Cuffley Manor

Coopers Lane Road, Potters Bar EN6 4AA
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9.9 169 Reviews
  • Cuffley Manor, Potters Bar
Cuffley Manor is an award-winning care home in Potters Bar offering exceptional residential and dementia care in a setting of comfort, elegance and warmth.

For those living with memory loss, tailored dementia care promotes comfort, confidence and wellbeing. The home is working towards the Dementia Care Accreditation, reflecting a commitment to excellence in specialist support. An experienced and compassionate team provides person-centred care, enabling each resident to live with dignity, independence and purpose.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

Cuffley Manor combines luxury with homely comfort. Residents enjoy en-suite bedrooms with stylish décor, peaceful lounges, a private cinema, spa, on-site salon and café. Features such as the themed pub, The Cuffley Arms, and a putting green bring familiarity and enjoyment to daily life. The Bistro serves afternoon tea and coffee in a welcoming space, encouraging social connection.

An all-inclusive package covers fine dining, luxury treatments and varied activities. The wellbeing programme reflects individual interests, offering creative arts, fitness sessions, live entertainment and themed events.

Set near the green belt of Potters Bar, the home offers a peaceful location with easy access to shops and transport links. Landscaped gardens provide tranquil outdoor spaces to enjoy year-round.

Cuffley Manor is a vibrant and caring community where residents are supported to live life fully, in comfort and with confidence.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1850 – £1950
  • Self-Funded Residential Dementia Care: £1900 – £2000
  • RESPITE Self-Funded Residential Care: £2000 – £2100
  • RESPITE Self-Funded Residential Dementia Care: £2050 – £2150

Our weekly fees are tailored to individual needs and requirements, ensuring the best personalised care and services. All fees are subject to a pre-admission assessment. For detailed information about inclusions and current offers, please feel free to contact us directly—we’d be happy to assist you!

These prices are only a guideline, please contact Cuffley Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Marion Wak-Williams (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Visits to Cuffley Manor are warmly encouraged, offering families and potential residents the opportunity to experience the home’s welcoming environment through in-person tours. Visitors are invited to explore the facilities and meet the dedicated team, ensuring they feel confident and comfortable about their decision.


    All visitors are requested to sign in at reception upon arrival, with protocols in place to maintain a safe and secure environment. For the latest information on visiting arrangements or to arrange a tour, contact the home directly.

Parking

  • Parking is available onsite at Cuffley Manor, shared with Cooperscroft Care Home. In the event all spaces are occupied, visitors are encouraged to speak with reception, where the team will be happy to provide guidance on alternative parking options nearby.

Cuffley Manor Reviews (169)

Total of 169, showing 61-80
9.9

Cuffley Manor has a Review Score of 9.9 (9.889) out of 10, based on 69 reviews in the last 2 years. Over all time Cuffley Manor has 169 reviews.

Overall Experience

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Date Published

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Review from N B (Son of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Cuffley Manor for 8 months. Transition to care was always going to be challenge but we couldn't have hoped for a smoother change. On our exploratory tour, it was clear that the environment and staff set this home apart from others we visited and the home has lived up
to our experience.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

The team will be chuffed to hear your beautiful and complimentary feedback, your mother is an amazing woman, she is a joy to have.
You and your family are always there to support the team and the home, we are grateful and would like to say thank you for your feedback.

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Review from J G (Daughter of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience at Cuffley Manor has been excellent. It really does feel like home from home. Now that my mother is recovering from her stroke her friends visit and join her for coffee in the beautiful winter garden room. There are always lovely cakes and sandwiches! The staff at Cuffley Manor are extremely
welcoming and caring and take the time to get to know the residents. I highly recommend you visit and see for yourself.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

It is humbling to read of your experience and your beautiful feedback, thank you so much for taking your time to share your experience. We hope to see you visiting soon, thank you once again.

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Review from Julie P (Daughter of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled so well and she is very happy. It is a joy to see! The staff are all truly amazing, nothing is too much trouble and they are kind and caring at all times. Their lovely attitude has really helped my mum to feel settled and part of Cuffley Manor. The home has the most relaxing and welcoming
family vibe, very warm and caring.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Thank you so much for taking the time to write a review for our team, Mum is a joy and pleasure to be around, we are lucky to have her with us.
Please send our regards and thanks to you and your beautiful family for accommodating the team and me.

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Review from S K (Son-in-law of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We came to celebrate my partner's dad's birthday and hired the family room. The staff were all friendly and helpful and the room was nicely prepared.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

It was our pleasure making a fuss over you all especially Dad, we know he had an amazing birthday. We love having you all around, next year will be even better. Thank you for your lovely feedback.

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Review from C J (Son of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kind staff. Good communications. Nice environment. More activities would be great (and varied). Positive experience.

Reply from Joseph Ijeoma, Community Development Manager at Cuffley Manor

Thank you very much for your kind words as well as your suggestion on the activities. We will ensure to relay the great feedback to our wonderful team here at Cuffley Manor Care Home.

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Review from Nicky D (Daughter of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father needed respite care to aid recovery after a three week hospital stay. A big decision for us as a family to place him into care. Cuffley Manor sounded too good to be true when we visited, but I can't say enough good things about it. The management and staff are amazing, quality of dignified
care exemplary. The room, facilities and food very, very good. Dad went home yesterday after a month in Cuffley's care, fitter and more confident. Thank you.

Reply from Joseph Ijeoma, Community Development Manager at Cuffley Manor

Thank you so much for your beautiful feedback, we were the lucky ones to have your dad stay with us. We will ensure to let the team know of the positive feedback. Thank you for taking your time to complete the review.

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Review from S D (Daughter of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent support provided to my father over a consistent period of seventeen months from March 2022. NHS had suggested that his condition would be difficult to maintain for over five to eight months (heart failure/kidney failure) but his life was extended to seventeen months, allowing him to complete
all his lifetime goals and to tidy up his affairs/sell his family home of forty-seven years and establish an office facility at his room at Cuffley Manor. His preferences were honoured and he was encouraged to make all his own choices and decisions in a medically supported way - truly excellent!

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Review from Hazel W (Guardian of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From first contact enquiring about finding a home for someone through to their arrival and now their on-going care all the staff have been most professional, prompt and helpful. They have handled the individual with care and respect and are very attentive to his needs. Everyone is very friendly.
The
home is immaculately clean and the food is very good. The gardens are lovely.

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Review from I K (Wife of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is always a very friendly atmosphere in Cuffley Manor and it is easy to get to know all the staff, which makes everyone feel very much at home. Any problems or worries can be discussed and a solution found rapidly. The cafe area makes an ideal place for socialising with other residents and to
enjoy organised events. A lot of thought has been given to making residents comfortable and stimulated.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Thank you so much for your beautiful feedback, we are the lucky ones to have your husband staying with us and it is always a pleasure having you in the home. Thank you for taking your time to complete the review, see you soon.

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Review from Carol F (Daughter of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have to give a 5-star review to the business development manager who went over and above helping me move both my parents over from Portugal into the home. As it was difficult to visit in advance, she went into work early to do a video tour of the premises while it was quiet, stayed in constant contact
and answered any queries (even silly o'clock in the morning and late at night). An absolute superstar.

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Review from Richard H (Son of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are fantastic, so friendly and so welcoming. The home is immaculately clean and I know Dad is very happy with the catering activities. I have only good words to say about Cuffley Manor.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Thank you so much for you lovely review Richard. It is always a pleasure to have Dad come to stay with us. He brings an extra flair to Cuffley Manor. We are also so proud that our family and homely ethos is noticeable at all times! Looking forward to welcoming you back to Cuffley Manor soon, even if it is just for a cup of tea and slice of cake!

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Review from C A (Friend of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting for more than twelve months and I am always impressed by the gentle and dignified way care staff treat the clients. The staff recognise me and welcome me in making the environment feel like a family visit. Some residents can be a challenge but the carers have always displayed kindness.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Thank you so much for your lovely review. We are also so proud that our family and homely ethos is noticeable at all times and extended to friends and families visiting their loved ones in our care! We look forward to welcoming you back to Cuffley Manor soon, even if it is just for a cup of tea and a slice of cake!

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Review from G R (Sister of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother settled very quickly into Cuffley Manor. He now is content and feels at home and wants to spend the rest of his life here. He feels it is now his home.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Thank you for such a lovely review. We are happy that your brother feels at home here at Cuffley Manor. It's a pleasure to have him here with us.

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Review from Shaun F (Son of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff genuinely care, the facilities are spotless and homely, the garden is varied and well looked after, the food is really good and it is secure.
My dad was very anxious about his stay but it way exceeded all expectations.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Thank you so much for such a lovely review! We have to say we are missing having your dad around but we are happy that we exceeded his expectations. The team here at Cuffley Manor take pride in everything we do including ensuring our facilities are well looked after, a happy home makes a happy family! We look forward to seeing you all again soon.

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Review from Alan F (Respite Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay was a little out of the norm being relatively short.
The home is purpose-built to a very high standard rather than an existing property being adapted. This is a great benefit in providing excellent facilities.
The key to the success of this facility is the very caring, high standard of the
management team - two were particularly prominent in this regard.
The staff were universally welcoming and caring - being away from one's usual surroundings carries a degree of stress which was lessened considerably by the happy atmosphere.
The standard of the catering was very good with excellent choices at all meals.
I would certainly recommend Cuffley Manor to anyone needing this sort of facility.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Thank you so much for such a lovely testimonial! We have to say we are missing having you around but we are over the moon that we could make your stay here at Cuffley Manor a happy one. The team here at Cuffley Manor pride themselves on providing not just outstanding care but a true family-feel environment. We can't wait to have you visit us again soon.

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Review from K V (Daughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family is so happy with the excellent care she is receiving. She has been made to feel very welcome by everyone. Her room and all the facilities are brilliant. Very clean, safe and so friendly. 5* treatment and so professional. Thank you.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Thank you so much for your review K V. We are so happy to have Mum and your family as part of our family here at Cuffley Manor. We are so proud of our team and how hard they all work in ensuring we provide outstanding care and make our environment warm and inviting. Looking forward to seeing you soon.

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Review from Dr Giles K (Son of Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who has dementia has recently moved into Cuffley Manor. From the first contact to her assessment whilst she was in hospital, through to the care she has received I cannot speak highly enough of Cuffley Manor. The staff are polite, kind, and helpful, the leadership team are excellent, and my
mother has settled in; this is now her home. The care that is provided is excellent, the facilities are exceptional, and the design and layout of the home provide a safe, welcoming and caring environment. She has participated in lots of activities but retains her independence and dignity. My family and I are welcomed when we visit, and it feels like a space where we feel at home as well. The multiple small lounges on each floor allow us to have our own privacy, as well as mix with others in the cafe; the gardens are beautiful (very important to Mum). I would not hesitate to recommend Cuffley Manor and cannot speak highly enough of the care (my wife and I are both consultant physicians).

Reply from Joseph Ijeoma, Community Development Manager at Cuffley Manor

Thank you Dr Giles for your amazing review. Here at Cuffley Manor, we pride ourselves in providing 5* outstanding care, not just for our residents, but for our families also. We are so lucky to have had Mum join our family and watching her settle in is such a joy. We are also proud of everyone who works to help to support our residents, relatives and visitors on a daily basis. We are looking forward to seeing you all again soon and thank you for such a gleaming review.

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Review from Carole M (Friend of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and attentive. The home is always clean and tidy. Activities are arranged for those able to take part.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Thank you Carole for such a lovely review. We pride ourselves on providing the most outstanding care in our beautiful surroundings. We are proud of how caring and attentive our staff are as it reflects our one-team approach and the family feel we endorse. Looking forward to seeing you soon at Cuffley Manor

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Review from Maxine C (Friend of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cuffley Manor has very pleasant surroundings, cleanliness is to a high standard, and facilities and activities are designed to enrich and engage residents.
Staff are pleasant and active not only to residents but also to visitors.
It is a pleasure to visit.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Thank you for your lovely review, Maxine. As a team, we pride ourselves on providing outstanding care not only to our residents but also to their loved ones. We are proud that you feel we enrich the lives of our residents with our facilities and activities. Looking forward to seeing you at Cuffley Manor soon.

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Review from Lucy H (Daughter of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Cuffley Manor for about 9 weeks as respite following an operation. From my experience during regular visits to Mum, the aspects that reassured me the most were the friendliness, quality care and support from all of the team at Cuffley Manor, led by the amazing management team. This
combined with the beautiful location, light, spacious and super clean and tidy rooms, excellent weekly social activities and warm atmosphere gave me the reassurance that Mum was receiving the support she needed to aid her recovery.
My only criticism would be the lack of quality food for Mum as a vegetarian. I would often have to bring in extra meals e.g. fresh, leafy salads, protein Quorn/ soya and yoghurts to supplement her nutrition.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Thank you for your lovely review Lucy and I have to say we do miss your mum a lot here at Cuffley Manor! It was an absolute pleasure to look after her whilst she was recovering.
Thank you for your feedback about the vegetarian food options, this has been fed back to the hotel services manager and our head chef to look into improving the options and quality of our vegetarian meals.
Looking forward to hopefully seeing you and Mum soon!

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Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Cuffley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 69 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 68 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Cuffley Manor is calculated as follows: ( (734 Excellents x 5) + (70 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 814 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cuffley Manor is based on 68 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 68 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (20)

Meet the Team (8)

Alex

Alex Borobeica

Job Title: Home Manager

Joined: 2025

We’re delighted to welcome Alexandra (Alex) Borobeica as the new Home Manager at Cuffley Manor Care Home.


Alex brings with her a wealth of experience across the health and social care sector. Her career has taken her across Europe, supporting vulnerable adults in Germany, Austria, Italy and Portugal, before making England her home in 2014.


Having grown from Health Care Assistant to Deputy Manager and now Home Manager, Alex is deeply committed to compassionate, person-centred care and positive, values-led leadership. She holds a Level 5 Diploma and a BSc in Health and Social Care and is currently studying for a Master’s in International Business Management.


Alex’s leadership is grounded in kindness, empathy and inclusion. Her favourite quote by Eleanor Roosevelt says it all: “To handle yourself, use your head; to handle others, use your heart.”


Alex’s aspiration is creating a place of safety, dignity and care – a true home for our residents.

Lyju

Lyju Jose

Job Title: Care Services manager (CSM)

Joined: 2021

Prior to moving to the UK, I was a Registered Nurse (RN) working as a staff nurse for three years in an Emergency Care Unit, in New Delhi, India.


I came to the UK in 2008, initially to study for an NVQ Level 4 in Health and Social Care, as part of understanding both the social and medical care provided in the UK.


I was fortunate to be able to work for Care Homes, initially as a Senior Care Assistant. As I developed my skills, knowledge, and exposure to the care home environment, I was promoted to Team Leader, then an opportunity became available to become an Assistant Manager in 2016.


I joined the TLC group as a Care Service Manager at Cuffley Manor in May 2021 and I am loving the family atmosphere here. I am very passionate about care and people, and I strive to ensure that our residents are receiving outstanding person-centred care in a safe homely environment.

Zachary

Zachary Ekpe

Job Title: Business Development Manager

Joined: 2025

With over a decade of experience in the health and social care sector, I have spent the past year proudly serving with TLC, specialising in residential and dementia care. From a young age, I’ve been deeply passionate about supporting our senior population and have dedicated my career to ensuring the highest standards of care and wellbeing for those we serve.


As your first point of contact for admission-related enquiries, I look forward to guiding you through the process and helping you find the most suitable care solutions for you or your loved one.

Ann

Ann Atienza

Job Title: Hotel Services Manager

Joined: 2025

Ann has worked for many years in the hotel industry, working for a number of reputable global hotel companies such as Hilton, Marriot and Shangri-La. In recent years, Ann has found herself in the States working for hotels in California.


Academically speaking, Ann is a distinguished member of our team achieving a BSc in 'Hotel Restaurant Management' - something that she uses every day in her role at Cuffley Manor. In 2025, Ann took a big leap of faith when she moved back across the Atlantic to join the TLC Group as Hotel Services Manager in Cuffley Manor and has since settled into the UK.


Ann, is excited, driven and passionate about making residents and families feel heard and she is always looking to improve the vistor, dining and resident's experience of all those who come into Cuffley Manor.

Andre

Andre Williams

Job Title: Head Chef

Joined: 2024

My journey as a Chef began in 2005 when I started working as a Chef Assistant in a care home.


I gradually learnt my trade as the years went on and have also worked in numerous places, including restaurants and hospitals.


I started working with TLC in January 2024 as a chef, and in March 2024, I became the head chef at Cuffley Manor.


I am good at conveying my feelings through my food. To find happiness in cooking is an art, and that gives me the passion and encouragement to inspire other people to become the best at their craft they can be.

Millie

Millie Solley

Job Title: Practice Development Lead

Joined: 2017

I have worked in the care sector for over 40 years having started work as an activities coordinator in my home country of Scotland. I then started my career as a care assistant and senior carer in hospitals and care homes.


I took a career break when I had my twins and studied for the Higher Social Care Programme in Edinburgh as a mature student. It was here I was diagnosed with Dyslexia and took part in a programme for those over 40 in education. Ten years ago, I moved to England as a team leader and progressed to Care Services Manager and then home manager.


I joined TLC Care in 2017 as Regional Support Manager before progressing to Learning and Development Coach, and now, I am in a role I have a great passion for at Cuffley Manor.

Joanna

Joanna Gracyzk

Job Title: Head of Housekeeping

Joined: 2016

I joined Cuffley Manor in June 2016 when it first opened, with new residents joining. I was able to offer care and housekeeping. This was so important for me to learn and understand, and today I can say I am very proud of my home, as this gives me so much joy and satisfaction seeing our family grow at Cuffley Manor.


Seeing residents’ smiles, taking time to sit and talk with them, sometimes, little things are like milestones, seemingly insignificant, but with a huge impact. That’s what working at Cuffley Manor is for me.


In my spare time, I like reading fantasy books, travelling and spending time with my family. I like to learn new skills and always carry a beautiful smile.

Akshay Sanjai

Akshay Sanjai Edathottiyil

Job Title: Business Support Manager

Joined: 2023

I came to the UK to pursue my master's. I started working for TLC as a part-time care assistant in 2021. Though I had never worked in the field of care before, my experience at TLC has piqued my curiosity in it. I was formerly employed in Cherry Hinton, but due to commuting issues, I was transferred to Cuffley Manor. I grew close to the Cuffley people, and I eagerly anticipated working alongside my colleagues each day.
My academics required me to participate in an internship program. I received an offer from TLC to work as an administrator and financial assistant for a year at the Carlton Court Care Home. I was given fresh opportunities for learning and growth while I was at Carlton. I would say that Carlton changed the course of my financial career. I was now offered the amazing chance to return to Cuffley Manor in the capacity of Manager of Finance and HR.

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