
We couldn't have picked a better home for our MumS W(Daughter of Resident/Service User)



We couldn't have picked a better home for our MumS W(Daughter of Resident/Service User)



Cooperscroft Care Home, rated ‘Outstanding’ by the Care Quality Commission (January 2024), is situated in the quiet town of Potters Bar. It offers specialist nursing and dementia care in a peaceful, beautifully designed setting. Surrounded by landscaped gardens and a calming water feature, the home provides a warm and safe environment where every resident is supported to live with dignity, independence and purpose.
Part of the award-winning TLC Care Group, the...
Care Provided by Cooperscroft
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our fee begins at £2,170, depending on an assessment.
The price(s) shown are provided by the care home. Contact Cooperscroft for full pricing details and T&Cs.
Contact Cooperscroft to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- TLC Care Ltd
- Private Owned
Person in charge
- Subin Puthan Veettil(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2012
- Last Refurbishment: 2012
- Number of floors: 3
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Parking
- Cooperscroft has it's own own private car park for guests and visitors.
Cooperscroft Reviews (130)
Cooperscroft has a Review Score of 9.9 (9.941) out of 10, based on 37 reviews in the last 2 years.
Over all time Cooperscroft has 130 reviews.
Cooperscroft is excellence in a nutshell - everyone has a smile and everyone goes about their business ensuring that the residents are their top priority at all times. Some very, very grateful relatives. Thank you to you all.
Thank you so much for your kind words. We are happy your loved one is happy and content here at Cooperscroft. I will pass your feedback on to our team.
The staff are so attentive, kind and caring and nothing is too much trouble. My grandma is so content and happy being in the home and the staff really do invest so much time and energy into every resident especially when it comes to entertainment or arranging fun days which my grandma gets involved in.
Thank you so much for your kind words. We are happy your grandma is happy and content here at Cooperscroft. I will pass your feed back to our team.
Dad has settled in very quickly, with the staff being very patient as Dad doesn't communicate well. Dad has more colour in his cheeks and smiles. The staff are always on hand and happy to help Dad with any of his needs with a smile. We feel Dad is safe and well taken care of which makes all his family very happy.
Thank you for your positive feedback regarding Cooperscroft. I will pass your kind words on to our team.
Where do I start? My dad has only been at Cooperscroft for just over a week and to say my brother and I were upset at the prospect of Dad being in a home is an understatement. It is the most wonderful warm welcoming place and the staff is second to none. Nothing is too much trouble and Dad is settling in well. The surroundings are beautiful but what makes a Cooperscroft is the warmth and support of the staff. Thank you so much to you all.
Thank you for your positive feedback towards Cooperscroft Care Home. We are pleased to hear how satisfied you are with the care provided by the Cooperscroft team.
My mother moved into Cooperscroft Care Home when I was unable to care for her at home anymore. She was fiercely independent, drily witty with an abundance of character, which could be challenging on occasions. The staff at Cooperscroft cared for her with respect and dignity. If they hadn't, she would have said! I had peace of mind knowing that she was being looked after by kind professionals. Unfortunately, Mum was not well enough to participate in the activities provided and so I cannot comment on those but I was always impressed by the cleanliness and atmosphere whenever I visited. I have no hesitation in recommending Cooperscroft and I would like to thank them for caring for my mother in the final months of her 101 years of life.
Thank you for your feedback. Our team will be pleased to know they do an excellent job and we appreciate your gratitude and support.
Cooperscroft care home has proved to be an excellent choice. From the friendly advice and help received arranging a placement, making what could have been a stressful process easy and relaxing. To the exceptional daily care and friendship given all of the staff couldn't be kinder. The rooms and the meals are nicer than many hotels. I as a daily visitor am welcomed and looked after myself. In my opinion, I do not think you could find more friendly, dignified and genuine care.
Dear Neil, thank you very much for taking the time to leave us such a lovely and kind review. Your feedback is important to us, as is the care and well-being of all of our residents.
In the few weeks, my friend was here, I visited several times. Every visit was a delight. The staff of the home radiates love, care and professionalism with high-quality care and attention. Highly recommended!
Thank you so much for your kind words. I will pass your review onto our team.
Very friendly, made to feel at ease and good care. The staff are fantastic, the food is wonderful and well-presented. Spotlessly clean. I am very happy here.
Thank you very much for your lovely feedback.
Mum has been a resident for twenty-two months. She is treated with care, respect and dignity. Her medical needs are met. Staff are friendly and supportive (e.g. during the Covid pandemic). Staff helped our family celebrate our parents' 60th wedding anniversary. Thank you. "All good".
My sister is as happy as can be under the circumstances. She was responsive and smiling. As I left she needed some personal care which was seen to immediately and with a smile from the carers. I am truly grateful for their care and treatment of my sister.
Hi Geraldine, thank you for your feedback. Our team will be pleased to know they do an excellent job and we appreciate your gratitude and support.
I can honestly say that from the first contact on the phone to the placement of Mum into the home I cannot fault Cooperscroft Care Home in any way. All of the staff are very friendly and treat Mum with the utmost respect and care. As a family, we are comforted to know that Mum is in a safe, happy environment with all of her needs taken care of.
Hi David, thank you so much. It is so rewarding to hear these lovely reviews from the family. I will share this feedback with the team.
Our mum moved to Cooperscroft Care Home from a hospice as she now needs palliative care. Everyone has made us feel so welcome and are showing such care for Mum, from giving her ice cream, hand and feet massages or simply comforting her when she's scared. As a family, it's a difficult time but having Mum safe and cared for at this time means so much to us. Huge thanks to the matron for all you do, you're the best.
Thank you, Emma, for your positive feedback towards Cooperscroft Care Home. We are pleased to hear how satisfied you are with the care provided by the Cooperscroft team.
Any anxieties about moving to Cooperscroft Care Home melted away on day one. When I visit my husband each day he tells me "this is the best day ever". Staff are kind, attentive and always happy to chat and reassure. His personal care is excellent. Staff are supportive to the family too and nothing is too much trouble. My husband could not be in better hands. Thank you! He cannot take part in activities but has all the attention he needs.
Thank you, Susan, for your lovely comments about our home and team members. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.
Cooperscroft is a very nice home, very clean and lovely rooms. Really nice, pleasant staff and carers. Good quality food for Mum. Lovely room, lounge and gardens. In all, a wonderful place for Mum to be cared for by wonderful people.
Thank you, Michael, for your feedback. We love caring for your beautiful Mum and are happy you are all part of our Cooperscroft family.
Mum has been here a couple of weeks so far and I'm delighted to say her care couldn't have been better. The whole team are very attentive and professional - and friendly all the time. Nothing seems to be too much trouble and it is comforting to see Mum so well looked after in the last stages of her life.
Dear Dean, thank you very much for taking the time to leave us such a lovely and kind review. Your feedback is important to us, as is the care and well-being of all of our residents.
The love, compassion, personalised support and attention to detail I feel my mother received in her two years and two months at Cooperscroft Care Home were so appreciated. Especially at such a difficult, challenging time for care homes. I will never forget the joy Mum experienced here. Your staff are extraordinary. Thank you from the bottom of my heart.
Thank you as always for showing your appreciation and thanks to our Cooperscroft team. As you know your mother was a long-standing and important member of the Cooperscroft family and everyone had their own relationship with her. We remember her fondly and we still miss her.
I did a lot of research into care homes catering for Parkinson's and I couldn't have been happier with my choice. Wonderful location with a tranquil garden and lovely views. All the staff and management team are genuinely lovely, kind and caring. Certainly not the cheapest, but worth going that little bit further on cost for peace of mind. I only wish Mum could have enjoyed a longer stay. Thank you to the whole team.
Thank you, Jason, for your positive feedback towards Cooperscroft Care Home. We are pleased to hear how satisfied you are with the care provided by the home.
Cooperscroft Care Home has cared for my husband with support, kindness and excellent nursing care over the last fifteen months. Sadly, my husband passed away a short while ago but we have special, fond memories of spending precious time with him over the last few months of his life knowing he was so well cared for. For this, the whole Cooperscroft team will never be forgotten for all their kindness and care and we can’t “thank you” all enough.
Hi Carol, thank you so much for your amazing review!
I found the staff very knowledgeable about my mum and was always one step ahead of my concerns and suggestions. I'm very thankful my mum was at Cooperscroft during her last few weeks.
Dear Samuel, thank you for taking this time to give us this positive feedback, we are pleased we could support you during this difficult time and we are sorry for your loss.
When Dad came here in June 2021 he was given one week to live - here we are at the end of October and he is showing no sign of leaving us. Thank you so much for this, it is all due to everyone at Coopperscroft Care Home. The help I have had from all the staff has been exceptional.
Thank you for taking time to write this review, we are very happy we have been able to make your dad comfortable and settled with us and to give your family some more precious time together.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 January 2024Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (62) & Events (12)
- 30 Jul 2026
In a delightful event yesterday, Oreo, the enchanting miniature Shetland pony, returned to Cooperscroft, accompanied by her wonderful handler, Kristina. Over a heartwarming hour, Oreo made her rounds, visiting residents...
- 30 Jul 2026
Join us for an exciting Charity Cricket and Football Match between Cooperscroft and Cuffley Manor! This event aims to raise funds for two fantastic local causes that truly make a...
- 30 Jul 2026
We're thrilled to share that our Kitchen Team recently participated in an enlightening IDDSI training session led by "The IDDSI Guy." This training was not only informative but also interactive,...
- 09 Aug 2026Organiser: Cooperscroft
- 28 Aug 2026Organiser: Cooperscroft
- 11 Sep 2026Organiser: Cooperscroft
Awards / Recognitions (30)
- 30 Jan 2026Recipient: Cooperscroft
- 30 Jan 2026Recipient: TLC Care Ltd
- 19 Jun 2025Recipient: TLC Care Ltd
Accreditations
There are no accreditations posted yet for Cooperscroft.
Meet the Team (7)

I have previously managed care homes in Surrey and London under TLC Care. Caring has always been at the heart of who I am, and I wanted to channel that passion into my professional life. After completing my Bachelor’s in Nursing in India (2007) and a Postgraduate Diploma in Nursing Management from West London College (2010), I began my UK career as a Senior Health Care Assistant while continuing my studies.
Driven by a strong interest in the public health sector, I completed my Master’s in Public Health from BEDS University in 2020.
Over the years, I progressed through a variety of leadership roles, including Unit Manager, Care Services Manager, Regional Care Support Manager, and Quality Improvement Manager for TLC Care. In 2021, I was appointed Home Manager at Camberley Manor Care Home in Surrey, before moving to Candlewood House Care Home in July 2022, and currently leading as Home Manager at Cooperscroft Care Home.
I am deeply passionate about delivering high-quality care and supporting our elderly residents. It is a privilege to guide and inspire the team at Cooperscroft Care Home on its journey toward achieving an outstanding standard of care.

My UK journey began in a care home, where I worked as an adult nurse and developed strong clinical skills and a deep understanding of elderly care. After two years, I was promoted to Deputy Manager, gaining valuable experience in operations, leadership, and team development.
In 2025, I joined TLC Care as Practice Development Lead at Karuna Manor Care Home. Although my background wasn’t in education, I’ve always had a passion for teaching and supporting others. Between 2018 and 2022, I worked part-time as a Basic Life Support instructor in Nigeria, training healthcare professionals in CPR and resuscitation, a role that shaped my commitment to knowledge-sharing and confidence-building.
Now, as Care Services Manager at Cooperscroft Care Home, I lead with a focus on quality, compassion, and continuous improvement. I’m dedicated to creating a safe, supportive environment for our team members, and to maintaining an outstanding home for our residents, guided by TLC’s values of Truth, Love, and Compassion.

With 26 years of experience in the care sector, I began my career as a care assistant, where I developed a deep understanding of the needs and challenges our residents face. I went on to become a Team Leader, then an Admin Assistant, before moving into my current role as Business Development Manager.
My time at Cooperscroft has shown me the importance of teamwork, compassion and consistency in delivering high-quality care. I am passionate about making a positive difference in the lives of our residents, and I am proud to work alongside a team that shares this commitment. Together, we strive to ensure every resident receives the care, respect and attention they deserve.

I hold a Higher National Diploma (HND) in Business Management from the United Kingdom, along with Diplomas in Software Engineering and Finance & Business Administration from Sri Lanka.
My career has spanned a variety of industries, giving me a broad range of experience in business development, technology, human resources, and finance. I began my professional journey as a Business Development Manager with one of Sri Lanka's leading multinational companies before relocating to the UK. In the UK, I worked as a Team Leader and later as an IT Consultant with Thames Water PLC, where I further developed my leadership, analytical, and customer-focused skills.
I joined TLC Cooperscroft as an Administrative Assistant and was subsequently promoted to HR & Finance Manager. This role has provided me with the opportunity to combine my passion for people, operational excellence, and continuous improvement while supporting both the team and the organisation's objectives. Working in the care sector has been an inspiring and rewarding experience. Every day reinforces the importance of TLC Cooperscroft’ s core values of Truth, Love, and Compassion, which guide everything we do. I am proud to contribute to creating a positive, supportive environment for our residents, their families, and our dedicated team members.

I completed my master’s degree in Data Science and Analytics in the UK. Before moving to the UK, I completed my bachelor’s degree in Computer Science and Engineering in India. I began my career as a Software Engineer in India, where I worked on developing software solutions for local government organisations. I joined Cooperscroft in 2022, and I became an Office Manager in 2024.
In my role, I oversee the day-to-day administration in the home, supporting HR in recruitment, finance, compliance, and operational processes. I enjoy working closely with our residents, their families, and our wonderful team to ensure everything runs smoothly. I take pride in creating a welcoming environment where residents, relatives, visitors, and colleagues feel supported from the moment they walk through our doors. Working in care has been a completely new and incredibly rewarding chapter in my career. I believe that even the smallest acts of kindness and support can make a big difference. Every day, I learn the true meaning of compassion, kindness, and teamwork.
It is a privilege to be part of the TLC Cooperscroft family and to contribute to creating a warm, welcoming environment where our residents feel valued, respected, and truly at home.

I joined TLC Cooperscroft 3 years ago as the Maintenance Manager, bringing with me valuable experience from my previous role with a property developer. It was there that I developed many of the practical skills and knowledge needed to maintain a care home to a high standard, ensuring it is not only safe and well maintained but also a comfortable and welcoming place for residents to call home.
Since joining the team, I have had the opportunity to build on those skills and continue my professional development.
Working in a care home is unlike any other maintenance role. Every day brings a new challenge, whether it’s responding to unexpected repairs, planning preventative maintenance, supporting colleagues, or finding ways to improve the environment for our residents. The variety of the role means there is never a dull moment, and I enjoy the problem-solving and teamwork that comes with it.

I hold two master’s degrees: a master’s in international business from the UK and a master’s in business administration, specialising in Finance and Marketing from India. I previously worked as an assistant sales manager in India. In December 2024, I joined TLC Care as a Customer Service Supervisor at TLC Cooperscroft Care Home.
I truly enjoy working with our residents and their families, ensuring they receive a warm welcome and the highest standard of hospitality and care. Also being an engagement champion, I enjoy creating a positive and fun environment for the team.
Building meaningful relationships and helping others has always been my passion, both in my previous role and at TLC. I strongly believe in TLC’s core values of Truth, Love, and Compassion, and I strive to reflect these values in everything I do.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cooperscroft to verify any information. View our terms and conditions. Cooperscroft has an Enhanced Service -more info.
