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Care Home Owned by Royal Star & Garter in London

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Royal Star & Garter in London

Only the locations & reviews in London for Royal Star & Garter are showing below.

View the details of all 4 locations (with 259 reviews) owned by Royal Star & Garter

Royal Star & Garter Locations in London (1)

 - Browse 1 Care Home owned by Royal Star & Garter in London
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Royal Star & Garter - Surbiton
Upper Brighton Road, Surbiton KT6 6JY 
9.6 55 reviews
Royal Star & Garter - Surbiton, Surbiton, London
"This nursing home is excellent and no praise could be higher for every member of staff, they are wonderful. The only disappointment was the…"   Read all 55 reviews
  • from £2,090 / week
  • 63 Rooms
Location Type Care Home

Royal Star & Garter - Surbiton provides 24-hour nursing care within a homely environment. With its stunning foyer and relaxed, spacious lounges, the Surbiton Home offers a warm, friendly welcome. ... Read more

Older Person Care Permanent Care Respite Care
  • Nursing Care
  • Dementia Nursing Care

Royal Star & Garter Reviews in London (55)

9.8

Royal Star & Garter has a Group Review Score of 9.8 (9.829) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Royal Star & Garter must have a Review Score.

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Review of

Royal Star & Garter - Surbiton

from Philip S (Husband of Resident) published on 8 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This nursing home is excellent and no praise could be higher for every member of staff, they are wonderful. The only disappointment was the cost of the shared room my wife had. We were quoted £2090 per week for each room, but as there was only one available we accepted this. We received a 10% discount
and paid £7105.98 for this. We consider this very expensive for one room. I asked if there was any room for negotation but was told this was a head office decision. Does this remain the home's position?
Reply from Helena Maher, Home Manager at Royal Star & Garter - SurbitonThank you very much for your review. I'm so pleased that your two-week stay with us was excellent and that you valued the exceptional care you received from my team. I would just like to respond to your feedback on the cost of your care. As I didn't have two rooms available at the time, you did agree to share one room and paid the costs that we outlined in writing to you. We did offer a 20% discount for one of you and 10% for the other which helped reduce the total you paid - our care is costed per person rather than per room. It was our pleasure to host your short break, and I hope that we will be able to do so again in the future.
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Review of

Royal Star & Garter - Surbiton

from Barbara R (Daughter-in-law of Resident) published on 17 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm impressed with the quality of care and the whole environment. Particularly, I would highlight the social activities, medical care and quality of food. The staff are uniformly pleasant and upbeat, and take a personal interest in the residents. We really enjoy going for walks in the well-tended gardens,
and we have used the little room in the garden for private parties. My mother-in-law rates the food highly, especially the home-made soups. The staff are courteous, well trained and encouraging. We feel lucky to have found this residential home with its superior ethos.
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Review of

Royal Star & Garter - Surbiton

from Derek M (Son of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was adamant that she didn't want to go into a care home because of past experience with her own mother many years ago. Because of this we went down the route of live in carers for my mother who needed care 24/7, but after several months it became apparent that this was not an ideal solution.
We
finally persuaded my mother to give the RSG a try for a couple of weeks to see how she liked it, she's now been a resident for several months and things couldn't be better. The care at the RSG far surpasses her previous care arrangements. It was a big move for her to give up her independence and move into a care home and it did take her some time to adjust but now she is so happy that she made the move.
The most valuable asset at the RSG are their wonderful staff, their skills, service and interactions with residents is exemplary. The care at the RSG far exceeded our expectations.
Reply from Helena Maher, Home manager at Royal Star & Garter - SurbitonThank you for your kind words. It is a pleasure to have your mother living with us.
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Review of

Royal Star & Garter - Surbiton

from Peggy C (Respite Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
A beautiful place staffed and run by highly professional, pleasant people. Building is spacious, light and airy. The Apartments are well resourced and fitted. The garden ! Oh the mature trees, budding shrubs and daffodils everywhere !
Many staff organised into specialist teams. It takes some learning
but daily life seems to be well covered for all.
A charming, homely ambience, noisy and informal with all Residents addressed by name all the time - a significant detail.
I enjoyed my 3-week stay; have come home for a rest ! Before contemplating future possibilities.
Reply from Helena Maher, Home manager at Royal Star & Garter - SurbitonThank you for your kind words. It was a pleasure to have you staying with us and we look forward to seeing you again soon.
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Review of

Royal Star & Garter - Surbiton

from Jill C (Daughter of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to the Royal Star and Garter, Surbiton in late January. She was welcomed by all the staff by name and helped to settle in. Her room is very nice, clean and well equipped. The home is lovely and all the staff we meet very helpful and attentive. The home has a wealth of activities and entertainment
and the food looks varied and delicious. My mother has suffered a great shock because of a terminal diagnosis and as a result has been rather withdrawn, but all the carers and nurses have been wonderful in trying to bring her out of her shell. Overall the whole family feel very comfortable that she is safe and being well looked after in such a lovely home.
Reply from Helena Maher, Home manager at Royal Star & Garter - SurbitonThank you. Its a pleasure to support you all.
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Review of

Royal Star & Garter - Surbiton

from Ann S (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family cannot thank the wonderful team at the Royal Star & Garter enough for the quality of care my father received during his 10 months there. He was admitted from hospital in January 2024 as had become immobile and needed nursing care. He really enjoyed the extremely comfortable, homely and clean
environment, the range of activities and above all the care and dedication he received from the staff.
Dad received 6 days end of life care in October. He and our family received outstanding care during what was a extremely emotional and difficult time. He was treated with such dignity and love - we really couldn't have asked for more. Also for our family who stayed with him for 24 hours a day - nothing was too much trouble to make us feel comfortable too. Thank you so much - you have a tremendous team of dedicated and professional staff.
My mother is also now at the Royal Star & Garter as she has dementia. We feel this is the only home we would have wanted her to stay in.
Reply from Helena Maher, Home manager at Royal Star & Garter - SurbitonThank you for your kind words. It was a pleasure to have Dad living with us.
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Review of

Royal Star & Garter - Surbiton

from J B (Resident) assisted by family/friend published on 3 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant, relaxed atmosphere. The staff and volunteers are friendly and attentive.
Reply from Donna Bedi, Enquiries Coordinator at Royal Star & Garter - SurbitonThank you for your review we are always appreciative to hear feedback and comments regarding our home.
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Review of

Royal Star & Garter - Surbiton

from Audrey F (Wife of Resident) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited three homes - Surbiton excelled - this was unfortunate as it was far away the most expensive!
The home is beautiful. The staff excellent. The facilities and activities provided were well thought out and pleasing.
My husband appeared to enjoy the days spent there. I could relax knowing that
he was receiving excellent care.
Reply from Donna Bedi, Enquiries Coordinator at Royal Star & Garter - SurbitonWe are so pleased your husband enjoys his time with us, it is a pleasure to care for him. Thank you for your review of our home and care team, we are delighted that you felt we excelled, we always strive to provide the very best care. The cost of care is challenging but we ensure our fees are benchmarked within the local area. Our specialist, 24-hour care supports residents with complex nursing needs and disabilities or dementia. We also provide services such as in-house physiotherapy and a full wellbeing programme.
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Review of

Royal Star & Garter - Surbiton

from R B (Daughter of Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum used your respite service and was met with warmth and compassion. Her room was clean, inviting and had a beautiful view of the garden. She thoroughly enjoyed all of the activities and events organised and said "I was kept very busy." She loved her meal times and particularly enjoyed sitting
with other residents who shared similar interests. The staff were thorough, communication was excellent throughout her stay. She was treated with dignity, compassion and care and we could tell when we picked her up that she had really bonded with the staff. We would definitely use the service again. A big thank you!
Reply from Donna Bedi, Enquiries Coordinator at Royal Star & Garter - SurbitonWe are so pleased to hear that Mum enjoyed her respite stay with us, and we would love to welcome her back in the future. It's wonderful to know that Mum felt included and truly cared for. Our staff really do work very hard to ensure that every resident, long-term or short-term, feels part of our home. Thank you for your kind words.
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Review of

Royal Star & Garter - Surbiton

from Rebecca B (Daughter of Resident) published on 16 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with our first experience of placing Mum in the care of The Royal Star and Garter for a short stay. The home is run in a calm, professional manner. The staff are friendly and welcoming. Mum was super calm and praised all the care home staff saying she would definitely recommend the place
to her friends. Mum was given the opportunity to be independent and invited but not forced to join in with all the many and varied daily activities. She had a lovely room and could walk out into the pretty and well-kept garden. The home has a serene, calm feeling about it with the nursing staff going about their care in a quiet professional manner. The nurses wear their own clothes and have name badges which we thought was a lovely idea. Mum was invited out on day trips and visitors were welcomed into the home. Mum loved her room and loved how quiet and calm it was there. She enjoyed the delicious meals which were served with thought and care.
Reply from Donna Bedi, Enquiries Coordinator at Royal Star & Garter - SurbitonThank you for this wonderful review of our care home, it was a pleasure to have mum here with us on respite and it is so lovely to hear how her experience was a positive one and the kind words for the team here. We are pleased that Mum felt included and enjoyed her stay. We look forward to seeing her in the future.
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Review of

Royal Star & Garter - Surbiton

from Sandra A (Daughter of Resident) published on 4 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
No praise can be high enough for this wonderful care home. Mum has dementia, for families who have a member of their family with this condition you will know the worry, the feeling of helplessness and guilt, the feeling that you don't think you are doing enough, the search for ideas and solutions on
a daily basis for new problems and developments that arise. That all changed the day Mum moved into the Star and Garter. She is living her best life. Constantly discovering new talents for art, flower arranging, and singing to name but a few. There are regular entertainers who visit with great performances every week. The staff have a genuine love of their work, a real feel of caring. I leave Mum there knowing she will still receive the kisses and cuddles I'm not there to give. Goodbye sleepless nights and constant worries. I can quite honestly say Mum is living her best life. Thank you so much everyone at the Star for giving all our family peace of mind.
Reply from Helena Maher, Home manager at Royal Star & Garter - SurbitonThank you for your kind words. It is an honour to have Mum living with us.
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Review of

Royal Star & Garter - Surbiton

from Andy H (Son of Resident) published on 3 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum suffered a major stroke in 2013 that left her paralysed down one side of her body and with aphasia resulting in major communication difficulties. When the family was no longer able to care for her in her own home we were delighted to learn that she was eligible for the Star and Garter Home due
to my stepfather's national service. Though she had always dreaded the idea of going into a home my mum quickly settled in and actually gained a new lease of life when she found she was able to participate in some of her favourite activities such as painting and gardening there and go out on trips to places like Buckingham Palace, the Albert Hall and the seaside at Brighton. She eventually spent eight happy years at the home before passing away peacefully there with her family present earlier this year. During my mum's time at the home we got to know many of the staff members and they truly are the most wonderful, dedicated and caring team you could possibly entrust your loved ones' care to.
Reply from Donna Bedi, Enquiries Coordinator at Royal Star & Garter - SurbitonSuch kind words and very appreciated. An absolute pleasure for us to care for Mum and to have had her with us here as part of the Royal Star and Garter Surbiton family. We thank you for your generous feedback and feel very lucky to have been able to have spent time in her company.
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Review of

Royal Star & Garter - Surbiton

from B D (Daughter of Resident) published on 25 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found that the staff cared for my dad very well. Having been in the RAF, Dad has always taken pride in his appearance. Whilst staying at the Star and Garter in Surbiton Dad was always clean, neatly dressed and clearly shaved which put us at such ease that he was being cared for well. Further, I was
so touched to know that one of the welfare staff had learned about his cat, I know how difficult it is to communicate with Dad so this means that the lady took time and care to understand Dad and learn about him. Dad came back from his respite break happy, he said himself that he enjoyed the food a lot. We felt heard and respected by the staff and it was a great experience for us after some terrible past experiences with respite care.
Reply from Donna Bedi, Enquiries Coordinator at Royal Star & Garter - SurbitonIt was our pleasure to care for your father during his respite stay and wonderful to know you felt you felt heard and respected. We do like to get to know all of our residents no matter how long they are here with us for. We hope that we see Dad again if ever a further respite stay is needed.
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Review of

Royal Star & Garter - Surbiton

from K M (Respite Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Star and Garter is outstanding and the staff are amazing, it’s like a 5-star hotel with 5-star staff.
My father was treated with dignity and kindness and I was looked after extremely well. I will be forever grateful for what they did for my dad.
Reply from Donna Bedi, Enquiries Coordinator at Royal Star & Garter - SurbitonThis wonderful review is a testament to how we wish to make everyone in our care feel. Not only the residents themselves but their families too. We thank you for your wonderful comments. All our staff here strive to offer the very best of care and we are so pleased that came across and that you were able to feel it.
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Review of

Royal Star & Garter - Surbiton

from Paul M (Son of Resident) published on 8 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in the Royal Star and Garter for about 6 months during which time she was very happy with all the staff. The service they offered was timely and efficient, courteous and friendly. The food was varied and tasty and the daily programme of entertainment was very enjoyable. I don't think she
could have been in a better senior's home.
Reply from Donna Bedi, Enquiries Coordinator at Royal Star & Garter - SurbitonThank you for your kind words, all the staff enjoyed Mum's company. We are pleased that you found the service, staff and programmes varied and enjoyable. Thank you once again for your warm words.
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Review of

Royal Star & Garter - Surbiton

from John M (Son of Resident) published on 6 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into the Royal Star & Garter in January and is slowly settling into her new home.
It really feels like a home as all the staff are so friendly and caring, as though they were caring for their own loved ones.
The attention and care shown to my mother is so reassuring to us as a family.
Superb facilities from the garden area, lounge cafe, activity areas, physio room and dining room for the residents and family.
The menu and quality of meals are exceptional.
All the staff seem to have a passion for their work.
Have met some wonderful residents too on my visits to see Mum, some real characters with amazing stories.
Reply from Donna Bedi, Enquiries Coordinator at Royal Star & Garter - SurbitonThank you for your kind words. It is important to us all that families and residents alike feel reassured that they are receiving the care they need.
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Review of

Royal Star & Garter - Surbiton

from Carol H (Daughter of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident of the Surbiton Star and Garter Home for 16 months now and has settled in well due to the care, company, lots of activities are laid on and the food looks amazing. All the staff are very caring, know who you are when you enter the building and are very welcoming. The interaction
between my father and the staff is lovely to see.
Reply from Donna Bedi, Enquiries Coordinator at Royal Star & Garter - SurbitonWe are very happy to hear that your father has settled well. Thank you for your positive review with regard to our activities, food and our staff. It is always wonderful to know that relatives feel welcome.
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Review of

Royal Star & Garter - Surbiton

from Jane T (Daughter of Resident) published on 7 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are attentive and friendly to residents and their visitors.
Nothing appears to be too much trouble.
Staff provide feedback on residents and want to improve their quality of life.
Staff engage with all residents and always try to get them to socialise and join in with the numerous activities
the care home provides.
Food is excellent cooked on site with multiple options, which residents can have in their rooms but are encouraged to eat together.
Reply from Donna Bedi, Enquiries Coordinator at Royal Star & Garter - SurbitonThank you for your feedback; we are very happy you feel nothing is too much trouble and that we are active in wanting to improve the quality of life for our residents, as this is something the team at Royal Star & Garter is very passionate about.
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Review of

Royal Star & Garter - Surbiton

from Jane T (Daughter of Resident) published on 30 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother moved into the Royal Star & Garter on 16th October, and we have nothing but praise for the way in which she was welcomed and has been cared for in these early days. We were collectively anxious about the move, given Mum is in the advanced stages of Alzheimer's, and we were moving her from
another care home in order for her to be closer to her family. She seems to have settled in remarkably well, and on my frequent visits during the past week, she has appeared relaxed and happy. The staff have been very helpful in every respect, which has been so reassuring for all of us. Mum can't easily communicate any more, but we sense she feels peaceful, well looked after and at home. All we could wish for. Thank you from the bottom of our hearts.
Reply from Donna Bedi, Enquiries Coordinator at Royal Star & Garter - SurbitonThank you for your very kind words about our home and our team. We feel very proud when families make decisions to place loved ones in our care, and we understand these decisions are in no way easy. It is great to know you feel that Mum is settled, relaxed and happy and that you feel reassured by this, and we hope this feeling continues.
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Review of

Royal Star & Garter - Surbiton

from Beccy C (Daughter of Resident) published on 26 October 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
I have found the Royal Star & Garter - Surbiton staff to be caring, empathic and kind towards my father. He is in safe hands.
His room is on the ground floor and he has easy access to the gardens. It is never easy for the family that is living overseas to have your father put in a home but the staff
make it easy for us all. Thank you.
Reply from Donna Bedi, Enquiries Coordinator at Royal Star & Garter - SurbitonThank you for your review, our staff work exceptionally hard to make sure our residents care is paramount. We understand the difficult decisions that families sometimes have to make and are here to support.
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Awards / Recognitions (5)

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