Cambridge Manor Care Home

33 Milton Road, Cambridge CB4 1UZ
Review Us
9.9 198 Reviews
  • Cambridge Manor Care Home, Cambridge
Cambridge Manor provides high-quality residential, nursing and dementia care in a modern, purpose-built home near the centre of Cambridge. The experienced and compassionate team makes a meaningful difference to the lives of residents and their families.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

Each resident receives personalised care reflecting individual needs, preferences and routines. The care team, including carers, nurses, hospitality staff and wellbeing coordinators, works together to promote dignity, independence and choice, encouraging a fulfilling and stimulating lifestyle. For those living with memory loss, tailored dementia care supports comfort, confidence and wellbeing.

The home is thoughtfully designed with stylish interiors, en-suite bedrooms and spacious communal areas. Residents and visitors enjoy the welcoming bistro, landscaped gardens and peaceful outdoor spaces, carefully maintained for year-round use.

Located close to the city centre, Cambridge Manor offers excellent access to local amenities and connections with the wider community. Visits from local groups and organisations are welcomed to foster engagement and inclusion.

Whether for short-term respite or long-term care, Cambridge Manor provides a vibrant and homely setting where care evolves with changing needs. Visitors are invited to experience the warm and supportive atmosphere that makes Cambridge Manor a special place to live.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 89 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £1800
  • Self-Funded Residential Dementia Care: £1750 – £1800
  • Self-Funded Nursing Care: £1800 – £1850
  • Self-Funded Nursing Dementia Care: £1800 – £1850
  • RESPITE Self-Funded Residential Care: £2040 – £2160
  • RESPITE Self-Funded Residential Dementia Care: £2100 – £2160
  • RESPITE Self-Funded Nursing Care: £2160 – £2220
  • RESPITE Self-Funded Nursing Dementia Care: £2160 – £2220

These prices are only a guideline, please contact Cambridge Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Shelly Prakash (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 3

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (88)

Visiting

  • Visitors welcome at any time.

Parking

  • Visitors parking on-site and additional parking is available adjacent to the site if required.

Cambridge Manor Care Home Reviews (198)

9.9

Cambridge Manor Care Home has a Review Score of 9.9 (9.850) out of 10, based on 77 reviews in the last 2 years.
Over all time Cambridge Manor Care Home has 198 reviews.

Overall Experience
  • 174
  • 20
  • 0
  • 2
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Date Published
  • 198
  • 11
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  • 77
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Reviewer Connection to Cambridge Manor Care Home
  • 52
  • 30
  • 30
  • 25
  • 12
  • 8
  • 8
  • 7
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 198, showing 181-198
Review from Genoveffa S (Daughter of Resident) published on 4 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cambridge Manor, what an incredible team. Very helpful, very human hearted it's the most exceptional nursing care and supporting team that make the difference. It's been an honour to have the opportunity of having my father with you.
Warm and inviting home with high-quality care and excellent food
and dining.
Dedicated staff, thank you very much indeed. Amazing crew and nursing team. All incredible people.
Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home

It was not only a pleasure to care for your father, but also a delight to deal with such a loving and caring family.

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Review from Bibi T (Daughter-in-law of Resident) published on 12 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my mother in law has not been in Cambridge Manor for long, I am already very impressed with her care.


The staff are wonderful, so patient, caring and kind, not only with my mother in law but with us as well. She has made better progress than we could have hoped for at this stage, which

is down to the care she is receiving. The food is delicious and it is so lovely that my father in law can join her for lunch. She is very comfortable and settled but it is definitely down to the staff that she is happy. They are led from the front by the wonderful manager who is a delight and makes everyone feel welcome, supported and cared for.
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Review from Andy B (Son of Resident) published on 24 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Now that mum has settled in at Cambridge Manor Care Home she is starting to see it as her home.


The staff are always pleasant and friendly and the care mum receives is of a high standard.


There are lots of 'common areas' and a nice garden as well.

Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home

Andy's mother has settled well and we value his regular input into his mother's care needs.

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Review from Andrew L (Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mostly fine, the food and activities can be repetitive.
Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home

We value Andrew's comments.

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Review from D S (Husband of Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can not find the words. Over the years my wife was looked after by the good carers. My wife was my soulmate all our married life.
Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home

It's a delight to still have D S visiting the Home even after the sad passing of his dear wife. His kind words will be passed on to the staff who so lovingly cared for Mrs S during her stay.

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Review from Deborah A (Daughter of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the care and support we have received for my father.
The staff are always kind and helpful and the cleanliness of the home is exceptional.
My father's needs are met and we as a family are very confident that he is cared for 24/7.
Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home

It's always reassuring for the staff to get such positive feedback. Thank you.

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Review from Kate S (Wife of Resident) published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cambridge Manor is an excellent care home. The home itself is bright and beautifully decorated with many facilities for clients and relatives. The staff are exceptional ranging from the home manager to all the cleaning ladies. I have the utmost respect and admiration for all of them. Every member of
staff is welcoming and supportive. My husband is settled in the home and I am totally confident that he is safe in their hands. I have been visiting the home for five years and throughout that time I have witnessed care and dedication daily to the residents.
Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home

It's a pleasure to have your husband with us here at Cambridge Manor.

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Review from H T (Power of Attorney of Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are welcoming at reception. Nursing staff on top floor look after my friend very well. She is bed bound with severe dementia so is unable to use facilities and activities. All staff treat her with respect and kindness.
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Review from A H (Son of Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely caring staff, providing a wonderful service in a clean and well-run care home.
Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home

A delightful review.

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Review from Judy G (Daughter of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has been well looked after since he arrived in November. Staff have been willing to listen to any concerns and resolve them through. When Dad has been unwell, they were quick to involve the Doctor. Dad moved down from the dementia unit to the ground floor and this was well-managed. On one occasion,
I phoned through to reception and asked for a message to be passed to Dad saying I couldn't see him that day and it was not given to him. This caused him some distress and I was upset. There have also been occasions when his bed has not been made. However, overall I am very pleased with his care that he receives.
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Review from Gordon M (Son of Resident) published on 25 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had always said she would never leave her home but one day she said she thought she might like to look. I dropped in unannounced, they showed us a typical room and then introduced me to the manager. A 'quick visit' turned into a long interview about mums needs. We took mum to have a look and she
was thrilled and excited at the prospect of moving in! She kept enquiring when she was going to be able to go in. Since moving in, mums care has been first rate, nothing is too much trouble. I have had regular phone calls regarding mums health. She is so much happier and has settled in so well. Shortly after moving in, I was phoned as mum deteriorated rapidly overnight. When I arrived the staff were totally professional. Once mum was discharged from hospital, the staff have been so thorough in keeping a close eye on her health and well being. The staff are friendly, happy and always available to talk to us. I wouldn't have my mother live anywhere else now, she really is so happy to be at Cambridge Manor.
Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home

It is a pleasure to have Gordon's mum staying with us. Her family are extremely supportive of the Home and visit on a regular basis.

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Review from Stevie B (Son of Resident) published on 17 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were welcomed and helped to settle in on the 7th of February 2014 by the senior nurse.
The care home look after my dad with dignity and compassion because his mobility is not good.
The care home I feel will help him lead as good a life as possible.
The time taken to see him when his buzzer is
rung, could be better, but then nurses have others to care for as well.
Allowances therefore need to be made in these situations.
Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home

I can only thank Mr Bevis for this feedback and assure him that it will be shared with all the members of staff involved with the responsibility of planning and delivering his father's care.

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Review from Nancy G (Resident) published on 16 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
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Review from Robert S (Son-in-law of Resident) published on 16 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Superb carers, great rooms, lovely food. Thoroughly recommended.
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Review from J P (Daughter of Resident) published on 1 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit every 3 months for a week and one of my brother visits weekly. We all feel, together with my mother (who is in the home) very positive about the home. My mother is appreciative of the help she has. My mother says: she feels she has appropriate attention and the atmosphere is always positive
and kind. If she asks for something it is listened to. She feels she'd like to see the GP more often as at the moment she is not feeling well (she did see the GP a few days ago however). Friends/family can come in anytime and are always accommodated well by the staff who are always polite. I always find that the staff say "yes" to any requests I make. I feel very secure with my mother being here. I have confidence.
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Review from E W (Daughter of Resident) published on 1 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly, helpful, professional staff, manager, kitchen staff, carers, nurses, auxiliary staff. All this makes for a smooth running of this large care home. Activities and entertainment good. There is a good ambiance as you enter. The care managers and reception staff are very welcoming.
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Review from David B (Friend of Resident) published on 29 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting my best friend at this home for 7 months now and cant recommend it highly enough. All the staff without fail are always pleasant and helpful and also look smart, something I find lacking whilst visiting another friend locally in a different home. The home is clean welcoming and
my good friend only ever has nice things to say about it and everyone here. Hopefully I will never need the services of a care home but if I do I would be happy to come here.
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Review from Ruth H (Daughter of Resident) published on 13 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had to find a care home at very short notice when the hospital discharged dad just before Christmas. We are delighted with the welcome we were all given and by the care given since then. All the staff we have met are professional, friendly and very supportive. The building is very clean and welcoming.
The food choices are amazing. Everything about the home is exactly what we would have wished and we are so grateful to have found such an amazing place in very difficult circumstances.
Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home

What a wonderful review.
We do strive to provide the highest of standards in all areas of the Home.
It is refreshing and extremely satisfying that we can be of such grateful help and support during a difficult and stressful period in a families life experience.

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Current Review Score: 9.9 (9.850)

Overview of Review Score

The Review Score of 9.9 (9.850) out of 10 for Cambridge Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 77 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 76 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.850 for Cambridge Manor Care Home is calculated as follows: ( (797 Excellents x 5) + (87 Goods x 4) + (12 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 904 Ratings = 4.85
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cambridge Manor Care Home is based on 76 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 76 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

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Meet the Team (7)

Shelly

Shelly Prakash

Job Title: Home Manager Joined: 2025

Meet Shelly Prakash, Our Home Manager at Cambridge Manor Care Home.
Shelly brings a wealth of experience and a deep passion for delivering high-quality, person-centred care. He began his journey in care as a carer, working his way up through dedication and compassion. A Registered Nurse by profession, Shelly also holds a graduate-level management qualification, equipping him with both clinical expertise and strong leadership skills.
He joined Cherry Hinton Care Home in November 2019 as a Care Services Manager, and was promoted to Home Manager in February 2021. During his time at Cherry Hinton, Shelly led a fantastic team of nurses and carers, always ensuring that residents received personalised, high-quality support while promoting their independence and wellbeing.
Now at Cambridge Manor, Shelly is excited to bring that same energy, empathy, and excellence to his new role. With a strong, motivated team behind him, he’s committed to making Cambridge Manor a place where every resident feels safe, valued, and truly at home.

Silviu

Silviu Popescu

Job Title: Business Development Manager Joined: 2025

My name is Silviu, and I have worked in the care industry for over 11 years, undertaking a variety of roles that have fuelled and deepened my passion for supporting others. Before this, I built a successful career in sales, where I developed strong skills in communication, relationship-building, and strategic thinking.


I was drawn to TLC by its exciting prospects, the challenges and opportunities presented by the role, and the company’s clear commitment to investing in its people. I thrive in environments that encourage professional growth, foster collaboration and value meaningful contributions. I look forward to continuing my journey with TLC, helping to drive its success and making a positive difference every day.

Sujamole

Sujamole Mathai

Job Title: Care Services Manager Joined: 2025

Sujamole is the Care Services Manager at Cambridge Manor, dedicated to delivering exceptional care and ensuring the well-being of residents. With a compassionate approach and extensive experience in the care sector, she leads her team with professionalism and empathy. Sujamole is committed to maintaining high standards of care, fostering a supportive environment for both residents and team members. Her leadership plays a key role in upholding Cambridge Manor’s reputation for excellence in person-centred care.

Martin

Martin Ogwang

Job Title: Hotel Services Manager

I have 20 years of experience working in the care sector. I joined the TLC Care family in 2009 and worked in different roles at the Support Office and care homes. I have worked with brilliant mentors within the company and have learnt so much along the way.


As a Hotel Services Manager, I am responsible for managing and delivering outstanding hotel services provided to our residents, based on their interests and needs.


When I am not with residents, I am passionate about learning and development and always enjoy supporting our team members with their training needs.

Dilushani

Dilushani Jayalath

Job Title: Bussiness Support Manager Joined: 2022

I started my journey in the year 2022 with our sister home, TLC Kailash Manor Care Home, as an Administrative Assistant and have since grown into my current role. Today, I manage HR and Finance-related matters within the home, supporting both our team members and residents. I'm an associate member of the CIPD, having completed my Level 5 qualification in HR, and I'm also a certified Mental Health First Aider with MHFA UK. It's a privilege to be part of a team dedicated to delivering exceptional care and support.

Maria

Maria Bonifacio

Job Title: Clinical Lead Joined: 2009

Maria has been at Cambridge Manor since its opening back in 2009. She started as a nurse and has experienced a number of roles since, such as Unit Manager of our residential floor and Unit Manager of our Nursing floor. Maria is a key part of the Cambridge Manor family and always goes out of her way to get a smile from our residents.

Ravinder

Ravinder Tyagi

Job Title: Head Chef Joined: 2022

With over 24 years of culinary expertise, I am a seasoned head chef specialising in continental cuisine, including Mexican, French, Italian, and Indian dishes.


My career began in 2000 at the prestigious Burj Al Arab in Dubai, a seven-star hotel. I then honed my skills on cruise liners for four years and spent 15 years at Hilton. In 2022, I joined TLC Care Home Cambridge Manor, where I oversee the food and beverage experience, including IDDSI special requirement meals for residents

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