Carlton Court Care Home

Carers are trained and knowledgeable when caring for my mother living with advanced dementia. My mother is kept very busy with numerous activities and has built trust in her key worker and team members, all of them who genuinely care for her. My mother is happy here, and we made the right decision to send her here.

The staff have been very helpful and gone out of their way to make sure that we are updated on an ongoing basis. Despite the challenging times we live in, the staff continue to be extremely polite, professional and helpful anytime we call or organise our video calls.

My grandmother received exceptional care during her time at Carlton Court Care Home. Many thanks to the team for their patience and understanding, and particularly to those who helped to organise and facilitate regular video and phone calls with my grandmother during the lockdown.

My mother was in Carlton Court for 6 weeks step-down, respite care. She was treated with care and compassion despite being a little 'challenging'. Many thanks to the staff for taking care of her so well.

If you are looking for a care home in Barnet I would strongly recommend you look at this home. I don’t think you will find a better one.

In what has been an upsetting time, the staff at Carlton - from our main point of contact to the wellbeing team, the carers and nurses have been amazingly helpful, kind and supportive. We have had suggestions of rooms, ideas for care plans, and feel that Carlton has really gone out of their way to make moving my mum in as stress-free as possible. It's made what could have been a horrible experience, reassuring and of great comfort. Highly recommend.

My mum was discharged from hospital six months ago, with an acute delirium condition that did not lift as soon as expected. It was during the first wave of covid, which was a very difficult time in the health service. I had visited Carlton Court and was very pleased that she was able to be offered a place there. Sadly it turned out that mum's delirium did not recover, and she required intensive support from carers used to dealing with delirium and related dementia. I can say that Carlton Court has been the perfect place for her. The home itself, the facilities, the management staff and the carers are fantastic. They definitely have the resources to deal with a person in this condition, and especially under the very difficult circumstances surrounding the covid pandemic. I am very pleased that Mum is well looked after at the home, and although contact with her has been necessarily restricted due to covid regulations, I can see that all staff have made huge efforts to keep her safe.

My mother spent her last 11 months in Carlton Court. We could not have hoped for more holistic, compassionate care. The staff on Elder Ward were superb, as were the activity coordinators and other staff. When mum first moved in she was physically sprightly but wakeful at night. The home coped with this - moving her to the best-suited floor for her needs. Over the next year, she continued to decline. Mum could be quite paranoid and aggressive at times. The staff were always proactive suggesting the GP be involved and this led to Help from the Community Psychiatric Team. The GP was also very helpful, especially as mum’s condition deteriorated. Lockdown did not work well for mum she struggled to understand why we couldn’t visit. In the last week of her life, we were able to visit for periods and say our goodbyes - the staff were incredibly supportive. The home was also extremely professional and careful during the pandemic and this can be seen in the low number of cases seen.

When my mother arrived in the home with dementia, she had difficulty walking and was very introverted. With the care and constant attention that she has received she is now walking, albeit slowly and she is also feeding herself and her general outlook is very positive. I cannot praise the staff highly enough.

My mother, who suffered from severe vascular dementia, spent nearly a year at Carlton Court before she passed away in August. Throughout her time there she received excellent care from the wonderful staff and, despite her poor health and deteriorating mental state which made caring for her very difficult at times, she always seemed to be very well looked after by the team of specialist carers and other staff who seemed to genuinely care about her and her well being. The home was always clean, warm and tidy and the food and drink was good, varied and plentiful. It was no surprise that the home managed the COVID crisis very well with very few cases to my knowledge. It was not easy to watch Mum deteriorate over the final year of her life but it was of great comfort to know that she was in such a good place and we would not hesitate to recommend Carlton Court to other families.

Thank you all so much.

Mum just moved to Carlton Court from another care provider, and we're just amazed by how fabulous everyone at Carlton Court are - it truly is a shining example of what care should be - intelligent, professional and well-rounded. The team clearly communicate with each other, and have spent time working out what makes Mum happy, spotting patterns in her behaviour within a few days that the staff at her previous home hadn't detected in over a year. They call me regularly with updates, Mum has two key workers, and the wider team are also clearly valued and very professional. Everything is well-thoughtout and handled sensitively so that we had a kind and careful conversation about end-of-life at our review, it left us reassured that Mum's and our views will respected. I am so impressed, and relieved that Mum is in such a great place, and can't express my appreciation enough. Thank you!

Extremely happy with our mother living at Carlton Court Care Home. She has been living here for almost four years now and has had excellent care and kindness throughout. Everyone takes the time to make sure she is well cared for from the carers to the kitchen staff to the laundry and cleaning staff. My only concern is that on occasions, the staff are too busy to attend promptly and spend time. The turnaround of management is too regular. This one is excellent, so please keep her for as long as possible.

Our 93-year-old mother needed short term care. She was in a very poor state of health when she arrived at Carlton Court but with their support with her care, she left there after one month much better. We give full credit to the nursing staff and care workers at Carlton Court.

My friend has been a resident at Carlton Court for over a year now. I am a regular visitor. All the staff are kind, considerate, friendly and helpful. I am so grateful my friend is in such a safe place with such good care, 24 hours a day.

Mum is settling in extremely well and we as a family, are very happy indeed with all her care, food, attention and activities.

His care has been consistent, clean environment, nurses are very helpful as well as the carers. Thank you for all you do to keep my father 'comfortable'.

I got brought to Belfast for a trip to see my family and my mother's grave. Carlton Court went above and beyond to make sure this happened. They made sure I was happy and comfortable. 2 members of staff came with me and really helped me have a good day. The care home is so lovely and I love how they care for me.

I could not have asked for a better home for my husband. The care is first class and the staff are so good and caring. It's a lovely home and has a welcoming atmosphere and however difficult patients are they are treated with patience and loving care.

I am very grateful to nurses and carers for taking very good care of my terminally sick husband. They offered support and showed so much compassion to him and the family. The place is very clean, food is tasty but it's the staff that makes this place truly amazing. I could not have wished for a better place for my husband to spend the final weeks of his life.