Cambridge Manor Care Home

My mother-in-law moved to Cambridge Manor Care Home in April 2020 at the beginning of lockdown. It was a really hard adjustment for us all, my mother-in-law, us and the home. However, after the initial isolation period, where my mother-in-law was confused but very well cared for, she has got happier and healthier as the time has gone on. We have had happy visits and seen my mother-in-law improve in health every time. I now can say my mother-in-law is more happy than I’ve seen her in a long time and from what I can see the care is amazing. I must say I’m very jealous of the entertainment provided and look forward to joining them when we are allowed. I have never seen or heard of care homes that provide so much for the residents to do. This keeps their body and brains active. Well done Cambridge Manor Care Home and thank you for the care you give my mother-in-law.

Cambridge Manor offers wonderful care and nursing services to its residents. I would like to commend the team and its management for their dedication, commitment and competence, always striving to live by truth, love and compassion values. They had to deal with extraordinary circumstances and are coping so admirably with the Covid restrictions. With eternal gratitude, I would like to note their bespoke approach and recognising the importance of family members visiting and for enabling and facilitating the different types of visits during lockdowns. Since my father became a resident here in January 2021, I am witnessing consistent outstanding care and support for residents, superb quality of food and drink, a wide range of activities and entertainment – music and movies, crafts, puzzles and games, exercise, sensory and relaxation. I am so happy that my father is content and so well cared for.

Encouraging my mother to move to Cambridge Manor Care Home has been a long process, almost two years. Throughout that time I have felt supported by the staff with kindness and understanding that it was a difficult move both for my mother and for me. She moved in at a very difficult time, the Covid-19 pandemic put extra difficulties in our way but my mother has come through all this with the kindness, care and attention she receives.

We have been very fortunate to find Cambridge Manor and for them to be able to accept my father as a resident. He has dementia. The previous care home was not equipped to cope with his needs. Since moving to Cambridge Manor my father has flourished. He is calmer, happier and healthier. The team learned more about him in the first few weeks than the previous home did in 18 months. The attention to detail, individual care and connection to the family is exceptional. I can not recommend it highly enough.

We are grateful to the staff at Cambridge Manor who show patience, kindness and understanding in the care of our loved one. The admin and nursing teams respond quickly to any queries we may have and reception staff are always welcoming, ready to help and patient when we call. A varied and interesting programme of activities are organised by an enthusiastic and caring wellbeing team and the residents enjoy tasty meals each day.

My wife has been a resident in the Cambridge Manor Care Home since the 11th of March 2020. She requires full nursing care, has dementia and is almost totally disabled, with all that entails in terms of professional assistance, back-up and kindness. I was looking for somewhere reasonably close to where I live in north Cambridge. I did my homework on the Internet and visited several establishments. The variation in standards was a bit of an eyeopener for me. However, Cambridge Manor Care Home stood head and shoulders above the rest in terms of its professionalism, organisation and sheer ambience. I was delighted when my wife was offered a place there. Within a very short time of her arrival, "lockdown" arrived. Nevertheless, the staff have kept me fully informed by phone of the problems they encounter and the steps being taken to sort things out. I talk to her on the phone daily and see her in the garden once a week. I feel she could not be in better or more caring hands.

The staff are welcoming and friendly and the care provided to the residents is exceptional. The place is always clean and tidy with lovely lounge areas and gardens for BBQs and outdoor activities. The rooms have all the facilities needed.

Although I've not been able to be with my mother during lockdown, Cambridge Manor has facilitated contact via Skype if required. The staff have also brought my mother to the reception so we can see her and talk to her on the phone which was lovely. The reception staff and nursing staff I have had direct contact with during the lockdown have been so kind and caring at a time of stress for family members and I have been so grateful for that. My mother feels safe and comfortable in her home and that is important for her and the family.

Our mother was becoming increasingly muddled with everyday life and physically struggling to cope. Following the death of her husband, she felt she needed to have increased support and care. Luckily Manor Care Home were able to offer her a room and we helped move her in the day before Coronavirus lockdown. Sadly, but rightly, we have not been able to visit her in the home but speak to her regularly. At last, she has regular tasty meals with a glass of wine if she likes, she has company and a safe but lovely garden to enjoy. We are relieved and delighted she is experiencing such a four-star service, it does not bear thinking what would have happened to her had she stayed isolated in her home miles from anywhere with no-one close at hand to help. Thank you to all the caring staff for their patience and care of all the residents, how lucky we are to have such kind dedicated people looking after our elderly!

My mum has deteriorated over the last twelve months but since she is 99 this is hardly surprising. She has been expertly cared for by all the staff at the Manor who all exhibit astonishing levels of patience and understanding. The daily activities are all very varied and there are regular visits from a young man who arrives with a range of animals to be passed around which is always a favourite. A weekly visit by a group of children from the local nursery school is also a big hit. There is a lovely garden which includes hens. The kitchen caters for all tastes and the dining room has flowers on all the tables and proper napkins. Little touches that make such a difference. The laundry does a brilliant job including labelling everything which is a great bonus and ensures clothes are delivered to the rightful owners.

My mother has been in Cambridge Manor for three years and at nearly 102, is their oldest resident. My family and I have been truly grateful for the excellent care she and we, have always received. All staff are friendly and helpful and enable my mother to live an active and dignified life. She attends the many activities on offer and is always beautifully cared for. It’s the little caring things that show they go the extra mile like stapling her newspaper so she doesn’t lose the pages when she’s reading it. Importantly, she says she is very happy and feels secure and confident. We, her family, have always valued not only her care but excellent communication. Any queries have been quickly addressed and we have always felt that there is a partnership in ensuring the best for her. There is definitely an ongoing two-way communication. This has continued through this difficult time of lockdown. So, our ongoing thanks to Cambridge Manor for looking after Mum so well.

I visited my friend weekly during her stay. I found the staff helpful and polite. On my first visit, the security rules were explained and I was shown to my friends room. I found the home clean and cheerfully decorated.

Thank you.

My father has been here for over a year now. Once his needs had been addressed the care has been excellent. All staff are happy and friendly and will act on requests. Any problems have been dealt with quickly and efficiently. Management and staff put residents needs first and are always looking to improve and offer more enrichment. My father feels safe and looked after. I like that relatives are involved in activities and welcomed to join.

Had visited the home previously for care after a hip operation, however this was postponed by the hospital and I was admitted as an emergency. The care has been very good, I have a pleasant room of my own with an essential walk-in shower and toilet. The staff are kindness itself and help me whenever required. I particularly enjoyed the 'resident of the day' (related to the date and my room number and have had many staff visit us).

Absolutely fantastic nursing care for my dear Mum - I could not recommend this care home enough for a patient who is having palliative care.

The family and I, couldn't wish for better.

Caring and experienced staff, delivering a standard of care at the highest level.

Mum has been cared for very well at Cambridge Manor. We will not hesitate in her returning in the future.

My next of kin had been in hospital for a few months, came here and received a warm welcome. Has shown great improvement to her health and social skills. I would happily recommend the care home.