
We couldn't have picked a better home for our MumS W(Daughter of Resident/Service User)



We couldn't have picked a better home for our MumS W(Daughter of Resident/Service User)



Cooperscroft Care Home, rated ‘Outstanding’ by the Care Quality Commission (January 2024), is situated in the quiet town of Potters Bar. It offers specialist nursing and dementia care in a peaceful, beautifully designed setting. Surrounded by landscaped gardens and a calming water feature, the home provides a warm and safe environment where every resident is supported to live with dignity, independence and purpose.
Part of the award-winning TLC Care Group, the...
Care Provided by Cooperscroft
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our fee begins at £2,170, depending on an assessment.
The price(s) shown are provided by the care home. Contact Cooperscroft for full pricing details and T&Cs.
Contact Cooperscroft to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- TLC Care Ltd
- Private Owned
Person in charge
- Subin Puthan Veettil(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2012
- Last Refurbishment: 2012
- Number of floors: 3
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Parking
- Cooperscroft has it's own own private car park for guests and visitors.
Cooperscroft Reviews (130)
Cooperscroft has a Review Score of 9.9 (9.941) out of 10, based on 37 reviews in the last 2 years.
Over all time Cooperscroft has 130 reviews.
The residents all seem to be really happy here and we love to visit and join in the activities and walk around the lovely gardens. I'm so sorry I missed the opera singer today but everyone said what a fantastic afternoon it was.
A wonderful afternoon with our friend (resident) to an amazing opera singer. Lovely selection of songs. Followed by a cream tea made by your very talented chef/pastry chef. Preceded by a lovely walk around the lake to see a moorhen with her five babies.
Thank you so much for taking the time to complete a review for us.It has truly put a big smile on our faces and ended the day beautifully. We look forward to seeing you again very soon, it's always amazing to welcome our residents' friends and families when they visit the home.
Dad is very happy living in this nursing home. Staff are very attentive. It is reassuring to know that he is being cared for by kind and friendly staff. Thank you.
Thank you so much for your feedback. We are grateful that you took the time to share it with us.Looking after our residents brings so much joy to the team, knowing that we are making a difference in your father's wellbeing and quality of life.
Cooperscroft is clean and well-maintained. Great maintenance man and activity team.
Thank you so much for your wonderful feedback, we truly appreciate you taking the time to share your thoughts. Your kind words mean a great deal to all of us.We feel incredibly lucky to have your Dad with us in our home. It's an honour to care for him, and we are grateful for the trust you place in...
I'm very happy with Cooperscroft. The staff are all friendly and helpful. The wellbeing team work really hard entertaining all residents. The food is always excellent.
Your feedback truly means the world to us. Our team are always delighted and excited to hear about the experiences of our residents, their families, and our visitors. We never take your kind words for granted.Hearing your thoughts helps us to reflect, grow, and continue providing the outstanding...
Cleanliness is wonderful, all rooms really well cleaned and maintained.
Plenty to eat, good quality, and tailored to residents needs.
Wonderful range of activities, beautiful gardens, easily accessible for residents.
Thank you so much for your heartfelt feedback. We are absolutely delighted to hear that your dad is happy and well cared for at Cooperscroft. Knowing that you feel welcomed and supported by our team means the world to us.
Cooperscroft always has that family feel. Always a nice experience visiting my mother. Great staff - Helpful and friendly.
Thank you so much for your kind words and positive feedback. Were truly delighted to hear that you and your mother continue to have a pleasant experience at Cooperscroft. Creating a warm, welcoming, and family-like environment is at the heart of everything we do, and its wonderful to know that this...
I really memorable experience after having respite care after a heart attack and an awful time in A&E and hospital wards etc. Very frightening time at age 83. I will keep in touch with a wonderful, caring team, nothing too much trouble. The love and care shown helped more than any medication and the support my daughter who had to cope with me alone. Many thanks, unforgettable time.
Thank you for your kind words, Betty. It was a pleasure having you stay with us. We are happy you attend our events, and we always look forward to welcoming you back.
Excellent staff, outstanding care given at all times, all staffs are polite happy and friendly, They have made My Mum feel like she's at home. highly recomend Cooperscroft to anyone!
Thank you so much for your kind words and glowing feedback.We're truly delighted to hear that your mum feels at home with us here at Cooperscroft. Creating a warm, welcoming environment where residents feel safe, valued, and cared for is at the heart of everything we do. Thank you again for your recommendation and for trusting us with your mum's care
My 95 year old mother spent the last two years of her life in Cooperscroft. She was only ever met with kindness and compassion. As a family we too felt held at all times. The surroundings, the food, the gardens and the general atmosphere made it feel like a friendly hotel rather than a nursing home. All mum's visitors ageing from of6months to nearly 70 felt welcomed at all times. Although mum was completely bedbound, due to the scrupulous attention of the staff, there were no bed sores. It was a comfort to know the home could access GP advice whenever necessary and that the experienced nurses knew so much about ageing and dying.To stay in a room filled with flowers, her own books and familiar furniture, overlooking the garden was a blessing for mum. Mum was an introvert refusing offers of wheelchairs and attempts to involve her in wider aspects of home life. The activities team tried hard, even planting sunflower seeds with her in the room. Thank you Cooperscroft we won't forget you.
Thank you so much for your beautiful message and for taking the time to share your experience of your mother's time with us at Cooperscroft.It was truly an honour to care for your mum over the past two years. Your kind words mean the world to our team, who work with genuine compassion and...
Having Christmas Day with my Dad was a wonderful experience. Dad didn't know I was coming and was really surprised to see me. The food was delicious and the table decorations and staff were very festive.
We're absolutely delighted to hear that you had such a special Christmas Day with your dad. It must have been a heart-warming surprise for him-and a moment to cherish. Thank you again for sharing your experience.
My value for money comment is not detrimental to your provision, just that it is a huge amount of money to find every month.
We are truly delighted to hear that you find our staff joyful, helpful, and always willing to go the extra mile with a smile. Your appreciation means a great deal to the team, and we will be sure to share your lovely comments with them.We're also pleased to know that you are happy with our laundry...
Just want to say a big thank you for everyone at Cooperscroft, they have welcomed my father into their care with so much love and respect. Dad was very difficult to deal with and respect. Dad was very difficult to deal with but at Cooperscroft nothing is an issue. He is mixing with other residents which hasn't done before. He seems very relaxed and loves it here, wish we moved him years ago. Best care we have ever had. As a family, we feel his safe and we are so relaxed, always clean and a beautiful place to be in.
Thank you so much for your kind words and heartfelt feedback. It truly means the world to us to know that your father feels comfortable, happy, and well cared for here at Cooperscroft. Our team takes great pride in creating a warm, respectful, and supportive environment for all our residents, and...
Our experience has been amazing. All the staff have been welcoming, attentive to my mother in law and just kind and warm. The care home is clean, of a high standard and we feel relieved that mum will be safe and well cared for. One staff member in particular has gone above and beyond to make our transition from hospital to Cooperscroft as seamless as possible which we thank her for - from the bottom of our hearts. We can now spend quality time with her and make new/happy memories in the time we have left.
Thank you so much for your wonderful feedback. We are truly grateful for your kind words and are delighted to hear that your experience at Cooperscroft has been so positive. Our team is dedicated to providing a warm, welcoming, and high-standard environment, and it's incredibly rewarding to know...
We had a very satisfactory visit to Kenwood Houses and cafe and the resident really enjoyed looking at the paintings and the journey there and back. The taxi driver was very helpful and also the carer who came with us.
Thank you so much for sharing this wonderful feedback! We're thrilled to hear that your visit to Kenwood House was such a success and that you enjoyed the art and overall experience. It's heartwarming to know that both the taxi driver and our dedicated carer helped make the journey smooth and...
Cooperscroft is a fantastic place for my mother-in-law to live. The staff are so kind, polite and professional, they go above and beyond with their care and kindness, not just to my family member but all of their residents in their care. We as a family are so happy that our family member (my mother-in-law) is so happy and settled. We would 100% recommend Cooperscroft! Thank you all!
Thank you so much for your heartfelt message! We're thrilled to hear that your mother-in-law is happy and settled at Cooperscroft. Our dedicated staff works hard to provide the best care possible, and it's wonderful to know their efforts have made such a positive impact on your family. Your recommendation means the world to us! Thank you again!
Brilliant. I never thought such a place existed. From the minute I arrived looking apprehensive I was welcomed by smiling faces. Care, courtesy and kindness are second nature here. My room was spacious light and bright. My compact bathroom contained everything necessary. The large window looked out over a beautifully landscaped garden with ducks swimming on the pond. A weekly menu arrived on Saturdays followed by a menu for subsequent weeks. A weekly menu covering a range of activities is offered. All of my laundry was done after my clothes had been named which was out of sight. Totally recommended with a gold star 10 out of 10.
Thank you for your wonderful feedback! We're thrilled to hear you enjoyed your stay and felt welcomed by our team. It's great to know you appreciated the room, the view, and our weekly menus and activities. We're glad our laundry service met your needs as well. Your kind words mean a lot to us.
Our Dad's final three weeks have been made more bearable by the outstanding level of care and genuine kindness every single member of the Cooperscroft team gave him. Moreover, they have provided a level of support to us, the family, that I would normally only expect from friends and family. Thank you.
Thank you so much for your heartfelt feedback. We are deeply touched to hear that your experience with us at Cooperscroft met and even exceeded your expectations during such a meaningful time. It is our honour and privilege to provide compassionate care in line with our core values of Truth, Love,...
My mum was moved to Cooperscroft on 28th December 2023. The community development manager and all the management team have been fantastic from the moment Mum came through the door. We have been made to feel welcome and part of a family. The caring team have helped us with all medical appointments and no question was silly! Moving my mum here was the best decision we made.
Dear Harrie, Thank you for your feedback. Your input is invaluable to us and serves as a source of motivation for our team to continue providing outstanding care for our service users. We greatly appreciate your time and effort in sharing your thoughts with us.
During my dad's stay, he has felt safe and secure and very well looked after like a family unit. I cannot fault Copperscroft for the care and attention that they have shown my dad. When visiting, my family are made to feel very welcome in joining in any activities that may be on each day and also make it a warm and friendly place to stay and visit. The staff go up and beyond their duties, which shows their care and kindness. Many thanks.
Your review is invaluable to us as we continuously strive to provide the best care and service to our residents. Your kind words and constructive feedback serve as a testament to the commitment of our dedicated team to ensuring the well-being and comfort of your loved one. We are grateful for the...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 January 2024Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (62) & Events (12)
- 30 Jul 2026
In a delightful event yesterday, Oreo, the enchanting miniature Shetland pony, returned to Cooperscroft, accompanied by her wonderful handler, Kristina. Over a heartwarming hour, Oreo made her rounds, visiting residents...
- 30 Jul 2026
Join us for an exciting Charity Cricket and Football Match between Cooperscroft and Cuffley Manor! This event aims to raise funds for two fantastic local causes that truly make a...
- 30 Jul 2026
We're thrilled to share that our Kitchen Team recently participated in an enlightening IDDSI training session led by "The IDDSI Guy." This training was not only informative but also interactive,...
- 09 Aug 2026Organiser: Cooperscroft
- 28 Aug 2026Organiser: Cooperscroft
- 11 Sep 2026Organiser: Cooperscroft
Awards / Recognitions (30)
- 30 Jan 2026Recipient: Cooperscroft
- 30 Jan 2026Recipient: TLC Care Ltd
- 19 Jun 2025Recipient: TLC Care Ltd
Accreditations
There are no accreditations posted yet for Cooperscroft.
Meet the Team (7)

I have previously managed care homes in Surrey and London under TLC Care. Caring has always been at the heart of who I am, and I wanted to channel that passion into my professional life. After completing my Bachelor’s in Nursing in India (2007) and a Postgraduate Diploma in Nursing Management from West London College (2010), I began my UK career as a Senior Health Care Assistant while continuing my studies.
Driven by a strong interest in the public health sector, I completed my Master’s in Public Health from BEDS University in 2020.
Over the years, I progressed through a variety of leadership roles, including Unit Manager, Care Services Manager, Regional Care Support Manager, and Quality Improvement Manager for TLC Care. In 2021, I was appointed Home Manager at Camberley Manor Care Home in Surrey, before moving to Candlewood House Care Home in July 2022, and currently leading as Home Manager at Cooperscroft Care Home.
I am deeply passionate about delivering high-quality care and supporting our elderly residents. It is a privilege to guide and inspire the team at Cooperscroft Care Home on its journey toward achieving an outstanding standard of care.

My UK journey began in a care home, where I worked as an adult nurse and developed strong clinical skills and a deep understanding of elderly care. After two years, I was promoted to Deputy Manager, gaining valuable experience in operations, leadership, and team development.
In 2025, I joined TLC Care as Practice Development Lead at Karuna Manor Care Home. Although my background wasn’t in education, I’ve always had a passion for teaching and supporting others. Between 2018 and 2022, I worked part-time as a Basic Life Support instructor in Nigeria, training healthcare professionals in CPR and resuscitation, a role that shaped my commitment to knowledge-sharing and confidence-building.
Now, as Care Services Manager at Cooperscroft Care Home, I lead with a focus on quality, compassion, and continuous improvement. I’m dedicated to creating a safe, supportive environment for our team members, and to maintaining an outstanding home for our residents, guided by TLC’s values of Truth, Love, and Compassion.

With 26 years of experience in the care sector, I began my career as a care assistant, where I developed a deep understanding of the needs and challenges our residents face. I went on to become a Team Leader, then an Admin Assistant, before moving into my current role as Business Development Manager.
My time at Cooperscroft has shown me the importance of teamwork, compassion and consistency in delivering high-quality care. I am passionate about making a positive difference in the lives of our residents, and I am proud to work alongside a team that shares this commitment. Together, we strive to ensure every resident receives the care, respect and attention they deserve.

I hold a Higher National Diploma (HND) in Business Management from the United Kingdom, along with Diplomas in Software Engineering and Finance & Business Administration from Sri Lanka.
My career has spanned a variety of industries, giving me a broad range of experience in business development, technology, human resources, and finance. I began my professional journey as a Business Development Manager with one of Sri Lanka's leading multinational companies before relocating to the UK. In the UK, I worked as a Team Leader and later as an IT Consultant with Thames Water PLC, where I further developed my leadership, analytical, and customer-focused skills.
I joined TLC Cooperscroft as an Administrative Assistant and was subsequently promoted to HR & Finance Manager. This role has provided me with the opportunity to combine my passion for people, operational excellence, and continuous improvement while supporting both the team and the organisation's objectives. Working in the care sector has been an inspiring and rewarding experience. Every day reinforces the importance of TLC Cooperscroft’ s core values of Truth, Love, and Compassion, which guide everything we do. I am proud to contribute to creating a positive, supportive environment for our residents, their families, and our dedicated team members.

I completed my master’s degree in Data Science and Analytics in the UK. Before moving to the UK, I completed my bachelor’s degree in Computer Science and Engineering in India. I began my career as a Software Engineer in India, where I worked on developing software solutions for local government organisations. I joined Cooperscroft in 2022, and I became an Office Manager in 2024.
In my role, I oversee the day-to-day administration in the home, supporting HR in recruitment, finance, compliance, and operational processes. I enjoy working closely with our residents, their families, and our wonderful team to ensure everything runs smoothly. I take pride in creating a welcoming environment where residents, relatives, visitors, and colleagues feel supported from the moment they walk through our doors. Working in care has been a completely new and incredibly rewarding chapter in my career. I believe that even the smallest acts of kindness and support can make a big difference. Every day, I learn the true meaning of compassion, kindness, and teamwork.
It is a privilege to be part of the TLC Cooperscroft family and to contribute to creating a warm, welcoming environment where our residents feel valued, respected, and truly at home.

I joined TLC Cooperscroft 3 years ago as the Maintenance Manager, bringing with me valuable experience from my previous role with a property developer. It was there that I developed many of the practical skills and knowledge needed to maintain a care home to a high standard, ensuring it is not only safe and well maintained but also a comfortable and welcoming place for residents to call home.
Since joining the team, I have had the opportunity to build on those skills and continue my professional development.
Working in a care home is unlike any other maintenance role. Every day brings a new challenge, whether it’s responding to unexpected repairs, planning preventative maintenance, supporting colleagues, or finding ways to improve the environment for our residents. The variety of the role means there is never a dull moment, and I enjoy the problem-solving and teamwork that comes with it.

I hold two master’s degrees: a master’s in international business from the UK and a master’s in business administration, specialising in Finance and Marketing from India. I previously worked as an assistant sales manager in India. In December 2024, I joined TLC Care as a Customer Service Supervisor at TLC Cooperscroft Care Home.
I truly enjoy working with our residents and their families, ensuring they receive a warm welcome and the highest standard of hospitality and care. Also being an engagement champion, I enjoy creating a positive and fun environment for the team.
Building meaningful relationships and helping others has always been my passion, both in my previous role and at TLC. I strongly believe in TLC’s core values of Truth, Love, and Compassion, and I strive to reflect these values in everything I do.
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