TLC Care Ltd in Hertfordshire | 2 Care Homes

Review of
Cooperscroft
from Chris E (Stepdaughter of Resident) published on 26 January 2026 Submitted via Website • Report

Overall Experience

Our stepmother was sadly in Cooperscroft Care Home for a short time, but we could not have wished for anywhere nicer for her to spend her last days. The staff were all so caring and kind, the entertainment and facilities were great and varied, the food and layout of the dining room were always nice

and she had a perfect en suite room which was made to be like home with photos and personal items. Thank you all so much

Reply from Dawn Cawley, Business Development Manager at CooperscroftThank you, Chris, for your kind words! We were thrilled to care for your step-mum, and that you were happy, that she was comfortable, and that her experience was so positive. Your feedback is invaluable to our entire team. Knowing that our care and communication have made a meaningful impact is incredibly fulfilling, and I will be sure to share your appreciation with all the team, who take great pride in supporting our residents and their families.

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Review of
Cooperscroft
from M H (Son of Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

Cooperscroft is amazing. The staff are fabulous, friendly, helpful and can't do enough for you. The care my mum gets is top class, the doctor and nurses are helpful and knowledgeable. We feel more than happy to leave mum in the care of these fabulous people.

Reply from Subin Puthan Veettil, Home Manager at CooperscroftThank you so much for your wonderful feedback. We are absolutely delighted to hear how happy you are with the care your mum is receiving at Cooperscroft.
Your kind words about our staff, as well as the GP and nurses, mean a great deal to us. The whole team works incredibly hard to provide compassionate, high-quality care, and it is truly rewarding to know that their friendliness, knowledge, and dedication have helped you feel confident and reassured.
Thank you for placing your trust in us during such an important time.

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Review of
Cooperscroft
from Roland J (Son of Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

I have been very pleased and impressed by the quality of the care and facilities. The staff, at all levels, are excellent. They have made a difficult time for all of us a relatively easy transition. It is expensive but one can see why.

Reply from Subin Puthan Veettil, Home Manager at CooperscroftDear Roland,
Thank you very much for your kind and thoughtful feedback. We are delighted to hear that you have been pleased with the quality of the care and facilities, and that our team has helped make what can be a very difficult time a smoother transition for you and your family.
Your comments about the staff at all levels mean a great deal to us. They are deeply committed to providing the highest standard of care, and it is always encouraging to know their efforts are making a positive difference.
Thank you again for taking the time to share your experience.

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Review of
Cooperscroft
from Linda C (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

The care mum has received since arriving has been amazing. She is happy, comfortable and safe. Communication is great. Nothing is too much trouble. The staff are always willing to help.

Reply from Subin Puthan Veettil, Home Manager at CooperscroftThank you so much, Linda, for your kind words. We are truly delighted to hear that your mum is happy, comfortable, and safe, and that her experience has been overwhelmingly positive.
Your feedback means a great deal to the whole team. Knowing that our care and communication have made a difference is incredibly rewarding, and your appreciation will be shared with all the staff, who take great pride in supporting residents and their families.
Thank you again for taking the time to share your experience.

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Review of
Cuffley Manor
from Martin B (Friend of Resident) published on 19 December 2025 Submitted via Postal Card • Report

Overall Experience

I have been visiting this care home since August (5 days a week) and in all my visits everyone has made me feel very welcome and I have seen how well everyone works together to give the residents the very best care that they all deserve. This care home has been the best I have ever experienced in all

the homes I have been to visit and I would like them all to be thanked for all their good work. Finally I would definitely recommend this care home to all my family and friends.

Reply from Alexandra Borobeica, Manager at Cuffley ManorThank you so much for taking the time to share such kind and thoughtful feedback.
We are truly delighted to hear that you have felt welcomed during your visits and that you have seen our team working together to provide the very best care for our residents. Your words mean a great deal to us, and it is incredibly rewarding to know that our efforts are recognised and appreciated.
Our team is deeply committed to creating a caring, supportive, and welcoming environment, and your recommendation to family and friends is the highest compliment we could receive. I will be sure to share your feedback with the whole team, as it will mean a lot to them.
Thank you once again for your trust and support.

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Review of
Cooperscroft
from Lyn P (Daughter of Resident) published on 10 December 2025 Submitted via Website • Report

Overall Experience

What a lovely home. Dad is well looked after and we are all much happier and less stressed knowing that he is being beautifully cared for. Food is excellent and although Dad isn't making full use of the entertainment on offer it's good to know we can all take part if we want too.
Dads rooms in spacious,

comfortable and clean with a lovely outlook over the garden. Staff are caring and attentive. We have already made use of the cinema room on a couple of occasions for a family viewing of a Spurs football match! Highly recommended.

Reply from Dawn Cawley, Business Development Manager at CooperscroftYour dad settled in very well. We are thrilled that your family can enjoy their beloved Spurs games on our big screen in the cinema. Making the lives of our residents is our top priority.

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Review of
Cooperscroft
from Nick L (Son of Resident) published on 10 December 2025 Submitted via Postal Card • Report

Overall Experience

Cooperscroft is a lovely home. From the moment Mum arrived, the staff have been super helpful and caring. It's the first time Mum has needed care, but the transition from independent living to living here has been really easy. The location and the view is lovely and every single member of staff has

been wonderful, at times spending hours with Mum helping her individually. I wasn't worried at all leaving Mum there - the staff gave me the confidence that they genuinely care for the residents.

Reply from Dawn Cawley, Business Development Manager at CooperscroftThank you so much for your kind words nick i have passed them onto our team. Your mum was a pleasure to care for.

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Review of
Cooperscroft
from Hugh C (Brother of Resident) published on 17 November 2025 Submitted via Postal Card • Report

Overall Experience

When my sister could no longer be looked after in her own home, she selected Cooperscroft care home as her final residence, having visited it some time before. Sadly she only had a few weeks to enjoy the enhanced quality of life it granted her. Sincere thanks to all the staff for their patience and

humour in the final weeks.

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Review of
Cuffley Manor
from Steve O (Nephew of Resident) published on 3 November 2025 Submitted via Website • Report

Overall Experience

Bob is my Uncle and my brother and our family's went to celebrate Bobs 100th Birthday a week before his actual Birthday which was on the 11th Sept. The Staff were incredible ! . Caring towards Bob and nothing was too much. The set up the Garden room with ballon's, table cloths and serviettes. They made

our celebration with Bob so very Happy.
Thank you from all of us to all the staff !!

Reply from Alexandra Borobeica, Manager at Cuffley ManorDear Steve,
Thank you so much for your beautiful message and for taking the time to share this feedback with us. It was an honour to celebrate Bob's incredible milestone with you all - a 100th birthday is truly special, and we are delighted that you chose to mark the occasion here at Cuffley Manor.
We are thrilled to hear that you and your family felt supported and cared for by the team. Our team take great pride in making moments like these meaningful, and your kind words mean a great deal to them.
Thank you once again for your appreciation.

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Review of
Cooperscroft
from M P (Daughter of Resident) published on 29 October 2025 Submitted via Postal Card • Report

Overall Experience

The staff at Cooperscroft are unfailingly attentive. Whatever my parents say they may be missing, someone tries to source it for them, and the healthcare is second to none.

Reply from Dawn Cawley, Business Development Manager at CooperscroftThank you for your thoughtful feedback, Marianne. It's genuinely rewarding to be part of your parents' care. We are dedicated to enhancing the well-being and joy of our residents every day. Your kind words inspire us to continue our efforts!

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Review of
Cooperscroft
from Emmy M (Daughter of Resident) published on 12 September 2025 Submitted via Postal Card • Report

Overall Experience

What an amazing care home. Filled with love and compassion for our dear father, so much attention to detail with care. Staff are above 5 stars always there for him with attention and care, nothing is ever too much. Thank you.

Reply from Dawn Cawley, Business Development Manager at CooperscroftThank you so much for your kind words! We're thrilled to hear that you feel the love and compassion we strive to provide at our care home. Our team is dedicated to ensuring that every resident receives the attention and care they deserve, and it's wonderful to know that this is making a positive impact on your father's experience. Your appreciation truly means a lot to us. Thank you for trusting us with his care!

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Review of
Cuffley Manor
from B A (Granddaughter of Resident) published on 5 September 2025 Submitted via Postal Card • Report

Overall Experience

Care staff at Cuffley Manor have been helpful and accommodating for my grandparent and my family. Working within the NHS myself, I have experienced a range of care homes and facilities, managers and staff have been observed to have been caring, professional and working in line with CQC and other legislation.

I feel very comfortable and reassured that the workers look after my grandparent to the best of their ability.

Reply from Zach Ekpe, Business Development Manager at Cuffley ManorThank you so much for your kind words about our awesome care team here at Cuffley Manor! We absolutely love what we do and are proud to serve our residents every single day. Your words mean even more considering your experiencing of visiting homes - this is MUCH appreciated. Wishing you all the best!

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Review of
Cooperscroft
from Christian W (Son of Resident) published on 3 September 2025 Submitted via Website • Report

Overall Experience

Cooperscroft Croft Care Home is an amazing home. The care that they gave my mother over the past three years has been more than we could have wished for.
All the managers, nurses and carers are so caring and they could not do enough for my mother and us when we visited.
They attended her funeral and

we also held her wake at the home, which was so lovely and what mum would have wanted.
We can't thank the staff enough for all that they did for mum and we wouldn't hesitate to recommend Cooperscroft Croft Care Home.

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Review of
Cooperscroft
from Amanda W (Daughter of Resident) published on 29 August 2025 Submitted via Website • Report

Overall Experience

Our dad lived a full and happy life at Cooperscroft for 10 years until he passed away this month. Cooperscroft is a very special place and for dad and for all of us it felt like home. The management team, nurses, care staff and all the admin/support teams are outstanding. Dad was treated with respect,

kindness, dignity and love. Over the years, he took a full part in all the activities and was a keen member of the residents' committee. He made many friends both with fellow residents, the staff and other families of residents. His opinions were valued and his input on various matters from menus to activities were taken on board. We enjoyed many family meals, Christmas's and birthdays at Cooperscroft and were always so very glad that we had found such a caring home. We thank every single member of the team for everything they did to support him and also us along the way.

Reply from Marion Wak-Williams Marion Wak-Williams, Home Manager at CooperscroftDear Family,Your kind words have brought both tears and smiles to our faces. We cannot thank you enough for all the love and kindness you have shown to the team. We feel very fortunate to have had the opportunity to be part of your dad's journey.We feel privileged and deeply grateful. His memory will always live in our hearts. Thank you for sharing your dad with us, he was a true gentleman who always looked out for the team, his fellow residents, and the wider families and visitors.

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Review of
Cooperscroft
from June W (Friend of Resident) published on 20 August 2025 Submitted via Postal Card • Report

Overall Experience

The residents all seem to be really happy here and we love to visit and join in the activities and walk around the lovely gardens. I'm so sorry I missed the opera singer today but everyone said what a fantastic afternoon it was.

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Review of
Cuffley Manor
from Claire G (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report

Overall Experience

Cuffley Manor is like a 5 star hotel. The staff are wonderful, friendly, caring and welcoming, from the management to the cleaners. The gardens are beautiful. They always kept me updated on my Mum and asked if I wanted any input on her care. There are always activities and outings including a Christmas

fair in conjunction with the local children's nursery and a cheese and wine tasting event for the residents. This is the only care home I have been to that does not smell.

Reply from Zach Ekpe, Business Development Manager at Cuffley ManorThank you so much for your kind words Claire! We absolutely love our residents and it is a joy to provide them with the BEST service possible. We're glad that you have noticed the cleanliness of our home - this is down to the diligence of our Head Housekeeper, and her fantastic team.

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Review of
Cooperscroft
from Susan F (Friend of Resident) published on 13 August 2025 Submitted via Postal Card • Report

Overall Experience

A wonderful afternoon with our friend (resident) to an amazing opera singer. Lovely selection of songs. Followed by a cream tea made by your very talented chef/pastry chef. Preceded by a lovely walk around the lake to see a moorhen with her five babies.

Reply from Marion Wak-Williams Marion Wak-Williams, Home Manager at CooperscroftThank you so much for taking the time to complete a review for us.It has truly put a big smile on our faces and ended the day beautifully. We look forward to seeing you again very soon, it's always amazing to welcome our residents' friends and families when they visit the home.

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Review of
Cuffley Manor
from Wendy A (Daughter of Resident) published on 7 August 2025 Submitted via Postal Card • Report

Overall Experience

From our first meeting we were made to feel so welcome. Everyone got to know us and Dad very quickly which made him feel very at home. Dad enjoyed his meals and saying hello to everyone in the dining room. Very accommodating when we wanted to join Dad for meals which we really appreciated. Overall an

excellent 3 week respite - you may see us again!

Reply from Alexandra Borobeica, Manager at Cuffley ManorThank you so much for your kind words. It was truly a pleasure having your Dad with us, and we're so glad to hear he felt at home during his stay. Our team enjoyed getting to know both him and your family, and we're happy to hear you felt welcomed and supported. We always aim to make mealtimes a warm and social experience, so it's wonderful to know he enjoyed them.We're grateful you chose us for his respite care, and we'd be delighted to welcome you all back again in the future!

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Review of
Cuffley Manor
from L P (Daughter of Resident) published on 7 August 2025 Submitted via Postal Card • Report

Overall Experience

Three week stay for respite care. All excellent, caring & helpful staff, nothing but praise.

Reply from Alexandra Borobeica, Manager at Cuffley ManorThank you so much for your kind words which will definitely reach our team members. Cuffley Manor will always have doors open for your loved one.

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Review of
Cooperscroft
from Alison B (Daughter of Resident) published on 16 July 2025 Submitted via Postal Card • Report

Overall Experience

Dad is very happy living in this nursing home. Staff are very attentive. It is reassuring to know that he is being cared for by kind and friendly staff. Thank you.

Reply from Marion Wak-Williams Marion Wak-Williams, Home Manager at CooperscroftThank you so much for your feedback. We are grateful that you took the time to share it with us.Looking after our residents brings so much joy to the team, knowing that we are making a difference in your father's wellbeing and quality of life.

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Care Homes Owned by TLC Care Ltd in Hertfordshire

TLC Care Ltd Locations in Hertfordshire (2)

TLC Care Ltd Reviews in Hertfordshire (294)

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Cooperscroft

Cooperscroft

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Cuffley Manor

Cooperscroft

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Cooperscroft

Cuffley Manor

Cooperscroft

Cooperscroft

Cuffley Manor

Cooperscroft

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Cuffley Manor

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