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- Carlton Court Care Home

I know that she is being well looked after, even when we can't visitAndrew M(Son of Resident/Service User)

The staff have been extremely helpful and supportive and he is looked after with care and dignitySalima M(Daughter of Resident/Service User)

The staff are very tentative and caring and always with a smile on their facesM D(Daughter of Resident/Service User)

I know that she is being well looked after, even when we can't visitAndrew M(Son of Resident/Service User)

The staff have been extremely helpful and supportive and he is looked after with care and dignitySalima M(Daughter of Resident/Service User)

The staff are very tentative and caring and always with a smile on their facesM D(Daughter of Resident/Service User)

Carlton Court is a luxury care home in the leafy suburbs of Barnet, next to Barnet Hospital, offering expert residential, nursing and dementia care in a warm and welcoming environment where wellbeing, dignity and independence are prioritised.
Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing...
Care Provided by Carlton Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 85 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Carlton Court Care Home for full pricing details and T&Cs.
Contact Carlton Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- TLC Care Ltd
- Private Owned
Person in charge
- Dinesh Francis(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2009
- Number of floors: 3
Room Information
- Single Rooms (85)
- Single Rooms with ensuite Wet Room (85)
Parking
- Carlton Court has it's own private care park for guests and visitors to the home.
Carlton Court Care Home Reviews (146)
Carlton Court Care Home has a Review Score of 9.9 (9.932) out of 10, based on 57 reviews in the last 2 years.
Over all time Carlton Court Care Home has 146 reviews.
Staff very approachable, friendly & extremely caring. Good communication throughout my mother in law's stay. The best place for excellent care & support to not only residents but family members too.
Thank you so much for your kind words and positive feedback. We are delighted to hear that you found our team approachable, friendly, and caring. Providing excellent care and support to both our residents and their families is our top priority, and its wonderful to know that we made a difference during your mother-in-laws stay.
Staff very friendly, helpful. Place always clean. My friend seems happy and gets help whenever she needs it. Always treated with respect.
Thank you for sharing such positive feedback. We're so pleased to hear that you've found our team friendly and helpful, and that the home is always clean. It's wonderful to know that your friend is receiving the support she needs and is treated with respect at all times.
Very nice people, always friendly when I go into the home.
Thank you for your kind feedback! We're so glad to hear that you've had a positive experience with our team and that you find everyone friendly. We pride ourselves on creating a warm and welcoming atmosphere, and it's wonderful to know that this has made a difference to your visits.
Since my stay here, staff are polite and very helpful all the time. I got to know them very well. I feel safe and secure. I am happy with my room and TV. Enjoying activities - painting - very good colours.
Thank you so much for sharing your kind feedback. We are delighted to hear that you feel safe, secure, and happy with your room and the activities provided. Its wonderful that you are enjoying the painting sessions and the colours used creativity is always encouraged here!
Overall satisfaction, great.
Thank you for sharing your feedback! We're thrilled to hear that your overall satisfaction is great. Your comfort and happiness are our top priorities, and we're so glad to know that you're enjoying your experience.
Very helpful staff, very clean and wonderful experience to visit.
Thank you for your kind feedback! We're so glad to hear that you had a wonderful experience visiting and that our staff and cleanliness made a positive impression. We strive to create a welcoming environment for everyone, and your feedback means a lot to us.
My mother is very happy at Carlton Court Care Home. She is well cared for and all her medical and social/emotional needs met. She is kept busy with lots of fun and stimulating activities. I am always welcome to visit and take part in activities. If there are any concerns about my mum's health I am always contacted.
Thank you so much for your wonderful feedback! We are delighted to hear that your mother is happy at Carlton Court Care Home and that she's receiving the care and attention she deserves. It's great to know that the activities are keeping her engaged and stimulated, and that you feel welcomed to...
Everyone always very friendly and helpful. Everywhere clean and tidy. Friendly staff, always with time to greet you.
Thank you so much for your kind feedback! We're thrilled to hear that you had a positive experience with our friendly staff and the cleanliness of our space. Its always our goal to create a welcoming and pleasant environment for everyone.
Absolutely wonderful care. My family all really appreciate all that you do.
Thank you so much for your kind words. We are truly grateful for your feedback and are so pleased to hear that you and your family appreciate the care we provide. It's our privilege to support your loved one, and well continue to strive for the highest level of care and service.
The service and care since we first moved her in has been amazing. The staff are always trying to keep her occupied and distracted. The home itself is beautiful and staff are extremely professional.
Thank you for sharing your wonderful feedback. We're so pleased to hear that the service and care have met your expectations and that your loved one is being well cared for. It's great to know that our staff are making a positive impact by keeping her engaged and that you find both the home and...
I would be happy to recommend Carlton Court Care Home.
Thank you so much for your kind recommendation of Carlton Court Care Home. We truly appreciate your positive feedback and are glad to hear that you had a good experience.
We are new residents of 3 months. My mother has settled in nicely. The staff and management have been very helpful - I am very happy we chose Carlton Court - Thank you for your continuous care.
Thank you for your kind feedback! We're thrilled to hear your mother has settled in well. Our team is dedicated to providing the best care, and we truly appreciate your trust in us.
The home has great amenities, they even have a spa room! The business manager was so welcoming to us when we enquired, it was such a difficult time for us as a family but he made it so easy for us.
If I could give 6 stars to Carlton Court, I would.
Thank you very much for this wonderful review. Our team love getting to know all of our residents, it's so important that we develop that bond and allow for those relationships and friendships to occur. Our team are always here to support, both our residents and their families alike.
A lovely team who really care for their residents. Great facilities and homely atmosphere.
We are so proud of our outstanding Carlton Team. Thank you for this heart warming review.
Mum has recently been admitted to Carlton Court Care Home. She was so anxious, but the lovely business development manager really took so much time to reassure her. The whole team have been fab. They have made it so easy for us as a family to relax and not worry so much about mum. The care home looks like a hotel, we are unable to fault it at all. Thank you Carlton Court.
Thank you very much for this lovely review. We really do have an excellent team that go above and beyond to support our residents. Moving in to care is a massive change, but we are so thrilled that mum is now comfortable and so happy at Carlton. Welcome to the Carlton Family.
My husband had been cared for at Carlton Court as a respite resident. The outstanding team of nurses and carers managed his multiple health issues on top of his dementia. They provided nursing and residential care of the highest quality. In a very short period of time, he was settled and protected. My husband enjoyed the fantastic and creative activities and the high quality of nutrition that was delivered to him and he regained his strength. The high standard of amenities and the surroundings are very pleasant and relaxes the mind. Superb, outstanding, high quality, and overall exceptional care was delivered to my husband. I Extremely and highly recommend Carlton Court.
Thank you so much for taking the time to share your feedback with us regarding the care and support provided to Partner. We appreciate your nice remarks regarding the professionalism, activities, nutrition, high standards, and compassion of our team. We are glad to hear that this helped to improve the quality and he regained strength. We'll make sure the staff knows about your particular mention.
I have found everyone to be so caring and kind. It seems a very friendly home and they deal with my husband's difficult behaviour with a smile on their faces. It must be very challenging. But he seems to be settling and calming down.
Thank you so much for taking the time to share your feedback with us regarding the care and support provided to your husband. It truly means a lot to hear that our efforts are making a positive impact. Our team is dedicated to ensuring that every resident receives the highest level of care, and...
I often visit my friend and have been impressed by her care and the friendliness of the staff. I have joined in some of the activities that have been fun and handled with care and attention. We enjoyed sitting in the coffee lounge and enjoyed the coffee and cake too.
I am delighted to hear that your experience was a positive one, and I want to assure you that providing exceptional service is always our top priority.
Sitting with my friend in the reception area, and everyone was so helpful and friendly. My friend is so happy and well cared for, we had a lovely cup of coffee.
I am delighted to hear that your experience was a positive one, and I want to assure you that providing exceptional service is always our top priority.
Since moving to Carlton Court my mum's challenging condition has improved considerably which I believe is due to the medical care and attentive attitude of all the staff. Not just carers and nurses maintain high standards but all staff - catering and cleaning included. The highest compliment is that the staff care for my mother as if she was their own - this is true at Carlton Court.
Thank you very much for your kind review, we believe in a whole team approach and that our residents are our family.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 January 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (11) & Events (13)
- 26 Jun 2026
Residents at Carlton Court recently enjoyed a wonderful day trip to Southend-on-Sea : a much loved outing that brought together fresh sea air, great food and plenty of laughter. "I...
- 15 May 2026
To mark International Nurses Day, Carlton Court alongside our sister homes, Cooperscroft and Cuffley Manor, visited Barnet General Hospital and Luton & Dunstable Hospital to personally thank the incredible nurses...
- 15 Jan 2026
Today, Carlton Court Care Home held a powerful and collaborative Road to Outstanding meeting, bringing together all Heads of Department alongside members of our care team and nursing staff. This...
- 05 Aug 2026Organiser: Carlton Court Care Home
- 15 Aug 2026Organiser: Carlton Court Care Home
- 09 Sep 2026Organiser: Carlton Court Care Home
Awards / Recognitions (16)
- 30 Jan 2026Recipient: Carlton Court Care Home
- 30 Jan 2026Recipient: TLC Care Ltd
- 19 Jun 2025Recipient: TLC Care Ltd
Meet the Team (5)

I completed my Bachelor's degree in nursing in India in 2008 and worked as a Paediatric nurse from 2008 to 2010. In 2010, I came to the UK and started my Master's in advanced nursing whilst studying and working as a unit leader in a care home. In 2011, I was promoted to a Care Coordinator, and then in 2014, I was again promoted to Deputy Manager.
In 2022, I was then promoted to Home Manager. I am extremely passionate about care and looking after our elderly residents, so getting the opportunity to support and guide on their journey to outstanding was a huge privilege.

I’m excited to join TLC Carlton Court Care Home as Care Service Manager. I completed an MSc in Nursing and Healthcare in 2015 from the University of West London. After my university, I have worked as a Supervised Practice Nurse and acquired my NMC registration in 2017. I have experience working in the NHS and Adult Social Care settings in various roles. I have also accomplished my TQUK Level 5 Diploma in Leadership and Management for Adult Care with distinction in 2023. I am very passionate about the nursing workforce, their contribution and development in Adult Social Care settings. I am a council member of London’s Social Care Nursing Advisory Council (SCNAC), FNF (Florence Nightingale Foundation) alumni and NCL Internationally Educated Nurses (IEN) ambassador. I am a recipient of the Chief Nurse Award 2024, presented by Professor Deborah Sturdy, Chief Nurse for Social Care.
I have worked as a Unit Manager in TLC Carlton Court in 2022, and now I have returned to the TLC family at Carlton Court as Care Service Manager. I bring experience in problem-solving, leadership and teamwork, and I strongly trust in forming a positive and productive work environment where everyone feels valued and motivated. I have profound compassion and empathy as an advocate for residents to achieve positive outcomes in their lives with a commitment to lifelong learning.

I have over 15 years of experience in the hotel industry, having worked across five countries and gained a strong understanding of hospitality and guest experience.
Throughout my career, I’ve worked in a variety of hospitality settings, from pre-opening projects to different hospitality concepts, which has allowed me to adapt and grow within the industry.
I am service-focused and always look for ways to make a meaningful impact in everything I do and with everyone I meet.
In my free time, I enjoy travelling and exploring different cuisines and cultures. I also have a keen eye for art and create digital pieces inspired by “art with a message.”
As I begin my journey in the care and nursing sector for the first time, I’m excited for this new chapter and look forward to making a positive contribution.

I joined TLC Care in 2018, working across Karuna Manor, Kailash Manor, and now Carlton Court. From the very beginning, I embraced the organisation’s values and culture. What stood out most to me was the strong sense of community within the team.
I have 13 years of experience working in the Care Sector. I started my career as an Admin Assistant and have progressed to my current role as Business Support Manager. My role is to ensure the smooth and efficient operation of the home’s administrative and financial systems. Alongside my compassion for care, I am committed to providing the best possible service and well-being to our residents, team members, and relatives.

I am Josh Skariah Chennakkattu, and I am the Office Manager at TLC Carlton Court Care Home. I joined the home in 2023 as a General Assistant, progressed into the Customer Service Supervisor role, and now proudly support the home as Office Manager.
Working in the healthcare sector is my passion, and I take great pride in supporting our residents, their families, and my team members every day. I hold a Master’s degree in Business Administration, specialising in Healthcare Management, from the University of Roehampton. Before joining Carlton Court, I worked as an accountant in both India and Bahrain.
I am passionate about creating a warm, positive, and welcoming environment where residents and team members feel valued, supported, and cared for.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carlton Court Care Home to verify any information. View our terms and conditions. Carlton Court Care Home has an Enhanced Service -more info.
