Cambridge Manor Care Home

33 Milton Road, Cambridge CB4 1UZ
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9.9 214 Reviews
  • Cambridge Manor Care Home, Cambridge
Cambridge Manor provides high-quality residential, nursing and dementia care in a modern, purpose-built home near the centre of Cambridge. The experienced and compassionate team makes a meaningful difference to the lives of residents and their families.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

Each resident receives personalised care reflecting individual needs, preferences and routines. The care team, including carers, nurses, hospitality staff and wellbeing coordinators, works together to promote dignity, independence and choice, encouraging a fulfilling and stimulating lifestyle. For those living with memory loss, tailored dementia care supports comfort, confidence and wellbeing.

The home is thoughtfully designed with stylish interiors, en-suite bedrooms and spacious communal areas. Residents and visitors enjoy the welcoming bistro, landscaped gardens and peaceful outdoor spaces, carefully maintained for year-round use.

Located close to the city centre, Cambridge Manor offers excellent access to local amenities and connections with the wider community. Visits from local groups and organisations are welcomed to foster engagement and inclusion.

Whether for short-term respite or long-term care, Cambridge Manor provides a vibrant and homely setting where care evolves with changing needs. Visitors are invited to experience the warm and supportive atmosphere that makes Cambridge Manor a special place to live.
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Care Provided by Cambridge Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 89 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £1800
  • Self-Funded Residential Dementia Care: £1750 – £1800
  • Self-Funded Nursing Care: £1800 – £1850
  • Self-Funded Nursing Dementia Care: £1800 – £1850
  • RESPITE Self-Funded Residential Care: £2040 – £2160
  • RESPITE Self-Funded Residential Dementia Care: £2100 – £2160
  • RESPITE Self-Funded Nursing Care: £2160 – £2220
  • RESPITE Self-Funded Nursing Dementia Care: £2160 – £2220

These prices are only a guideline, please contact Cambridge Manor Care Home to find out the exact price for your requirements.

Contact Cambridge Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Cambridge Manor Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Shelly Prakash (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 3

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (88)

Visiting

  • Visitors welcome at any time.

Parking

  • Visitors parking on-site and additional parking is available adjacent to the site if required.

Cambridge Manor Care Home Reviews (214)

9.9

Cambridge Manor Care Home has a Review Score of 9.9 (9.870) out of 10, based on 75 reviews in the last 2 years.
Over all time Cambridge Manor Care Home has 214 reviews.

Overall Experience
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Reviewer Connection to Cambridge Manor Care Home
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Total of 214, showing 141-160
Review from Alison B (Resident) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Safety measures during Covid were very good and kept us safe. The home is friendly and happy, with groups of residents making friends and also staff joining in. Other staff are excellent and go the extra mile to make us comfortable. I feel safe, cared for and well looked after here. I am treated like
an individual.
Reply from George Bacon, Community Developement Manager at Cambridge Manor Care HomeThank you, Alison, we love having you here at Cambridge Manor. You always brighten our day!
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Review from Karen P (Resident) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience is it is nice to have people around if I need help.
Reply from George Bacon, Community Developement Manager at Cambridge Manor Care HomeThank you very much Karen for this lovely review. We absolutely love that you are part of the Cambridge Manor family.
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Review from H M (Daughter of Resident) published on 24 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum went into Cambridge Manor in November 2019 so I haven't seen her very much since lockdown, but the home provided Zoom calls during this time which was really nice for us both to see each other. I feel there could have been a better introduction to the home for me as I wasn't really told anything
about how things worked. I was shocked when I was told my mother wouldn't receive personal care as she had been angry with one of the carers - she has dementia. Since then and having moved floors the carers are much more aware of her condition, and kinder.
Reply from George Bacon, Community Developement Manager at Cambridge Manor Care HomeThank you for your review. Lockdown was so hard for everyone involved, we tried so hard to make things easier for our residents and we are glad to hear that your video calls were meaningful. We now have a really great system for welcoming new admissions but we thank you for your feedback. Our carers will never be refused personal care due to their emotions, if needs changed we will take action for the sake of our residents. Your lovely mother is a pleasure to care for and we love that she is here with us at Cambridge Manor.
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Review from Karen P (Daughter of Resident) published on 1 October 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
We found the home clean and inviting. The menu available was very good with a wide range.
Activity team were very good.
Reception staff good.
Garden unkempt and looked run down.
Most staff very good but there was a language barrier/understanding/communication issue which is less than ideal in the
setting.
Agree with a previous comment in regard to issue with some staff members and their ability to provide care.
Complaint made and moved to a new home.
Reply from George Bacon, Community Developement Manager at Cambridge Manor Care HomeDear Karen, Thank you for acknowledging our brilliant wellbeing/activities team as well as the fabulous food and drink that our kitchen team lovingly prepare for our residents. It's regretful that you feel the overall standard of the home is low, as all team members ensured that Mum was as happy and as comfortable as possible (for instance our home manager cutting and styling mum's hair in an attempt to make her feel better). Your praise of the cleanliness of our home in your statement contradicts the low rating for the same subject. We are extremely proud of all of our staff and all the hard work that they do to make sure that the home is clean and the residents are safe, happy and treated with dignity throughout their stay at Cambridge Manor.
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Review from Paul S (Son of Resident) published on 2 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have just returned to my home in America from a very brief trip to visit my mother who is a Cambridge Manor Care Home resident. Covid-19 restrictions on travel meant that this was the first time in two years that I had seen my mother in person and it was also the first time that I had the opportunity
to see her at Cambridge Manor Care Home. I want to express my enormous gratitude to all the staff but in particular, to the ground floor staff for the wonderful care my mother receives and for their thoughtfulness in making my and my sons' daily visits occur with such ease. It was evident on my entering Cambridge Manor Care Home that this was indeed a very special place where the residents' wellbeing is always a central concern of the staff. Many, many thanks!
Reply from Maria-Grace Smith, Community Developement Manager at Cambridge Manor Care HomeHi Paul, It was lovely to meet you last week! We are so thrilled by your reaction to our wonderful home. We are so proud of our great team. It is absolutely our pleasure to care for your beautiful Mum. Welcome to the Cambridge Manor family.
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Review from Marieke W (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have nothing but praise for the home. The staff have been so very helpful and caring and we could not have hoped for a better "home" in the true sense of the word for my mum.
We have been so impressed with the sense of joy and fun that the staff bring to their work and the activities they provide
for the residents.
Reply from Maria-Grace Smith, Community Developement Manager at Cambridge Manor Care HomeThank you so much for your wonderful praise of our lovely home. We are so happy to have your mum and you all as part of our Cambridge Manor family. We do have such fun here and love to ensure that the residents not only live in the home but thrive and enjoy everything there is to do in life. We can't wait to welcome you into the home to join us in these fun events now we are opening up more! Last year we hosted Wimbledon and bought the beach to Cambridge Manor, this year we are hosting a dog show (don't forget to enter your pup!) and turning our garden into the magical world of Willie Wonka's Chocolate Factory! We can't wait for you and Mum to enjoy it with us.
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Review from Ann F (Daughter of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother initially came to Cambridge Manor Care Home for respite care after a spell in hospital. She soon realised that the care, support and company she received was far better than we could achieve at home - so she opted to stay. We are very grateful to Cambridge Manor for making her feel so welcome
and cherished in her last months.
Reply from Maria-Grace Smith, Community Developement Manager at Cambridge Manor Care HomeThank you so much for your kind review. We were so happy to be part of your Mum and family's last few months and she will be greatly missed here at Cambridge Manor. I was so glad that she made such wonderful friends during her time here - special bonds often flourish here and I am so glad your Mum was so welcomed and cherished by both the team and our residents.
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Review from Alan B (Son of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The majority of staff have been excellent but a few carers have been rough and seemed uncaring.
It seems that care staff are very stretched, especially at busy times, and just a few more staff would be appreciated given the amount charged.
Reply from Maria-Grace Smith, Community Developement Manager at Cambridge Manor Care HomeDear Alan, Thank you for your review of Cambridge Manor. We are surprised to hear of your perception of our staff and are so sorry that this is how you feel. We can assure you that we adapt our team members to ensure that there are suitable team members present at any one time for the needs of our residents and to ensure their safe care. I am most upset to hear that you felt someone to be uncaring, and I will contact you directly so that we can get a full understanding of your experience and offer any training and/or support to ensure that no one else has a similar experience. This is not feedback we often receive (thankfully) so thank you for bringing it to our attention so we can investigate.
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Review from Lisa C (Daughter-in-law of Resident) published on 22 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law moved to Cambridge Manor Care Home in April 2020 at the beginning of lockdown. It was a really hard adjustment for us all, my mother-in-law, us and the home. However, after the initial isolation period, where my mother-in-law was confused but very well cared for, she has got happier
and healthier as the time has gone on. We have had happy visits and seen my mother-in-law improve in health every time. I now can say my mother-in-law is more happy than I’ve seen her in a long time and from what I can see the care is amazing. I must say I’m very jealous of the entertainment provided and look forward to joining them when we are allowed. I have never seen or heard of care homes that provide so much for the residents to do. This keeps their body and brains active. Well done Cambridge Manor Care Home and thank you for the care you give my mother-in-law.
Reply from Maria-Grace Smith, Community Developement Manager at Cambridge Manor Care HomeDear Lisa,
Thank you so much for your review. It has been a difficult 18 month for everyone, including your family who had this big adjustment to negotiate. We agree, your Mother-in-law is now so very happy with us and we are so happy to have her as part of our family. We are so thrilled to read your kind words about our well-being and activities. We have really put a lot of energy into providing lots of fun things for our residents to do, especially over the last 18 months when visits were so limited. As we open up more and get back to our pre-covid ways (safely and still with testing, I imagine) we cannot wait to welcome you and your family to our future events so you can join in the fun too.
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Review from Irina S (Daughter of Resident) published on 18 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cambridge Manor offers wonderful care and nursing services to its residents. I would like to commend the team and its management for their dedication, commitment and competence, always striving to live by truth, love and compassion values. They had to deal with extraordinary circumstances and are coping
so admirably with the Covid restrictions. With eternal gratitude, I would like to note their bespoke approach and recognising the importance of family members visiting and for enabling and facilitating the different types of visits during lockdowns. Since my father became a resident here in January 2021, I am witnessing consistent outstanding care and support for residents, superb quality of food and drink, a wide range of activities and entertainment – music and movies, crafts, puzzles and games, exercise, sensory and relaxation. I am so happy that my father is content and so well cared for.
Reply from Maria-Grace Smith, Community Developement Manager at Cambridge Manor Care HomeThank you so much for your time and kindness in sharing your view of Cambridge Manor. As our company is called TLC, I am thrilled to hear that our values of Truth, Love and Compassion come through in our hard work as they run through everything we do. I will pass on your fantastic feedback to our team who will be so thrilled to hear that you find our food superb, our activities entertaining and our care outstanding. We are so glad that Dad is happy and content and well cared for here and we are so happy to have him and you as part of our Cambridge Manor Famly. With thanks from all the team.
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Review from Rebekah B (Daughter of Resident) published on 13 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Encouraging my mother to move to Cambridge Manor Care Home has been a long process, almost two years. Throughout that time I have felt supported by the staff with kindness and understanding that it was a difficult move both for my mother and for me. She moved in at a very difficult time, the Covid-19
pandemic put extra difficulties in our way but my mother has come through all this with the kindness, care and attention she receives.
Reply from Maria-Grace Smith, Community Developement Manager at Cambridge Manor Care HomeThank you for your kind words and lovely review. I am so glad to hear that you have felt supported throughout the process - we know that moving into a Care Home is a difficult time for everybody, the addition of Covid adds complications but nothing we can't overcome when our team and our families work together. Your Mother deserves all the kindness, care and attention in the world and we are honoured that we get the chance to bestow it on her.
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Review from Helen B (Daughter of Resident) published on 28 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very fortunate to find Cambridge Manor and for them to be able to accept my father as a resident. He has dementia. The previous care home was not equipped to cope with his needs. Since moving to Cambridge Manor my father has flourished. He is calmer, happier and healthier. The team learned
more about him in the first few weeks than the previous home did in 18 months. The attention to detail, individual care and connection to the family is exceptional. I can not recommend it highly enough.
Reply from Maria-Grace Smith, Community Developement Manager at Cambridge Manor Care HomeThank you for your time in leaving this review. We are so glad to have your Dad and family as part of ours. He is such a gentleman and deserves all the care and respect. We are so pleased that our Team’s approach to care, embodying our core values of Truth, Love and Compassion, have benefited your Dad and your family. We strive to individualise our care to all our residents and are so glad it is valuable to you. Thank you from all the team for your recommendation.
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Review from J N (Wife of Resident) published on 1 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are grateful to the staff at Cambridge Manor who show patience, kindness and understanding in the care of our loved one. The admin and nursing teams respond quickly to any queries we may have and reception staff are always welcoming, ready to help and patient when we call. A varied and interesting
programme of activities are organised by an enthusiastic and caring wellbeing team and the residents enjoy tasty meals each day.
Reply from Maria-Grace Smith, Community Development Manager at Cambridge Manor Care HomeOn behalf of the team at Cambridge Manor, I thank you for your kind words. I will share them with the whole team. We are glad that you have found all teams responsive and that your husband enjoys both the activities and the food.
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Review from Anthony R (Husband of Resident) published on 1 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been a resident in the Cambridge Manor Care Home since the 11th of March 2020. She requires full nursing care, has dementia and is almost totally disabled, with all that entails in terms of professional assistance, back-up and kindness. I was looking for somewhere reasonably close to where
I live in north Cambridge. I did my homework on the Internet and visited several establishments. The variation in standards was a bit of an eyeopener for me. However, Cambridge Manor Care Home stood head and shoulders above the rest in terms of its professionalism, organisation and sheer ambience. I was delighted when my wife was offered a place there. Within a very short time of her arrival, "lockdown" arrived. Nevertheless, the staff have kept me fully informed by phone of the problems they encounter and the steps being taken to sort things out. I talk to her on the phone daily and see her in the garden once a week. I feel she could not be in better or more caring hands.
Reply from Maria-Grace Smith, Community Developement Manager at Cambridge Manor Care HomeThank you for your time in leaving this wonderful review. We are so glad we provide the high standard of care and facilities that your wife deserves. She is a special person and we are so glad to have her with us. The lockdown period has been challenging for everyone, but I am glad that you have had the level of communication you require to be kept up to date on your wife's care and needs. We will continue to uphold these high standards and enjoy your visits to our garden. I will pass your kind words on to the team.
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Review from Jamie (Sister of Resident) published on 1 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are welcoming and friendly and the care provided to the residents is exceptional. The place is always clean and tidy with lovely lounge areas and gardens for BBQs and outdoor activities. The rooms have all the facilities needed.
Reply from Maria-Grace Smith, Community Developement Manager at Cambridge Manor Care HomeOn behalf of the staff, we want to thank you for your kind review of our care home. We are delighted you find the service to be of a high standard.
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Review from Jane B (Daughter of Resident) published on 15 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Although I've not been able to be with my mother during lockdown, Cambridge Manor has facilitated contact via Skype if required. The staff have also brought my mother to the reception so we can see her and talk to her on the phone which was lovely. The reception staff and nursing staff I have had
direct contact with during the lockdown have been so kind and caring at a time of stress for family members and I have been so grateful for that. My mother feels safe and comfortable in her home and that is important for her and the family.
Reply from Maria-Grace Smith, Community Developement Manager at Cambridge Manor Care HomeThank you for your kind review. I am so glad that the team have come together to enable you to see and speak with Mum as much as is possible during these difficult times. At TLC, we know how important our families are to our residents' wellbeing and we have tried to do everything that we can to enable our residents to communicate with their loved ones during lockdown, in the safest way for all. Being kind and caring is in our nature, and I am so glad to know that this has continued during what has been a turbulent time for all of us. Your Mother is a very valued member of our family and we are so happy that she knows she is safe with us. We are looking forward to welcoming you and your family back in for a cup of tea and cake in the cafe as soon as we can.
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Review from Karin B (Daughter of Resident) published on 11 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother was becoming increasingly muddled with everyday life and physically struggling to cope. Following the death of her husband, she felt she needed to have increased support and care. Luckily Manor Care Home were able to offer her a room and we helped move her in the day before Coronavirus lockdown.
Sadly, but rightly, we have not been able to visit her in the home but speak to her regularly. At last, she has regular tasty meals with a glass of wine if she likes, she has company and a safe but lovely garden to enjoy. We are relieved and delighted she is experiencing such a four-star service, it does not bear thinking what would have happened to her had she stayed isolated in her home miles from anywhere with no-one close at hand to help. Thank you to all the caring staff for their patience and care of all the residents, how lucky we are to have such kind dedicated people looking after our elderly!
Reply from Maria-Grace Smith, Community Developement Manager at Cambridge Manor Care HomeThank you so much for your kind review. We are so glad that we were able to support you in such a difficult time for you and for Mum. She has been through so much and we are so happy to see her thriving at Cambridge Manor - surrounded by friends and enjoying the homely environment. I noticed that you haven't scored the activities, I can assure you that Mum participates in a wide rage of activities throughout the day and she is a formidable domino player! I will send you information on how to access Mum's Care Plan which outlines what she does on a day-to-day basis including the activities, food and drink and so on. Some relatives are interested in this and some not - it's completely up to you and Mum (if she is happy for you to have this). We so enjoy having Mum with us and are looking forward to the time when you and your family can join us in the gardens for a cup of tea.
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Review from Jenny B (Daughter of Resident) published on 10 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has deteriorated over the last twelve months but since she is 99 this is hardly surprising. She has been expertly cared for by all the staff at the Manor who all exhibit astonishing levels of patience and understanding. The daily activities are all very varied and there are regular visits from
a young man who arrives with a range of animals to be passed around which is always a favourite. A weekly visit by a group of children from the local nursery school is also a big hit. There is a lovely garden which includes hens. The kitchen caters for all tastes and the dining room has flowers on all the tables and proper napkins. Little touches that make such a difference. The laundry does a brilliant job including labelling everything which is a great bonus and ensures clothes are delivered to the rightful owners.
Reply from Maria-Grace Smith, Community Developement Manager at Cambridge Manor Care HomeThank you for your kind words. I am so glad that you and your Mum enjoy the little touches which make Cambridge Manor special. We try to go above and beyond to ensure that the home is well-cared for and offers a 5-star service, whilst also making sure it feels homely and loved. The team are passionate about the service they offer and will be thrilled to read your kind comments on their work. The animals are a big hit with all of us and we will be sure to get them in again as soon as we are able. We miss your visits and so hope that you can join Mum and us for dinner again soon.
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Review from Marion B (Daughter of Resident) published on 10 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Cambridge Manor for three years and at nearly 102, is their oldest resident. My family and I have been truly grateful for the excellent care she and we, have always received. All staff are friendly and helpful and enable my mother to live an active and dignified life. She attends
the many activities on offer and is always beautifully cared for. It’s the little caring things that show they go the extra mile like stapling her newspaper so she doesn’t lose the pages when she’s reading it. Importantly, she says she is very happy and feels secure and confident. We, her family, have always valued not only her care but excellent communication. Any queries have been quickly addressed and we have always felt that there is a partnership in ensuring the best for her. There is definitely an ongoing two-way communication. This has continued through this difficult time of lockdown. So, our ongoing thanks to Cambridge Manor for looking after Mum so well.
Reply from Maria-Grace Smith, Community Developement Manager at Cambridge Manor Care HomeThank you for your wonderful review. We are so glad that your Mum receives excellent care from our friendly team. She really is a pillar of the community here at Cambridge Manor and we love having her and you, as part of our Cambridge Manor Family. Being 102 does have its challenges - and top of our Wellbeing's priority list is to ensure that she is included in all of the activities, as we know how much she enjoys them. We are so glad to hear that you are happy with our level of communication - we do everything we can to ensure that we communicate quickly and effectively in accordance with our values of Truth, Love and Compassion. Thank you.
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Review from E P (Friend of Resident) published on 6 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my friend weekly during her stay. I found the staff helpful and polite. On my first visit, the security rules were explained and I was shown to my friends room. I found the home clean and cheerfully decorated.
Reply from Maria-Grace Smith, Community Developement Manager at Cambridge Manor Care HomeThank you for your lovely review. We are so glad to know that you were received well as a visitor to our Home and that your friend enjoyed her stay with us. We are very proud of our team here at Cambridge Manor and love to hear feedback that everybody was helpful and polite, thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Cambridge Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 75 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 74 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.870 for Cambridge Manor Care Home is calculated as follows: ( (793 Excellents x 5) + (75 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 884 Ratings = 4.87
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cambridge Manor Care Home is based on 74 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 74 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (8)

Shelly

Shelly Prakash

Job Title: Home Manager Joined: 2025

Meet Shelly Prakash, Our Home Manager at Cambridge Manor Care Home.
Shelly brings a wealth of experience and a deep passion for delivering high-quality, person-centred care. He began his journey in care as a carer, working his way up through dedication and compassion. A Registered Nurse by profession, Shelly also holds a graduate-level management qualification, equipping him with both clinical expertise and strong leadership skills.
He joined Cherry Hinton Care Home in November 2019 as a Care Services Manager and was promoted to Home Manager in February 2021. During his time at Cherry Hinton, Shelly led a fantastic team of nurses and carers, always ensuring that residents received personalised, high-quality support while promoting their independence and well-being.


Now at Cambridge Manor, Shelly is excited to bring that same energy, empathy, and excellence to his new role. With a strong, motivated team behind him, he’s committed to making Cambridge Manor a place where every resident feels safe, valued, and truly at home.

Aga

Aga Clark

Job Title: Business Development Manager Joined: 2024

Aga brings a wealth of expertise to her role in Business Development at Cherry Hinton Care Home, combining her dynamic experience in aerospace and design consultancy with a strong background in key account management, operations management, and facilities and office management. Her career spans diverse roles, showcasing her ability to foster meaningful client relationships, drive operational efficiency, and deliver exceptional service. Aga’s strategic mindset and organisational skills are pivotal in enhancing Cherry Hinton’s care offerings and establishing strong partnerships within the community.

Sujamole

Sujamole Mathai

Job Title: Care Services Manager Joined: 2025

Sujamole is the Care Services Manager at Cambridge Manor, dedicated to delivering exceptional care and ensuring the well-being of residents. With a compassionate approach and extensive experience in the care sector, she leads her team with professionalism and empathy. Sujamole is committed to maintaining high standards of care, fostering a supportive environment for both residents and team members. Her leadership plays a key role in upholding Cambridge Manor’s reputation for excellence in person-centred care.

Martin

Martin Ogwang

Job Title: Hotel Services Manager

I have 20 years of experience working in the care sector. I joined the TLC Care family in 2009 and worked in different roles at the Support Office and care homes. I have worked with brilliant mentors within the company and have learnt so much along the way.


As a Hotel Services Manager, I am responsible for managing and delivering outstanding hotel services provided to our residents, based on their interests and needs.


When I am not with residents, I am passionate about learning and development and always enjoy supporting our team members with their training needs.

Dilushani

Dilushani Jayalath

Job Title: Bussiness Support Manager Joined: 2022

I started my journey in the year 2022 with our sister home, TLC Kailash Manor Care Home, as an Administrative Assistant and have since grown into my current role. Today, I manage HR and Finance-related matters within the home, supporting both our team members and residents. I'm an associate member of the CIPD, having completed my Level 5 qualification in HR, and I'm also a certified Mental Health First Aider with MHFA UK. It's a privilege to be part of a team dedicated to delivering exceptional care and support.

Maria

Maria Bonifacio

Job Title: Clinical Lead Joined: 2009

Maria has been at Cambridge Manor since its opening back in 2009. She started as a nurse and has experienced a number of roles since, such as Unit Manager of our residential floor and Unit Manager of our Nursing floor. Maria is a key part of the Cambridge Manor family and always goes out of her way to get a smile from our residents.

Ravinder

Ravinder Tyagi

Job Title: Head Chef Joined: 2022

With over 24 years of culinary expertise, I am a seasoned head chef specialising in continental cuisine, including Mexican, French, Italian, and Indian dishes.


My career began in 2000 at the prestigious Burj Al Arab in Dubai, a seven-star hotel. I then honed my skills on cruise liners for four years and spent 15 years at Hilton. In 2022, I joined TLC Care Home Cambridge Manor, where I oversee the food and beverage experience, including IDDSI special requirement meals for residents

Anna

Anna Albia

Job Title: Customer Service Supervisor Joined: 2024

I am a dedicated professional with a Bachelor’s Degree in Hotel and Restaurant Management, which I earned in the Philippines. I began my career immediately after graduating in 2020, working in the hotel industry, where I developed strong customer care, finance, and leadership skills, and gained valuable experience in customer service.


In 2024, I moved to the United Kingdom to join the TLC Care - Cambridge Manor team, where I transitioned into the care sector. I am proud to apply my skills to support residents and colleagues alike, while continuing to enhance my interpersonal and organisational abilities and expand my knowledge in human resources.


I am passionate about delivering excellent service and contributing to a positive and supportive work environment, while continuing to grow within an organisation that values compassion, teamwork, and excellence.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cambridge Manor Care Home to verify any information. View our terms and conditions. Cambridge Manor Care Home has an Enhanced Service - more info.