Royal Star & Garter in Buckinghamshire | 1 Care Home

Review of
Royal Star & Garter - High Wycombe
from Victoria M (Daughter of Resident) published on 29 May 2025

Submitted via Website • Report

Overall Experience

My Father has been at Royal Star and Garter since September 2023.
From the start the staff have been wonderfully caring and helpful. My family is kept constantly updated on all aspects of his care including physical and emotional aspects. We are always made to feel welcome when visiting and it is

great too see my Dad so well cared for. We could not be happier with how cared for and happy my Dad is High Wycombe branch of Royal Star and Garter.

Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe

Thank you so much for your positive feedback and kind words. We greatly appreciate your support and are committed to maintaining our high standard of care.

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Review of
Royal Star & Garter - High Wycombe
from Sharon K (Daughter of Resident) published on 29 October 2024

Submitted via Website • Report

Overall Experience

My sister and I are very pleased with the amazing service provided by Royal, Star & Garter, High Wycombe in caring for our elderly mother, who suffers from dementia and serious mobility issues. The staff have gone out of their way to keep her safe, comfortable, and happy since the day she moved in,

almost a year ago. Her health and well-being have improved and she is now fully settled in. She is very fond of the caring staff, loves the food, and enjoys the garden. The staff tries very hard to accommodate us, whatever our requests and the fact that Mum is safe and happy at RSG gives us great peace of mind. I would highly recommend RSG to anyone considering permanent care for an elderly relative.

Reply from Reggie Ballos, Home Manager at Royal Star & Garter - High Wycombe

Thank you so much for your thoughtful feedback and kind words. It means a lot to us. We are delighted to hear that you and your sister noticed an improvement in her health and wellbeing. If there’s anything else we can do to further support your Mum, please don’t hesitate to reach out.

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Review of
Royal Star & Garter - High Wycombe
from Pippa R (Daughter of Resident) published on 29 October 2024

Submitted via Website • Report

Overall Experience

Two members of staff, in particular, are absolutely marvellous supporting my mum with day care. My mother thoroughly enjoys the activities and chatting with other service users. Mum enjoys all the activities; painting, movement to music, and cards and she loves the day trips.

Reply from Reggie Ballos, Home Manager at Royal Star & Garter - High Wycombe

I am pleased to know that your Mum enjoyed her day care sessions with our marvellous day care team. Thank you for your feedback.

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Review of
Royal Star & Garter - High Wycombe
from Teresa T (Wife of Resident) published on 29 October 2024

Submitted via Website • Report

Overall Experience

My Husband attends Dementia Day Care weekly and we also attend bi-weekly Lunch Club together.
The attention to care for both these events is excellent and could not be better. The staff are enthusiastic, caring and helpful. At both these events the food is nutritious, options are also given, and portion

size is perfect.
I think every detail is taken into consideration.
Have only good things to say about Royal Star and Garter.

Reply from Reggie Ballos, Home Manager at Royal Star & Garter - High Wycombe

Thank you for your feedback! We are delighted to hear about your positive experience with our day care and lunch club. Our day care team takes great care to provide excellent attention and service. We appreciate your kind words about our enthusiastic, caring, and helpful staff, as well as the nutritious food options we offer. Your feedback means a lot to us, and we are dedicated to ensuring that every detail is considered to provide the best possible experience for you and your husband.

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Review of
Royal Star & Garter - High Wycombe
from Mary A (Wife of Resident) published on 29 October 2024

Submitted via Website • Report

Overall Experience

The care my husband gets from the day care staff is totally outstanding in every way. He gets a big welcome when he arrives. Staff respond to him very well. They are all very kind and helpful and very good fun.

Reply from Reggie Ballos, Home Manager at Royal Star & Garter - High Wycombe

Thank you for your kind words. We are thrilled to know that your husband receives outstanding care from our day care team. It’s nice to know that the staff’s kindness and fun-loving nature have made a positive impact on your husband’s experience in our care.

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Review of
Royal Star & Garter - High Wycombe
from J S (Daughter of Resident) published on 28 October 2024

Submitted via Website • Report

Overall Experience

My father moved into Royal Star and Garter in High Wycombe six weeks ago and has settled in amazingly well. He was very hesitant about leaving his own home but loved his room overlooking the garden. His room is very spacious, absolutely spotless, and very comfortable. The staff are so friendly, kind

and helpful and nothing is too much trouble. I have joined Dad for lunch and it really is like fine dining. I would like to send my very grateful thanks to everyone, staff, and volunteers who make this home exceptional and of a very high standard.

Reply from Reggie Ballos, Home Manager at Royal Star & Garter - High Wycombe

Thank you for sharing such wonderful feedback about your father's experience at our Home. I’m glad to hear that he has settled in so well and is enjoying his new surroundings, especially his spacious, comfortable and spotless room overlooking the garden. We are delighted to hear that you also enjoyed the dining experience with your Dad. Thank you and to your father for recognising the efforts of our staff and volunteers. We are truly honoured to be able to make a difference in your father's life and provide a high standard of care.

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Review of
Royal Star & Garter - High Wycombe
from Sally H (Wife of Resident) published on 14 August 2024

Submitted via Website • Report

Overall Experience

My husband had been a resident for 15 months at The Royal Star and Garter and he was very happy there. Everyone at this home is kind and considerate - nothing too much trouble.
I have nothing but praise for them. The Home is lovely and friendly - a pleasant place to be.

Reply from Reggie Ballos, Home Manager at Royal Star & Garter - High Wycombe

Thank you for sharing your positive experience with us. We are delighted to hear that your husband was happy during his stay with us. Thank you for the kind words.

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Review of
Royal Star & Garter - High Wycombe
from G W (Son-in-law of Resident) published on 18 July 2024

Submitted via Postal Card • Report

Overall Experience

Building is spotless. Staff are lovely and professional.

Reply from Reggie Ballos, Home Manager at Royal Star & Garter - High Wycombe

Thank you for your positive review. Your kind words are very much appreciated.

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Review of
Royal Star & Garter - High Wycombe
from S M (Wife of Resident) published on 8 July 2024

Submitted via Postal Card • Report

Overall Experience

I could not be more pleased with this care home; it is outstanding. As a retired clinician, I have visited many homes in my working life. I was dismayed when my husband's dementia became too difficult to continue home caring. At Royal Star and Garter he is very happy and well cared for by cheerful,

smiling, competent, caring and welcoming staff, nothing appears to be too much trouble for them. The rooms, facilities and cleanliness are superb.

Reply from Reggie Ballos, Home Manager at Royal Star & Garter - High Wycombe

Thank you for your lovely review. We are delighted to hear that you are pleased with the care we provide and to know that your husband was happy and well cared for. Your kind words are greatly appreciated and serve as inspiration for us to continue providing outstanding care.

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Review of
Royal Star & Garter - High Wycombe
from John M (Husband of Resident) published on 10 June 2024

Submitted via Website • Report

Overall Experience

My wife has now been a resident in one of the specialist dementia wings for over 3 years suffering with Alzheimer's disease. The home itself is modern in its design. It is light and airy and has clearly been designed with an understanding and sympathy of the needs of dementia residents. It is very well

managed and the staff are thoroughly trained in the requirements and demands of those with this progressive disease. They are kind, friendly and caring in every respect. My wife is so content and comfortable that I feel she thinks she is actually at home. I can't rate the Royal Star and Garter highly enough.

Reply from Reggie Ballos, Home Manager at Royal Star & Garter - High Wycombe

Thank you so much for sharing your positive feedback about our specialist dementia environment. We are pleased to hear that your wife feels content and at home in our modern, dementia-friendly environment. Your kind words mean a lot to us.

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Review of
Royal Star & Garter - High Wycombe
from Brendan M (Partner of Resident) published on 5 June 2024

Submitted via Website • Report

Overall Experience

It is a rare experience in life to find an organisation in which one has complete and utter faith. I am happy to say that the Royal Star & Garter is one of those organisations. Everything about them says quality, which is why I have given it five stars throughout. Be assured that, in my opinion, should

your loved one take up residence with the Royal Star & Garter he or she will be treated with kindness, care, and affection within the safe and warm environment the home provides.

Reply from Reggie Ballos, Home Manager at Royal Star & Garter - High Wycombe

Thank you for taking the time to share your experience with us. We are truly honoured to receive such kind words from you. We are delighted to hear that you have complete faith in our organisation and that you found the quality of our services to be exceptional. Providing a safe and warm environment for our residents is our highest priority. Your feedback means a lot to us, and we will continue to strive for excellence in everything we do.

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Review of
Royal Star & Garter - High Wycombe
from Sally H (Daughter of Resident) published on 30 May 2024

Submitted via Website • Report

Overall Experience

The staff at The Royal Star and Garter always go above and beyond when caring for residents. My father is living with Dementia and has been living at the home for almost two years now. The staff are kind, patient, attentive and supportive. To celebrate his birthday earlier this month, they organised

a balloon, prepared a cake and invited other residents from around the home to join the celebration with us. This made the day extremely special for my sister and I, as well as my father. What a wonderful team.

Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe

Thank you very much for taking the time to provide positive feedback about your father's experience at our home. I am delighted to hear that you and your father enjoyed his birthday celebration. It brings our team great joy to know that we have met your expectations and provided excellent care for your father. Thank you again for entrusting your father's care to us.

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Review of
Royal Star & Garter - High Wycombe
from Kate B (Daughter of Resident) published on 29 May 2024

Submitted via Website • Report

Overall Experience

You always leave uplifted. From walking through the door into a smart contemporary reception hall, which is more posh hotel than care home, you are greeted by happy caring people whether they are staff, residents or family members visiting. Everyone cares, and you will end up caring about everyone too

after a very short time. It is truly a family atmosphere. The staff are highly professional. Everyone is respected and understood. The minds in that building are or were phenomenal, and everyone had a fascinating life. This ethos is carried through.

Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe

Thank you so much for your kind words and wonderful feedback. We are thrilled to hear that your experience at our home has been uplifting and positive. Our goal is to create a warm and welcoming atmosphere where everyone feels like they are part of one big family. Our staff are dedicated to providing the best care possible, and we are glad that you have noticed their professionalism and caring nature. We are truly humbled by your kind words and look forward to continuing to provide a caring and family-like environment for all who walk through our doors.

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Review of
Royal Star & Garter - High Wycombe
from Michael M (Respite Resident) published on 28 May 2024

Submitted via Website • Report

Overall Experience

This is an extraordinary place, where the welcome is apparent from the moment I walked in the door. I was in for respite to give my wife a break and I was able to tell her that she could stop worrying instantly.
The home is magnificently equipped and from my limited medical experience, I couldn’t help

but notice how swift and accurate the nursing support was.
The food is excellent, both catering and care staff go out of their way to make everybody very welcome and show great patience with those who find it difficult to eat. The well-being coordinators really went out of their way to provide a varied programme, which is delivered with the best possible humour and encouragement. The open-door policy clearly pays off as the home always seems to have fresh visiting faces, from which I certainly felt unconfined.
A really nice place for an old person to live.

Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe

Thank you for your wonderful, detailed feedback. We are delighted to hear that you had a positive experience during your short break stay at our home. We are glad to hear that you felt welcomed from the moment you walked through the door and that our team was able to provide prompt and accurate nursing support. We appreciate your recognition of our excellent food, responsive care staff, and dedicated Well-being coordinators we strive to create a vibrant and inclusive environment. Your kind words serve as motivation for us to continue providing high-quality care and support to all our residents. Thank you for choosing our home and we look forward to welcoming you back in the future.

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Review of
Royal Star & Garter - High Wycombe
from Isobel M (Daughter of Resident) published on 27 May 2024

Submitted via Website • Report

Overall Experience

My father, who is now 91, has been a resident at The Royal Star And Garter High Wycombe since November 2020, when we moved him from another home in order to get specialist Dementia care. He is very content and settled here and as a family, we are delighted with the care, attention, expertise and friendliness

of all the staff. We often have lunch with him - after a game of Scrabble which he is still very able to play; beating me more often than I would like - and I have to say the food is very good and is a highlight for my father who is constantly checking his watch to make sure our game is not over-running! I like to have lunch with him on Fridays to get the benefit of the fantastic fish and chips. The home is modern, clean and spacious and the staff are like friends - we could ask for nothing more.

Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe

Thank you for your wonderful feedback. I am delighted to know that your father remains settled and thriving at his home and receiving exceptional care from our dedicated staff. Thank you for recognising the friendly approach and expertise of our dedicated team. It's lovely to hear about your enjoyable Scrabble games with your father and the Friday meals you share together. Thank you for entrusting us with your father's care.

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Review of
Royal Star & Garter - High Wycombe
from Sharon B (Wife of Resident) published on 27 May 2024

Submitted via Website • Report

Overall Experience

My husband has been a resident at the Royal Star and Garter for 3 years this coming July. I researched various care homes in Berkshire where I live. However, I did not feel confident in any of those that I looked at. That was until I heard from a friend about the Royal Star and Garter in Buckinghamshire.

The care given to my husband goes above and beyond my expectations. The staff are so very kind, especially when life becomes challenging, which from time to time has been the case. I can only say that because my husband was in the Army, this meant he qualified for a place in this care home. There are many activities at the home. However, sadly my husband no longer wants to take part. The staff not only look after my husband, they also look after me. Royal Star and Garter have also taught me about the 'Butterfly' method of caring for someone with Dementia. So I thank them profusely for all that they do.

Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe

I am touched to know that the staff go above and beyond to provide excellent care and support not just for your husband but for you as well. It is wonderful that you have found a place that meets your expectations and where you feel supported. Thank you for taking the time to express your appreciation and I wish you and your husband continued comfort and care.

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Review of
Royal Star & Garter - High Wycombe
from Melanie S (Daughter of Resident) published on 27 May 2024

Submitted via Website • Report

Overall Experience

My dad has been at the Royal Star and Garter for a week and I can't fault any of the staff, always so very helpful.
You are made to feel like part of the family.
The meals are always good and I like that I can stay and have a meal with my dad at a small cost. I would recommend the Royal Star and Garter

to all family and friends.

Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe

That is wonderful to read. It is great to know that your experience at our home has been so positive. It is a testament to the caring and welcoming atmosphere the staff have created. Your recommendation will surely mean a lot to those looking for a home for their loved ones. Thank you for sharing your feedback.

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Review of
Royal Star & Garter - High Wycombe
from M W (Daughter of Resident) published on 27 May 2024

Submitted via Website • Report

Overall Experience

Absolutely amazing place Dad had settled in very well.
The staff and care team are amazing, so caring.
Special thanks to the three ladies for making us feel part of the Royal Star and Garter family.
Again thank you.

Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe

Thank you for your kind words in your review. We are delighted to read that your Dad has settled in well and that you feel part of the family. We will pass on your kind words to the three ladies who went above and beyond to make you feel welcome.

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Review of
Royal Star & Garter - High Wycombe
from Heather C (Daughter of Resident) published on 1 May 2024

Submitted via Website • Report

Overall Experience

I cannot rate the Royal Star and Garter Care Home in High Wycombe highly enough; it is a well-designed, bright and clean environment. I know my father does/will receive excellent care when he stays at the home for short-term care breaks. All the staff are kind, caring, friendly and considerate; they

make him feel very welcome, and he says, ‘the food is lovely and that he is looked after well’.

Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe

Thank you for the excellent review of the home and for highlighting the exceptional quality of our services. Such positive feedback motivates and inspires our dedicated staff to continue delivering exceptional care to all our residents.

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Review of
Royal Star & Garter - High Wycombe
from Anne B (Daughter of Resident) published on 24 October 2023

Submitted via Website • Report

Overall Experience

My mother is well cared for, feels safe and secure and is happier than she has been for several years as her health has declined. Staff are friendly and helpful. The environment is spacious, well-maintained and perfectly designed for elderly people with mobility issues. We looked at several homes before

choosing this one; it is without a doubt the best I have seen. I can highly recommend it.

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Care Home Owned by Royal Star & Garter in Buckinghamshire

Royal Star & Garter Locations in Buckinghamshire (1)

Royal Star & Garter Reviews in Buckinghamshire (75)

Royal Star & Garter - High Wycombe

Royal Star & Garter - High Wycombe

Royal Star & Garter - High Wycombe

Royal Star & Garter - High Wycombe

Royal Star & Garter - High Wycombe

Royal Star & Garter - High Wycombe

Royal Star & Garter - High Wycombe

Royal Star & Garter - High Wycombe

Royal Star & Garter - High Wycombe

Royal Star & Garter - High Wycombe

Royal Star & Garter - High Wycombe

Royal Star & Garter - High Wycombe

Royal Star & Garter - High Wycombe

Royal Star & Garter - High Wycombe

Royal Star & Garter - High Wycombe

Royal Star & Garter - High Wycombe

Royal Star & Garter - High Wycombe

Royal Star & Garter - High Wycombe

Royal Star & Garter - High Wycombe

Royal Star & Garter - High Wycombe

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