Cooperscroft

Coopers Lane Road, Potters Bar EN6 4AE
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Top 20 carehome certificate
10 113 Reviews
  • Cooperscroft, Potters Bar
Cooperscroft Care Home, rated ‘Outstanding’ by the Care Quality Commission (January 2024), is situated in the quiet town of Potters Bar. It offers specialist nursing and dementia care in a peaceful, beautifully designed setting. Surrounded by landscaped gardens and a calming water feature, the home provides a warm and safe environment where every resident is supported to live with dignity, independence and purpose.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

An experienced team of carers and nurses provides bespoke, person-centred care tailored to individual needs. Whether requiring daily assistance or complex nursing support, residents receive care delivered with professionalism, kindness and respect. Thoughtful dementia care promotes comfort, confidence and wellbeing for those living with memory loss.

Life at Cooperscroft is rich and engaging. A dedicated wellbeing team organises a varied programme of activities and events suited to residents’ interests, from creative sessions and live entertainment to trips to gardens, museums and cathedrals. Family and friends are welcome to join and share in these experiences.

The home includes spacious communal lounges, a cosy café, on-site salon and private cinema. All bedrooms are fully furnished and personalised to each resident’s tastes. Landscaped gardens provide year-round enjoyment and a tranquil space to relax or socialise.

Located close to local amenities, Cooperscroft offers convenience for residents and visiting loved ones.
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Care Provided by Cooperscroft

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £2110
  • Self-Funded Nursing Dementia Care: from £2110
  • RESPITE Self-Funded Nursing Care: from £2310
  • RESPITE Self-Funded Nursing Dementia Care: from £2310

These prices are only a guideline, please contact Cooperscroft to find out the exact price for your requirements.

Contact Cooperscroft to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Cooperscroft to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Marian Wak Williams (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2012
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Cooperscroft has it's own own private car park for guests and visitors.

Cooperscroft Reviews (113)

10

Cooperscroft has a Review Score of 10 (9.965) out of 10, based on 24 reviews in the last 2 years.
Over all time Cooperscroft has 113 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Cooperscroft
  • 39
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Total of 113, showing 21-40
Review from D R (Daughter of Resident) published on 23 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the initial enquiry phone call to Dad's final day, the staff at Cooperscroft have exceeded all expectations.
Our Dad's final three weeks have been made more bearable by the outstanding level of care and genuine kindness every single member of the Cooperscroft team gave him. Moreover, they have
provided a level of support to us, the family, that I would normally only expect from friends and family. Thank you.
Reply from Dinesh Francis, Home Manager at Cooperscroft

Thank you so much for your heartfelt feedback. We are deeply touched to hear that your experience with us at Cooperscroft met and even exceeded your expectations during such a meaningful time. It is our honour and privilege to provide compassionate care in line with our core values of Truth, Love, and Compassion (TLC). We are truly glad to know that our team could offer the kindness and support that made a meaningful difference to both your dad and your family. Your words mean a great deal to us, inspiring us to continue delivering care that feels like family. Thank you once again for sharing this.

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Review from Harrie T (Daughter of Resident) published on 2 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was moved to Cooperscroft on 28th December 2023. The community development manager and all the management team have been fantastic from the moment Mum came through the door. We have been made to feel welcome and part of a family. The caring team have helped us with all medical appointments and
no question was silly! Moving my mum here was the best decision we made.
Reply from Dinesh Francis, Home Manager at Cooperscroft

Dear Harrie, Thank you for your feedback. Your input is invaluable to us and serves as a source of motivation for our team to continue providing outstanding care for our service users. We greatly appreciate your time and effort in sharing your thoughts with us.

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Review from Julie M (Daughter of Resident) published on 5 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my dad's stay, he has felt safe and secure and very well looked after like a family unit. I cannot fault Copperscroft for the care and attention that they have shown my dad. When visiting, my family are made to feel very welcome in joining in any activities that may be on each day and also make
it a warm and friendly place to stay and visit. The staff go up and beyond their duties, which shows their care and kindness. Many thanks.
Reply from Dinesh Francis, Home Manager at Cooperscroft

Your review is invaluable to us as we continuously strive to provide the best care and service to our residents. Your kind words and constructive feedback serve as a testament to the commitment of our dedicated team to ensuring the well-being and comfort of your loved one. We are grateful for the trust you have placed in us, and we are committed to addressing any concerns you may have raised. Once again, thank you for taking the time to share your thoughts. We value your input and we remain dedicated to delivering exceptional care and support to our residents.

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Review from L W (Son of Resident) published on 14 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cooperscroft is excellence in a nutshell - everyone has a smile and everyone goes about their business ensuring that the residents are their top priority at all times. Some very, very grateful relatives. Thank you to you all.
Reply from Dinesh Francis, Home Manager at Cooperscroft

Thank you so much for your kind words. We are happy your loved one is happy and content here at Cooperscroft. I will pass your feedback on to our team.

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Review from Hayley G (Granddaughter of Resident) published on 8 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm absolutely blown away when visiting my Grandma. We had lunch together the other day, and to say it looked smashing is an understatement!
The staff are so attentive, kind and caring and nothing is too much trouble. My grandma is so content and happy being in the home and the staff really do invest
so much time and energy into every resident especially when it comes to entertainment or arranging fun days which my grandma gets involved in.
Reply from Dawn Cawley Cawley, Community Development Manager at Cooperscroft

Thank you so much for your kind words. We are happy your grandma is happy and content here at Cooperscroft. I will pass your feed back to our team.

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Review from Charlotte C (Daughter of Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has settled in very quickly, with the staff being very patient as Dad doesn't communicate well. Dad has more colour in his cheeks and smiles. The staff are always on hand and happy to help Dad with any of his needs with a smile. We feel Dad is safe and well taken care of which makes all his family
very happy.
Reply from Dawn Cawley, Community Development Manager at Cooperscroft

Thank you for your positive feedback regarding Cooperscroft. I will pass your kind words on to our team.

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Review from Sam R (Daughter of Resident) published on 29 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Where do I start? My dad has only been at Cooperscroft for just over a week and to say my brother and I were upset at the prospect of Dad being in a home is an understatement. It is the most wonderful warm welcoming place and the staff is second to none. Nothing is too much trouble and Dad is settling
in well. The surroundings are beautiful but what makes a Cooperscroft is the warmth and support of the staff. Thank you so much to you all.
Reply from Dinesh Francis, Home Manager at Cooperscroft

Thank you for your positive feedback towards Cooperscroft Care Home. We are pleased to hear how satisfied you are with the care provided by the Cooperscroft team.

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Review from Hazel J (Daughter of Resident) published on 12 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Cooperscroft Care Home when I was unable to care for her at home anymore. She was fiercely independent, drily witty with an abundance of character, which could be challenging on occasions. The staff at Cooperscroft cared for her with respect and dignity. If they hadn't, she would
have said! I had peace of mind knowing that she was being looked after by kind professionals. Unfortunately, Mum was not well enough to participate in the activities provided and so I cannot comment on those but I was always impressed by the cleanliness and atmosphere whenever I visited. I have no hesitation in recommending Cooperscroft and I would like to thank them for caring for my mother in the final months of her 101 years of life.
Reply from Dinesh Francis, Home Manager at Cooperscroft

Thank you for your feedback. Our team will be pleased to know they do an excellent job and we appreciate your gratitude and support.

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Review from Neil M (Son of Resident) published on 5 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cooperscroft care home has proved to be an excellent choice. From the friendly advice and help received arranging a placement, making what could have been a stressful process easy and relaxing. To the exceptional daily care and friendship given all of the staff couldn't be kinder. The rooms and the
meals are nicer than many hotels. I as a daily visitor am welcomed and looked after myself. In my opinion, I do not think you could find more friendly, dignified and genuine care.
Reply from Dinesh Francis, Home Manager at Cooperscroft

Dear Neil, thank you very much for taking the time to leave us such a lovely and kind review. Your feedback is important to us, as is the care and well-being of all of our residents.

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Review from S C (Friend of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the few weeks, my friend was here, I visited several times. Every visit was a delight. The staff of the home radiates love, care and professionalism with high-quality care and attention. Highly recommended!
Reply from Dawn Cawley Cawley, Community Development Manager at Cooperscroft

Thank you so much for your kind words. I will pass your review onto our team.

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Review from Anne W (Resident) assisted by family/friend published on 23 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, made to feel at ease and good care. The staff are fantastic, the food is wonderful and well-presented. Spotlessly clean. I am very happy here.
Reply from Dinesh Francis, Home Manager at Cooperscroft

Hi Anne,
Thank you very much for your lovely feedback.

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Review from Geraldine C (Sister of Resident) published on 6 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is as happy as can be under the circumstances. She was responsive and smiling. As I left she needed some personal care which was seen to immediately and with a smile from the carers. I am truly grateful for their care and treatment of my sister.
Reply from Dinesh Francis, Home Manager at Cooperscroft

Hi Geraldine, thank you for your feedback. Our team will be pleased to know they do an excellent job and we appreciate your gratitude and support.

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Review from Mark R (Son of Resident) published on 6 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident for twenty-two months. She is treated with care, respect and dignity. Her medical needs are met. Staff are friendly and supportive (e.g. during the Covid pandemic). Staff helped our family celebrate our parents' 60th wedding anniversary. Thank you. "All good".
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Review from David M (Son of Resident) published on 4 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can honestly say that from the first contact on the phone to the placement of Mum into the home I cannot fault Cooperscroft Care Home in any way. All of the staff are very friendly and treat Mum with the utmost respect and care. As a family, we are comforted to know that Mum is in a safe, happy environment
with all of her needs taken care of.
Reply from Dinesh Francis, Home Manager at Cooperscroft

Hi David, thank you so much. It is so rewarding to hear these lovely reviews from the family. I will share this feedback with the team.

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Review from Emma C (Daughter of Resident) published on 15 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum moved to Cooperscroft Care Home from a hospice as she now needs palliative care. Everyone has made us feel so welcome and are showing such care for Mum, from giving her ice cream, hand and feet massages or simply comforting her when she's scared. As a family, it's a difficult time but having
Mum safe and cared for at this time means so much to us. Huge thanks to the matron for all you do, you're the best.
Reply from Dinesh Francis, Home Manager at Cooperscroft

Thank you, Emma, for your positive feedback towards Cooperscroft Care Home. We are pleased to hear how satisfied you are with the care provided by the Cooperscroft team.

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Review from Susan L (Wife of Resident) published on 30 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Any anxieties about moving to Cooperscroft Care Home melted away on day one. When I visit my husband each day he tells me "this is the best day ever". Staff are kind, attentive and always happy to chat and reassure. His personal care is excellent. Staff are supportive to the family too and nothing is
too much trouble. My husband could not be in better hands. Thank you! He cannot take part in activities but has all the attention he needs.
Reply from Dinesh Francis, Home Manager at Cooperscroft

Thank you, Susan, for your lovely comments about our home and team members. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.

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Review from Michael D (Son of Resident) published on 29 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cooperscroft is a very nice home, very clean and lovely rooms. Really nice, pleasant staff and carers. Good quality food for Mum. Lovely room, lounge and gardens. In all, a wonderful place for Mum to be cared for by wonderful people.
Reply from Lisa Fisher, Community Development Manager at Cooperscroft

Thank you, Michael, for your feedback. We love caring for your beautiful Mum and are happy you are all part of our Cooperscroft family.

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Review from Dean G (Son of Resident) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here a couple of weeks so far and I'm delighted to say her care couldn't have been better. The whole team are very attentive and professional - and friendly all the time. Nothing seems to be too much trouble and it is comforting to see Mum so well looked after in the last stages of her
life.
Reply from Dinesh Francis, Home Manager at Cooperscroft

Dear Dean, thank you very much for taking the time to leave us such a lovely and kind review. Your feedback is important to us, as is the care and well-being of all of our residents.

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Review from L G (Daughter of Resident) published on 17 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The love, compassion, personalised support and attention to detail I feel my mother received in her two years and two months at Cooperscroft Care Home were so appreciated. Especially at such a difficult, challenging time for care homes. I will never forget the joy Mum experienced here. Your staff are
extraordinary. Thank you from the bottom of my heart.
Reply from Dinesh Francis, Home Manager at Cooperscroft

Dear L,
Thank you as always for showing your appreciation and thanks to our Cooperscroft team. As you know your mother was a long-standing and important member of the Cooperscroft family and everyone had their own relationship with her. We remember her fondly and we still miss her.

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Review from Jason E (Son of Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I did a lot of research into care homes catering for Parkinson's and I couldn't have been happier with my choice. Wonderful location with a tranquil garden and lovely views. All the staff and management team are genuinely lovely, kind and caring. Certainly not the cheapest, but worth going that little
bit further on cost for peace of mind. I only wish Mum could have enjoyed a longer stay. Thank you to the whole team.
Reply from Dinesh Francis, Home Manager at Cooperscroft

Thank you, Jason, for your positive feedback towards Cooperscroft Care Home. We are pleased to hear how satisfied you are with the care provided by the home.

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Current Review Score: 10.0 (9.965)

Overview of Review Score

The Review Score of 10 (9.965) out of 10 for Cooperscroft is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.965 for Cooperscroft is calculated as follows: ( (277 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 286 Ratings = 4.965
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cooperscroft is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jan 2024

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (28)

Meet the Team (4)

Dawn

Dawn Cawley

Job Title: Business Development Manager Joined: 2013

I have worked at Cooperscroft Care Home for 12 years, gaining experience across several departments. This has given me a strong understanding of what makes Cooperscroft such an exceptional place to live and work.

With 26 years of experience in the care sector, I began my career as a care assistant, where I developed a deep understanding of the needs and challenges our residents face. I went on to become a Team Leader, then an Admin Assistant, before moving into my current role as Business Development Manager.

My time at Cooperscroft has shown me the importance of teamwork, compassion and consistency in delivering high-quality care. I am passionate about making a positive difference in the lives of our residents, and I am proud to work alongside a team that shares this commitment. Together, we strive to ensure every resident receives the care, respect and attention they deserve.

Hazel

Hazel Nkosi

Job Title: Care Service Manager Joined: 2022

I graduated in 1994 from South Africa with Diploma in Nursing and Midwifery and Community and Psychiatry. I then worked as a midwife and community nurse up until 2002 before moving to the UK. I have worked as a Care Service Manager, Senior Nurse and Clinical Nurse across other care homes and in February 2022 I joined Cooperscroft as the Care Services Manager. The role is very rewarding and I learn something new every day to make sure our resident’s care reaches the highest standards.

Kathlyn

Kathlyn Raguro

Job Title: Hotel Service Manager Joined: 2024

I am Kathlyn Raguro, holding a double degree in Hospitality and Tourism from the Philippines. My 10-year journey has been marked by a series of elevations through the levels of ultra-luxury hotels, including the esteemed Shangri-la Hotels, Hilton Hotels and Resorts, One and Only Hotels and Resorts by Kerzner, and recently - Qasr al Sarab Luxury Desert Resort by Anantara.


Starting as a Guest Relations Officer, I swiftly ascended to supervisory roles, eventually becoming an Assistant Guest Relations Manager, and most recently, a Guest Experience Manager at Anantara Luxury Resort. I have always held integrity and passion as my guiding principles. These values have been the cornerstone of my success and personal growth within the industry.


As I step into the role of Hotel Services Manager at CoopersCroft, I am eager to lead our team towards unparalleled success, ensuring that the exemplary service CoopersCroft is renowned for is not just maintained, but elevated to new heights. With a shared vision of excellence and commitment, I am very much excited to embark on this new journey with my team

Oshi

Oshi Dissanayake

Job Title: Finance and HR Manager Joined: 2023

I completed my HND in Business Management in the UK. Also, I have completed a Software engineering Diploma and Finance & Business Administration Diploma in Sri Lanka.


I have worked across a number of industries in various roles. I started my carrier as a Business Development Manager at one of the Prestigious multinational companies in Sri Lanka.


Since I moved to the UK I have worked as a Team Leader and as an IT consultant for Thames Water PLC.


I joined Cooperscroft as an Admin Assistant and then was promoted to HR & Finance Manager.


It’s a completely new venture for me and I do learn the real values of Truth, Love, and Compassion each day at work.

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