Cooperscroft

Coopers Lane Road, Potters Bar EN6 4AE
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10 111 Reviews
  • Cooperscroft, Potters Bar
Cooperscroft Care Home, rated ‘Outstanding’ by the Care Quality Commission (January 2024), is situated in the quiet town of Potters Bar. It offers specialist nursing and dementia care in a peaceful, beautifully designed setting. Surrounded by landscaped gardens and a calming water feature, the home provides a warm and safe environment where every resident is supported to live with dignity, independence and purpose.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

An experienced team of carers and nurses provides bespoke, person-centred care tailored to individual needs. Whether requiring daily assistance or complex nursing support, residents receive care delivered with professionalism, kindness and respect. Thoughtful dementia care promotes comfort, confidence and wellbeing for those living with memory loss.

Life at Cooperscroft is rich and engaging. A dedicated wellbeing team organises a varied programme of activities and events suited to residents’ interests, from creative sessions and live entertainment to trips to gardens, museums and cathedrals. Family and friends are welcome to join and share in these experiences.

The home includes spacious communal lounges, a cosy café, on-site salon and private cinema. All bedrooms are fully furnished and personalised to each resident’s tastes. Landscaped gardens provide year-round enjoyment and a tranquil space to relax or socialise.

Located close to local amenities, Cooperscroft offers convenience for residents and visiting loved ones.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £2110
  • Self-Funded Nursing Dementia Care: from £2110
  • RESPITE Self-Funded Nursing Care: from £2310
  • RESPITE Self-Funded Nursing Dementia Care: from £2310

These prices are only a guideline, please contact Cooperscroft to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Marian Wak Williams (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2012
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (60)

Parking

  • Cooperscroft has it's own own private car park for guests and visitors.

Total of 111, showing 81-100
10

Cooperscroft has a Review Score of 10 (9.958) out of 10, based on 24 reviews in the last 2 years. Over all time Cooperscroft has 111 reviews.

Overall Experience

  • 106
  • 5
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

The thought of moving from her home of many years was a daunting prospect for my mother. However thanks to the team at Cooperscroft she has settled into her new home.


Cooperscroft is recently built and spotlessly clean with several bright and cheerful sitting areas. The gardens are lovely, with

trees, paths and a pond, and they provide somewhere peaceful to sit in the summer. The meals are extensive, tasty and well prepared, with a dining room on each floor.


My family and I have been impressed by the daily activities and events, in particular, the wonderful Hawaiian themed summer party which took place in the gardens. There was top class professional musical entertainment and lovely food cooked for us all.


Cooperscroft is a happy place, with friendly and caring staff, and I am very pleased that my mother is there.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

The team at Cooperscroft are so pleased that we were able to support your mother and her family with this difficult transition. She has settled so well and is already a well loved family member - thank you for your kind review.

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Overall Experience  Overall Experience 4.0 out of 5

Since my husband has been a resident in Cooperscroft he has been treated with the best of care. Everywhere is kept very clean and the staff are efficient and friendly. I especially like that he is included in social events and that everyone seems to have time to help him and talk to him. The food is
excellent and he is eating well now and gaining weight. It’s nice that I am also invited to be included in lots of social events.
The nursing staff are also very approachable and ask me if I am happy with the care my husband is given and keep me informed regarding his medication and visits by his GP.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

We are very happy that your husband has settled so well and that you are both an important part of the Cooperscroft family.

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Overall Experience  Overall Experience 5.0 out of 5

I came here after being seriously ill in hospital. I could only walk 2 or 3 steps with the help of a nurse, otherwise, I was in a wheelchair. I have received the nursing care and above all, great kindness all the time I have been here. Tomorrow I go home, able to walk and so very much better than when
I came here and that I feel confident about the future. I am very grateful to everyone at Cooperscroft.

Reply from Brenda Sweetman, Home manager at Cooperscroft

It was a pleasure to have you to stay with us and so pleased that we could help you get back on your feet. Please come to visit any time.

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Overall Experience  Overall Experience 5.0 out of 5

The family have found Cooperscroft outstanding. The quality of care given to my wife's father has been exemplary. The home sets and meets very high standards in cleanliness, organisation, management and administration, nursing care and friendliness. It meets a very good balance between a high-quality
environment (room, dining room, lounge, gardens) and a homely and friendly atmosphere. This is entirely down to the quality of staff at every level and in every part of the Home.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you so much for your lovely feedback - we are happy to be able to provide care for your father in law and we know how much that reassurance means to all his family.

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Overall Experience  Overall Experience 5.0 out of 5

I found the care for my sister all I would have expected. All her requirements were dealt with, as were any queries I raised. Her room was very comfortable and bright and the laundry service, cleaning and programmes for the week all very good.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you for making the effort at this difficult time to write a review for us. We are pleased that we could care for your sister.

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Overall Experience  Overall Experience 4.0 out of 5

My dad has been in Cooperscroft for one month. His dementia is quite advanced but he is fully mobile. He is a particularly strong individual and the staff are very patient.


The facilities make it a joy to visit and although he did not fully participate, the staff went out of their way to make his

91st birthday a day to remember for all of us, his extended family.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you for your review - we are happy that you have found the team to be supportive and helpful.

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Overall Experience  Overall Experience 5.0 out of 5

The staff are really wonderful at Cooperscroft.
Very caring and they made my dad's stay there comfortable.
They have lots going on and everyone is encouraged to join in but if they want to be left alone they understand that too.
Food is wonderful and the rooms are top notch.
Every time I visited
everyone smiled and said hello to me which I could tell was genuine.
Thank you for making the last 4 weeks of my dad's life special.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you Jill for your lovely review. The team at Cooperscroft are pleased we could help and send condolences to you are your family.

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Overall Experience  Overall Experience 5.0 out of 5

Cooperscroft is the only care home I have come across that truly understands how to create an environment in which residents can enjoy every aspect of their lives as much as is possible. Their attention to detail with regard to care, activities, food, emotional support and the general running of the
home is second to none. I can only offer my sincere and heartfelt gratitude and congratulations.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you so much for your review. We are happy you are pleased with the care your mum receives. It is always lovely to have such positive feedback to share with our hard working teams.

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Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Cooperscroft for over 3 years. She always looks well cared for. Her room is always clean and tidy. The events are very good and they have recently started a 'Breakfast Club' for relatives to join in. They made it really special, lovely food, and a little quiz for everyone to join
in. Well done to all staff.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you for your review. We are always thinking of new ideas to occupy our residents and work hard to ensure everyone has fun.Families are always welcome to join us

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Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at this home for 22 months. I visit her at least 4 times a week, and found very little wrong with the overall standard. Staff, from management to the lowest employee are very attentive and pleasant at all times.


Medical care, food, laundry, security and accommodation are

all excellent.


Activities and care need a special mention - very good.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you for your review - We are happy that you are pleased with the care your wife receives here at Cooperscroft and it is also lovely that you are able to share special time with her.

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Overall Experience  Overall Experience 5.0 out of 5

It can be seen from my various ratings of the 12 categories below how good my experience of Cooperscroft is.


I consider that the excellence of its management is so very crucial in all of this, because everything permeates down from the management and that is why all aspects run so well.


The excellence

of the activities at Cooperscroft, and of its activities staff, is so very important and beneficial to the residents there.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you so much for your review. We try to make everyone feel part of the Cooperscroft family and your feedback is important for our team.

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Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be very caring and the home has a cheerful, positive feel. There are plenty of activities arranged for the residents and this year more outings - to the seaside and other places of interest. Relatives are kept up to date through quarterly meetings. I would have no problem in
recommending Cooperscroft.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you for your lovely review. We are very pleased that you had this experience of Cooperscroft.

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Overall Experience  Overall Experience 5.0 out of 5

I like the staff at Cooperscroft as they are friendly and welcoming and also caring.

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Overall Experience  Overall Experience 4.0 out of 5

Only been here for two weeks - so far the care is very good, very friendly staff and lots of activities.

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Overall Experience  Overall Experience 5.0 out of 5

My dad has been here since May 2016. We were all nervous at how he'd settle in but the staff are all friendly and work hard to create a family atmosphere. The gardens are wonderful and there are regular events, the most recent being a Chinese New Year celebration with lovely food and lots of families
attending. I cannot find anything I would want to change.

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Overall Experience  Overall Experience 5.0 out of 5

Staff are very kind and helpful and meet all my husband's nursing care. It's a very happy atmosphere and choice of food is excellent. We enjoyed a valentine's party recently and they have many social activities. We are looking forward to some good weather so BBQ's can take place as they have a lovely
garden.

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Overall Experience  Overall Experience 5.0 out of 5

The care given is exemplary. The home is run very well. It's clean and well stocked. The nurses and carers really do care and go that extra mile. My mother is safe and very well looked after. The food is first class.

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Overall Experience  Overall Experience 5.0 out of 5

My mother spent eight years in Cooperscroft. During this time, she was given loving care and attention by devoted staff and made to feel Cooperscroft was her home. She was overheard talking to a social worker that she considered herself very lucky to be in Cooperscroft and she knew that lots of elderly
people were not as fortunate as she was to be in such a caring environment. Not only she but we were always made welcome and encouraged to join in with many of the events and activities. Had she not been in Cooperscroft, I don't think she would have reached her 99th year.

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Overall Experience  Overall Experience 5.0 out of 5

Everything is very good.

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Overall Experience  Overall Experience 5.0 out of 5

As a relative of a resident, I am extremely happy with the level of service provided as is my aunt. There is a high standard of care and support with kind and caring staff willing to go the extra mile.

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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Cooperscroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Cooperscroft is calculated as follows: ( (275 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 286 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cooperscroft is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jan 2024

Overall
Outstanding

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (28)

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Meet the Team (5)

Marion

Marion Wak-Williams

Job Title: Home Manager

Joined: 2025

Marion Wak-Williams brings over 15 years of experience in the care home sector to her role as Home Manager at the Outstanding-rated Cooperscroft Care Home. She qualified as a Registered Nurse in 2010 and began her career in the NHS before moving into private care where she discovered her passion for building strong relationships with residents and their families.


Marion has progressed through a variety of roles starting as a Health Care Assistant and moving on to become a Senior Carer a Deputy Manager and then a Home Manager. For the past 8 years she has led care homes with a focus on providing a warm friendly and supportive environment for both residents and staff.


Before joining Cooperscroft Marion was the Home Manager at Cuffley Manor Care Home where she was proud to be part of the TLC Care family. She is also an accredited End of Life Care Champion through Marie Curie Hospice and has led services that achieved Outstanding ratings from the Care Quality Commission.


Marion believes every person deserves care that respects their dignity and enhances their quality of life. She is committed to creating a home where people feel valued comfortable and truly cared for and where the team is encouraged to give their very best every day.

Dawn

Dawn Cawley

Job Title: Business Development Manager

Joined: 2013

I have worked at Cooperscroft Care Home for 12 years, gaining experience across several departments. This has given me a strong understanding of what makes Cooperscroft such an exceptional place to live and work.

With 26 years of experience in the care sector, I began my career as a care assistant, where I developed a deep understanding of the needs and challenges our residents face. I went on to become a Team Leader, then an Admin Assistant, before moving into my current role as Business Development Manager.

My time at Cooperscroft has shown me the importance of teamwork, compassion and consistency in delivering high-quality care. I am passionate about making a positive difference in the lives of our residents, and I am proud to work alongside a team that shares this commitment. Together, we strive to ensure every resident receives the care, respect and attention they deserve.

Hazel

Hazel Nkosi

Job Title: Care Service Manager

Joined: 2022

I graduated in 1994 from South Africa with Diploma in Nursing and Midwifery and Community and Psychiatry. I then worked as a midwife and community nurse up until 2002 before moving to the UK. I have worked as a Care Service Manager, Senior Nurse and Clinical Nurse across other care homes and in February 2022 I joined Cooperscroft as the Care Services Manager. The role is very rewarding and I learn something new every day to make sure our resident’s care reaches the highest standards.

Kathlyn

Kathlyn Raguro

Job Title: Hotel Service Manager

Joined: 2024

I am Kathlyn Raguro, holding a double degree in Hospitality and Tourism from the Philippines. My 10-year journey has been marked by a series of elevations through the levels of ultra-luxury hotels, including the esteemed Shangri-la Hotels, Hilton Hotels and Resorts, One and Only Hotels and Resorts by Kerzner, and recently - Qasr al Sarab Luxury Desert Resort by Anantara.


Starting as a Guest Relations Officer, I swiftly ascended to supervisory roles, eventually becoming an Assistant Guest Relations Manager, and most recently, a Guest Experience Manager at Anantara Luxury Resort. I have always held integrity and passion as my guiding principles. These values have been the cornerstone of my success and personal growth within the industry.


As I step into the role of Hotel Services Manager at CoopersCroft, I am eager to lead our team towards unparalleled success, ensuring that the exemplary service CoopersCroft is renowned for is not just maintained, but elevated to new heights. With a shared vision of excellence and commitment, I am very much excited to embark on this new journey with my team

Oshi

Oshi Dissanayake

Job Title: Finance and HR Manager

Joined: 2023

I completed my HND in Business Management in the UK. Also, I have completed a Software engineering Diploma and Finance & Business Administration Diploma in Sri Lanka.


I have worked across a number of industries in various roles. I started my carrier as a Business Development Manager at one of the Prestigious multinational companies in Sri Lanka.


Since I moved to the UK I have worked as a Team Leader and as an IT consultant for Thames Water PLC.


I joined Cooperscroft as an Admin Assistant and then was promoted to HR & Finance Manager.


It’s a completely new venture for me and I do learn the real values of Truth, Love, and Compassion each day at work.

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