
Really nice place, the layout is fantastic, facilities are outstandinNick p(Son of Resident/Service User)

My mum is happy and well cared for,L K(Daughter of Resident/Service User)

The staff are wonderful and friendly, the food is excellent and variedRobina S(Resident / Service User)

Really nice place, the layout is fantastic, facilities are outstandinNick p(Son of Resident/Service User)

My mum is happy and well cared for,L K(Daughter of Resident/Service User)

The staff are wonderful and friendly, the food is excellent and variedRobina S(Resident / Service User)

Cuffley Manor is an award-winning care home in Potters Bar offering exceptional residential and dementia care in a setting of comfort, elegance and warmth.
For those living with memory loss, tailored dementia care promotes comfort, confidence and wellbeing. The home is working towards the Dementia Care Accreditation, reflecting a commitment to excellence in specialist support. An experienced and compassionate team provides person-centred care, enabling each resident to live with dignity, independence...
Care Provided by Cuffley Manor
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Accreditations
- The National Dementia Care Accreditation Scheme (NaDCAS)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fees are tailored to individual needs and requirements, ensuring the best personalised care and services. All fees are subject to a pre-admission assessment. For detailed information about inclusions and current offers, please feel free to contact us directly—we’d be happy to assist you!
The price(s) shown are provided by the care home. Contact Cuffley Manor for full pricing details and T&Cs.
Contact Cuffley Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- TLC Care Ltd
- Private Owned
Person in charge
- Alexandra Borobeica (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2016
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Visits to Cuffley Manor are warmly encouraged, offering families and potential residents the opportunity to experience the home’s welcoming environment through in-person tours. Visitors are invited to explore the facilities and meet the dedicated team, ensuring they feel confident and comfortable about their decision. All visitors are requested to sign in at reception upon arrival, with protocols in place to maintain a safe and secure environment. For the latest information on visiting arrangements or to arrange a tour, contact the home directly.
Parking
- Parking is available onsite at Cuffley Manor, shared with Cooperscroft Care Home. In the event all spaces are occupied, visitors are encouraged to speak with reception, where the team will be happy to provide guidance on alternative parking options nearby.
Cuffley Manor Reviews (181)
Cuffley Manor has a Review Score of 9.9 (9.923) out of 10, based on 41 reviews in the last 2 years.
Over all time Cuffley Manor has 181 reviews.
Fantastic home, great staff. My cousin is so happy & well cared for - well done to all!
Thank you so much for taking the time to meet the team and for leaving such remarkable feedback. The team is truly grateful for your kind words and acknowledgment. We are sincerely thankful that you chose Cuffley Manor, and we look forward to continuing to support your loved one with care and compassion.
Mum is happy here and well looked after.
Thank you so much for taking the time to leave a review on our website about your loved one's care and your experience with us. We truly appreciate your feedback and are grateful that you chose to share your thoughts.
The staff at Cuffley Manor are fantastic. It always feels like a loving community when I visit my mum. The home is spotless and very welcoming. My mum is very happy here.
What an amazing piece of feedback , thank you so much. The team and I feel truly fortunate to have your mother staying with us and to be part of her care journey. Thank you for choosing us and for allowing us to share in your mother's wonderful life story. We do not take this privilege for granted...
I cannot thank Cuffley Manor enough for the outstanding care and support they have provided to my elderly cousin over the past 18 months. From the moment she arrived they treated her with kindness, dignity and genuine warmth. The staff are exceptional compassionate and always go the extra mile. Thank you.
It is truly heartwarming to read about your experience. We are extremely grateful for all the support and kindness you showed during your visit with your loved one.Your feedback deeply touched our team. We would like to personally thank you and your family for entrusting your cousin to our care, it means so much to us. We will be forever grateful.
Excellent facilities, cleanliness and atmosphere.
Thank you so much for taking the time to share your feedback with us. We truly appreciate your kind words and the support you have shown to our team.We are deeply grateful that you chose Cuffley Manor and entrusted us with the care of your loved one. It is a privilege to be part of their journey, and we remain committed to providing the highest standard of care.
Fabulous facilities and wonderful caring staff. Safe and secure environment which is kept clean and most welcoming. Would recommend without hesitation.
Dear Family,It is truly heartwarming of you to share your feedback and thoughts with us. We cannot fully express our gratitude and appreciation for the trust you have placed in us by allowing us to care for your loved ones.
As a family, we are aways welcomed and made to feel at home and valued. Thank you Cuffley Manor.
This is truly amazing and thoughtful of you and your family-to entrust us with the care of your mother. Words cannot fully express how grateful we are to be part of this chapter in her life.Thank you so much for your support to the team and for sharing your feedback with us. It has truly brightened our days and uplifted the whole team.
A warm friendly home with loads of amazing activities for its residents. Very welcoming to all visitors, both two and four legged!
Dear Family,Thank you for taking the time to leave us a review. We are truly grateful to have your loved one with us, and we do not take that for granted.The team and I are continuously inspired by your support and kindness-it enables us to continue excelling in our roles and providing the best care possible.
When I enter the building, its very friendly staff, welcoming and excellent facilities. I enjoy sitting in the lounge and serve your coffee and cakes with my relatives. Good value for money over all excellent place for elderly to place like Cuffley Manor.
Thank you for taking the time to share your thoughts and feedback. It means a lot to us, and this will truly have a positive impact on both the team and the home. We look forward to creating more pleasant moments with you and your loved ones.
All his requests were carried out and special praise goes to the maintenance manager whom he regularly called upon. He enjoyed the varied menu and ate everything placed in front of him. The staff were caring and any ailments dealt with quickly. The Cuffley Manor Manager ensured that he was properly looked after - she went above and beyond to ensure that he was comfortable and as happy as he could be and had a very good relationship with him.
Thank you so much for allowing us to be a part of your uncle's life. What an amazing gentleman he was. We were fortunate to have him choose Cuffley Manor. My team and I are truly grateful for the time you took to share your thoughts and feedback with us. Please feel free to visit us whenever you can. Wishing you and the rest of the family all the best.
The care here is second to none. Everyone is made to feel like family, which is my favourite part of my nan being here! The team are all amazing.
Thank you so much. Your words really touched us. Knowing that your nan feels at home at Cuffley Manor and that you see us as family means everything. We truly care about every resident, and it's lovely to hear that it shines through. Your kind feedback will bring a smile to our team's faces, and we're so grateful to care for someone so special.
This care facility lived up to my expectations and beyond. TLC is justified as tender, loving care. Every member of staff I met were kind and polite. The nursing staff are very patient in sometimes difficult circumstances. My mother needed respite and the manager was willing to assess her needs at short notice. Mother has told me how good the food is and she enjoyed many of the activities. No complaints.
Thank you so much for your kind words and recommendation. It means the world to us that you and your mother had such a positive experience. Knowing she enjoyed the food, activities, and care warms our hearts and inspires us to keep doing our best. Once part of the Cuffley family, always part of the...
Warm welcoming staff as soon as you enter home. It's perfect. Everyone so kind. My friend is very happy here.
Thank you for visiting our home and taking the time to leave a review. We truly appreciate your feedback and hope to see you again soon!
On my visit to the home today, I found everyone so helpful. Everywhere was so clean, spotless. There was plenty of activity for the residents and they all looked happy and contented. I know a couple of people who have staying in the home, who were very happy.
This is truly what we aspire to achieve - ensuring our residents and their loved ones have this experience. Thank you for taking the time to share your thoughts and experiences. Have a wonderful day.
Found the home amazing, like going to a 5 star hotel. Was amazing at how kind and clean it was.
Thank you for your time and thoughts; we truly do not take them for granted. It's always a pleasure to have you in our home.
Absolutely amazed at the standard of facilities here. So clean and wonderfully decorated everywhere. Would like to end up here myself if the need.
Your feedback has put a smile on all of our faces. It has truly brightened our day, and we are grateful for your time and thoughts. Please do come again, and have an amazing day!
My third visit to an old friend. Everything is excellent standard, the care sympathetic. She seems settled and content.
Thank you for your lovely feedback and for visiting the home, we hope to see you soon on your next visit.
Family reunion lunch, all managed very well. The room very pleasant, table decorated well. Food (finger) very good and good quality. Staff very helpful, smiley and willing. Overall very good experience enjoyed by my sister who is mostly bed bound. Thank you.
Thank you for visiting our home and for taking the time to complete a review for us. We hope to see you soon.
Her passing could not have been better managed or peaceful.
It was a pleasure having your mum stay with us. Thank you for entrusting us with her care. She and your entire family will be greatly missed.
As a visitor, I am very impressed by the staff and the facilities. I don't have experience of food or rooms but my friend says they are good.
Thank you so much for visiting our home and taking the time to provide feedback. We truly appreciate it and hope to see you again soon.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 January 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (16)
- 17 Aug 2026
Getting Active with Heart Throbs! Today, we had the pleasure of stepping out into the local community and joining Heart-Throbs Cardiac Exercise & Support Group for one of their fantastic...
- 17 Aug 2026
Cuffley Manor on Air - Sharing Our Passion for Care We were delighted to have Ross, Business Development Manager, and Alex, our Home Manager at Cuffley Manor Care Home, joined...
- 29 Jul 2026
Cuffley Manor Care Home Celebrates 10 Years of Care, Community and Cherished Memories Cuffley Manor Care Home recently celebrated a very special milestone as we marked our 10th Anniversary with...
- 17 Sep 2026Organiser: Cuffley Manor
- 21 Sep 2026Organiser: Cuffley Manor
- 25 Sep 2026Organiser: Cuffley Manor
Awards / Recognitions (21)
- 30 Jan 2026Recipient: TLC Care Ltd
- 19 Jun 2025Recipient: TLC Care Ltd
- 31 Jan 2025Recipient: TLC Care Ltd
Meet the Team (8)

Alex brings with her a wealth of experience across the health and social care sector. Her career has taken her across Europe, supporting vulnerable adults in Germany, Austria, Italy and Portugal, before making England her home in 2014.
Having grown from Health Care Assistant to Deputy Manager and now Home Manager, Alex is deeply committed to compassionate, person-centred care and positive, values-led leadership. She holds a Level 5 Diploma and a BSc in Health and Social Care and is currently studying for a Master’s in International Business Management.
Alex’s leadership is grounded in kindness, empathy and inclusion. Her favourite quote by Eleanor Roosevelt says it all: “To handle yourself, use your head; to handle others, use your heart.”
Alex’s aspiration is creating a place of safety, dignity and care – a true home for our residents.

Sheila is a Registered Nurse with years of experience in management and team leadership. As Care Service Manager, Sheila combines clinical knowledge with a person-centred approach to ensure the highest standards of resident care and operational excellence.
Sheila’s career in TLC Care is built on a comprehensive foundation, having progressed through every level of the frontline workforce. Starting as a Care Assistant and advancing to Team Leader and Nurse, Sheila has gained firsthand insight into the daily lives of residents and the essential support required by care teams. Sheila then progressed to the role of Practice Development Lead, where she specialised in training and mentoring both nursing and care teams to elevate clinical competencies and service delivery.
Prior to joining the TLC team, Sheila also served as a Case Manager within a care home setting, where she excelled in navigating care pathways and coordinating multidisciplinary support for residents with diverse needs. Sheila’s background in case management ensures that care planning is meticulous, advocacy is prioritised, and every resident receives a bespoke care experience.
Driven by a passion for professional development and quality improvement, Sheila is dedicated to fostering a culture of excellence. Sheila is committed to empowering the team through continuous learning and ensuring that the home remains a safe, vibrant, and compassionate environment for all residents and their families.

My name is Ross Masterson, and I am delighted to have joined Cuffley Manor Care Home as the Business Development Manager.
With over 25 years of experience in sales and business development, I have built my career on developing strong relationships, supporting sustainable growth and delivering exceptional customer service. I am passionate about creating positive experiences and helping people make informed decisions with confidence.
I am excited to be part of the Cuffley Manor team and look forward to working closely with residents, families, healthcare professionals and our local community, while promoting the outstanding care, hospitality and lifestyle our home provides.
Outside of work, I enjoy keeping active by playing football and have recently taken up kickboxing as a new challenge. I am also a lifelong Arsenal F.C. supporter, enjoy reading, and am a proud father to two wonderful daughters who inspire and motivate me every day.
I look forward to meeting you and welcoming you to Cuffley Manor.

Manveer brings a wealth of experience to TLC Cuffley Manor, having worked in prestigious 5-star hotels in Dubai and India. With a strong background in hospitality and service excellence, Manveer ensures that every aspect of our hotel services, from housekeeping to dining, meets the highest standards of quality and care.
Passionate about creating a welcoming and luxurious environment, Manveer is dedicated to enhancing the comfort and well-being of our residents by blending world-class hospitality with a personalised touch. His attention to detail and commitment to excellence make him an invaluable part of the team.

My academics required me to participate in an internship program. I received an offer from TLC to work as an administrator and financial assistant for a year at the Carlton Court Care Home. I was given fresh opportunities for learning and growth while I was at Carlton. I would say that Carlton changed the course of my financial career. I was now offered the amazing chance to return to Cuffley Manor in the capacity of Manager of Finance and HR.

I joined Cuffley Manor in June 2016 when it first opened, with new residents joining. I was able to offer care and housekeeping. This was so important for me to learn and understand, and today I can say I am very proud of my home, as this gives me so much joy and satisfaction seeing our family grow at Cuffley Manor.
Seeing residents’ smiles, taking time to sit and talk with them- sometimes, little things are like milestones, seemingly insignificant, but with a huge impact. That’s what working at Cuffley Manor is for me.
In my spare time, I like reading fantasy books, travelling and spending time with my family. I like to learn new skills and always carry a beautiful smile.

Bibin -Maintenance Manager, who brings a strong background in the construction industry and extensive experience in both new-build projects and property maintenance. With a keen eye for detail and a commitment to high standards of workmanship, Bibin ensures that our environment remains safe, well-maintained and welcoming at all times.
Originally from India, Bibin values hard work, precision and reliability, qualities that are reflected in his professional approach each day.
Outside of work, he enjoys spending time in the kitchen, particularly on Sundays, when he prepares vibrant, flavourful dishes for family and friends. Cooking is a passion of his and a wonderful way for him to bring people together.

From an early age, I developed a deep commitment to supporting wellbeing and mental health, always taking pride in helping those around me feel valued and uplifted.
During my Honours degree in Psychology, I became increasingly aware of the profound connection between physical health and mental well-being. This insight inspired me to pursue a Master’s in Health Psychology at UCL, where I specialised in understanding and promoting positive behaviour change. My academic training has equipped me with strong, evidence-based skills in therapeutic communication, holistic assessment, and person-centred care.
Alongside my studies, I gained valuable experience working within the NHS, supporting diverse patient groups and developing key competencies in safeguarding, multidisciplinary teamwork, and delivering high-quality, compassionate care. Combined with a personal enthusiasm for organising meaningful activities and creating joyful, purposeful environments, these experiences naturally guided me to my role at Cuffley Manor.
Here, I am dedicated to delivering exceptional wellbeing support—honouring every resident with the same respect, warmth, and dignity I would offer my own family, and ensuring that each day holds moments of connection, laughter, and quality care.
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