Cuffley Manor

Coopers Lane Road, Potters Bar EN6 4AA
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9.9 175 Reviews
  • Cuffley Manor, Potters Bar
Cuffley Manor is an award-winning care home in Potters Bar offering exceptional residential and dementia care in a setting of comfort, elegance and warmth.

For those living with memory loss, tailored dementia care promotes comfort, confidence and wellbeing. The home is working towards the Dementia Care Accreditation, reflecting a commitment to excellence in specialist support. An experienced and compassionate team provides person-centred care, enabling each resident to live with dignity, independence and purpose.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

Cuffley Manor combines luxury with homely comfort. Residents enjoy en-suite bedrooms with stylish décor, peaceful lounges, a private cinema, spa, on-site salon and café. Features such as the themed pub, The Cuffley Arms, and a putting green bring familiarity and enjoyment to daily life. The Bistro serves afternoon tea and coffee in a welcoming space, encouraging social connection.

An all-inclusive package covers fine dining, luxury treatments and varied activities. The wellbeing programme reflects individual interests, offering creative arts, fitness sessions, live entertainment and themed events.

Set near the green belt of Potters Bar, the home offers a peaceful location with easy access to shops and transport links. Landscaped gardens provide tranquil outdoor spaces to enjoy year-round.

Cuffley Manor is a vibrant and caring community where residents are supported to live life fully, in comfort and with confidence.

Care Provided by Cuffley Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1850 – £1950
  • Self-Funded Residential Dementia Care: £1900 – £2000
  • RESPITE Self-Funded Residential Care: £2000 – £2100
  • RESPITE Self-Funded Residential Dementia Care: £2050 – £2150

Our weekly fees are tailored to individual needs and requirements, ensuring the best personalised care and services. All fees are subject to a pre-admission assessment. For detailed information about inclusions and current offers, please feel free to contact us directly—we’d be happy to assist you!

These prices are only a guideline, please contact Cuffley Manor to find out the exact price for your requirements.

Contact Cuffley Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Cuffley Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Alexandra Borobeica (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visits to Cuffley Manor are warmly encouraged, offering families and potential residents the opportunity to experience the home’s welcoming environment through in-person tours. Visitors are invited to explore the facilities and meet the dedicated team, ensuring they feel confident and comfortable about their decision.


    All visitors are requested to sign in at reception upon arrival, with protocols in place to maintain a safe and secure environment. For the latest information on visiting arrangements or to arrange a tour, contact the home directly.

Parking

  • Parking is available onsite at Cuffley Manor, shared with Cooperscroft Care Home. In the event all spaces are occupied, visitors are encouraged to speak with reception, where the team will be happy to provide guidance on alternative parking options nearby.

9.9

Cuffley Manor has a Review Score of 9.9 (9.906) out of 10, based on 49 reviews in the last 2 years.
Over all time Cuffley Manor has 175 reviews.

Overall Experience
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Review from Sue C (Wife of Resident) published on 5 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Cuffley Manor could not have been more welcoming at what was a very difficult and nerve-wracking transition time. Everyone came to introduce themselves and there were flowers and a welcome card in his room which was a nice touch. This was the second care home I had put my husband in as
the first one was appalling. What a difference at Cuffley Manor! When I left him there I felt for the first time in weeks I could breathe and he was safe and well cared for. Initially, his stay was to be a couple of weeks but I extended this as I knew he was getting good care. All the staff from the Cleaners, Reception, Nursing Staff, Laundry and all Management staff were brilliant and could not have been more helpful and kind. Everyone was always smiling and friendly and it just seemed like a very happy place. There were lots of events laid on and every effort was made to include everyone and get them involved. Standards of care, food and cleanliness were excellent.
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley ManorDear Sue,

Thank you so much for your lovely feedback and we loved having your husband with us. We will share your review with our team so they all know what a fantastic job they are doing! You both are very welcome to visit us any time for a tea and a chat and join in with our events. All the best!
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Review from George L (Resident) assisted by family/friend published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The time spent in your care home has been lovely.
The staff could not do enough for me or my visitors and I have been extremely happy while I've been with you. Many Thanks.
Reply from Vicky Bahmed, Manager at Cuffley ManorThank you for your kind words, it was a real pleasure looking after dad. He is welcome back to visit/stay any time he wishes. Kind regards, Vicky.
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Review from Jane S (Daughter of Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum stayed at Cuffley Manor for 2 weeks respite, after suffering from a neck injury (crushing discs). During her stay, she got all the care and comfort she could possibly ask for and made an astonishing recovery. The staff were wonderful. We couldn't ask for any more. Mum was kept busy the whole
time with activities and chatting with the other residents. Mum is now deciding whether she would like to become a permanent resident.
Reply from Vicky Bahmed, Manager at Cuffley ManorThank you for your kind words, it was an absolute pleasure looking after mum and she is more than welcome to pop in and see us whenever she wants. Kind Regards, Vicky.
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Review from Sue D (Daughter of Resident) published on 3 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a period in hospital, our mother in her 80's decided to spend a period of recuperation and respite in Cuffley Manor with a view to deciding where she wanted to be in the future. After leaving hospital in a very depressed state, the change in her after a week at Cuffley Manor was incredible, a
complete 100% improvement in her confidence and well being and we were eternally grateful to all the staff both administration and nursing who had brought this about. At the end of her stay, my mother had the choice of remaining where she was or returning to her own assisted care facilities and for the time being she decided that she would return home only in the safe assurance that if she decided that this was no longer suitable for her, she would be warmly welcomed back to Cuffley Manor whenever she wished to return in the future. Our family have nothing but the highest of praise for everyone at Cuffley Manor for everything they have done for her.
Reply from Vicky Bahmed, Manager at Cuffley ManorThank you for your kind words. It was an absolute pleasure looking after your mother and we would very much welcome her back whenever she wishes to return.
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Review from Simon W (Son-in-law of Resident) published on 19 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother-in-Law suffers from dementia, and the care and attention that she receives at Cuffley Manor is exemplary. I would thoroughly recommend it to anyone whose relatives are dementia sufferers.
Reply from Vicky Bahmed, Manager at Cuffley ManorDear Simon, thank you very much for your kind words. We very much enjoy looking after your mother-in-law. We truly do have a wonderful team here at Cuffley Manor and I am very proud to be their Manager. Kind Regards Vicky
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Review from A T (Son of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Cuffley Manor is well designed, fresh and attractively functional.
It reflects the best of a modern purpose built care home and is well maintained.
The staff are very friendly and attentive and take care of mum's needs unhesitatingly.
Mum does not want to be here and gets bored as she does not take
full advantage of what is offered.
She does, in lighter moments, accept she is well cared for, and although she would not admit it, knows she needs the support.
Cuffley Manor is an expensive care home option which I know puts others off considerably.
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Review from L K (Daughter of Resident) published on 9 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is happy and well cared for, there is currently an unresolved issue with one new resident who is disruptive, aggressive and destabilising the community on that floor. I am waiting to hear how management are dealing with this.
Reply from Ruta Starkute - Nahani, Manager at Cuffley ManorThe management team is working with professionals to support all residents at the home.
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Review from Steve S (Son of Resident) published on 4 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always friendly, helpful and care about the well being of residents.
They are keen to involve relatives in the care and listen to any comments made.
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Review from Sue (Daughter of Resident) published on 29 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother only moved in at the end of November after my father passed away. The manor is beautifully furnished and my mum is still adjusting to being there, but she is safe, which gives me peace of mind. Every single member of staff is polite and efficient. I love the way the staff always knock before
entering the resident's private space!
The lounges are lovely, not at all 'old people home' no chairs all around the edge of the room. It's a quality 'care' home for people that need a bit of help or supervision. I am very happy with the care my mum is getting and I hope Cuffley Manor will be her forever home. The food is excellent and all freshly cooked, and the place is spotless and mum has not once complained she is cold since she has been there! a*
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Review from Tim B (Nephew of Resident) published on 23 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner and I attended a birthday celebration for my aunt on 18th October.
We had attended before and have to say that we found her to be very well cared for and in an excellent environment.
We had have a couple of meals and are always greeted with a drink and a snack.
My aunt is lucky to have
been able to secure a place in Cuffley Manor
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Review from Rachel S (Daughter of Resident) published on 18 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot rate Cuffley Manor highly enough - the staff were so kind and patient with my mother and she was looked after amazingly well.
The food was delicious, her room was beautiful, the grounds were fabulous - so much thought had been put into Cuffley Manor.


I loved the fact that room doors were

made to look like front doors so residents had a sense of belonging. A wonderful cinema room, great hairdressers, sweetie shop, in-house pub - everything you could wish for was there.


My husband and I felt we should be putting our names down in readiness!

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Review from Elissa D (Wife of Resident) published on 4 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fabulous home that looks like a five-star hotel with carers to match and an amazing range of activities and topical programmes. Wonderful Mad Hatter's Tea Party this week to celebrate home's first birthday and next week second leg of 'cruise' to France with an accordion player, French singer and can-can
dancers. Everyone goes to such effort to entertain and stimulate the residents. When the weather is good residents can stroll through the beautiful grounds enjoying the scenery and watching the ducks in the pond. In inclement weather, the same view can be seen from the terraces outside the beautifully furnished lounges. There is a pub, one hole golf course (inside!) and a hairdressing salon and little shop with supplies of essentials for the residents. Brilliant chef and the home even boasts a family room furnished with a chandelier and stocked with champagne for family celebrations. Kitchens and dining rooms are comfortable and homely. I'm putting my name down for when the time comes.
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Review from Nick S (Son of Resident) published on 2 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent celebration of Cuffley Manor's first birthday today.


Staff are quite wonderful which really makes a difference to the quality of life for the residents.


Thank you very much for looking after my mother so well.

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Review from Audrie M (Daughter of Resident) published on 26 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely happy with the care at this home. My father is being very well looked after at all times. He is safe, clean and well fed. It couldn't be better! I have told all my friends about it.
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Review from Lorraine D (Daughter of Resident) published on 9 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had to put my mum into a home for respite as her carer was going on holiday. She was very reluctant and went kicking and screaming. She has had the most wonderful time there and wants to go back and stay again. The staff were incredible, nothing was too much trouble whatever her needs were they were
met and with kindness beyond belief. It is a marvellous place and has everything you could desire. We call it a hotel because that's exactly what it was like- only better.
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Current Review Score: 9.9 (9.906)

Overview of Review Score

The Review Score of 9.9 (9.906) out of 10 for Cuffley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 49 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.906 for Cuffley Manor is calculated as follows: ( (526 Excellents x 5) + (42 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 574 Ratings = 4.906
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cuffley Manor is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 48 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jan 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (21)

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Meet the Team (7)

Alex

Alex Borobeica

Job Title: Home Manager Joined: 2025

We’re delighted to welcome Alexandra (Alex) Borobeica as the new Home Manager at Cuffley Manor Care Home.


Alex brings with her a wealth of experience across the health and social care sector. Her career has taken her across Europe, supporting vulnerable adults in Germany, Austria, Italy and Portugal, before making England her home in 2014.


Having grown from Health Care Assistant to Deputy Manager and now Home Manager, Alex is deeply committed to compassionate, person-centred care and positive, values-led leadership. She holds a Level 5 Diploma and a BSc in Health and Social Care and is currently studying for a Master’s in International Business Management.


Alex’s leadership is grounded in kindness, empathy and inclusion. Her favourite quote by Eleanor Roosevelt says it all: “To handle yourself, use your head; to handle others, use your heart.”


Alex’s aspiration is creating a place of safety, dignity and care – a true home for our residents.

Manveer

Manveer Singh

Job Title: Hotel Services Manager Joined: 2024

Manveer brings a wealth of experience to TLC Cuffley Manor, having worked in prestigious 5-star hotels in Dubai and India. With a strong background in hospitality and service excellence, Manveer ensures that every aspect of our hotel services, from housekeeping to dining, meets the highest standards of quality and care.


Passionate about creating a welcoming and luxurious environment, Manveer is dedicated to enhancing the comfort and well-being of our residents by blending world-class hospitality with a personalised touch. His attention to detail and commitment to excellence make him an invaluable part of the team.

Akshay Sanjai

Akshay Sanjai Edathottiyil

Job Title: Business Support Manager Joined: 2023

I came to the UK to pursue my master's. I started working for TLC as a part-time care assistant in 2021. Though I had never worked in the field of care before, my experience at TLC has piqued my curiosity in it. I was formerly employed in Cherry Hinton, but due to commuting issues, I was transferred to Cuffley Manor. I grew close to the Cuffley people, and I eagerly anticipated working alongside my colleagues each day.
My academics required me to participate in an internship program. I received an offer from TLC to work as an administrator and financial assistant for a year at the Carlton Court Care Home. I was given fresh opportunities for learning and growth while I was at Carlton. I would say that Carlton changed the course of my financial career. I was now offered the amazing chance to return to Cuffley Manor in the capacity of Manager of Finance and HR.

Joanna

Joanna Gracyzk

Job Title: Head of Housekeeping Joined: 2016

I joined Cuffley Manor in June 2016 when it first opened, with new residents joining. I was able to offer care and housekeeping. This was so important for me to learn and understand, and today I can say I am very proud of my home, as this gives me so much joy and satisfaction seeing our family grow at Cuffley Manor.


Seeing residents’ smiles, taking time to sit and talk with them, sometimes, little things are like milestones, seemingly insignificant, but with a huge impact. That’s what working at Cuffley Manor is for me.


In my spare time, I like reading fantasy books, travelling and spending time with my family. I like to learn new skills and always carry a beautiful smile.

Sheila

Sheila Maniti

Job Title: Care Service Manager

Sheila is a Registered Nurse with years of experience in management and team leadership. As Care Service Manager, Sheila combines clinical knowledge with a person-centred approach to ensure the highest standards of resident care and operational excellence.


Sheila’s career in TLC Care is built on a comprehensive foundation, having progressed through every level of the frontline workforce. Starting as a Care Assistant and advancing to Team Leader and Nurse, Sheila has gained firsthand insight into the daily lives of residents and the essential support required by care teams. Sheila then progressed to the role of Practice Development Lead, where she specialised in training and mentoring both nursing and care teams to elevate clinical competencies and service delivery.


Prior to joining the TLC team, Sheila has also served as a Case Manager within a care home setting, where she excelled in navigating care pathways and coordinating multidisciplinary support for residents with diverse needs. Sheila’s background in case management ensures that care planning is meticulous, advocacy is prioritised, and every resident receives a bespoke care experience.


Driven by a passion for professional development and quality improvement, Sheila is dedicated to fostering a culture of excellence. Sheila is committed to empowering the team through continuous learning and ensuring that the home remains a safe, vibrant, and compassionate environment for all residents and their families.

Vanya

Vanya Joshi

Job Title: Wellbeing Lead Joined: 2025

From an early age, I developed a deep commitment to supporting wellbeing and mental health, always taking pride in helping those around me feel valued and uplifted.


During my Honours degree in Psychology, I became increasingly aware of the profound connection between physical health and mental well-being. This insight inspired me to pursue a Master’s in Health Psychology at UCL, where I specialised in understanding and promoting positive behaviour change. My academic training has equipped me with strong, evidence-based skills in therapeutic communication, holistic assessment, and person-centred care.


Alongside my studies, I gained valuable experience working within the NHS, supporting diverse patient groups and developing key competencies in safeguarding, multidisciplinary teamwork, and delivering high-quality, compassionate care. Combined with a personal enthusiasm for organising meaningful activities and creating joyful, purposeful environments, these experiences naturally guided me to my role at Cuffley Manor.


Here, I am dedicated to delivering exceptional wellbeing support—honouring every resident with the same respect, warmth, and dignity I would offer my own family, and ensuring that each day holds moments of connection, laughter, and quality care.

Bibin

Bibin Byju

Job Title: Maintenance Manager Joined: 2025

Bibin -Maintenance Manager, who brings a strong background in the construction industry and extensive experience in both new build projects and property maintenance. With a keen eye for detail and a commitment to high standards of workmanship, Bibin ensures that our environment remains safe, well-maintained and welcoming at all times.


Originally from India, Bibin values hard work, precision and reliability, qualities that are reflected in his professional approach each day.


Outside of work, he enjoys spending time in the kitchen, particularly on Sundays, when he prepares vibrant, flavourful dishes for family and friends. Cooking is a passion of his and a wonderful way for him to bring people together.

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