Cuffley Manor

Coopers Lane Road, Potters Bar EN6 4AA
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9.9 169 Reviews
  • Cuffley Manor, Potters Bar
Cuffley Manor is an award-winning care home in Potters Bar offering exceptional residential and dementia care in a setting of comfort, elegance and warmth.

For those living with memory loss, tailored dementia care promotes comfort, confidence and wellbeing. The home is working towards the Dementia Care Accreditation, reflecting a commitment to excellence in specialist support. An experienced and compassionate team provides person-centred care, enabling each resident to live with dignity, independence and purpose.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

Cuffley Manor combines luxury with homely comfort. Residents enjoy en-suite bedrooms with stylish décor, peaceful lounges, a private cinema, spa, on-site salon and café. Features such as the themed pub, The Cuffley Arms, and a putting green bring familiarity and enjoyment to daily life. The Bistro serves afternoon tea and coffee in a welcoming space, encouraging social connection.

An all-inclusive package covers fine dining, luxury treatments and varied activities. The wellbeing programme reflects individual interests, offering creative arts, fitness sessions, live entertainment and themed events.

Set near the green belt of Potters Bar, the home offers a peaceful location with easy access to shops and transport links. Landscaped gardens provide tranquil outdoor spaces to enjoy year-round.

Cuffley Manor is a vibrant and caring community where residents are supported to live life fully, in comfort and with confidence.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1850 – £1950
  • Self-Funded Residential Dementia Care: £1900 – £2000
  • RESPITE Self-Funded Residential Care: £2000 – £2100
  • RESPITE Self-Funded Residential Dementia Care: £2050 – £2150

Our weekly fees are tailored to individual needs and requirements, ensuring the best personalised care and services. All fees are subject to a pre-admission assessment. For detailed information about inclusions and current offers, please feel free to contact us directly—we’d be happy to assist you!

These prices are only a guideline, please contact Cuffley Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Marion Wak-Williams (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Visits to Cuffley Manor are warmly encouraged, offering families and potential residents the opportunity to experience the home’s welcoming environment through in-person tours. Visitors are invited to explore the facilities and meet the dedicated team, ensuring they feel confident and comfortable about their decision.


    All visitors are requested to sign in at reception upon arrival, with protocols in place to maintain a safe and secure environment. For the latest information on visiting arrangements or to arrange a tour, contact the home directly.

Parking

  • Parking is available onsite at Cuffley Manor, shared with Cooperscroft Care Home. In the event all spaces are occupied, visitors are encouraged to speak with reception, where the team will be happy to provide guidance on alternative parking options nearby.

Cuffley Manor Reviews (169)

Total of 169, showing 101-120
9.9

Cuffley Manor has a Review Score of 9.9 (9.889) out of 10, based on 69 reviews in the last 2 years. Over all time Cuffley Manor has 169 reviews.

Overall Experience

  • 152
  • 15
  • 2
  • 0
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Date Published

169
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69
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Review from Louise S (Daughter of Resident) published on 21 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Cuffley Manor Care Home are all so kind and caring. My mother is extremely well looked after. There is a lot of imagination shown with all the different activities to encourage physical and mental well-being.

Reply from Joseph Ijeoma, Business Development Manager at Cuffley Manor

Thank you Louise for the wonderful feedback. It is an absolute pleasure looking after your mum, we have lots of activities on offer and encourage residents to join in. She is an inspiration to us all!

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Review from C R (Friend of Resident) published on 15 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cuffley Manor Care Home is an excellent place for my friend who is blind and who fell in her home. It has given her a chance to get back to normality.
She is treated with care and respect and every wish is granted.
Thank you.

Reply from Joseph, Business Development Manager at Cuffley Manor

Thank you very much for taking the time to leave such a lovely review. It is always appreciated by everyone here at Cuffley Manor. It is a pleasure watching residents enjoy the wonderful activities and also knowing families/friends are happy with the care we provide for their loved ones.

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Review from Vivienne J (Respite Resident) published on 27 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my stay, I have been looked after so well with smiles and happiness. My room has been spotless and we always have lots of things going on to join in. One member of staff has looked after me so well.

Reply from Joseph Ijeoma, Business Development Manager at Cuffley Manor

Thank you for taking the time to complete your review. We are delighted that you have experienced the exceptional standards of cleanliness set at Cuffley Manor.

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Review from Richard G (Friend of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a very nice visit. All the staff are very helpful and friendly. Always very clean.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Thank you Richard for your thoughtful feedback, we would like to acknowledge the time you took to complete our review, it is appreciated. Thank you once again.

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Review from Paul S (Son of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with our experience at Cuffley Manor Care Home. The staff are very attentive. One member of staff, particularly, is a wonderful carer and interactor with my mother. The only suggestion I have is to keep a close eye on her diet and sugary, acid intake and make sure she has her skin well
moisturised. Otherwise, I am so happy with my mum at Cuffley manor.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Thank you for taking the time to complete our review and giving us the privilege to care for your mother, she is an amazing woman.
We always welcome your feedback; it is nice as always to see you in the home.

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Review from Caroline T (Daughter of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff and facilities excellent. Mum is very happy and well cared for. She enjoys all the activities and we love being able to keep up to date with her on social media.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Dear Caroline,
Thank you for your feedback, we appreciate your time and lovely comment, you have an amazing mum, see you soon.

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Review from P M (Resident) published on 22 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely good in all departments.

Reply from Lulu Razzaq, Community Development Manager at Cuffley Manor

Thank you for taking the time to review, we love having you.

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Review from G B (Daughter of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the Covid pandemic, my mother has been looked after extremely well, given how difficult it has been for everyone. It is great that more activities are now available to my mother's floor.

Reply from Lulu Razzaq, Community Development Manager at Cuffley Manor

Thank you for taking the time to leave us a review. It is a very exciting time. and we look forward to opening up to more events and activities with a wider range of external hosts and organisers, as well as community participants.

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Review from Sue W (Daughter of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Cuffley Manor as I am currently researching suitable care homes for my mother. I was given a comprehensive tour of the home and was very impressed by the facilities and the staff I met. The décor is of a high standard and all parts of the building are contemporary with a lot of natural light.
The bedrooms are spacious and well furnished. The home has several lounges, everywhere was very clean and the garden well maintained. It has an appearance more in keeping with that of a hotel than the traditional image of a care home. I met several staff, who hold a variety of roles within the home, and found everyone very friendly and professional. There also seemed to be an excellent rapport between residents and staff. My mother and I were impressed by the extensive and varied menu and by the wide choice of activities available to residents.
I would certainly recommend that anyone considering a care home visit Cuffley Manor.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Thank you very much for taking your time to provide such wonderful feedback. It was pleasure showing you around the home, thank you for visiting Cuffley Manor, we hope to see you and your mother very soon.

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Review from J B (Son of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experiences are generally good. However, it is difficult to be completely objective during a period when the home has been subject to many Covid restrictions.
Recently there have been a number of management changes on top of the pressure to keep caring staff during the current nationwide shortage.
This has resulted in a negative impact on residents' wellbeing (from the feedback I receive from my relation).
Having said that, the caring staff provide good care and support. As one of the most important aspects of the service provision, this should be recognised.
The management team are polite and visibly active. Based on the quality and content of the relative communication emails, it is clear there is a severe lack of 'attention to detail' with evidence of repeating errors, typos and inappropriate use of personal data. This usually is an indicator of failures in governance and internal processes resulting from poor leadership, management organisation and control.
In summary, accepting the unprecedented situation over the last two years, the general level of care provided is good. Following the recent changes, leadership and management support needs to improve significantly.

Reply from Lulu Razzaq, Community Development Manager at Cuffley Manor

Thank you for your balanced and thoughtful feedback. This has indeed been a challenging period for the care industry as a whole and we are relieved that we are coming back to some normality. We are incredibly grateful to both our residents and the team who have collectively put in an incredible effort to ensure we have the best possible environment despite the continual challenges we have been facing. We are continuously working to adapt, improve our processes and our standards; part of which includes having put guidelines and training in place in relation to relative communication to ensure we do not repeat any mistakes made earlier this year.

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Review from T F (Granddaughter of Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been a resident for nearly two years, and I couldn’t wish for more. The staff are extremely caring and friendly, and she is ultimately looked after very well. For her birthday celebrations this month, the staff threw her a fabulous afternoon tea party, which we were invited to. It
was so special to celebrate with her! I would highly recommend this care home.

Reply from Kay Mitchell, Manager at Cuffley Manor

Thank you so much for leaving such a lovely review. Your Grandmother is very much loved and respected at Cuffley Manor, and it was our pleasure to help make her very special birthday one to remember. We are so glad the family got to spend some real quality time together with her. I think she particularly liked the amazing birthday cake and Mark singing to her! Precious times.

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Review from Richard B (Brother of Resident) published on 6 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank your care home manager and her staff for making our trip to the UK to see my brother, both a joy and a great success. She went out of her way to take care of all the details of our visit and is a credit to your home.
We had been worried about the Covid restrictions but she assured
us there would be no reason at all why we would not be able to see my brother. Your staff even carried out our first lateral flow tests right there in the home during our first visit, as well as providing us with a precise training session. They even gave us test kits so we were able to take the test every morning before coming to the home.
As to seeing Cuffley Manor Care Home for the first time, my two daughters (one a physician) and I were most impressed with all aspects of the facility. We found it spotless, beautifully appointed and most importantly, all of the staff we met were both kind and professional. Not only that but they clearly knew my brother well and treated him more like a friend than a patient.

Reply from Kay Mitchell, Manager at Cuffley Manor

Hi Richard, thank you very much for taking the time to leave your feedback. It was mine and the teams pleasure in making sure you enjoyed every minute of your visit to the UK to spend time with your brother.
Seeing your brother absolutely cherish his time with you and his nieces was simply wonderful.
Hope to see you all in the not too distant future.
Kind Regards.
Kay.

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Review from Beverley A (Daughter of Resident) published on 9 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a two-week respite stay at Cuffley Manor Care Home. She needed some tender loving care without responsibility for her house and the need to prepare her own meals.
I needed a break away for a few days without worry.
Her visit was successful on both counts. Mum says the staff couldn’t
have been better and the food delicious. She went from eating very little, needing encouragement to even have a yoghurt or cracker for tea, to eating three good size meals each day.
Although the plan is for her to try in her own home again, she may well be back!
Thank you to the managers and the team.
I am sure I should be thanking more but these are the people I have met.

Reply from Kay Mitchell, Home Manager at Cuffley Manor

Thank you very much for taking the time to provide such wonderful feedback. It was an absolute pleasure having your mother stay with us for a short break. Your mum would receive a very warm welcome if she ever decides to return, please let her know we missing her already!

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Review from Penny C (Sister of Resident) published on 24 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided, plenty of socialisation, activities, outside events, friendly, good food. My sister is kept permanently busy and enjoying it.

Reply from Kay Mitchell, Home Manager at Cuffley Manor

Thank you very much for taking the time to review. We have lots of activities on offer and encourage residents to join in. It is always good to receive feedback so we can look at areas that may need improving. Thank you.

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Review from Sean F (Son of Resident) published on 24 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living abroad it's extremely important to know that my mum is being looked after by great people in a fantastic facility. My experience of the staff is that they are always looking after the best interests of the residents, even during these difficult times their dedication is inspiring.
After my
visits I'm always comforted that we chose the right place with the right people.

Reply from Kay Mitchell, Home Manager at Cuffley Manor

Thank you Sean for taking the time to review Cuffley Manor and the care we provide. It is really good to know that relatives feel safe in the knowledge their loved ones are being cared for by an extremely kind and caring team. Thank you once again.

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Review from Lisa K (Daughter of Resident) published on 24 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cuffley Manor is a superb care home, and we feel totally confident with my mother, aged 100, to stay here to be cared for.

Reply from Kay Mitchell, Home Manager at Cuffley Manor

Thank you Lisa for the wonderful feedback. It is an absolute pleasure looking after your mum, she is an inspiration to us all!

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Review from Pauline K (Friend of Resident) published on 24 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful home and environment. 5-star hotel comes to mind. Staff always willing to help. Very caring, activities are wonderful and excellent for keeping the mind active. Praises all round.

Reply from Rebecca Smith, Community Development Manager at Cuffley Manor

Thank you Pauline for taking the time to leave such a wonderful review for Cuffley Manor. We do feel very lucky working in such a beautiful home with amazing residents.

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Review from Kristy G (Next of Kin) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering the home through a controlled entry point, I was met with four members of staff, each one acknowledged me with a cheerful smile or wave. I was greeted by the receptionist in the friendliest of manners who made me feel immediately welcome. All other staff were much the same.
The home itself
is something I would never have imagined. It was everything and more that I would want for any of my elderly relatives and one I would more than happily live in when the time comes.
I immediately spotted the beautiful hair salon which looked like something out of a magazine. I also noticed the beauty treatment room which was as tranquil as any other I have seen....but, the cinema was just amazing! And even had an old fashioned popcorn stand.
I can't do the rest of the home justice but nothing disappointed. The residents seemed very cared for and very happy. The many photos I have seen are examples of what I saw in person. Outstanding.

Reply from Kay Mitchell, Home Manager at Cuffley Manor

Thank you very much for taking the time to leave such a wonderful and detailed review of our beautiful home. I am sure this review will help others, who may be looking for care for their loved ones, to make a decision to call us and arrange a visit. We welcome tours of the home so people can experience the truly warm and friendly Cuffley atmosphere.


Thank you once again from all the Team.

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Review from Charlotte Y (Friend of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing place! My auntie is a resident here and she loves it. All the staff are so kind and friendly and the facilities are great! Very clean at all times!
She also really loves the activities that take place each day.
She has made lots of lovely friends and it’s nice to know that she is
having a great time each day!

Reply from Kay Mitchell, Home Manager at Cuffley Manor

Thank you very much for taking the time to leave such a lovely review. It always appreciated by everyone here at Cuffley Manor, hearing families/friends are also happy with the care we provide for their loved ones. It is a pleasure watching Residents enjoy the wonderful activities (and participating ourselves)!


Thank you once again

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Review from Evie C (Friend of Resident) published on 22 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was a resident here for less than a year, but I can truthfully say that the staff at this care home are beyond exceptional. That was solidified by their ability to keep going in spite of this years pandemic. From the carers to management and maintenance - every interaction was a good one.

Reply from Kay Mitchell, Home Manager at Cuffley Manor

Thank you, Evie, for taking the time to write this review. It has been a difficult year for everyone, but hopefully, we have made life as normal and as happy as possible in Cuffley Manor, given the circumstances we find ourselves in. Please take care and stay safe.

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Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Cuffley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 69 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 68 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Cuffley Manor is calculated as follows: ( (734 Excellents x 5) + (70 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 814 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cuffley Manor is based on 68 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 68 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (20)

Meet the Team (8)

Alex

Alex Borobeica

Job Title: Home Manager

Joined: 2025

We’re delighted to welcome Alexandra (Alex) Borobeica as the new Home Manager at Cuffley Manor Care Home.


Alex brings with her a wealth of experience across the health and social care sector. Her career has taken her across Europe, supporting vulnerable adults in Germany, Austria, Italy and Portugal, before making England her home in 2014.


Having grown from Health Care Assistant to Deputy Manager and now Home Manager, Alex is deeply committed to compassionate, person-centred care and positive, values-led leadership. She holds a Level 5 Diploma and a BSc in Health and Social Care and is currently studying for a Master’s in International Business Management.


Alex’s leadership is grounded in kindness, empathy and inclusion. Her favourite quote by Eleanor Roosevelt says it all: “To handle yourself, use your head; to handle others, use your heart.”


Alex’s aspiration is creating a place of safety, dignity and care – a true home for our residents.

Lyju

Lyju Jose

Job Title: Care Services manager (CSM)

Joined: 2021

Prior to moving to the UK, I was a Registered Nurse (RN) working as a staff nurse for three years in an Emergency Care Unit, in New Delhi, India.


I came to the UK in 2008, initially to study for an NVQ Level 4 in Health and Social Care, as part of understanding both the social and medical care provided in the UK.


I was fortunate to be able to work for Care Homes, initially as a Senior Care Assistant. As I developed my skills, knowledge, and exposure to the care home environment, I was promoted to Team Leader, then an opportunity became available to become an Assistant Manager in 2016.


I joined the TLC group as a Care Service Manager at Cuffley Manor in May 2021 and I am loving the family atmosphere here. I am very passionate about care and people, and I strive to ensure that our residents are receiving outstanding person-centred care in a safe homely environment.

Zachary

Zachary Ekpe

Job Title: Business Development Manager

Joined: 2025

With over a decade of experience in the health and social care sector, I have spent the past year proudly serving with TLC, specialising in residential and dementia care. From a young age, I’ve been deeply passionate about supporting our senior population and have dedicated my career to ensuring the highest standards of care and wellbeing for those we serve.


As your first point of contact for admission-related enquiries, I look forward to guiding you through the process and helping you find the most suitable care solutions for you or your loved one.

Ann

Ann Atienza

Job Title: Hotel Services Manager

Joined: 2025

Ann has worked for many years in the hotel industry, working for a number of reputable global hotel companies such as Hilton, Marriot and Shangri-La. In recent years, Ann has found herself in the States working for hotels in California.


Academically speaking, Ann is a distinguished member of our team achieving a BSc in 'Hotel Restaurant Management' - something that she uses every day in her role at Cuffley Manor. In 2025, Ann took a big leap of faith when she moved back across the Atlantic to join the TLC Group as Hotel Services Manager in Cuffley Manor and has since settled into the UK.


Ann, is excited, driven and passionate about making residents and families feel heard and she is always looking to improve the vistor, dining and resident's experience of all those who come into Cuffley Manor.

Andre

Andre Williams

Job Title: Head Chef

Joined: 2024

My journey as a Chef began in 2005 when I started working as a Chef Assistant in a care home.


I gradually learnt my trade as the years went on and have also worked in numerous places, including restaurants and hospitals.


I started working with TLC in January 2024 as a chef, and in March 2024, I became the head chef at Cuffley Manor.


I am good at conveying my feelings through my food. To find happiness in cooking is an art, and that gives me the passion and encouragement to inspire other people to become the best at their craft they can be.

Millie

Millie Solley

Job Title: Practice Development Lead

Joined: 2017

I have worked in the care sector for over 40 years having started work as an activities coordinator in my home country of Scotland. I then started my career as a care assistant and senior carer in hospitals and care homes.


I took a career break when I had my twins and studied for the Higher Social Care Programme in Edinburgh as a mature student. It was here I was diagnosed with Dyslexia and took part in a programme for those over 40 in education. Ten years ago, I moved to England as a team leader and progressed to Care Services Manager and then home manager.


I joined TLC Care in 2017 as Regional Support Manager before progressing to Learning and Development Coach, and now, I am in a role I have a great passion for at Cuffley Manor.

Joanna

Joanna Gracyzk

Job Title: Head of Housekeeping

Joined: 2016

I joined Cuffley Manor in June 2016 when it first opened, with new residents joining. I was able to offer care and housekeeping. This was so important for me to learn and understand, and today I can say I am very proud of my home, as this gives me so much joy and satisfaction seeing our family grow at Cuffley Manor.


Seeing residents’ smiles, taking time to sit and talk with them, sometimes, little things are like milestones, seemingly insignificant, but with a huge impact. That’s what working at Cuffley Manor is for me.


In my spare time, I like reading fantasy books, travelling and spending time with my family. I like to learn new skills and always carry a beautiful smile.

Akshay Sanjai

Akshay Sanjai Edathottiyil

Job Title: Business Support Manager

Joined: 2023

I came to the UK to pursue my master's. I started working for TLC as a part-time care assistant in 2021. Though I had never worked in the field of care before, my experience at TLC has piqued my curiosity in it. I was formerly employed in Cherry Hinton, but due to commuting issues, I was transferred to Cuffley Manor. I grew close to the Cuffley people, and I eagerly anticipated working alongside my colleagues each day.
My academics required me to participate in an internship program. I received an offer from TLC to work as an administrator and financial assistant for a year at the Carlton Court Care Home. I was given fresh opportunities for learning and growth while I was at Carlton. I would say that Carlton changed the course of my financial career. I was now offered the amazing chance to return to Cuffley Manor in the capacity of Manager of Finance and HR.

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