Cuffley Manor

Coopers Lane Road, Potters Bar EN6 4AA
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9.9 171 Reviews
  • Cuffley Manor, Potters Bar
Cuffley Manor is an award-winning care home in Potters Bar offering exceptional residential and dementia care in a setting of comfort, elegance and warmth.

For those living with memory loss, tailored dementia care promotes comfort, confidence and wellbeing. The home is working towards the Dementia Care Accreditation, reflecting a commitment to excellence in specialist support. An experienced and compassionate team provides person-centred care, enabling each resident to live with dignity, independence and purpose.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

Cuffley Manor combines luxury with homely comfort. Residents enjoy en-suite bedrooms with stylish décor, peaceful lounges, a private cinema, spa, on-site salon and café. Features such as the themed pub, The Cuffley Arms, and a putting green bring familiarity and enjoyment to daily life. The Bistro serves afternoon tea and coffee in a welcoming space, encouraging social connection.

An all-inclusive package covers fine dining, luxury treatments and varied activities. The wellbeing programme reflects individual interests, offering creative arts, fitness sessions, live entertainment and themed events.

Set near the green belt of Potters Bar, the home offers a peaceful location with easy access to shops and transport links. Landscaped gardens provide tranquil outdoor spaces to enjoy year-round.

Cuffley Manor is a vibrant and caring community where residents are supported to live life fully, in comfort and with confidence.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1850 – £1950
  • Self-Funded Residential Dementia Care: £1900 – £2000
  • RESPITE Self-Funded Residential Care: £2000 – £2100
  • RESPITE Self-Funded Residential Dementia Care: £2050 – £2150

Our weekly fees are tailored to individual needs and requirements, ensuring the best personalised care and services. All fees are subject to a pre-admission assessment. For detailed information about inclusions and current offers, please feel free to contact us directly—we’d be happy to assist you!

These prices are only a guideline, please contact Cuffley Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Marion Wak-Williams (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visits to Cuffley Manor are warmly encouraged, offering families and potential residents the opportunity to experience the home’s welcoming environment through in-person tours. Visitors are invited to explore the facilities and meet the dedicated team, ensuring they feel confident and comfortable about their decision.


    All visitors are requested to sign in at reception upon arrival, with protocols in place to maintain a safe and secure environment. For the latest information on visiting arrangements or to arrange a tour, contact the home directly.

Parking

  • Parking is available onsite at Cuffley Manor, shared with Cooperscroft Care Home. In the event all spaces are occupied, visitors are encouraged to speak with reception, where the team will be happy to provide guidance on alternative parking options nearby.

9.9

Cuffley Manor has a Review Score of 9.9 (9.892) out of 10, based on 68 reviews in the last 2 years.
Over all time Cuffley Manor has 171 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Cuffley Manor
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Total of 171, showing 21-40
Review from David W (Son of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care facility lived up to my expectations and beyond. TLC is justified as tender, loving care. Every member of staff I met were kind and polite. The nursing staff are very patient in sometimes difficult circumstances. My mother needed respite and the manager was willing to assess her needs at short
notice. Mother has told me how good the food is and she enjoyed many of the activities. No complaints.
Reply from Dr. Ivy Nyein, Business Development Manager at Cuffley Manor

Thank you so much for your kind words and recommendation. It means the world to us that you and your mother had such a positive experience. Knowing she enjoyed the food, activities, and care warms our hearts and inspires us to keep doing our best. Once part of the Cuffley family, always part of the family. Please don't hesitate to reach out if you need anything in the future. We are always there for you.

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Review from Jacqueline L (Friend of Resident) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm welcoming staff as soon as you enter home. It's perfect. Everyone so kind. My friend is very happy here.
Reply from Marion Wak-Williams, Manager at Cuffley Manor

Thank you for visiting our home and taking the time to leave a review. We truly appreciate your feedback and hope to see you again soon!

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Review from Rosanna N (Friend of Resident) published on 12 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On my visit to the home today, I found everyone so helpful. Everywhere was so clean, spotless. There was plenty of activity for the residents and they all looked happy and contented. I know a couple of people who have staying in the home, who were very happy.
Reply from Marion Wak-Williams, Manager at Cuffley Manor

This is truly what we aspire to achieve - ensuring our residents and their loved ones have this experience. Thank you for taking the time to share your thoughts and experiences. Have a wonderful day.

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Review from J J (Cousin of Resident) published on 12 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found the home amazing, like going to a 5 star hotel. Was amazing at how kind and clean it was.
Reply from Marion Wak-Williams, Manager at Cuffley Manor

Thank you for your time and thoughts; we truly do not take them for granted. It's always a pleasure to have you in our home.

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Review from R J (Cousin of Resident) published on 12 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely amazed at the standard of facilities here. So clean and wonderfully decorated everywhere. Would like to end up here myself if the need.
Reply from Marion Wak-Williams, Manager at Cuffley Manor

Your feedback has put a smile on all of our faces. It has truly brightened our day, and we are grateful for your time and thoughts. Please do come again, and have an amazing day!

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Review from B D (Friend of Resident) published on 12 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My third visit to an old friend. Everything is excellent standard, the care sympathetic. She seems settled and content.
Reply from Marion Wak-Williams, Manager at Cuffley Manor

Thank you for your lovely feedback and for visiting the home, we hope to see you soon on your next visit.

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Review from H B (Sister of Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Family reunion lunch, all managed very well. The room very pleasant, table decorated well. Food (finger) very good and good quality. Staff very helpful, smiley and willing. Overall very good experience enjoyed by my sister who is mostly bed bound. Thank you.
Reply from Marion Wak-Williams, Manager at Cuffley Manor

Thank you for visiting our home and for taking the time to complete a review for us. We hope to see you soon.

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Review from B H (Daughter of Resident) published on 30 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst my mother was at the home, she was very well looked after. The staff were always most understanding of her needs, as her mental health deteriorated due largely to her dementia. Towards the end of August, her general health worsened and during her final days, her carers were exceptional in the
manner in which they cared for her, ensuring she was always comfortable and pain free.
Her passing could not have been better managed or peaceful.
Reply from Marion Wak-Williams, Manager at Cuffley Manor

It was a pleasure having your mum stay with us. Thank you for entrusting us with her care. She and your entire family will be greatly missed.

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Review from Bill D (Friend of Resident) published on 22 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a visitor, I am very impressed by the staff and the facilities. I don't have experience of food or rooms but my friend says they are good.
Reply from Marion Wak-Williams, Manager at Cuffley Manor

Thank you so much for visiting our home and taking the time to provide feedback. We truly appreciate it and hope to see you again soon.

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Review from Yvonne B (Wife of Resident) published on 22 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and the care is exceptional and could not ask for better. Putting my husband into care was the hardest decision I have ever made. I still feel guilt, but in the end, it was right for him. Cuffley Manor is like a first class country hotel. I love it.
Reply from Marion Wak-Williams, Manager at Cuffley Manor

You are one of the lovely people we have come across, so devoted to your wonderful husband. Thank you for entrusting him to us; we feel lucky to have your family's support. We truly appreciate you taking the time to share your kind words. The team was very touched by your feedback. Thank you!

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Review from S M (Grandson of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to celebrate my Grandfather's 90th and we ate in the guest room. The food and catering were delicious and the table was set beautifully. All of the staff were very communicative and very friendly. We all had a great time.
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Review from C M (Daughter-in-law of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cuffley Manor organised a wonderful 90th birthday celebration for my father-in-law. Great food and the staff were extremely friendly and helpful.
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Review from D S (Daughter of Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my Mother receives at Cuffley Manor.
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Review from T E (Friend of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Found my friend to be presentably dressed and in good spirits.
The room is clean and tidy.
Reception friendly.
Staff helpful.
Overall appearance property is good.
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Review from J F (Daughter of Resident) published on 24 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cuffley Manor is an exceptional care home. We couldn't be happier with the care my Mum receives here. This was the best decision we made.
Everyone who works here is fantastic, the best there is. The management is outstanding.
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Review from I V (Friend of Resident) published on 24 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cuffley Manor is like a 5-star hotel. The staff are very friendly, caring and respectful. The gardens are well looked after and there is lovely seating in different areas for residents and visitors.
I would recommend Cuffley Manor to anybody who is looking for residential care.
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Review from P D (Son of Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother is very happy here. She enjoys the activities and social interactions and has progressed from wheelchair to simmer. We know she is safe and with people who care, and getting well fed!
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Review from J G (Daughter of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here since January 2024 and has been thriving very well. She is getting stronger every day, when she came in she was in a lot of pain struggling to walk, and in a wheelchair a lot of the time. Now with the wonderful care of the nurses and the good food (and wine), she is walking a lot with
the zimmer. She loves the activities, food, the cafe, and the family atmosphere.
Reply from Ravi Joshi, Business Development Manager at Cuffley Manor

Thank you for sharing your mother's positive experience since January 2024! We're delighted to hear she's thriving and gaining strength. Our dedicated team, nutritious meals, and engaging activities are all aimed at enhancing our residents' quality of life. It's wonderful to know she enjoys the food, the cafe, and the family atmosphere. Your feedback motivates us to continue providing excellent care and a supportive community.

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Review from W D (Resident) assisted by family/friend published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here in January 2024. I have settled in very well. The nurses take care of my every need. I love having a shower every day. I also enjoy going to as many activities as possible which keeps me busy. The nurses are wonderful they are very attentive and I feel they 'know me' and my personal needs.
The food is great. I love the garden, the cafe, the exercise classes, having my hair and nails done, and the nurses.
Reply from Ravi Joshi, Business Development Manager at Cuffley Manor

Thank you for sharing your experience. We're thrilled to hear that you've settled in well and are enjoying your daily showers, activities, and the attentive care from our wonderful nurses. It's great to know that you feel understood and supported. We're also pleased you enjoy the food, garden, cafe, exercise classes, and personal grooming services. Your satisfaction with our care and facilities means a lot to us. Your feedback encourages us to continue providing a nurturing and engaging environment for all our residents.

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Review from K C (Respite Resident) published on 7 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I first came to CM in August 2023 for 5 weeks to recover from a back problem and have now been back for two weeks in May 2024 to recover from a hip replacement operation.
I am pleased to see the same staff here as in 2023 who have been excellent again. I have no complaints about anything and would
recommend CM to anyone who would require care.
Reply from Ravi Joshi, Business Development Manager at Cuffley Manor

Thank you for sharing your positive experiences with Cuffley Manor! We are thrilled to hear that you chose to return to us for your recovery needs and that our team consistently provided excellent care during both of your stays. It's heartening to know that the continuity of our dedicated staff has made a positive impact on your healing process. Your recommendation means a great deal to us, as we strive to offer the best care and support to all our patients. We wish you continued good health and a smooth recovery. If you ever need further assistance, we're here for you.

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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Cuffley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 68 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 67 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.892 for Cuffley Manor is calculated as follows: ( (725 Excellents x 5) + (69 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 803 Ratings = 4.892
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cuffley Manor is based on 67 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 67 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jan 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (20)

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Meet the Team (8)

Alex

Alex Borobeica

Job Title: Home Manager Joined: 2025

We’re delighted to welcome Alexandra (Alex) Borobeica as the new Home Manager at Cuffley Manor Care Home.


Alex brings with her a wealth of experience across the health and social care sector. Her career has taken her across Europe, supporting vulnerable adults in Germany, Austria, Italy and Portugal, before making England her home in 2014.


Having grown from Health Care Assistant to Deputy Manager and now Home Manager, Alex is deeply committed to compassionate, person-centred care and positive, values-led leadership. She holds a Level 5 Diploma and a BSc in Health and Social Care and is currently studying for a Master’s in International Business Management.


Alex’s leadership is grounded in kindness, empathy and inclusion. Her favourite quote by Eleanor Roosevelt says it all: “To handle yourself, use your head; to handle others, use your heart.”


Alex’s aspiration is creating a place of safety, dignity and care – a true home for our residents.

Lyju

Lyju Jose

Job Title: Care Services manager (CSM) Joined: 2021

Prior to moving to the UK, I was a Registered Nurse (RN) working as a staff nurse for three years in an Emergency Care Unit, in New Delhi, India.


I came to the UK in 2008, initially to study for an NVQ Level 4 in Health and Social Care, as part of understanding both the social and medical care provided in the UK.


I was fortunate to be able to work for Care Homes, initially as a Senior Care Assistant. As I developed my skills, knowledge, and exposure to the care home environment, I was promoted to Team Leader, then an opportunity became available to become an Assistant Manager in 2016.


I joined the TLC group as a Care Service Manager at Cuffley Manor in May 2021 and I am loving the family atmosphere here. I am very passionate about care and people, and I strive to ensure that our residents are receiving outstanding person-centred care in a safe homely environment.

Zachary

Zachary Ekpe

Job Title: Business Development Manager Joined: 2025

With over a decade of experience in the health and social care sector, I have spent the past year proudly serving with TLC, specialising in residential and dementia care. From a young age, I’ve been deeply passionate about supporting our senior population and have dedicated my career to ensuring the highest standards of care and wellbeing for those we serve.


As your first point of contact for admission-related enquiries, I look forward to guiding you through the process and helping you find the most suitable care solutions for you or your loved one.

Ann

Ann Atienza

Job Title: Hotel Services Manager Joined: 2025

Ann has worked for many years in the hotel industry, working for a number of reputable global hotel companies such as Hilton, Marriot and Shangri-La. In recent years, Ann has found herself in the States working for hotels in California.


Academically speaking, Ann is a distinguished member of our team achieving a BSc in 'Hotel Restaurant Management' - something that she uses every day in her role at Cuffley Manor. In 2025, Ann took a big leap of faith when she moved back across the Atlantic to join the TLC Group as Hotel Services Manager in Cuffley Manor and has since settled into the UK.


Ann, is excited, driven and passionate about making residents and families feel heard and she is always looking to improve the vistor, dining and resident's experience of all those who come into Cuffley Manor.

Andre

Andre Williams

Job Title: Head Chef Joined: 2024

My journey as a Chef began in 2005 when I started working as a Chef Assistant in a care home.


I gradually learnt my trade as the years went on and have also worked in numerous places, including restaurants and hospitals.


I started working with TLC in January 2024 as a chef, and in March 2024, I became the head chef at Cuffley Manor.


I am good at conveying my feelings through my food. To find happiness in cooking is an art, and that gives me the passion and encouragement to inspire other people to become the best at their craft they can be.

Millie

Millie Solley

Job Title: Practice Development Lead Joined: 2017

I have worked in the care sector for over 40 years having started work as an activities coordinator in my home country of Scotland. I then started my career as a care assistant and senior carer in hospitals and care homes.


I took a career break when I had my twins and studied for the Higher Social Care Programme in Edinburgh as a mature student. It was here I was diagnosed with Dyslexia and took part in a programme for those over 40 in education. Ten years ago, I moved to England as a team leader and progressed to Care Services Manager and then home manager.


I joined TLC Care in 2017 as Regional Support Manager before progressing to Learning and Development Coach, and now, I am in a role I have a great passion for at Cuffley Manor.

Joanna

Joanna Gracyzk

Job Title: Head of Housekeeping Joined: 2016

I joined Cuffley Manor in June 2016 when it first opened, with new residents joining. I was able to offer care and housekeeping. This was so important for me to learn and understand, and today I can say I am very proud of my home, as this gives me so much joy and satisfaction seeing our family grow at Cuffley Manor.


Seeing residents’ smiles, taking time to sit and talk with them, sometimes, little things are like milestones, seemingly insignificant, but with a huge impact. That’s what working at Cuffley Manor is for me.


In my spare time, I like reading fantasy books, travelling and spending time with my family. I like to learn new skills and always carry a beautiful smile.

Akshay Sanjai

Akshay Sanjai Edathottiyil

Job Title: Business Support Manager Joined: 2023

I came to the UK to pursue my master's. I started working for TLC as a part-time care assistant in 2021. Though I had never worked in the field of care before, my experience at TLC has piqued my curiosity in it. I was formerly employed in Cherry Hinton, but due to commuting issues, I was transferred to Cuffley Manor. I grew close to the Cuffley people, and I eagerly anticipated working alongside my colleagues each day.
My academics required me to participate in an internship program. I received an offer from TLC to work as an administrator and financial assistant for a year at the Carlton Court Care Home. I was given fresh opportunities for learning and growth while I was at Carlton. I would say that Carlton changed the course of my financial career. I was now offered the amazing chance to return to Cuffley Manor in the capacity of Manager of Finance and HR.

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