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- Carlton Court Care Home

I know that she is being well looked after, even when we can't visitAndrew M(Son of Resident/Service User)

The staff have been extremely helpful and supportive and he is looked after with care and dignitySalima M(Daughter of Resident/Service User)

The staff are very tentative and caring and always with a smile on their facesM D(Daughter of Resident/Service User)

I know that she is being well looked after, even when we can't visitAndrew M(Son of Resident/Service User)

The staff have been extremely helpful and supportive and he is looked after with care and dignitySalima M(Daughter of Resident/Service User)

The staff are very tentative and caring and always with a smile on their facesM D(Daughter of Resident/Service User)

Carlton Court is a luxury care home in the leafy suburbs of Barnet, next to Barnet Hospital, offering expert residential, nursing and dementia care in a warm and welcoming environment where wellbeing, dignity and independence are prioritised.
Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing...
Care Provided by Carlton Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 85 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Carlton Court Care Home for full pricing details and T&Cs.
Contact Carlton Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- TLC Care Ltd
- Private Owned
Person in charge
- Dinesh Francis(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2009
- Number of floors: 3
Room Information
- Single Rooms (85)
- Single Rooms with ensuite Wet Room (85)
Parking
- Carlton Court has it's own private care park for guests and visitors to the home.
Carlton Court Care Home Reviews (146)
Carlton Court Care Home has a Review Score of 9.9 (9.932) out of 10, based on 57 reviews in the last 2 years.
Over all time Carlton Court Care Home has 146 reviews.
Our dear mum moved into Carlton Court Care Home a month ago and, so far, we have been very impressed with the level of care of all the staff, facilities, activities and catering. The introduction and moving-in process was also handled in a caring and professional manner at what was a very distressing time for us. We saw an improvement in Mum almost immediately.
Thank you for your kind review - it's a pleasure looking after your mum.
I wass apprehensive about moving into a care home but I am very happy here.
Thank you for your review, we are pleased that you are happy and settled here.
I have been very happy with my mother's care since she moved in October 2022. I could not wish for her to be in a better care home. I know that she is being well looked after, even when we can't visit.
Thank you for your kind review, it's a pleasure looking after her.
Dad moved into Carlton Court Care Home in November 2022, we have had a wonderful experience thus far. The staff have been extremely helpful and supportive and he is looked after with care and dignity. I cannot praise the team enough, thank you for all you do.
Thank you for your kind review, it's been our pleasure to look after your father.
The meals provided are nourishing and nothing is too much for them in attending to any dietary requirements.
Staff are always kind, supportive and caring - an excellent example of person-centred care.
Thank you for your lovely review, it's our pleasure looking after your mother.
My sister was a resident for the last five weeks of her life, she felt very well cared for and was able to feel calm and secure. As her sister, I cannot thank the staff enough for their care, kindness and empathy that they showed to my sister, her granddaughter and myself. Special thanks to one member of staff who consoled us throughout my sister's last hours and another member of staff who kindly took her to the garden, all were so caring and kind to both of us. Thank you.
Your sister was a very special lady and it was our pleasure to care for her and her family during her final weeks.
Although my mum has only been at Carlton Court Care Home for a few days, after a long stay in hospital, she is already feeling better in herself and more relaxed. The support from the management team has been great in our time of need and nothing is too much trouble. The staff are very tentative and caring and always with a smile on their faces. We know Mum is in good hands.
Thank you for your review, we are delighted your mother is settling into our home.
Dad was admitted from hospital for nursing care. He is relaxed and being looked after. Mum joined him a few days later so they can be together. The staff have done everything to help and ensure she is settled. The family are very happy with Carlton Court Care Home.
Thank you, Sue, for your lovely review, it's a pleasure looking after your parents.
I am very happy we found this care home for my husband. The staff here are excellent and they are very caring and lovely. The food is also very good. They are always ready to make changes if I ask them to. The manager is really friendly and he is always available to talk and discuss our needs. We are happy with the facilities provided. They organise activities every day and encourage my husband to take part in them. My husband is really happy staying here.
Thank you very much for taking the time to give us this feedback. We always strive to provide care that is person-centred. We are so happy that your husband has been able to settle in. We always understand each resident's needs are different and make the changes according to that.
From our initial enquiry to move day, they thought of everything. On arrival, the staff made sure my mum was welcomed and made comfortable.
As a family, we feel Carlton Court will do their best for our mum.
Thank you for this wonderful review. Moving can be a very difficult and stressful process. We work hard to make the process as easy and stress-free as possible. It's wonderful to hear that Mum is now settling in. We are very glad to welcome her and your family to our Carlton Court family.
Very happy overall. Staff are very friendly! Catering is very good. Nice and clean home.
Thank you very much for taking the time to provide us with feedback of your experiences and we always strive to provide care that is person-centred to our residents.
On visiting her, she was clearly being wonderfully cared for. Her hair had been done at the on-site hairdressers, her nails had been painted by one of the staff and she looked lovely.
Mum's memory is poor so on her return home we were delighted to be given pictures of the activities she had joined in with during her stay.
Mum herself said that the staff were all wonderful and that she couldn't have wished for anywhere better to stay if she wasn't at home.
We would be very happy to repeat the experience and feel reassured to know Carlton Court is the right place for Mum.
Thank you very much for taking the time to give us this feedback. We always strive to provide care that is person-centred. We are so happy that your mother has been able to settle in and feel comfortable at Carlton.
Very good service to my mother. They understand my mum's needs.
Being able to provide your loved one with a home that understands her needs and is able to provide her with compassionate care and outstanding services is our absolute pleasure; thank you for the kind review.
All good. Having been highly recommended by my neighbours, Carlton Court has lived up to all my expectations and more. The staff are exceptional, always friendly, ready to talk about any concerns. The surrounding are clean and comfortable, which adds to a feeling of well-being. I feel confident that the care is best possible. I would like to thank everyone, and especially one gentleman, who leads this great team. Also, another member of staff, who is welcoming always.
Thank you very much for the kind review. We are so glad that we are able to provide your loved ones with their highest possible level of care. We do aim for outstanding service, and we are confident that they will feel supported, safe and cared for. Thank you again.
The staff have been wonderful settling my mother-in-law into her new home from home. She has made new friends and is enjoying the activities, which was surprising as she is quite a reserved character! Obviously feeling comfortable there.
Thank you very much for taking the time to give us this feedback. We always strive to provide care that is person-centred. We are so happy that your mother-in-law has been able to settle in and feel comfortable enough to make meaningful connections and friends at Carlton Court.
From the moment I made the initial enquiry, I have had nothing but first-class service, the care and attention to detail given to both my mother and myself are outstanding. The staff have not only looked after my mother but supported me in this very difficult time.
It has been an absolute pleasure getting to know your mum and the family. We are delighted that you feel supported and we are so happy that Mum is feeling comfortable and settled with her new friends.
I have to say from the outset that my review will be a bit different to others because my mum's background is Indian and she manages only very little English. The lockdown has been isolating but Carlton Court have helped us to keep in touch daily on WhatsApp using headphones and a tablet; the carers have got used to the equipment and tried their best to keep us connected. As lockdown eases Carlton Court have been very good at providing us access to Mum in her room and let us test at home; they have followed DHSC guidelines unlike some. We have had a good two-way dialogue with management and even if we have not agreed on certain issues, I have felt listened to and my queries have been attended to in a timely manner. The reception staff and nurses and have been very engaging. As you would expect in any home, we have our favourite care staff and some not so! Carlton Court is a very good environment, only wish that they would have more "karuna" style activities for Indian residents but I do understand the challenges.
Thank you for taking the time to provide us with feedback of your experiences throughout the pandemic. We welcome feedback which is both positive and negative. This helps us to understand areas we can improve upon to ensure we are able to provide activities which are culturally appropriate for each of our residents.
Carers are trained and knowledgeable when caring for my mother living with advanced dementia. My mother is kept very busy with numerous activities and has built trust in her key worker and team members, all of them who genuinely care for her. My mother is happy here, and we made the right decision to send her here.
Thank you for your lovely feedback. It is always a pleasure welcoming new residents to our community and be able to engage with them in a positive way to ensure their lives are meaningful and fulfilled.
The staff have been very helpful and gone out of their way to make sure that we are updated on an ongoing basis. Despite the challenging times we live in, the staff continue to be extremely polite, professional and helpful anytime we call or organise our video calls.
My grandmother received exceptional care during her time at Carlton Court Care Home. Many thanks to the team for their patience and understanding, and particularly to those who helped to organise and facilitate regular video and phone calls with my grandmother during the lockdown.
We are so happy to have been given the opportunity to care for Gran in our home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 January 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (11) & Events (13)
- 26 Jun 2026
Residents at Carlton Court recently enjoyed a wonderful day trip to Southend-on-Sea : a much loved outing that brought together fresh sea air, great food and plenty of laughter. "I...
- 15 May 2026
To mark International Nurses Day, Carlton Court alongside our sister homes, Cooperscroft and Cuffley Manor, visited Barnet General Hospital and Luton & Dunstable Hospital to personally thank the incredible nurses...
- 15 Jan 2026
Today, Carlton Court Care Home held a powerful and collaborative Road to Outstanding meeting, bringing together all Heads of Department alongside members of our care team and nursing staff. This...
- 05 Aug 2026Organiser: Carlton Court Care Home
- 15 Aug 2026Organiser: Carlton Court Care Home
- 09 Sep 2026Organiser: Carlton Court Care Home
Awards / Recognitions (16)
- 30 Jan 2026Recipient: Carlton Court Care Home
- 30 Jan 2026Recipient: TLC Care Ltd
- 19 Jun 2025Recipient: TLC Care Ltd
Meet the Team (5)

I completed my Bachelor's degree in nursing in India in 2008 and worked as a Paediatric nurse from 2008 to 2010. In 2010, I came to the UK and started my Master's in advanced nursing whilst studying and working as a unit leader in a care home. In 2011, I was promoted to a Care Coordinator, and then in 2014, I was again promoted to Deputy Manager.
In 2022, I was then promoted to Home Manager. I am extremely passionate about care and looking after our elderly residents, so getting the opportunity to support and guide on their journey to outstanding was a huge privilege.

I’m excited to join TLC Carlton Court Care Home as Care Service Manager. I completed an MSc in Nursing and Healthcare in 2015 from the University of West London. After my university, I have worked as a Supervised Practice Nurse and acquired my NMC registration in 2017. I have experience working in the NHS and Adult Social Care settings in various roles. I have also accomplished my TQUK Level 5 Diploma in Leadership and Management for Adult Care with distinction in 2023. I am very passionate about the nursing workforce, their contribution and development in Adult Social Care settings. I am a council member of London’s Social Care Nursing Advisory Council (SCNAC), FNF (Florence Nightingale Foundation) alumni and NCL Internationally Educated Nurses (IEN) ambassador. I am a recipient of the Chief Nurse Award 2024, presented by Professor Deborah Sturdy, Chief Nurse for Social Care.
I have worked as a Unit Manager in TLC Carlton Court in 2022, and now I have returned to the TLC family at Carlton Court as Care Service Manager. I bring experience in problem-solving, leadership and teamwork, and I strongly trust in forming a positive and productive work environment where everyone feels valued and motivated. I have profound compassion and empathy as an advocate for residents to achieve positive outcomes in their lives with a commitment to lifelong learning.

I have over 15 years of experience in the hotel industry, having worked across five countries and gained a strong understanding of hospitality and guest experience.
Throughout my career, I’ve worked in a variety of hospitality settings, from pre-opening projects to different hospitality concepts, which has allowed me to adapt and grow within the industry.
I am service-focused and always look for ways to make a meaningful impact in everything I do and with everyone I meet.
In my free time, I enjoy travelling and exploring different cuisines and cultures. I also have a keen eye for art and create digital pieces inspired by “art with a message.”
As I begin my journey in the care and nursing sector for the first time, I’m excited for this new chapter and look forward to making a positive contribution.

I joined TLC Care in 2018, working across Karuna Manor, Kailash Manor, and now Carlton Court. From the very beginning, I embraced the organisation’s values and culture. What stood out most to me was the strong sense of community within the team.
I have 13 years of experience working in the Care Sector. I started my career as an Admin Assistant and have progressed to my current role as Business Support Manager. My role is to ensure the smooth and efficient operation of the home’s administrative and financial systems. Alongside my compassion for care, I am committed to providing the best possible service and well-being to our residents, team members, and relatives.

I am Josh Skariah Chennakkattu, and I am the Office Manager at TLC Carlton Court Care Home. I joined the home in 2023 as a General Assistant, progressed into the Customer Service Supervisor role, and now proudly support the home as Office Manager.
Working in the healthcare sector is my passion, and I take great pride in supporting our residents, their families, and my team members every day. I hold a Master’s degree in Business Administration, specialising in Healthcare Management, from the University of Roehampton. Before joining Carlton Court, I worked as an accountant in both India and Bahrain.
I am passionate about creating a warm, positive, and welcoming environment where residents and team members feel valued, supported, and cared for.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carlton Court Care Home to verify any information. View our terms and conditions. Carlton Court Care Home has an Enhanced Service -more info.
