Cambridge Manor Care Home

33 Milton Road, Cambridge CB4 1UZ

Cambridge Manor Care Home, Cambridge, Cambridgeshire
Cambridge Manor Care Home, Cambridge, Cambridgeshire
Cambridge Manor Care Home, Cambridge, Cambridgeshire

Cambridge Manor concentrate on delivering the most exceptional nursing care and support that really makes a difference.

Some residents simply need help from day to day, whilst others need more assistance and at the heart of it all, is the quality, skilled team of carers and nurses.

It specialises in nursing care and care for people living with memory loss. With individual care creating a feeling of being at home, they focus on maintaining lifestyle choices to help residents enjoy fulfilling and stimulating lives with care and support to retain choices, personal preferences and independence.

Situated in an ideal position on the outskirts of the city centre, everything’s close by for residents – and family and friends, too.

Staff welcome visitors to experience just what makes Cambridge Manor the place to choose for care.

Group: T L C Care Ltd

Person in charge: Julie Prevett (Manager)

Local Authority / Social Services: Cambridgeshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 88 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 88

Rooms with ensuite WC: 88

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors welcome at any time.

Parking:

11 spaces for visitors parking on-site and additional parking is available adjacent to the site if required.

Latest Care Quality Commission* Report on Cambridge Manor Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 22 Jun 2017

We offer bespoke care which is tailored to an individuals needs from Residential to end of life nursing care, and specialist Dementia Nursing Care. We can help you understand the financial options, concerns and requirements which planning for care in later life involves.

Reviews

9.3 Cambridge Manor Care Home has a Review Score of 9.3 (9.292)

The Review Score of 9.3 (maximum of 10) for Cambridge Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Cambridge Manor Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.61 for Cambridge Manor Care Home is calculated as follows: ( (164 Excellents x 5) + (73 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 249 Ratings = 4.61

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.682 Points relating to the number of positive Reviews for Cambridge Manor Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17.6 positive Reviews (88 registered maximum number of service users ÷ 5). 12 Reviews ÷ 17.6 Target = 0.682

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cambridge Manor Care Home?

  • Extremely LIKELY
    19
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cambridge Manor Care Home

  • Daughter of Resident/Service User
    6
  • Resident / Service User
    4
  • Son of Resident/Service User
    4
  • Friend of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • more

Very good.

How likely would you be to recommend Cambridge Manor Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Julie Prevett, Home Manager at Cambridge Manor Care Home responded to this review on 03 May 2017:

It's a pleasure to have Derek staying with us.

Now that mum has settled in at Cambridge Manor Care Home she is starting to see it as her home.

The staff are always pleasant and friendly and the care mum receives is of a high standard.

There are lots of 'common areas' and a nice garden as well.

How likely would you be to recommend Cambridge Manor Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Julie Prevett, Home Manager at Cambridge Manor Care Home responded to this review on 24 Apr 2017:

Andy's mother has settled well and we value his regular input into his mother's care needs.

Cambridge Manor is a nice place but since I arrived, it has changed. It is beginning to feel a lot more like a hotel than a care home. I don't like to hear that the kitchen and dining room are a priority, I thought the residents were more important.
The staff here are wonderful from the; carers, nurses, activities, cooks and maintenance man. They all do such a good job and nothing is too much, I am very lucky there are 2 people here I can go to if I am feeling down and they will take the time to talk to me, which for me is good. The activities are enjoyable and the new activities lady is bringing new activities so that there is a bigger range.

How likely would you be to recommend Cambridge Manor Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mostly fine, the food and activities can be repetitive.

How likely would you be to recommend Cambridge Manor Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Julie Prevett, Home Manager at Cambridge Manor Care Home responded to this review on 31 Mar 2017:

We value Andrew's comments.

I can not find the words. Over the years my wife was looked after by the good carers. My wife was my soulmate all our married life.

How likely would you be to recommend Cambridge Manor Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Julie Prevett, Home Manager at Cambridge Manor Care Home responded to this review on 30 Mar 2017:

It's a delight to still have D S visiting the Home even after the sad passing of his dear wife. His kind words will be passed on to the staff who so lovingly cared for Mrs S during her stay.

I have nothing but praise for the care and support we have received for my father.
The staff are always kind and helpful and the cleanliness of the home is exceptional.
My father's needs are met and we as a family are very confident that he is cared for 24/7.

How likely would you be to recommend Cambridge Manor Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Julie Prevett, Home Manager at Cambridge Manor Care Home responded to this review on 29 Mar 2017:

It's always reassuring for the staff to get such positive feedback. Thank you.

Cambridge Manor is an excellent care home. The home itself is bright and beautifully decorated with many facilities for clients and relatives. The staff are exceptional ranging from the home manager to all the cleaning ladies. I have the utmost respect and admiration for all of them. Every member of staff is welcoming and supportive. My husband is settled in the home and I am totally confident that he is safe in their hands. I have been visiting the home for five years and throughout that time I have witnessed care and dedication daily to the residents.

How likely would you be to recommend Cambridge Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Julie Prevett, Home Manager at Cambridge Manor Care Home responded to this review on 21 Mar 2017:

It's a pleasure to have your husband with us here at Cambridge Manor.

The staff are welcoming at reception. Nursing staff on top floor look after my friend very well. She is bed bound with severe dementia so is unable to use facilities and activities. All staff treat her with respect and kindness.

How likely would you be to recommend Cambridge Manor Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Lovely caring staff, providing a wonderful service in a clean and well-run care home.

How likely would you be to recommend Cambridge Manor Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Julie Prevett, Home Manager at Cambridge Manor Care Home responded to this review on 17 Mar 2017:

A delightful review.

Dad has been well looked after since he arrived in November. Staff have been willing to listen to any concerns and resolve them through. When Dad has been unwell, they were quick to involve the Doctor. Dad moved down from the dementia unit to the ground floor and this was well-managed. On one occasion, I phoned through to reception and asked for a message to be passed to Dad saying I couldn't see him that day and it was not given to him. This caused him some distress and I was upset. There have also been occasions when his bed has not been made. However, overall I am very pleased with his care that he receives.

How likely would you be to recommend Cambridge Manor Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My experience with Cambridge Manor is a positive one. My 93-year-old mother is well looked after and loved by the staff. I visit every day and am able to liaise easily with the staff regarding my mother's care. Her room is bright, warm and near the nurse station and she feels very safe although she can be confused at times. There is also a great deal of variety in activities and my mother especially likes the music and the garden is super.

How likely would you be to recommend Cambridge Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Julie Prevett, Home Manager at Cambridge Manor Care Home responded to this review on 14 Mar 2017:

Annie's mother is a delight to have with us.

What a wonderful first experience of going to a care home. The staff are all wonderful helpful and professional. Home manager lovely and made us feel relaxed and secure on arrival. Full compliment of support staff a services manager who look after nothing to much trouble for him. Entertainments team are great and wonderful carers and nurses giving wonderful care. Currently having full refurbishment with furniture I would love at my home.

How likely would you be to recommend Cambridge Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Cant recommend this care home enough. From the moment I came to view I was made to feel welcome by professional caring staff, from the home manager, hotels manager, activities ladies and care staff. This excellent service continued throughout time here and would recommend these guys and the home to anyone.

How likely would you be to recommend Cambridge Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum had always said she would never leave her home but one day she said she thought she might like to look. I dropped in unannounced, they showed us a typical room and then introduced me to the manager. A 'quick visit' turned into a long interview about mums needs. We took mum to have a look and she was thrilled and excited at the prospect of moving in! She kept enquiring when she was going to be able to go in. Since moving in, mums care has been first rate, nothing is too much trouble. I have had regular phone calls regarding mums health. She is so much happier and has settled in so well. Shortly after moving in, I was phoned as mum deteriorated rapidly overnight. When I arrived the staff were totally professional. Once mum was discharged from hospital, the staff have been so thorough in keeping a close eye on her health and well being. The staff are friendly, happy and always available to talk to us. I wouldn't have my mother live anywhere else now, she really is so happy to be at Cambridge Manor.

How likely would you be to recommend Cambridge Manor Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Julie Prevett, Home Manager at Cambridge Manor Care Home responded to this review on 25 May 2016:

It is a pleasure to have Gordon's mum staying with us. Her family are extremely supportive of the Home and visit on a regular basis.

We were welcomed and helped to settle in on the 7th of February 2014 by the senior nurse.
The care home look after my dad with dignity and compassion because his mobility is not good.
The care home I feel will help him lead as good a life as possible.
The time taken to see him when his buzzer is rung, could be better, but then nurses have others to care for as well.
Allowances therefore need to be made in these situations.

How likely would you be to recommend Cambridge Manor Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Julie Prevett, Home Manager at Cambridge Manor Care Home responded to this review on 17 Mar 2016:

I can only thank Mr Bevis for this feedback and assure him that it will be shared with all the members of staff involved with the responsibility of planning and delivering his father's care.

Excellent.

How likely would you be to recommend Cambridge Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Superb carers, great rooms, lovely food. Thoroughly recommended.

How likely would you be to recommend Cambridge Manor Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very friendly, helpful, professional staff, manager, kitchen staff, carers, nurses, auxiliary staff. All this makes for a smooth running of this large care home. Activities and entertainment good. There is a good ambiance as you enter. The care managers and reception staff are very welcoming.

How likely would you be to recommend Cambridge Manor Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have been visiting my best friend at this home for 7 months now and cant recommend it highly enough. All the staff without fail are always pleasant and helpful and also look smart, something I find lacking whilst visiting another friend locally in a different home. The home is clean welcoming and my good friend only ever has nice things to say about it and everyone here. Hopefully I will never need the services of a care home but if I do I would be happy to come here.

How likely would you be to recommend Cambridge Manor Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I visit every 3 months for a week and one of my brother visits weekly. We all feel, together with my mother (who is in the home) very positive about the home. My mother is appreciative of the help she has. My mother says: she feels she has appropriate attention and the atmosphere is always positive and kind. If she asks for something it is listened to. She feels she'd like to see the GP more often as at the moment she is not feeling well (she did see the GP a few days ago however). Friends/family can come in anytime and are always accommodated well by the staff who are always polite. I always find that the staff say "yes" to any requests I make. I feel very secure with my mother being here. I have confidence.

How likely would you be to recommend Cambridge Manor Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We had to find a care home at very short notice when the hospital discharged dad just before Christmas. We are delighted with the welcome we were all given and by the care given since then. All the staff we have met are professional, friendly and very supportive. The building is very clean and welcoming. The food choices are amazing. Everything about the home is exactly what we would have wished and we are so grateful to have found such an amazing place in very difficult circumstances.

How likely would you be to recommend Cambridge Manor Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Julie Prevett, Home Manager at Cambridge Manor Care Home responded to this review on 12 Jan 2016:

What a wonderful review.
We do strive to provide the highest of standards in all areas of the Home.
It is refreshing and extremely satisfying that we can be of such grateful help and support during a difficult and stressful period in a families life experience.

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There are currently no awards/recognitions posted yet for Cambridge Manor Care Home

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Care Home Idol 2016

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