Cooperscroft

Coopers Lane Road, Potters Bar EN6 4AE
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Top 20 carehome certificate
10 111 Reviews
  • Cooperscroft, Potters Bar
Cooperscroft Care Home, rated ‘Outstanding’ by the Care Quality Commission (January 2024), is situated in the quiet town of Potters Bar. It offers specialist nursing and dementia care in a peaceful, beautifully designed setting. Surrounded by landscaped gardens and a calming water feature, the home provides a warm and safe environment where every resident is supported to live with dignity, independence and purpose.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

An experienced team of carers and nurses provides bespoke, person-centred care tailored to individual needs. Whether requiring daily assistance or complex nursing support, residents receive care delivered with professionalism, kindness and respect. Thoughtful dementia care promotes comfort, confidence and wellbeing for those living with memory loss.

Life at Cooperscroft is rich and engaging. A dedicated wellbeing team organises a varied programme of activities and events suited to residents’ interests, from creative sessions and live entertainment to trips to gardens, museums and cathedrals. Family and friends are welcome to join and share in these experiences.

The home includes spacious communal lounges, a cosy café, on-site salon and private cinema. All bedrooms are fully furnished and personalised to each resident’s tastes. Landscaped gardens provide year-round enjoyment and a tranquil space to relax or socialise.

Located close to local amenities, Cooperscroft offers convenience for residents and visiting loved ones.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £2110
  • Self-Funded Nursing Dementia Care: from £2110
  • RESPITE Self-Funded Nursing Care: from £2310
  • RESPITE Self-Funded Nursing Dementia Care: from £2310

These prices are only a guideline, please contact Cooperscroft to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Marian Wak Williams (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2012
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (60)

Parking

  • Cooperscroft has it's own own private car park for guests and visitors.

Cooperscroft Reviews (111)

Total of 111, showing 61-80
10

Cooperscroft has a Review Score of 10 (9.958) out of 10, based on 24 reviews in the last 2 years. Over all time Cooperscroft has 111 reviews.

Overall Experience

  • 106
  • 5
  • 0
  • 0
  • 0

Date Published

111
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17
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Review from A D (Daughter of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has been a godsend for my mother and our whole family. Cooperscroft is a happy, positive home, which you feel as soon as you walk in. The staff are warm and caring

Reply from Sheela Nirmal, Home Manager at Cooperscroft

Thank you for taking the time to write a very kind review of Cooperscroft and it means a lot to our team of Cooperscroft. It will be a pleasure to relay your kind words to our team.

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Review from Brenda H (Daughter of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The journey to find my 93-year-old mum who has dementia and blind has been very difficult, but finally, I hope and believe. Cooperscroft Home have been very hands-on and approachable to discuss mums level of needs, she is now settling into an environment amongst similar residents with the help of all
the support staff who work so hard to enhance the lives of people like my mum. There aren't any specific care home for blind people with other needs but I truly hope Cooperscroft can and will meet her on-going needs to give her a quality of life she deserves.

Reply from Viktorija Stanciukaite, Associate Community Development Manager at Cooperscroft

Dear Brenda,


Thank you so much for such fantastic feedback. We are glad to hear you have got peace of mind knowing your mum is well looked after and we will all make sure we continue supporting your mum. Will make sure I let the team know what a wonderful job they all are doing.

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Review from Patrick H (Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Today's Racing activity was excellent.

Reply from Viktorija Stanciukaite, Associate Community Development Manager at Cooperscroft

Dear Patrick,


Thank you for your feedback and we are glad to hear you've enjoyed the racing activity. Our well-being team work really hard to make sure all residents are well looked after and daily activities match their interests and hobbies.

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Review from C R (Wife of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, with dementia, spent 2 weeks for respite care at Cooperscroft. He was warmly welcomed and things were taken at his pace. He felt secure enough to let me go with no problems. I understand he took part in a number of activities and he was in a positive happy mood when I collected him. The
staff were helpful and kind.

Reply from Viktorija Stanciukaite, Associate Community Development Manager at Cooperscroft

Dear Clare,


Thank you so much for your review and we are glad to hear your husband enjoyed his stay with us. We will make sure our team members are aware of what a wonderful job they all did looking after your husband.

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Review from Jeoffrey C (Cousin of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only compare our visit to food and compare it to another care home in the area.
The other home was a greasy spoon and Cooperscroft was a la carte.

Reply from Shani Riley, Community Development Manager at Cooperscroft

Thank you for your review, I am so pleased you enjoyed your stay with us at Cooperscroft in our guest suite and that you will come again and spend time with your loved one.

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Review from Margaret A (Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I arrived, everyone was so kind, understanding and pleasant. The cleanliness was excellent, food lovely and staff are very happy people. Will be going back sometime.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you for taking the time to write a lovely review. The team here are really happy to have supported you during a difficult time and I am pleased you got the help and care that you needed.

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Review from Sandra C (Daughter of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in Cooperscroft for a week following a fall.
Her care could not have been better.
We were all impressed by the friendly, family atmosphere created by all staff and every staff member we met smiled, introduced themselves and made Mum feel welcome.
The member of staff on reception
went out of her way to support Mum when her dementia made her upset when we left.
I would highly recommend Cooperscroft.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you so much for taking the time to write this review, we were happy that we could help you and happy to care for your mum even for such a short time.

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Review from J C (Nephew of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I and a small group of our family spent a wonderful Christmas day with our aunt including Christmas dinner.
The residents clearly enjoyed the event.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you for your lovely feedback - I know that you and your wife really enjoyed the day and we are so pleased that we could make Christmas a special family-focused event.

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Review from J B (Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very reluctant to come for convalescence following my hip replacement surgery. However, I needn't have worried as the overall care from day and night staff was excellent and was very beneficial to my immediate recovery. I would unreservedly recommend Cooperscroft to any family and friends who
might need respite care.
Reluctantly I do feel I should point out the way the carers helped themselves to food, just with their hands, while serving the meals. This seemed so unprofessional.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you for your response - We were very happy that we were able to help you and support you returning home. Thank you too for raising the negative issues you noticed when you were here - this is not acceptable and we have addressed it with our teams. Thank you for taking the time to do this review we value all feedback

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Review from Robert P (Son-in-law of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is a resident at the home for over 5 years and since she has been in the home. I find she is well looked after by very good staff if this was not the case she would not be as happy as she is. So I thank the staff and management for their wonderful care of my mother-in-law.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you for taking the time to write this lovely review- the whole team work hard to ensure our residents are happy.

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Review from Paul R (Grandson of Resident) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a great service provided by the team. My Gran is treated very well! Thank you for looking after her.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you for taking the time to review our care and for your thanks this is really appreciated by the team.

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Review from Paul F (Son of Resident) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to the home after my father died. She was frail and poorly. The staff in the home made mum very welcome, looked after her and took very good care of her. She settled in and started to join and go on trips and she was very happy before she was taken from us after just 4 months at the home.
The staff liked her and she liked the staff. The staff also made me feel comfortable when visiting as they were always friendly, caring and attentive.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

We are pleased we could give your mother a good quality of life for her last few months. Please accept our condolences.

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Review from Valerie G (Partner of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You couldn't be in better hands. The care, compassion, love and helpfulness of all the staff has been amazing. We were all treated like family from the first visit. Nothing was too much for them to do. The homely rooms and areas, it was like being in a 4-star hotel only better. The garden area is a
wonderful place to relax and enjoy. The food was always hot and tasty. You can be safe in the knowledge that your loved one will be very well cared for.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you Val for this lovely review. We always aim to treat everyone like family and glad you felt that from the team. We will miss you about the place but hope to see you soon

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Review from Jacqueline M (Daughter of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always viewed the care at Cooperscroft to a high extreme, but recently I was overwhelmed by the generosity of time and devotion given to my mother on her birthday. At the age of 91, she was made to feel so special with a gift, individual time and a personal cake. I was taken back with the amount
of individual staff involved in making her day and particular, thank the chef and the catering staff for the spectacular birthday cake. The time and expertise that it took to produce such a beautiful cake were of no surprise as the food an dedication of the catering staff has always been beyond individual expectation. Thank you.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

We always try to make everyone feel special every day but especially on special occasions such as birthdays - we are so pleased you and your mother enjoyed her celebration - Our catering team are very special - I will pass on your wonderful review

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Review from Julie O (Daughter of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent birthday party for the residents.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

We think it is important to recognise these special events so thank you for taking the time to write a review - I think everyone had a great time.

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Review from Elizabeth P (Daughter of Resident) published on 15 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was a service user at Cooperscroft for the past 9 years and there was never a day when she was unhappy. The care she received from all the staff on Lavender Ward was compassionate, caring and above and beyond what we could have wished for. After a number of home care packages, we made the very
difficult decision to entrust our mum into the care of Cooperscroft and they never let us or our mum down. We will always be grateful for their dedication and continued compassion and hard work. The laundry staff also worked so hard in making sure that the clothes were always washed and ironed to a very high standard, and making sure all her clothes were put away neatly in the dressing table.

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Review from Kay K (Friend of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed with the care given to my friend each and every day - from the carers to the office staff. The outings the residents are taken out to are greatly appreciated. I recently joined my friend, plus others, on a wonderful canal trip with fish and chip lunch provided. Once again,
I was privileged to watch the caring staff working so tirelessly all day.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

We love being able to arrange these wonderful outings for our residents and family and friends are more than welcome to join in - the more the merrier.

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Review from M B (Respite Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything wonderful, except for one nurse who's English is poor.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you for this review - Communication is really important to us and we always ensure our care team have a good standard of English. we have been working with out local church who help us by providing English lessons where needed. I wonder if this nurse was a temporary worker. I will speak with you about your experience.

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Review from A I B (Wife of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband's dementia became impossible for me to care for him at home I started looking for care homes. Between my good friend and myself, we visited 26 homes in Hertfordshire. When we saw Cooperscroft we knew this one was the best! It is! My husband very happy and extremely well cared for, marvellous
room, garden and food. You have to visit Cooperscroft.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

The team here at Cooperscroft are very happy that you are so happy with your husband's care - thank you for taking the time to give feedback to us.

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Review from Sally S (Daughter of Resident) published on 18 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Cooperscroft for a very short time, but the staff and management were exceptional. They were kind and compassionate and supported him as best they could.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you for this kind review - we are pleased that we were able to give your father the support he required and that you were happy with Cooperscroft.

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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Cooperscroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Cooperscroft is calculated as follows: ( (275 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 286 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cooperscroft is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jan 2024

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (28)

Meet the Team (5)

Marion

Marion Wak-Williams

Job Title: Home Manager

Joined: 2025

Marion Wak-Williams brings over 15 years of experience in the care home sector to her role as Home Manager at the Outstanding-rated Cooperscroft Care Home. She qualified as a Registered Nurse in 2010 and began her career in the NHS before moving into private care where she discovered her passion for building strong relationships with residents and their families.


Marion has progressed through a variety of roles starting as a Health Care Assistant and moving on to become a Senior Carer a Deputy Manager and then a Home Manager. For the past 8 years she has led care homes with a focus on providing a warm friendly and supportive environment for both residents and staff.


Before joining Cooperscroft Marion was the Home Manager at Cuffley Manor Care Home where she was proud to be part of the TLC Care family. She is also an accredited End of Life Care Champion through Marie Curie Hospice and has led services that achieved Outstanding ratings from the Care Quality Commission.


Marion believes every person deserves care that respects their dignity and enhances their quality of life. She is committed to creating a home where people feel valued comfortable and truly cared for and where the team is encouraged to give their very best every day.

Dawn

Dawn Cawley

Job Title: Business Development Manager

Joined: 2013

I have worked at Cooperscroft Care Home for 12 years, gaining experience across several departments. This has given me a strong understanding of what makes Cooperscroft such an exceptional place to live and work.

With 26 years of experience in the care sector, I began my career as a care assistant, where I developed a deep understanding of the needs and challenges our residents face. I went on to become a Team Leader, then an Admin Assistant, before moving into my current role as Business Development Manager.

My time at Cooperscroft has shown me the importance of teamwork, compassion and consistency in delivering high-quality care. I am passionate about making a positive difference in the lives of our residents, and I am proud to work alongside a team that shares this commitment. Together, we strive to ensure every resident receives the care, respect and attention they deserve.

Hazel

Hazel Nkosi

Job Title: Care Service Manager

Joined: 2022

I graduated in 1994 from South Africa with Diploma in Nursing and Midwifery and Community and Psychiatry. I then worked as a midwife and community nurse up until 2002 before moving to the UK. I have worked as a Care Service Manager, Senior Nurse and Clinical Nurse across other care homes and in February 2022 I joined Cooperscroft as the Care Services Manager. The role is very rewarding and I learn something new every day to make sure our resident’s care reaches the highest standards.

Kathlyn

Kathlyn Raguro

Job Title: Hotel Service Manager

Joined: 2024

I am Kathlyn Raguro, holding a double degree in Hospitality and Tourism from the Philippines. My 10-year journey has been marked by a series of elevations through the levels of ultra-luxury hotels, including the esteemed Shangri-la Hotels, Hilton Hotels and Resorts, One and Only Hotels and Resorts by Kerzner, and recently - Qasr al Sarab Luxury Desert Resort by Anantara.


Starting as a Guest Relations Officer, I swiftly ascended to supervisory roles, eventually becoming an Assistant Guest Relations Manager, and most recently, a Guest Experience Manager at Anantara Luxury Resort. I have always held integrity and passion as my guiding principles. These values have been the cornerstone of my success and personal growth within the industry.


As I step into the role of Hotel Services Manager at CoopersCroft, I am eager to lead our team towards unparalleled success, ensuring that the exemplary service CoopersCroft is renowned for is not just maintained, but elevated to new heights. With a shared vision of excellence and commitment, I am very much excited to embark on this new journey with my team

Oshi

Oshi Dissanayake

Job Title: Finance and HR Manager

Joined: 2023

I completed my HND in Business Management in the UK. Also, I have completed a Software engineering Diploma and Finance & Business Administration Diploma in Sri Lanka.


I have worked across a number of industries in various roles. I started my carrier as a Business Development Manager at one of the Prestigious multinational companies in Sri Lanka.


Since I moved to the UK I have worked as a Team Leader and as an IT consultant for Thames Water PLC.


I joined Cooperscroft as an Admin Assistant and then was promoted to HR & Finance Manager.


It’s a completely new venture for me and I do learn the real values of Truth, Love, and Compassion each day at work.

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