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Care Homes Owned by TLC Care Ltd in Hertfordshire

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9.9 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by TLC Care Ltd in Hertfordshire

Only the locations & reviews in Hertfordshire for TLC Care Ltd are showing below.

View the details of all 9 locations (with 1293 reviews) owned by TLC Care Ltd

TLC Care Ltd Locations in Hertfordshire (2)

 - Browse 2 Care Homes owned by TLC Care Ltd in Hertfordshire
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Cooperscroft
Coopers Lane Road, Potters Bar EN6 4AE 
Top 20 carehome award certificate
10 123 reviews
Cooperscroft, Potters Bar, Hertfordshire
Top 20 carehome award certificate
"One word in all respects - Excellent. Particularly the arrival all aspects covere admirably by Dawn. Many thanks.…"   Read all 123 reviews
  • from £2,169 / week
  • 60 Rooms
Location Type Care Home

Cooperscroft Care Home, rated ‘Outstanding’ by the Care Quality Commission (January 2024), is situated in the quiet town of Potters Bar. It offers specialist nursing and dementia care in a peaceful, ... Read more about Cooperscroft

Older Person Care Permanent Care Respite Care
  • Nursing Care
  • Dementia Nursing Care
  • Mental Health Care
Cuffley Manor
Coopers Lane Road, Potters Bar EN6 4AA 
9.9 175 reviews
Cuffley Manor, Potters Bar, Hertfordshire
"I am truly amazed at how fantastic this place is. I've stayed in a lot of 5 star hotels all over the world and Cuffley Manor I have to say…"   Read all 175 reviews
  • from £1,850 / week
  • 60 Rooms
Location Type Care Home

Cuffley Manor is an award-winning care home in Potters Bar offering exceptional residential and dementia care in a setting of comfort, elegance and warmth. For those living with memory loss, ... Read more about Cuffley Manor

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care

TLC Care Ltd Reviews in Hertfordshire (298)

9.9

TLC Care Ltd has a Group Review Score of 9.9 (9.936) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to TLC Care Ltd must have a Review Score.

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Review of

Cooperscroft

from Joe B (Husband of Resident) published on 12 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One word in all respects - Excellent.
Particularly the arrival all aspects covere admirably by Dawn.
Many thanks.
Reply from Dawn Cawley, Business Development Manager at CooperscroftThank you for your kind words. It was a pleasure to get to know you and Patricia. Her determination to return home was amazing. Thank you for bringing your wonderful smile every day.
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Review of

Cuffley Manor

from Paul D (Son of Resident) published on 23 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am truly amazed at how fantastic this place is. I've stayed in a lot of 5 star hotels all over the world and Cuffley Manor I have to say are right up there with the best of them on every level! Mum and I had private dinning and everything was superb! The chef met as and sat us in a beautiful room
with stunning views. The food and service was superb. Everything everywhere looks brand new and perfect. The staff throughout smile and don't hesitate to help. I honestly believe this must be the best care home in the country and its such a relief to know mum is being treated so well. They made us feel like royalty it doesn't feel like a care home its like a deluxe 5 star all inclusive.
Reply from Alexandra Borobeica, Manager at Cuffley ManorDear Paul,
Thank you so much for your incredibly kind words. It truly means the world to us to read such wonderful feedback.
We are absolutely delighted that you and your mum enjoyed the private dining experience. Our chef and the whole team take great pride in creating special moments for families, so it is lovely to hear that everything from the food to the setting and service made you feel so well looked after.
Your comments about the home, the atmosphere, and our team members are greatly appreciated. We are very proud of our warm, welcoming environment, and it is our aim every day to ensure residents feel comfortable, valued and truly at home. Knowing that you feel reassured and confident that your mum is being treated so well is the greatest compliment we could receive.
Thank you again for taking the time to share your experience - it really does mean so much to all of us at Cuffley Manor.
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Review of

Cooperscroft

from Nick M (Son of Resident) published on 19 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly, attentive and professional, the team at Cooperscroft provides much needed support to Dad. The accommodation and facilities are excellent, and the staff take great care to be positive and helpful. The food is of very high quality and the carers quickly alternate between providing meals in the
dining room or to Dad's room. Communication with Cooperscroft has been smooth, and the team has always been willing to listen and quick to offer solutions. Living overseas complicates contact with Dad, but the team is always on hand to ensure that we can talk to each other.
Cooperscroft provides excellent support in a friendly and positive environment. I'm very pleased and comforted knowing that Dad is under their care.
Reply from Dawn Cawley, Business Development Manager at CooperscroftThank you so much for your incredibly kind and thoughtful review.

It truly means a great deal to the whole team here at Cooperscroft to know that you feel reassured and comforted by the care we provide to your Dad. Supporting not only our residents but also their families - especially when you're living overseas - is something we take very seriously, so we're delighted that communication and contact have felt smooth and reliable for you.

Your lovely comments about our team, the food, and the flexibility around mealtimes will be shared with everyone. We're very proud of the positive and supportive environment we aim to create each day, and it's wonderful to know that this is reflected in your experience.

Thank you again for your trust and for taking the time to share your feedback. It's a privilege to care for your Dad and to support your family.
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Review of

Cuffley Manor

from N J (Daughter of Resident) published on 9 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has received exceptional care and support at Cuffley Manor. The staff have been so kind. I cannot thank them enough. The home itsef consistently operates at a high standard, providing a safe and supportve environment. The staff are excellent at communicating any updates on my mum's care. It is
so reassuring and has given me immense peace of mind.
Reply from Alexandra Borobeica, Manager at Cuffley ManorThank you so much for your kind words. We're really pleased to hear your mum has received exceptional care and that you've felt supported and kept informed throughout. Our team works very hard to provide a safe, caring environment, and it means a lot to us to know this has given you peace of mind. Thank you again for taking the time to share your experience.
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Review of

Cooperscroft

from Chris E (Stepdaughter of Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our stepmother was sadly in Cooperscroft Care Home for a short time, but we could not have wished for anywhere nicer for her to spend her last days. The staff were all so caring and kind, the entertainment and facilities were great and varied, the food and layout of the dining room were always nice
and she had a perfect en suite room which was made to be like home with photos and personal items. Thank you all so much
Reply from Dawn Cawley, Business Development Manager at CooperscroftThank you, Chris, for your kind words! We were thrilled to care for your step-mum, and that you were happy, that she was comfortable, and that her experience was so positive. Your feedback is invaluable to our entire team. Knowing that our care and communication have made a meaningful impact is incredibly fulfilling, and I will be sure to share your appreciation with all the team, who take great pride in supporting our residents and their families.
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Review of

Cooperscroft

from M H (Son of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cooperscroft is amazing. The staff are fabulous, friendly, helpful and can't do enough for you. The care my mum gets is top class, the doctor and nurses are helpful and knowledgeable. We feel more than happy to leave mum in the care of these fabulous people.
Reply from Subin Puthan Veettil, Home Manager at CooperscroftThank you so much for your wonderful feedback. We are absolutely delighted to hear how happy you are with the care your mum is receiving at Cooperscroft.
Your kind words about our staff, as well as the GP and nurses, mean a great deal to us. The whole team works incredibly hard to provide compassionate, high-quality care, and it is truly rewarding to know that their friendliness, knowledge, and dedication have helped you feel confident and reassured.
Thank you for placing your trust in us during such an important time.
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Review of

Cooperscroft

from Roland J (Son of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased and impressed by the quality of the care and facilities. The staff, at all levels, are excellent. They have made a difficult time for all of us a relatively easy transition. It is expensive but one can see why.
Reply from Subin Puthan Veettil, Home Manager at CooperscroftDear Roland,
Thank you very much for your kind and thoughtful feedback. We are delighted to hear that you have been pleased with the quality of the care and facilities, and that our team has helped make what can be a very difficult time a smoother transition for you and your family.
Your comments about the staff at all levels mean a great deal to us. They are deeply committed to providing the highest standard of care, and it is always encouraging to know their efforts are making a positive difference.
Thank you again for taking the time to share your experience.
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Review of

Cooperscroft

from Linda C (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care mum has received since arriving has been amazing. She is happy, comfortable and safe. Communication is great. Nothing is too much trouble. The staff are always willing to help.
Reply from Subin Puthan Veettil, Home Manager at CooperscroftThank you so much, Linda, for your kind words. We are truly delighted to hear that your mum is happy, comfortable, and safe, and that her experience has been overwhelmingly positive.
Your feedback means a great deal to the whole team. Knowing that our care and communication have made a difference is incredibly rewarding, and your appreciation will be shared with all the staff, who take great pride in supporting residents and their families.
Thank you again for taking the time to share your experience.
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Review of

Cuffley Manor

from Martin B (Friend of Resident) published on 19 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting this care home since August (5 days a week) and in all my visits everyone has made me feel very welcome and I have seen how well everyone works together to give the residents the very best care that they all deserve. This care home has been the best I have ever experienced in all
the homes I have been to visit and I would like them all to be thanked for all their good work. Finally I would definitely recommend this care home to all my family and friends.
Reply from Alexandra Borobeica, Manager at Cuffley ManorThank you so much for taking the time to share such kind and thoughtful feedback.
We are truly delighted to hear that you have felt welcomed during your visits and that you have seen our team working together to provide the very best care for our residents. Your words mean a great deal to us, and it is incredibly rewarding to know that our efforts are recognised and appreciated.
Our team is deeply committed to creating a caring, supportive, and welcoming environment, and your recommendation to family and friends is the highest compliment we could receive. I will be sure to share your feedback with the whole team, as it will mean a lot to them.
Thank you once again for your trust and support.
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Review of

Cooperscroft

from Lyn P (Daughter of Resident) published on 10 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a lovely home. Dad is well looked after and we are all much happier and less stressed knowing that he is being beautifully cared for. Food is excellent and although Dad isn't making full use of the entertainment on offer it's good to know we can all take part if we want too.
Dads rooms in spacious,
comfortable and clean with a lovely outlook over the garden. Staff are caring and attentive. We have already made use of the cinema room on a couple of occasions for a family viewing of a Spurs football match! Highly recommended.
Reply from Dawn Cawley, Business Development Manager at CooperscroftYour dad settled in very well. We are thrilled that your family can enjoy their beloved Spurs games on our big screen in the cinema. Making the lives of our residents is our top priority.
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Review of

Cooperscroft

from Nick L (Son of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cooperscroft is a lovely home. From the moment Mum arrived, the staff have been super helpful and caring. It's the first time Mum has needed care, but the transition from independent living to living here has been really easy. The location and the view is lovely and every single member of staff has
been wonderful, at times spending hours with Mum helping her individually. I wasn't worried at all leaving Mum there - the staff gave me the confidence that they genuinely care for the residents.
Reply from Dawn Cawley, Business Development Manager at CooperscroftThank you so much for your kind words nick i have passed them onto our team. Your mum was a pleasure to care for.
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Review of

Cooperscroft

from Hugh C (Brother of Resident) published on 17 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my sister could no longer be looked after in her own home, she selected Cooperscroft care home as her final residence, having visited it some time before. Sadly she only had a few weeks to enjoy the enhanced quality of life it granted her. Sincere thanks to all the staff for their patience and
humour in the final weeks.
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Review of

Cuffley Manor

from Steve O (Nephew of Resident) published on 3 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bob is my Uncle and my brother and our family's went to celebrate Bobs 100th Birthday a week before his actual Birthday which was on the 11th Sept. The Staff were incredible ! . Caring towards Bob and nothing was too much. The set up the Garden room with ballon's, table cloths and serviettes. They made
our celebration with Bob so very Happy.
Thank you from all of us to all the staff !!
Reply from Alexandra Borobeica, Manager at Cuffley ManorDear Steve,
Thank you so much for your beautiful message and for taking the time to share this feedback with us. It was an honour to celebrate Bob's incredible milestone with you all - a 100th birthday is truly special, and we are delighted that you chose to mark the occasion here at Cuffley Manor.
We are thrilled to hear that you and your family felt supported and cared for by the team. Our team take great pride in making moments like these meaningful, and your kind words mean a great deal to them.
Thank you once again for your appreciation.
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Review of

Cooperscroft

from M P (Daughter of Resident) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Cooperscroft are unfailingly attentive. Whatever my parents say they may be missing, someone tries to source it for them, and the healthcare is second to none.
Reply from Dawn Cawley, Business Development Manager at CooperscroftThank you for your thoughtful feedback, Marianne. It's genuinely rewarding to be part of your parents' care. We are dedicated to enhancing the well-being and joy of our residents every day. Your kind words inspire us to continue our efforts!
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Review of

Cooperscroft

from Emmy M (Daughter of Resident) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What an amazing care home. Filled with love and compassion for our dear father, so much attention to detail with care. Staff are above 5 stars always there for him with attention and care, nothing is ever too much. Thank you.
Reply from Dawn Cawley, Business Development Manager at CooperscroftThank you so much for your kind words! We're thrilled to hear that you feel the love and compassion we strive to provide at our care home. Our team is dedicated to ensuring that every resident receives the attention and care they deserve, and it's wonderful to know that this is making a positive impact on your father's experience. Your appreciation truly means a lot to us. Thank you for trusting us with his care!
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Review of

Cuffley Manor

from B A (Granddaughter of Resident) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care staff at Cuffley Manor have been helpful and accommodating for my grandparent and my family. Working within the NHS myself, I have experienced a range of care homes and facilities, managers and staff have been observed to have been caring, professional and working in line with CQC and other legislation.
I feel very comfortable and reassured that the workers look after my grandparent to the best of their ability.
Reply from Zach Ekpe, Business Development Manager at Cuffley ManorThank you so much for your kind words about our awesome care team here at Cuffley Manor! We absolutely love what we do and are proud to serve our residents every single day. Your words mean even more considering your experiencing of visiting homes - this is MUCH appreciated. Wishing you all the best!
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Review of

Cooperscroft

from Christian W (Son of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cooperscroft Croft Care Home is an amazing home. The care that they gave my mother over the past three years has been more than we could have wished for.
All the managers, nurses and carers are so caring and they could not do enough for my mother and us when we visited.
They attended her funeral and
we also held her wake at the home, which was so lovely and what mum would have wanted.
We can't thank the staff enough for all that they did for mum and we wouldn't hesitate to recommend Cooperscroft Croft Care Home.
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Review of

Cooperscroft

from Amanda W (Daughter of Resident) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad lived a full and happy life at Cooperscroft for 10 years until he passed away this month. Cooperscroft is a very special place and for dad and for all of us it felt like home. The management team, nurses, care staff and all the admin/support teams are outstanding. Dad was treated with respect,
kindness, dignity and love. Over the years, he took a full part in all the activities and was a keen member of the residents' committee. He made many friends both with fellow residents, the staff and other families of residents. His opinions were valued and his input on various matters from menus to activities were taken on board. We enjoyed many family meals, Christmas's and birthdays at Cooperscroft and were always so very glad that we had found such a caring home. We thank every single member of the team for everything they did to support him and also us along the way.
Reply from Marion Wak-Williams Marion Wak-Williams, Home Manager at CooperscroftDear Family,Your kind words have brought both tears and smiles to our faces. We cannot thank you enough for all the love and kindness you have shown to the team. We feel very fortunate to have had the opportunity to be part of your dad's journey.We feel privileged and deeply grateful. His memory will always live in our hearts. Thank you for sharing your dad with us, he was a true gentleman who always looked out for the team, his fellow residents, and the wider families and visitors.
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Review of

Cooperscroft

from June W (Friend of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The residents all seem to be really happy here and we love to visit and join in the activities and walk around the lovely gardens. I'm so sorry I missed the opera singer today but everyone said what a fantastic afternoon it was.
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Review of

Cuffley Manor

from Claire G (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cuffley Manor is like a 5 star hotel. The staff are wonderful, friendly, caring and welcoming, from the management to the cleaners. The gardens are beautiful. They always kept me updated on my Mum and asked if I wanted any input on her care. There are always activities and outings including a Christmas
fair in conjunction with the local children's nursery and a cheese and wine tasting event for the residents. This is the only care home I have been to that does not smell.
Reply from Zach Ekpe, Business Development Manager at Cuffley ManorThank you so much for your kind words Claire! We absolutely love our residents and it is a joy to provide them with the BEST service possible. We're glad that you have noticed the cleanliness of our home - this is down to the diligence of our Head Housekeeper, and her fantastic team.
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Awards / Recognitions (15)

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