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- Carlton Court Care Home

I know that she is being well looked after, even when we can't visitAndrew M(Son of Resident/Service User)

The staff have been extremely helpful and supportive and he is looked after with care and dignitySalima M(Daughter of Resident/Service User)

The staff are very tentative and caring and always with a smile on their facesM D(Daughter of Resident/Service User)

I know that she is being well looked after, even when we can't visitAndrew M(Son of Resident/Service User)

The staff have been extremely helpful and supportive and he is looked after with care and dignitySalima M(Daughter of Resident/Service User)

The staff are very tentative and caring and always with a smile on their facesM D(Daughter of Resident/Service User)

Carlton Court is a luxury care home in the leafy suburbs of Barnet, next to Barnet Hospital, offering expert residential, nursing and dementia care in a warm and welcoming environment where wellbeing, dignity and independence are prioritised.
Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing...
Care Provided by Carlton Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 85 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Carlton Court Care Home for full pricing details and T&Cs.
Contact Carlton Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- TLC Care Ltd
- Private Owned
Person in charge
- Dinesh Francis(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2009
- Number of floors: 3
Room Information
- Single Rooms (85)
- Single Rooms with ensuite Wet Room (85)
Parking
- Carlton Court has it's own private care park for guests and visitors to the home.
Carlton Court Care Home Reviews (146)
Carlton Court Care Home has a Review Score of 9.9 (9.932) out of 10, based on 57 reviews in the last 2 years.
Over all time Carlton Court Care Home has 146 reviews.
My mother was in Carlton Court for 6 weeks step-down, respite care. She was treated with care and compassion despite being a little 'challenging'. Many thanks to the staff for taking care of her so well.
Thank you very much for supporting our home with a review. We strongly believe that care and compassion go hand in hand.
The home is always spotless and well maintained.
If you are looking for a care home in Barnet I would strongly recommend you look at this home. I don’t think you will find a better one.
Thank you very much for taking the time to give us your very valued feedback. We always strive to provide care that is person-centered to our residents. It is lovely to hear this is what we were able to achieve for Mum and that she continues to feel encouraged and supported.
In what has been an upsetting time, the staff at Carlton - from our main point of contact to the wellbeing team, the carers and nurses have been amazingly helpful, kind and supportive. We have had suggestions of rooms, ideas for care plans, and feel that Carlton has really gone out of their way to make moving my mum in as stress-free as possible. It's made what could have been a horrible experience, reassuring and of great comfort. Highly recommend.
Thank you very much for taking the time out to leave us a review. We aim for a service that is as person-centred as possible, coupled with good communication which is a cornerstone in care.
My mum was discharged from hospital six months ago, with an acute delirium condition that did not lift as soon as expected. It was during the first wave of covid, which was a very difficult time in the health service. I had visited Carlton Court and was very pleased that she was able to be offered a place there. Sadly it turned out that mum's delirium did not recover, and she required intensive support from carers used to dealing with delirium and related dementia. I can say that Carlton Court has been the perfect place for her. The home itself, the facilities, the management staff and the carers are fantastic. They definitely have the resources to deal with a person in this condition, and especially under the very difficult circumstances surrounding the covid pandemic. I am very pleased that Mum is well looked after at the home, and although contact with her has been necessarily restricted due to covid regulations, I can see that all staff have made huge efforts to keep her safe.
Thank you so much for your lovely feedback. We understand how difficult these times are for everyone, and our priority is to keep everyone safe and provide a lifestyle, which has a positive impact on mental health and well-being.
My mother spent her last 11 months in Carlton Court. We could not have hoped for more holistic, compassionate care. The staff on Elder Ward were superb, as were the activity coordinators and other staff. When mum first moved in she was physically sprightly but wakeful at night. The home coped with this - moving her to the best-suited floor for her needs. Over the next year, she continued to decline. Mum could be quite paranoid and aggressive at times. The staff were always proactive suggesting the GP be involved and this led to Help from the Community Psychiatric Team. The GP was also very helpful, especially as mum’s condition deteriorated. Lockdown did not work well for mum she struggled to understand why we couldn’t visit. In the last week of her life, we were able to visit for periods and say our goodbyes - the staff were incredibly supportive. The home was also extremely professional and careful during the pandemic and this can be seen in the low number of cases seen.
Thank you very much for sparing the time to give us your feedback. We always strive to provide person-centred holistic care to each individual we have the privilege to care for and it is lovely to hear this is what we achieved.
When my mother arrived in the home with dementia, she had difficulty walking and was very introverted. With the care and constant attention that she has received she is now walking, albeit slowly and she is also feeding herself and her general outlook is very positive. I cannot praise the staff highly enough.
Thank you so much for your valued feedback, it's very much appreciated.
My mother, who suffered from severe vascular dementia, spent nearly a year at Carlton Court before she passed away in August. Throughout her time there she received excellent care from the wonderful staff and, despite her poor health and deteriorating mental state which made caring for her very difficult at times, she always seemed to be very well looked after by the team of specialist carers and other staff who seemed to genuinely care about her and her well being. The home was always clean, warm and tidy and the food and drink was good, varied and plentiful. It was no surprise that the home managed the COVID crisis very well with very few cases to my knowledge. It was not easy to watch Mum deteriorate over the final year of her life but it was of great comfort to know that she was in such a good place and we would not hesitate to recommend Carlton Court to other families.
Thank you for the lovely feedback regarding the care of your mother. Our aim is to always provide our residents with person-centered care which shows kindness and compassion to not just them but also their loved ones.
Dad has been treated with exceptionally high standards of care and support. He is without anything and nothing he asks for is too much.
The food is outstanding, the facilities are wonderful and the cleanliness is fantastic.
Thank you all so much.
Thank you so much for your lovely feedback, we are so happy your father has settled in and enjoying his stay with us at Carlton Court.
Mum just moved to Carlton Court from another care provider, and we're just amazed by how fabulous everyone at Carlton Court are - it truly is a shining example of what care should be - intelligent, professional and well-rounded. The team clearly communicate with each other, and have spent time working out what makes Mum happy, spotting patterns in her behaviour within a few days that the staff at her previous home hadn't detected in over a year. They call me regularly with updates, Mum has two key workers, and the wider team are also clearly valued and very professional. Everything is well-thoughtout and handled sensitively so that we had a kind and careful conversation about end-of-life at our review, it left us reassured that Mum's and our views will respected. I am so impressed, and relieved that Mum is in such a great place, and can't express my appreciation enough. Thank you!
Thank you for your lovely feedback it is very much appreciated.
Extremely happy with our mother living at Carlton Court Care Home. She has been living here for almost four years now and has had excellent care and kindness throughout. Everyone takes the time to make sure she is well cared for from the carers to the kitchen staff to the laundry and cleaning staff. My only concern is that on occasions, the staff are too busy to attend promptly and spend time. The turnaround of management is too regular. This one is excellent, so please keep her for as long as possible.
Thank you for your lovely comments about our service. We love spending quality time with the residents at every opportunity and value your feedback.
Our 93-year-old mother needed short term care. She was in a very poor state of health when she arrived at Carlton Court but with their support with her care, she left there after one month much better. We give full credit to the nursing staff and care workers at Carlton Court.
Thank you very much for sparing a moment to review Carlton Court and provide us with valued feedback.
My friend has been a resident at Carlton Court for over a year now. I am a regular visitor. All the staff are kind, considerate, friendly and helpful. I am so grateful my friend is in such a safe place with such good care, 24 hours a day.
Thank you for the review, the team really appreciate the wonderful feedback. It is always a pleasure meeting up with yourself and your loved one in the Bistro area.
Mum is settling in extremely well and we as a family, are very happy indeed with all her care, food, attention and activities.
Thank you for the review, Gloria - these are very kind words. Your mother is a lovely woman and we really enjoy being around her every day. She is always smiling and ready to have a chat.
His care has been consistent, clean environment, nurses are very helpful as well as the carers. Thank you for all you do to keep my father 'comfortable'.
Thank you for the response, your father is an amazing man and it is a pleasure caring for him over the last few months at our community. We feel as though we are a part of your family now, seeing you and your sisters, brother and mother in our bistro daily brightens our day. We can see how much love is being shared among you and the prayers and thoughts extended to your father.
I got brought to Belfast for a trip to see my family and my mother's grave. Carlton Court went above and beyond to make sure this happened. They made sure I was happy and comfortable. 2 members of staff came with me and really helped me have a good day. The care home is so lovely and I love how they care for me.
Thank you for the review, Derek, it was our pleasure reuniting you with your family in Belfast, we know this was a lifelong dream and our well-being lead was happy to make this a reality. I heard you really enjoyed having a traditional family lunch. Every morning it is a pleasure to see you smiling...
I could not have asked for a better home for my husband. The care is first class and the staff are so good and caring. It's a lovely home and has a welcoming atmosphere and however difficult patients are they are treated with patience and loving care.
Thank you for the lovely comments. We try our best here at Carlton Court to ensure all our residents are looked after with the care and dignity they deserve. Your husband is an amazing man and it is our pleasure to be able to care for him here at Carlton Court.
I am very grateful to nurses and carers for taking very good care of my terminally sick husband. They offered support and showed so much compassion to him and the family. The place is very clean, food is tasty but it's the staff that makes this place truly amazing. I could not have wished for a better place for my husband to spend the final weeks of his life.
Thank you for your review Diana, on behalf of the team at Carlton Court we would like to wish the family all the best during this difficult time. Your husband was an amazing man and it was our pleasure having him with us, we remember him fondly. Regards, Deborah
Myself and my daughter are incredibly grateful for the care and respect shown to our loved one during his time at Carlton Court. Everyone was fantastically kind and friendly, but we'd particularly like to praise the Damson team and the Wellbeing team. We will be eternally grateful.
Thank you for the kind words and review of our care home, best wishes to the family.
My sister has been at Carlton Court for just over 3 weeks. The staff and management are wonderful, very helpful and extremely kind. They take great care of all their patients and are very good with their family members. It has been a great relief to us as a family that my sister is very happy, looked after by caring staff. I highly recommend this care home.
We really enjoy having your sister here with us, your kind review and thoughts will be relayed to the team. Best Wishes.
Three members of staff on the second floor give excellent care to my mum who can sometimes be quite challenging they are very patient, kind and caring not only to my mum but to me when I get upset. You should be very proud to have these ladies on your team.
At Carlton Court, we try our best to make our residents feel at home. Your kind review and comments will be relayed to the team on the second floor.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 January 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (11) & Events (13)
- 26 Jun 2026
Residents at Carlton Court recently enjoyed a wonderful day trip to Southend-on-Sea : a much loved outing that brought together fresh sea air, great food and plenty of laughter. "I...
- 15 May 2026
To mark International Nurses Day, Carlton Court alongside our sister homes, Cooperscroft and Cuffley Manor, visited Barnet General Hospital and Luton & Dunstable Hospital to personally thank the incredible nurses...
- 15 Jan 2026
Today, Carlton Court Care Home held a powerful and collaborative Road to Outstanding meeting, bringing together all Heads of Department alongside members of our care team and nursing staff. This...
- 05 Aug 2026Organiser: Carlton Court Care Home
- 15 Aug 2026Organiser: Carlton Court Care Home
- 09 Sep 2026Organiser: Carlton Court Care Home
Awards / Recognitions (16)
- 30 Jan 2026Recipient: Carlton Court Care Home
- 30 Jan 2026Recipient: TLC Care Ltd
- 19 Jun 2025Recipient: TLC Care Ltd
Meet the Team (5)

I completed my Bachelor's degree in nursing in India in 2008 and worked as a Paediatric nurse from 2008 to 2010. In 2010, I came to the UK and started my Master's in advanced nursing whilst studying and working as a unit leader in a care home. In 2011, I was promoted to a Care Coordinator, and then in 2014, I was again promoted to Deputy Manager.
In 2022, I was then promoted to Home Manager. I am extremely passionate about care and looking after our elderly residents, so getting the opportunity to support and guide on their journey to outstanding was a huge privilege.

I’m excited to join TLC Carlton Court Care Home as Care Service Manager. I completed an MSc in Nursing and Healthcare in 2015 from the University of West London. After my university, I have worked as a Supervised Practice Nurse and acquired my NMC registration in 2017. I have experience working in the NHS and Adult Social Care settings in various roles. I have also accomplished my TQUK Level 5 Diploma in Leadership and Management for Adult Care with distinction in 2023. I am very passionate about the nursing workforce, their contribution and development in Adult Social Care settings. I am a council member of London’s Social Care Nursing Advisory Council (SCNAC), FNF (Florence Nightingale Foundation) alumni and NCL Internationally Educated Nurses (IEN) ambassador. I am a recipient of the Chief Nurse Award 2024, presented by Professor Deborah Sturdy, Chief Nurse for Social Care.
I have worked as a Unit Manager in TLC Carlton Court in 2022, and now I have returned to the TLC family at Carlton Court as Care Service Manager. I bring experience in problem-solving, leadership and teamwork, and I strongly trust in forming a positive and productive work environment where everyone feels valued and motivated. I have profound compassion and empathy as an advocate for residents to achieve positive outcomes in their lives with a commitment to lifelong learning.

I have over 15 years of experience in the hotel industry, having worked across five countries and gained a strong understanding of hospitality and guest experience.
Throughout my career, I’ve worked in a variety of hospitality settings, from pre-opening projects to different hospitality concepts, which has allowed me to adapt and grow within the industry.
I am service-focused and always look for ways to make a meaningful impact in everything I do and with everyone I meet.
In my free time, I enjoy travelling and exploring different cuisines and cultures. I also have a keen eye for art and create digital pieces inspired by “art with a message.”
As I begin my journey in the care and nursing sector for the first time, I’m excited for this new chapter and look forward to making a positive contribution.

I joined TLC Care in 2018, working across Karuna Manor, Kailash Manor, and now Carlton Court. From the very beginning, I embraced the organisation’s values and culture. What stood out most to me was the strong sense of community within the team.
I have 13 years of experience working in the Care Sector. I started my career as an Admin Assistant and have progressed to my current role as Business Support Manager. My role is to ensure the smooth and efficient operation of the home’s administrative and financial systems. Alongside my compassion for care, I am committed to providing the best possible service and well-being to our residents, team members, and relatives.

I am Josh Skariah Chennakkattu, and I am the Office Manager at TLC Carlton Court Care Home. I joined the home in 2023 as a General Assistant, progressed into the Customer Service Supervisor role, and now proudly support the home as Office Manager.
Working in the healthcare sector is my passion, and I take great pride in supporting our residents, their families, and my team members every day. I hold a Master’s degree in Business Administration, specialising in Healthcare Management, from the University of Roehampton. Before joining Carlton Court, I worked as an accountant in both India and Bahrain.
I am passionate about creating a warm, positive, and welcoming environment where residents and team members feel valued, supported, and cared for.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carlton Court Care Home to verify any information. View our terms and conditions. Carlton Court Care Home has an Enhanced Service -more info.
