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- Carlton Court Care Home

I know that she is being well looked after, even when we can't visitAndrew M(Son of Resident/Service User)

The staff have been extremely helpful and supportive and he is looked after with care and dignitySalima M(Daughter of Resident/Service User)

The staff are very tentative and caring and always with a smile on their facesM D(Daughter of Resident/Service User)

I know that she is being well looked after, even when we can't visitAndrew M(Son of Resident/Service User)

The staff have been extremely helpful and supportive and he is looked after with care and dignitySalima M(Daughter of Resident/Service User)

The staff are very tentative and caring and always with a smile on their facesM D(Daughter of Resident/Service User)

Carlton Court is a luxury care home in the leafy suburbs of Barnet, next to Barnet Hospital, offering expert residential, nursing and dementia care in a warm and welcoming environment where wellbeing, dignity and independence are prioritised.
Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing...
Care Provided by Carlton Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 85 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Carlton Court Care Home for full pricing details and T&Cs.
Contact Carlton Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- TLC Care Ltd
- Private Owned
Person in charge
- Dinesh Francis(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2009
- Number of floors: 3
Room Information
- Single Rooms (85)
- Single Rooms with ensuite Wet Room (85)
Parking
- Carlton Court has it's own private care park for guests and visitors to the home.
Carlton Court Care Home Reviews (146)
Carlton Court Care Home has a Review Score of 9.9 (9.932) out of 10, based on 57 reviews in the last 2 years.
Over all time Carlton Court Care Home has 146 reviews.
Since arising in October last year and throughout changes in her medical and behavioral changes, my Mother has been treated with great respect and attention by care and nursing staff. In particular, medical changes, have great professionalism. We appreciate the passing of information to us and knowing that our involvement and participation are valued. It is a great relief to us that my Mother is being cared for by Carlton Court.
Thank you for your review, I will pass on your feedback to our team who will be delighted and appreciative to hear your feedback
Carlton Court Care Home is comfortable for all and well maintained. The staff are friendly, helpful and caring for residents. Both my parents are here and feel comfortable and well looked after.
Thank you for your lovely review, your parents are very special and a joy to have in our family.
I am so happy with the care Mum receives. I can relax knowing she is being looked after and given so many opportunities to be part of the happy family at Carlton Court. Mummy is obviously very fond of all the wonderful staff at Carlton Court. Thank you all so much.
Thank you so much for your kind words; we are indeed one happy family, and having your mother within it is our pleasure.
My mother was a resident (room 1, GF Beech, by the nurse's station) for ten months. Her care was excellent, from a top-class team working together. Any request was honoured. I felt she was in a safe, very comfortable environment - giving me peace of mind. I will always recommend Carlton Court Care Home (even the manager assisted on the floor!).
Thank you very much for your kind words, it was a pleasure looking after your mother.
The staff were very helpful in every way. I was very happy with the care the staff looked after my mum. I could not ask for more.
Thank you for your kind words; it is much appreciated.
I cannot recommend Carlton Court enough, they took such amazing care of my mum during her time there. All the staff are extremely friendly and supportive.
Thank you for your kind words; your mother was a very special lady.
Every time I visit Carlton Carlton Court, I am never disappointed with the open and friendly team that is always there to greet me and welcome me, especially their Business Development Manager, who is a breath of fresh air. Her warmness and kindness are clear to see and set the tone and pace of the welcoming building and the rest of the staff. The facilities are excellent and a pleasure to visit. Keep up the good work in making this a place a lovely place to be cared for.
Thank you so much for your lovely words; they are much appreciated.
My mother's great-grandaughter was looked after and accommodated. Food adapted to fit, drinks etc. Relaxed meal, not rushed. A good chance to connect and celebrate Christmas with family members. Attentive staff.
Thank you for your kind review, we hope to welcome you all back soon.
My mother, who had been a resident at Carlton Court since 2017, passed away peacefully in the home recently. At all times she received a high standard of care in every respect. The staff at all levels have been excellent. In her final weeks her relatives have been given very valuable support, and she was treated with great dignity. We are very pleased that we chose Carlton Court.
Thank you for taking the time to share your positive experience. It is both humbling and inspiring. It means a lot to receive such encouraging words, and I am truly grateful for your kind sentiments. Providing exceptional care and service for our residents is always our top priority.
Carlton Court Care Home services are amazing. The staff on all levels and grades show dignity, respect, compassion, responsive care, support and well-being. It's so lovely and reassuring to see staff with a welcoming smile and so approachable. I wanted to take a moment to thank you for the wonderful care and support you've provided to my loved one over the last several months. Excellence is Carlton Court - ten-star rating.
I wanted to express my sincere appreciation for the positive feedback you shared. Your feedback motivates us to continue striving for excellence, and it reinforces the belief that our efforts are making a positive impact. I am delighted to hear that your experience was a positive one, and I want to assure you that providing exceptional service and person-centred care is always our top priority.
My mother had a one-month stay at Carlton Court Care Home and our experience was only positive. The staff are very attentive and polite. The facilities are great, plenty of lounge options and the cafe is a great place for residents to entertain their visitors. Very much a great care home.
Thank you so much for your kind review, it was an absolute pleasure to look after your mother. She was always smiling and looked so elegant every day. She was a complete joy and we would welcome her back here anytime you should need us. Have a wonderful Christmas.
My mum's 80th birthday and Carlton Court provided an amazing spread for her tea party. The room was set up with balloons and the table had everything we needed. Everyone was very hospitable and couldn't have helped us more! All the guests were delighted with the spread; sandwiches, scones (which were amazing!), samosas and spring rolls. The birthday cake was very impressive. Thank you so much Carlton Court for such a beautiful and emotional tea party.
Thank you for taking the time to review our care home. We are delighted by your comments, it means so much to all our team members.
My mother celebrated her ninety-second birthday at Carlton Court last week. We planned a small party and asked for some glasses and plates. When we arrived we were pleasantly surprised to see the staff had decorated the room with balloons, flowers and a big banner. It was a lovely gesture and very typical of how caring, hardworking and empathetic the staff are (and the birthday cake was an additional surprise!). As a family, we are very relaxed knowing how well my mum is being cared for.
My parents are receiving excellent care at Carlton Court. They are benefiting from the activities and sensory dances run by the well-being team. They have never been so busy, which is wonderful. I cannot recommend Carlton Court highly enough.
My dad moved here a couple of weeks ago. He is happy and is well looked after. The staff are friendly and caring.
Thank you very much for taking the time to give us this feedback. We always strive to provide care that is person-centered. We are so happy that your dad has been able to settle in.
Mum is currently staying at Carlton Court for respite care after a lengthy stay in the hospital. After the initial few days of settling in she is very relaxed and fully settled. The staff a second to none and have shown complete patience and kindness to Mum. For me, the whole process was managed super efficiently by the business development manager who is reassuring and I have felt completely supported by her and other staff.
Thank you so much for your kind words its been my pleasure in assisting you both through the process.
My aunt has lived here for the last eighteen months and we think this is an excellent care home. Always very clean. The staff are all very friendly, helpful and caring and look after the residents very well. The food is also good quality and there is good choice. They organise special days and events.
Thank you very much for your lovely review, your aunt is a cherished member of our community.
The last 11 days of my father's life here were hell for him and his family due to the lack of empathy from some of the staff, nurses in particular. We thought our stress and heartbreak of watching our father dying before your eyes couldn’t get anywhere worse, but we were wrong. We sincerely regret the day we took him into this horrible “facility”. Raising complaints is a waste of time, they just believe everything the staff say, it’s completely biased in their favour. We can’t change the past but if by posting this review it helps stop one family bringing their loved one here then that’s a result in my eyes.
We are sorry to hear of your concerns and understand that they are being looked into in line with stage two of our negative feedback policy. Please be reassured that we take all feedback very seriously and you will receive a full and thorough response to your concerns.
Excellent. Very happy with everything.
Thank you very much for your excellent review, I will pass your feedback onto the team.
Mum loves being here and the staff are so good and kind. The food is fantastic and the facilities are very good.
Thank you Jane for your lovely review - we are really pleased that your mother loves it here.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 January 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (11) & Events (13)
- 26 Jun 2026
Residents at Carlton Court recently enjoyed a wonderful day trip to Southend-on-Sea : a much loved outing that brought together fresh sea air, great food and plenty of laughter. "I...
- 15 May 2026
To mark International Nurses Day, Carlton Court alongside our sister homes, Cooperscroft and Cuffley Manor, visited Barnet General Hospital and Luton & Dunstable Hospital to personally thank the incredible nurses...
- 15 Jan 2026
Today, Carlton Court Care Home held a powerful and collaborative Road to Outstanding meeting, bringing together all Heads of Department alongside members of our care team and nursing staff. This...
- 05 Aug 2026Organiser: Carlton Court Care Home
- 15 Aug 2026Organiser: Carlton Court Care Home
- 09 Sep 2026Organiser: Carlton Court Care Home
Awards / Recognitions (16)
- 30 Jan 2026Recipient: Carlton Court Care Home
- 30 Jan 2026Recipient: TLC Care Ltd
- 19 Jun 2025Recipient: TLC Care Ltd
Meet the Team (5)

I completed my Bachelor's degree in nursing in India in 2008 and worked as a Paediatric nurse from 2008 to 2010. In 2010, I came to the UK and started my Master's in advanced nursing whilst studying and working as a unit leader in a care home. In 2011, I was promoted to a Care Coordinator, and then in 2014, I was again promoted to Deputy Manager.
In 2022, I was then promoted to Home Manager. I am extremely passionate about care and looking after our elderly residents, so getting the opportunity to support and guide on their journey to outstanding was a huge privilege.

I’m excited to join TLC Carlton Court Care Home as Care Service Manager. I completed an MSc in Nursing and Healthcare in 2015 from the University of West London. After my university, I have worked as a Supervised Practice Nurse and acquired my NMC registration in 2017. I have experience working in the NHS and Adult Social Care settings in various roles. I have also accomplished my TQUK Level 5 Diploma in Leadership and Management for Adult Care with distinction in 2023. I am very passionate about the nursing workforce, their contribution and development in Adult Social Care settings. I am a council member of London’s Social Care Nursing Advisory Council (SCNAC), FNF (Florence Nightingale Foundation) alumni and NCL Internationally Educated Nurses (IEN) ambassador. I am a recipient of the Chief Nurse Award 2024, presented by Professor Deborah Sturdy, Chief Nurse for Social Care.
I have worked as a Unit Manager in TLC Carlton Court in 2022, and now I have returned to the TLC family at Carlton Court as Care Service Manager. I bring experience in problem-solving, leadership and teamwork, and I strongly trust in forming a positive and productive work environment where everyone feels valued and motivated. I have profound compassion and empathy as an advocate for residents to achieve positive outcomes in their lives with a commitment to lifelong learning.

I have over 15 years of experience in the hotel industry, having worked across five countries and gained a strong understanding of hospitality and guest experience.
Throughout my career, I’ve worked in a variety of hospitality settings, from pre-opening projects to different hospitality concepts, which has allowed me to adapt and grow within the industry.
I am service-focused and always look for ways to make a meaningful impact in everything I do and with everyone I meet.
In my free time, I enjoy travelling and exploring different cuisines and cultures. I also have a keen eye for art and create digital pieces inspired by “art with a message.”
As I begin my journey in the care and nursing sector for the first time, I’m excited for this new chapter and look forward to making a positive contribution.

I joined TLC Care in 2018, working across Karuna Manor, Kailash Manor, and now Carlton Court. From the very beginning, I embraced the organisation’s values and culture. What stood out most to me was the strong sense of community within the team.
I have 13 years of experience working in the Care Sector. I started my career as an Admin Assistant and have progressed to my current role as Business Support Manager. My role is to ensure the smooth and efficient operation of the home’s administrative and financial systems. Alongside my compassion for care, I am committed to providing the best possible service and well-being to our residents, team members, and relatives.

I am Josh Skariah Chennakkattu, and I am the Office Manager at TLC Carlton Court Care Home. I joined the home in 2023 as a General Assistant, progressed into the Customer Service Supervisor role, and now proudly support the home as Office Manager.
Working in the healthcare sector is my passion, and I take great pride in supporting our residents, their families, and my team members every day. I hold a Master’s degree in Business Administration, specialising in Healthcare Management, from the University of Roehampton. Before joining Carlton Court, I worked as an accountant in both India and Bahrain.
I am passionate about creating a warm, positive, and welcoming environment where residents and team members feel valued, supported, and cared for.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carlton Court Care Home to verify any information. View our terms and conditions. Carlton Court Care Home has an Enhanced Service -more info.
