Cambridge Manor Care Home

33 Milton Road, Cambridge CB4 1UZ
Review Us
9.9 198 Reviews
  • Cambridge Manor Care Home, Cambridge
Cambridge Manor provides high-quality residential, nursing and dementia care in a modern, purpose-built home near the centre of Cambridge. The experienced and compassionate team makes a meaningful difference to the lives of residents and their families.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

Each resident receives personalised care reflecting individual needs, preferences and routines. The care team, including carers, nurses, hospitality staff and wellbeing coordinators, works together to promote dignity, independence and choice, encouraging a fulfilling and stimulating lifestyle. For those living with memory loss, tailored dementia care supports comfort, confidence and wellbeing.

The home is thoughtfully designed with stylish interiors, en-suite bedrooms and spacious communal areas. Residents and visitors enjoy the welcoming bistro, landscaped gardens and peaceful outdoor spaces, carefully maintained for year-round use.

Located close to the city centre, Cambridge Manor offers excellent access to local amenities and connections with the wider community. Visits from local groups and organisations are welcomed to foster engagement and inclusion.

Whether for short-term respite or long-term care, Cambridge Manor provides a vibrant and homely setting where care evolves with changing needs. Visitors are invited to experience the warm and supportive atmosphere that makes Cambridge Manor a special place to live.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 89 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £1800
  • Self-Funded Residential Dementia Care: £1750 – £1800
  • Self-Funded Nursing Care: £1800 – £1850
  • Self-Funded Nursing Dementia Care: £1800 – £1850
  • RESPITE Self-Funded Residential Care: £2040 – £2160
  • RESPITE Self-Funded Residential Dementia Care: £2100 – £2160
  • RESPITE Self-Funded Nursing Care: £2160 – £2220
  • RESPITE Self-Funded Nursing Dementia Care: £2160 – £2220

These prices are only a guideline, please contact Cambridge Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Shelly Prakash (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 3

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (88)

Visiting

  • Visitors welcome at any time.

Parking

  • Visitors parking on-site and additional parking is available adjacent to the site if required.

Cambridge Manor Care Home Reviews (198)

9.9

Cambridge Manor Care Home has a Review Score of 9.9 (9.850) out of 10, based on 77 reviews in the last 2 years.
Over all time Cambridge Manor Care Home has 198 reviews.

Overall Experience
  • 174
  • 20
  • 0
  • 2
  • 2
Date Published
  • 198
  • 11
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  • 77
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Reviewer Connection to Cambridge Manor Care Home
  • 52
  • 30
  • 30
  • 25
  • 12
  • 8
  • 8
  • 7
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 198, showing 101-120
Review from P W (Nephew of Resident) published on 11 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The main difficulty my aunt has is what she describes as a "language problem". She has hearing difficulties and many of her wonderful carers have English as a second language. The is nothing that can be done to change this. We're very grateful for all the care that is given.
Reply from Scott Brooker, Community Developement Manager at Cambridge Manor Care Home

Good afternoon, thank you for your lovely review of Cambridge Manor Care Home.

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Review from Joan R (Resident) published on 11 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found it very welcoming when I arrived here. I am happy here and regard it as my home. Food is more than adequate, I never feel hungry.
Reply from Scott Brooker, Community Developement Manager at Cambridge Manor Care Home

Hi Joan, thank you so much for your lovely review of Cambridge Manor Care Home.

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Review from Stephen M (Son of Resident) published on 11 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at the Cambridge Manor Care Home for the last six months. During her time there, all the staff have provided excellent service. I would also like to mention the administration staff who provided me with all the information needed. I would say that the care home provides excellent
service throughout.
Reply from Scott Brooker, Community Developement Manager at Cambridge Manor Care Home

Thank you Stephen for your lovely review of Cambridge Manor Care Home.

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Review from A A (Resident) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very well looked after here. There are lots of people here and they all treat us well - they talk to us, take us out and do all sorts of things for us and never grumble at us! I think that they look after us and do what we ask.
Reply from Scott Brooker, Community Developement Manager at Cambridge Manor Care Home

Thank you so much for your fantastic review of Cambridge Manor care Home.

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Review from D Z (Resident) published on 21 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased with all my carers, day and night. They are so helpful to make me so comfortable. I call them my friends. Also, the doctors, nurses and office staff are so pleasant to me. I thank them all. Love to all.
Reply from Scott Brooker, Community Developement Manager at Cambridge Manor Care Home

Your feedback is amazing, thank you so much from everyone here at Cambridge Manor.

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Review from Jean B (Resident) published on 21 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been staying in this home over the years and always find it very satisfying. I even had my wedding reception here (1971). The service I get now is excellent.
Reply from Scott Brooker, Community Developement Manager at Cambridge Manor Care Home

Thank you Jean for your kind words about Cambridge Manor Care Home.

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Review from M B (Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here with my husband in September 2021 but sadly my husband died in July 2022 and so I am more than glad to have a safe place to be now that I am on my own. The support here is very good in all ways, medical help, food and cleaning etc.
Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you very much for taking the time to share your rating with us. Team Cambridge Manor really appreciates your positive feedback and it warms our hearts to hear such amazing feedback, I will certainly share this with my team.

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Review from Colin J (Resident) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am satisfied with all the supporting ways that my programme of regular meals provided and also personal responsibilities for cleaning and tidying my environment - washing myself, bathing and taking showers - and exercising within and externally in the garden environment outside or programmed walks
and visits.
It is important that I always communicate with major staff and care staff in the activities provided and in all community programmes and activities.
Reply from Chunmei Jian, Home Manager at Cambridge Manor at Cambridge Manor Care Home

Thank you for your lovely review! I am delighted to hear about your positive experience within our home and the team always strives to ensure that you and all our residents have the best possible care.

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Review from Susan G (Daughter of Resident) published on 10 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my mother has been here less than a week, the staff have already become friends and do everything they can to make her comfortable. The range of activities gives her some much-needed stimulation and company. Without fail from management to carers, all staff have made the transition from home
to care seamless and easy. With many thanks.
Reply from Scott Brooker, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your fantastic review of Cambridge Manor Care Home. We are so happy to have your mum with us at the home.

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Review from Vicki J (Daughter-in-law of Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my mother-in-law was only with you for a very short time, we were very impressed with your care, service and facilities.
The home was clean, nicely decorated and spacious.
The staff were all very friendly, helpful and always smiling.
I would highly recommend this care home to any friends
and relatives.
Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home

What a lovely review. Our team work very hard to ensure every one of our residents is cared for to a level of distinction. We loved having your mother-in-law stay with us and wish the entire family all the best for the future.

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Review from Beryle H (Wife of Resident) published on 30 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident in the Cambridge Manor Care Home since January 2022 and in all this time the care he has been given is of the most excellent quality. The carers are always happy and cheerful with each resident, the nursing staff are always on hand to deal with any emergency, no matter
how large or small, once again with a smile. (Any emergency is notified to the family as soon as possible.)
All the staff greet one on arrival at home by name and have a quick chat. Several of the residents I have spoken to also greet me by name and a smile.
Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home

Thank you very much for this very honest review. We really do have the best carers! We love that both your husband and yourself feel so comfortable and Cambridge Manor. We are so grateful for the great bonds we build with our residents and their relatives.

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Review from Lorraine B (Daughter of Resident) published on 16 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with my mother's care at Cambridge Manor Care Home. The staff are very friendly and helpful which is so reassuring as my mother is very frail and dependent. Recently she celebrated her 92nd birthday and the home organised a wonderful birthday party for seventeen family members in a neighbouring
premises. The catering was taken care of for us which was just perfect! I cannot recommend the home more highly.
Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home

This is so wonderful to read. We absolutely loved supporting Mum to have the most wonderful 92nd birthday. It was so worth it to see the big smile on her face. We have loved getting to know Mum and your family over the past year and we look forward to spending more time with you all in the future.

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Review from A P (Daughter of Resident) published on 9 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since I live abroad, I have only been able to visit on two occasions (March and July 2022) but both times I have been very satisfied with the running and amenities at the care home and the staff have always been helpful and considerate. Being so far away it is reassuring to know my elderly mother is
well cared for. Thank you, Cambridge Manor Care Home.
Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home

Thank you very much for this lovely review of our Cambridge Manor Care Home. Our staff are always on hand to help, we take pride in the fact that we are not only there for our residents, but also all of our relatives and team members too.

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Review from Sara V (Wife of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are endlessly kind and compassionate towards my husband and me, at a very difficult time. His mobility, cognition and communication skills are in rapid decline but they make every effort to make him feel valued and included in the life of the home.
Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Dear Sara,
Thank you for taking the time to share your experience with us! We are over the moon to hear that you are happy and feel that way, the whole Cambridge Manor team was thrilled to hear your kind words about the service we provide to our residents. We were blown away by your positive words, your comments really mean a lot to our team members, and we really appreciate the time you took to write such a detailed review.
Thank you again.

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Review from M F (Resident) assisted by family/friend published on 23 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nurses are very prompt in bringing my Parkinson's medication which is very helpful as they know I get anxious about it. The carers know I like an early start and are very helpful as they help me to have a shower and get dressed before breakfast.
Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home

We are very fortunate to have such dedicated and kind nurses and carers. We are very proud of our resident-led approach, supporting our residents to live the life they want to live. Thank you for this lovely review.

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Review from Gary J (Son of Resident) published on 5 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in the care home for a few years. He has been looked after well in the last couple of years, especially during the lockdown period of time. The staff were always friendly and helpful. They helped me install an iPad in my dad's room so I could talk to him whenever our family wanted. The
communication was great. The lockdown policies were clearly communicated regularly via emails. During the lockdown, they provided multiple methods to keep family and friends connected. They kept a good procedure for entering the care home to make sure everyone was safe. We are very happy with the care they provided.
Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home

Thank you very much for this wonderful review. It is our pleasure to care for your lovely dad. Lockdown was undeniably hard for our residents but our team worked unbelievably hard to ensure that spirits were kept high. Thank you for recognising this.

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Review from B F (Son of Resident) published on 2 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Cambridge Manor for almost 7 years. She walked in at the beginning and has slowly progressed to become more and more dependent on the staff.
She is now in need of full nursing care. The staff on her floor (and previous floors) are absolutely outstanding. Clearly, they are not
in this for money, as no amount of money could possibly buy the care and attention they provide.
These are special people with unlimited levels of compassion, empathy and connection to the residents. They should be applauded for their genuine concern, great attention to detail, a genuine wish to deliver comfort and utmost professionalism.
In the seven years I have been visiting, every day, I have never felt anything but a genuine resolve to deliver the best care possible.
Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home

Thank you very much for this lovely review. We at Cambridge Manor are proud to always go above and beyond for our residents. It is a privilege to care for them and become part of their lives and the lives of their loved ones.

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Review from Patricia S (Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely home.
Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home

Thank you Patricia for a wonderful review. We love having you with us at Cambridge Manor Care Home.

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Review from P M (Resident) published on 26 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been treated with kindness and compassion whether being helped to shower or dress. Care has been efficient as well as considerate.
Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home

Thank you for this lovely review. We aim to help all of our residents in every way that we possibly can.

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Review from D Z (Resident) published on 26 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am satisfied with everything.
Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home

This is a wonderful review. We absolutely love having you as part of our Cambridge Manor family.

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Current Review Score: 9.9 (9.850)

Overview of Review Score

The Review Score of 9.9 (9.850) out of 10 for Cambridge Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 77 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 76 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.850 for Cambridge Manor Care Home is calculated as follows: ( (797 Excellents x 5) + (87 Goods x 4) + (12 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 904 Ratings = 4.85
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cambridge Manor Care Home is based on 76 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 76 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (7)

Shelly

Shelly Prakash

Job Title: Home Manager Joined: 2025

Meet Shelly Prakash, Our Home Manager at Cambridge Manor Care Home.
Shelly brings a wealth of experience and a deep passion for delivering high-quality, person-centred care. He began his journey in care as a carer, working his way up through dedication and compassion. A Registered Nurse by profession, Shelly also holds a graduate-level management qualification, equipping him with both clinical expertise and strong leadership skills.
He joined Cherry Hinton Care Home in November 2019 as a Care Services Manager, and was promoted to Home Manager in February 2021. During his time at Cherry Hinton, Shelly led a fantastic team of nurses and carers, always ensuring that residents received personalised, high-quality support while promoting their independence and wellbeing.
Now at Cambridge Manor, Shelly is excited to bring that same energy, empathy, and excellence to his new role. With a strong, motivated team behind him, he’s committed to making Cambridge Manor a place where every resident feels safe, valued, and truly at home.

Silviu

Silviu Popescu

Job Title: Business Development Manager Joined: 2025

My name is Silviu, and I have worked in the care industry for over 11 years, undertaking a variety of roles that have fuelled and deepened my passion for supporting others. Before this, I built a successful career in sales, where I developed strong skills in communication, relationship-building, and strategic thinking.


I was drawn to TLC by its exciting prospects, the challenges and opportunities presented by the role, and the company’s clear commitment to investing in its people. I thrive in environments that encourage professional growth, foster collaboration and value meaningful contributions. I look forward to continuing my journey with TLC, helping to drive its success and making a positive difference every day.

Sujamole

Sujamole Mathai

Job Title: Care Services Manager Joined: 2025

Sujamole is the Care Services Manager at Cambridge Manor, dedicated to delivering exceptional care and ensuring the well-being of residents. With a compassionate approach and extensive experience in the care sector, she leads her team with professionalism and empathy. Sujamole is committed to maintaining high standards of care, fostering a supportive environment for both residents and team members. Her leadership plays a key role in upholding Cambridge Manor’s reputation for excellence in person-centred care.

Martin

Martin Ogwang

Job Title: Hotel Services Manager

I have 20 years of experience working in the care sector. I joined the TLC Care family in 2009 and worked in different roles at the Support Office and care homes. I have worked with brilliant mentors within the company and have learnt so much along the way.


As a Hotel Services Manager, I am responsible for managing and delivering outstanding hotel services provided to our residents, based on their interests and needs.


When I am not with residents, I am passionate about learning and development and always enjoy supporting our team members with their training needs.

Dilushani

Dilushani Jayalath

Job Title: Bussiness Support Manager Joined: 2022

I started my journey in the year 2022 with our sister home, TLC Kailash Manor Care Home, as an Administrative Assistant and have since grown into my current role. Today, I manage HR and Finance-related matters within the home, supporting both our team members and residents. I'm an associate member of the CIPD, having completed my Level 5 qualification in HR, and I'm also a certified Mental Health First Aider with MHFA UK. It's a privilege to be part of a team dedicated to delivering exceptional care and support.

Maria

Maria Bonifacio

Job Title: Clinical Lead Joined: 2009

Maria has been at Cambridge Manor since its opening back in 2009. She started as a nurse and has experienced a number of roles since, such as Unit Manager of our residential floor and Unit Manager of our Nursing floor. Maria is a key part of the Cambridge Manor family and always goes out of her way to get a smile from our residents.

Ravinder

Ravinder Tyagi

Job Title: Head Chef Joined: 2022

With over 24 years of culinary expertise, I am a seasoned head chef specialising in continental cuisine, including Mexican, French, Italian, and Indian dishes.


My career began in 2000 at the prestigious Burj Al Arab in Dubai, a seven-star hotel. I then honed my skills on cruise liners for four years and spent 15 years at Hilton. In 2022, I joined TLC Care Home Cambridge Manor, where I oversee the food and beverage experience, including IDDSI special requirement meals for residents

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