Care Homes Owned by TLC Care Ltd in Hertfordshire

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9.9 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by TLC Care Ltd in Hertfordshire

Only the locations & reviews in Hertfordshire for TLC Care Ltd are showing below.

View the details of all 9 locations (with 1173 reviews) owned by TLC Care Ltd

TLC Care Ltd Locations in Hertfordshire (2)

2 Care Homes owned by TLC Care Ltd in Hertfordshire
Cooperscroft

Coopers Lane Road, Potters Bar EN6 4AE 

10 113 reviews
"What an amazing care home. Filled with love and compassion for our dear father, so much attention to detail with care. Staff are above 5…"   Read all 113 reviews
Location Type Care Home

Cooperscroft Care Home, rated ‘Outstanding’ by the Care Quality Commission (January 2024), is situated in the quiet town of Potters Bar. It offers specialist nursing and dementia care in a peaceful, beautifully designed setting. Surrounded by landscaped… Read more about Cooperscroft

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Nursing Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 60 Rooms from £2,110 / week
Cuffley Manor

Coopers Lane Road, Potters Bar EN6 4AA 

9.9 171 reviews
"Care staff at Cuffley Manor have been helpful and accommodating for my grandparent and my family. Working within the NHS myself, I have…"   Read all 171 reviews
Location Type Care Home

Cuffley Manor is an award-winning care home in Potters Bar offering exceptional residential and dementia care in a setting of comfort, elegance and warmth. For those living with memory loss, tailored dementia care promotes comfort, confidence and… Read more about Cuffley Manor

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 60 Rooms from £1,850 / week

TLC Care Ltd Reviews in Hertfordshire (284)

9.9

TLC Care Ltd has a Group Review Score of 9.9 (9.926) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to TLC Care Ltd must have a Review Score.

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Review of

Cooperscroft

from Emmy M (Daughter of Resident) published on 12 September 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What an amazing care home. Filled with love and compassion for our dear father, so much attention to detail with care. Staff are above 5 stars always there for him with attention and care, nothing is ever too much. Thank you.
Reply from Dawn Cawley, Business Development Manager at Cooperscroft

Thank you so much for your kind words! We're thrilled to hear that you feel the love and compassion we strive to provide at our care home. Our team is dedicated to ensuring that every resident receives the attention and care they deserve, and it's wonderful to know that this is making a positive impact on your father's experience. Your appreciation truly means a lot to us. Thank you for trusting us with his care!

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Review of

Cuffley Manor

from B A (Granddaughter of Resident) published on 5 September 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care staff at Cuffley Manor have been helpful and accommodating for my grandparent and my family. Working within the NHS myself, I have experienced a range of care homes and facilities, managers and staff have been observed to have been caring, professional and working in line with CQC and other legislation.
I feel very comfortable and reassured that the workers look after my grandparent to the best of their ability.
Reply from Zach Ekpe, Business Development Manager at Cuffley Manor

Thank you so much for your kind words about our awesome care team here at Cuffley Manor! We absolutely love what we do and are proud to serve our residents every single day. Your words mean even more considering your experiencing of visiting homes - this is MUCH appreciated. Wishing you all the best!

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Review of

Cooperscroft

from Christian W (Son of Resident) published on 3 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Cooperscroft Croft Care Home is an amazing home. The care that they gave my mother over the past three years has been more than we could have wished for.
All the managers, nurses and carers are so caring and they could not do enough for my mother and us when we visited.
They attended her funeral and
we also held her wake at the home, which was so lovely and what mum would have wanted.
We can't thank the staff enough for all that they did for mum and we wouldn't hesitate to recommend Cooperscroft Croft Care Home.
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Review of

Cooperscroft

from Amanda W (Daughter of Resident) published on 29 August 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad lived a full and happy life at Cooperscroft for 10 years until he passed away this month. Cooperscroft is a very special place and for dad and for all of us it felt like home. The management team, nurses, care staff and all the admin/support teams are outstanding. Dad was treated with respect,
kindness, dignity and love. Over the years, he took a full part in all the activities and was a keen member of the residents' committee. He made many friends both with fellow residents, the staff and other families of residents. His opinions were valued and his input on various matters from menus to activities were taken on board. We enjoyed many family meals, Christmas's and birthdays at Cooperscroft and were always so very glad that we had found such a caring home. We thank every single member of the team for everything they did to support him and also us along the way.
Reply from Marion Wak-Williams Marion Wak-Williams, Home Manager at Cooperscroft

Dear Family,Your kind words have brought both tears and smiles to our faces. We cannot thank you enough for all the love and kindness you have shown to the team. We feel very fortunate to have had the opportunity to be part of your dad's journey.We feel privileged and deeply grateful. His memory will always live in our hearts. Thank you for sharing your dad with us, he was a true gentleman who always looked out for the team, his fellow residents, and the wider families and visitors.

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Review of

Cooperscroft

from June W (Friend of Resident) published on 20 August 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The residents all seem to be really happy here and we love to visit and join in the activities and walk around the lovely gardens. I'm so sorry I missed the opera singer today but everyone said what a fantastic afternoon it was.
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Review of

Cuffley Manor

from Claire G (Daughter of Resident) published on 18 August 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Cuffley Manor is like a 5 star hotel. The staff are wonderful, friendly, caring and welcoming, from the management to the cleaners. The gardens are beautiful. They always kept me updated on my Mum and asked if I wanted any input on her care. There are always activities and outings including a Christmas
fair in conjunction with the local children's nursery and a cheese and wine tasting event for the residents. This is the only care home I have been to that does not smell.
Reply from Zach Ekpe, Business Development Manager at Cuffley Manor

Thank you so much for your kind words Claire! We absolutely love our residents and it is a joy to provide them with the BEST service possible. We're glad that you have noticed the cleanliness of our home - this is down to the diligence of our Head Housekeeper, and her fantastic team.

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Review of

Cooperscroft

from Susan F (Friend of Resident) published on 13 August 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful afternoon with our friend (resident) to an amazing opera singer. Lovely selection of songs. Followed by a cream tea made by your very talented chef/pastry chef. Preceded by a lovely walk around the lake to see a moorhen with her five babies.
Reply from Marion Wak-Williams Marion Wak-Williams, Home Manager at Cooperscroft

Thank you so much for taking the time to complete a review for us.It has truly put a big smile on our faces and ended the day beautifully. We look forward to seeing you again very soon, it's always amazing to welcome our residents' friends and families when they visit the home.

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Review of

Cuffley Manor

from Wendy A (Daughter of Resident) published on 7 August 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From our first meeting we were made to feel so welcome. Everyone got to know us and Dad very quickly which made him feel very at home. Dad enjoyed his meals and saying hello to everyone in the dining room. Very accommodating when we wanted to join Dad for meals which we really appreciated. Overall an
excellent 3 week respite - you may see us again!
Reply from Alexandra Borobeica, Manager at Cuffley Manor

Thank you so much for your kind words. It was truly a pleasure having your Dad with us, and we're so glad to hear he felt at home during his stay. Our team enjoyed getting to know both him and your family, and we're happy to hear you felt welcomed and supported. We always aim to make mealtimes a warm and social experience, so it's wonderful to know he enjoyed them.We're grateful you chose us for his respite care, and we'd be delighted to welcome you all back again in the future!

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Review of

Cuffley Manor

from L P (Daughter of Resident) published on 7 August 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Three week stay for respite care. All excellent, caring & helpful staff, nothing but praise.
Reply from Alexandra Borobeica, Manager at Cuffley Manor

Thank you so much for your kind words which will definitely reach our team members. Cuffley Manor will always have doors open for your loved one.

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Review of

Cooperscroft

from Alison B (Daughter of Resident) published on 16 July 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is very happy living in this nursing home. Staff are very attentive. It is reassuring to know that he is being cared for by kind and friendly staff. Thank you.
Reply from Marion Wak-Williams Marion Wak-Williams, Home Manager at Cooperscroft

Thank you so much for your feedback. We are grateful that you took the time to share it with us.Looking after our residents brings so much joy to the team, knowing that we are making a difference in your father's wellbeing and quality of life.

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Review of

Cuffley Manor

from A M (Son of Resident) published on 23 June 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy that we found Cuffley Manor. Dad receives terrific care, and it is enormously reassuring to know that he is in such good, caring hands. Cuffley provides a caring and vibrant environment for him.
Reply from Zach Ekpe, Business Development Manager at Cuffley Manor

Thank you so much for your kind and heartfelt words. We're absolutely delighted to hear how happy you are with the care your dad is receiving at Cuffley Manor. Knowing that you feel reassured and confident in our team means the world to us! We are passionate about the care we give here at Cuffley Manor.

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Review of

Cooperscroft

from G N (Daughter of Resident) published on 19 June 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Truly wonderful place, Dad is very happy and enjoys all the company, especially staff who are so positive, supportive and always respectful.
Cooperscroft is clean and well-maintained. Great maintenance man and activity team.
Reply from Marion Wak-Williams Marion Wak-Williams, Home Manager at Cooperscroft

Thank you so much for your wonderful feedback, we truly appreciate you taking the time to share your thoughts. Your kind words mean a great deal to all of us.We feel incredibly lucky to have your Dad with us in our home. It's an honour to care for him, and we are grateful for the trust you place in our team.On behalf of everyone here, thank you once again. Your support and appreciation genuinely lift our spirits.

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Review of

Cooperscroft

from J M (Daughter of Resident) published on 17 June 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy with Cooperscroft. The staff are all friendly and helpful. The wellbeing team work really hard entertaining all residents. The food is always excellent.
Reply from Marion Wak-Williams Marion Wak-Williams, Home Manager at Cooperscroft

Your feedback truly means the world to us. Our team are always delighted and excited to hear about the experiences of our residents, their families, and our visitors. We never take your kind words for granted.Hearing your thoughts helps us to reflect, grow, and continue providing the outstanding care and service our community and residents deserve.From all of us, thank you for being part of our journey.

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Review of

Cuffley Manor

from B S (Grandson of Resident) published on 4 June 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is so friendly, helpful and whenever we need anything, someone is always there to help.
Reply from Zach Ekpe, Business Development Manager at Cuffley Manor

Thank you so much for your kind words and for taking the time to leave us such a wonderful review. We're delighted to hear that you've found our team to be friendly and helpful-it truly means a lot to us and we are passionate about what we do. Providing support whenever it's needed is at the heart of what we do, and it's lovely to know that this has made a positive difference. Your feedback is greatly appreciated by all of us here at Cuffley Manor, thank you!

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Review of

Cuffley Manor

from Malcolm M (Son-in-law of Resident) published on 3 June 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always friendly and helpful. They treat the residents with respect. My mother in law is very happy being here.
Reply from Zach Ekpe, Business Development Manager at Cuffley Manor

Thank you for your kind review and for awarding us with top marks across the board! We're so pleased to hear that your mother-in-law is happy at Cuffley Manor. Our team works hard to create a respectful and supportive environment for all our residents, so it's wonderful to know this has been your experience. Your feedback means a great deal to us and will be shared with the whole team-thank you again for your trust and support.

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Review of

Cuffley Manor

from Carolyn M (Daughter of Resident) published on 3 June 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here just over 2 years and has been treated with care and dignity.
I feel happy that she is safe and well looked after. The staff are always on hand with any matter you want to discuss. Everyone is always happy and caring towards the residents.
Reply from Zach Ekpe, Business Development Manager at Cuffley Manor

Thank you so much for your kind words and for sharing your experience. We're truly honoured to have cared for your mum over the past two years. Knowing that she is treated with dignity and that you feel reassured about her safety and wellbeing means everything to us. Our team is dedicated to being approachable, supportive, and above all, caring-so it's heartwarming to hear that you've had a true sense of this. Your feedback is greatly appreciated by all of us at Cuffley Manor.

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Review of

Cuffley Manor

from Denise C (Daughter of Resident) published on 3 June 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff, well-cared for, beautiful facilities. Lots of activities - good variety. We love the garden. Good communication with family. Very happy and satisfied and would recommend to others.
Reply from Zach Ekpe, Business Development Manager at Cuffley Manor

Thank you so much for your glowing review of our lovely home. We're delighted to hear that you're happy with the care, the facilities, and the variety of activities on offer. It's great to know how much you enjoy the garden and feel well-informed through our communication. Your kind words and recommendation mean a great deal to us and will be shared with the whole team-thank you again for your support and trust in Cuffley Manor!

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Review of

Cooperscroft

from K H (Daughter of Resident) published on 27 May 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a happy place for Dad to be. Great staff always attentive and never without a smile and a happy word for family and residents.
Cleanliness is wonderful, all rooms really well cleaned and maintained.
Plenty to eat, good quality, and tailored to residents needs.
Wonderful range of activities,
beautiful gardens, easily accessible for residents.
Reply from Pradeep Dcruz, Home Manager at Cooperscroft

Thank you so much for your heartfelt feedback. We are absolutely delighted to hear that your dad is happy and well cared for at Cooperscroft. Knowing that you feel welcomed and supported by our team means the world to us.

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Review of

Cooperscroft

from Kevin D (Son of Resident) published on 27 May 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cooperscroft always has that family feel. Always a nice experience visiting my mother. Great staff - Helpful and friendly.
Reply from Pradeep Dcruz, Home Manager at Cooperscroft

Thank you so much for your kind words and positive feedback. Were truly delighted to hear that you and your mother continue to have a pleasant experience at Cooperscroft. Creating a warm, welcoming, and family-like environment is at the heart of everything we do, and its wonderful to know that this is being felt by our residents and their loved ones. Your appreciation means a great deal to the entire team, and I will be sure to pass your lovely comments on to them.

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Review of

Cooperscroft

from Betty T (Respite Resident) published on 20 May 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really memorable experience after having respite care after a heart attack and an awful time in A&E and hospital wards etc. Very frightening time at age 83. I will keep in touch with a wonderful, caring team, nothing too much trouble. The love and care shown helped more than any medication and the
support my daughter who had to cope with me alone. Many thanks, unforgettable time.
Reply from Dawn Cawley, Business Development Manager at Cooperscroft

Thank you for your kind words, Betty. It was a pleasure having you stay with us. We are happy you attend our events, and we always look forward to welcoming you back.

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Awards / Recognitions (14)

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