Care Homes Owned by TLC Care Ltd in Cambridgeshire

Reply from Shelly Prakash, Home Manager at Cambridge Manor Care HomeDear Jacqueline, Thank you so much for your lovely feedback! We are thrilled to hear that you and your dad enjoyed your time together and that the bruschetta with avocado was to your liking. It's wonderful to know that we could provide a meal that suited your dietary needs while allowing you to share a special moment with your dad.
We will certainly pass on your kind words to the kitchen team, as they work hard to create delicious and accommodating options for all our residents and their families. Your appreciation means a lot to us!

Reply from Aga Clark, Business Development Manager at Cherry Hinton Care HomeThank you so much for taking the time to share your feedback. We are delighted to hear that your mum's move to Cherry Hinton Care Home has been smooth and that you and your family have felt supported throughout the transition.
It's wonderful to know that our team was able to provide helpful guidance, liaise with the social worker and previous care home, and make your mum's relocation as stress-free as possible. We are especially glad that she enjoyed her birthday celebration and is settling well into her room.
Your kind words mean a lot to the team, and we will be sure to pass on your thanks to everyone involved. We look forward to continuing to support your mum and your family in the future.

Reply from Aga Clark, Business Development Manager at Cherry Hinton Care HomeThank you so much for your wonderful feedback. It was an absolute honour for our team to help your mother celebrate such a remarkable milestone. We're delighted to hear that you and your family enjoyed the day and that the atmosphere, catering, and setting all helped make it special.
Our team will be thrilled to know their enthusiasm and care meant so much to you. Creating a warm, supportive environment for our residents and their families is at the heart of what we do, and your kind words mean a great deal to everyone here at Cherry Hinton Care Home.
Thank you again for your heartfelt recommendation - it truly is appreciated.

Reply from Shelly Prakash, Home Manager at Cambridge Manor Care HomeThank you so much for taking the time to share your wonderful feedback about your experience at Cambridge Manor Care Home. We are thrilled to hear that you and your family are happy with the decision to move your mother to our care home.
We take great pride in providing a supportive and nurturing environment for our residents, and it is heartening to know that you found our facilities, activities, and dining options to be superb. We believe that every detail, from our beautiful garden to the complimentary bistro, contributes to making our residents' experiences enjoyable and stress-free.
Most importantly, we are delighted to hear that our staff's compassionate and competent care has made such a positive impact on your family. Our team is dedicated to ensuring that every resident feels safe, valued, and well cared for.
Your recommendation means a great deal to us, and we truly appreciate your kind words.

Reply from Silviu Popescu, BDM at Cambridge Manor Care HomeThank you so much for your lovely feedback. We're delighted to hear that your mum is happy at Cambridge Manor, and it was our pleasure to celebrate her birthday with her. We'll make sure to pass on your thanks to the team.

Reply from Silviu Popescu, BDM at Cambridge Manor Care HomeIt was a privilege to look after Professor Ronald , and we are honoured that you trusted us with his care.
Your special mentions will be passed on to Jincy, Maria, John, Joseph and Crystal - they will be truly touched to know they made such a difference. We are also grateful on behalf of all the staff, many of whom work quietly behind the scenes but care just as deeply.

Reply from Aga Clark, Business Development Manager at Cherry Hinton Care HomeThank you so much for your heartfelt feedback. It means a great deal to our whole team. From the moment we welcomed your father into Cherry Hinton Care Home, it was our privilege to care for him and to support you and your mum throughout his time with us.
We are truly glad to hear that our efforts-from personalised meals to daily activities, comfort, and emotional support-helped make a difficult time a little easier for your family. Your kind words remind us why we do what we do.
Thank you again for taking the time to share your experience. We send our warmest wishes to you and your family.

Reply from Aga Clark, Business Development Manager at Cherry Hinton Care HomeThank you so much for your kind words. We're delighted to hear that your parents are happy and well cared for at Cherry Hinton Care Home. Our team takes great pride in providing a supportive, respectful, and cheerful environment for all our residents. It means a lot to know that their efforts are appreciated.

Reply from Shelly Prakash, Home Manager at Cambridge Manor Care HomeThank you so much for sharing your experience regarding your parents' stay at Cambridge Manor. I'm delighted to hear that the staff made them feel welcome and comfortable during their time there, especially given their initial anxieties.
It's wonderful to know that they were able to enjoy meals together and participate in various activities, as well as appreciate the cleanliness of the rooms and the quality of the food. Excellent communication is so important in care settings, and I'm glad to hear that the staff excelled in this area. Your recommendation means a lot, and I truly appreciate you taking the time to provide such positive feedback.

Reply from Aga Clark, Business Development Manager at Cherry Hinton Care HomeThank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that your mum is happy and well cared for at Cherry Hinton Care Home, and that our team's friendliness and prompt communication help you feel reassured.
We appreciate your feedback regarding your mum's clothing - we understand how important this is and will look into it to ensure her items are clearly labelled and easily located.
It's lovely to know you value the varied activities, even if your mum prefers to pick and choose what she joins in with! Thank you again for your thoughtful review and for your continued trust in our care.