Carlton Court Care Home

I completed my Bachelor's degree in nursing in India in 2008 and worked as a Paediatric nurse from 2008 to 2010. In 2010, I came to the UK and started my Master's in advanced nursing whilst studying and worked as a unit leader in a care home. In 2011 I was promoted to a Care Coordinator and then in 2014, I was again promoted to Deputy Manager.

In 2022 I was then promoted to Home Manager. I am extremely passionate about care and looking after our elderly residents so getting the opportunity to support and guide Cooperscroft on their journey to outstanding was a huge privilege.

As Hotel Services Manager at Carlton Court Care Home, I oversee the Wellbeing services, Housekeeping, Maintenance, Kitchen and Hospitality. With 17 years of experience in the hotel industry, I bring extensive expertise in operations management.

I have an integral understanding of service excellence and attention to detail, which have been instrumental in elevating the standards of care and comfort at Carlton Court, ensuring an exceptional environment for residents, family members and TLC team members alike.

As a growing professional in Healthcare Sector, I bring a strong and diverse professional experience to my role as a Customer Service Supervisor at Carlton Court Care Home. My journey spans roles in accounting and customer service, where I developed exceptional organisational and interpersonal skills. I am passionate about fostering a warm and supportive environment for residents and their families.

I am often one of the first points of contact for residents and their families, I look forward to welcoming you to Carlton Court soon.

Bridgitte Aubrey Magno is the Business Development Manager at Carlton Court Care Home, a role she took on in March 2025. With a strong clinical background and nearly 13 years of experience in complex care, stroke, and neurology, neurosurgery, Bridgitte works closely with hospitals, community teams, and external providers to ensure smooth admissions and timely, person-centred care.

Her focus is on bridging the gap between hospital, home, and care settings—supporting families through transitions and helping residents receive the best possible support. Previously a Practice Development Lead- Nurse Educator and Clinical Lead, she brings a deep passion for nursing, education, and service excellence to every aspect of her work.

As Practice Development Lead (PDL), Abbey plays a vital role in upholding and enhancing care standards across the home. PDLs focus on clinical excellence, supporting continuous learning and development both within their home and at a group-wide level.

Abbey brings over seven years of clinical nursing experience from both Australia and the United Kingdom, with a strong background in general medicine, infectious diseases, endocrinology, and oncology.

“I am passionate about delivering world-class care through evidence-based practice. It’s a privilege to support the growth and development of our incredible team and, in doing so, help raise the standard of care we provide to our residents.”

Bridgett plays a vital role as the Business Support Manager at Carlton Court, ensuring the smooth and efficient operation of the home’s administrative and financial systems.

With a strong background in business operations and customer service, Bridgett supports the Home Manager and wider team by overseeing front-of-house services, admissions processes, invoicing, compliance, and daily coordination within the home.

Bridgett’s people-first approach helps make Carlton Court a welcoming and well-managed home where residents and their families feel supported every step of the way.