TLC Care Ltd in Hertfordshire | 2 Care Homes

Review of
Cuffley Manor
from Steve O (Nephew of Resident) published on 3 November 2025 Submitted via Website • Report

Overall Experience

Bob is my Uncle and my brother and our family's went to celebrate Bobs 100th Birthday a week before his actual Birthday which was on the 11th Sept. The Staff were incredible ! . Caring towards Bob and nothing was too much. The set up the Garden room with ballon's, table cloths and serviettes. They made

our celebration with Bob so very Happy.
Thank you from all of us to all the staff !!

Reply from Alexandra Borobeica, Manager at Cuffley Manor

Dear Steve,
Thank you so much for your beautiful message and for taking the time to share this feedback with us. It was an honour to celebrate Bob's incredible milestone with you all - a 100th…read more

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Review of
Cooperscroft
from M P (Daughter of Resident) published on 29 October 2025 Submitted via Postal Card • Report

Overall Experience

The staff at Cooperscroft are unfailingly attentive. Whatever my parents say they may be missing, someone tries to source it for them, and the healthcare is second to none.

Reply from Dawn Cawley, Business Development Manager at Cooperscroft

Thank you for your thoughtful feedback, Marianne. It's genuinely rewarding to be part of your parents' care. We are dedicated to enhancing the well-being and joy of our residents every day. Your kind…read more

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Review of
Cooperscroft
from Emmy M (Daughter of Resident) published on 12 September 2025 Submitted via Postal Card • Report

Overall Experience

What an amazing care home. Filled with love and compassion for our dear father, so much attention to detail with care. Staff are above 5 stars always there for him with attention and care, nothing is ever too much. Thank you.

Reply from Dawn Cawley, Business Development Manager at Cooperscroft

Thank you so much for your kind words! We're thrilled to hear that you feel the love and compassion we strive to provide at our care home. Our team is dedicated to ensuring that every resident…read more

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Review of
Cuffley Manor
from B A (Granddaughter of Resident) published on 5 September 2025 Submitted via Postal Card • Report

Overall Experience

Care staff at Cuffley Manor have been helpful and accommodating for my grandparent and my family. Working within the NHS myself, I have experienced a range of care homes and facilities, managers and staff have been observed to have been caring, professional and working in line with CQC and other legislation.

I feel very comfortable and reassured that the workers look after my grandparent to the best of their ability.

Reply from Zach Ekpe, Business Development Manager at Cuffley Manor

Thank you so much for your kind words about our awesome care team here at Cuffley Manor! We absolutely love what we do and are proud to serve our residents every single day. Your words mean even more…read more

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Review of
Cooperscroft
from Christian W (Son of Resident) published on 3 September 2025 Submitted via Website • Report

Overall Experience

Cooperscroft Croft Care Home is an amazing home. The care that they gave my mother over the past three years has been more than we could have wished for.
All the managers, nurses and carers are so caring and they could not do enough for my mother and us when we visited.
They attended her funeral and

we also held her wake at the home, which was so lovely and what mum would have wanted.
We can't thank the staff enough for all that they did for mum and we wouldn't hesitate to recommend Cooperscroft Croft Care Home.

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Review of
Cooperscroft
from Amanda W (Daughter of Resident) published on 29 August 2025 Submitted via Website • Report

Overall Experience

Our dad lived a full and happy life at Cooperscroft for 10 years until he passed away this month. Cooperscroft is a very special place and for dad and for all of us it felt like home. The management team, nurses, care staff and all the admin/support teams are outstanding. Dad was treated with respect,

kindness, dignity and love. Over the years, he took a full part in all the activities and was a keen member of the residents' committee. He made many friends both with fellow residents, the staff and other families of residents. His opinions were valued and his input on various matters from menus to activities were taken on board. We enjoyed many family meals, Christmas's and birthdays at Cooperscroft and were always so very glad that we had found such a caring home. We thank every single member of the team for everything they did to support him and also us along the way.

Reply from Marion Wak-Williams Marion Wak-Williams, Home Manager at Cooperscroft

Dear Family,Your kind words have brought both tears and smiles to our faces. We cannot thank you enough for all the love and kindness you have shown to the team. We feel very fortunate to have had the…read more

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Review of
Cooperscroft
from June W (Friend of Resident) published on 20 August 2025 Submitted via Postal Card • Report

Overall Experience

The residents all seem to be really happy here and we love to visit and join in the activities and walk around the lovely gardens. I'm so sorry I missed the opera singer today but everyone said what a fantastic afternoon it was.

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Review of
Cuffley Manor
from Claire G (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report

Overall Experience

Cuffley Manor is like a 5 star hotel. The staff are wonderful, friendly, caring and welcoming, from the management to the cleaners. The gardens are beautiful. They always kept me updated on my Mum and asked if I wanted any input on her care. There are always activities and outings including a Christmas

fair in conjunction with the local children's nursery and a cheese and wine tasting event for the residents. This is the only care home I have been to that does not smell.

Reply from Zach Ekpe, Business Development Manager at Cuffley Manor

Thank you so much for your kind words Claire! We absolutely love our residents and it is a joy to provide them with the BEST service possible. We're glad that you have noticed the cleanliness of our…read more

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Review of
Cooperscroft
from Susan F (Friend of Resident) published on 13 August 2025 Submitted via Postal Card • Report

Overall Experience

A wonderful afternoon with our friend (resident) to an amazing opera singer. Lovely selection of songs. Followed by a cream tea made by your very talented chef/pastry chef. Preceded by a lovely walk around the lake to see a moorhen with her five babies.

Reply from Marion Wak-Williams Marion Wak-Williams, Home Manager at Cooperscroft

Thank you so much for taking the time to complete a review for us.It has truly put a big smile on our faces and ended the day beautifully. We look forward to seeing you again very soon, it's always…read more

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Review of
Cuffley Manor
from Wendy A (Daughter of Resident) published on 7 August 2025 Submitted via Postal Card • Report

Overall Experience

From our first meeting we were made to feel so welcome. Everyone got to know us and Dad very quickly which made him feel very at home. Dad enjoyed his meals and saying hello to everyone in the dining room. Very accommodating when we wanted to join Dad for meals which we really appreciated. Overall an

excellent 3 week respite - you may see us again!

Reply from Alexandra Borobeica, Manager at Cuffley Manor

Thank you so much for your kind words. It was truly a pleasure having your Dad with us, and we're so glad to hear he felt at home during his stay. Our team enjoyed getting to know both him and your…read more

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Review of
Cuffley Manor
from L P (Daughter of Resident) published on 7 August 2025 Submitted via Postal Card • Report

Overall Experience

Three week stay for respite care. All excellent, caring & helpful staff, nothing but praise.

Reply from Alexandra Borobeica, Manager at Cuffley Manor

Thank you so much for your kind words which will definitely reach our team members. Cuffley Manor will always have doors open for your loved one.

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Review of
Cooperscroft
from Alison B (Daughter of Resident) published on 16 July 2025 Submitted via Postal Card • Report

Overall Experience

Dad is very happy living in this nursing home. Staff are very attentive. It is reassuring to know that he is being cared for by kind and friendly staff. Thank you.

Reply from Marion Wak-Williams Marion Wak-Williams, Home Manager at Cooperscroft

Thank you so much for your feedback. We are grateful that you took the time to share it with us.Looking after our residents brings so much joy to the team, knowing that we are making a difference in…read more

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Review of
Cuffley Manor
from A M (Son of Resident) published on 23 June 2025 Submitted via Postal Card • Report

Overall Experience

I am so happy that we found Cuffley Manor. Dad receives terrific care, and it is enormously reassuring to know that he is in such good, caring hands. Cuffley provides a caring and vibrant environment for him.

Reply from Zach Ekpe, Business Development Manager at Cuffley Manor

Thank you so much for your kind and heartfelt words. We're absolutely delighted to hear how happy you are with the care your dad is receiving at Cuffley Manor. Knowing that you feel reassured and…read more

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Review of
Cooperscroft
from G N (Daughter of Resident) published on 19 June 2025 Submitted via Postal Card • Report

Overall Experience

Truly wonderful place, Dad is very happy and enjoys all the company, especially staff who are so positive, supportive and always respectful.
Cooperscroft is clean and well-maintained. Great maintenance man and activity team.

Reply from Marion Wak-Williams Marion Wak-Williams, Home Manager at Cooperscroft

Thank you so much for your wonderful feedback, we truly appreciate you taking the time to share your thoughts. Your kind words mean a great deal to all of us.We feel incredibly lucky to have your Dad…read more

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Review of
Cooperscroft
from J M (Daughter of Resident) published on 17 June 2025 Submitted via Postal Card • Report

Overall Experience

I'm very happy with Cooperscroft. The staff are all friendly and helpful. The wellbeing team work really hard entertaining all residents. The food is always excellent.

Reply from Marion Wak-Williams Marion Wak-Williams, Home Manager at Cooperscroft

Your feedback truly means the world to us. Our team are always delighted and excited to hear about the experiences of our residents, their families, and our visitors. We never take your kind words for…read more

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Review of
Cuffley Manor
from B S (Grandson of Resident) published on 4 June 2025 Submitted via Postal Card • Report

Overall Experience

Everyone is so friendly, helpful and whenever we need anything, someone is always there to help.

Reply from Zach Ekpe, Business Development Manager at Cuffley Manor

Thank you so much for your kind words and for taking the time to leave us such a wonderful review. We're delighted to hear that you've found our team to be friendly and helpful-it truly means a lot to…read more

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Review of
Cuffley Manor
from Malcolm M (Son-in-law of Resident) published on 3 June 2025 Submitted via Postal Card • Report

Overall Experience

Staff are always friendly and helpful. They treat the residents with respect. My mother in law is very happy being here.

Reply from Zach Ekpe, Business Development Manager at Cuffley Manor

Thank you for your kind review and for awarding us with top marks across the board! We're so pleased to hear that your mother-in-law is happy at Cuffley Manor. Our team works hard to create a…read more

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Review of
Cuffley Manor
from Carolyn M (Daughter of Resident) published on 3 June 2025 Submitted via Postal Card • Report

Overall Experience

Mum has been here just over 2 years and has been treated with care and dignity.
I feel happy that she is safe and well looked after. The staff are always on hand with any matter you want to discuss. Everyone is always happy and caring towards the residents.

Reply from Zach Ekpe, Business Development Manager at Cuffley Manor

Thank you so much for your kind words and for sharing your experience. We're truly honoured to have cared for your mum over the past two years. Knowing that she is treated with dignity and that you…read more

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Review of
Cuffley Manor
from Denise C (Daughter of Resident) published on 3 June 2025 Submitted via Postal Card • Report

Overall Experience

Lovely staff, well-cared for, beautiful facilities. Lots of activities - good variety. We love the garden. Good communication with family. Very happy and satisfied and would recommend to others.

Reply from Zach Ekpe, Business Development Manager at Cuffley Manor

Thank you so much for your glowing review of our lovely home. We're delighted to hear that you're happy with the care, the facilities, and the variety of activities on offer. It's great to know how…read more

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Review of
Cooperscroft
from K H (Daughter of Resident) published on 27 May 2025 Submitted via Postal Card • Report

Overall Experience

Such a happy place for Dad to be. Great staff always attentive and never without a smile and a happy word for family and residents.
Cleanliness is wonderful, all rooms really well cleaned and maintained.
Plenty to eat, good quality, and tailored to residents needs.
Wonderful range of activities,

beautiful gardens, easily accessible for residents.

Reply from Pradeep Dcruz, Home Manager at Cooperscroft

Thank you so much for your heartfelt feedback. We are absolutely delighted to hear that your dad is happy and well cared for at Cooperscroft. Knowing that you feel welcomed and supported by our team…read more

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Care Homes Owned by TLC Care Ltd in Hertfordshire

TLC Care Ltd Locations in Hertfordshire (2)

TLC Care Ltd Reviews in Hertfordshire (286)

Cuffley Manor

Cooperscroft

Cooperscroft

Cuffley Manor

Cooperscroft

Cooperscroft

Cooperscroft

Cuffley Manor

Cooperscroft

Cuffley Manor

Cuffley Manor

Cooperscroft

Cuffley Manor

Cooperscroft

Cooperscroft

Cuffley Manor

Cuffley Manor

Cuffley Manor

Cuffley Manor

Cooperscroft

Awards / Recognitions (14)

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