Cambridge Manor Care Home

33 Milton Road, Cambridge CB4 1UZ
Review Us
9.9 198 Reviews
  • Cambridge Manor Care Home, Cambridge
Cambridge Manor provides high-quality residential, nursing and dementia care in a modern, purpose-built home near the centre of Cambridge. The experienced and compassionate team makes a meaningful difference to the lives of residents and their families.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

Each resident receives personalised care reflecting individual needs, preferences and routines. The care team, including carers, nurses, hospitality staff and wellbeing coordinators, works together to promote dignity, independence and choice, encouraging a fulfilling and stimulating lifestyle. For those living with memory loss, tailored dementia care supports comfort, confidence and wellbeing.

The home is thoughtfully designed with stylish interiors, en-suite bedrooms and spacious communal areas. Residents and visitors enjoy the welcoming bistro, landscaped gardens and peaceful outdoor spaces, carefully maintained for year-round use.

Located close to the city centre, Cambridge Manor offers excellent access to local amenities and connections with the wider community. Visits from local groups and organisations are welcomed to foster engagement and inclusion.

Whether for short-term respite or long-term care, Cambridge Manor provides a vibrant and homely setting where care evolves with changing needs. Visitors are invited to experience the warm and supportive atmosphere that makes Cambridge Manor a special place to live.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 89 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £1800
  • Self-Funded Residential Dementia Care: £1750 – £1800
  • Self-Funded Nursing Care: £1800 – £1850
  • Self-Funded Nursing Dementia Care: £1800 – £1850
  • RESPITE Self-Funded Residential Care: £2040 – £2160
  • RESPITE Self-Funded Residential Dementia Care: £2100 – £2160
  • RESPITE Self-Funded Nursing Care: £2160 – £2220
  • RESPITE Self-Funded Nursing Dementia Care: £2160 – £2220

These prices are only a guideline, please contact Cambridge Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Shelly Prakash (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 3

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (88)

Visiting

  • Visitors welcome at any time.

Parking

  • Visitors parking on-site and additional parking is available adjacent to the site if required.

Cambridge Manor Care Home Reviews (198)

9.9

Cambridge Manor Care Home has a Review Score of 9.9 (9.850) out of 10, based on 77 reviews in the last 2 years.
Over all time Cambridge Manor Care Home has 198 reviews.

Overall Experience
  • 174
  • 20
  • 0
  • 2
  • 2
Date Published
  • 198
  • 11
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  • 77
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Reviewer Connection to Cambridge Manor Care Home
  • 52
  • 30
  • 30
  • 25
  • 12
  • 8
  • 8
  • 7
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 198, showing 161-180
Review from Lynne W (Daughter-in-law of Resident) published on 12 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late mother in law was a resident of Cambridge Manor for over 7 years. We do not live locally so were not regular visitors - but were always kept informed of any change in her health etc.
She was very happy there and it helped the transition from her own home that she was able to bring some of her
furniture and personal possessions with her.
During her final illness, my husband and I spent over a week at her bedside - and I was hugely impressed with the care shown to her - and to us - by all the staff. Their support at such a difficult time was invaluable.
There was a very happy, friendly, caring atmosphere in the home - from staff, residents and visitors alike.
Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home

Your mother in law and her family will be greatly missed in the home. She was very fortunate to have a supportive and loving family.

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Review from Margaret W (Cousin of Resident) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care of our relative was as good as we could have hoped for. We chose this home on the recommendation of a social worker friend and never had any doubt about our decision. Our relative needed a great deal of help and care, sometimes they probably weren't the easiest person, being frustrated and
with their memory going. But the staff were very patient, kind and we felt confident that our relative had the best care possible. We owe our sincere thanks to the staff of Cambridge Manor Care Home.
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Review from L R (Friend of Resident) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found it a friendly place to be, the staff are always happy to help with anything and will try to do all they can to sort out any problem. My friend is always happy when I go to see her, also her friend is also very happy to see me as I fetch them homemade cakes.
Bribery eh!
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Review from J B (Daughter of Resident) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care home. On the first visit, the staff were welcoming and reassuring.
An elegant hotel-like atmosphere and surroundings, always clean and well maintained.
Nursing care is excellent, warm and whilst professional has good communication with family.
Well run activities programme, an
affectionate family atmosphere is achieved and staff look happy. Residents are treated with respect, dignity and warmth. Good food.
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Review from Janice M (Daughter of Resident) published on 16 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so very grateful for you turning an extremely difficult situation into a very well managed one. It is great to see my Father settled and looking better than he has done in a very long time. Thank you, Cambridge Manor and all the staff for being so kind, caring and professional. You are all fantastic,
I hope you realise the extent of the family's gratitude.
Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home

Our sincere thanks goes out to Janice for such a heartfelt review.

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Review from S C (Resident) assisted by family/friend published on 1 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident for four months and I find the home a lovely place to live.
Reply from James Chandler, Community Developement Manager at Cambridge Manor Care Home

Your story is an example of providing you with the support you needed to remain as independent as possible, it is a pleasure to have you as a resident at Cambridge Manor Care Home.

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Review from S M (Son of Resident) published on 19 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was a relief to find such a modern, smart nursing home with such high standards of care and support.
My father has very advanced Alzheimers and requires one to one care which Cambridge Manor excel at. I have complete confidence in their care and handling of my father.
Reply from James Chandler, Community Developement Manager at Cambridge Manor Care Home

Thank you for your feedback, we are so pleased he has found a home with us and you are happy with the level of care and support he receives.

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Review from Sarah U (Daughter of Resident) published on 6 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is currently being beautifully cared for in the 'Memory Loss' Unit on the First Floor of Cambridge Manor.
I have been deeply impressed by the skill, thoughtfulness and humanity of the staff on this Unit.


It is obvious that the staff have a thorough understanding of the numerous and complicated

difficulties, deficits and challenges faced by these residents, and on a daily basis, I have watched care being delivered with respect, kindness and compassion.


It has been a huge relief to our family to find Cambridge Manor Care Home for Mum, in this sad and tricky part of her life.

Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home

Sarah's mum has recently moved to the First Floor Unit where we care for residents living with dementia.
She has settled extremely well. She is a pleasure to care for and is fortunate to have the devotion and support of her daughter.

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Review from Al D (Son of Resident) published on 4 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care Mum received at Cambridge Manor was exceptional, Mum was an extremely independent person who loved company and doing as much as she could for herself. Residents are encouraged to participate in a full diary of activities and staff did all they could to accommodate Mum's preferences and needs.
I think that's what stands out for me is that each person is treated as an individual and every aspect of Mum's care was well managed whilst maintaining her independence. As Mum settled it was very apparent that she no longer felt lonely or anxious, something that she had struggled with despite having many friends whilst living on her own. The care she received from all the staff that she interacted with was heartwarming. I am so relieved that Mum spent her final months in a place where the staff have real and genuine love and concern as well as the support they provided us as a family.
Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home

Al was very supportive of his mother's care whilst she was living with us. He worked closely with the nurses and care staff to enable us to give his mother the care best tailored to her needs. She was extremely lucky to have such a caring and supportive son.

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Review from R C (Son of Resident) published on 15 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a relatively new care home, it is light and airy. The recent refurbishments provide a welcoming reception area. Some of the staff have been in place for several years which gives important continuity for longer-term residents. The staff are very kind and the care is personalised, going beyond basic
hygiene factors. The nursing staff are always happy to take the time to discuss residents' needs.
Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home

Richards mother has been in the Home a number of years. The family are very supportive and take an active part in our person-centred care planning process and I would like to say thank you to the family for their continued support over the years. The staff value the strong relationships that have developed between themselves and the family.

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Review from Margaret M (Wife of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The quality of care and communication of Cambridge Manor is excellent. The overall standard of care and cleanliness is second to none and I am very happy with all aspects of my husbands care. If I have had any queries they have always been answered and dealt with immediately. Very happy with everything.
Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home

Margaret's husband has been living with us a number of years now.
His friends and family visit on a very regular basis and are a pleasure to deal with. They are very supportive both towards the Home and to Margaret's husband.

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Review from Peter B (Husband of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care is considerate and my wife is always clean and smells fresh.
Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home

Peter has visited the home every day since his wife's admission and has always enjoyed his afternoon's relaxing with her in the social areas.

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Review from J L (Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find this care home to be excellent. QAll the staff are caring and you can go to them with any problem. The food here is excellent and as I am a fussy eater, they will cook what I ask for. The care home has a feeling of home about it. I am very pleased to be here and it is like having a second family
but I feel the activities are not as good as they used to be which is disappointing.
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Review from D A (Daughter of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care of my father is excellent. Vey friendly staff, always willing to go the extra mile. Highly recommended.
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Review from Barbara H (Niece of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an excellent care home and I would recommend it to others.
The staff are friendly and helpful and I know my uncle is receiving the best possible care.
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Review from Derek L (Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am a resident in this care home so I look after myself pretty well, but the staff keep an eye on me. The only trouble is keeping staff. They have just changed the menu and it is not for the better.
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Review from J F (Niece of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very pleasant clean and bright building with friendly staff and atmosphere. The facilities and food are excellent not only for residents but for visitors. Minor but necessary maintenance e.g. Dripping tap took some time to rectify but were carried out. Staff took any concerns from relatives very seriously
and acted quickly and explained any actions where required.
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Review from Thomas H (Nephew of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly professional staff who care for the residents, showing patience and concern.
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Review from B D (Son-in-law of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carer on the second floor is extremely kind and helpful.
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Review from Annie M (Daughter of Resident) published on 5 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with my 94-year-old mother's stay at Cambridge Manor. The environment is friendly and warm and my mother is well cared for. The nursing staff and carers provide a safe and cosy retreat where every consideration for my mother's needs is catered for with attention and a smile.
Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home

Annie and her mother are such lovely ladies. Annie visits every day. She is a great support and is actively involved in her mothers care. She also participates in our activity programme both inside the Home and out in the Community.

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Current Review Score: 9.9 (9.850)

Overview of Review Score

The Review Score of 9.9 (9.850) out of 10 for Cambridge Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 77 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 76 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.850 for Cambridge Manor Care Home is calculated as follows: ( (797 Excellents x 5) + (87 Goods x 4) + (12 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 904 Ratings = 4.85
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cambridge Manor Care Home is based on 76 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 76 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

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Meet the Team (7)

Shelly

Shelly Prakash

Job Title: Home Manager Joined: 2025

Meet Shelly Prakash, Our Home Manager at Cambridge Manor Care Home.
Shelly brings a wealth of experience and a deep passion for delivering high-quality, person-centred care. He began his journey in care as a carer, working his way up through dedication and compassion. A Registered Nurse by profession, Shelly also holds a graduate-level management qualification, equipping him with both clinical expertise and strong leadership skills.
He joined Cherry Hinton Care Home in November 2019 as a Care Services Manager, and was promoted to Home Manager in February 2021. During his time at Cherry Hinton, Shelly led a fantastic team of nurses and carers, always ensuring that residents received personalised, high-quality support while promoting their independence and wellbeing.
Now at Cambridge Manor, Shelly is excited to bring that same energy, empathy, and excellence to his new role. With a strong, motivated team behind him, he’s committed to making Cambridge Manor a place where every resident feels safe, valued, and truly at home.

Silviu

Silviu Popescu

Job Title: Business Development Manager Joined: 2025

My name is Silviu, and I have worked in the care industry for over 11 years, undertaking a variety of roles that have fuelled and deepened my passion for supporting others. Before this, I built a successful career in sales, where I developed strong skills in communication, relationship-building, and strategic thinking.


I was drawn to TLC by its exciting prospects, the challenges and opportunities presented by the role, and the company’s clear commitment to investing in its people. I thrive in environments that encourage professional growth, foster collaboration and value meaningful contributions. I look forward to continuing my journey with TLC, helping to drive its success and making a positive difference every day.

Sujamole

Sujamole Mathai

Job Title: Care Services Manager Joined: 2025

Sujamole is the Care Services Manager at Cambridge Manor, dedicated to delivering exceptional care and ensuring the well-being of residents. With a compassionate approach and extensive experience in the care sector, she leads her team with professionalism and empathy. Sujamole is committed to maintaining high standards of care, fostering a supportive environment for both residents and team members. Her leadership plays a key role in upholding Cambridge Manor’s reputation for excellence in person-centred care.

Martin

Martin Ogwang

Job Title: Hotel Services Manager

I have 20 years of experience working in the care sector. I joined the TLC Care family in 2009 and worked in different roles at the Support Office and care homes. I have worked with brilliant mentors within the company and have learnt so much along the way.


As a Hotel Services Manager, I am responsible for managing and delivering outstanding hotel services provided to our residents, based on their interests and needs.


When I am not with residents, I am passionate about learning and development and always enjoy supporting our team members with their training needs.

Dilushani

Dilushani Jayalath

Job Title: Bussiness Support Manager Joined: 2022

I started my journey in the year 2022 with our sister home, TLC Kailash Manor Care Home, as an Administrative Assistant and have since grown into my current role. Today, I manage HR and Finance-related matters within the home, supporting both our team members and residents. I'm an associate member of the CIPD, having completed my Level 5 qualification in HR, and I'm also a certified Mental Health First Aider with MHFA UK. It's a privilege to be part of a team dedicated to delivering exceptional care and support.

Maria

Maria Bonifacio

Job Title: Clinical Lead Joined: 2009

Maria has been at Cambridge Manor since its opening back in 2009. She started as a nurse and has experienced a number of roles since, such as Unit Manager of our residential floor and Unit Manager of our Nursing floor. Maria is a key part of the Cambridge Manor family and always goes out of her way to get a smile from our residents.

Ravinder

Ravinder Tyagi

Job Title: Head Chef Joined: 2022

With over 24 years of culinary expertise, I am a seasoned head chef specialising in continental cuisine, including Mexican, French, Italian, and Indian dishes.


My career began in 2000 at the prestigious Burj Al Arab in Dubai, a seven-star hotel. I then honed my skills on cruise liners for four years and spent 15 years at Hilton. In 2022, I joined TLC Care Home Cambridge Manor, where I oversee the food and beverage experience, including IDDSI special requirement meals for residents

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