Cambridge Manor Care Home

33 Milton Road, Cambridge CB4 1UZ
Review Us
9.9 198 Reviews
  • Cambridge Manor Care Home, Cambridge
Cambridge Manor provides high-quality residential, nursing and dementia care in a modern, purpose-built home near the centre of Cambridge. The experienced and compassionate team makes a meaningful difference to the lives of residents and their families.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

Each resident receives personalised care reflecting individual needs, preferences and routines. The care team, including carers, nurses, hospitality staff and wellbeing coordinators, works together to promote dignity, independence and choice, encouraging a fulfilling and stimulating lifestyle. For those living with memory loss, tailored dementia care supports comfort, confidence and wellbeing.

The home is thoughtfully designed with stylish interiors, en-suite bedrooms and spacious communal areas. Residents and visitors enjoy the welcoming bistro, landscaped gardens and peaceful outdoor spaces, carefully maintained for year-round use.

Located close to the city centre, Cambridge Manor offers excellent access to local amenities and connections with the wider community. Visits from local groups and organisations are welcomed to foster engagement and inclusion.

Whether for short-term respite or long-term care, Cambridge Manor provides a vibrant and homely setting where care evolves with changing needs. Visitors are invited to experience the warm and supportive atmosphere that makes Cambridge Manor a special place to live.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 89 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £1800
  • Self-Funded Residential Dementia Care: £1750 – £1800
  • Self-Funded Nursing Care: £1800 – £1850
  • Self-Funded Nursing Dementia Care: £1800 – £1850
  • RESPITE Self-Funded Residential Care: £2040 – £2160
  • RESPITE Self-Funded Residential Dementia Care: £2100 – £2160
  • RESPITE Self-Funded Nursing Care: £2160 – £2220
  • RESPITE Self-Funded Nursing Dementia Care: £2160 – £2220

These prices are only a guideline, please contact Cambridge Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Shelly Prakash (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 3

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (88)

Visiting

  • Visitors welcome at any time.

Parking

  • Visitors parking on-site and additional parking is available adjacent to the site if required.

Cambridge Manor Care Home Reviews (198)

9.9

Cambridge Manor Care Home has a Review Score of 9.9 (9.850) out of 10, based on 77 reviews in the last 2 years.
Over all time Cambridge Manor Care Home has 198 reviews.

Overall Experience
  • 174
  • 20
  • 0
  • 2
  • 2
Date Published
  • 198
  • 11
  • 38
  • 77
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Reviewer Connection to Cambridge Manor Care Home
  • 52
  • 30
  • 30
  • 25
  • 12
  • 8
  • 8
  • 7
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 198, showing 61-80
Review from Y W (Friend of Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend said she likes Cambridge Manor Care Home very much. When I came here, I found the staff were very friendly, the rooms were comfortable and clean, the food was delicious and the location of Manor Care Home was very convenient. We like Manor Care Home.
Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you for your feedback; it is so lovely to hear that your friend is comfortable and happy.

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Review from J T (Friend of Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a really homely atmosphere as a care home. The staff are warm and caring. They are putting the residents here first. Think that's for the residents' needs. There also are lots of activities running through every occasion. My friend is happy. The food here is delicious too. In general, it's a pleasant
home to live in!
Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your feedback; it is great to hear that your friend is so happy here at Cambridge Manor Care Home.

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Review from Jane R (Daughter of Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has helped us enormously moving our father in and supporting us in the process. Everyone has been very kind and helpful. The staff are friendly and professional. The facilities are excellent. The home is very clean and well-equipped.
Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Your feedback is greatly appreciated, and we love to hear that you are happy with how supportive our wonderful team are at the home. It has been a real pleasure getting to know your father over the last few weeks.

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Review from Christopher H (Son of Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved into Cambridge Manor in early November 2023 as he could no longer manage in his own home, despite carers. My sister and I are delighted with the marvellous care he is receiving. It is a great relief and comfort that he is safe and so well looked after by kind and highly competent staff.
Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you for your valued feedback; it is so lovely to hear how delighted you are with the care your father is receiving. Thank you again.

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Review from K H (Relative of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The outstanding quality care is provided by genuine, friendly, caring people there. The food is lovely and the care home is clean always. I appreciate very much their caring and support for my relatives.
Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your feedback, it is greatly appreciated. We always extend a warm welcome to family and friends of our residents

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Review from Bridget L (Daughter of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful home, very caring staff, well managed, lovely and clean, lovely food, staff go out their way to be helpful.
Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your feedback, it is greatly appreciated.

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Review from A S (Daughter-in-law of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A warm welcome and the Manor has a reassuring feel. The staff are approachable and very willing to answer questions or to direct us to the relevant member of staff for further information. Any queries we raise will be acted upon and we feel confident that efficient and pleasant care is being given.
The staff seem committed to providing tailored care needs!
Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you for your wonderful feedback, it's lovely to hear that you feel the team are approachable and willing to answer any questions. We strive for 5* customer service here at Cambridge Manor to both our residents and their guests.

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Review from Tom F (Son of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We, as a family, are very grateful for the care you have shown in looking after my dad. He has at all times been treated with compassion and dignity. His basic needs have always been managed with a minimum of fuss. All the staff I have met have been lovely to us and to my dad.
Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you for your feedback; it is so lovely to hear about your dad's experience here at the home. We strive to treat all of our residents with compassion and dignity and encourage them to be independent where possible.

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Review from J G (Granddaughter of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the care my grandma received while having a short period of respite. The staff were always welcoming and friendly and made me feel at home while visiting. There always seemed to be something happening at the home on numerous occasions when I visited, which I thought was great.
Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your feedback, we are so happy to hear that your grandma enjoyed her respite stay with us and that you were happy on the days you visited. Your feedback is greatly appreciated.

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Review from Maureen B (Respite Resident) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to stay.
During my spell here, I have been very happy and well looked after, with lovely staff who look after me very well and make me laugh.
All very good.
Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your feedback; it is lovely to hear that you are happy here at Cambridge Manor. We have enjoyed getting to know you and supporting you over the last few months.

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Review from Pamela W (Resident) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are well cared for.
Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you for your feedback, it is so lovely to hear this.

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Review from Colin J (Resident) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy here and am extremely well supported.
Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your feedback, it is so lovely to hear that you are happy here at Cambridge Manor.

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Review from Alan H (Son of Resident) published on 20 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both myself and my brother were very happy with the care provided for my mother, whose dementia became increasingly severe during the twenty months she stayed at the care home. The nurse who informed me of my mother's death earlier this week, is exceptional (can this please be fed back!) and he was
very active in reporting setbacks. Some of the carers do have some problems with English, but my mum, as a German, felt very much at home with the caring attitude of staff and, feeling herself as a foreign outsider in the UK, due to dementia, felt comfortable with staff in a similar situation.
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Review from Robert D (Friend of Resident) published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my first visit, but was very impressed with the friendly reception upon arrival, the general attention to detail, availability of coffee and snacks and the way staff engage with the residents in such a kindly manner.
Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your positive feedback, it is great to hear that you were impressed with your visit here at Cambridge Manor Care Home.

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Review from F D (Friend of Resident) published on 5 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff very friendly, we were invited to stay for dinner when we visited our friend. So looking forward to our meal with her. Our friend cannot fault this wonderful home and the care given. So peaceful and we have enjoyed coming. This is our first visit as we live in Norwich. Very impressed, just
like a hotel.
Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your feedback, here at Cambridge Manor we strive to go above and beyond, not only for our residents, but for their family and friends too. It is so lovely to hear that you have had such a wonderful experience.

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Review from Rosie R (Granddaughter of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has been a resident of Cambridge Manor since March 23, going from the hospital. Since being there she has thrived. The standard of care and compassion has been outstanding. Her needs have been met ensuring she is comfortable and happy there. We're notified whenever there is any change
no matter how small regarding Nan's condition. As relatives we are so grateful and appreciate the outstanding care both physical and mental she is receiving.
Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your feedback, it is greatly appreciated and nice to hear that your grandmother is thriving. Here at Cambridge Manor, we go above and beyond to support our residents in a person-centred way.

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Review from Paul K (Friend of Resident) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Upon arriving at the reception I was very pleased with the greeting of 'good morning sir'. The sign-in and sign-out system for security is very professional and reassuring. Very clean and tidy generally throughout the care home. Staff were very kind and willing to help with any requests for my friend
who was a resident ad still is. He is very happy with the care and consideration he has received and would strongly recommend the Manor Care Home to any other elderly people looking to be looked after. Staff and management could not be more helpful.
Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you for your kind feedback, it is greatly appreciated. Our team continuously strive to go above and beyond, not only for our residents but for friends and family of residents too. It is lovely to hear that you are pleased with everything here at Cambridge Manor.

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Review from Doris H (Daughter of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had lunch in the home with my mum. We had lunch in a lounge sitting at a table overlooking the garden. The staff - the home manager, a nurse and a member of the wellbeing team waited on us. They took great care of us in a very gentle way, which is important as my mum has dementia. We were treated
like special guests and this made our lunch together very special.
Lunch is a three course meal and all courses were excellent, both in quality of the food and the flavour of the dishes. All were cooked fresh by the chef, there was no processed food. I chose the soup as my starter and when I went home I made the same soup for my husband and myself the next day as I liked it that much.
Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your valued feedback, it is so lovely to hear that you enjoyed your lunch with Mum whilst overlooking the garden. Here at Cambridge Manor we strive to look after not only our residents but their families too. Thank you again, it is greatly appreciated.

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Review from Patricia M (Friend of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent help from reception, staff and carers.
Reply from Scott Brooker, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your feedback, it's lovely to hear that the team are all so helpful.

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Review from John G (Son of Resident) published on 5 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fabulous care and service provided for my father since he was admitted. Staff very friendly and courteous.
Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you for your dedicated feedback, it is greatly appreciated.

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Current Review Score: 9.9 (9.850)

Overview of Review Score

The Review Score of 9.9 (9.850) out of 10 for Cambridge Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 77 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 76 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.850 for Cambridge Manor Care Home is calculated as follows: ( (797 Excellents x 5) + (87 Goods x 4) + (12 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 904 Ratings = 4.85
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cambridge Manor Care Home is based on 76 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 76 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (7)

Shelly

Shelly Prakash

Job Title: Home Manager Joined: 2025

Meet Shelly Prakash, Our Home Manager at Cambridge Manor Care Home.
Shelly brings a wealth of experience and a deep passion for delivering high-quality, person-centred care. He began his journey in care as a carer, working his way up through dedication and compassion. A Registered Nurse by profession, Shelly also holds a graduate-level management qualification, equipping him with both clinical expertise and strong leadership skills.
He joined Cherry Hinton Care Home in November 2019 as a Care Services Manager, and was promoted to Home Manager in February 2021. During his time at Cherry Hinton, Shelly led a fantastic team of nurses and carers, always ensuring that residents received personalised, high-quality support while promoting their independence and wellbeing.
Now at Cambridge Manor, Shelly is excited to bring that same energy, empathy, and excellence to his new role. With a strong, motivated team behind him, he’s committed to making Cambridge Manor a place where every resident feels safe, valued, and truly at home.

Silviu

Silviu Popescu

Job Title: Business Development Manager Joined: 2025

My name is Silviu, and I have worked in the care industry for over 11 years, undertaking a variety of roles that have fuelled and deepened my passion for supporting others. Before this, I built a successful career in sales, where I developed strong skills in communication, relationship-building, and strategic thinking.


I was drawn to TLC by its exciting prospects, the challenges and opportunities presented by the role, and the company’s clear commitment to investing in its people. I thrive in environments that encourage professional growth, foster collaboration and value meaningful contributions. I look forward to continuing my journey with TLC, helping to drive its success and making a positive difference every day.

Sujamole

Sujamole Mathai

Job Title: Care Services Manager Joined: 2025

Sujamole is the Care Services Manager at Cambridge Manor, dedicated to delivering exceptional care and ensuring the well-being of residents. With a compassionate approach and extensive experience in the care sector, she leads her team with professionalism and empathy. Sujamole is committed to maintaining high standards of care, fostering a supportive environment for both residents and team members. Her leadership plays a key role in upholding Cambridge Manor’s reputation for excellence in person-centred care.

Martin

Martin Ogwang

Job Title: Hotel Services Manager

I have 20 years of experience working in the care sector. I joined the TLC Care family in 2009 and worked in different roles at the Support Office and care homes. I have worked with brilliant mentors within the company and have learnt so much along the way.


As a Hotel Services Manager, I am responsible for managing and delivering outstanding hotel services provided to our residents, based on their interests and needs.


When I am not with residents, I am passionate about learning and development and always enjoy supporting our team members with their training needs.

Dilushani

Dilushani Jayalath

Job Title: Bussiness Support Manager Joined: 2022

I started my journey in the year 2022 with our sister home, TLC Kailash Manor Care Home, as an Administrative Assistant and have since grown into my current role. Today, I manage HR and Finance-related matters within the home, supporting both our team members and residents. I'm an associate member of the CIPD, having completed my Level 5 qualification in HR, and I'm also a certified Mental Health First Aider with MHFA UK. It's a privilege to be part of a team dedicated to delivering exceptional care and support.

Maria

Maria Bonifacio

Job Title: Clinical Lead Joined: 2009

Maria has been at Cambridge Manor since its opening back in 2009. She started as a nurse and has experienced a number of roles since, such as Unit Manager of our residential floor and Unit Manager of our Nursing floor. Maria is a key part of the Cambridge Manor family and always goes out of her way to get a smile from our residents.

Ravinder

Ravinder Tyagi

Job Title: Head Chef Joined: 2022

With over 24 years of culinary expertise, I am a seasoned head chef specialising in continental cuisine, including Mexican, French, Italian, and Indian dishes.


My career began in 2000 at the prestigious Burj Al Arab in Dubai, a seven-star hotel. I then honed my skills on cruise liners for four years and spent 15 years at Hilton. In 2022, I joined TLC Care Home Cambridge Manor, where I oversee the food and beverage experience, including IDDSI special requirement meals for residents

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