
We couldn't have picked a better home for our MumS W(Daughter of Resident/Service User)



We couldn't have picked a better home for our MumS W(Daughter of Resident/Service User)



Cooperscroft Care Home, rated ‘Outstanding’ by the Care Quality Commission (January 2024), is situated in the quiet town of Potters Bar. It offers specialist nursing and dementia care in a peaceful, beautifully designed setting. Surrounded by landscaped gardens and a calming water feature, the home provides a warm and safe environment where every resident is supported to live with dignity, independence and purpose.
Part of the award-winning TLC Care Group, the...
Care Provided by Cooperscroft
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our fee begins at £2,170, depending on an assessment.
The price(s) shown are provided by the care home. Contact Cooperscroft for full pricing details and T&Cs.
Contact Cooperscroft to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- TLC Care Ltd
- Private Owned
Person in charge
- Subin Puthan Veettil(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2012
- Last Refurbishment: 2012
- Number of floors: 3
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Parking
- Cooperscroft has it's own own private car park for guests and visitors.
Cooperscroft Reviews (130)
Cooperscroft has a Review Score of 9.9 (9.941) out of 10, based on 37 reviews in the last 2 years.
Over all time Cooperscroft has 130 reviews.
The nursing staff are also very approachable and ask me if I am happy with the care my husband is given and keep me informed regarding his medication and visits by his GP.
We are very happy that your husband has settled so well and that you are both an important part of the Cooperscroft family.
I came here after being seriously ill in hospital. I could only walk 2 or 3 steps with the help of a nurse, otherwise, I was in a wheelchair. I have received the nursing care and above all, great kindness all the time I have been here. Tomorrow I go home, able to walk and so very much better than when I came here and that I feel confident about the future. I am very grateful to everyone at Cooperscroft.
It was a pleasure to have you to stay with us and so pleased that we could help you get back on your feet. Please come to visit any time.
The family have found Cooperscroft outstanding. The quality of care given to my wife's father has been exemplary. The home sets and meets very high standards in cleanliness, organisation, management and administration, nursing care and friendliness. It meets a very good balance between a high-quality environment (room, dining room, lounge, gardens) and a homely and friendly atmosphere. This is entirely down to the quality of staff at every level and in every part of the Home.
Thank you so much for your lovely feedback - we are happy to be able to provide care for your father in law and we know how much that reassurance means to all his family.
I found the care for my sister all I would have expected. All her requirements were dealt with, as were any queries I raised. Her room was very comfortable and bright and the laundry service, cleaning and programmes for the week all very good.
Thank you for making the effort at this difficult time to write a review for us. We are pleased that we could care for your sister.
My dad has been in Cooperscroft for one month. His dementia is quite advanced but he is fully mobile. He is a particularly strong individual and the staff are very patient.
The facilities make it a joy to visit and although he did not fully participate, the staff went out of their way to make his 91st birthday a day to remember for all of us, his extended family.
Thank you for your review - we are happy that you have found the team to be supportive and helpful.
Very caring and they made my dad's stay there comfortable.
They have lots going on and everyone is encouraged to join in but if they want to be left alone they understand that too.
Food is wonderful and the rooms are top notch.
Every time I visited everyone smiled and said hello to me which I could tell was genuine.
Thank you for making the last 4 weeks of my dad's life special.
Thank you Jill for your lovely review. The team at Cooperscroft are pleased we could help and send condolences to you are your family.
Cooperscroft is the only care home I have come across that truly understands how to create an environment in which residents can enjoy every aspect of their lives as much as is possible. Their attention to detail with regard to care, activities, food, emotional support and the general running of the home is second to none. I can only offer my sincere and heartfelt gratitude and congratulations.
Thank you so much for your review. We are happy you are pleased with the care your mum receives. It is always lovely to have such positive feedback to share with our hard working teams.
It can be seen from my various ratings of the 12 categories below how good my experience of Cooperscroft is.
I consider that the excellence of its management is so very crucial in all of this, because everything permeates down from the management and that is why all aspects run so well.
The excellence of the activities at Cooperscroft, and of its activities staff, is so very important and beneficial to the residents there.
Thank you so much for your review. We try to make everyone feel part of the Cooperscroft family and your feedback is important for our team.
My wife has been a resident at this home for 22 months. I visit her at least 4 times a week, and found very little wrong with the overall standard. Staff, from management to the lowest employee are very attentive and pleasant at all times.
Medical care, food, laundry, security and accommodation are all excellent.
Activities and care need a special mention - very good.
Thank you for your review - We are happy that you are pleased with the care your wife receives here at Cooperscroft and it is also lovely that you are able to share special time with her.
My mum has been in Cooperscroft for over 3 years. She always looks well cared for. Her room is always clean and tidy. The events are very good and they have recently started a 'Breakfast Club' for relatives to join in. They made it really special, lovely food, and a little quiz for everyone to join in. Well done to all staff.
Thank you for your review. We are always thinking of new ideas to occupy our residents and work hard to ensure everyone has fun.Families are always welcome to join us
I have found the staff to be very caring and the home has a cheerful, positive feel. There are plenty of activities arranged for the residents and this year more outings - to the seaside and other places of interest. Relatives are kept up to date through quarterly meetings. I would have no problem in recommending Cooperscroft.
Thank you for your lovely review. We are very pleased that you had this experience of Cooperscroft.
I like the staff at Cooperscroft as they are friendly and welcoming and also caring.
Only been here for two weeks - so far the care is very good, very friendly staff and lots of activities.
My dad has been here since May 2016. We were all nervous at how he'd settle in but the staff are all friendly and work hard to create a family atmosphere. The gardens are wonderful and there are regular events, the most recent being a Chinese New Year celebration with lovely food and lots of families attending. I cannot find anything I would want to change.
Staff are very kind and helpful and meet all my husband's nursing care. It's a very happy atmosphere and choice of food is excellent. We enjoyed a valentine's party recently and they have many social activities. We are looking forward to some good weather so BBQ's can take place as they have a lovely garden.
The care given is exemplary. The home is run very well. It's clean and well stocked. The nurses and carers really do care and go that extra mile. My mother is safe and very well looked after. The food is first class.
My mother spent eight years in Cooperscroft. During this time, she was given loving care and attention by devoted staff and made to feel Cooperscroft was her home. She was overheard talking to a social worker that she considered herself very lucky to be in Cooperscroft and she knew that lots of elderly people were not as fortunate as she was to be in such a caring environment. Not only she but we were always made welcome and encouraged to join in with many of the events and activities. Had she not been in Cooperscroft, I don't think she would have reached her 99th year.
Everything is very good.
As a relative of a resident, I am extremely happy with the level of service provided as is my aunt. There is a high standard of care and support with kind and caring staff willing to go the extra mile.
Cooperscroft, in my opinion, is outstanding. The carers and management right down to the chef and laundry lady are outstanding. Everybody is very approachable and very helpful, you only have to ask and it's done. I always recommend Cooperscroft to my clients.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 January 2024Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (62) & Events (12)
- 30 Jul 2026
In a delightful event yesterday, Oreo, the enchanting miniature Shetland pony, returned to Cooperscroft, accompanied by her wonderful handler, Kristina. Over a heartwarming hour, Oreo made her rounds, visiting residents...
- 30 Jul 2026
Join us for an exciting Charity Cricket and Football Match between Cooperscroft and Cuffley Manor! This event aims to raise funds for two fantastic local causes that truly make a...
- 30 Jul 2026
We're thrilled to share that our Kitchen Team recently participated in an enlightening IDDSI training session led by "The IDDSI Guy." This training was not only informative but also interactive,...
- 09 Aug 2026Organiser: Cooperscroft
- 28 Aug 2026Organiser: Cooperscroft
- 11 Sep 2026Organiser: Cooperscroft
Awards / Recognitions (30)
- 30 Jan 2026Recipient: Cooperscroft
- 30 Jan 2026Recipient: TLC Care Ltd
- 19 Jun 2025Recipient: TLC Care Ltd
Accreditations
There are no accreditations posted yet for Cooperscroft.
Meet the Team (7)

I have previously managed care homes in Surrey and London under TLC Care. Caring has always been at the heart of who I am, and I wanted to channel that passion into my professional life. After completing my Bachelor’s in Nursing in India (2007) and a Postgraduate Diploma in Nursing Management from West London College (2010), I began my UK career as a Senior Health Care Assistant while continuing my studies.
Driven by a strong interest in the public health sector, I completed my Master’s in Public Health from BEDS University in 2020.
Over the years, I progressed through a variety of leadership roles, including Unit Manager, Care Services Manager, Regional Care Support Manager, and Quality Improvement Manager for TLC Care. In 2021, I was appointed Home Manager at Camberley Manor Care Home in Surrey, before moving to Candlewood House Care Home in July 2022, and currently leading as Home Manager at Cooperscroft Care Home.
I am deeply passionate about delivering high-quality care and supporting our elderly residents. It is a privilege to guide and inspire the team at Cooperscroft Care Home on its journey toward achieving an outstanding standard of care.

My UK journey began in a care home, where I worked as an adult nurse and developed strong clinical skills and a deep understanding of elderly care. After two years, I was promoted to Deputy Manager, gaining valuable experience in operations, leadership, and team development.
In 2025, I joined TLC Care as Practice Development Lead at Karuna Manor Care Home. Although my background wasn’t in education, I’ve always had a passion for teaching and supporting others. Between 2018 and 2022, I worked part-time as a Basic Life Support instructor in Nigeria, training healthcare professionals in CPR and resuscitation, a role that shaped my commitment to knowledge-sharing and confidence-building.
Now, as Care Services Manager at Cooperscroft Care Home, I lead with a focus on quality, compassion, and continuous improvement. I’m dedicated to creating a safe, supportive environment for our team members, and to maintaining an outstanding home for our residents, guided by TLC’s values of Truth, Love, and Compassion.

With 26 years of experience in the care sector, I began my career as a care assistant, where I developed a deep understanding of the needs and challenges our residents face. I went on to become a Team Leader, then an Admin Assistant, before moving into my current role as Business Development Manager.
My time at Cooperscroft has shown me the importance of teamwork, compassion and consistency in delivering high-quality care. I am passionate about making a positive difference in the lives of our residents, and I am proud to work alongside a team that shares this commitment. Together, we strive to ensure every resident receives the care, respect and attention they deserve.

I hold a Higher National Diploma (HND) in Business Management from the United Kingdom, along with Diplomas in Software Engineering and Finance & Business Administration from Sri Lanka.
My career has spanned a variety of industries, giving me a broad range of experience in business development, technology, human resources, and finance. I began my professional journey as a Business Development Manager with one of Sri Lanka's leading multinational companies before relocating to the UK. In the UK, I worked as a Team Leader and later as an IT Consultant with Thames Water PLC, where I further developed my leadership, analytical, and customer-focused skills.
I joined TLC Cooperscroft as an Administrative Assistant and was subsequently promoted to HR & Finance Manager. This role has provided me with the opportunity to combine my passion for people, operational excellence, and continuous improvement while supporting both the team and the organisation's objectives. Working in the care sector has been an inspiring and rewarding experience. Every day reinforces the importance of TLC Cooperscroft’ s core values of Truth, Love, and Compassion, which guide everything we do. I am proud to contribute to creating a positive, supportive environment for our residents, their families, and our dedicated team members.

I completed my master’s degree in Data Science and Analytics in the UK. Before moving to the UK, I completed my bachelor’s degree in Computer Science and Engineering in India. I began my career as a Software Engineer in India, where I worked on developing software solutions for local government organisations. I joined Cooperscroft in 2022, and I became an Office Manager in 2024.
In my role, I oversee the day-to-day administration in the home, supporting HR in recruitment, finance, compliance, and operational processes. I enjoy working closely with our residents, their families, and our wonderful team to ensure everything runs smoothly. I take pride in creating a welcoming environment where residents, relatives, visitors, and colleagues feel supported from the moment they walk through our doors. Working in care has been a completely new and incredibly rewarding chapter in my career. I believe that even the smallest acts of kindness and support can make a big difference. Every day, I learn the true meaning of compassion, kindness, and teamwork.
It is a privilege to be part of the TLC Cooperscroft family and to contribute to creating a warm, welcoming environment where our residents feel valued, respected, and truly at home.

I joined TLC Cooperscroft 3 years ago as the Maintenance Manager, bringing with me valuable experience from my previous role with a property developer. It was there that I developed many of the practical skills and knowledge needed to maintain a care home to a high standard, ensuring it is not only safe and well maintained but also a comfortable and welcoming place for residents to call home.
Since joining the team, I have had the opportunity to build on those skills and continue my professional development.
Working in a care home is unlike any other maintenance role. Every day brings a new challenge, whether it’s responding to unexpected repairs, planning preventative maintenance, supporting colleagues, or finding ways to improve the environment for our residents. The variety of the role means there is never a dull moment, and I enjoy the problem-solving and teamwork that comes with it.

I hold two master’s degrees: a master’s in international business from the UK and a master’s in business administration, specialising in Finance and Marketing from India. I previously worked as an assistant sales manager in India. In December 2024, I joined TLC Care as a Customer Service Supervisor at TLC Cooperscroft Care Home.
I truly enjoy working with our residents and their families, ensuring they receive a warm welcome and the highest standard of hospitality and care. Also being an engagement champion, I enjoy creating a positive and fun environment for the team.
Building meaningful relationships and helping others has always been my passion, both in my previous role and at TLC. I strongly believe in TLC’s core values of Truth, Love, and Compassion, and I strive to reflect these values in everything I do.
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