Cuffley Manor

Coopers Lane Road, Potters Bar EN6 4AA

Whatever type of care is required, Cuffley Manor provides exceptional care and support. Their level of service is thoughtful and bespoke to personal requirements. Some residents simply require help from day to day, while others need a little extra assistance. Therefore, everything they do is tailored to the individual needs of each person.

With individual care creating a feeling of being at home, Cuffley Manor focuses on maintaining lifestyle choices to help residents enjoy fulfilling and stimulating lives with support and care to retain choices, personal preferences and independence.

Cuffley Manor is ideally situated a stone’s throw from green belt and woodlands, but also only half a mile from all the facilities that Potters Bar high street offers. Everything is close by for residents and their families and friends.

They welcome visitors to experience just what makes Cuffley Manor the place to choose for care.

Group: T L C Care Ltd

Person in charge: Vicky Bahmed (Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Respite Care • Convalescent Care • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Cuffley Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Cuffley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Cuffley Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.771 for Cuffley Manor is calculated as follows: ( (154 Excellents x 5) + (32 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 192 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Cuffley Manor is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 12 Reviews ÷ 12 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Cuffley Manor has a Review Score of 9.8 (9.771) from 16 Reviews


Average Ratings

  • Excellent
    14
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cuffley Manor?

  • Extremely LIKELY
    14
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cuffley Manor

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    4
  • Nephew of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

My mum stayed at Cuffley Manor for 2 weeks respite, after suffering from a neck injury (crushing discs). During her stay, she got all the care and comfort she could possibly ask for and made an astonishing recovery. The staff were wonderful. We couldn't ask for any more. Mum was kept busy the whole time with activities and chatting with the other residents. Mum is now deciding whether she would like to become a permanent resident.

How likely would you be to recommend Cuffley Manor? Extremely Likely

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Average Rating:   5 out of 5

Vicky Bahmed, Manager at Cuffley Manor responded to this review on 15 May 2018:

Thank you for your kind words, it was an absolute pleasure looking after mum and she is more than welcome to pop in and see us whenever she wants. Kind Regards, Vicky.

After a period in hospital, our mother in her 80's decided to spend a period of recuperation and respite in Cuffley Manor with a view to deciding where she wanted to be in the future. After leaving hospital in a very depressed state, the change in her after a week at Cuffley Manor was incredible, a complete 100% improvement in her confidence and well being and we were eternally grateful to all the staff both administration and nursing who had brought this about. At the end of her stay, my mother had the choice of remaining where she was or returning to her own assisted care facilities and for the time being she decided that she would return home only in the safe assurance that if she decided that this was no longer suitable for her, she would be warmly welcomed back to Cuffley Manor whenever she wished to return in the future. Our family have nothing but the highest of praise for everyone at Cuffley Manor for everything they have done for her.

How likely would you be to recommend Cuffley Manor? Extremely Likely

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Average Rating:   4.9 out of 5

Vicky Bahmed, Manager at Cuffley Manor responded to this review on 03 May 2018:

Thank you for your kind words. It was an absolute pleasure looking after your mother and we would very much welcome her back whenever she wishes to return.

My Mother-in-Law suffers from dementia, and the care and attention that she receives at Cuffley Manor is exemplary. I would thoroughly recommend it to anyone whose relatives are dementia sufferers.

How likely would you be to recommend Cuffley Manor? Extremely Likely

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Average Rating:   4.6 out of 5

Vicky Bahmed, Manager at Cuffley Manor responded to this review on 19 Apr 2018:

Dear Simon, thank you very much for your kind words. We very much enjoy looking after your mother-in-law. We truly do have a wonderful team here at Cuffley Manor and I am very proud to be their Manager. Kind Regards Vicky

My mum is happy and well cared for, there is currently an unresolved issue with one new resident who is disruptive, aggressive and destabilising the community on that floor. I am waiting to hear how management are dealing with this.

How likely would you be to recommend Cuffley Manor? Likely

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Average Rating:   4.4 out of 5

Ruta Starkute - Nahani, Manager at Cuffley Manor responded to this review on 09 Jan 2018:

The management team is working with professionals to support all residents at the home.

Cuffley Manor is well designed, fresh and attractively functional.
It reflects the best of a modern purpose built care home and is well maintained.
The staff are very friendly and attentive and take care of mum's needs unhesitatingly.
Mum does not want to be here and gets bored as she does not take full advantage of what is offered.
She does, in lighter moments, accept she is well cared for, and although she would not admit it, knows she needs the support.
Cuffley Manor is an expensive care home option which I know puts others off considerably.

How likely would you be to recommend Cuffley Manor? Likely

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Average Rating:   3.8 out of 5

Staff are always friendly, helpful and care about the well being of residents.
They are keen to involve relatives in the care and listen to any comments made.

How likely would you be to recommend Cuffley Manor? Extremely Likely

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Average Rating:   4.8 out of 5

My mother only moved in at the end of November after my father passed away. The manor is beautifully furnished and my mum is still adjusting to being there, but she is safe, which gives me peace of mind. Every single member of staff is polite and efficient. I love the way the staff always knock before entering the resident's private space!
The lounges are lovely, not at all 'old people home' no chairs all around the edge of the room. It's a quality 'care' home for people that need a bit of help or supervision. I am very happy with the care my mum is getting and I hope Cuffley Manor will be her forever home. The food is excellent and all freshly cooked, and the place is spotless and mum has not once complained she is cold since she has been there! a*

How likely would you be to recommend Cuffley Manor? Extremely Likely

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Average Rating:   4.9 out of 5

My partner and I attended a birthday celebration for my aunt on 18th October.
We had attended before and have to say that we found her to be very well cared for and in an excellent environment.
We had have a couple of meals and are always greeted with a drink and a snack.
My aunt is lucky to have been able to secure a place in Cuffley Manor

How likely would you be to recommend Cuffley Manor? Extremely Likely

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Average Rating:   4.9 out of 5

I cannot rate Cuffley Manor highly enough - the staff were so kind and patient with my mother and she was looked after amazingly well.
The food was delicious, her room was beautiful, the grounds were fabulous - so much thought had been put into Cuffley Manor.

I loved the fact that room doors were made to look like front doors so residents had a sense of belonging. A wonderful cinema room, great hairdressers, sweetie shop, in-house pub - everything you could wish for was there.

My husband and I felt we should be putting our names down in readiness!

How likely would you be to recommend Cuffley Manor? Extremely Likely

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Average Rating:   5 out of 5

Fabulous home that looks like a five-star hotel with carers to match and an amazing range of activities and topical programmes. Wonderful Mad Hatter's Tea Party this week to celebrate home's first birthday and next week second leg of 'cruise' to France with an accordion player, French singer and can-can dancers. Everyone goes to such effort to entertain and stimulate the residents. When the weather is good residents can stroll through the beautiful grounds enjoying the scenery and watching the ducks in the pond. In inclement weather, the same view can be seen from the terraces outside the beautifully furnished lounges. There is a pub, one hole golf course (inside!) and a hairdressing salon and little shop with supplies of essentials for the residents. Brilliant chef and the home even boasts a family room furnished with a chandelier and stocked with champagne for family celebrations. Kitchens and dining rooms are comfortable and homely. I'm putting my name down for when the time comes.

How likely would you be to recommend Cuffley Manor? Extremely Likely

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Average Rating:   5 out of 5

An excellent celebration of Cuffley Manor's first birthday today.

Staff are quite wonderful which really makes a difference to the quality of life for the residents.

Thank you very much for looking after my mother so well.

How likely would you be to recommend Cuffley Manor? Extremely Likely

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Average Rating:   5 out of 5

Mum's life has been transformed from a home alone world to a community living world since she moved to Cuffley Manor. As a result, she is much happier, much more engaged and much healthier. The whole family is also much happier as we know Mum is being well cared for 24/7 and we no longer have to worry about her looking after herself, or not! I would not hesitate to recommend the Cuffley Manor experience as the facilities are fabulous, the staff are friendly and helpful and there is always something going on. It was difficult at the time but moving Mum to Cuffley Manor was the best decision for Mum and the family.

How likely would you be to recommend Cuffley Manor? Extremely Likely

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Average Rating:   5 out of 5

My mother arrived at Cuffley Manor from a three-week hospital stay. She was weak and low as well as very confused. The care that the staff gave to my mother during these early days and weeks was amazing. She had made a full recovery, is happy and settled. She keeps telling me how wonderful the staff are. I am welcomed here anytime of the day or night to visit. The atmosphere, as well as the care is wonderful. My mother also joins in the varied activities.

How likely would you be to recommend Cuffley Manor? Extremely Likely

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Average Rating:   4.6 out of 5

We are extremely happy with the care at this home. My father is being very well looked after at all times. He is safe, clean and well fed. It couldn't be better! I have told all my friends about it.

How likely would you be to recommend Cuffley Manor? Extremely Likely

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Average Rating:   4.8 out of 5

The home organised a tea party for my mums 89th birthday. They allocated us a lovely room and when we arrived the room has been decorated beautifully with balloons and banners. The chef had prepared delicious sandwiches, sausage rolls and birthday cakes. It was a wonderful effort from the staff, especially the services manager.

How likely would you be to recommend Cuffley Manor? Extremely Likely

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Average Rating:   4.6 out of 5

I had to put my mum into a home for respite as her carer was going on holiday. She was very reluctant and went kicking and screaming. She has had the most wonderful time there and wants to go back and stay again. The staff were incredible, nothing was too much trouble whatever her needs were they were met and with kindness beyond belief. It is a marvellous place and has everything you could desire. We call it a hotel because that's exactly what it was like- only better.

How likely would you be to recommend Cuffley Manor? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

4 Bed Vacancies

posted 02 May 2018

We offer bespoke residential care, and specialist care for people living with memory loss; care which is tailored to an individual's needs. We can help you understand the financial options, concerns and requirements which planning for care in later life involves.

Awards / Recognitions

January 2018

The Care Workers Charity

Recipient: T L C Care Ltd

Date: Tuesday 30 Jan 2018

more details

Care Workers Charity

Recipient: T L C Care Ltd

Date: Tuesday 30 Jan 2018

more details

October 2017

Compassion for Residential Care

Recipient: Cuffley Manor

Date: Wednesday 18 Oct 2017

more details

Compassion for Residential Care

Recipient: Cuffley Manor

Date: Wednesday 18 Oct 2017

more details

September 2017

UK Property Awards 2017 - 2018

Recipient: Cuffley Manor

Date: Thursday 14 Sep 2017

more details

March 2017

Job Vacancies

Staff Profiles

No image found

Niro Aththanayake

Job Title: Care Services Manager

Joined: 2009

Description:

Niro has worked in the care industry for over 6 years starting as a care assistant-unit manager before being promoted to Care Services Manager in September 2016. She is extremely passionate about care and shows empathy to all that cross her path. Niro has her NVQ 3 in Health and Social Care and has just completed her Level 5 in Leadership and Management.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Cuffley Manor