Cuffley Manor

Coopers Lane Road, Potters Bar EN6 4AA
Review Us
9.9 171 Reviews
  • Cuffley Manor, Potters Bar
Cuffley Manor is an award-winning care home in Potters Bar offering exceptional residential and dementia care in a setting of comfort, elegance and warmth.

For those living with memory loss, tailored dementia care promotes comfort, confidence and wellbeing. The home is working towards the Dementia Care Accreditation, reflecting a commitment to excellence in specialist support. An experienced and compassionate team provides person-centred care, enabling each resident to live with dignity, independence and purpose.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

Cuffley Manor combines luxury with homely comfort. Residents enjoy en-suite bedrooms with stylish décor, peaceful lounges, a private cinema, spa, on-site salon and café. Features such as the themed pub, The Cuffley Arms, and a putting green bring familiarity and enjoyment to daily life. The Bistro serves afternoon tea and coffee in a welcoming space, encouraging social connection.

An all-inclusive package covers fine dining, luxury treatments and varied activities. The wellbeing programme reflects individual interests, offering creative arts, fitness sessions, live entertainment and themed events.

Set near the green belt of Potters Bar, the home offers a peaceful location with easy access to shops and transport links. Landscaped gardens provide tranquil outdoor spaces to enjoy year-round.

Cuffley Manor is a vibrant and caring community where residents are supported to live life fully, in comfort and with confidence.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1850 – £1950
  • Self-Funded Residential Dementia Care: £1900 – £2000
  • RESPITE Self-Funded Residential Care: £2000 – £2100
  • RESPITE Self-Funded Residential Dementia Care: £2050 – £2150

Our weekly fees are tailored to individual needs and requirements, ensuring the best personalised care and services. All fees are subject to a pre-admission assessment. For detailed information about inclusions and current offers, please feel free to contact us directly—we’d be happy to assist you!

These prices are only a guideline, please contact Cuffley Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Marion Wak-Williams (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visits to Cuffley Manor are warmly encouraged, offering families and potential residents the opportunity to experience the home’s welcoming environment through in-person tours. Visitors are invited to explore the facilities and meet the dedicated team, ensuring they feel confident and comfortable about their decision.


    All visitors are requested to sign in at reception upon arrival, with protocols in place to maintain a safe and secure environment. For the latest information on visiting arrangements or to arrange a tour, contact the home directly.

Parking

  • Parking is available onsite at Cuffley Manor, shared with Cooperscroft Care Home. In the event all spaces are occupied, visitors are encouraged to speak with reception, where the team will be happy to provide guidance on alternative parking options nearby.

9.9

Cuffley Manor has a Review Score of 9.9 (9.892) out of 10, based on 68 reviews in the last 2 years.
Over all time Cuffley Manor has 171 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Cuffley Manor
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Total of 171, showing 161-171
Review from Simon W (Son-in-law of Resident) published on 19 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother-in-Law suffers from dementia, and the care and attention that she receives at Cuffley Manor is exemplary. I would thoroughly recommend it to anyone whose relatives are dementia sufferers.
Reply from Vicky Bahmed, Manager at Cuffley Manor

Dear Simon, thank you very much for your kind words. We very much enjoy looking after your mother-in-law. We truly do have a wonderful team here at Cuffley Manor and I am very proud to be their Manager. Kind Regards Vicky

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Review from A T (Son of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Cuffley Manor is well designed, fresh and attractively functional.
It reflects the best of a modern purpose built care home and is well maintained.
The staff are very friendly and attentive and take care of mum's needs unhesitatingly.
Mum does not want to be here and gets bored as she does not take
full advantage of what is offered.
She does, in lighter moments, accept she is well cared for, and although she would not admit it, knows she needs the support.
Cuffley Manor is an expensive care home option which I know puts others off considerably.
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Review from L K (Daughter of Resident) published on 9 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is happy and well cared for, there is currently an unresolved issue with one new resident who is disruptive, aggressive and destabilising the community on that floor. I am waiting to hear how management are dealing with this.
Reply from Ruta Starkute - Nahani, Manager at Cuffley Manor

The management team is working with professionals to support all residents at the home.

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Review from Steve S (Son of Resident) published on 4 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always friendly, helpful and care about the well being of residents.
They are keen to involve relatives in the care and listen to any comments made.
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Review from Sue (Daughter of Resident) published on 29 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother only moved in at the end of November after my father passed away. The manor is beautifully furnished and my mum is still adjusting to being there, but she is safe, which gives me peace of mind. Every single member of staff is polite and efficient. I love the way the staff always knock before
entering the resident's private space!
The lounges are lovely, not at all 'old people home' no chairs all around the edge of the room. It's a quality 'care' home for people that need a bit of help or supervision. I am very happy with the care my mum is getting and I hope Cuffley Manor will be her forever home. The food is excellent and all freshly cooked, and the place is spotless and mum has not once complained she is cold since she has been there! a*
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Review from Tim B (Nephew of Resident) published on 23 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner and I attended a birthday celebration for my aunt on 18th October.
We had attended before and have to say that we found her to be very well cared for and in an excellent environment.
We had have a couple of meals and are always greeted with a drink and a snack.
My aunt is lucky to have
been able to secure a place in Cuffley Manor
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Review from Rachel S (Daughter of Resident) published on 18 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot rate Cuffley Manor highly enough - the staff were so kind and patient with my mother and she was looked after amazingly well.
The food was delicious, her room was beautiful, the grounds were fabulous - so much thought had been put into Cuffley Manor.


I loved the fact that room doors were

made to look like front doors so residents had a sense of belonging. A wonderful cinema room, great hairdressers, sweetie shop, in-house pub - everything you could wish for was there.


My husband and I felt we should be putting our names down in readiness!

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Review from Elissa D (Wife of Resident) published on 4 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fabulous home that looks like a five-star hotel with carers to match and an amazing range of activities and topical programmes. Wonderful Mad Hatter's Tea Party this week to celebrate home's first birthday and next week second leg of 'cruise' to France with an accordion player, French singer and can-can
dancers. Everyone goes to such effort to entertain and stimulate the residents. When the weather is good residents can stroll through the beautiful grounds enjoying the scenery and watching the ducks in the pond. In inclement weather, the same view can be seen from the terraces outside the beautifully furnished lounges. There is a pub, one hole golf course (inside!) and a hairdressing salon and little shop with supplies of essentials for the residents. Brilliant chef and the home even boasts a family room furnished with a chandelier and stocked with champagne for family celebrations. Kitchens and dining rooms are comfortable and homely. I'm putting my name down for when the time comes.
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Review from Nick S (Son of Resident) published on 2 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent celebration of Cuffley Manor's first birthday today.


Staff are quite wonderful which really makes a difference to the quality of life for the residents.


Thank you very much for looking after my mother so well.

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Review from Audrie M (Daughter of Resident) published on 26 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely happy with the care at this home. My father is being very well looked after at all times. He is safe, clean and well fed. It couldn't be better! I have told all my friends about it.
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Review from Lorraine D (Daughter of Resident) published on 9 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had to put my mum into a home for respite as her carer was going on holiday. She was very reluctant and went kicking and screaming. She has had the most wonderful time there and wants to go back and stay again. The staff were incredible, nothing was too much trouble whatever her needs were they were
met and with kindness beyond belief. It is a marvellous place and has everything you could desire. We call it a hotel because that's exactly what it was like- only better.
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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Cuffley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 68 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 67 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.892 for Cuffley Manor is calculated as follows: ( (725 Excellents x 5) + (69 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 803 Ratings = 4.892
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cuffley Manor is based on 67 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 67 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jan 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (20)

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Meet the Team (8)

Alex

Alex Borobeica

Job Title: Home Manager Joined: 2025

We’re delighted to welcome Alexandra (Alex) Borobeica as the new Home Manager at Cuffley Manor Care Home.


Alex brings with her a wealth of experience across the health and social care sector. Her career has taken her across Europe, supporting vulnerable adults in Germany, Austria, Italy and Portugal, before making England her home in 2014.


Having grown from Health Care Assistant to Deputy Manager and now Home Manager, Alex is deeply committed to compassionate, person-centred care and positive, values-led leadership. She holds a Level 5 Diploma and a BSc in Health and Social Care and is currently studying for a Master’s in International Business Management.


Alex’s leadership is grounded in kindness, empathy and inclusion. Her favourite quote by Eleanor Roosevelt says it all: “To handle yourself, use your head; to handle others, use your heart.”


Alex’s aspiration is creating a place of safety, dignity and care – a true home for our residents.

Lyju

Lyju Jose

Job Title: Care Services manager (CSM) Joined: 2021

Prior to moving to the UK, I was a Registered Nurse (RN) working as a staff nurse for three years in an Emergency Care Unit, in New Delhi, India.


I came to the UK in 2008, initially to study for an NVQ Level 4 in Health and Social Care, as part of understanding both the social and medical care provided in the UK.


I was fortunate to be able to work for Care Homes, initially as a Senior Care Assistant. As I developed my skills, knowledge, and exposure to the care home environment, I was promoted to Team Leader, then an opportunity became available to become an Assistant Manager in 2016.


I joined the TLC group as a Care Service Manager at Cuffley Manor in May 2021 and I am loving the family atmosphere here. I am very passionate about care and people, and I strive to ensure that our residents are receiving outstanding person-centred care in a safe homely environment.

Zachary

Zachary Ekpe

Job Title: Business Development Manager Joined: 2025

With over a decade of experience in the health and social care sector, I have spent the past year proudly serving with TLC, specialising in residential and dementia care. From a young age, I’ve been deeply passionate about supporting our senior population and have dedicated my career to ensuring the highest standards of care and wellbeing for those we serve.


As your first point of contact for admission-related enquiries, I look forward to guiding you through the process and helping you find the most suitable care solutions for you or your loved one.

Ann

Ann Atienza

Job Title: Hotel Services Manager Joined: 2025

Ann has worked for many years in the hotel industry, working for a number of reputable global hotel companies such as Hilton, Marriot and Shangri-La. In recent years, Ann has found herself in the States working for hotels in California.


Academically speaking, Ann is a distinguished member of our team achieving a BSc in 'Hotel Restaurant Management' - something that she uses every day in her role at Cuffley Manor. In 2025, Ann took a big leap of faith when she moved back across the Atlantic to join the TLC Group as Hotel Services Manager in Cuffley Manor and has since settled into the UK.


Ann, is excited, driven and passionate about making residents and families feel heard and she is always looking to improve the vistor, dining and resident's experience of all those who come into Cuffley Manor.

Andre

Andre Williams

Job Title: Head Chef Joined: 2024

My journey as a Chef began in 2005 when I started working as a Chef Assistant in a care home.


I gradually learnt my trade as the years went on and have also worked in numerous places, including restaurants and hospitals.


I started working with TLC in January 2024 as a chef, and in March 2024, I became the head chef at Cuffley Manor.


I am good at conveying my feelings through my food. To find happiness in cooking is an art, and that gives me the passion and encouragement to inspire other people to become the best at their craft they can be.

Millie

Millie Solley

Job Title: Practice Development Lead Joined: 2017

I have worked in the care sector for over 40 years having started work as an activities coordinator in my home country of Scotland. I then started my career as a care assistant and senior carer in hospitals and care homes.


I took a career break when I had my twins and studied for the Higher Social Care Programme in Edinburgh as a mature student. It was here I was diagnosed with Dyslexia and took part in a programme for those over 40 in education. Ten years ago, I moved to England as a team leader and progressed to Care Services Manager and then home manager.


I joined TLC Care in 2017 as Regional Support Manager before progressing to Learning and Development Coach, and now, I am in a role I have a great passion for at Cuffley Manor.

Joanna

Joanna Gracyzk

Job Title: Head of Housekeeping Joined: 2016

I joined Cuffley Manor in June 2016 when it first opened, with new residents joining. I was able to offer care and housekeeping. This was so important for me to learn and understand, and today I can say I am very proud of my home, as this gives me so much joy and satisfaction seeing our family grow at Cuffley Manor.


Seeing residents’ smiles, taking time to sit and talk with them, sometimes, little things are like milestones, seemingly insignificant, but with a huge impact. That’s what working at Cuffley Manor is for me.


In my spare time, I like reading fantasy books, travelling and spending time with my family. I like to learn new skills and always carry a beautiful smile.

Akshay Sanjai

Akshay Sanjai Edathottiyil

Job Title: Business Support Manager Joined: 2023

I came to the UK to pursue my master's. I started working for TLC as a part-time care assistant in 2021. Though I had never worked in the field of care before, my experience at TLC has piqued my curiosity in it. I was formerly employed in Cherry Hinton, but due to commuting issues, I was transferred to Cuffley Manor. I grew close to the Cuffley people, and I eagerly anticipated working alongside my colleagues each day.
My academics required me to participate in an internship program. I received an offer from TLC to work as an administrator and financial assistant for a year at the Carlton Court Care Home. I was given fresh opportunities for learning and growth while I was at Carlton. I would say that Carlton changed the course of my financial career. I was now offered the amazing chance to return to Cuffley Manor in the capacity of Manager of Finance and HR.

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