Cambridge Manor Care Home

33 Milton Road, Cambridge CB4 1UZ
Review Us
9.9 198 Reviews
  • Cambridge Manor Care Home, Cambridge
Cambridge Manor provides high-quality residential, nursing and dementia care in a modern, purpose-built home near the centre of Cambridge. The experienced and compassionate team makes a meaningful difference to the lives of residents and their families.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

Each resident receives personalised care reflecting individual needs, preferences and routines. The care team, including carers, nurses, hospitality staff and wellbeing coordinators, works together to promote dignity, independence and choice, encouraging a fulfilling and stimulating lifestyle. For those living with memory loss, tailored dementia care supports comfort, confidence and wellbeing.

The home is thoughtfully designed with stylish interiors, en-suite bedrooms and spacious communal areas. Residents and visitors enjoy the welcoming bistro, landscaped gardens and peaceful outdoor spaces, carefully maintained for year-round use.

Located close to the city centre, Cambridge Manor offers excellent access to local amenities and connections with the wider community. Visits from local groups and organisations are welcomed to foster engagement and inclusion.

Whether for short-term respite or long-term care, Cambridge Manor provides a vibrant and homely setting where care evolves with changing needs. Visitors are invited to experience the warm and supportive atmosphere that makes Cambridge Manor a special place to live.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 89 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £1800
  • Self-Funded Residential Dementia Care: £1750 – £1800
  • Self-Funded Nursing Care: £1800 – £1850
  • Self-Funded Nursing Dementia Care: £1800 – £1850
  • RESPITE Self-Funded Residential Care: £2040 – £2160
  • RESPITE Self-Funded Residential Dementia Care: £2100 – £2160
  • RESPITE Self-Funded Nursing Care: £2160 – £2220
  • RESPITE Self-Funded Nursing Dementia Care: £2160 – £2220

These prices are only a guideline, please contact Cambridge Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Shelly Prakash (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 3

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (88)

Visiting

  • Visitors welcome at any time.

Parking

  • Visitors parking on-site and additional parking is available adjacent to the site if required.

Cambridge Manor Care Home Reviews (198)

9.9

Cambridge Manor Care Home has a Review Score of 9.9 (9.850) out of 10, based on 77 reviews in the last 2 years.
Over all time Cambridge Manor Care Home has 198 reviews.

Overall Experience
  • 174
  • 20
  • 0
  • 2
  • 2
Date Published
  • 198
  • 11
  • 38
  • 77
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Reviewer Connection to Cambridge Manor Care Home
  • 52
  • 30
  • 30
  • 25
  • 12
  • 8
  • 8
  • 7
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 198, showing 81-100
Review from A D (Respite Resident) assisted by family/friend published on 7 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cambridge Manor is excellent. I was dreading coming to a care home for respite, but I needn't have worried at all. It is heaven here. Every member of staff is so kind and friendly. They are always around and help is immediate. Rooms lovely. Food fabulous. I can't thank them enough.
Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your wonderful feedback, it has been so lovely getting to know you over the last few weeks. The team here at Cambridge Manor are dedicated to delivering outstanding care in beautiful surroundings. Thank you for your positive review again.

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Review from Kam L (Friend of Resident) published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cambridge Manor Care Home is an extraordinary and awesome care home. The environment is really good for residents; tidy, clean and luxury. All the staff are very caring, friendly and helpful. The food for residents is delicious and with variety, not only English.
Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you for your valued feedback, it is great to hear that your friend is settled here at the home and happy with the care. Cambridge Manor and the team here are dedicated to delivering outstanding care in a beautiful, calming environment. Thank you again for your positive review. It's is greatly appreciated.

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Review from J B (Relative of Resident) published on 13 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home itself is beautiful and all of the staff at the care home are friendly and welcoming. They all work really hard and ensure all residents have everything they need, they really do go above and beyond.
Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you for your feedback. It's great to hear of your positive experience at Cambridge Manor.

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Review from E M (Sister of Resident) published on 12 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise Cambridge Manor Care Home enough. We were in the unfortunate position of needing emergency residential care and the management team and staff worked so hard, with no notice, to make this happen. They acted with compassion and respect and really went over and above the call of duty. They
truly are magnificent.
Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your review, it is greatly appreciated. The team here at Cambridge Manor always strive to deliver outstanding care in a compassionate way. It's lovely to hear your positive feedback.

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Review from Sandra W (Sister of Resident) published on 4 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been at Cambridge Manor Care Home and I have found the home very welcoming and very considerate to all her needs.
Reply from Scott Brooker, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your feedback, it is extremely appreciated.

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Review from Jennifer H (Resident) published on 21 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can not fault it.
Reply from Chunmei Jian, Home Manager at Cambridge Manor at Cambridge Manor Care Home

Dear Jennifer, thank you so much for your valuable feedback, it will help us in planning and delivering high-quality, person-centred care.

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Review from Cicely H (Sister of Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and assistance have been exceptional. All the staff have been keen to help in every way.
We are so pleased you have made it possible for my sister the come home. We thank you all for your kindness.
Reply from Chunmei Jian, Home Manager at Cambridge Manor at Cambridge Manor Care Home

Thank you very much for this lovely review of our Cambridge Manor Care Home. Our team are always on hand to help, we take pride in the fact that we are not only there for our residents but also all of our relatives and team members too.

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Review from Judy R (Daughter of Resident) published on 10 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has had a wonderful time here. She has thoroughly enjoyed all the social activities and has made good friends. The staff have supported her to regain her health and confidence. The standard of rooms is excellent and very clean. Medical needs have all been met and staff have kept me informed all
the way. Thoroughly recommend.
Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your valued feedback, it's great to hear that Mum has had a wonderful time here at Cambridge Manor. Our outstanding care and the well-being of our residents are always at the forefront of our mind and it's great to hear that she is enjoying herself so much.

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Review from J L (Sister of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is very happy here. Staff are so good to her.
Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your valued feedback. Here at Cambridge Manor, we pride ourselves in offering excellent residential, nursing and dementia care. It's lovely to know that your sister is very happy here at our home.

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Review from Stephen B (Son of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has always been well looked after and cared for at Cambridge Manor Care Home. The staff provided a wonderful environment and everyone knows her name and smiles when they greet her.
Her health needs are well catered for with the onsite staff and weekly doctors rounds.
Finally, the food is of
good quality and well-prepared and presented.
Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Dear Stephen,
Thank you so much for taking the time to share your rating with us. Team Cambridge Manor really appreciates your positive feedback and thank you for your continued support!

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Review from D Q (Resident) published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A first-class home in all areas. Would always recommend to anyone. First-class in monitoring my diabetes. Safety aspects are first-class.
Reply from Chunmei Jian, Home Manager at Cambridge Manor at Cambridge Manor Care Home

Thank you very much for your feedback, I am delighted to hear of your positive experience within our home and for you to recognise the first-class care we strive to provide.

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Review from R B (Son-in-law of Resident) published on 6 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak too highly of the outstanding care which my parents-in-law received at Cambridge Manor Care Home. They stayed for a period of six weeks for respite care. The admission and welcome process were smooth and efficient, the care received throughout the stay was excellent. However, what really
stood out above all else was the kindness, consideration and love shown by every single member of the care team. Their thoughtfulness and generosity with their time and care were amazing and were a key factor in my parents-in-law deriving maximum benefit from their stay. We were delighted with the home and can highly recommend it.
Reply from Scott Brooker, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your amazing review. All the team loved having Mum and Dad stay with us at Cambridge Manor. We hope that one day they will stay with us again. Thank you once again.

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Review from Doreen C (Sister of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience at the home was excellent and I came to visit my sister and it was always excellent.
Reply from Scott Brooker, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your review of Cambridge Manor Care Home.

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Review from V O (Husband of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The main characteristic of this care home is the application, efficiency and good-naturedness of the staff. No matter how many are replaced they all have the same approach. The building, the equipment and the food are all typical of good care homes but it is the work of the staff in activities, and
relationships with residents that are so special.
Reply from Scott Brooker, Business Development Manager at Cambridge Manor Care Home

Thank you for your lovely review. I have shared your kind words with the team. Thank you.

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Review from Collette P (Resident) published on 21 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with all the services provided and the management, nurses and carers are always there to help us. Nothing is too much trouble. When we just arrived, the staff and management were always happy to take one of us for a walk in the garden which we manage to do on our own now and it's
very enjoyable in the garden.
Reply from Scott Brooker, Business Development Manager at Cambridge Manor Care Home

Your review of Cambridge Manor is amazing. Thank you so much.

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Review from Susan C (Resident) published on 21 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff and friendly, can't do enough for you.
Reply from Scott Brooker, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your fantastic review. Your feedback is very much appreciated.

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Review from Susan G (Daughter of Resident) published on 17 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cambridge Manor Care Home is an amazing place. Lots of activities for those that want to do them. Plenty of lounges for those that want to sit and watch the world go by. The food is excellent and the staff are polite and helpful. Visitors are welcomed. I love the Manor cafe where everyone can help themselves
to drinks and snacks. It was a wonderful experience for our family at a difficult time and we wish it could have lasted for longer. Thank you to everyone involved, we are very grateful.
Reply from Scott Brooker, Business Development Manager at Cambridge Manor Care Home

Thank you for your Amazing review of Cambridge Manor Care Home.

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Review from Deborah S (Daughter of Resident) published on 25 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was very unhappy in another care home and we were unhappy with her care.
I spoke with the business development manager at Cambridge Manor Care Home and he stated that he would do everything in his power to ensure that Mum moved over to them. Within less than 24 hours Mum had been assessed,
all admin completed and she was sat in her bed in Cambridge Manor Nursing Home.
Managers and staff introduced themselves in quick succession and it has been a pleasure to see such effort made to ensure that my mother's every need is being catered for. Mum is now having her physical and emotional needs met in a safe and caring environment. She, herself, states that she does not wish to be back in her own home and recognises that family alone cannot provide the standard of care that she is now receiving.
Thank you to all at Cambridge Manor Care Home.
Reply from Scott Brooker, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your fantastic feedback. We are so happy that Mum is happy here at Cambridge Manor.

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Review from Gillian M (Daughter-in-law of Resident) published on 17 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having worked for the NHS for the last twenty-two years, I cannot help but be impressed by the care that my mother-in-law is currently receiving at Cambridge Manor Care Home, in particular, the nursing care she receives. It is a great sadness to me that I know currently the NHS is unable to provide
this standard of care. May this standard of care long continue. Many thanks.
Reply from Scott Brooker, Community Developement Manager at Cambridge Manor Care Home

Hi Gillian, thank you for the most amazing review. Thank you from all of us at Cambridge Manor Care Home.

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Review from J R (Resident) published on 11 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first choice for a care home - very good to have a single-room ensuite. Staff are most helpful and caring and polite. Management visit regularly and GP will also visit if required. Telephone accessible.
Reply from Scott Brooker, Community Developement Manager at Cambridge Manor Care Home

Good afternoon, thank you for your fantastic review of Cambridge Manor Care Home.

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Current Review Score: 9.9 (9.850)

Overview of Review Score

The Review Score of 9.9 (9.850) out of 10 for Cambridge Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 77 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 76 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.850 for Cambridge Manor Care Home is calculated as follows: ( (797 Excellents x 5) + (87 Goods x 4) + (12 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 904 Ratings = 4.85
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cambridge Manor Care Home is based on 76 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 76 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (7)

Shelly

Shelly Prakash

Job Title: Home Manager Joined: 2025

Meet Shelly Prakash, Our Home Manager at Cambridge Manor Care Home.
Shelly brings a wealth of experience and a deep passion for delivering high-quality, person-centred care. He began his journey in care as a carer, working his way up through dedication and compassion. A Registered Nurse by profession, Shelly also holds a graduate-level management qualification, equipping him with both clinical expertise and strong leadership skills.
He joined Cherry Hinton Care Home in November 2019 as a Care Services Manager, and was promoted to Home Manager in February 2021. During his time at Cherry Hinton, Shelly led a fantastic team of nurses and carers, always ensuring that residents received personalised, high-quality support while promoting their independence and wellbeing.
Now at Cambridge Manor, Shelly is excited to bring that same energy, empathy, and excellence to his new role. With a strong, motivated team behind him, he’s committed to making Cambridge Manor a place where every resident feels safe, valued, and truly at home.

Silviu

Silviu Popescu

Job Title: Business Development Manager Joined: 2025

My name is Silviu, and I have worked in the care industry for over 11 years, undertaking a variety of roles that have fuelled and deepened my passion for supporting others. Before this, I built a successful career in sales, where I developed strong skills in communication, relationship-building, and strategic thinking.


I was drawn to TLC by its exciting prospects, the challenges and opportunities presented by the role, and the company’s clear commitment to investing in its people. I thrive in environments that encourage professional growth, foster collaboration and value meaningful contributions. I look forward to continuing my journey with TLC, helping to drive its success and making a positive difference every day.

Sujamole

Sujamole Mathai

Job Title: Care Services Manager Joined: 2025

Sujamole is the Care Services Manager at Cambridge Manor, dedicated to delivering exceptional care and ensuring the well-being of residents. With a compassionate approach and extensive experience in the care sector, she leads her team with professionalism and empathy. Sujamole is committed to maintaining high standards of care, fostering a supportive environment for both residents and team members. Her leadership plays a key role in upholding Cambridge Manor’s reputation for excellence in person-centred care.

Martin

Martin Ogwang

Job Title: Hotel Services Manager

I have 20 years of experience working in the care sector. I joined the TLC Care family in 2009 and worked in different roles at the Support Office and care homes. I have worked with brilliant mentors within the company and have learnt so much along the way.


As a Hotel Services Manager, I am responsible for managing and delivering outstanding hotel services provided to our residents, based on their interests and needs.


When I am not with residents, I am passionate about learning and development and always enjoy supporting our team members with their training needs.

Dilushani

Dilushani Jayalath

Job Title: Bussiness Support Manager Joined: 2022

I started my journey in the year 2022 with our sister home, TLC Kailash Manor Care Home, as an Administrative Assistant and have since grown into my current role. Today, I manage HR and Finance-related matters within the home, supporting both our team members and residents. I'm an associate member of the CIPD, having completed my Level 5 qualification in HR, and I'm also a certified Mental Health First Aider with MHFA UK. It's a privilege to be part of a team dedicated to delivering exceptional care and support.

Maria

Maria Bonifacio

Job Title: Clinical Lead Joined: 2009

Maria has been at Cambridge Manor since its opening back in 2009. She started as a nurse and has experienced a number of roles since, such as Unit Manager of our residential floor and Unit Manager of our Nursing floor. Maria is a key part of the Cambridge Manor family and always goes out of her way to get a smile from our residents.

Ravinder

Ravinder Tyagi

Job Title: Head Chef Joined: 2022

With over 24 years of culinary expertise, I am a seasoned head chef specialising in continental cuisine, including Mexican, French, Italian, and Indian dishes.


My career began in 2000 at the prestigious Burj Al Arab in Dubai, a seven-star hotel. I then honed my skills on cruise liners for four years and spent 15 years at Hilton. In 2022, I joined TLC Care Home Cambridge Manor, where I oversee the food and beverage experience, including IDDSI special requirement meals for residents

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