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- Carlton Court Care Home

I know that she is being well looked after, even when we can't visitAndrew M(Son of Resident/Service User)

The staff have been extremely helpful and supportive and he is looked after with care and dignitySalima M(Daughter of Resident/Service User)

The staff are very tentative and caring and always with a smile on their facesM D(Daughter of Resident/Service User)

I know that she is being well looked after, even when we can't visitAndrew M(Son of Resident/Service User)

The staff have been extremely helpful and supportive and he is looked after with care and dignitySalima M(Daughter of Resident/Service User)

The staff are very tentative and caring and always with a smile on their facesM D(Daughter of Resident/Service User)

Carlton Court is a luxury care home in the leafy suburbs of Barnet, next to Barnet Hospital, offering expert residential, nursing and dementia care in a warm and welcoming environment where wellbeing, dignity and independence are prioritised.
Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing...
Care Provided by Carlton Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 85 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Carlton Court Care Home for full pricing details and T&Cs.
Contact Carlton Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- TLC Care Ltd
- Private Owned
Person in charge
- Dinesh Francis(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2009
- Number of floors: 3
Room Information
- Single Rooms (85)
- Single Rooms with ensuite Wet Room (85)
Parking
- Carlton Court has it's own private care park for guests and visitors to the home.
Carlton Court Care Home Reviews (146)
Carlton Court Care Home has a Review Score of 9.9 (9.932) out of 10, based on 57 reviews in the last 2 years.
Over all time Carlton Court Care Home has 146 reviews.
Carlton Court cared for my mother for only a short time and it was a difficult time as she had dementia and didn't really understand what was going on. The staff were very patient with her and we as a family were able to leave her in the knowledge that she was being cared for and safe. Sadly she passed away before she could really take advantage of the new dementia floor which I am sure she would have benefited from. The activities the staff arrange are marvellous and they try to include everyone.
Thank you for your kind comments, Christine.
The time my family member spent in the care home, though short, we felt at home from the moment we entered.
Five stars for everything.
I have a neurological condition making my muscles weak. I fell and broke my ankle and I needed care whilst my ankle healed. I have received excellent care here and my ankle is healing well. I would recommend Carlton Court Care Home. It is a lovely place with friendly professional staff.
Thank you very much for your lovely review of Carlton Court Ian. It was great to have you living here with us. You brought a fantastic energy to the building and you will be missed very much.
We all wish you well and you are welcome anytime for a cup of tea in the bistro.
Kindest RegardsCarlton Court
His grandchildren come and eat cake and play at the hairdressers.
There is a great range of activities to take part in and they are great at getting Dad to participate.
It is nice that all team members take the time to learn who all members of the family are.
The only thing to make it better is to get emails when Dad runs out of toiletries or to walk to the shop with him to buy personal care items.
Ginny Cheytan - Home Manager
Very happy with Mum's care. The best home!
General Manager
I have found most staff very helpful and friendly. All facilities are of good standard.
Thank you for your review, all feedback is much appreciated.
My mother has been at Carlton Court since March 2017. In that time she has received what I consider to be excellent care for her requirements. If there are any issues to be dealt with the staff will always contact me to advise and assist. I can ask no more. They are polite, courteous and helpful in every way. My mother is being very well cared for thank you.
Thank you so much for taking the time to send in your comments. It was really lovely to hear of your experience of care provision at Carlton Court. I will make sure all the team are thanked.
I have been delighted with the kindness, professionalism and efficiency that I have encountered with, both the introduction to Carlton Care Home and the subsequent care my Husband has been receiving. Every effort has been made by all members of staff to make his life untroubled and comfortable. Family and friends have also been made welcome. I cannot recommend this home too highly.
Thank you for your lovely comments which I will pass on to staff members who have been caring for your husband. It has been a pleasure getting to know both of you.
The improvement seen in my 91-year-old since arriving at Carlton Court has been remarkable. The staff have worked hard to understand her needs and to focus on the important things first. Thoroughly impressed with everyone from the most junior member of staff to the managers.
Thank you so much for taking the time to write a review. It is lovely to see and know the difference the team have made to your relatives well being. We have team members who know her from her years working for the health service and its a privilege to play a small part in improving her quality of life. I will make sure the care team receive your feedback.
She had some issues being away from her home environment, but the excellent care of staff in Carlton Court helped her rebuild her confidence and strength and she has come home stronger and more positive than ever, armed with many helpful strategies to improve her life.
The break gave me some much-needed respite too.
Thank you for your feedback. I was particularly pleased to read that your mother's stay at Carlton Court has increased her confidence for her return home and will make sure all the care team are thanked.
My Mother-in-Law arrived from a 19-day spell at an NHS Rehab facility following a fall and a bleed on the brain. This had caused short-term memory issues and mobility problems. She came to Carlton for a month's respite care while a wet room was built at her home. She arrived having been institutionalised for a month so it was lovely for her to be in a comfortable environment where she was treated like a person rather than a patient.
Her self-confidence has been growing and her mobility issues are much improved. The staff continually work with her to improve her mobility and to get her ready to return to her home.
Although keen to go home, naturally, she is happy with her stay at Carlton. The staff have taken time to get to know her and also her husband who visits her daily.
It is a comfort for the whole family to know she is being well looked after in a safe environment.
Thank you for taking the time to provide feedback about your mothers stay at Carlton Court. I know all the team will miss her when she returns home but I am also very aware of how much your father misses her. It has been a pleasure to get to know them both. I will pass on your kind words to the team.
Calrton Court Care Home in Barnet has some wonderful staff who looked after my Father in his last days with great care, always respectful of him and his needs. The home was clean, the food was excellent and the nursing and other staff wonderful not only to my Father but so kind to both myself and my brother. Thank you to a nurse who looked after my Father and the other nursing and care staff. Also, the administrator at the care home was extremely helpful and helped us enormously. Thank you to all of you.
I would definitely recommend this care home to anyone who wants a clean, well-organised, caring place run like a home-from-home with kind, friendly and very professional staff. Perfect for elderly people who can no longer care for themselves.
Thank you to all the staff there.
My wife has been well cared for. The arrangements for our recent marriage for ourselves and our guests were excellent.
Upon a brilliant introduction, we decided to admit my father to Carlton Court Care Home. Upon arrival, the staff were very welcoming, management were present and made sure my father and family were taken care of. They were very sensitive and attentive and gave comfort and advice to my mother and I. The care team and nurses are excellent. Most are energetic and emit positivity towards the patients but some I feel are overworked, underappreciated and tired. Despite this, I feel that my father is receiving excellent care and his needs are being met.
A year on and still unable to manage pad provision.
A succession of disengaged and poor management.
Poor communication.
Poor complaint handling and resolution.
Lacks transparency and poor record keeping.
A very costly and upsetting experience - again.
Plus - good food, some good carers (badly supported), newly redecorated (lounge furniture badly positioned for wheelchair and those needing hoisting).
My mother has been in Carlton Court for two years and this is the second home my mum has been in. I find Carlton Court to be an extremely good care home as my mum lives with dementia. I find the staff extremely kind and helpful and feel the staff are friendly and approachable and above all caring. The management team are approachable and caring. I would recommend this care home to anyone.
Kind and caring staff. Always willing to help and accommodate.
Carlton Court really is an amazing care home. Both staff and management are very approachable and available to talk through any concerns I may have, and act on them promptly. They do everything in their power to make my partner happy and comfortable. I visit on a daily basis and feel this home is happy and welcoming. The staff know the residents so well and understand their likes and dislikes.
I can't recommend this care home enough .... 5 ***** from me.
All the staff are very friendly and helpful kitchen are very accommodating. I found that my needs were met as much as possible and were willing to go the extra mile to help.
I am very pleased with the way my partner is looked after generally. I find sometimes there is a lack of common sense used. I will always praise one lady when she is in charge, such a caring young lady, nothing is too much trouble. Also another carer is good with my partner especially shaving him. The other staff are very good. Mostly my worry is when agency staff are looking after him some do not speak to him when they are doing anything to him. The home itself is beautiful.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 January 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (11) & Events (13)
- 26 Jun 2026
Residents at Carlton Court recently enjoyed a wonderful day trip to Southend-on-Sea : a much loved outing that brought together fresh sea air, great food and plenty of laughter. "I...
- 15 May 2026
To mark International Nurses Day, Carlton Court alongside our sister homes, Cooperscroft and Cuffley Manor, visited Barnet General Hospital and Luton & Dunstable Hospital to personally thank the incredible nurses...
- 15 Jan 2026
Today, Carlton Court Care Home held a powerful and collaborative Road to Outstanding meeting, bringing together all Heads of Department alongside members of our care team and nursing staff. This...
- 05 Aug 2026Organiser: Carlton Court Care Home
- 15 Aug 2026Organiser: Carlton Court Care Home
- 09 Sep 2026Organiser: Carlton Court Care Home
Awards / Recognitions (16)
- 30 Jan 2026Recipient: Carlton Court Care Home
- 30 Jan 2026Recipient: TLC Care Ltd
- 19 Jun 2025Recipient: TLC Care Ltd
Meet the Team (5)

I completed my Bachelor's degree in nursing in India in 2008 and worked as a Paediatric nurse from 2008 to 2010. In 2010, I came to the UK and started my Master's in advanced nursing whilst studying and working as a unit leader in a care home. In 2011, I was promoted to a Care Coordinator, and then in 2014, I was again promoted to Deputy Manager.
In 2022, I was then promoted to Home Manager. I am extremely passionate about care and looking after our elderly residents, so getting the opportunity to support and guide on their journey to outstanding was a huge privilege.

I’m excited to join TLC Carlton Court Care Home as Care Service Manager. I completed an MSc in Nursing and Healthcare in 2015 from the University of West London. After my university, I have worked as a Supervised Practice Nurse and acquired my NMC registration in 2017. I have experience working in the NHS and Adult Social Care settings in various roles. I have also accomplished my TQUK Level 5 Diploma in Leadership and Management for Adult Care with distinction in 2023. I am very passionate about the nursing workforce, their contribution and development in Adult Social Care settings. I am a council member of London’s Social Care Nursing Advisory Council (SCNAC), FNF (Florence Nightingale Foundation) alumni and NCL Internationally Educated Nurses (IEN) ambassador. I am a recipient of the Chief Nurse Award 2024, presented by Professor Deborah Sturdy, Chief Nurse for Social Care.
I have worked as a Unit Manager in TLC Carlton Court in 2022, and now I have returned to the TLC family at Carlton Court as Care Service Manager. I bring experience in problem-solving, leadership and teamwork, and I strongly trust in forming a positive and productive work environment where everyone feels valued and motivated. I have profound compassion and empathy as an advocate for residents to achieve positive outcomes in their lives with a commitment to lifelong learning.

I have over 15 years of experience in the hotel industry, having worked across five countries and gained a strong understanding of hospitality and guest experience.
Throughout my career, I’ve worked in a variety of hospitality settings, from pre-opening projects to different hospitality concepts, which has allowed me to adapt and grow within the industry.
I am service-focused and always look for ways to make a meaningful impact in everything I do and with everyone I meet.
In my free time, I enjoy travelling and exploring different cuisines and cultures. I also have a keen eye for art and create digital pieces inspired by “art with a message.”
As I begin my journey in the care and nursing sector for the first time, I’m excited for this new chapter and look forward to making a positive contribution.

I joined TLC Care in 2018, working across Karuna Manor, Kailash Manor, and now Carlton Court. From the very beginning, I embraced the organisation’s values and culture. What stood out most to me was the strong sense of community within the team.
I have 13 years of experience working in the Care Sector. I started my career as an Admin Assistant and have progressed to my current role as Business Support Manager. My role is to ensure the smooth and efficient operation of the home’s administrative and financial systems. Alongside my compassion for care, I am committed to providing the best possible service and well-being to our residents, team members, and relatives.

I am Josh Skariah Chennakkattu, and I am the Office Manager at TLC Carlton Court Care Home. I joined the home in 2023 as a General Assistant, progressed into the Customer Service Supervisor role, and now proudly support the home as Office Manager.
Working in the healthcare sector is my passion, and I take great pride in supporting our residents, their families, and my team members every day. I hold a Master’s degree in Business Administration, specialising in Healthcare Management, from the University of Roehampton. Before joining Carlton Court, I worked as an accountant in both India and Bahrain.
I am passionate about creating a warm, positive, and welcoming environment where residents and team members feel valued, supported, and cared for.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carlton Court Care Home to verify any information. View our terms and conditions. Carlton Court Care Home has an Enhanced Service -more info.
