
Really nice place, the layout is fantastic, facilities are outstandinNick p(Son of Resident/Service User)

My mum is happy and well cared for,L K(Daughter of Resident/Service User)

The staff are wonderful and friendly, the food is excellent and variedRobina S(Resident / Service User)

Really nice place, the layout is fantastic, facilities are outstandinNick p(Son of Resident/Service User)

My mum is happy and well cared for,L K(Daughter of Resident/Service User)

The staff are wonderful and friendly, the food is excellent and variedRobina S(Resident / Service User)

Cuffley Manor is an award-winning care home in Potters Bar offering exceptional residential and dementia care in a setting of comfort, elegance and warmth.
For those living with memory loss, tailored dementia care promotes comfort, confidence and wellbeing. The home is working towards the Dementia Care Accreditation, reflecting a commitment to excellence in specialist support. An experienced and compassionate team provides person-centred care, enabling each resident to live with dignity, independence...
Care Provided by Cuffley Manor
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Accreditations
- The National Dementia Care Accreditation Scheme (NaDCAS)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fees are tailored to individual needs and requirements, ensuring the best personalised care and services. All fees are subject to a pre-admission assessment. For detailed information about inclusions and current offers, please feel free to contact us directly—we’d be happy to assist you!
The price(s) shown are provided by the care home. Contact Cuffley Manor for full pricing details and T&Cs.
Contact Cuffley Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- TLC Care Ltd
- Private Owned
Person in charge
- Alexandra Borobeica (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2016
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Visits to Cuffley Manor are warmly encouraged, offering families and potential residents the opportunity to experience the home’s welcoming environment through in-person tours. Visitors are invited to explore the facilities and meet the dedicated team, ensuring they feel confident and comfortable about their decision. All visitors are requested to sign in at reception upon arrival, with protocols in place to maintain a safe and secure environment. For the latest information on visiting arrangements or to arrange a tour, contact the home directly.
Parking
- Parking is available onsite at Cuffley Manor, shared with Cooperscroft Care Home. In the event all spaces are occupied, visitors are encouraged to speak with reception, where the team will be happy to provide guidance on alternative parking options nearby.
Cuffley Manor Reviews (181)
Cuffley Manor has a Review Score of 9.9 (9.923) out of 10, based on 41 reviews in the last 2 years.
Over all time Cuffley Manor has 181 reviews.
Simply the best care, motivational activities and supportive staff, guided by dedicated management, ensures the residents (two ladies) I visit experience a family atmosphere and friends and family are reassured of their wellbeing.
Thank you for taking the time to share your feedback.
Caring and thoughtful staff with good sense of humour and willingness to assist and excellent management.
Thank you very much for taking the time to share your reveiw with us. We sincerely appreciate your input and are thrilled to hear about your experience with our staff. Your review is invaluable to us as it helps us to continuously improve and deliver the best possible experience to our residents.
Thank you to all!
Thank you so much for taking the time to share your experience. We are thrilled to hear that your mum is receiving exceptional care at Cufley Manor. Ensuring her comfort, dignity, and satisfaction is always our top priority. It's wonderful to know that she's enjoying the meals as well! We deeply...
The whole team work tirelessly to make Cuffley Manor a home with so many services and care, it isn't recognisable as a care home, more like a hotel. All the staff know Mum, care for her, always smiling and the whole ethos is to continuously improve. We are so lucky to have Mum cared for here. She is well looked after, always impeccably dressed and the food is 5*.
Thank you ever so much for sharing your glowing review! We're absolutely delighted to hear that your experience with Cuffley Manor has been so positive. It's our absolute pleasure to provide a comfortable and welcoming environment that feels more like home than a care facility. Our dedicated team...
A special mention to the manager at Cuffley Manor who has been so supportive to us as a family and assisting with Mum coming to stay so smoothly.
Mum is very happy, calm and settled here. We couldn't ask for anything more.
Thank you for all your support to the team for making Mum's transition so easy. Thank you once again, have a great and pleasant 2024.
My aunt came in quicly just after Christmas and she wasn't keen on being here. Her confidence was low at the time and was upset at leaving her home. Within a couple of weeks she has quickly accepted where she is and her anxiety has eased. She is interacting with people, interested in what's going on and has gone on her first outing to a club. She is happy and so are we. We're sure she will use the excellent facilities here and enjoy her time here.
We are super lucky to have your aunty staying with us, she has been a joy to have around. Wishing you and your family a pleasant 2024.
The staff are always friendly and helpful. The person I came to visit seems to be happy and well looked after. The facilities for visitors are always clean and well-presented.
We greatly appreciate your feedback! It's wonderful to hear that you found our staff to be friendly and helpful and that the person you visited is happy and well cared for. Ensuring a clean and inviting environment for our visitors is a priority for us, so we're delighted that you found our facilities to be well-presented. Thank you for your kind words, and we hope to see you again soon!
My friend feels cared for, and this is evident with every member of staff I have come across. She is just settling in, but with confidence, there is much she can enjoy along with others in time. The decor, pictures, books and many other items are there to motivate residents, and their rooms are amazing and made personal for them.
I could write a book! So very, very good!
We're thrilled by your heartwarming review! It's fantastic to hear you felt welcomed by our staff and appreciated the personalized care for your friend. Our aim is to ensure every resident feels cherished and at home. We're delighted you noticed and valued the efforts in creating a motivating...
Everything about Cuffley Manor is excellent. I have complete peace of mind knowing that my mother with dementia is being well looked after. Thank you so much.
Thank you for your kind words. It is our absolute pleasure having Mum with us. We will ensure to relay your feedback to the team.
This place is like a palace! It is more like being at a hotel rather than a care home. The place is clean and the carers are lovely. The garden is beautiful and so peaceful. I cannot fault it! The security is amazing, I know my grandmother is safe but she has the freedom to wander.
Thank you for your kind words, it is an absolute pleasure having your gran stay with us at Cuffley Manor. We will ensure to relay your wonderful feedback to our team, thank you!
A superb care home. A relative can be left with complete confidence.
Thank you for your kind words, we will be sure to relay the wonderful feedback to our amazing team.
Always a lovely experience to visit my aunt. The staff are kind and helpful and always willing to spend time talking to the family about my aunt. Visitor areas are clean and tidy and comfortable. Tea and coffee are available. My aunt is always happy, relaxed and well-presented.
It is humbling to receive such wonderful feedback, thank you so much for taking the time to share your experience. We hope to see you visiting soon, thank you once again.
We are delighted with the care she has received the dedication, motivation and enthusiasm from the staff is outstanding. The stimulation and distraction we could never give at home. Cuffley Manor is very clean and well-presented with fantastic food and variety of choice. The cafe has been a great place for our family to have some time with our mother as we always used to go out all the time. She has settled in well.
Thank you for your kind words, we certainly appreciate it. We will ensure to relay the wonderful feedback to our team at Cuffley Manor.
Our experience at Cuffley Manor has been excellent. It really does feel like home from home. Now that my mother is recovering from her stroke her friends visit and join her for coffee in the beautiful winter garden room. There are always lovely cakes and sandwiches! The staff at Cuffley Manor are extremely welcoming and caring and take the time to get to know the residents. I highly recommend you visit and see for yourself.
It is humbling to read of your experience and your beautiful feedback, thank you so much for taking your time to share your experience. We hope to see you visiting soon, thank you once again.
Mum has settled so well and she is very happy. It is a joy to see! The staff are all truly amazing, nothing is too much trouble and they are kind and caring at all times. Their lovely attitude has really helped my mum to feel settled and part of Cuffley Manor. The home has the most relaxing and welcoming family vibe, very warm and caring.
Please send our regards and thanks to you and your beautiful family for accommodating the team and me.
We came to celebrate my partner's dad's birthday and hired the family room. The staff were all friendly and helpful and the room was nicely prepared.
It was our pleasure making a fuss over you all especially Dad, we know he had an amazing birthday. We love having you all around, next year will be even better. Thank you for your lovely feedback.
Kind staff. Good communications. Nice environment. More activities would be great (and varied). Positive experience.
Thank you very much for your kind words as well as your suggestion on the activities. We will ensure to relay the great feedback to our wonderful team here at Cuffley Manor Care Home.
My father needed respite care to aid recovery after a three week hospital stay. A big decision for us as a family to place him into care. Cuffley Manor sounded too good to be true when we visited, but I can't say enough good things about it. The management and staff are amazing, quality of dignified care exemplary. The room, facilities and food very, very good. Dad went home yesterday after a month in Cuffley's care, fitter and more confident. Thank you.
Thank you so much for your beautiful feedback, we were the lucky ones to have your dad stay with us. We will ensure to let the team know of the positive feedback. Thank you for taking your time to complete the review.
The home is immaculately clean and the food is very good. The gardens are lovely.
Excellent support provided to my father over a consistent period of seventeen months from March 2022. NHS had suggested that his condition would be difficult to maintain for over five to eight months (heart failure/kidney failure) but his life was extended to seventeen months, allowing him to complete all his lifetime goals and to tidy up his affairs/sell his family home of forty-seven years and establish an office facility at his room at Cuffley Manor. His preferences were honoured and he was encouraged to make all his own choices and decisions in a medically supported way - truly excellent!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 January 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (16)
- 17 Aug 2026
Getting Active with Heart Throbs! Today, we had the pleasure of stepping out into the local community and joining Heart-Throbs Cardiac Exercise & Support Group for one of their fantastic...
- 17 Aug 2026
Cuffley Manor on Air - Sharing Our Passion for Care We were delighted to have Ross, Business Development Manager, and Alex, our Home Manager at Cuffley Manor Care Home, joined...
- 29 Jul 2026
Cuffley Manor Care Home Celebrates 10 Years of Care, Community and Cherished Memories Cuffley Manor Care Home recently celebrated a very special milestone as we marked our 10th Anniversary with...
- 17 Sep 2026Organiser: Cuffley Manor
- 21 Sep 2026Organiser: Cuffley Manor
- 25 Sep 2026Organiser: Cuffley Manor
Awards / Recognitions (21)
- 30 Jan 2026Recipient: TLC Care Ltd
- 19 Jun 2025Recipient: TLC Care Ltd
- 31 Jan 2025Recipient: TLC Care Ltd
Meet the Team (8)

Alex brings with her a wealth of experience across the health and social care sector. Her career has taken her across Europe, supporting vulnerable adults in Germany, Austria, Italy and Portugal, before making England her home in 2014.
Having grown from Health Care Assistant to Deputy Manager and now Home Manager, Alex is deeply committed to compassionate, person-centred care and positive, values-led leadership. She holds a Level 5 Diploma and a BSc in Health and Social Care and is currently studying for a Master’s in International Business Management.
Alex’s leadership is grounded in kindness, empathy and inclusion. Her favourite quote by Eleanor Roosevelt says it all: “To handle yourself, use your head; to handle others, use your heart.”
Alex’s aspiration is creating a place of safety, dignity and care – a true home for our residents.

Sheila is a Registered Nurse with years of experience in management and team leadership. As Care Service Manager, Sheila combines clinical knowledge with a person-centred approach to ensure the highest standards of resident care and operational excellence.
Sheila’s career in TLC Care is built on a comprehensive foundation, having progressed through every level of the frontline workforce. Starting as a Care Assistant and advancing to Team Leader and Nurse, Sheila has gained firsthand insight into the daily lives of residents and the essential support required by care teams. Sheila then progressed to the role of Practice Development Lead, where she specialised in training and mentoring both nursing and care teams to elevate clinical competencies and service delivery.
Prior to joining the TLC team, Sheila also served as a Case Manager within a care home setting, where she excelled in navigating care pathways and coordinating multidisciplinary support for residents with diverse needs. Sheila’s background in case management ensures that care planning is meticulous, advocacy is prioritised, and every resident receives a bespoke care experience.
Driven by a passion for professional development and quality improvement, Sheila is dedicated to fostering a culture of excellence. Sheila is committed to empowering the team through continuous learning and ensuring that the home remains a safe, vibrant, and compassionate environment for all residents and their families.

My name is Ross Masterson, and I am delighted to have joined Cuffley Manor Care Home as the Business Development Manager.
With over 25 years of experience in sales and business development, I have built my career on developing strong relationships, supporting sustainable growth and delivering exceptional customer service. I am passionate about creating positive experiences and helping people make informed decisions with confidence.
I am excited to be part of the Cuffley Manor team and look forward to working closely with residents, families, healthcare professionals and our local community, while promoting the outstanding care, hospitality and lifestyle our home provides.
Outside of work, I enjoy keeping active by playing football and have recently taken up kickboxing as a new challenge. I am also a lifelong Arsenal F.C. supporter, enjoy reading, and am a proud father to two wonderful daughters who inspire and motivate me every day.
I look forward to meeting you and welcoming you to Cuffley Manor.

Manveer brings a wealth of experience to TLC Cuffley Manor, having worked in prestigious 5-star hotels in Dubai and India. With a strong background in hospitality and service excellence, Manveer ensures that every aspect of our hotel services, from housekeeping to dining, meets the highest standards of quality and care.
Passionate about creating a welcoming and luxurious environment, Manveer is dedicated to enhancing the comfort and well-being of our residents by blending world-class hospitality with a personalised touch. His attention to detail and commitment to excellence make him an invaluable part of the team.

My academics required me to participate in an internship program. I received an offer from TLC to work as an administrator and financial assistant for a year at the Carlton Court Care Home. I was given fresh opportunities for learning and growth while I was at Carlton. I would say that Carlton changed the course of my financial career. I was now offered the amazing chance to return to Cuffley Manor in the capacity of Manager of Finance and HR.

I joined Cuffley Manor in June 2016 when it first opened, with new residents joining. I was able to offer care and housekeeping. This was so important for me to learn and understand, and today I can say I am very proud of my home, as this gives me so much joy and satisfaction seeing our family grow at Cuffley Manor.
Seeing residents’ smiles, taking time to sit and talk with them- sometimes, little things are like milestones, seemingly insignificant, but with a huge impact. That’s what working at Cuffley Manor is for me.
In my spare time, I like reading fantasy books, travelling and spending time with my family. I like to learn new skills and always carry a beautiful smile.

Bibin -Maintenance Manager, who brings a strong background in the construction industry and extensive experience in both new-build projects and property maintenance. With a keen eye for detail and a commitment to high standards of workmanship, Bibin ensures that our environment remains safe, well-maintained and welcoming at all times.
Originally from India, Bibin values hard work, precision and reliability, qualities that are reflected in his professional approach each day.
Outside of work, he enjoys spending time in the kitchen, particularly on Sundays, when he prepares vibrant, flavourful dishes for family and friends. Cooking is a passion of his and a wonderful way for him to bring people together.

From an early age, I developed a deep commitment to supporting wellbeing and mental health, always taking pride in helping those around me feel valued and uplifted.
During my Honours degree in Psychology, I became increasingly aware of the profound connection between physical health and mental well-being. This insight inspired me to pursue a Master’s in Health Psychology at UCL, where I specialised in understanding and promoting positive behaviour change. My academic training has equipped me with strong, evidence-based skills in therapeutic communication, holistic assessment, and person-centred care.
Alongside my studies, I gained valuable experience working within the NHS, supporting diverse patient groups and developing key competencies in safeguarding, multidisciplinary teamwork, and delivering high-quality, compassionate care. Combined with a personal enthusiasm for organising meaningful activities and creating joyful, purposeful environments, these experiences naturally guided me to my role at Cuffley Manor.
Here, I am dedicated to delivering exceptional wellbeing support—honouring every resident with the same respect, warmth, and dignity I would offer my own family, and ensuring that each day holds moments of connection, laughter, and quality care.
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