Carlton Court Care Home, Barnet, London
Carlton Court Care Home, Barnet, London
Carlton Court Care Home, Barnet, London

At Carlton Court, the level of service is thoughtful and bespoke to personal requirements. They concentrate on delivering the quality nursing care and support that really makes a difference.

Some of the residents simply need help from day to day, whilst others need more assistance, and at the heart of it all, is a quality team of carers and nurses.

With individual care creating a feeling of being at home, Carlton Court focuses on maintaining lifestyle choices to help residents enjoy fulfilling and stimulating lives with care and support to retain choices, personal preferences and independence.

Situated in an enviable position in the leafy suburbs next to Barnet Hospital, the home is close to local facilities.

Having completed an extensive refurbishment, Carlton Court welcomes visitors to experience just what makes the home the place to choose for care.

Group: T L C Care Ltd

Person in charge: Kim Brown (General Manager)

Local Authority / Social Services: London Borough of Barnet Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 81 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Epilepsy • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 81

Shared Rooms: 0

Rooms with ensuite WC: 81

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Carlton Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 22 Jun 2017

We offer bespoke care which is tailored to an individuals needs from Residential to end of life nursing care, and specialist care for people living with memory loss. We can help you understand the financial options, concerns and requirements which planning for care in later life involves.

Reviews

8.5 Carlton Court Care Home has a Review Score of 8.5 (8.459)

The Review Score of 8.5 (maximum of 10) for Carlton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Carlton Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.774 for Carlton Court Care Home is calculated as follows: ( (90 Excellents x 5) + (9 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 106 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.685 Points relating to the number of positive Reviews for Carlton Court Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 16.2 positive Reviews (81 registered maximum number of service users ÷ 5). 3 Reviews ÷ 16.2 Target = 0.185

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Carlton Court Care Home?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Carlton Court Care Home

  • Friend of Resident/Service User
    2
  • Resident / Service User
    2
  • Daughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Partner of Resident/Service User
    1
  • more

All the staff are very friendly and helpful kitchen are very accommodating. I found that my needs were met as much as possible and were willing to go the extra mile to help.

How likely would you be to recommend Carlton Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very pleased with the way my partner is looked after generally. I find sometimes there is a lack of common sense used. I will always praise one lady when she is in charge, such a caring young lady, nothing is too much trouble. Also another carer is good with my partner especially shaving him. The other staff are very good. Mostly my worry is when agency staff are looking after him some do not speak to him when they are doing anything to him. The home itself is beautiful.

How likely would you be to recommend Carlton Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend aged 84 was taken to Carlton Court Care Home in November 2016 owing to her dementia as she was unable to look after herself. I went and still do visit her once a week. I must say that I was so impressed by the staff and management showing their care professionalism at all times.

How likely would you be to recommend Carlton Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The best way to describe care home experiences is probably when things go wrong. As they do in plenty if instances, but we can confidently say Carlton home staff, nurses and managers all react positively to resolve arising problems or issues relating to medication, personal care and the well being of all residents come first. Their happiness and comfort is paramount. The great matters of Health and Safety are taken very seriously as well as a positive complaints procedure. On the whole the one-to-one staff are proactive, extremely well trained and communicate with families and residents professionally. Without a doubt based on our experiences we would recommend Carlton Court to everyone.

How likely would you be to recommend Carlton Court Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was invited to view the work done at Carlton Court, by your Community Development Manager. It was plainly obvious that the manager, within her telephone manner, has a very professional attitude and approach with regards to quality of care for the elderly. That was very heartening to see.
The premises are obviously well designed to suit purpose, function and organisation, looks well in keeping with high professional standards. This is predicated by the fact the place was being repainted when it so obviously did not requite redecorating. That spoke volumes!!

How likely would you be to recommend Carlton Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I love the staff, they are very caring.

How likely would you be to recommend Carlton Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

What can I say?

Carlton court is the most amazing place, it really is a home from home. The whole atmosphere is so kind and caring. I visit on a daily basis and I have only good things to say about the place. All the staff are really kind and if I ever had to go into a care home I just hope it would Carlton Court.

The management are very approachable and go the extra mile to make sure the residents needs are met. Nothing is too much trouble for them.

I would give Carlton court 10/10

How likely would you be to recommend Carlton Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I sent my next of kin to stay at Carlton Court for rehab for 3 months. She is a very demanding person who needed specialist care and nursing, also physiotherapy, Carlton Court went out of their way to provide that. Her condition improved markedly during her time there and despite her impossible demands Carlton Court staff were able to cope, albeit with some difficultly, which was not of their making.

How likely would you be to recommend Carlton Court Care Home? Extremely Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Sadly my dad was only in the home for a few days before he passed away. However, in those few days we were so impressed with everything about Carlton Court. The home is run very professionally and the staff were all excellent. We felt totally at ease having dad in their care. We were updated on dads condition every day when we visited and the carers went out of their way to accommodate our requests. The staff were all friendly and welcoming and when dad sadly passed away we were treated with respect and allowed space and time to grieve. We are very thankful to them for making dads last days the best they could have been in the circumstances.

How likely would you be to recommend Carlton Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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