Cuffley Manor

Coopers Lane Road, Potters Bar EN6 4AA
Review Us
9.9 175 Reviews
  • Cuffley Manor, Potters Bar
Cuffley Manor is an award-winning care home in Potters Bar offering exceptional residential and dementia care in a setting of comfort, elegance and warmth.

For those living with memory loss, tailored dementia care promotes comfort, confidence and wellbeing. The home is working towards the Dementia Care Accreditation, reflecting a commitment to excellence in specialist support. An experienced and compassionate team provides person-centred care, enabling each resident to live with dignity, independence and purpose.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

Cuffley Manor combines luxury with homely comfort. Residents enjoy en-suite bedrooms with stylish décor, peaceful lounges, a private cinema, spa, on-site salon and café. Features such as the themed pub, The Cuffley Arms, and a putting green bring familiarity and enjoyment to daily life. The Bistro serves afternoon tea and coffee in a welcoming space, encouraging social connection.

An all-inclusive package covers fine dining, luxury treatments and varied activities. The wellbeing programme reflects individual interests, offering creative arts, fitness sessions, live entertainment and themed events.

Set near the green belt of Potters Bar, the home offers a peaceful location with easy access to shops and transport links. Landscaped gardens provide tranquil outdoor spaces to enjoy year-round.

Cuffley Manor is a vibrant and caring community where residents are supported to live life fully, in comfort and with confidence.

Care Provided by Cuffley Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1850 – £1950
  • Self-Funded Residential Dementia Care: £1900 – £2000
  • RESPITE Self-Funded Residential Care: £2000 – £2100
  • RESPITE Self-Funded Residential Dementia Care: £2050 – £2150

Our weekly fees are tailored to individual needs and requirements, ensuring the best personalised care and services. All fees are subject to a pre-admission assessment. For detailed information about inclusions and current offers, please feel free to contact us directly—we’d be happy to assist you!

These prices are only a guideline, please contact Cuffley Manor to find out the exact price for your requirements.

Contact Cuffley Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Cuffley Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Alexandra Borobeica (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visits to Cuffley Manor are warmly encouraged, offering families and potential residents the opportunity to experience the home’s welcoming environment through in-person tours. Visitors are invited to explore the facilities and meet the dedicated team, ensuring they feel confident and comfortable about their decision.


    All visitors are requested to sign in at reception upon arrival, with protocols in place to maintain a safe and secure environment. For the latest information on visiting arrangements or to arrange a tour, contact the home directly.

Parking

  • Parking is available onsite at Cuffley Manor, shared with Cooperscroft Care Home. In the event all spaces are occupied, visitors are encouraged to speak with reception, where the team will be happy to provide guidance on alternative parking options nearby.

9.9

Cuffley Manor has a Review Score of 9.9 (9.906) out of 10, based on 49 reviews in the last 2 years.
Over all time Cuffley Manor has 175 reviews.

Overall Experience
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Date Published
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  • 49
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Reviewer Connection to Cuffley Manor
  • 54
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  • 10
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Total of 175, showing 141-160
Review from E C (Wife of Resident) published on 15 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been here for nearly 4 weeks now. I am very happy with his care here at Cuffley Manor. The food too is excellent and alternatives are offered if the menu is not to taste. I would most certainly recommend to anyone.
Reply from Berni Martin, Lead Community Development Manager at Cuffley ManorThank you so much for taking the time to write such kind words for our team at Cuffley, it means a great deal to the team, I will pass on your comments to the Chef and Team Cuffley, it will make their day! Thanks again.
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Review from G F (Daughter of Resident) published on 15 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always met with smiley faces, warm friendly caring staff. Couldn't ask for a better home.
Reply from Berni Martin, Lead Community Development Manager at Cuffley ManorThank you so much for taking the time to send in a lovely review for our staff, we strive to be the best we can possibly be for all our residents and visitors. I will pass on your kind words to the team.
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Review from Jackie G (Daughter of Resident) published on 15 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff, especially reception, are helpful and pleasant.
Reply from Berni Martin, Lead Community Development Manager at Cuffley ManorThank you so much for taking the time to write a review for us and the team, I will pass on your kind words to our reception members. Thank you once again.
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Review from B B (Resident) assisted by family/friend published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very satisfied with the attention I have received from everyone. It's a very comfortable room and the atmosphere is very friendly. Thank you for all your help.
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Review from Penny P (Daughter of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very first visit to Cuffley Manor, the staff have been superb. My mum was made to feel exceptionally welcome and nothing has been too much trouble. It has been a huge comfort to know she is being so well cared for. We are delighted with all the aspects of Cuffley Manor and hope that mum will
stay here.
Reply from Viktorija Stanciukaite, Associate Community Development Manager at Cuffley ManorDear Penny, thank you so much for your kind feedback about Cuffley Manor and we are glad your mum enjoys staying with us. We will make sure team members are aware of what a wonderful job they all are doing to the residents.
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Review from Robina S (Resident) published on 23 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are wonderful and friendly, the food is excellent and varied. My room is great and the outlook very pleasant.
Reply from Serb Sidhu, Director of Sales and Marketing at Cuffley ManorThank you very much for taking the time to review our home. We are thrilled you are enjoying your stay at Cuffley Manor and that you have rated us excellent in so many areas. We are pleased to pass on your feedback to our team members and delighted to know you are enjoying the culinary delights of our award-winning chef and his team. We are privileged to welcome you to the Cuffley Manor family.

With kind regards,
Melinda Gunkel and The Management Team.
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Review from Brenda H (Daughter of Resident) published on 18 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cuffley Manor is a beautiful and well-managed home. The standard and dedication of the care staff is excellent, which was my highest priority for my 92 year old precious mum.
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley ManorDear Brenda,
Many thanks for taking the time to submit a review for Cuffley Manor. We are delighted to see you have reviewed us as ‘excellent’ in all areas. We are pleased you have chosen Cuffley Manor to take care of your mum. Thank you for your kind comments.
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Review from Brian L (Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class.
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Review from Joan B (Regular Volunteer) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cuffley Manor is like a care hotel (first class). I would be happy to come here when the time is right but more staff would be helpful. I know folk who I have introduced here occasionally but the cost is a worry to them.
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley ManorThank you so much for your feedback Joan.
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Review from Jon S (Son of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff. Clean and care is excellent.
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley ManorThank you for your feedback, Jon. We are so glad to have your mum staying with us!
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Review from A B (Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Quite happy with the place kind and helpful. I like the local residents and staff are lovely.
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley ManorThank you for your kind feedback, Avril.
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Review from Nick p (Son of Resident) published on 24 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really nice place, the layout is fantastic, facilities are outstanding all the staff are very friendly and you could eat your dinner off of the floor, it's really spotlessly clean.
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley ManorThank you for such wonderful feedback. I will make sure the team is aware of what a wonderful job they are doing!
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Review from Ann W (Wife of Resident) published on 20 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was there for respite and he was very well looked after. Home was clean and comfortable. The staff were very professional and friendly. Would definitely use again.
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley ManorDear Ann, thank you for your kind words I will make sure the team know what an amazing job they are doing.
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Review from V W (Daughter of Resident) published on 6 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at the home have made Dad feel extremely welcomed during his stay.


They can't do enough for him - nothing is too small. Thank you.

Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley ManorThank you so much for your feedback. It is so lovely so hear such lovely comments and I will make sure our team knows about it.
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Review from James B (Friend of Resident) published on 3 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have been incredible in assisting my friend move into a care setting. They have all been incredibly caring, gentle and welcoming. The rooms and facilities are excellent and I am sure he is going to have a wonderful stay in Cuffley. Thank you all for your help over the last month.
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley ManorThank you, James, for your kind words and we are so excited to welcome your friend to Cuffley Manor family.
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Review from Shirley B (Wife of Resident) published on 29 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Comfortable and spacious room with plenty of activities and staff keen to find out your preferences.
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley ManorDear Shirley,
thank you so much for your feedback and I will make sure team is aware of what an amazing job they all do.
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Review from Anne F (Respite Resident) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I felt safe, had company, lovely room. All the staff were friendly, polite and helpful.
I enjoyed the food, always plenty of choice. I know you can't name people but some staff went beyond the call of duty.
If I needed full-time care, Cuffley Manor would be my choice.
My thanks to all (and I mean
all) the staff.
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley ManorDear Anne, thank you for your kind words and we hope we will see you very soon. I will make sure your comment is shared with the rest of the team.
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Review from Phyllis S (Wife of Resident) published on 28 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would recommend.
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley ManorThank you so much for your feedback and we are always here if you will need us again.
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Review from Christine B (Friend of Resident) published on 10 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care was very good and she enjoyed her stay. Staff were very helpful, caring and professional. She enjoyed the games, the food and chatting with other residents.
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley ManorThank you so much for your feedback. Here, at Cuffley Manor, we always aim for excellent service for all our residents.
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Review from F L (Son of Resident) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well designed, purpose built building. Caring and motivated staff. Good food and spacious, well-equipped bedrooms. Excellent all round.
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley ManorThank you so much for a positive review. At Cuffley Manor, we always strive for an excellence and your feedback is always important to us.
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Current Review Score: 9.9 (9.906)

Overview of Review Score

The Review Score of 9.9 (9.906) out of 10 for Cuffley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 49 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.906 for Cuffley Manor is calculated as follows: ( (526 Excellents x 5) + (42 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 574 Ratings = 4.906
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cuffley Manor is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 48 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jan 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (21)

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Meet the Team (7)

Alex

Alex Borobeica

Job Title: Home Manager Joined: 2025

We’re delighted to welcome Alexandra (Alex) Borobeica as the new Home Manager at Cuffley Manor Care Home.


Alex brings with her a wealth of experience across the health and social care sector. Her career has taken her across Europe, supporting vulnerable adults in Germany, Austria, Italy and Portugal, before making England her home in 2014.


Having grown from Health Care Assistant to Deputy Manager and now Home Manager, Alex is deeply committed to compassionate, person-centred care and positive, values-led leadership. She holds a Level 5 Diploma and a BSc in Health and Social Care and is currently studying for a Master’s in International Business Management.


Alex’s leadership is grounded in kindness, empathy and inclusion. Her favourite quote by Eleanor Roosevelt says it all: “To handle yourself, use your head; to handle others, use your heart.”


Alex’s aspiration is creating a place of safety, dignity and care – a true home for our residents.

Manveer

Manveer Singh

Job Title: Hotel Services Manager Joined: 2024

Manveer brings a wealth of experience to TLC Cuffley Manor, having worked in prestigious 5-star hotels in Dubai and India. With a strong background in hospitality and service excellence, Manveer ensures that every aspect of our hotel services, from housekeeping to dining, meets the highest standards of quality and care.


Passionate about creating a welcoming and luxurious environment, Manveer is dedicated to enhancing the comfort and well-being of our residents by blending world-class hospitality with a personalised touch. His attention to detail and commitment to excellence make him an invaluable part of the team.

Akshay Sanjai

Akshay Sanjai Edathottiyil

Job Title: Business Support Manager Joined: 2023

I came to the UK to pursue my master's. I started working for TLC as a part-time care assistant in 2021. Though I had never worked in the field of care before, my experience at TLC has piqued my curiosity in it. I was formerly employed in Cherry Hinton, but due to commuting issues, I was transferred to Cuffley Manor. I grew close to the Cuffley people, and I eagerly anticipated working alongside my colleagues each day.
My academics required me to participate in an internship program. I received an offer from TLC to work as an administrator and financial assistant for a year at the Carlton Court Care Home. I was given fresh opportunities for learning and growth while I was at Carlton. I would say that Carlton changed the course of my financial career. I was now offered the amazing chance to return to Cuffley Manor in the capacity of Manager of Finance and HR.

Joanna

Joanna Gracyzk

Job Title: Head of Housekeeping Joined: 2016

I joined Cuffley Manor in June 2016 when it first opened, with new residents joining. I was able to offer care and housekeeping. This was so important for me to learn and understand, and today I can say I am very proud of my home, as this gives me so much joy and satisfaction seeing our family grow at Cuffley Manor.


Seeing residents’ smiles, taking time to sit and talk with them, sometimes, little things are like milestones, seemingly insignificant, but with a huge impact. That’s what working at Cuffley Manor is for me.


In my spare time, I like reading fantasy books, travelling and spending time with my family. I like to learn new skills and always carry a beautiful smile.

Sheila

Sheila Maniti

Job Title: Care Service Manager

Sheila is a Registered Nurse with years of experience in management and team leadership. As Care Service Manager, Sheila combines clinical knowledge with a person-centred approach to ensure the highest standards of resident care and operational excellence.


Sheila’s career in TLC Care is built on a comprehensive foundation, having progressed through every level of the frontline workforce. Starting as a Care Assistant and advancing to Team Leader and Nurse, Sheila has gained firsthand insight into the daily lives of residents and the essential support required by care teams. Sheila then progressed to the role of Practice Development Lead, where she specialised in training and mentoring both nursing and care teams to elevate clinical competencies and service delivery.


Prior to joining the TLC team, Sheila has also served as a Case Manager within a care home setting, where she excelled in navigating care pathways and coordinating multidisciplinary support for residents with diverse needs. Sheila’s background in case management ensures that care planning is meticulous, advocacy is prioritised, and every resident receives a bespoke care experience.


Driven by a passion for professional development and quality improvement, Sheila is dedicated to fostering a culture of excellence. Sheila is committed to empowering the team through continuous learning and ensuring that the home remains a safe, vibrant, and compassionate environment for all residents and their families.

Vanya

Vanya Joshi

Job Title: Wellbeing Lead Joined: 2025

From an early age, I developed a deep commitment to supporting wellbeing and mental health, always taking pride in helping those around me feel valued and uplifted.


During my Honours degree in Psychology, I became increasingly aware of the profound connection between physical health and mental well-being. This insight inspired me to pursue a Master’s in Health Psychology at UCL, where I specialised in understanding and promoting positive behaviour change. My academic training has equipped me with strong, evidence-based skills in therapeutic communication, holistic assessment, and person-centred care.


Alongside my studies, I gained valuable experience working within the NHS, supporting diverse patient groups and developing key competencies in safeguarding, multidisciplinary teamwork, and delivering high-quality, compassionate care. Combined with a personal enthusiasm for organising meaningful activities and creating joyful, purposeful environments, these experiences naturally guided me to my role at Cuffley Manor.


Here, I am dedicated to delivering exceptional wellbeing support—honouring every resident with the same respect, warmth, and dignity I would offer my own family, and ensuring that each day holds moments of connection, laughter, and quality care.

Bibin

Bibin Byju

Job Title: Maintenance Manager Joined: 2025

Bibin -Maintenance Manager, who brings a strong background in the construction industry and extensive experience in both new build projects and property maintenance. With a keen eye for detail and a commitment to high standards of workmanship, Bibin ensures that our environment remains safe, well-maintained and welcoming at all times.


Originally from India, Bibin values hard work, precision and reliability, qualities that are reflected in his professional approach each day.


Outside of work, he enjoys spending time in the kitchen, particularly on Sundays, when he prepares vibrant, flavourful dishes for family and friends. Cooking is a passion of his and a wonderful way for him to bring people together.

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