Carlton Court Care Home

112 Bells Hill, Barnet EN5 2SQ
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Top 20 carehome certificate
10 141 Reviews
  • Carlton Court Care Home, Barnet
Carlton Court is a luxury care home in the leafy suburbs of Barnet, next to Barnet Hospital, offering expert residential, nursing and dementia care in a warm and welcoming environment where wellbeing, dignity and independence are prioritised.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

Support is tailored to individual needs, whether for help with daily living, specialist nursing or dementia care. An experienced leadership team works alongside skilled carers, nurses, hospitality staff and wellbeing coordinators to create personalised care plans promoting comfort, choice and quality of life. Thoughtful dementia care fosters confidence and wellbeing for those living with memory loss.

Spacious en-suite bedrooms, comfortable lounges and quiet seating areas are designed to feel like home. Secure landscaped gardens and premium facilities, including a cinema, spa room, hair and beauty salon, private dining room and a welcoming café, enhance daily life for residents and visitors.

A varied programme of activities and events encourages social connection, creativity and enjoyment. Fresh, nutritious meals are prepared daily to suit all tastes and dietary needs.

Carlton Court offers flexible care pathways that adapt as needs change, delivering high-quality, thoughtful care that makes a real difference to residents and families.

Visitors are welcome to experience the warm and supportive environment that makes Carlton Court a distinctive place to live.
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Care Provided by Carlton Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1700
  • Self-Funded Nursing Dementia Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1900
  • RESPITE Self-Funded Residential Dementia Care: from £1900
  • RESPITE Self-Funded Nursing Care: from £1900
  • RESPITE Self-Funded Nursing Dementia Care: from £1900
The price(s) shown are provided by the care home. Contact Carlton Court Care Home for full pricing details and T&Cs.

Contact Carlton Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Carlton Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Dinesh Francis (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009
  • Number of floors: 3

Room Information

  • Single Rooms (85)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (85)

Parking

  • Carlton Court has it's own private care park for guests and visitors to the home.

Carlton Court Care Home Reviews (141)

10

Carlton Court Care Home has a Review Score of 10 (9.963) out of 10, based on 52 reviews in the last 2 years.
Over all time Carlton Court Care Home has 141 reviews.

Overall Experience
  • 128
  • 11
  • 1
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Date Published
  • 141
  • 11
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  • 52
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Reviewer Connection to Carlton Court Care Home
  • 55
  • 27
  • 13
  • 8
  • 8
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 141, showing 121-140
Review from C C (Son of Resident) published on 3 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found most staff very helpful and friendly. All facilities are of good standard.
Reply from Natalie Crampton, Community Development Manager at Carlton Court Care HomeThank you for your review, all feedback is much appreciated.
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Review from S H (Son of Resident) published on 2 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Carlton Court since March 2017. In that time she has received what I consider to be excellent care for her requirements. If there are any issues to be dealt with the staff will always contact me to advise and assist. I can ask no more. They are polite, courteous and helpful in
every way. My mother is being very well cared for thank you.
Reply from Johanna Coughlan, Home Manager at Carlton Court Care HomeThank you so much for taking the time to send in your comments. It was really lovely to hear of your experience of care provision at Carlton Court. I will make sure all the team are thanked.
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Review from L P (Wife of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been delighted with the kindness, professionalism and efficiency that I have encountered with, both the introduction to Carlton Care Home and the subsequent care my Husband has been receiving. Every effort has been made by all members of staff to make his life untroubled and comfortable. Family
and friends have also been made welcome. I cannot recommend this home too highly.
Reply from Johanna Coughlan, Home Manager at Carlton Court Care HomeThank you for your lovely comments which I will pass on to staff members who have been caring for your husband. It has been a pleasure getting to know both of you.
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Review from David F (Nephew of Resident) published on 16 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The improvement seen in my 91-year-old since arriving at Carlton Court has been remarkable. The staff have worked hard to understand her needs and to focus on the important things first. Thoroughly impressed with everyone from the most junior member of staff to the managers.
Reply from Johanna Coughlan, Home Manager at Carlton Court Care HomeThank you so much for taking the time to write a review. It is lovely to see and know the difference the team have made to your relatives well being. We have team members who know her from her years working for the health service and its a privilege to play a small part in improving her quality of life. I will make sure the care team receive your feedback.
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Review from L S (Daughter of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent a month convalescing at Carlton Court, following a stay in hospital.
She had some issues being away from her home environment, but the excellent care of staff in Carlton Court helped her rebuild her confidence and strength and she has come home stronger and more positive than ever,
armed with many helpful strategies to improve her life.
The break gave me some much-needed respite too.
Reply from Johanna Coughlan, Manager at Carlton Court Care HomeThank you for your feedback. I was particularly pleased to read that your mother's stay at Carlton Court has increased her confidence for her return home and will make sure all the care team are thanked.
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Review from Eva D (Daughter-in-law of Resident) published on 16 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother-in-Law arrived from a 19-day spell at an NHS Rehab facility following a fall and a bleed on the brain. This had caused short-term memory issues and mobility problems. She came to Carlton for a month's respite care while a wet room was built at her home. She arrived having been institutionalised
for a month so it was lovely for her to be in a comfortable environment where she was treated like a person rather than a patient.


Her self-confidence has been growing and her mobility issues are much improved. The staff continually work with her to improve her mobility and to get her ready to return to her home.


Although keen to go home, naturally, she is happy with her stay at Carlton. The staff have taken time to get to know her and also her husband who visits her daily.


It is a comfort for the whole family to know she is being well looked after in a safe environment.

Reply from Johanna Coughlan, Manager at Carlton Court Care HomeThank you for taking the time to provide feedback about your mothers stay at Carlton Court. I know all the team will miss her when she returns home but I am also very aware of how much your father misses her. It has been a pleasure to get to know them both. I will pass on your kind words to the team.
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Review from Susanne N (Daughter of Resident) published on 12 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Calrton Court Care Home in Barnet has some wonderful staff who looked after my Father in his last days with great care, always respectful of him and his needs. The home was clean, the food was excellent and the nursing and other staff wonderful not only to my Father but so kind to both myself and my
brother. Thank you to a nurse who looked after my Father and the other nursing and care staff. Also, the administrator at the care home was extremely helpful and helped us enormously. Thank you to all of you.


I would definitely recommend this care home to anyone who wants a clean, well-organised, caring place run like a home-from-home with kind, friendly and very professional staff. Perfect for elderly people who can no longer care for themselves.


Thank you to all the staff there.

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Review from Geoffrey A (Husband of Resident) published on 5 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been well cared for. The arrangements for our recent marriage for ourselves and our guests were excellent.
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Review from Keimi O (Daughter of Resident) published on 21 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Upon a brilliant introduction, we decided to admit my father to Carlton Court Care Home. Upon arrival, the staff were very welcoming, management were present and made sure my father and family were taken care of. They were very sensitive and attentive and gave comfort and advice to my mother and I.
The care team and nurses are excellent. Most are energetic and emit positivity towards the patients but some I feel are overworked, underappreciated and tired. Despite this, I feel that my father is receiving excellent care and his needs are being met.
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Review from Philip C (Son of Resident) published on 24 October 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
Continued staffing problems - particularly at night - resident support and supervision very poor at night.
A year on and still unable to manage pad provision.
A succession of disengaged and poor management.
Poor communication.
Poor complaint handling and resolution.
Lacks transparency and poor
record keeping.
A very costly and upsetting experience - again.


Plus - good food, some good carers (badly supported), newly redecorated (lounge furniture badly positioned for wheelchair and those needing hoisting).

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Review from Enzo C (Son of Resident) published on 18 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Carlton Court for two years and this is the second home my mum has been in. I find Carlton Court to be an extremely good care home as my mum lives with dementia. I find the staff extremely kind and helpful and feel the staff are friendly and approachable and above all caring.
The management team are approachable and caring. I would recommend this care home to anyone.
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Review from A F (Son of Resident) published on 1 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind and caring staff. Always willing to help and accommodate.
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Review from Frances (Friend of Resident) published on 28 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I posted my 1st review in 2015. My partner has now been living in Carlton Court for 2 years.
Carlton Court really is an amazing care home. Both staff and management are very approachable and available to talk through any concerns I may have, and act on them promptly. They do everything in their
power to make my partner happy and comfortable. I visit on a daily basis and feel this home is happy and welcoming. The staff know the residents so well and understand their likes and dislikes.


I can't recommend this care home enough .... 5 ***** from me.

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Review from Jama J (Resident) published on 4 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very friendly and helpful kitchen are very accommodating. I found that my needs were met as much as possible and were willing to go the extra mile to help.
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Review from K W (Partner of Resident) published on 26 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the way my partner is looked after generally. I find sometimes there is a lack of common sense used. I will always praise one lady when she is in charge, such a caring young lady, nothing is too much trouble. Also another carer is good with my partner especially shaving him. The
other staff are very good. Mostly my worry is when agency staff are looking after him some do not speak to him when they are doing anything to him. The home itself is beautiful.
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Review from FM (Friend of Resident) published on 31 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend aged 84 was taken to Carlton Court Care Home in November 2016 owing to her dementia as she was unable to look after herself. I went and still do visit her once a week. I must say that I was so impressed by the staff and management showing their care professionalism at all times.
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Review from H A (Husband of Resident) published on 11 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best way to describe care home experiences is probably when things go wrong. As they do in plenty if instances, but we can confidently say Carlton home staff, nurses and managers all react positively to resolve arising problems or issues relating to medication, personal care and the well being of
all residents come first. Their happiness and comfort is paramount. The great matters of Health and Safety are taken very seriously as well as a positive complaints procedure. On the whole the one-to-one staff are proactive, extremely well trained and communicate with families and residents professionally. Without a doubt based on our experiences we would recommend Carlton Court to everyone.
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Review from Chambi (Son of Resident) published on 16 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was invited to view the work done at Carlton Court, by your Community Development Manager. It was plainly obvious that the manager, within her telephone manner, has a very professional attitude and approach with regards to quality of care for the elderly. That was very heartening to see.
The premises
are obviously well designed to suit purpose, function and organisation, looks well in keeping with high professional standards. This is predicated by the fact the place was being repainted when it so obviously did not requite redecorating. That spoke volumes!!
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Review from Peter S (Relative of Resident) published on 20 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I sent my next of kin to stay at Carlton Court for rehab for 3 months. She is a very demanding person who needed specialist care and nursing, also physiotherapy, Carlton Court went out of their way to provide that. Her condition improved markedly during her time there and despite her impossible demands
Carlton Court staff were able to cope, albeit with some difficultly, which was not of their making.
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Review from Olga G (Resident) published on 10 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love the staff, they are very caring.
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Current Review Score: 10.0 (9.963)

Overview of Review Score

The Review Score of 10 (9.963) out of 10 for Carlton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 52 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.963 for Carlton Court Care Home is calculated as follows: ( (596 Excellents x 5) + (23 Goods x 4) ) ÷ 619 Ratings = 4.963
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Carlton Court Care Home is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 52 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (16)

Meet the Team (5)

Dinesh

Dinesh Francis

Job Title: Home Manager Joined: 2025

I completed my Bachelor's degree in nursing in India in 2008 and worked as a Paediatric nurse from 2008 to 2010. In 2010, I came to the UK and started my Master's in advanced nursing whilst studying and worked as a unit leader in a care home. In 2011 I was promoted to a Care Coordinator and then in 2014, I was again promoted to Deputy Manager.


In 2022 I was then promoted to Home Manager. I am extremely passionate about care and looking after our elderly residents so getting the opportunity to support and guide Cooperscroft on their journey to outstanding was a huge privilege.

Josh

Josh Skariah

Job Title: Office Manager Joined: 2023

I am Josh Skariah Chennakkattu, and I am the Office Manager at TLC Carlton Court Care Home. I joined the home in 2023 as a General Assistant, progressed into the Customer Service Supervisor role, and now proudly support the home as Office Manager.


Working in the healthcare sector is my passion, and I take great pride in supporting our residents, their families, and my team members every day. I hold a Master’s degree in Business Administration, specialising in Healthcare Management, from the University of Roehampton. Before joining Carlton Court, I worked as an accountant in both India and Bahrain.


I am passionate about creating a warm, positive, and welcoming environment where residents and team members feel valued, supported, and cared for.

Biastina

Biastina Jana Nongrum

Job Title: Business Support Manager Joined: 2026

My name is Tina Jana Nongrum, and I am the Business Support Manager at TLC Carlton Court Care Home.
I joined TLC Care in 2018, working across Karuna Manor, Kailash Manor, and now Carlton Court. From the very beginning, I embraced the organisation’s values and culture. What stood out most to me was the strong sense of community within the team.


I have 13 years of experience working in the Care Sector. I started my career as an Admin Assistant and have progressed to my current role as Business Support Manager. My role is to ensure the smooth and efficient operation of the home’s administrative and financial systems. Alongside my compassion for care, I am committed to providing the best possible service and well-being to our residents, team members, and relatives.

Preeti

Preeti Hamal

Job Title: Care Services Manager Joined: 2026

I’m excited to join TLC Carlton Court Care Home as Care Service Manager. I completed an MSc in Nursing and Healthcare in 2015 from the University of West London. After my university, I have worked as a Supervised Practice Nurse and acquired my NMC registration in 2017. I have experience working in the NHS and Adult Social Care settings in various roles. I have also accomplished my TQUK Level 5 Diploma in Leadership and Management for Adult Care with distinction in 2023. I am very passionate about the nursing workforce, their contribution and development in Adult Social Care settings. I am a council member of London’s Social Care Nursing Advisory Council (SCNAC), FNF (Florence Nightingale Foundation) alumni and NCL Internationally Educated Nurses (IEN) ambassador. I am a recipient of the Chief Nurse Award 2024, presented by Professor Deborah Sturdy, Chief Nurse for Social Care.


I have worked as a Unit Manager in TLC Carlton Court in 2022, and now I have returned to the TLC family at Carlton Court as Care Service Manager. I bring experience in problem-solving, leadership and teamwork, and I strongly trust in forming a positive and productive work environment where everyone feels valued and motivated. I have profound compassion and empathy as an advocate for residents to achieve positive outcomes in their lives with a commitment to lifelong learning.

Moses Benedict

Moses Benedict Barnabas

Job Title: Hotel Services Manager Joined: 2026

I have over 15 years of experience in the hotel industry, having worked across five countries and gained a strong understanding of hospitality and guest experience.


Throughout my career, I’ve worked in a variety of hospitality settings, from pre-opening projects to different hospitality concepts, which has allowed me to adapt and grow within the industry.


I am service-focused and always look for ways to make a meaningful impact in everything I do and with everyone I meet.


In my free time, I enjoy travelling and exploring different cuisines and cultures. I also have a keen eye for art and create digital pieces inspired by “art with a message.”


As I begin my journey in the care and nursing sector for the first time, I’m excited for this new chapter and look forward to making a positive contribution.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carlton Court Care Home to verify any information. View our terms and conditions. Carlton Court Care Home has an Enhanced Service - more info.