Carlton Court Care Home

112 Bells Hill, Barnet EN5 2SQ

At Carlton Court, the level of service is thoughtful and bespoke to personal requirements. They concentrate on delivering the quality nursing care and support that really makes a difference.

Some of the residents simply need help from day to day, whilst others need more assistance, and at the heart of it all, is a quality team of carers and nurses.

With individual care creating a feeling of being at home, Carlton Court focuses on maintaining lifestyle choices to help residents enjoy fulfilling and stimulating lives with care and support to retain choices, personal preferences and independence.

Situated in an enviable position in the leafy suburbs next to Barnet Hospital, the home is close to local facilities.

Having completed an extensive refurbishment, Carlton Court welcomes visitors to experience just what makes the home the place to choose for care.

Group: T L C Care Ltd

Person in charge: Johanna Coughlan (Manager)

Local Authority / Social Services: London Borough of Barnet Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 85 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 85

Shared Rooms: 0

Rooms with ensuite WC: 85

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Carlton Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Carlton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Carlton Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.682 for Carlton Court Care Home is calculated as follows: ( (177 Excellents x 5) + (46 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 236 Ratings = 4.682

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.647 Points relating to the number of positive Reviews for Carlton Court Care Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17 positive Reviews (85 registered maximum number of service users ÷ 5). 11 Reviews ÷ 17 Target = 0.647

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Carlton Court Care Home has a Review Score of 9.3 (9.329) from 20 Reviews


Average Ratings

  • Excellent
    16
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Carlton Court Care Home?

  • Extremely LIKELY
    17
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Carlton Court Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Friend of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • Resident / Service User
    2
  • more

I have been delighted with the kindness, professionalism and efficiency that I have encountered with, both the introduction to Carlton Care Home and the subsequent care my Husband has been receiving. Every effort has been made by all members of staff to make his life untroubled and comfortable. Family and friends have also been made welcome. I cannot recommend this home too highly.

How likely would you be to recommend Carlton Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Johanna Coughlan, Home Manager at Carlton Court Care Home responded to this review on 10 May 2018:

Thank you for your lovely comments which I will pass on to staff members who have been caring for your husband. It has been a pleasure getting to know both of you.

The improvement seen in my 91-year-old since arriving at Carlton Court has been remarkable. The staff have worked hard to understand her needs and to focus on the important things first. Thoroughly impressed with everyone from the most junior member of staff to the managers.

How likely would you be to recommend Carlton Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Johanna Coughlan, Home Manager at Carlton Court Care Home responded to this review on 16 Apr 2018:

Thank you so much for taking the time to write a review. It is lovely to see and know the difference the team have made to your relatives well being. We have team members who know her from her years working for the health service and its a privilege to play a small part in improving her quality of life. I will make sure the care team receive your feedback.

My mother spent a month convalescing at Carlton Court, following a stay in hospital.
She had some issues being away from her home environment, but the excellent care of staff in Carlton Court helped her rebuild her confidence and strength and she has come home stronger and more positive than ever, armed with many helpful strategies to improve her life.
The break gave me some much-needed respite too.

How likely would you be to recommend Carlton Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Johanna Coughlan, Manager at Carlton Court Care Home responded to this review on 20 Mar 2018:

Thank you for your feedback. I was particularly pleased to read that your mother's stay at Carlton Court has increased her confidence for her return home and will make sure all the care team are thanked.

My Mother-in-Law arrived from a 19-day spell at an NHS Rehab facility following a fall and a bleed on the brain. This had caused short-term memory issues and mobility problems. She came to Carlton for a month's respite care while a wet room was built at her home. She arrived having been institutionalised for a month so it was lovely for her to be in a comfortable environment where she was treated like a person rather than a patient.

Her self-confidence has been growing and her mobility issues are much improved. The staff continually work with her to improve her mobility and to get her ready to return to her home.

Although keen to go home, naturally, she is happy with her stay at Carlton. The staff have taken time to get to know her and also her husband who visits her daily.

It is a comfort for the whole family to know she is being well looked after in a safe environment.

How likely would you be to recommend Carlton Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Johanna Coughlan, Manager at Carlton Court Care Home responded to this review on 16 Mar 2018:

Thank you for taking the time to provide feedback about your mothers stay at Carlton Court. I know all the team will miss her when she returns home but I am also very aware of how much your father misses her. It has been a pleasure to get to know them both. I will pass on your kind words to the team.

We continue to be very pleased with the care provided. It is a very caring environment in which every effort is made to meet my mother's medical needs. There is a clear commitment to achieving a very high standard in all aspects of the provision.

How likely would you be to recommend Carlton Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Johanna Coughlan, Manager at Carlton Court Care Home responded to this review on 27 Feb 2018:

Thank you for taking the time to send in your comments. It is always lovely to get positive feedback. I will ensure all the team are thanked for the care they provide.

Calrton Court Care Home in Barnet has some wonderful staff who looked after my Father in his last days with great care, always respectful of him and his needs. The home was clean, the food was excellent and the nursing and other staff wonderful not only to my Father but so kind to both myself and my brother. Thank you to a nurse who looked after my Father and the other nursing and care staff. Also, the administrator at the care home was extremely helpful and helped us enormously. Thank you to all of you.

I would definitely recommend this care home to anyone who wants a clean, well-organised, caring place run like a home-from-home with kind, friendly and very professional staff. Perfect for elderly people who can no longer care for themselves.

Thank you to all the staff there.

How likely would you be to recommend Carlton Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My wife has been well cared for. The arrangements for our recent marriage for ourselves and our guests were excellent.

How likely would you be to recommend Carlton Court Care Home? Likely

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Average Rating:   4.6 out of 5

Upon a brilliant introduction, we decided to admit my father to Carlton Court Care Home. Upon arrival, the staff were very welcoming, management were present and made sure my father and family were taken care of. They were very sensitive and attentive and gave comfort and advice to my mother and I. The care team and nurses are excellent. Most are energetic and emit positivity towards the patients but some I feel are overworked, underappreciated and tired. Despite this, I feel that my father is receiving excellent care and his needs are being met.

How likely would you be to recommend Carlton Court Care Home? Likely

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Average Rating:   4.8 out of 5

Continued staffing problems - particularly at night - resident support and supervision very poor at night.
A year on and still unable to manage pad provision.
A succession of disengaged and poor management.
Poor communication.
Poor complaint handling and resolution.
Lacks transparency and poor record keeping.
A very costly and upsetting experience - again.

Plus - good food, some good carers (badly supported), newly redecorated (lounge furniture badly positioned for wheelchair and those needing hoisting).

How likely would you be to recommend Carlton Court Care Home? Unlikely

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Average Rating:   3.7 out of 5

My mother has been in Carlton Court for two years and this is the second home my mum has been in. I find Carlton Court to be an extremely good care home as my mum lives with dementia. I find the staff extremely kind and helpful and feel the staff are friendly and approachable and above all caring. The management team are approachable and caring. I would recommend this care home to anyone.

How likely would you be to recommend Carlton Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Kind and caring staff. Always willing to help and accommodate.

How likely would you be to recommend Carlton Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I posted my 1st review in 2015. My partner has now been living in Carlton Court for 2 years.
Carlton Court really is an amazing care home. Both staff and management are very approachable and available to talk through any concerns I may have, and act on them promptly. They do everything in their power to make my partner happy and comfortable. I visit on a daily basis and feel this home is happy and welcoming. The staff know the residents so well and understand their likes and dislikes.

I can't recommend this care home enough .... 5 ***** from me.

How likely would you be to recommend Carlton Court Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

All the staff are very friendly and helpful kitchen are very accommodating. I found that my needs were met as much as possible and were willing to go the extra mile to help.

How likely would you be to recommend Carlton Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am very pleased with the way my partner is looked after generally. I find sometimes there is a lack of common sense used. I will always praise one lady when she is in charge, such a caring young lady, nothing is too much trouble. Also another carer is good with my partner especially shaving him. The other staff are very good. Mostly my worry is when agency staff are looking after him some do not speak to him when they are doing anything to him. The home itself is beautiful.

How likely would you be to recommend Carlton Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My friend aged 84 was taken to Carlton Court Care Home in November 2016 owing to her dementia as she was unable to look after herself. I went and still do visit her once a week. I must say that I was so impressed by the staff and management showing their care professionalism at all times.

How likely would you be to recommend Carlton Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

The best way to describe care home experiences is probably when things go wrong. As they do in plenty if instances, but we can confidently say Carlton home staff, nurses and managers all react positively to resolve arising problems or issues relating to medication, personal care and the well being of all residents come first. Their happiness and comfort is paramount. The great matters of Health and Safety are taken very seriously as well as a positive complaints procedure. On the whole the one-to-one staff are proactive, extremely well trained and communicate with families and residents professionally. Without a doubt based on our experiences we would recommend Carlton Court to everyone.

How likely would you be to recommend Carlton Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

I was invited to view the work done at Carlton Court, by your Community Development Manager. It was plainly obvious that the manager, within her telephone manner, has a very professional attitude and approach with regards to quality of care for the elderly. That was very heartening to see.
The premises are obviously well designed to suit purpose, function and organisation, looks well in keeping with high professional standards. This is predicated by the fact the place was being repainted when it so obviously did not requite redecorating. That spoke volumes!!

How likely would you be to recommend Carlton Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I love the staff, they are very caring.

How likely would you be to recommend Carlton Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I sent my next of kin to stay at Carlton Court for rehab for 3 months. She is a very demanding person who needed specialist care and nursing, also physiotherapy, Carlton Court went out of their way to provide that. Her condition improved markedly during her time there and despite her impossible demands Carlton Court staff were able to cope, albeit with some difficultly, which was not of their making.

How likely would you be to recommend Carlton Court Care Home? Extremely Likely

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Average Rating:   3.5 out of 5

Sadly my dad was only in the home for a few days before he passed away. However, in those few days we were so impressed with everything about Carlton Court. The home is run very professionally and the staff were all excellent. We felt totally at ease having dad in their care. We were updated on dads condition every day when we visited and the carers went out of their way to accommodate our requests. The staff were all friendly and welcoming and when dad sadly passed away we were treated with respect and allowed space and time to grieve. We are very thankful to them for making dads last days the best they could have been in the circumstances.

How likely would you be to recommend Carlton Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 02 May 2018

We offer bespoke care which is tailored to an individuals needs from Residential to end of life nursing care, and specialist care for people living with memory loss. We can help you understand the financial options, concerns and requirements which planning for care in later life involves.

Awards / Recognitions

January 2018

The Care Workers Charity

Recipient: T L C Care Ltd

Date: Tuesday 30 Jan 2018

more details

Care Workers Charity

Recipient: T L C Care Ltd

Date: Tuesday 30 Jan 2018

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Carlton Court Care Home