Cuffley Manor

Coopers Lane Road, Potters Bar EN6 4AA
Review Us
9.9 169 Reviews
  • Cuffley Manor, Potters Bar
Cuffley Manor is an award-winning care home in Potters Bar offering exceptional residential and dementia care in a setting of comfort, elegance and warmth.

For those living with memory loss, tailored dementia care promotes comfort, confidence and wellbeing. The home is working towards the Dementia Care Accreditation, reflecting a commitment to excellence in specialist support. An experienced and compassionate team provides person-centred care, enabling each resident to live with dignity, independence and purpose.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

Cuffley Manor combines luxury with homely comfort. Residents enjoy en-suite bedrooms with stylish décor, peaceful lounges, a private cinema, spa, on-site salon and café. Features such as the themed pub, The Cuffley Arms, and a putting green bring familiarity and enjoyment to daily life. The Bistro serves afternoon tea and coffee in a welcoming space, encouraging social connection.

An all-inclusive package covers fine dining, luxury treatments and varied activities. The wellbeing programme reflects individual interests, offering creative arts, fitness sessions, live entertainment and themed events.

Set near the green belt of Potters Bar, the home offers a peaceful location with easy access to shops and transport links. Landscaped gardens provide tranquil outdoor spaces to enjoy year-round.

Cuffley Manor is a vibrant and caring community where residents are supported to live life fully, in comfort and with confidence.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1850 – £1950
  • Self-Funded Residential Dementia Care: £1900 – £2000
  • RESPITE Self-Funded Residential Care: £2000 – £2100
  • RESPITE Self-Funded Residential Dementia Care: £2050 – £2150

Our weekly fees are tailored to individual needs and requirements, ensuring the best personalised care and services. All fees are subject to a pre-admission assessment. For detailed information about inclusions and current offers, please feel free to contact us directly—we’d be happy to assist you!

These prices are only a guideline, please contact Cuffley Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Marion Wak-Williams (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Visits to Cuffley Manor are warmly encouraged, offering families and potential residents the opportunity to experience the home’s welcoming environment through in-person tours. Visitors are invited to explore the facilities and meet the dedicated team, ensuring they feel confident and comfortable about their decision.


    All visitors are requested to sign in at reception upon arrival, with protocols in place to maintain a safe and secure environment. For the latest information on visiting arrangements or to arrange a tour, contact the home directly.

Parking

  • Parking is available onsite at Cuffley Manor, shared with Cooperscroft Care Home. In the event all spaces are occupied, visitors are encouraged to speak with reception, where the team will be happy to provide guidance on alternative parking options nearby.

Total of 169, showing 81-100
9.9

Cuffley Manor has a Review Score of 9.9 (9.889) out of 10, based on 69 reviews in the last 2 years. Over all time Cuffley Manor has 169 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

This was our first visit to our elderly aunt in Cuffley Manor. Our first impression was how well cared for the residents are at the home. The facilities provided to both residents and visitors are excellent. The staff are very caring and polite. Full credit to the care home manager for running such
a lovely place. It's as good as a 5* hotel. Thank you.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Thank you for such a lovely review Ann, it was a pleasure to meet you and we are glad that our hard work ethic is clearly reflected in everything we do. We pride ourselves in providing outstanding care and our home manager is so pleased to hear your feedback and is dedicated to continuing to improve our services and facilities.

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Overall Experience  Overall Experience 5.0 out of 5

I have been staying in the home for over a week, the staff are all very attentive caring and loving. This is an outstanding care home. I love it here.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Thank you so much for your kind review Gordon. Cuffley Manor is the most amazing place because of our residents and the love you all share with us. We pride ourselves in providing outstanding care and we are happy that you had an amazing stay with us. We are looking forward to seeing you again soon!

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Overall Experience  Overall Experience 5.0 out of 5

Cuffley Manor is a warm and friendly home that provides very high-quality care, excellent food and a range of activities that cater for many different interests.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Thank you for your lovely review. We pride ourselves on providing the highest quality of care possible and as you know our seasonal menus are selected by our residents and our resident's wellbeing is of the highest importance to us. We are super happy to have your godmother stay with us and love to see you when you come to visit! Looking forward to seeing you soon.

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Overall Experience  Overall Experience 5.0 out of 5

The care for my mum has been very good. All the staff are very friendly and helpful, she is enjoying the food, the home is very clean and there is always plenty going on to keep her entertained. The grounds are very nice and she has a lovely view over fields to the back of the property.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Hiya J Y,
Thank you so much for your lovely review! It is an absolute pleasure having Mum stay here with us and we are happy that she has settled in well and enjoying her stay. Mum is always good fun to be around and we are so pleased to have her here with us! Thank you again for all your kind words and your support.

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Overall Experience  Overall Experience 5.0 out of 5

We always found Cuffley Manor to be very warm and inviting. The staff always did a wonderful job of having time for both residents and family. As a family, we did not have to worry and that helped us all immensely. My father was always well looked after, with many activities for him to join in, very
good food and comfortable living conditions.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Thank you Sue for such a lovely review. We pride ourselves on person-centred care and the well-being of our residents and we are so pleased that you feel we were able to support not just Dad but yourself as a family also.

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Overall Experience  Overall Experience 5.0 out of 5

My first impression was efficient and happy staff. This was confirmed when I became a temporary resident. Not one member of staff was found lacking. Excellent food and plenty of entertainment if you wanted. The decor and garden are well-maintained.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Thank you so much for such a lovely review Linda, it's been lovely having you with us at Cuffley and thank you for coming back.

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Overall Experience  Overall Experience 5.0 out of 5

Since my grandad arrived, all the staff at Cuffley Manor have made him feel welcome and safe. They have communicated well with him and his family members. They always provide residents with a choice from food to activities. There is always a friendly face around and staff members always on hand to answer
any questions. We feel confident that Grandad is in the right place. The rooms are very clean and there are many places to enjoy a visit. Looking forward to getting out in the garden as the weather gets warmer.

Reply from Sharifa Hussain, BuisnessDevelopment Manager at Cuffley Manor

Thank you for your lovely review, Kelly, we are so happy that your grandad is getting the care he deserves. As you know Cuffley manor prides itself in providing person-centred care, your granddad is always so lovely to be around! We are also excited to share our beautiful garden space with you all as the weather gets warmer.

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Overall Experience  Overall Experience 5.0 out of 5

I have spent the happiest month at Cuffley Manor Care Home. It has enabled me to become fit and independent after a total knee replacement, knowing that the wonderful staff were there for me when I needed help. Even my diet was catered for which is not easy. My laundry always returned so well cared
for. So many activities to join if one wanted to. I can't thank you all and everyone for making my recovery so very carefree. Bless you all, you are all angels.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Doreen, we are so happy you enjoyed your stay with us here at Cuffley Manor. It was an absolute pleasure to have you here with us and our family and watching you recover so quickly from your knee replacement was just amazing! As you know, our doors are always open for you and we look forward to seeing you soon!

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Overall Experience  Overall Experience 5.0 out of 5

Every moment was perfect! from the hospital transport being arranged to the choice of bedroom with beautiful garden views. Nothing to be too much trouble. Everyone I have met is fabulous kind genuine people.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Thank you so much for your lovely review Sue! It's an absolute pleasure having Mum stay with us whilst she recovers and seeing her doing so well makes us happy. It always brightens our day when you pop in with your adorable fluffy 4 legged friend, we promise not to give him too many doggy treats!

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Overall Experience  Overall Experience 5.0 out of 5

I was a resident for respite care.
Exceedingly good rooms and well looked after.
Well fed. Laundry facilities were good.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Thank you so much for your great feedback, you have been an absolute pleasure to have here at Cuffley Manor and we are happy that you enjoyed your respite stay with us. We look forwards to seeing you again in the future.

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Overall Experience  Overall Experience 5.0 out of 5

My mum is a new resident of the home, but so far, we are mighty impressed. Our initial engagement with management, the reception we received and the comprehensive tour of the facilities were all first-class. So, by the way, the home itself is more aligned with what you would expect in a 4/5 star hotel
than a care home. Our family have all commented on how lovely the staff are - this is all of them, by the way. My mum has settled in so quickly; she is eating well again and quickly made friends. Mum is quite fussy and doesn't hold back telling you she doesn't like something; thus far, she is very comfortable and hasn't mentioned a complaint!

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Thank you so much for your amazing review, Steve. It was our pleasure to meet you and your family, show you around and support you as a family. It is also an honour to have your Mum staying with us; we are happy that Mum has settled so quickly, eating well and making friends and that we were able to deliver the standard of outstanding care that she deserves. Thank you once again.

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Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with the service. I have had an occasion where I stumbled and fell - the staff were quicker for me to stand up.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Thank you so much for your lovely feedback Brian, we are happy that we were able to deliver the standard of outstanding care that you deserve.

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Overall Experience  Overall Experience 5.0 out of 5

All the staff at Cuffley Manor have supported my mum in their various roles in a caring and dedicated way. They have also made myself and my family very welcome so that I feel it is a real joint enterprise. Moving to a care home must always be traumatic for the residents but the staff have dealt with
this in a compassionate and professional way.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Thank you so much for your beautiful feedback, the team will be ecstatic, you are a wonderful family. Thank you for entrusting your mum in our care, she is an amazing lady, we are lucky to have her.
Thank you for all your support to the team especially your carol-singing friends, for their amazing performance.
Thank you again and Merry Christmas.

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Overall Experience  Overall Experience 5.0 out of 5

Mum remains happy at Cuffley Manor Care Home and has been well cared for, especially during some recent challenging times. The staff have always been very friendly and professional and there is always plenty of activity to keep the residents occupied.
Mum would love to have more opportunities to go
out and about and it would be good to see Cuffley Manor invest in its own transportation for residents.
Overall, Cuffley Manor remains a lovely home that is easy to recommend.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Good Evening,
Your mum is a special person, she is beautiful inside and out. You are always wonderful and kind to the teams and other residents; nothing is ever too difficult for you. The Cuffley team would like to say thank you for always supporting the team, we feel blessed to you and your family at Cuffley.
Thank you for always completing feedback on our behalf.

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Overall Experience  Overall Experience 5.0 out of 5

The premises are always well kept and the staff are always extremely welcoming and very helpful. Overall, a very comfortable feeling.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Thank you for your beautiful and lovely feedback, the teams will be impressed and short of words. We are humble and lucky to have your loved one at Cuffley Manor.
This is a beautiful way to start our week, it is always nice to see you in the home.

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Overall Experience  Overall Experience 5.0 out of 5

This nursing home is a five-star hotel. The residents want for nothing. The staff are kind and so attentive. The food is excellent and the activities varied. There is something for everyone.

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Overall Experience  Overall Experience 4.0 out of 5

Overall, very good experience. Staff are very friendly and helpful. I do feel that my grandma would benefit from a bit more exercise/movement. Otherwise, I feel that she is being looked after the best she can be.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

It is always great to hear from you and thank you for your lovely feedback, it means a lot to me and the team. I will ensure Nan has more exercise with the team, I know how much she loves her walks.
Thank you for taking the time to send us your review, do have a pleasant week.

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Overall Experience  Overall Experience 5.0 out of 5

Very well-organised and lovely room.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Thank you so much for your review, we are always so grateful to receive such a lovely comment, the team will be delighted.
Thank you for your time and entrusting your dad in our care, we appreciate your feedback and time, it is always a pleasure to see you in the home.

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Overall Experience  Overall Experience 4.0 out of 5

Very nice home, although my father was asking for an exercise bike but may be confused. Otherwise, very nice home and ideal for them locally, nearby. Like the fact that my mum can have her car available if she needs to pop home locally etc.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Thank you so much for taking the time to complete a review on our website, it was a pleasure having your parent stay with us. They are both delightful and full of life.

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Overall Experience  Overall Experience 3.0 out of 5

Resident enjoyed activities more when they were held in the cafe area.

Reply from Marion Wak-Williams, Home Manager at Cuffley Manor

Thank you very much for taking the time to review our home, it was lovely speaking to you earlier, we value your feedback and take onboard areas we can improve.
We are thrilled Mum is enjoying her stay at Cuffley Manor and that you have rated us excellent in some areas, I will relay your review to the team which will make them all very happy indeed.

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Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Cuffley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 69 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 68 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Cuffley Manor is calculated as follows: ( (734 Excellents x 5) + (70 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 814 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cuffley Manor is based on 68 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 68 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jan 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (20)

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Meet the Team (8)

Alex

Alex Borobeica

Job Title: Home Manager

Joined: 2025

We’re delighted to welcome Alexandra (Alex) Borobeica as the new Home Manager at Cuffley Manor Care Home.


Alex brings with her a wealth of experience across the health and social care sector. Her career has taken her across Europe, supporting vulnerable adults in Germany, Austria, Italy and Portugal, before making England her home in 2014.


Having grown from Health Care Assistant to Deputy Manager and now Home Manager, Alex is deeply committed to compassionate, person-centred care and positive, values-led leadership. She holds a Level 5 Diploma and a BSc in Health and Social Care and is currently studying for a Master’s in International Business Management.


Alex’s leadership is grounded in kindness, empathy and inclusion. Her favourite quote by Eleanor Roosevelt says it all: “To handle yourself, use your head; to handle others, use your heart.”


Alex’s aspiration is creating a place of safety, dignity and care – a true home for our residents.

Lyju

Lyju Jose

Job Title: Care Services manager (CSM)

Joined: 2021

Prior to moving to the UK, I was a Registered Nurse (RN) working as a staff nurse for three years in an Emergency Care Unit, in New Delhi, India.


I came to the UK in 2008, initially to study for an NVQ Level 4 in Health and Social Care, as part of understanding both the social and medical care provided in the UK.


I was fortunate to be able to work for Care Homes, initially as a Senior Care Assistant. As I developed my skills, knowledge, and exposure to the care home environment, I was promoted to Team Leader, then an opportunity became available to become an Assistant Manager in 2016.


I joined the TLC group as a Care Service Manager at Cuffley Manor in May 2021 and I am loving the family atmosphere here. I am very passionate about care and people, and I strive to ensure that our residents are receiving outstanding person-centred care in a safe homely environment.

Zachary

Zachary Ekpe

Job Title: Business Development Manager

Joined: 2025

With over a decade of experience in the health and social care sector, I have spent the past year proudly serving with TLC, specialising in residential and dementia care. From a young age, I’ve been deeply passionate about supporting our senior population and have dedicated my career to ensuring the highest standards of care and wellbeing for those we serve.


As your first point of contact for admission-related enquiries, I look forward to guiding you through the process and helping you find the most suitable care solutions for you or your loved one.

Ann

Ann Atienza

Job Title: Hotel Services Manager

Joined: 2025

Ann has worked for many years in the hotel industry, working for a number of reputable global hotel companies such as Hilton, Marriot and Shangri-La. In recent years, Ann has found herself in the States working for hotels in California.


Academically speaking, Ann is a distinguished member of our team achieving a BSc in 'Hotel Restaurant Management' - something that she uses every day in her role at Cuffley Manor. In 2025, Ann took a big leap of faith when she moved back across the Atlantic to join the TLC Group as Hotel Services Manager in Cuffley Manor and has since settled into the UK.


Ann, is excited, driven and passionate about making residents and families feel heard and she is always looking to improve the vistor, dining and resident's experience of all those who come into Cuffley Manor.

Andre

Andre Williams

Job Title: Head Chef

Joined: 2024

My journey as a Chef began in 2005 when I started working as a Chef Assistant in a care home.


I gradually learnt my trade as the years went on and have also worked in numerous places, including restaurants and hospitals.


I started working with TLC in January 2024 as a chef, and in March 2024, I became the head chef at Cuffley Manor.


I am good at conveying my feelings through my food. To find happiness in cooking is an art, and that gives me the passion and encouragement to inspire other people to become the best at their craft they can be.

Millie

Millie Solley

Job Title: Practice Development Lead

Joined: 2017

I have worked in the care sector for over 40 years having started work as an activities coordinator in my home country of Scotland. I then started my career as a care assistant and senior carer in hospitals and care homes.


I took a career break when I had my twins and studied for the Higher Social Care Programme in Edinburgh as a mature student. It was here I was diagnosed with Dyslexia and took part in a programme for those over 40 in education. Ten years ago, I moved to England as a team leader and progressed to Care Services Manager and then home manager.


I joined TLC Care in 2017 as Regional Support Manager before progressing to Learning and Development Coach, and now, I am in a role I have a great passion for at Cuffley Manor.

Joanna

Joanna Gracyzk

Job Title: Head of Housekeeping

Joined: 2016

I joined Cuffley Manor in June 2016 when it first opened, with new residents joining. I was able to offer care and housekeeping. This was so important for me to learn and understand, and today I can say I am very proud of my home, as this gives me so much joy and satisfaction seeing our family grow at Cuffley Manor.


Seeing residents’ smiles, taking time to sit and talk with them, sometimes, little things are like milestones, seemingly insignificant, but with a huge impact. That’s what working at Cuffley Manor is for me.


In my spare time, I like reading fantasy books, travelling and spending time with my family. I like to learn new skills and always carry a beautiful smile.

Akshay Sanjai

Akshay Sanjai Edathottiyil

Job Title: Business Support Manager

Joined: 2023

I came to the UK to pursue my master's. I started working for TLC as a part-time care assistant in 2021. Though I had never worked in the field of care before, my experience at TLC has piqued my curiosity in it. I was formerly employed in Cherry Hinton, but due to commuting issues, I was transferred to Cuffley Manor. I grew close to the Cuffley people, and I eagerly anticipated working alongside my colleagues each day.
My academics required me to participate in an internship program. I received an offer from TLC to work as an administrator and financial assistant for a year at the Carlton Court Care Home. I was given fresh opportunities for learning and growth while I was at Carlton. I would say that Carlton changed the course of my financial career. I was now offered the amazing chance to return to Cuffley Manor in the capacity of Manager of Finance and HR.

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