
We couldn't have picked a better home for our MumS W(Daughter of Resident/Service User)



We couldn't have picked a better home for our MumS W(Daughter of Resident/Service User)



Cooperscroft Care Home, rated ‘Outstanding’ by the Care Quality Commission (January 2024), is situated in the quiet town of Potters Bar. It offers specialist nursing and dementia care in a peaceful, beautifully designed setting. Surrounded by landscaped gardens and a calming water feature, the home provides a warm and safe environment where every resident is supported to live with dignity, independence and purpose.
Part of the award-winning TLC Care Group, the...
Care Provided by Cooperscroft
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our fee begins at £2,170, depending on an assessment.
The price(s) shown are provided by the care home. Contact Cooperscroft for full pricing details and T&Cs.
Contact Cooperscroft to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- TLC Care Ltd
- Private Owned
Person in charge
- Subin Puthan Veettil(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2012
- Last Refurbishment: 2012
- Number of floors: 3
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Parking
- Cooperscroft has it's own own private car park for guests and visitors.
Cooperscroft Reviews (130)
Cooperscroft has a Review Score of 9.9 (9.941) out of 10, based on 37 reviews in the last 2 years.
Over all time Cooperscroft has 130 reviews.
Cooperscroft is a gem!!! My brother found this wonderful home for my 95 year old mother who is looked after on a daily basis by the most caring, thoughtful and happy staff. I live in the US and being so far away I need to know that my mother experiences the same care as she would receive from her own children. There is no doubt in my mind that we could do no more for her than the wonderful people who take care of her every day. We truly give thanks that we found Cooperscroft and its very special staff, who go above and beyond to make each and every resident's day a happy one.
This is a very modern and extremely comfortable care home staffed by wonderfully caring staff. My mother aged 95 has been a resident for just over a year and my siblings and I are delighted with the way in which my mother is cared for in such a caring and loving environment. It gives us enormous comfort to know she is safe and comfortable surrounded by dedicated staff. She and we count ourselves as being extremely fortunate and I have absolutely no hesitation in recommending Cooperscroft to anyone who is thinking about a care home for a loved one.
We attended the quiz it was very enjoyable and engaging for all residents and visitors alike. The team were fantastic. Thank you for a wonderful evening.
The Cooperscroft team and very pleased that you could come along to support our event. We are also happy you enjoyed spending a fun evening with your dad, who by the way always seems to win our competitions !
Nice place, stunning gardens, attentive staff, and close to (my) home. Given that no one wants to end their years in an old peoples home, this is about as perfect as you can get.
Thank you for your lovely review of Cooperscroft Care Home we appreciate it.
Resident was very upset about leaving her home but knew it was for the best at 96 years. Cooperscroft staff were caring, friendly, helpful and made the move for the resident on the day very smooth. She loves the place.
We are very happy to have supported this resident though this process and we are so pleased that she is so happy. Thank you very much for your positive feedback.
Had a lovely 'newsy' chat with my dad last night and he was full of stories about the dog show and the sports day at the weekend. Please pass on our thanks to the team who dad said worked really hard to make the events a success and hugely enjoyable to all. Lovely to have my dad back to being like his old self and full of chat. I meant to say at the relatives' meeting what a great calendar of events the team puts together, so wanted to make up for that by sending this. Thank you.
We are so pleased your dad is enjoying the summer programme of events. The activity team do put in a lots of hard work but it is worth it when the residents are happy. I will pass on your thanks.
On my first visit I found the home friendly, helpful and the first impression, bright and spotlessly clean. The lady who gave me the introduction, was helpful, knowledgeable and very professional. I left the home feeling very confident that my friend would be well looked after. Any visits following the staff were helpful and friendly. I would not hesitate to recommend this care home.
We are so pleased that you found our service excellent - The whole team at Cooperscroft work very hard to provide such a high standard - thank you for your feedback.
Excellent facility. Like a luxury hotel. Varied activities. Lovely location. Staff seem to be great. They took very good care of my nan after she was left disabled by a stroke. They then took equally good care of her when she was dying from a heart condition, and even though she was already close to the end they let her come back to the care home to die instead of dying in a horrible hospital ward.
We are sorry that you lost your Nan but happy that you and your family experienced help and support from the team at Cooperscroft
It's the best for me, the staff are very helpful, nice and kind. I can't praise them enough.
Thank you Gladys we enjoy you being a part of the cooperscroft family.
The quality and kindness of the care at Cooperscourt is insurpassable! The carers work is amazing and their kindness incredible. This is a care home and the importance of that word care is carried out impeccably. We cannot praise them more highly in the often stressful and difficult work they do.
The care team do work very hard and it is lovely that you appreciate this - I will share this with the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 January 2024Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (62) & Events (12)
- 30 Jul 2026
In a delightful event yesterday, Oreo, the enchanting miniature Shetland pony, returned to Cooperscroft, accompanied by her wonderful handler, Kristina. Over a heartwarming hour, Oreo made her rounds, visiting residents...
- 30 Jul 2026
Join us for an exciting Charity Cricket and Football Match between Cooperscroft and Cuffley Manor! This event aims to raise funds for two fantastic local causes that truly make a...
- 30 Jul 2026
We're thrilled to share that our Kitchen Team recently participated in an enlightening IDDSI training session led by "The IDDSI Guy." This training was not only informative but also interactive,...
- 09 Aug 2026Organiser: Cooperscroft
- 28 Aug 2026Organiser: Cooperscroft
- 11 Sep 2026Organiser: Cooperscroft
Awards / Recognitions (30)
- 30 Jan 2026Recipient: Cooperscroft
- 30 Jan 2026Recipient: TLC Care Ltd
- 19 Jun 2025Recipient: TLC Care Ltd
Accreditations
There are no accreditations posted yet for Cooperscroft.
Meet the Team (7)

I have previously managed care homes in Surrey and London under TLC Care. Caring has always been at the heart of who I am, and I wanted to channel that passion into my professional life. After completing my Bachelor’s in Nursing in India (2007) and a Postgraduate Diploma in Nursing Management from West London College (2010), I began my UK career as a Senior Health Care Assistant while continuing my studies.
Driven by a strong interest in the public health sector, I completed my Master’s in Public Health from BEDS University in 2020.
Over the years, I progressed through a variety of leadership roles, including Unit Manager, Care Services Manager, Regional Care Support Manager, and Quality Improvement Manager for TLC Care. In 2021, I was appointed Home Manager at Camberley Manor Care Home in Surrey, before moving to Candlewood House Care Home in July 2022, and currently leading as Home Manager at Cooperscroft Care Home.
I am deeply passionate about delivering high-quality care and supporting our elderly residents. It is a privilege to guide and inspire the team at Cooperscroft Care Home on its journey toward achieving an outstanding standard of care.

My UK journey began in a care home, where I worked as an adult nurse and developed strong clinical skills and a deep understanding of elderly care. After two years, I was promoted to Deputy Manager, gaining valuable experience in operations, leadership, and team development.
In 2025, I joined TLC Care as Practice Development Lead at Karuna Manor Care Home. Although my background wasn’t in education, I’ve always had a passion for teaching and supporting others. Between 2018 and 2022, I worked part-time as a Basic Life Support instructor in Nigeria, training healthcare professionals in CPR and resuscitation, a role that shaped my commitment to knowledge-sharing and confidence-building.
Now, as Care Services Manager at Cooperscroft Care Home, I lead with a focus on quality, compassion, and continuous improvement. I’m dedicated to creating a safe, supportive environment for our team members, and to maintaining an outstanding home for our residents, guided by TLC’s values of Truth, Love, and Compassion.

With 26 years of experience in the care sector, I began my career as a care assistant, where I developed a deep understanding of the needs and challenges our residents face. I went on to become a Team Leader, then an Admin Assistant, before moving into my current role as Business Development Manager.
My time at Cooperscroft has shown me the importance of teamwork, compassion and consistency in delivering high-quality care. I am passionate about making a positive difference in the lives of our residents, and I am proud to work alongside a team that shares this commitment. Together, we strive to ensure every resident receives the care, respect and attention they deserve.

I hold a Higher National Diploma (HND) in Business Management from the United Kingdom, along with Diplomas in Software Engineering and Finance & Business Administration from Sri Lanka.
My career has spanned a variety of industries, giving me a broad range of experience in business development, technology, human resources, and finance. I began my professional journey as a Business Development Manager with one of Sri Lanka's leading multinational companies before relocating to the UK. In the UK, I worked as a Team Leader and later as an IT Consultant with Thames Water PLC, where I further developed my leadership, analytical, and customer-focused skills.
I joined TLC Cooperscroft as an Administrative Assistant and was subsequently promoted to HR & Finance Manager. This role has provided me with the opportunity to combine my passion for people, operational excellence, and continuous improvement while supporting both the team and the organisation's objectives. Working in the care sector has been an inspiring and rewarding experience. Every day reinforces the importance of TLC Cooperscroft’ s core values of Truth, Love, and Compassion, which guide everything we do. I am proud to contribute to creating a positive, supportive environment for our residents, their families, and our dedicated team members.

I completed my master’s degree in Data Science and Analytics in the UK. Before moving to the UK, I completed my bachelor’s degree in Computer Science and Engineering in India. I began my career as a Software Engineer in India, where I worked on developing software solutions for local government organisations. I joined Cooperscroft in 2022, and I became an Office Manager in 2024.
In my role, I oversee the day-to-day administration in the home, supporting HR in recruitment, finance, compliance, and operational processes. I enjoy working closely with our residents, their families, and our wonderful team to ensure everything runs smoothly. I take pride in creating a welcoming environment where residents, relatives, visitors, and colleagues feel supported from the moment they walk through our doors. Working in care has been a completely new and incredibly rewarding chapter in my career. I believe that even the smallest acts of kindness and support can make a big difference. Every day, I learn the true meaning of compassion, kindness, and teamwork.
It is a privilege to be part of the TLC Cooperscroft family and to contribute to creating a warm, welcoming environment where our residents feel valued, respected, and truly at home.

I joined TLC Cooperscroft 3 years ago as the Maintenance Manager, bringing with me valuable experience from my previous role with a property developer. It was there that I developed many of the practical skills and knowledge needed to maintain a care home to a high standard, ensuring it is not only safe and well maintained but also a comfortable and welcoming place for residents to call home.
Since joining the team, I have had the opportunity to build on those skills and continue my professional development.
Working in a care home is unlike any other maintenance role. Every day brings a new challenge, whether it’s responding to unexpected repairs, planning preventative maintenance, supporting colleagues, or finding ways to improve the environment for our residents. The variety of the role means there is never a dull moment, and I enjoy the problem-solving and teamwork that comes with it.

I hold two master’s degrees: a master’s in international business from the UK and a master’s in business administration, specialising in Finance and Marketing from India. I previously worked as an assistant sales manager in India. In December 2024, I joined TLC Care as a Customer Service Supervisor at TLC Cooperscroft Care Home.
I truly enjoy working with our residents and their families, ensuring they receive a warm welcome and the highest standard of hospitality and care. Also being an engagement champion, I enjoy creating a positive and fun environment for the team.
Building meaningful relationships and helping others has always been my passion, both in my previous role and at TLC. I strongly believe in TLC’s core values of Truth, Love, and Compassion, and I strive to reflect these values in everything I do.
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