Cooperscroft

Coopers Lane Road, Potters Bar EN6 4AE
Review Us
Top 20 carehome certificate
10 113 Reviews
  • Cooperscroft, Potters Bar
Cooperscroft Care Home, rated ‘Outstanding’ by the Care Quality Commission (January 2024), is situated in the quiet town of Potters Bar. It offers specialist nursing and dementia care in a peaceful, beautifully designed setting. Surrounded by landscaped gardens and a calming water feature, the home provides a warm and safe environment where every resident is supported to live with dignity, independence and purpose.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

An experienced team of carers and nurses provides bespoke, person-centred care tailored to individual needs. Whether requiring daily assistance or complex nursing support, residents receive care delivered with professionalism, kindness and respect. Thoughtful dementia care promotes comfort, confidence and wellbeing for those living with memory loss.

Life at Cooperscroft is rich and engaging. A dedicated wellbeing team organises a varied programme of activities and events suited to residents’ interests, from creative sessions and live entertainment to trips to gardens, museums and cathedrals. Family and friends are welcome to join and share in these experiences.

The home includes spacious communal lounges, a cosy café, on-site salon and private cinema. All bedrooms are fully furnished and personalised to each resident’s tastes. Landscaped gardens provide year-round enjoyment and a tranquil space to relax or socialise.

Located close to local amenities, Cooperscroft offers convenience for residents and visiting loved ones.
Show Cooperscroft on the Map

Care Provided by Cooperscroft

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £2110
  • Self-Funded Nursing Dementia Care: from £2110
  • RESPITE Self-Funded Nursing Care: from £2310
  • RESPITE Self-Funded Nursing Dementia Care: from £2310

These prices are only a guideline, please contact Cooperscroft to find out the exact price for your requirements.

Contact Cooperscroft to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Cooperscroft to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Marian Wak Williams (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2012
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Cooperscroft has it's own own private car park for guests and visitors.

Cooperscroft Reviews (113)

10

Cooperscroft has a Review Score of 10 (9.965) out of 10, based on 24 reviews in the last 2 years.
Over all time Cooperscroft has 113 reviews.

Overall Experience
  • 108
  • 5
  • 0
  • 0
  • 0
Date Published
  • 113
  • 15
  • 18
  • 24
  • 89
Reviewer Connection to Cooperscroft
  • 39
  • 25
  • 13
  • 6
  • 5
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 113, showing 101-113
Review from Mark S (Son of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is very good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from William L (Nephew of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a relative of a resident, I am extremely happy with the level of service provided as is my aunt. There is a high standard of care and support with kind and caring staff willing to go the extra mile.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sheenagh A (Relative of Resident) published on 9 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cooperscroft, in my opinion, is outstanding. The carers and management right down to the chef and laundry lady are outstanding. Everybody is very approachable and very helpful, you only have to ask and it's done. I always recommend Cooperscroft to my clients.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol D (Daughter of Resident) published on 9 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cooperscroft is a gem!!! My brother found this wonderful home for my 95 year old mother who is looked after on a daily basis by the most caring, thoughtful and happy staff. I live in the US and being so far away I need to know that my mother experiences the same care as she would receive from her
own children. There is no doubt in my mind that we could do no more for her than the wonderful people who take care of her every day. We truly give thanks that we found Cooperscroft and its very special staff, who go above and beyond to make each and every resident's day a happy one.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael F (Son of Resident) published on 6 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a very modern and extremely comfortable care home staffed by wonderfully caring staff. My mother aged 95 has been a resident for just over a year and my siblings and I are delighted with the way in which my mother is cared for in such a caring and loving environment. It gives us enormous comfort
to know she is safe and comfortable surrounded by dedicated staff. She and we count ourselves as being extremely fortunate and I have absolutely no hesitation in recommending Cooperscroft to anyone who is thinking about a care home for a loved one.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Daniel E (Son of Resident) published on 25 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We attended the quiz it was very enjoyable and engaging for all residents and visitors alike. The team were fantastic. Thank you for a wonderful evening.
Reply from Brenda Sweetman, Home manager at Cooperscroft

The Cooperscroft team and very pleased that you could come along to support our event. We are also happy you enjoyed spending a fun evening with your dad, who by the way always seems to win our competitions !

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Martin S (Son of Resident) published on 28 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nice place, stunning gardens, attentive staff, and close to (my) home. Given that no one wants to end their years in an old peoples home, this is about as perfect as you can get.
Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you for your lovely review of Cooperscroft Care Home we appreciate it.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda P (Power of Attorney of Resident) published on 27 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Resident was very upset about leaving her home but knew it was for the best at 96 years. Cooperscroft staff were caring, friendly, helpful and made the move for the resident on the day very smooth. She loves the place.
Reply from Brenda Sweetman, Home Manager at Cooperscroft

We are very happy to have supported this resident though this process and we are so pleased that she is so happy. Thank you very much for your positive feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Amanda W (Daughter of Resident) published on 20 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Had a lovely 'newsy' chat with my dad last night and he was full of stories about the dog show and the sports day at the weekend. Please pass on our thanks to the team who dad said worked really hard to make the events a success and hugely enjoyable to all. Lovely to have my dad back to being like his
old self and full of chat. I meant to say at the relatives' meeting what a great calendar of events the team puts together, so wanted to make up for that by sending this. Thank you.
Reply from Brenda Sweetman, Home Manager at Cooperscroft

We are so pleased your dad is enjoying the summer programme of events. The activity team do put in a lots of hard work but it is worth it when the residents are happy. I will pass on your thanks.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kathleen C (Friend of Resident) published on 21 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On my first visit I found the home friendly, helpful and the first impression, bright and spotlessly clean. The lady who gave me the introduction, was helpful, knowledgeable and very professional. I left the home feeling very confident that my friend would be well looked after. Any visits following
the staff were helpful and friendly. I would not hesitate to recommend this care home.
Reply from Brenda Sweetman, Home Manager at Cooperscroft

We are so pleased that you found our service excellent - The whole team at Cooperscroft work very hard to provide such a high standard - thank you for your feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D H (Grandson of Resident) published on 11 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent facility. Like a luxury hotel. Varied activities. Lovely location. Staff seem to be great. They took very good care of my nan after she was left disabled by a stroke. They then took equally good care of her when she was dying from a heart condition, and even though she was already close
to the end they let her come back to the care home to die instead of dying in a horrible hospital ward.
Reply from Brenda Sweetman, Home manager at Cooperscroft

We are sorry that you lost your Nan but happy that you and your family experienced help and support from the team at Cooperscroft

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gladys W (Resident) published on 17 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's the best for me, the staff are very helpful, nice and kind. I can't praise them enough.
Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you Gladys we enjoy you being a part of the cooperscroft family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paula S (Wife of Resident) published on 22 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The quality and kindness of the care at Cooperscourt is insurpassable! The carers work is amazing and their kindness incredible. This is a care home and the importance of that word care is carried out impeccably. We cannot praise them more highly in the often stressful and difficult work they do.
Reply from Brenda Sweetman, Home manager at Cooperscroft

The care team do work very hard and it is lovely that you appreciate this - I will share this with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 10.0 (9.965)

Overview of Review Score

The Review Score of 10 (9.965) out of 10 for Cooperscroft is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.965 for Cooperscroft is calculated as follows: ( (277 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 286 Ratings = 4.965
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cooperscroft is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jan 2024

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (28)

Meet the Team (4)

Dawn

Dawn Cawley

Job Title: Business Development Manager Joined: 2013

I have worked at Cooperscroft Care Home for 12 years, gaining experience across several departments. This has given me a strong understanding of what makes Cooperscroft such an exceptional place to live and work.

With 26 years of experience in the care sector, I began my career as a care assistant, where I developed a deep understanding of the needs and challenges our residents face. I went on to become a Team Leader, then an Admin Assistant, before moving into my current role as Business Development Manager.

My time at Cooperscroft has shown me the importance of teamwork, compassion and consistency in delivering high-quality care. I am passionate about making a positive difference in the lives of our residents, and I am proud to work alongside a team that shares this commitment. Together, we strive to ensure every resident receives the care, respect and attention they deserve.

Hazel

Hazel Nkosi

Job Title: Care Service Manager Joined: 2022

I graduated in 1994 from South Africa with Diploma in Nursing and Midwifery and Community and Psychiatry. I then worked as a midwife and community nurse up until 2002 before moving to the UK. I have worked as a Care Service Manager, Senior Nurse and Clinical Nurse across other care homes and in February 2022 I joined Cooperscroft as the Care Services Manager. The role is very rewarding and I learn something new every day to make sure our resident’s care reaches the highest standards.

Kathlyn

Kathlyn Raguro

Job Title: Hotel Service Manager Joined: 2024

I am Kathlyn Raguro, holding a double degree in Hospitality and Tourism from the Philippines. My 10-year journey has been marked by a series of elevations through the levels of ultra-luxury hotels, including the esteemed Shangri-la Hotels, Hilton Hotels and Resorts, One and Only Hotels and Resorts by Kerzner, and recently - Qasr al Sarab Luxury Desert Resort by Anantara.


Starting as a Guest Relations Officer, I swiftly ascended to supervisory roles, eventually becoming an Assistant Guest Relations Manager, and most recently, a Guest Experience Manager at Anantara Luxury Resort. I have always held integrity and passion as my guiding principles. These values have been the cornerstone of my success and personal growth within the industry.


As I step into the role of Hotel Services Manager at CoopersCroft, I am eager to lead our team towards unparalleled success, ensuring that the exemplary service CoopersCroft is renowned for is not just maintained, but elevated to new heights. With a shared vision of excellence and commitment, I am very much excited to embark on this new journey with my team

Oshi

Oshi Dissanayake

Job Title: Finance and HR Manager Joined: 2023

I completed my HND in Business Management in the UK. Also, I have completed a Software engineering Diploma and Finance & Business Administration Diploma in Sri Lanka.


I have worked across a number of industries in various roles. I started my carrier as a Business Development Manager at one of the Prestigious multinational companies in Sri Lanka.


Since I moved to the UK I have worked as a Team Leader and as an IT consultant for Thames Water PLC.


I joined Cooperscroft as an Admin Assistant and then was promoted to HR & Finance Manager.


It’s a completely new venture for me and I do learn the real values of Truth, Love, and Compassion each day at work.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cooperscroft to verify any information. View our terms and conditions. Cooperscroft has an Enhanced Service - more info.