Cuffley Manor

Coopers Lane Road, Potters Bar EN6 4AA
Review Us
9.9 171 Reviews
  • Cuffley Manor, Potters Bar
Cuffley Manor is an award-winning care home in Potters Bar offering exceptional residential and dementia care in a setting of comfort, elegance and warmth.

For those living with memory loss, tailored dementia care promotes comfort, confidence and wellbeing. The home is working towards the Dementia Care Accreditation, reflecting a commitment to excellence in specialist support. An experienced and compassionate team provides person-centred care, enabling each resident to live with dignity, independence and purpose.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

Cuffley Manor combines luxury with homely comfort. Residents enjoy en-suite bedrooms with stylish décor, peaceful lounges, a private cinema, spa, on-site salon and café. Features such as the themed pub, The Cuffley Arms, and a putting green bring familiarity and enjoyment to daily life. The Bistro serves afternoon tea and coffee in a welcoming space, encouraging social connection.

An all-inclusive package covers fine dining, luxury treatments and varied activities. The wellbeing programme reflects individual interests, offering creative arts, fitness sessions, live entertainment and themed events.

Set near the green belt of Potters Bar, the home offers a peaceful location with easy access to shops and transport links. Landscaped gardens provide tranquil outdoor spaces to enjoy year-round.

Cuffley Manor is a vibrant and caring community where residents are supported to live life fully, in comfort and with confidence.

Care Provided by Cuffley Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1850 – £1950
  • Self-Funded Residential Dementia Care: £1900 – £2000
  • RESPITE Self-Funded Residential Care: £2000 – £2100
  • RESPITE Self-Funded Residential Dementia Care: £2050 – £2150

Our weekly fees are tailored to individual needs and requirements, ensuring the best personalised care and services. All fees are subject to a pre-admission assessment. For detailed information about inclusions and current offers, please feel free to contact us directly—we’d be happy to assist you!

These prices are only a guideline, please contact Cuffley Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Marion Wak-Williams (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visits to Cuffley Manor are warmly encouraged, offering families and potential residents the opportunity to experience the home’s welcoming environment through in-person tours. Visitors are invited to explore the facilities and meet the dedicated team, ensuring they feel confident and comfortable about their decision.


    All visitors are requested to sign in at reception upon arrival, with protocols in place to maintain a safe and secure environment. For the latest information on visiting arrangements or to arrange a tour, contact the home directly.

Parking

  • Parking is available onsite at Cuffley Manor, shared with Cooperscroft Care Home. In the event all spaces are occupied, visitors are encouraged to speak with reception, where the team will be happy to provide guidance on alternative parking options nearby.

9.9

Cuffley Manor has a Review Score of 9.9 (9.895) out of 10, based on 60 reviews in the last 2 years.
Over all time Cuffley Manor has 171 reviews.

Overall Experience
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  • 15
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Date Published
  • 171
  • 11
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  • 60
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Reviewer Connection to Cuffley Manor
  • 53
  • 27
  • 24
  • 10
  • 9
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  • 5
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  • 4
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  • 3
  • 2
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  • 1
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Total of 171, showing 141-160
Review from Penny P (Daughter of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very first visit to Cuffley Manor, the staff have been superb. My mum was made to feel exceptionally welcome and nothing has been too much trouble. It has been a huge comfort to know she is being so well cared for. We are delighted with all the aspects of Cuffley Manor and hope that mum will
stay here.
Reply from Viktorija Stanciukaite, Associate Community Development Manager at Cuffley Manor
Dear Penny, thank you so much for your kind feedback about Cuffley Manor and we are glad your mum enjoys staying with us. We will make sure team members are aware of what a wonderful job they all are…read more
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Review from Robina S (Resident) published on 23 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are wonderful and friendly, the food is excellent and varied. My room is great and the outlook very pleasant.
Reply from Serb Sidhu, Director of Sales and Marketing at Cuffley Manor
Thank you very much for taking the time to review our home. We are thrilled you are enjoying your stay at Cuffley Manor and that you have rated us excellent in so many areas. We are pleased to pass on…read more
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Review from Brenda H (Daughter of Resident) published on 18 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cuffley Manor is a beautiful and well-managed home. The standard and dedication of the care staff is excellent, which was my highest priority for my 92 year old precious mum.
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley Manor
Dear Brenda,
Many thanks for taking the time to submit a review for Cuffley Manor. We are delighted to see you have reviewed us as ‘excellent’ in all areas. We are pleased you have chosen Cuffley…
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Review from Brian L (Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class.
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Review from Joan B (Regular Volunteer) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cuffley Manor is like a care hotel (first class). I would be happy to come here when the time is right but more staff would be helpful. I know folk who I have introduced here occasionally but the cost is a worry to them.
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley Manor
Thank you so much for your feedback Joan.
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Review from Jon S (Son of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff. Clean and care is excellent.
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley Manor
Thank you for your feedback, Jon. We are so glad to have your mum staying with us!
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Review from A B (Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Quite happy with the place kind and helpful. I like the local residents and staff are lovely.
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley Manor
Thank you for your kind feedback, Avril.
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Review from Nick p (Son of Resident) published on 24 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really nice place, the layout is fantastic, facilities are outstanding all the staff are very friendly and you could eat your dinner off of the floor, it's really spotlessly clean.
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley Manor
Thank you for such wonderful feedback. I will make sure the team is aware of what a wonderful job they are doing!
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Review from Ann W (Wife of Resident) published on 20 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was there for respite and he was very well looked after. Home was clean and comfortable. The staff were very professional and friendly. Would definitely use again.
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley Manor
Dear Ann, thank you for your kind words I will make sure the team know what an amazing job they are doing.
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Review from V W (Daughter of Resident) published on 6 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at the home have made Dad feel extremely welcomed during his stay.


They can't do enough for him - nothing is too small. Thank you.

Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley Manor
Thank you so much for your feedback. It is so lovely so hear such lovely comments and I will make sure our team knows about it.
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Review from James B (Friend of Resident) published on 3 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have been incredible in assisting my friend move into a care setting. They have all been incredibly caring, gentle and welcoming. The rooms and facilities are excellent and I am sure he is going to have a wonderful stay in Cuffley. Thank you all for your help over the last month.
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley Manor
Thank you, James, for your kind words and we are so excited to welcome your friend to Cuffley Manor family.
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Review from Shirley B (Wife of Resident) published on 29 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Comfortable and spacious room with plenty of activities and staff keen to find out your preferences.
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley Manor
Dear Shirley,
thank you so much for your feedback and I will make sure team is aware of what an amazing job they all do.
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Review from Anne F (Respite Resident) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I felt safe, had company, lovely room. All the staff were friendly, polite and helpful.
I enjoyed the food, always plenty of choice. I know you can't name people but some staff went beyond the call of duty.
If I needed full-time care, Cuffley Manor would be my choice.
My thanks to all (and I mean
all) the staff.
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley Manor
Dear Anne, thank you for your kind words and we hope we will see you very soon. I will make sure your comment is shared with the rest of the team.
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Review from Phyllis S (Wife of Resident) published on 28 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would recommend.
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley Manor
Thank you so much for your feedback and we are always here if you will need us again.
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Review from Christine B (Friend of Resident) published on 10 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care was very good and she enjoyed her stay. Staff were very helpful, caring and professional. She enjoyed the games, the food and chatting with other residents.
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley Manor
Thank you so much for your feedback. Here, at Cuffley Manor, we always aim for excellent service for all our residents.
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Review from F L (Son of Resident) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well designed, purpose built building. Caring and motivated staff. Good food and spacious, well-equipped bedrooms. Excellent all round.
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley Manor
Thank you so much for a positive review. At Cuffley Manor, we always strive for an excellence and your feedback is always important to us.
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Review from Sue C (Wife of Resident) published on 5 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Cuffley Manor could not have been more welcoming at what was a very difficult and nerve-wracking transition time. Everyone came to introduce themselves and there were flowers and a welcome card in his room which was a nice touch. This was the second care home I had put my husband in as
the first one was appalling. What a difference at Cuffley Manor! When I left him there I felt for the first time in weeks I could breathe and he was safe and well cared for. Initially, his stay was to be a couple of weeks but I extended this as I knew he was getting good care. All the staff from the Cleaners, Reception, Nursing Staff, Laundry and all Management staff were brilliant and could not have been more helpful and kind. Everyone was always smiling and friendly and it just seemed like a very happy place. There were lots of events laid on and every effort was made to include everyone and get them involved. Standards of care, food and cleanliness were excellent.
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley Manor
Dear Sue,

Thank you so much for your lovely feedback and we loved having your husband with us. We will share your review with our team so they all know what a fantastic job they are doing! You…
read more
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Review from George L (Resident) assisted by family/friend published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The time spent in your care home has been lovely.
The staff could not do enough for me or my visitors and I have been extremely happy while I've been with you. Many Thanks.
Reply from Vicky Bahmed, Manager at Cuffley Manor
Thank you for your kind words, it was a real pleasure looking after dad. He is welcome back to visit/stay any time he wishes. Kind regards, Vicky.
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Review from Jane S (Daughter of Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum stayed at Cuffley Manor for 2 weeks respite, after suffering from a neck injury (crushing discs). During her stay, she got all the care and comfort she could possibly ask for and made an astonishing recovery. The staff were wonderful. We couldn't ask for any more. Mum was kept busy the whole
time with activities and chatting with the other residents. Mum is now deciding whether she would like to become a permanent resident.
Reply from Vicky Bahmed, Manager at Cuffley Manor
Thank you for your kind words, it was an absolute pleasure looking after mum and she is more than welcome to pop in and see us whenever she wants. Kind Regards, Vicky.
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Review from Sue D (Daughter of Resident) published on 3 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a period in hospital, our mother in her 80's decided to spend a period of recuperation and respite in Cuffley Manor with a view to deciding where she wanted to be in the future. After leaving hospital in a very depressed state, the change in her after a week at Cuffley Manor was incredible, a
complete 100% improvement in her confidence and well being and we were eternally grateful to all the staff both administration and nursing who had brought this about. At the end of her stay, my mother had the choice of remaining where she was or returning to her own assisted care facilities and for the time being she decided that she would return home only in the safe assurance that if she decided that this was no longer suitable for her, she would be warmly welcomed back to Cuffley Manor whenever she wished to return in the future. Our family have nothing but the highest of praise for everyone at Cuffley Manor for everything they have done for her.
Reply from Vicky Bahmed, Manager at Cuffley Manor
Thank you for your kind words. It was an absolute pleasure looking after your mother and we would very much welcome her back whenever she wishes to return.
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Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for Cuffley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 60 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.895 for Cuffley Manor is calculated as follows: ( (640 Excellents x 5) + (60 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 707 Ratings = 4.895
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cuffley Manor is based on 59 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 59 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jan 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (20)

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Meet the Team (8)

Alex

Alex Borobeica

Job Title: Home Manager Joined: 2025

We’re delighted to welcome Alexandra (Alex) Borobeica as the new Home Manager at Cuffley Manor Care Home.


Alex brings with her a wealth of experience across the health and social care sector. Her career has taken her across Europe, supporting vulnerable adults in Germany, Austria, Italy and Portugal, before making England her home in 2014.


Having grown from Health Care Assistant to Deputy Manager and now Home Manager, Alex is deeply committed to compassionate, person-centred care and positive, values-led leadership. She holds a Level 5 Diploma and a BSc in Health and Social Care and is currently studying for a Master’s in International Business Management.


Alex’s leadership is grounded in kindness, empathy and inclusion. Her favourite quote by Eleanor Roosevelt says it all: “To handle yourself, use your head; to handle others, use your heart.”


Alex’s aspiration is creating a place of safety, dignity and care – a true home for our residents.

Lyju

Lyju Jose

Job Title: Care Services manager (CSM) Joined: 2021

Prior to moving to the UK, I was a Registered Nurse (RN) working as a staff nurse for three years in an Emergency Care Unit, in New Delhi, India.


I came to the UK in 2008, initially to study for an NVQ Level 4 in Health and Social Care, as part of understanding both the social and medical care provided in the UK.


I was fortunate to be able to work for Care Homes, initially as a Senior Care Assistant. As I developed my skills, knowledge, and exposure to the care home environment, I was promoted to Team Leader, then an opportunity became available to become an Assistant Manager in 2016.


I joined the TLC group as a Care Service Manager at Cuffley Manor in May 2021 and I am loving the family atmosphere here. I am very passionate about care and people, and I strive to ensure that our residents are receiving outstanding person-centred care in a safe homely environment.

Zachary

Zachary Ekpe

Job Title: Business Development Manager Joined: 2025

With over a decade of experience in the health and social care sector, I have spent the past year proudly serving with TLC, specialising in residential and dementia care. From a young age, I’ve been deeply passionate about supporting our senior population and have dedicated my career to ensuring the highest standards of care and wellbeing for those we serve.


As your first point of contact for admission-related enquiries, I look forward to guiding you through the process and helping you find the most suitable care solutions for you or your loved one.

Ann

Ann Atienza

Job Title: Hotel Services Manager Joined: 2025

Ann has worked for many years in the hotel industry, working for a number of reputable global hotel companies such as Hilton, Marriot and Shangri-La. In recent years, Ann has found herself in the States working for hotels in California.


Academically speaking, Ann is a distinguished member of our team achieving a BSc in 'Hotel Restaurant Management' - something that she uses every day in her role at Cuffley Manor. In 2025, Ann took a big leap of faith when she moved back across the Atlantic to join the TLC Group as Hotel Services Manager in Cuffley Manor and has since settled into the UK.


Ann, is excited, driven and passionate about making residents and families feel heard and she is always looking to improve the vistor, dining and resident's experience of all those who come into Cuffley Manor.

Andre

Andre Williams

Job Title: Head Chef Joined: 2024

My journey as a Chef began in 2005 when I started working as a Chef Assistant in a care home.


I gradually learnt my trade as the years went on and have also worked in numerous places, including restaurants and hospitals.


I started working with TLC in January 2024 as a chef, and in March 2024, I became the head chef at Cuffley Manor.


I am good at conveying my feelings through my food. To find happiness in cooking is an art, and that gives me the passion and encouragement to inspire other people to become the best at their craft they can be.

Millie

Millie Solley

Job Title: Practice Development Lead Joined: 2017

I have worked in the care sector for over 40 years having started work as an activities coordinator in my home country of Scotland. I then started my career as a care assistant and senior carer in hospitals and care homes.


I took a career break when I had my twins and studied for the Higher Social Care Programme in Edinburgh as a mature student. It was here I was diagnosed with Dyslexia and took part in a programme for those over 40 in education. Ten years ago, I moved to England as a team leader and progressed to Care Services Manager and then home manager.


I joined TLC Care in 2017 as Regional Support Manager before progressing to Learning and Development Coach, and now, I am in a role I have a great passion for at Cuffley Manor.

Joanna

Joanna Gracyzk

Job Title: Head of Housekeeping Joined: 2016

I joined Cuffley Manor in June 2016 when it first opened, with new residents joining. I was able to offer care and housekeeping. This was so important for me to learn and understand, and today I can say I am very proud of my home, as this gives me so much joy and satisfaction seeing our family grow at Cuffley Manor.


Seeing residents’ smiles, taking time to sit and talk with them, sometimes, little things are like milestones, seemingly insignificant, but with a huge impact. That’s what working at Cuffley Manor is for me.


In my spare time, I like reading fantasy books, travelling and spending time with my family. I like to learn new skills and always carry a beautiful smile.

Akshay Sanjai

Akshay Sanjai Edathottiyil

Job Title: Business Support Manager Joined: 2023

I came to the UK to pursue my master's. I started working for TLC as a part-time care assistant in 2021. Though I had never worked in the field of care before, my experience at TLC has piqued my curiosity in it. I was formerly employed in Cherry Hinton, but due to commuting issues, I was transferred to Cuffley Manor. I grew close to the Cuffley people, and I eagerly anticipated working alongside my colleagues each day.
My academics required me to participate in an internship program. I received an offer from TLC to work as an administrator and financial assistant for a year at the Carlton Court Care Home. I was given fresh opportunities for learning and growth while I was at Carlton. I would say that Carlton changed the course of my financial career. I was now offered the amazing chance to return to Cuffley Manor in the capacity of Manager of Finance and HR.

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