlewood House

Carlton Court Care Home

Candlewood House

Karuna Manor

Candlewood House

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