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Cuffley Manor

Coopers Lane Road, Potters Bar, Hertfordshire EN6 4AA
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Really nice place, the layout is fantastic, facilities are outstandinNick p(Son of Resident/Service User)
Cuffley Manor, Potters Bar
My mum is happy and well cared for,L K(Daughter of Resident/Service User)
Cuffley Manor, Potters Bar
The staff are wonderful and friendly, the food is excellent and variedRobina S(Resident / Service User)
Cuffley Manor, Potters Bar

Cuffley Manor is an award-winning care home in Potters Bar offering exceptional residential and dementia care in a setting of comfort, elegance and warmth.

For those living with memory loss, tailored dementia care promotes comfort, confidence and wellbeing. The home is working towards the Dementia Care Accreditation, reflecting a commitment to excellence in specialist support. An experienced and compassionate team provides person-centred care, enabling each resident to live with dignity, independence...  

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Care Provided by Cuffley Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Accreditations

  •  The National Dementia Care Accreditation Scheme (NaDCAS)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,850 - £1,950£2,000 - £2,100
Residential Dementia Care£1,900 - £2,000£2,050 - £2,150

Our weekly fees are tailored to individual needs and requirements, ensuring the best personalised care and services. All fees are subject to a pre-admission assessment. For detailed information about inclusions and current offers, please feel free to contact us directly—we’d be happy to assist you!

Contact Cuffley Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Alexandra Borobeica (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Visits to Cuffley Manor are warmly encouraged, offering families and potential residents the opportunity to experience the home’s welcoming environment through in-person tours. Visitors are invited to explore the facilities and meet the dedicated team, ensuring they feel confident and comfortable about their decision. All visitors are requested to sign in at reception upon arrival, with protocols in place to maintain a safe and secure environment. For the latest information on visiting arrangements or to arrange a tour, contact the home directly.

Parking

  • Parking is available onsite at Cuffley Manor, shared with Cooperscroft Care Home. In the event all spaces are occupied, visitors are encouraged to speak with reception, where the team will be happy to provide guidance on alternative parking options nearby.

Cuffley Manor Reviews (181)

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9.9

Cuffley Manor has a Review Score of 9.9 (9.923) out of 10, based on 41 reviews in the last 2 years. Over all time Cuffley Manor has 181 reviews.

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Showing 181 reviews matching selected criteria
Review from Yvonne B (Wife of Resident) published on 22 October 2024 Submitted via Postal Card
Overall Experience

The staff and the care is exceptional and could not ask for better. Putting my husband into care was the hardest decision I have ever made. I still feel guilt, but in the end, it was right for him. Cuffley Manor is like a first class country hotel. I love it.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

You are one of the lovely people we have come across, so devoted to your wonderful husband. Thank you for entrusting him to us; we feel lucky to have your family's support. We truly appreciate you taking the time to share your kind words. The team was very touched by your feedback. Thank you!

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Review from C M (Daughter-in-law of Resident) published on 13 September 2024 Submitted via Postal Card
Overall Experience

Cuffley Manor organised a wonderful 90th birthday celebration for my father-in-law. Great food and the staff were extremely friendly and helpful.

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Review from S M (Grandson of Resident) published on 13 September 2024 Submitted via Postal Card
Overall Experience

I came to celebrate my Grandfather's 90th and we ate in the guest room. The food and catering were delicious and the table was set beautifully. All of the staff were very communicative and very friendly. We all had a great time.

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Review from D S (Daughter of Resident) published on 11 September 2024 Submitted via Postal Card
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I am very happy with the care my Mother receives at Cuffley Manor.

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Review from T E (Friend of Resident) published on 8 August 2024 Submitted via Postal Card
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Found my friend to be presentably dressed and in good spirits.
The room is clean and tidy.
Reception friendly.
Staff helpful.

Overall appearance property is good.

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Review from J F (Daughter of Resident) published on 24 July 2024 Submitted via Postal Card
Overall Experience
Cuffley Manor is an exceptional care home. We couldn't be happier with the care my Mum receives here. This was the best decision we made.

Everyone who works here is fantastic, the best there is. The management is outstanding.

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Review from I V (Friend of Resident) published on 24 July 2024 Submitted via Postal Card
Overall Experience
Cuffley Manor is like a 5-star hotel. The staff are very friendly, caring and respectful. The gardens are well looked after and there is lovely seating in different areas for residents and visitors.

I would recommend Cuffley Manor to anybody who is looking for residential care.

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Review from P D (Son of Resident) published on 16 July 2024 Submitted via Postal Card
Overall Experience

My Mother is very happy here. She enjoys the activities and social interactions and has progressed from wheelchair to simmer. We know she is safe and with people who care, and getting well fed!

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Review from J G (Daughter of Resident) published on 13 June 2024 Submitted via Postal Card
Overall Experience

Mum has been here since January 2024 and has been thriving very well. She is getting stronger every day, when she came in she was in a lot of pain struggling to walk, and in a wheelchair a lot of the time. Now with the wonderful care of the nurses and the good food (and wine), she is walking a lot with the zimmer. She loves the activities, food, the cafe, and the family atmosphere.

Reply from Ravi Joshi, Business Development Manager at Cuffley Manor

Thank you for sharing your mother's positive experience since January 2024! We're delighted to hear she's thriving and gaining strength. Our dedicated team, nutritious meals, and engaging activities are all aimed at enhancing our residents' quality of life. It's wonderful to know she enjoys the...  

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Review from W D (Resident / Service User) published on 13 June 2024 Submitted via Postal Card
Overall Experience

I came here in January 2024. I have settled in very well. The nurses take care of my every need. I love having a shower every day. I also enjoy going to as many activities as possible which keeps me busy. The nurses are wonderful they are very attentive and I feel they 'know me' and my personal needs. The food is great. I love the garden, the cafe, the exercise classes, having my hair and nails done, and the nurses.

Reply from Ravi Joshi, Business Development Manager at Cuffley Manor

Thank you for sharing your experience. We're thrilled to hear that you've settled in well and are enjoying your daily showers, activities, and the attentive care from our wonderful nurses. It's great to know that you feel understood and supported. We're also pleased you enjoy the food, garden,...  

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Review from K C (Respite Resident) published on 7 June 2024 Submitted via Postal Card
Overall Experience
I first came to CM in August 2023 for 5 weeks to recover from a back problem and have now been back for two weeks in May 2024 to recover from a hip replacement operation.

I am pleased to see the same staff here as in 2023 who have been excellent again. I have no complaints about anything and would recommend CM to anyone who would require care.

Reply from Ravi Joshi, Business Development Manager at Cuffley Manor

Thank you for sharing your positive experiences with Cuffley Manor! We are thrilled to hear that you chose to return to us for your recovery needs and that our team consistently provided excellent care during both of your stays. It's heartening to know that the continuity of our dedicated staff has...  

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Review from Damela K (Mother-in-law of Resident) published on 8 May 2024 Submitted via Postal Card
Overall Experience
Friendly home with outstanding care provided.

The staff are excellent in all they do.

Reply from Ravi Joshi, Business Development Manager at Cuffley Manor

Thank you very much for taking the time to share your feedback with us. We sincerely appreciate your input and are thrilled to hear about your experience at Cuffley Manor. Your review is invaluable to us as it helps us to continuously improve and deliver the best possible experience to our customers.

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Review from Sharon G (Daughter of Resident) published on 8 May 2024 Submitted via Postal Card
Overall Experience

My mum is very happy and well looked after. The staff are all very kind, caring and helpful. The most important thing is to know your mum is safe and treated well by others when you are not around. My mum has dementia, so cannot always communicate how she feels, but the staff know her well and how to support her. This is the most important thing. The facilities, service, rooms and cleanliness are excellent.

Reply from Ravi Joshi, Business Development Manager at Cuffley Manor

Thank you so much for sharing your positive feedback with us. It warms our hearts to hear that your mum is happy and well cared for at our facility. It's wonderful to hear that you've found our staff to be kind, caring and helpful. Knowing your mum's individual needs and how to support her is...  

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Review from Patricia T (Respite Resident) published on 8 May 2024 Submitted via Postal Card
Overall Experience

My experience has been wonderful. Having been to Cuffley Manor before has been like being among friends yet again. The staff are so caring and friendly all the time, whatever the situation. The building is so bright and welcoming. I would recommend Cuffley Manor to anyone.

Reply from Ravi Joshi, Business Development Manager at Cuffley Manor

Thank you so much for sharing your positive experience with us! We're thrilled to hear that you feel at home whenever you visit Cuffley Manor. Our dedicated staff takes great pride in providing caring and friendly service to all our guests, and it's wonderful to know that you feel that warmth every...  

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Review from S B (Friend of Resident) published on 23 April 2024 Submitted via Postal Card
Overall Experience

Whenever I visit all of the staff are friendly and happy. The manager is lovely, always calm and friendly. Everywhere is bright and clean. So many areas to go to, and residents don't have to stay in their rooms. There are also lots of activities for residents to take part in. My friend says she is very happy at Cuffley Manor and so well looked after.

Reply from Ravi Joshi, Business Development Manager at Cuffley Manor

Thank you for your glowing feedback! At Cuffley Manor, we prioritize creating a warm, welcoming environment for our residents. Our dedicated staff, led by our friendly manager, strives to ensure everyone feels at home. We're delighted to provide a variety of activities and spaces, promoting social...  

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Review from Ronnie S (Wife of Resident) published on 1 April 2024 Submitted via Website
Overall Experience

My wife has been a resident at Cuffley Manor since August 2023. She has early onset Alzheimer's and so is young in comparison to the other residents. This could pose a challenge for the home and staff but they have cared for her superbly considering the unique circumstance. They ensure that she is included in all the activities and encourage her when she is resistant. One of the features of Cuffley Manor is how well all the staff get to know the residents even if they don't work directly with them. There always appear to be different activities and celebrations depending on the time of year and regular trips are organised. Although my wife's condition means she has better days than others overall she is happy and well cared for. She is a vegetarian and again the home has accommodated this and she has a variety of meals across the week. I believe my wife is treated with respect and dignity no matter what behaviours she may present day by day. Overall this a wonderful care home.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Thank you so much for taking the time to share your and your family's experience of the team and the home. Your wife is an amazing lady who is loved by all, the residents, and team. She is always a joy to be around.Thank you for choosing Cuffley Manor, your feedback means a lot to me and the team.

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Review from John S (Friend of Resident) published on 19 February 2024 Submitted via Postal Card
Overall Experience

I visit a friend who always appears to be happy.

Reply from Marion Wak-Williams, Manager at Cuffley Manor
It is a pleasure hearing from you, your feedback has put sunshine to our day.

Thank you so much for taking the time to leave feedback on our website.

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Review from E T (Daughter of Resident) published on 7 February 2024 Submitted via Postal Card
Overall Experience

The month of December was full of activity and cheer. The Christmas party and lunch were great and much enjoyed. Always happy to see my mum looking well-groomed and cheerful.

Reply from Ravi Joshi, Business Development Manager at Cuffley Manor

Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic time at our Christmas party and lunch. It's heartwarming to know that you and your mum enjoyed the festivities and that she looked well-groomed and cheerful. Creating memorable experiences for our guests...  

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Review from Robert R (Son of Resident) published on 6 February 2024 Submitted via Postal Card
Overall Experience

I was apprehensive about having to put my father in a care home due to his progressive Alzheimer's condition. All the staff at Cuffley Manor have been very welcoming and friendly, whenever we visit. The staff who have come into contact with my father are very respectful and helpful, and he always smiles when he comes into contact with staff members. My dad feels he's in a hotel rather than a care home. I would recommend Cuffley Manor to all your elderly loved ones. They will be in good hands.

Reply from Ravi Joshi, Business Development Manager at Cuffley Manor

Thank you immensely for sharing your heartfelt feedback. We understand how difficult it can be to make decisions regarding a loved one's care, especially in the face of progressive conditions like Alzheimer's. Your trust in us means the world, and we're truly honoured to be entrusted with your...  

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Review from N C (Next of Kin) published on 5 February 2024 Submitted via Postal Card
Overall Experience

From reception to visiting my friend everything is excellent. Friendly and caring staff, excellent food and service to visitors as well as clean rooms with plenty of activities. Highly recommended.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

We appreciate your time and continuous support of the team. Thank you for choosing Cuffley.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 January 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (43) & Events (16)

News
  • 17 Aug 2026

    Getting Active with Heart Throbs! Today, we had the pleasure of stepping out into the local community and joining Heart-Throbs Cardiac Exercise & Support Group for one of their fantastic...

  • 17 Aug 2026

    Cuffley Manor on Air - Sharing Our Passion for Care We were delighted to have Ross, Business Development Manager, and Alex, our Home Manager at Cuffley Manor Care Home, joined...

  • 29 Jul 2026

    Cuffley Manor Care Home Celebrates 10 Years of Care, Community and Cherished Memories Cuffley Manor Care Home recently celebrated a very special milestone as we marked our 10th Anniversary with...

Upcoming Events
  • 17 Sep 2026Organiser: Cuffley Manor
  • 21 Sep 2026Organiser: Cuffley Manor
  • 25 Sep 2026Organiser: Cuffley Manor

Awards / Recognitions (21)

  • 30 Jan 2026Recipient: TLC Care Ltd
  • 19 Jun 2025Recipient: TLC Care Ltd
  • 31 Jan 2025Recipient: TLC Care Ltd

Accreditations

Meet the Team (8)

Alex Borobeica
Alex BorobeicaJob Title Home ManagerJoined 2025

Alex brings with her a wealth of experience across the health and social care sector. Her career has taken her across Europe, supporting vulnerable adults in Germany, Austria, Italy and Portugal, before making England her home in 2014.

Having grown from Health Care Assistant to Deputy Manager and now Home Manager, Alex is deeply committed to compassionate, person-centred care and positive, values-led leadership. She holds a Level 5 Diploma and a BSc in Health and Social Care and is currently studying for a Master’s in International Business Management.

Alex’s leadership is grounded in kindness, empathy and inclusion. Her favourite quote by Eleanor Roosevelt says it all: “To handle yourself, use your head; to handle others, use your heart.”

Alex’s aspiration is creating a place of safety, dignity and care – a true home for our residents.

Sheila Maniti
Sheila ManitiJob Title Care Service Manager

Sheila is a Registered Nurse with years of experience in management and team leadership. As Care Service Manager, Sheila combines clinical knowledge with a person-centred approach to ensure the highest standards of resident care and operational excellence.

Sheila’s career in TLC Care is built on a comprehensive foundation, having progressed through every level of the frontline workforce. Starting as a Care Assistant and advancing to Team Leader and Nurse, Sheila has gained firsthand insight into the daily lives of residents and the essential support required by care teams. Sheila then progressed to the role of Practice Development Lead, where she specialised in training and mentoring both nursing and care teams to elevate clinical competencies and service delivery.

Prior to joining the TLC team, Sheila also served as a Case Manager within a care home setting, where she excelled in navigating care pathways and coordinating multidisciplinary support for residents with diverse needs. Sheila’s background in case management ensures that care planning is meticulous, advocacy is prioritised, and every resident receives a bespoke care experience.

Driven by a passion for professional development and quality improvement, Sheila is dedicated to fostering a culture of excellence. Sheila is committed to empowering the team through continuous learning and ensuring that the home remains a safe, vibrant, and compassionate environment for all residents and their families.

Ross Masterson
Ross MastersonJob Title Business Development ManagerJoined 2026

My name is Ross Masterson, and I am delighted to have joined Cuffley Manor Care Home as the Business Development Manager.

With over 25 years of experience in sales and business development, I have built my career on developing strong relationships, supporting sustainable growth and delivering exceptional customer service. I am passionate about creating positive experiences and helping people make informed decisions with confidence.

I am excited to be part of the Cuffley Manor team and look forward to working closely with residents, families, healthcare professionals and our local community, while promoting the outstanding care, hospitality and lifestyle our home provides.

Outside of work, I enjoy keeping active by playing football and have recently taken up kickboxing as a new challenge. I am also a lifelong Arsenal F.C. supporter, enjoy reading, and am a proud father to two wonderful daughters who inspire and motivate me every day.

I look forward to meeting you and welcoming you to Cuffley Manor.

Manveer Singh
Manveer SinghJob Title Hotel Services ManagerJoined 2024

Manveer brings a wealth of experience to TLC Cuffley Manor, having worked in prestigious 5-star hotels in Dubai and India. With a strong background in hospitality and service excellence, Manveer ensures that every aspect of our hotel services, from housekeeping to dining, meets the highest standards of quality and care.

Passionate about creating a welcoming and luxurious environment, Manveer is dedicated to enhancing the comfort and well-being of our residents by blending world-class hospitality with a personalised touch. His attention to detail and commitment to excellence make him an invaluable part of the team.

Akshay Sanjai Edathottiyil
Akshay Sanjai EdathottiyilJob Title Business Support ManagerJoined 2023
I came to the UK to pursue my master's. I started working for TLC as a part-time care assistant in 2021. Though I had never worked in the field of care before, my experience at TLC has piqued my curiosity in it. I was formerly employed in Cherry Hinton, but due to commuting issues, I was transferred to Cuffley Manor. I grew close to the Cuffley people, and I eagerly anticipated working alongside my colleagues each day.

My academics required me to participate in an internship program. I received an offer from TLC to work as an administrator and financial assistant for a year at the Carlton Court Care Home. I was given fresh opportunities for learning and growth while I was at Carlton. I would say that Carlton changed the course of my financial career. I was now offered the amazing chance to return to Cuffley Manor in the capacity of Manager of Finance and HR.

Joanna Gracyzk
Joanna GracyzkJob Title Head of HousekeepingJoined 2016

I joined Cuffley Manor in June 2016 when it first opened, with new residents joining. I was able to offer care and housekeeping. This was so important for me to learn and understand, and today I can say I am very proud of my home, as this gives me so much joy and satisfaction seeing our family grow at Cuffley Manor.

Seeing residents’ smiles, taking time to sit and talk with them- sometimes, little things are like milestones, seemingly insignificant, but with a huge impact. That’s what working at Cuffley Manor is for me.

In my spare time, I like reading fantasy books, travelling and spending time with my family. I like to learn new skills and always carry a beautiful smile.

Bibin Byju
Bibin ByjuJob Title Maintenance ManagerJoined 2025

Bibin -Maintenance Manager, who brings a strong background in the construction industry and extensive experience in both new-build projects and property maintenance. With a keen eye for detail and a commitment to high standards of workmanship, Bibin ensures that our environment remains safe, well-maintained and welcoming at all times.

Originally from India, Bibin values hard work, precision and reliability, qualities that are reflected in his professional approach each day.

Outside of work, he enjoys spending time in the kitchen, particularly on Sundays, when he prepares vibrant, flavourful dishes for family and friends. Cooking is a passion of his and a wonderful way for him to bring people together.

Vanya Joshi
Vanya JoshiJob Title Wellbeing LeadJoined 2025

From an early age, I developed a deep commitment to supporting wellbeing and mental health, always taking pride in helping those around me feel valued and uplifted.

During my Honours degree in Psychology, I became increasingly aware of the profound connection between physical health and mental well-being. This insight inspired me to pursue a Master’s in Health Psychology at UCL, where I specialised in understanding and promoting positive behaviour change. My academic training has equipped me with strong, evidence-based skills in therapeutic communication, holistic assessment, and person-centred care.

Alongside my studies, I gained valuable experience working within the NHS, supporting diverse patient groups and developing key competencies in safeguarding, multidisciplinary teamwork, and delivering high-quality, compassionate care. Combined with a personal enthusiasm for organising meaningful activities and creating joyful, purposeful environments, these experiences naturally guided me to my role at Cuffley Manor.

Here, I am dedicated to delivering exceptional wellbeing support—honouring every resident with the same respect, warmth, and dignity I would offer my own family, and ensuring that each day holds moments of connection, laughter, and quality care.

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