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Care Homes Owned by TLC Care Ltd in Hertfordshire

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9.9 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by TLC Care Ltd in Hertfordshire

Only the locations & reviews in Hertfordshire for TLC Care Ltd are showing below.

View the details of all 9 locations (with 1332 reviews) owned by TLC Care Ltd

TLC Care Ltd Locations in Hertfordshire (2)

 - Browse 2 Care Homes owned by TLC Care Ltd in Hertfordshire
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Cooperscroft
Coopers Lane Road, Potters Bar EN6 4AE 
Top 20 carehome award certificate
10 127 reviews
Cooperscroft, Potters Bar, Hertfordshire
Top 20 carehome award certificate
"Full of trepidation I arrived at Cooperscroft to await the arrival of my husband from hospital. From the very first moment my fears were…"   Read all 127 reviews
  • from £2,169 / week
  • 60 Rooms
Location Type Care Home

Cooperscroft Care Home, rated ‘Outstanding’ by the Care Quality Commission (January 2024), is situated in the quiet town of Potters Bar. It offers specialist nursing and dementia care in a peaceful, ... Read more

Older Person Care Permanent Care Respite Care
  • Nursing Care
  • Dementia Nursing Care
  • Mental Health Care
Cuffley Manor
Coopers Lane Road, Potters Bar EN6 4AA 
9.9 178 reviews
Cuffley Manor, Potters Bar, Hertfordshire
"My parents were both residents at Cuffley Manor at the same time. They settled in well and were so supported by all the staff. The care…"   Read all 178 reviews
  • from £1,850 / week
  • 60 Rooms
Location Type Care Home

Cuffley Manor is an award-winning care home in Potters Bar offering exceptional residential and dementia care in a setting of comfort, elegance and warmth. For those living with memory loss, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care

TLC Care Ltd Reviews in Hertfordshire (305)

9.9

TLC Care Ltd has a Group Review Score of 9.9 (9.941) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to TLC Care Ltd must have a Review Score.

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Review of

Cooperscroft

from D E (Husband of Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful staff & management teams. Made me feel very welcome.
Reply from Subin Puthan Veettil, Home Manager at CooperscroftDear D E,
Thank you for taking the time to share your feedback and for your kind words about Cooperscroft Care Home. We are delighted to hear about your positive experience. Our team is committed to providing high-quality, person-centred care in a warm and welcoming environment, and it is always rewarding to know that our efforts are appreciated.
I will ensure that your comments are shared with the team, who will be encouraged by your recognition of their dedication and hard work. Thank you once again for your recommendation and for trusting us with the care and well-being of your loved one.
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Review of

Cooperscroft

from Julia G (Wife of Resident) published on 9 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Full of trepidation I arrived at Cooperscroft to await the arrival of my husband from hospital. From the very first moment my fears were allayed. We were treated with kindness and empathy. Super care. My husband has been brilliantly looked after and all his needs catered for. I could not ask for better
attention. All my queries have been addressed promptly and efficiently. The staff are first class. I cannot praise them highly enough. Thank you Cooperscroft.
Reply from Subin Puthan Veettil, Home Manager at CooperscroftDear Julie,

Thank you so much for your wonderful feedback and kind words about Cooperscroft.

It means a great deal to hear that from the moment you arrived, you felt reassured, supported, and cared for during what must have been a very worrying time. We are delighted that both you and your husband experienced the kindness, empathy, and high standard of care that our team strives to provide every day.

Your comments about the team, the attention given to your husband's needs, and the prompt responses to your questions are truly appreciated and will be shared with the entire team. Knowing that we were able to make this transition easier for you both is incredibly rewarding.
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Review of

Cuffley Manor

from Tracey T (Daughter of Resident) published on 4 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents were both residents at Cuffley Manor at the same time. They settled in well and were so supported by all the staff. The care they received was exceptional. Sadly they have both now passed away but Cuffley Manor holds special memories for me.
Reply from Alexandra Borobeica, Manager at Cuffley ManorDear Tracy, Thank you for sharing such a touching message. We are honoured that both your parents called Cuffley Manor home and that they felt so supported by our team. It means so much to know that Cuffley Manor holds such special memories for you and your family and our door is always open whenever you would like to visit Cuffley Manor.
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Review of

Cooperscroft

from R J (Son of Resident) published on 4 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident since the end of last year. The staff helped her to settle in and she has been very well looked after. The social & nursing care have had a hugely beneficial impact on mum. She is brighter in spirit and very happy. It is an excellent care home with great staff.
Reply from Subin Puthan Veettil, Home Manager at CooperscroftThank you for taking the time to leave such a thoughtful review.
We are pleased to hear that your mother has settled in well since becoming a resident and that our team was able to support her transition into life at Cooperscroft. It is particularly rewarding to know that the nursing care and social activities have had such a positive impact on her wellbeing and overall quality of life.
Hearing that your mother is happier, more engaged, and enjoying her time with us is exactly what we strive to achieve for all our residents. Your kind comments about our staff and the care provided are greatly appreciated and will be shared with the team.
Thank you for your trust and support. We are delighted to be part of your mother's journey and look forward to continuing to provide her with the highest standard of care.
Thank you for your kind words and for placing your trust in our team. We will be sure to share your feedback with everyone at Cooperscroft.
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Review of

Cooperscroft

from John P (Husband of Resident) published on 4 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cooperscroft has been fantastic for my wife has been looked after very well. Staff are great always have a welcome smile.
Reply from Subin Puthan Veettil, Home Manager at CooperscroftDear John,
Thank you for taking the time to share your kind feedback. We are delighted to hear that your wife has been so well cared for at Cooperscroft and that you have been pleased with the support she receives.
Your comments about our team mean a great deal to us. We take pride in providing high-quality care and creating a warm, welcoming environment for our residents and their families. We will be sure to pass on your lovely words to the staff, who will be thrilled to know their dedication and friendly smiles are appreciated.
Thank you again for your support and trust in our team.
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Review of

Cuffley Manor

from Gerard B (Son of Resident) published on 26 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father and his wife have been here for about 9 months. Although saddened to leave their home they have settled in well. The environment is very pleasant, the staff are great and they are well entertained. They enjoy the food and the cafe is a great area to meet a constant stream of friends & relations!
It is a great relief to know they are safe and happy.
Reply from Alexandra Borobeica, Manager at Cuffley ManorThank you so much for your kind words and for taking the time to share your experience. We completely understand how emotional and difficult the transition from home into residential care can be, both for residents and their families, and we are truly pleased to hear that your father and his wife have settled in well with us.
It means a lot to know that they feel safe, happy, and well supported within our home. Our team members work hard to create a warm, welcoming, and engaging environment for all residents, so your feedback is greatly appreciated and will be shared with the whole team.
We are also delighted to hear that they are enjoying the activities, food, and spending time with family and friends in the caf area. Supporting residents to maintain meaningful relationships and continue enjoying everyday moments is very important to us.
Thank you again for your trust and support - it is a privilege to care for your loved ones.
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Review of

Cuffley Manor

from Gina H (Respite Resident) published on 1 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came for 3 weeks' respite after my dear sister passed away in February.
In all ways, I have been extremely well cared for with kindness and respect.
Your staff are wonderful, especially on floor 3. Thank you.
Reply from Alexandra Borobeica, Manager at Cuffley ManorDear Gina,

Thank you so much for your kind and heartfelt words and we're honoured that you chose to spend your respite with us during such a difficult time.

It means a lot to know that you felt cared for with kindness and respect. Your lovely comments about our team-especially those on Floor 3-will be shared with them, as they will deeply appreciate your recognition.

Please remember that our door is always open for you. You are warmly welcome back anytime, even if it's just to visit and enjoy a cup of tea with us.
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Review of

Cooperscroft

from N R (Daughter of Resident) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff at Cooperscroft for making the transition from hospital, for my father, a seamless one. Dawn was especially helpful in what was a difficult time. I now have peace of mind knowing he is in good hands. It is a lovely nursing home, very clean, comfortable and all the
staff are wonderful, and very helpful. They are very dedicated and nothing is too much trouble. They are not only compassionate to the residents, but to their families also. Totally recommend.
Reply from Subin Puthan Veettil, Home Manager at CooperscroftThank you so much, Nancy, for your kind and thoughtful review of Cooperscroft Care Home.
We truly appreciate you taking the time to share your experience. It means a great deal to us to know that your father's transition from hospital was smooth and reassuring during what we understand can be a very difficult time.
Dawn and the entire team will be especially touched by your kind words. We are committed to providing not only high-quality care to our residents but also ongoing support to their families, so it's wonderful to hear that this has given you peace of mind.
Your recommendation means a lot to us, and we are grateful for your trust. Please don't hesitate to reach out if there is ever anything more we can do for you or your father.
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Review of

Cooperscroft

from Joe B (Husband of Resident) published on 12 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One word in all respects - Excellent.
Particularly the arrival all aspects covere admirably by Dawn.
Many thanks.
Reply from Dawn Cawley, Business Development Manager at CooperscroftThank you for your kind words. It was a pleasure to get to know you and Patricia. Her determination to return home was amazing. Thank you for bringing your wonderful smile every day.
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Review of

Cuffley Manor

from Paul D (Son of Resident) published on 23 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am truly amazed at how fantastic this place is. I've stayed in a lot of 5 star hotels all over the world and Cuffley Manor I have to say are right up there with the best of them on every level! Mum and I had private dinning and everything was superb! The chef met as and sat us in a beautiful room
with stunning views. The food and service was superb. Everything everywhere looks brand new and perfect. The staff throughout smile and don't hesitate to help. I honestly believe this must be the best care home in the country and its such a relief to know mum is being treated so well. They made us feel like royalty it doesn't feel like a care home its like a deluxe 5 star all inclusive.
Reply from Alexandra Borobeica, Manager at Cuffley ManorDear Paul,
Thank you so much for your incredibly kind words. It truly means the world to us to read such wonderful feedback.
We are absolutely delighted that you and your mum enjoyed the private dining experience. Our chef and the whole team take great pride in creating special moments for families, so it is lovely to hear that everything from the food to the setting and service made you feel so well looked after.
Your comments about the home, the atmosphere, and our team members are greatly appreciated. We are very proud of our warm, welcoming environment, and it is our aim every day to ensure residents feel comfortable, valued and truly at home. Knowing that you feel reassured and confident that your mum is being treated so well is the greatest compliment we could receive.
Thank you again for taking the time to share your experience - it really does mean so much to all of us at Cuffley Manor.
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Review of

Cooperscroft

from Nick M (Son of Resident) published on 19 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly, attentive and professional, the team at Cooperscroft provides much needed support to Dad. The accommodation and facilities are excellent, and the staff take great care to be positive and helpful. The food is of very high quality and the carers quickly alternate between providing meals in the
dining room or to Dad's room. Communication with Cooperscroft has been smooth, and the team has always been willing to listen and quick to offer solutions. Living overseas complicates contact with Dad, but the team is always on hand to ensure that we can talk to each other.
Cooperscroft provides excellent support in a friendly and positive environment. I'm very pleased and comforted knowing that Dad is under their care.
Reply from Dawn Cawley, Business Development Manager at CooperscroftThank you so much for your incredibly kind and thoughtful review.

It truly means a great deal to the whole team here at Cooperscroft to know that you feel reassured and comforted by the care we provide to your Dad. Supporting not only our residents but also their families - especially when you're living overseas - is something we take very seriously, so we're delighted that communication and contact have felt smooth and reliable for you.

Your lovely comments about our team, the food, and the flexibility around mealtimes will be shared with everyone. We're very proud of the positive and supportive environment we aim to create each day, and it's wonderful to know that this is reflected in your experience.

Thank you again for your trust and for taking the time to share your feedback. It's a privilege to care for your Dad and to support your family.
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Review of

Cuffley Manor

from N J (Daughter of Resident) published on 9 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has received exceptional care and support at Cuffley Manor. The staff have been so kind. I cannot thank them enough. The home itsef consistently operates at a high standard, providing a safe and supportve environment. The staff are excellent at communicating any updates on my mum's care. It is
so reassuring and has given me immense peace of mind.
Reply from Alexandra Borobeica, Manager at Cuffley ManorThank you so much for your kind words. We're really pleased to hear your mum has received exceptional care and that you've felt supported and kept informed throughout. Our team works very hard to provide a safe, caring environment, and it means a lot to us to know this has given you peace of mind. Thank you again for taking the time to share your experience.
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Review of

Cooperscroft

from Chris E (Stepdaughter of Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our stepmother was sadly in Cooperscroft Care Home for a short time, but we could not have wished for anywhere nicer for her to spend her last days. The staff were all so caring and kind, the entertainment and facilities were great and varied, the food and layout of the dining room were always nice
and she had a perfect en suite room which was made to be like home with photos and personal items. Thank you all so much
Reply from Dawn Cawley, Business Development Manager at CooperscroftThank you, Chris, for your kind words! We were thrilled to care for your step-mum, and that you were happy, that she was comfortable, and that her experience was so positive. Your feedback is invaluable to our entire team. Knowing that our care and communication have made a meaningful impact is incredibly fulfilling, and I will be sure to share your appreciation with all the team, who take great pride in supporting our residents and their families.
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Review of

Cooperscroft

from M H (Son of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cooperscroft is amazing. The staff are fabulous, friendly, helpful and can't do enough for you. The care my mum gets is top class, the doctor and nurses are helpful and knowledgeable. We feel more than happy to leave mum in the care of these fabulous people.
Reply from Subin Puthan Veettil, Home Manager at CooperscroftThank you so much for your wonderful feedback. We are absolutely delighted to hear how happy you are with the care your mum is receiving at Cooperscroft.
Your kind words about our staff, as well as the GP and nurses, mean a great deal to us. The whole team works incredibly hard to provide compassionate, high-quality care, and it is truly rewarding to know that their friendliness, knowledge, and dedication have helped you feel confident and reassured.
Thank you for placing your trust in us during such an important time.
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Review of

Cooperscroft

from Linda C (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care mum has received since arriving has been amazing. She is happy, comfortable and safe. Communication is great. Nothing is too much trouble. The staff are always willing to help.
Reply from Subin Puthan Veettil, Home Manager at CooperscroftThank you so much, Linda, for your kind words. We are truly delighted to hear that your mum is happy, comfortable, and safe, and that her experience has been overwhelmingly positive.
Your feedback means a great deal to the whole team. Knowing that our care and communication have made a difference is incredibly rewarding, and your appreciation will be shared with all the staff, who take great pride in supporting residents and their families.
Thank you again for taking the time to share your experience.
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Review of

Cuffley Manor

from Martin B (Friend of Resident) published on 19 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting this care home since August (5 days a week) and in all my visits everyone has made me feel very welcome and I have seen how well everyone works together to give the residents the very best care that they all deserve. This care home has been the best I have ever experienced in all
the homes I have been to visit and I would like them all to be thanked for all their good work. Finally I would definitely recommend this care home to all my family and friends.
Reply from Alexandra Borobeica, Manager at Cuffley ManorThank you so much for taking the time to share such kind and thoughtful feedback.
We are truly delighted to hear that you have felt welcomed during your visits and that you have seen our team working together to provide the very best care for our residents. Your words mean a great deal to us, and it is incredibly rewarding to know that our efforts are recognised and appreciated.
Our team is deeply committed to creating a caring, supportive, and welcoming environment, and your recommendation to family and friends is the highest compliment we could receive. I will be sure to share your feedback with the whole team, as it will mean a lot to them.
Thank you once again for your trust and support.
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Review of

Cooperscroft

from Lyn P (Daughter of Resident) published on 10 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a lovely home. Dad is well looked after and we are all much happier and less stressed knowing that he is being beautifully cared for. Food is excellent and although Dad isn't making full use of the entertainment on offer it's good to know we can all take part if we want too.
Dads rooms in spacious,
comfortable and clean with a lovely outlook over the garden. Staff are caring and attentive. We have already made use of the cinema room on a couple of occasions for a family viewing of a Spurs football match! Highly recommended.
Reply from Dawn Cawley, Business Development Manager at CooperscroftYour dad settled in very well. We are thrilled that your family can enjoy their beloved Spurs games on our big screen in the cinema. Making the lives of our residents is our top priority.
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Review of

Cooperscroft

from Nick L (Son of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cooperscroft is a lovely home. From the moment Mum arrived, the staff have been super helpful and caring. It's the first time Mum has needed care, but the transition from independent living to living here has been really easy. The location and the view is lovely and every single member of staff has
been wonderful, at times spending hours with Mum helping her individually. I wasn't worried at all leaving Mum there - the staff gave me the confidence that they genuinely care for the residents.
Reply from Dawn Cawley, Business Development Manager at CooperscroftThank you so much for your kind words nick i have passed them onto our team. Your mum was a pleasure to care for.
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Review of

Cooperscroft

from Hugh C (Brother of Resident) published on 17 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my sister could no longer be looked after in her own home, she selected Cooperscroft care home as her final residence, having visited it some time before. Sadly she only had a few weeks to enjoy the enhanced quality of life it granted her. Sincere thanks to all the staff for their patience and
humour in the final weeks.
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Review of

Cuffley Manor

from Steve O (Nephew of Resident) published on 3 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bob is my Uncle and my brother and our family's went to celebrate Bobs 100th Birthday a week before his actual Birthday which was on the 11th Sept. The Staff were incredible ! . Caring towards Bob and nothing was too much. The set up the Garden room with ballon's, table cloths and serviettes. They made
our celebration with Bob so very Happy.
Thank you from all of us to all the staff !!
Reply from Alexandra Borobeica, Manager at Cuffley ManorDear Steve,
Thank you so much for your beautiful message and for taking the time to share this feedback with us. It was an honour to celebrate Bob's incredible milestone with you all - a 100th birthday is truly special, and we are delighted that you chose to mark the occasion here at Cuffley Manor.
We are thrilled to hear that you and your family felt supported and cared for by the team. Our team take great pride in making moments like these meaningful, and your kind words mean a great deal to them.
Thank you once again for your appreciation.
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Awards / Recognitions (15)

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