Cooperscroft

My father was a resident at Cooperscroft for a very short time, but the staff and management were exceptional. They were kind and compassionate and supported him as best they could.

The thought of moving from her home of many years was a daunting prospect for my mother. However thanks to the team at Cooperscroft she has settled into her new home.

Cooperscroft is recently built and spotlessly clean with several bright and cheerful sitting areas. The gardens are lovely, with trees, paths and a pond, and they provide somewhere peaceful to sit in the summer. The meals are extensive, tasty and well prepared, with a dining room on each floor.

My family and I have been impressed by the daily activities and events, in particular, the wonderful Hawaiian themed summer party which took place in the gardens. There was top class professional musical entertainment and lovely food cooked for us all.

Cooperscroft is a happy place, with friendly and caring staff, and I am very pleased that my mother is there.

The nursing staff are also very approachable and ask me if I am happy with the care my husband is given and keep me informed regarding his medication and visits by his GP.

I came here after being seriously ill in hospital. I could only walk 2 or 3 steps with the help of a nurse, otherwise, I was in a wheelchair. I have received the nursing care and above all, great kindness all the time I have been here. Tomorrow I go home, able to walk and so very much better than when I came here and that I feel confident about the future. I am very grateful to everyone at Cooperscroft.

The family have found Cooperscroft outstanding. The quality of care given to my wife's father has been exemplary. The home sets and meets very high standards in cleanliness, organisation, management and administration, nursing care and friendliness. It meets a very good balance between a high-quality environment (room, dining room, lounge, gardens) and a homely and friendly atmosphere. This is entirely down to the quality of staff at every level and in every part of the Home.

I found the care for my sister all I would have expected. All her requirements were dealt with, as were any queries I raised. Her room was very comfortable and bright and the laundry service, cleaning and programmes for the week all very good.

My dad has been in Cooperscroft for one month. His dementia is quite advanced but he is fully mobile. He is a particularly strong individual and the staff are very patient.

The facilities make it a joy to visit and although he did not fully participate, the staff went out of their way to make his 91st birthday a day to remember for all of us, his extended family.

Thank you for making the last 4 weeks of my dad's life special.

Cooperscroft is the only care home I have come across that truly understands how to create an environment in which residents can enjoy every aspect of their lives as much as is possible. Their attention to detail with regard to care, activities, food, emotional support and the general running of the home is second to none. I can only offer my sincere and heartfelt gratitude and congratulations.

It can be seen from my various ratings of the 12 categories below how good my experience of Cooperscroft is.

I consider that the excellence of its management is so very crucial in all of this, because everything permeates down from the management and that is why all aspects run so well.

The excellence of the activities at Cooperscroft, and of its activities staff, is so very important and beneficial to the residents there.

My wife has been a resident at this home for 22 months. I visit her at least 4 times a week, and found very little wrong with the overall standard. Staff, from management to the lowest employee are very attentive and pleasant at all times.

Medical care, food, laundry, security and accommodation are all excellent.

Activities and care need a special mention - very good.

My mum has been in Cooperscroft for over 3 years. She always looks well cared for. Her room is always clean and tidy. The events are very good and they have recently started a 'Breakfast Club' for relatives to join in. They made it really special, lovely food, and a little quiz for everyone to join in. Well done to all staff.

I have found the staff to be very caring and the home has a cheerful, positive feel. There are plenty of activities arranged for the residents and this year more outings - to the seaside and other places of interest. Relatives are kept up to date through quarterly meetings. I would have no problem in recommending Cooperscroft.

I like the staff at Cooperscroft as they are friendly and welcoming and also caring.

Only been here for two weeks - so far the care is very good, very friendly staff and lots of activities.

My dad has been here since May 2016. We were all nervous at how he'd settle in but the staff are all friendly and work hard to create a family atmosphere. The gardens are wonderful and there are regular events, the most recent being a Chinese New Year celebration with lovely food and lots of families attending. I cannot find anything I would want to change.

Staff are very kind and helpful and meet all my husband's nursing care. It's a very happy atmosphere and choice of food is excellent. We enjoyed a valentine's party recently and they have many social activities. We are looking forward to some good weather so BBQ's can take place as they have a lovely garden.

The care given is exemplary. The home is run very well. It's clean and well stocked. The nurses and carers really do care and go that extra mile. My mother is safe and very well looked after. The food is first class.

My mother spent eight years in Cooperscroft. During this time, she was given loving care and attention by devoted staff and made to feel Cooperscroft was her home. She was overheard talking to a social worker that she considered herself very lucky to be in Cooperscroft and she knew that lots of elderly people were not as fortunate as she was to be in such a caring environment. Not only she but we were always made welcome and encouraged to join in with many of the events and activities. Had she not been in Cooperscroft, I don't think she would have reached her 99th year.

Everything is very good.