
Really nice place, the layout is fantastic, facilities are outstandinNick p(Son of Resident/Service User)

My mum is happy and well cared for,L K(Daughter of Resident/Service User)

The staff are wonderful and friendly, the food is excellent and variedRobina S(Resident / Service User)

Really nice place, the layout is fantastic, facilities are outstandinNick p(Son of Resident/Service User)

My mum is happy and well cared for,L K(Daughter of Resident/Service User)

The staff are wonderful and friendly, the food is excellent and variedRobina S(Resident / Service User)

Cuffley Manor is an award-winning care home in Potters Bar offering exceptional residential and dementia care in a setting of comfort, elegance and warmth.
For those living with memory loss, tailored dementia care promotes comfort, confidence and wellbeing. The home is working towards the Dementia Care Accreditation, reflecting a commitment to excellence in specialist support. An experienced and compassionate team provides person-centred care, enabling each resident to live with dignity, independence...
Care Provided by Cuffley Manor
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Accreditations
- The National Dementia Care Accreditation Scheme (NaDCAS)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fees are tailored to individual needs and requirements, ensuring the best personalised care and services. All fees are subject to a pre-admission assessment. For detailed information about inclusions and current offers, please feel free to contact us directly—we’d be happy to assist you!
The price(s) shown are provided by the care home. Contact Cuffley Manor for full pricing details and T&Cs.
Contact Cuffley Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- TLC Care Ltd
- Private Owned
Person in charge
- Alexandra Borobeica (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2016
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Visits to Cuffley Manor are warmly encouraged, offering families and potential residents the opportunity to experience the home’s welcoming environment through in-person tours. Visitors are invited to explore the facilities and meet the dedicated team, ensuring they feel confident and comfortable about their decision. All visitors are requested to sign in at reception upon arrival, with protocols in place to maintain a safe and secure environment. For the latest information on visiting arrangements or to arrange a tour, contact the home directly.
Parking
- Parking is available onsite at Cuffley Manor, shared with Cooperscroft Care Home. In the event all spaces are occupied, visitors are encouraged to speak with reception, where the team will be happy to provide guidance on alternative parking options nearby.
Cuffley Manor Reviews (181)
Cuffley Manor has a Review Score of 9.9 (9.923) out of 10, based on 41 reviews in the last 2 years.
Over all time Cuffley Manor has 181 reviews.
I would certainly recommend that anyone considering a care home visit Cuffley Manor.
Thank you very much for taking your time to provide such wonderful feedback. It was pleasure showing you around the home, thank you for visiting Cuffley Manor, we hope to see you and your mother very soon.
Recently there have been a number of management changes on top of the pressure to keep caring staff during the current nationwide shortage. This has resulted in a negative impact on residents' wellbeing (from the feedback I receive from my relation).
Having said that, the caring staff provide good care and support. As one of the most important aspects of the service provision, this should be recognised.
The management team are polite and visibly active. Based on the quality and content of the relative communication emails, it is clear there is a severe lack of 'attention to detail' with evidence of repeating errors, typos and inappropriate use of personal data. This usually is an indicator of failures in governance and internal processes resulting from poor leadership, management organisation and control.
In summary, accepting the unprecedented situation over the last two years, the general level of care provided is good. Following the recent changes, leadership and management support needs to improve significantly.
Thank you for your balanced and thoughtful feedback. This has indeed been a challenging period for the care industry as a whole and we are relieved that we are coming back to some normality. We are incredibly grateful to both our residents and the team who have collectively put in an incredible...
My grandmother has been a resident for nearly two years, and I couldn’t wish for more. The staff are extremely caring and friendly, and she is ultimately looked after very well. For her birthday celebrations this month, the staff threw her a fabulous afternoon tea party, which we were invited to. It was so special to celebrate with her! I would highly recommend this care home.
Thank you so much for leaving such a lovely review. Your Grandmother is very much loved and respected at Cuffley Manor, and it was our pleasure to help make her very special birthday one to remember. We are so glad the family got to spend some real quality time together with her. I think she particularly liked the amazing birthday cake and Mark singing to her! Precious times.
We had been worried about the Covid restrictions but she assured us there would be no reason at all why we would not be able to see my brother. Your staff even carried out our first lateral flow tests right there in the home during our first visit, as well as providing us with a precise training session. They even gave us test kits so we were able to take the test every morning before coming to the home.
As to seeing Cuffley Manor Care Home for the first time, my two daughters (one a physician) and I were most impressed with all aspects of the facility. We found it spotless, beautifully appointed and most importantly, all of the staff we met were both kind and professional. Not only that but they clearly knew my brother well and treated him more like a friend than a patient.
Seeing your brother absolutely cherish his time with you and his nieces was simply wonderful.
Hope to see you all in the not too distant future.
Kind Regards.
Kay.
I needed a break away for a few days without worry.
Her visit was successful on both counts. Mum says the staff couldn’t have been better and the food delicious. She went from eating very little, needing encouragement to even have a yoghurt or cracker for tea, to eating three good size meals each day.
Although the plan is for her to try in her own home again, she may well be back!
Thank you to the managers and the team.
I am sure I should be thanking more but these are the people I have met.
Thank you very much for taking the time to provide such wonderful feedback. It was an absolute pleasure having your mother stay with us for a short break. Your mum would receive a very warm welcome if she ever decides to return, please let her know we missing her already!
Excellent care provided, plenty of socialisation, activities, outside events, friendly, good food. My sister is kept permanently busy and enjoying it.
Thank you very much for taking the time to review. We have lots of activities on offer and encourage residents to join in. It is always good to receive feedback so we can look at areas that may need improving. Thank you.
After my visits I'm always comforted that we chose the right place with the right people.
Thank you Sean for taking the time to review Cuffley Manor and the care we provide. It is really good to know that relatives feel safe in the knowledge their loved ones are being cared for by an extremely kind and caring team. Thank you once again.
Cuffley Manor is a superb care home, and we feel totally confident with my mother, aged 100, to stay here to be cared for.
Thank you Lisa for the wonderful feedback. It is an absolute pleasure looking after your mum, she is an inspiration to us all!
A beautiful home and environment. 5-star hotel comes to mind. Staff always willing to help. Very caring, activities are wonderful and excellent for keeping the mind active. Praises all round.
Thank you Pauline for taking the time to leave such a wonderful review for Cuffley Manor. We do feel very lucky working in such a beautiful home with amazing residents.
The home itself is something I would never have imagined. It was everything and more that I would want for any of my elderly relatives and one I would more than happily live in when the time comes.
I immediately spotted the beautiful hair salon which looked like something out of a magazine. I also noticed the beauty treatment room which was as tranquil as any other I have seen....but, the cinema was just amazing! And even had an old fashioned popcorn stand.
I can't do the rest of the home justice but nothing disappointed. The residents seemed very cared for and very happy. The many photos I have seen are examples of what I saw in person. Outstanding.
Thank you very much for taking the time to leave such a wonderful and detailed review of our beautiful home. I am sure this review will help others, who may be looking for care for their loved ones, to make a decision to call us and arrange a visit. We welcome tours of the home so people can experience the truly warm and friendly Cuffley atmosphere.
Thank you once again from all the Team.
She also really loves the activities that take place each day.
She has made lots of lovely friends and it’s nice to know that she is having a great time each day!
Thank you very much for taking the time to leave such a lovely review. It always appreciated by everyone here at Cuffley Manor, hearing families/friends are also happy with the care we provide for their loved ones. It is a pleasure watching Residents enjoy the wonderful activities (and participating ourselves)!
Thank you once again
My friend was a resident here for less than a year, but I can truthfully say that the staff at this care home are beyond exceptional. That was solidified by their ability to keep going in spite of this years pandemic. From the carers to management and maintenance - every interaction was a good one.
Thank you, Evie, for taking the time to write this review. It has been a difficult year for everyone, but hopefully, we have made life as normal and as happy as possible in Cuffley Manor, given the circumstances we find ourselves in. Please take care and stay safe.
A big thank you to all the carers and staff during these difficult times.
Thank you for taking the time to leave this lovely review. These are no doubt very difficult times for everyone, including relatives and friends. The team at Cuffley make me proud every day with their dedication to providing the best possible care to our wonderful Residents.
The carers and staff go above and beyond. They are professional, compassionate and most of all caring.
We could not have asked for more.
Thank you so much for your lovely words, we do our best to ensure our home delivers the best care and service all the time to all. We are really pleased you feel we are the best. Thank you again and will pass on your words to the teams.
Very friendly and caring staff team who go the extra mile to make sure that Mum is happy and relaxed. The home is very well thought out and designed and built to a high standard. There is a great programme of activities that all residents can get involved in, if they wish to. I'm looking forward to the day when I will be able to visit properly again, but meanwhile, the team has done everything they can to ensure that the visits are as good as possible, under incredibly difficult circumstances.
Thank you very much for taking the time to write this review. The home does have a very friendly, caring team that makes for a lovely happy atmosphere for the Residents to enjoy. The activities are great fun and bring out the competitive streak in many! We are so looking forward to the day when we...
I haven't been inside Cuffley Manor since March 2020 so this review mostly reflects my observations from March. In March the overall standard, the rooms, the food and drink, care and support were excellent and I believe that this remains the same. From videos and photos online I see that the activities provided are excellent. New management has turned the home around and are very supportive and effective in ensuring residents are safe, most importantly in preserving to keep COVID at bay. Indoor visits, I feel need to have amplifiers in place as the screen prevents my mother from hearing me. Keep up the good work.
We are currently working on the indoor visit and the methods of improving communication/hearing for families and their loved ones.
Thanks again Helen, the team and I appreciate your lovely comments
Cuffley Manor is immaculately clean and well run. The staff are incredibly helpful. There are lots of activities held in a positive and encouraging manner. I would not hesitate to recommend Cuffley Manor.
Thank you so much for taking the time to write such a lovely review for our home and our dedicated team at Cuffley Manor, it will give me great pleasure to pass on your kind words to our wonderful team. Thank you once again.
My Mum has been at Cuffley Manor since the day it opened. It is a beautiful home and my Mum feels safe and secure here. There have been a lot of teething problems which were difficult for the first 2 years. Mainly problems with getting a manager to stay for more than 3 months. Things are better now. There are some amazing carers who are wonderful with my Mum and extremely caring and kind and very attentive to her individual needs. We do need more activities however at weekends when it can be a bit boring for my Mum. More dementia focussed activities, please.
Thank you for taking the time to write a review for us at Cuffley, I am so pleased you are happy with the care and attention given to your Mum, she is a big part of our family. We are working towards improving activities and supporting the weekends. Thank you once again.
The building and amenities are excellent. The staff whom we have met, are most helpful and well informed. Our friend would find it helpful if at some point, she could get advice e.g Solicitor, business affairs etc.
Dear Ann, thank you for taking the time to write a lovely review of the home and the care we deliver. I will relay your review to the team which will make them all very happy indeed. Thank you once again.
The care and supporting staff do their utmost in the care and support they give to my Mother. Nothing is too much for them. Their smiles and gentleness are very important to daily life at Cuffley Manor. They are much appreciated.
Thank you very much for taking the time to write such kinds words regarding our fabulous team at Cuffley Manor, it will give me great pleasure to relay your message to our team. Thank you once again
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 January 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (16)
- 17 Aug 2026
Getting Active with Heart Throbs! Today, we had the pleasure of stepping out into the local community and joining Heart-Throbs Cardiac Exercise & Support Group for one of their fantastic...
- 17 Aug 2026
Cuffley Manor on Air - Sharing Our Passion for Care We were delighted to have Ross, Business Development Manager, and Alex, our Home Manager at Cuffley Manor Care Home, joined...
- 29 Jul 2026
Cuffley Manor Care Home Celebrates 10 Years of Care, Community and Cherished Memories Cuffley Manor Care Home recently celebrated a very special milestone as we marked our 10th Anniversary with...
- 17 Sep 2026Organiser: Cuffley Manor
- 21 Sep 2026Organiser: Cuffley Manor
- 25 Sep 2026Organiser: Cuffley Manor
Awards / Recognitions (21)
- 30 Jan 2026Recipient: TLC Care Ltd
- 19 Jun 2025Recipient: TLC Care Ltd
- 31 Jan 2025Recipient: TLC Care Ltd
Meet the Team (8)

Alex brings with her a wealth of experience across the health and social care sector. Her career has taken her across Europe, supporting vulnerable adults in Germany, Austria, Italy and Portugal, before making England her home in 2014.
Having grown from Health Care Assistant to Deputy Manager and now Home Manager, Alex is deeply committed to compassionate, person-centred care and positive, values-led leadership. She holds a Level 5 Diploma and a BSc in Health and Social Care and is currently studying for a Master’s in International Business Management.
Alex’s leadership is grounded in kindness, empathy and inclusion. Her favourite quote by Eleanor Roosevelt says it all: “To handle yourself, use your head; to handle others, use your heart.”
Alex’s aspiration is creating a place of safety, dignity and care – a true home for our residents.

Sheila is a Registered Nurse with years of experience in management and team leadership. As Care Service Manager, Sheila combines clinical knowledge with a person-centred approach to ensure the highest standards of resident care and operational excellence.
Sheila’s career in TLC Care is built on a comprehensive foundation, having progressed through every level of the frontline workforce. Starting as a Care Assistant and advancing to Team Leader and Nurse, Sheila has gained firsthand insight into the daily lives of residents and the essential support required by care teams. Sheila then progressed to the role of Practice Development Lead, where she specialised in training and mentoring both nursing and care teams to elevate clinical competencies and service delivery.
Prior to joining the TLC team, Sheila also served as a Case Manager within a care home setting, where she excelled in navigating care pathways and coordinating multidisciplinary support for residents with diverse needs. Sheila’s background in case management ensures that care planning is meticulous, advocacy is prioritised, and every resident receives a bespoke care experience.
Driven by a passion for professional development and quality improvement, Sheila is dedicated to fostering a culture of excellence. Sheila is committed to empowering the team through continuous learning and ensuring that the home remains a safe, vibrant, and compassionate environment for all residents and their families.

My name is Ross Masterson, and I am delighted to have joined Cuffley Manor Care Home as the Business Development Manager.
With over 25 years of experience in sales and business development, I have built my career on developing strong relationships, supporting sustainable growth and delivering exceptional customer service. I am passionate about creating positive experiences and helping people make informed decisions with confidence.
I am excited to be part of the Cuffley Manor team and look forward to working closely with residents, families, healthcare professionals and our local community, while promoting the outstanding care, hospitality and lifestyle our home provides.
Outside of work, I enjoy keeping active by playing football and have recently taken up kickboxing as a new challenge. I am also a lifelong Arsenal F.C. supporter, enjoy reading, and am a proud father to two wonderful daughters who inspire and motivate me every day.
I look forward to meeting you and welcoming you to Cuffley Manor.

Manveer brings a wealth of experience to TLC Cuffley Manor, having worked in prestigious 5-star hotels in Dubai and India. With a strong background in hospitality and service excellence, Manveer ensures that every aspect of our hotel services, from housekeeping to dining, meets the highest standards of quality and care.
Passionate about creating a welcoming and luxurious environment, Manveer is dedicated to enhancing the comfort and well-being of our residents by blending world-class hospitality with a personalised touch. His attention to detail and commitment to excellence make him an invaluable part of the team.

My academics required me to participate in an internship program. I received an offer from TLC to work as an administrator and financial assistant for a year at the Carlton Court Care Home. I was given fresh opportunities for learning and growth while I was at Carlton. I would say that Carlton changed the course of my financial career. I was now offered the amazing chance to return to Cuffley Manor in the capacity of Manager of Finance and HR.

I joined Cuffley Manor in June 2016 when it first opened, with new residents joining. I was able to offer care and housekeeping. This was so important for me to learn and understand, and today I can say I am very proud of my home, as this gives me so much joy and satisfaction seeing our family grow at Cuffley Manor.
Seeing residents’ smiles, taking time to sit and talk with them- sometimes, little things are like milestones, seemingly insignificant, but with a huge impact. That’s what working at Cuffley Manor is for me.
In my spare time, I like reading fantasy books, travelling and spending time with my family. I like to learn new skills and always carry a beautiful smile.

Bibin -Maintenance Manager, who brings a strong background in the construction industry and extensive experience in both new-build projects and property maintenance. With a keen eye for detail and a commitment to high standards of workmanship, Bibin ensures that our environment remains safe, well-maintained and welcoming at all times.
Originally from India, Bibin values hard work, precision and reliability, qualities that are reflected in his professional approach each day.
Outside of work, he enjoys spending time in the kitchen, particularly on Sundays, when he prepares vibrant, flavourful dishes for family and friends. Cooking is a passion of his and a wonderful way for him to bring people together.

From an early age, I developed a deep commitment to supporting wellbeing and mental health, always taking pride in helping those around me feel valued and uplifted.
During my Honours degree in Psychology, I became increasingly aware of the profound connection between physical health and mental well-being. This insight inspired me to pursue a Master’s in Health Psychology at UCL, where I specialised in understanding and promoting positive behaviour change. My academic training has equipped me with strong, evidence-based skills in therapeutic communication, holistic assessment, and person-centred care.
Alongside my studies, I gained valuable experience working within the NHS, supporting diverse patient groups and developing key competencies in safeguarding, multidisciplinary teamwork, and delivering high-quality, compassionate care. Combined with a personal enthusiasm for organising meaningful activities and creating joyful, purposeful environments, these experiences naturally guided me to my role at Cuffley Manor.
Here, I am dedicated to delivering exceptional wellbeing support—honouring every resident with the same respect, warmth, and dignity I would offer my own family, and ensuring that each day holds moments of connection, laughter, and quality care.
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