Cooperscroft, Potters Bar, Hertfordshire
Cooperscroft, Potters Bar, Hertfordshire
Cooperscroft, Potters Bar, Hertfordshire

Cooperscroft concentrate on delivering the most exceptional nursing care and support that really makes a difference. Some residents need help from day to day, whilst others need more assistance, and at the heart of it all, is the quality team of carers and nurses.

They specialise in nursing care and care for people living with dementia. With individual care creating a feeling of being at home, they focus on maintaining lifestyle choices to help residents enjoy fulfilling and stimulating lives with care and support to retain choices, personal preferences and independence.

The beautiful garden setting of this home provides a tranquil environment for residents to enjoy. Ideally situated in a quiet residential area, close to all the facilities that Potters Bar High Street offers, everything is close by for residents – and family and friends.

They welcome visitors to experience just what makes Cooperscroft the place to choose for care.

Group: T L C Care Ltd

Person in charge: Brenda Sweetman (Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Residents Internet Access

Latest Care Quality Commission* Report on Cooperscroft: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 22 Jun 2017

We offer bespoke care which is tailored to an individual's needs from Residential to end of life nursing care, and specialist Dementia Nursing Care. We can help you understand the financial options, concerns and requirements which planning for care in later life involves.

Reviews

9.9 Cooperscroft has a Review Score of 9.9 (9.877)

The Review Score of 9.9 (maximum of 10) for Cooperscroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Cooperscroft in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.877 for Cooperscroft is calculated as follows: ( (223 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 252 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Cooperscroft is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 17 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cooperscroft?

  • Extremely LIKELY
    19
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cooperscroft

  • Son of Resident/Service User
    6
  • Wife of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

I like the staff at Cooperscroft as they are friendly and welcoming and also caring.

How likely would you be to recommend Cooperscroft? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Only been here for two weeks - so far the care is very good, very friendly staff and lots of activities.

How likely would you be to recommend Cooperscroft? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My dad has been here since May 2016. We were all nervous at how he'd settle in but the staff are all friendly and work hard to create a family atmosphere. The gardens are wonderful and there are regular events, the most recent being a Chinese New Year celebration with lovely food and lots of families attending. I cannot find anything I would want to change.

How likely would you be to recommend Cooperscroft? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care given is exemplary. The home is run very well. It's clean and well stocked. The nurses and carers really do care and go that extra mile. My mother is safe and very well looked after. The food is first class.

How likely would you be to recommend Cooperscroft? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are very kind and helpful and meet all my husband's nursing care. It's a very happy atmosphere and choice of food is excellent. We enjoyed a valentine's party recently and they have many social activities. We are looking forward to some good weather so BBQ's can take place as they have a lovely garden.

How likely would you be to recommend Cooperscroft? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother spent eight years in Cooperscroft. During this time, she was given loving care and attention by devoted staff and made to feel Cooperscroft was her home. She was overheard talking to a social worker that she considered herself very lucky to be in Cooperscroft and she knew that lots of elderly people were not as fortunate as she was to be in such a caring environment. Not only she but we were always made welcome and encouraged to join in with many of the events and activities. Had she not been in Cooperscroft, I don't think she would have reached her 99th year.

How likely would you be to recommend Cooperscroft? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everything is very good.

How likely would you be to recommend Cooperscroft? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

As a relative of a resident, I am extremely happy with the level of service provided as is my aunt. There is a high standard of care and support with kind and caring staff willing to go the extra mile.

How likely would you be to recommend Cooperscroft? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Cooperscroft, in my opinion, is outstanding. The carers and management right down to the chef and laundry lady are outstanding. Everybody is very approachable and very helpful, you only have to ask and it's done. I always recommend Cooperscroft to my clients.

How likely would you be to recommend Cooperscroft? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A Chinese meal was given for the Chinese new year. The pantry was decorated with lanterns and chains. Each person was given a menu for the 3-course meal. It was lovely to see residents, visitors and staff enjoying themselves.

How likely would you be to recommend Cooperscroft? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Cooperscroft is a gem!!! My brother found this wonderful home for my 95 year old mother who is looked after on a daily basis by the most caring, thoughtful and happy staff. I live in the US and being so far away I need to know that my mother experiences the same care as she would receive from her own children. There is no doubt in my mind that we could do no more for her than the wonderful people who take care of her every day. We truly give thanks that we found Cooperscroft and its very special staff, who go above and beyond to make each and every resident's day a happy one.

How likely would you be to recommend Cooperscroft? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a very modern and extremely comfortable care home staffed by wonderfully caring staff. My mother aged 95 has been a resident for just over a year and my siblings and I are delighted with the way in which my mother is cared for in such a caring and loving environment. It gives us enormous comfort to know she is safe and comfortable surrounded by dedicated staff. She and we count ourselves as being extremely fortunate and I have absolutely no hesitation in recommending Cooperscroft to anyone who is thinking about a care home for a loved one.

How likely would you be to recommend Cooperscroft? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We attended the quiz it was very enjoyable and engaging for all residents and visitors alike. The team were fantastic. Thank you for a wonderful evening.

How likely would you be to recommend Cooperscroft? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Brenda Sweetman, Home manager at Cooperscroft responded to this review on 24 Oct 2016:

The Cooperscroft team and very pleased that you could come along to support our event. We are also happy you enjoyed spending a fun evening with your dad, who by the way always seems to win our competitions !

I saw the advertising for a dog show at 'Sainsbury's local' and I participated in the show with my dog. I have found out that all residents are so happy and enjoying the care home. Staff were really helpful and friendly.

How likely would you be to recommend Cooperscroft? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nice place, stunning gardens, attentive staff, and close to (my) home. Given that no one wants to end their years in an old peoples home, this is about as perfect as you can get.

How likely would you be to recommend Cooperscroft? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Brenda Sweetman, Home Manager at Cooperscroft responded to this review on 28 Jul 2016:

Thank you for your lovely review of Cooperscroft Care Home we appreciate it.

Resident was very upset about leaving her home but knew it was for the best at 96 years. Cooperscroft staff were caring, friendly, helpful and made the move for the resident on the day very smooth. She loves the place.

How likely would you be to recommend Cooperscroft? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Brenda Sweetman, Home Manager at Cooperscroft responded to this review on 27 Jul 2016:

We are very happy to have supported this resident though this process and we are so pleased that she is so happy. Thank you very much for your positive feedback.

Had a lovely 'newsy' chat with my dad last night and he was full of stories about the dog show and the sports day at the weekend. Please pass on our thanks to the team who dad said worked really hard to make the events a success and hugely enjoyable to all. Lovely to have my dad back to being like his old self and full of chat. I meant to say at the relatives' meeting what a great calendar of events the team puts together, so wanted to make up for that by sending this. Thank you.

How likely would you be to recommend Cooperscroft? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Brenda Sweetman, Home Manager at Cooperscroft responded to this review on 19 Jul 2016:

We are so pleased your dad is enjoying the summer programme of events. The activity team do put in a lots of hard work but it is worth it when the residents are happy. I will pass on your thanks.

On my first visit I found the home friendly, helpful and the first impression, bright and spotlessly clean. The lady who gave me the introduction, was helpful, knowledgeable and very professional. I left the home feeling very confident that my friend would be well looked after. Any visits following the staff were helpful and friendly. I would not hesitate to recommend this care home.

How likely would you be to recommend Cooperscroft? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Brenda Sweetman, Home Manager at Cooperscroft responded to this review on 20 Apr 2016:

We are so pleased that you found our service excellent - The whole team at Cooperscroft work very hard to provide such a high standard - thank you for your feedback.

Excellent facility. Like a luxury hotel. Varied activities. Lovely location. Staff seem to be great. They took very good care of my nan after she was left disabled by a stroke. They then took equally good care of her when she was dying from a heart condition, and even though she was already close to the end they let her come back to the care home to die instead of dying in a horrible hospital ward.

How likely would you be to recommend Cooperscroft? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Brenda Sweetman, Home manager at Cooperscroft responded to this review on 11 Apr 2016:

We are sorry that you lost your Nan but happy that you and your family experienced help and support from the team at Cooperscroft

It's the best for me, the staff are very helpful, nice and kind. I can't praise them enough.

How likely would you be to recommend Cooperscroft? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Brenda Sweetman, Home Manager at Cooperscroft responded to this review on 16 Mar 2016:

Thank you Gladys we enjoy you being a part of the cooperscroft family.

The quality and kindness of the care at Cooperscourt is insurpassable! The carers work is amazing and their kindness incredible. This is a care home and the importance of that word care is carried out impeccably. We cannot praise them more highly in the often stressful and difficult work they do.

How likely would you be to recommend Cooperscroft? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Brenda Sweetman, Home manager at Cooperscroft responded to this review on 22 Dec 2015:

The care team do work very hard and it is lovely that you appreciate this - I will share this with the team.

Submit a Review for Cooperscroft

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Top 20 Care Homes East of England 2017

Recipient: Cooperscroft

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

Dancing shoes

Likes: 4 Views: 576

Posted: 18 Aug 2016

There are no performances entered yet by Professional Entertainers