
We couldn't have picked a better home for our MumS W(Daughter of Resident/Service User)



We couldn't have picked a better home for our MumS W(Daughter of Resident/Service User)



Cooperscroft Care Home, rated ‘Outstanding’ by the Care Quality Commission (January 2024), is situated in the quiet town of Potters Bar. It offers specialist nursing and dementia care in a peaceful, beautifully designed setting. Surrounded by landscaped gardens and a calming water feature, the home provides a warm and safe environment where every resident is supported to live with dignity, independence and purpose.
Part of the award-winning TLC Care Group, the...
Care Provided by Cooperscroft
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our fee begins at £2,170, depending on an assessment.
The price(s) shown are provided by the care home. Contact Cooperscroft for full pricing details and T&Cs.
Contact Cooperscroft to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- TLC Care Ltd
- Private Owned
Person in charge
- Subin Puthan Veettil(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2012
- Last Refurbishment: 2012
- Number of floors: 3
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Parking
- Cooperscroft has it's own own private car park for guests and visitors.
Cooperscroft Reviews (130)
Cooperscroft has a Review Score of 9.9 (9.941) out of 10, based on 37 reviews in the last 2 years.
Over all time Cooperscroft has 130 reviews.
The journey to find my 93-year-old mum who has dementia and blind has been very difficult, but finally, I hope and believe. Cooperscroft Home have been very hands-on and approachable to discuss mums level of needs, she is now settling into an environment amongst similar residents with the help of all the support staff who work so hard to enhance the lives of people like my mum. There aren't any specific care home for blind people with other needs but I truly hope Cooperscroft can and will meet her on-going needs to give her a quality of life she deserves.
Dear Brenda,
Thank you so much for such fantastic feedback. We are glad to hear you have got peace of mind knowing your mum is well looked after and we will all make sure we continue supporting your mum. Will make sure I let the team know what a wonderful job they all are doing.
Today's Racing activity was excellent.
Dear Patrick,
Thank you for your feedback and we are glad to hear you've enjoyed the racing activity. Our well-being team work really hard to make sure all residents are well looked after and daily activities match their interests and hobbies.
My husband, with dementia, spent 2 weeks for respite care at Cooperscroft. He was warmly welcomed and things were taken at his pace. He felt secure enough to let me go with no problems. I understand he took part in a number of activities and he was in a positive happy mood when I collected him. The staff were helpful and kind.
Dear Clare,
Thank you so much for your review and we are glad to hear your husband enjoyed his stay with us. We will make sure our team members are aware of what a wonderful job they all did looking after your husband.
The other home was a greasy spoon and Cooperscroft was a la carte.
Thank you for your review, I am so pleased you enjoyed your stay with us at Cooperscroft in our guest suite and that you will come again and spend time with your loved one.
From the moment I arrived, everyone was so kind, understanding and pleasant. The cleanliness was excellent, food lovely and staff are very happy people. Will be going back sometime.
Thank you for taking the time to write a lovely review. The team here are really happy to have supported you during a difficult time and I am pleased you got the help and care that you needed.
Her care could not have been better.
We were all impressed by the friendly, family atmosphere created by all staff and every staff member we met smiled, introduced themselves and made Mum feel welcome.
The member of staff on reception went out of her way to support Mum when her dementia made her upset when we left.
I would highly recommend Cooperscroft.
Thank you so much for taking the time to write this review, we were happy that we could help you and happy to care for your mum even for such a short time.
The residents clearly enjoyed the event.
Thank you for your lovely feedback - I know that you and your wife really enjoyed the day and we are so pleased that we could make Christmas a special family-focused event.
Reluctantly I do feel I should point out the way the carers helped themselves to food, just with their hands, while serving the meals. This seemed so unprofessional.
Thank you for your response - We were very happy that we were able to help you and support you returning home. Thank you too for raising the negative issues you noticed when you were here - this is not acceptable and we have addressed it with our teams. Thank you for taking the time to do this review we value all feedback
My mother-in-law is a resident at the home for over 5 years and since she has been in the home. I find she is well looked after by very good staff if this was not the case she would not be as happy as she is. So I thank the staff and management for their wonderful care of my mother-in-law.
Thank you for taking the time to write this lovely review- the whole team work hard to ensure our residents are happy.
Always a great service provided by the team. My Gran is treated very well! Thank you for looking after her.
Thank you for taking the time to review our care and for your thanks this is really appreciated by the team.
My mother came to the home after my father died. She was frail and poorly. The staff in the home made mum very welcome, looked after her and took very good care of her. She settled in and started to join and go on trips and she was very happy before she was taken from us after just 4 months at the home. The staff liked her and she liked the staff. The staff also made me feel comfortable when visiting as they were always friendly, caring and attentive.
We are pleased we could give your mother a good quality of life for her last few months. Please accept our condolences.
You couldn't be in better hands. The care, compassion, love and helpfulness of all the staff has been amazing. We were all treated like family from the first visit. Nothing was too much for them to do. The homely rooms and areas, it was like being in a 4-star hotel only better. The garden area is a wonderful place to relax and enjoy. The food was always hot and tasty. You can be safe in the knowledge that your loved one will be very well cared for.
Thank you Val for this lovely review. We always aim to treat everyone like family and glad you felt that from the team. We will miss you about the place but hope to see you soon
I have always viewed the care at Cooperscroft to a high extreme, but recently I was overwhelmed by the generosity of time and devotion given to my mother on her birthday. At the age of 91, she was made to feel so special with a gift, individual time and a personal cake. I was taken back with the amount of individual staff involved in making her day and particular, thank the chef and the catering staff for the spectacular birthday cake. The time and expertise that it took to produce such a beautiful cake were of no surprise as the food an dedication of the catering staff has always been beyond individual expectation. Thank you.
We always try to make everyone feel special every day but especially on special occasions such as birthdays - we are so pleased you and your mother enjoyed her celebration - Our catering team are very special - I will pass on your wonderful review
Excellent birthday party for the residents.
We think it is important to recognise these special events so thank you for taking the time to write a review - I think everyone had a great time.
Our mum was a service user at Cooperscroft for the past 9 years and there was never a day when she was unhappy. The care she received from all the staff on Lavender Ward was compassionate, caring and above and beyond what we could have wished for. After a number of home care packages, we made the very difficult decision to entrust our mum into the care of Cooperscroft and they never let us or our mum down. We will always be grateful for their dedication and continued compassion and hard work. The laundry staff also worked so hard in making sure that the clothes were always washed and ironed to a very high standard, and making sure all her clothes were put away neatly in the dressing table.
I have been extremely impressed with the care given to my friend each and every day - from the carers to the office staff. The outings the residents are taken out to are greatly appreciated. I recently joined my friend, plus others, on a wonderful canal trip with fish and chip lunch provided. Once again, I was privileged to watch the caring staff working so tirelessly all day.
We love being able to arrange these wonderful outings for our residents and family and friends are more than welcome to join in - the more the merrier.
Everything wonderful, except for one nurse who's English is poor.
Thank you for this review - Communication is really important to us and we always ensure our care team have a good standard of English. we have been working with out local church who help us by providing English lessons where needed. I wonder if this nurse was a temporary worker. I will speak with you about your experience.
When my husband's dementia became impossible for me to care for him at home I started looking for care homes. Between my good friend and myself, we visited 26 homes in Hertfordshire. When we saw Cooperscroft we knew this one was the best! It is! My husband very happy and extremely well cared for, marvellous room, garden and food. You have to visit Cooperscroft.
The team here at Cooperscroft are very happy that you are so happy with your husband's care - thank you for taking the time to give feedback to us.
My father was a resident at Cooperscroft for a very short time, but the staff and management were exceptional. They were kind and compassionate and supported him as best they could.
Thank you for this kind review - we are pleased that we were able to give your father the support he required and that you were happy with Cooperscroft.
The thought of moving from her home of many years was a daunting prospect for my mother. However thanks to the team at Cooperscroft she has settled into her new home.
Cooperscroft is recently built and spotlessly clean with several bright and cheerful sitting areas. The gardens are lovely, with trees, paths and a pond, and they provide somewhere peaceful to sit in the summer. The meals are extensive, tasty and well prepared, with a dining room on each floor.
My family and I have been impressed by the daily activities and events, in particular, the wonderful Hawaiian themed summer party which took place in the gardens. There was top class professional musical entertainment and lovely food cooked for us all.
Cooperscroft is a happy place, with friendly and caring staff, and I am very pleased that my mother is there.
The team at Cooperscroft are so pleased that we were able to support your mother and her family with this difficult transition. She has settled so well and is already a well loved family member - thank you for your kind review.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 January 2024Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (62) & Events (12)
- 30 Jul 2026
In a delightful event yesterday, Oreo, the enchanting miniature Shetland pony, returned to Cooperscroft, accompanied by her wonderful handler, Kristina. Over a heartwarming hour, Oreo made her rounds, visiting residents...
- 30 Jul 2026
Join us for an exciting Charity Cricket and Football Match between Cooperscroft and Cuffley Manor! This event aims to raise funds for two fantastic local causes that truly make a...
- 30 Jul 2026
We're thrilled to share that our Kitchen Team recently participated in an enlightening IDDSI training session led by "The IDDSI Guy." This training was not only informative but also interactive,...
- 09 Aug 2026Organiser: Cooperscroft
- 28 Aug 2026Organiser: Cooperscroft
- 11 Sep 2026Organiser: Cooperscroft
Awards / Recognitions (30)
- 30 Jan 2026Recipient: Cooperscroft
- 30 Jan 2026Recipient: TLC Care Ltd
- 19 Jun 2025Recipient: TLC Care Ltd
Accreditations
There are no accreditations posted yet for Cooperscroft.
Meet the Team (7)

I have previously managed care homes in Surrey and London under TLC Care. Caring has always been at the heart of who I am, and I wanted to channel that passion into my professional life. After completing my Bachelor’s in Nursing in India (2007) and a Postgraduate Diploma in Nursing Management from West London College (2010), I began my UK career as a Senior Health Care Assistant while continuing my studies.
Driven by a strong interest in the public health sector, I completed my Master’s in Public Health from BEDS University in 2020.
Over the years, I progressed through a variety of leadership roles, including Unit Manager, Care Services Manager, Regional Care Support Manager, and Quality Improvement Manager for TLC Care. In 2021, I was appointed Home Manager at Camberley Manor Care Home in Surrey, before moving to Candlewood House Care Home in July 2022, and currently leading as Home Manager at Cooperscroft Care Home.
I am deeply passionate about delivering high-quality care and supporting our elderly residents. It is a privilege to guide and inspire the team at Cooperscroft Care Home on its journey toward achieving an outstanding standard of care.

My UK journey began in a care home, where I worked as an adult nurse and developed strong clinical skills and a deep understanding of elderly care. After two years, I was promoted to Deputy Manager, gaining valuable experience in operations, leadership, and team development.
In 2025, I joined TLC Care as Practice Development Lead at Karuna Manor Care Home. Although my background wasn’t in education, I’ve always had a passion for teaching and supporting others. Between 2018 and 2022, I worked part-time as a Basic Life Support instructor in Nigeria, training healthcare professionals in CPR and resuscitation, a role that shaped my commitment to knowledge-sharing and confidence-building.
Now, as Care Services Manager at Cooperscroft Care Home, I lead with a focus on quality, compassion, and continuous improvement. I’m dedicated to creating a safe, supportive environment for our team members, and to maintaining an outstanding home for our residents, guided by TLC’s values of Truth, Love, and Compassion.

With 26 years of experience in the care sector, I began my career as a care assistant, where I developed a deep understanding of the needs and challenges our residents face. I went on to become a Team Leader, then an Admin Assistant, before moving into my current role as Business Development Manager.
My time at Cooperscroft has shown me the importance of teamwork, compassion and consistency in delivering high-quality care. I am passionate about making a positive difference in the lives of our residents, and I am proud to work alongside a team that shares this commitment. Together, we strive to ensure every resident receives the care, respect and attention they deserve.

I hold a Higher National Diploma (HND) in Business Management from the United Kingdom, along with Diplomas in Software Engineering and Finance & Business Administration from Sri Lanka.
My career has spanned a variety of industries, giving me a broad range of experience in business development, technology, human resources, and finance. I began my professional journey as a Business Development Manager with one of Sri Lanka's leading multinational companies before relocating to the UK. In the UK, I worked as a Team Leader and later as an IT Consultant with Thames Water PLC, where I further developed my leadership, analytical, and customer-focused skills.
I joined TLC Cooperscroft as an Administrative Assistant and was subsequently promoted to HR & Finance Manager. This role has provided me with the opportunity to combine my passion for people, operational excellence, and continuous improvement while supporting both the team and the organisation's objectives. Working in the care sector has been an inspiring and rewarding experience. Every day reinforces the importance of TLC Cooperscroft’ s core values of Truth, Love, and Compassion, which guide everything we do. I am proud to contribute to creating a positive, supportive environment for our residents, their families, and our dedicated team members.

I completed my master’s degree in Data Science and Analytics in the UK. Before moving to the UK, I completed my bachelor’s degree in Computer Science and Engineering in India. I began my career as a Software Engineer in India, where I worked on developing software solutions for local government organisations. I joined Cooperscroft in 2022, and I became an Office Manager in 2024.
In my role, I oversee the day-to-day administration in the home, supporting HR in recruitment, finance, compliance, and operational processes. I enjoy working closely with our residents, their families, and our wonderful team to ensure everything runs smoothly. I take pride in creating a welcoming environment where residents, relatives, visitors, and colleagues feel supported from the moment they walk through our doors. Working in care has been a completely new and incredibly rewarding chapter in my career. I believe that even the smallest acts of kindness and support can make a big difference. Every day, I learn the true meaning of compassion, kindness, and teamwork.
It is a privilege to be part of the TLC Cooperscroft family and to contribute to creating a warm, welcoming environment where our residents feel valued, respected, and truly at home.

I joined TLC Cooperscroft 3 years ago as the Maintenance Manager, bringing with me valuable experience from my previous role with a property developer. It was there that I developed many of the practical skills and knowledge needed to maintain a care home to a high standard, ensuring it is not only safe and well maintained but also a comfortable and welcoming place for residents to call home.
Since joining the team, I have had the opportunity to build on those skills and continue my professional development.
Working in a care home is unlike any other maintenance role. Every day brings a new challenge, whether it’s responding to unexpected repairs, planning preventative maintenance, supporting colleagues, or finding ways to improve the environment for our residents. The variety of the role means there is never a dull moment, and I enjoy the problem-solving and teamwork that comes with it.

I hold two master’s degrees: a master’s in international business from the UK and a master’s in business administration, specialising in Finance and Marketing from India. I previously worked as an assistant sales manager in India. In December 2024, I joined TLC Care as a Customer Service Supervisor at TLC Cooperscroft Care Home.
I truly enjoy working with our residents and their families, ensuring they receive a warm welcome and the highest standard of hospitality and care. Also being an engagement champion, I enjoy creating a positive and fun environment for the team.
Building meaningful relationships and helping others has always been my passion, both in my previous role and at TLC. I strongly believe in TLC’s core values of Truth, Love, and Compassion, and I strive to reflect these values in everything I do.
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