These prices are only a guideline, please contact Cooperscroft to find out the exact price for your requirements.
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
Cooperscroft has it's own own private car park for guests and visitors.
Cooperscroft has a Review Score of 10 (9.958) out of 10, based on 24 reviews in the last 2 years. Over all time Cooperscroft has 111 reviews.
Review from June W (Friend of Resident) published on 20 August 2025
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5.0 out of 5
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Review from Susan F (Friend of Resident) published on 13 August 2025
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5.0 out of 5
Reply from Marion Wak-Williams Marion Wak-Williams, Home Manager at Cooperscroft
Thank you so much for taking the time to complete a review for us.It has truly put a big smile on our faces and ended the day beautifully. We look forward to seeing you again very soon, it's always amazing to welcome our residents' friends and families when they visit the home.
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Review from Christian W (Son of Resident) published on 16 July 2025
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5.0 out of 5
Reply from Marion Wak-Williams Marion Wak-Williams, Home Manager at Cooperscroft
Thank you so much for your kind words and for taking the time to share your feedback.It truly means a lot to our team to know that you are happy with the care your mum is receiving. We are dedicated to ensuring all our residents feel safe, comfortable, and well looked after. Knowing we are making a positive difference in her life is incredibly rewarding for us.
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Review from Alison B (Daughter of Resident) published on 16 July 2025
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5.0 out of 5
Reply from Marion Wak-Williams Marion Wak-Williams, Home Manager at Cooperscroft
Thank you so much for your feedback. We are grateful that you took the time to share it with us.Looking after our residents brings so much joy to the team, knowing that we are making a difference in your father's wellbeing and quality of life.
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Review from G N (Daughter of Resident) published on 19 June 2025
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5.0 out of 5
Reply from Marion Wak-Williams Marion Wak-Williams, Home Manager at Cooperscroft
Thank you so much for your wonderful feedback, we truly appreciate you taking the time to share your thoughts. Your kind words mean a great deal to all of us.We feel incredibly lucky to have your Dad with us in our home. It's an honour to care for him, and we are grateful for the trust you place in our team.On behalf of everyone here, thank you once again. Your support and appreciation genuinely lift our spirits.
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Review from J M (Daughter of Resident) published on 17 June 2025
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5.0 out of 5
Reply from Marion Wak-Williams Marion Wak-Williams, Home Manager at Cooperscroft
Your feedback truly means the world to us. Our team are always delighted and excited to hear about the experiences of our residents, their families, and our visitors. We never take your kind words for granted.Hearing your thoughts helps us to reflect, grow, and continue providing the outstanding care and service our community and residents deserve.From all of us, thank you for being part of our journey.
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Review from K H (Daughter of Resident) published on 27 May 2025
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Overall Experience
5.0 out of 5
Reply from Pradeep Dcruz, Home Manager at Cooperscroft
Thank you so much for your heartfelt feedback. We are absolutely delighted to hear that your dad is happy and well cared for at Cooperscroft. Knowing that you feel welcomed and supported by our team means the world to us.
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Review from Kevin D (Son of Resident) published on 27 May 2025
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5.0 out of 5
Reply from Pradeep Dcruz, Home Manager at Cooperscroft
Thank you so much for your kind words and positive feedback. Were truly delighted to hear that you and your mother continue to have a pleasant experience at Cooperscroft. Creating a warm, welcoming, and family-like environment is at the heart of everything we do, and its wonderful to know that this is being felt by our residents and their loved ones. Your appreciation means a great deal to the entire team, and I will be sure to pass your lovely comments on to them.
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Review from Betty T (Respite Resident) published on 20 May 2025
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5.0 out of 5
Reply from Dawn Cawley, Business Development Manager at Cooperscroft
Thank you for your kind words, Betty. It was a pleasure having you stay with us. We are happy you attend our events, and we always look forward to welcoming you back.
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Review from Martin W (Son of Resident) published on 15 May 2025
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5.0 out of 5
Reply from Pradeep Dcruz, Home Manager at Cooperscroft
Thank you so much for your kind words and glowing feedback.We're truly delighted to hear that your mum feels at home with us here at Cooperscroft. Creating a warm, welcoming environment where residents feel safe, valued, and cared for is at the heart of everything we do. Thank you again for your recommendation and for trusting us with your mum's care
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Review from Catherine T (Daughter of Resident) published on 15 May 2025
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5.0 out of 5
Reply from Pradeep Dcruz, Home Manager at Cooperscroft
Thank you so much for your beautiful message and for taking the time to share your experience of your mother's time with us at Cooperscroft.It was truly an honour to care for your mum over the past two years. Your kind words mean the world to our team, who work with genuine compassion and dedication every day. Knowing that both your mother and your family felt supported and comforted means so much to us.
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Review from Stebbie H (Daughter of Resident) published on 15 May 2025
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5.0 out of 5
Reply from Pradeep Dcruz, Home Manager at Cooperscroft
We're absolutely delighted to hear that you had such a special Christmas Day with your dad. It must have been a heart-warming surprise for him-and a moment to cherish. Thank you again for sharing your experience.
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Review from K B (Wife of Resident) published on 15 May 2025
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5.0 out of 5
Reply from Pradeep Dcruz, Home Manager at Cooperscroft
We are truly delighted to hear that you find our staff joyful, helpful, and always willing to go the extra mile with a smile. Your appreciation means a great deal to the team, and we will be sure to share your lovely comments with them.We're also pleased to know that you are happy with our laundry service and the level of care we provide. Regarding parking, we understand the challenges and continue to explore ways to improve this where possible. Thank you again for your support and thoughtful review. It's always a pleasure to receive such positive feedback.
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Review from Vicky N (Daughter of Resident) published on 7 January 2025
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Overall Experience
5.0 out of 5
Reply from Dinesh Francis, Home Manager at Cooperscroft
Thank you so much for your kind words and heartfelt feedback. It truly means the world to us to know that your father feels comfortable, happy, and well cared for here at Cooperscroft. Our team takes great pride in creating a warm, respectful, and supportive environment for all our residents, and it's incredibly rewarding to hear how positively it's impacted both your father and your family. We're delighted to see him engaging with others and enjoying his time with us - it's moments like these that make our work so special. Thank you once again for your trust and support.
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Review from Chris F (Husband of Resident) published on 25 October 2024
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5.0 out of 5
Reply from Dinesh Francis, Home Manager at Cooperscroft
Thank you so much for sharing this wonderful feedback! We're thrilled to hear that your visit to Kenwood House was such a success and that you enjoyed the art and overall experience. It's heartwarming to know that both the taxi driver and our dedicated carer helped make the journey smooth and enjoyable. We strive to make every outing meaningful and are grateful for your kind words, which motivate us to continue providing excellent care and memorable experiences for our residents. Looking forward to organising more enriching trips in the future!
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Review from Tracey T (Daughter-in-law of Resident) published on 25 October 2024
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Overall Experience
5.0 out of 5
Reply from Dinesh Francis, Home Manager at Cooperscroft
Thank you so much for your wonderful feedback. We are truly grateful for your kind words and are delighted to hear that your experience at Cooperscroft has been so positive. Our team is dedicated to providing a warm, welcoming, and high-standard environment, and it's incredibly rewarding to know that we have made a difference for you and your mother-in-law. Your appreciation means the world to us, especially knowing that you feel reassured and able to spend quality time together making precious memories.
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Review from N W (Daughter-in-law of Resident) published on 30 September 2024
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5.0 out of 5
Reply from Dinesh Francis, Home Manager at Cooperscroft
Thank you so much for your heartfelt message! We're thrilled to hear that your mother-in-law is happy and settled at Cooperscroft. Our dedicated staff works hard to provide the best care possible, and it's wonderful to know their efforts have made such a positive impact on your family. Your recommendation means the world to us! Thank you again!
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Review from N T (Resident) published on 7 August 2024
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5.0 out of 5
Reply from Dinesh Francis, Home Manager at Cooperscroft
Thank you for your wonderful feedback! We're thrilled to hear you enjoyed your stay and felt welcomed by our team. It's great to know you appreciated the room, the view, and our weekly menus and activities. We're glad our laundry service met your needs as well. Your kind words mean a lot to us.
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Review from D R (Daughter of Resident) published on 23 July 2024
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5.0 out of 5
Reply from Dinesh Francis, Home Manager at Cooperscroft
Thank you so much for your heartfelt feedback. We are deeply touched to hear that your experience with us at Cooperscroft met and even exceeded your expectations during such a meaningful time. It is our honour and privilege to provide compassionate care in line with our core values of Truth, Love, and Compassion (TLC). We are truly glad to know that our team could offer the kindness and support that made a meaningful difference to both your dad and your family. Your words mean a great deal to us, inspiring us to continue delivering care that feels like family. Thank you once again for sharing this.
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Review from Harrie T (Daughter of Resident) published on 2 April 2024
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Overall Experience
5.0 out of 5
Reply from Dinesh Francis, Home Manager at Cooperscroft
Dear Harrie, Thank you for your feedback. Your input is invaluable to us and serves as a source of motivation for our team to continue providing outstanding care for our service users. We greatly appreciate your time and effort in sharing your thoughts with us.
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The Review Score of 10 (9.958) out of 10 for Cooperscroft is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.958 for Cooperscroft is calculated as follows: ( (275 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 286 Ratings = 4.958
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cooperscroft is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Jan 2024
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Job Title: Home Manager
Joined: 2025
Marion Wak-Williams brings over 15 years of experience in the care home sector to her role as Home Manager at the Outstanding-rated Cooperscroft Care Home. She qualified as a Registered Nurse in 2010 and began her career in the NHS before moving into private care where she discovered her passion for building strong relationships with residents and their families.
Marion has progressed through a variety of roles starting as a Health Care Assistant and moving on to become a Senior Carer a Deputy Manager and then a Home Manager. For the past 8 years she has led care homes with a focus on providing a warm friendly and supportive environment for both residents and staff.
Before joining Cooperscroft Marion was the Home Manager at Cuffley Manor Care Home where she was proud to be part of the TLC Care family. She is also an accredited End of Life Care Champion through Marie Curie Hospice and has led services that achieved Outstanding ratings from the Care Quality Commission.
Marion believes every person deserves care that respects their dignity and enhances their quality of life. She is committed to creating a home where people feel valued comfortable and truly cared for and where the team is encouraged to give their very best every day.
Job Title: Business Development Manager
Joined: 2013
I have worked at Cooperscroft Care Home for 12 years, gaining experience across several departments. This has given me a strong understanding of what makes Cooperscroft such an exceptional place to live and work.
With 26 years of experience in the care sector, I began my career as a care assistant, where I developed a deep understanding of the needs and challenges our residents face. I went on to become a Team Leader, then an Admin Assistant, before moving into my current role as Business Development Manager.
My time at Cooperscroft has shown me the importance of teamwork, compassion and consistency in delivering high-quality care. I am passionate about making a positive difference in the lives of our residents, and I am proud to work alongside a team that shares this commitment. Together, we strive to ensure every resident receives the care, respect and attention they deserve.
Job Title: Care Service Manager
Joined: 2022
I graduated in 1994 from South Africa with Diploma in Nursing and Midwifery and Community and Psychiatry. I then worked as a midwife and community nurse up until 2002 before moving to the UK. I have worked as a Care Service Manager, Senior Nurse and Clinical Nurse across other care homes and in February 2022 I joined Cooperscroft as the Care Services Manager. The role is very rewarding and I learn something new every day to make sure our resident’s care reaches the highest standards.
Job Title: Hotel Service Manager
Joined: 2024
I am Kathlyn Raguro, holding a double degree in Hospitality and Tourism from the Philippines. My 10-year journey has been marked by a series of elevations through the levels of ultra-luxury hotels, including the esteemed Shangri-la Hotels, Hilton Hotels and Resorts, One and Only Hotels and Resorts by Kerzner, and recently - Qasr al Sarab Luxury Desert Resort by Anantara.
Starting as a Guest Relations Officer, I swiftly ascended to supervisory roles, eventually becoming an Assistant Guest Relations Manager, and most recently, a Guest Experience Manager at Anantara Luxury Resort. I have always held integrity and passion as my guiding principles. These values have been the cornerstone of my success and personal growth within the industry.
As I step into the role of Hotel Services Manager at CoopersCroft, I am eager to lead our team towards unparalleled success, ensuring that the exemplary service CoopersCroft is renowned for is not just maintained, but elevated to new heights. With a shared vision of excellence and commitment, I am very much excited to embark on this new journey with my team
Job Title: Finance and HR Manager
Joined: 2023
I completed my HND in Business Management in the UK. Also, I have completed a Software engineering Diploma and Finance & Business Administration Diploma in Sri Lanka.
I have worked across a number of industries in various roles. I started my carrier as a Business Development Manager at one of the Prestigious multinational companies in Sri Lanka.
Since I moved to the UK I have worked as a Team Leader and as an IT consultant for Thames Water PLC.
I joined Cooperscroft as an Admin Assistant and then was promoted to HR & Finance Manager.
It’s a completely new venture for me and I do learn the real values of Truth, Love, and Compassion each day at work.
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