Care Homes Owned by Royal Star & Garter in West Midlands

The compassion shown by every member of the team including volunteers is evident every day and the standard of care is consistently exceptional. The food is exceptional, with an excellent choice of nutritious beautifully prepared meals. As a family we are incredibly grateful for the love, professionalism & dedication shown to Mum and all of us. We wholeheartedly recommend.

Today we had the most amazing help in attending Mum's hospital appointment. As a wheelchair user it is difficult to get to and from the hospital. We were offered the use of the S+G minibus and the driver was prompt, friendly and obviously knew Mum from social visits. It was stress-free for both of us. We felt extremely grateful. S+G went above and beyond as usual. Thank you.

My father has been a resident for 12 months. During this time we have been delighted with the care he has received. From the outset he became part of a family who have his needs and desires at the forefront of the care provided and I am reassured he is happy, comfortable and respected.

On a practical level the food, restaurant and entertainment are brilliant, the home and Mum's room are always very clean and the laundry service is very efficient. I am confident this home sets the bar for exceptional care - well done team Royal Star and Garter!

Since my father has been a resident he has received excellent care. All staff are professional, helpful, knowledgeable and extremely caring. I cannot rate the Royal Star and Garter highly enough.

The management team are dedicated, understand the needs of each resident are approachable and welcoming

The events are varied and inclusive and residents are included and it is evident that the who team at the home understand and believe in the idea of residents doing as much as they are able as long as they are able. Dignity and respect are key too.

My dad has now been living at the Royal Star and Garter for a year and is finding it a wonderful home. The friendly staff very much treat the residents with respect and as individuals, helping my dad develop physically, emotionally and socially. Just as importantly, he considers it his home and feels safe and happy. There are frequent trips out, the food is lovely and they offer a wide range of activities if he wishes to participate. It is a happy and friendly home where the care is wonderful. It gives one hope for the future..

The staff are always happy and friendly. The home is very clean and tidy.

My mother went into residential care some 18 months ago. She settled very quickly thanks to the wonderful staff team on her wing in Roundel. She has dementia so is unable to ask specifically for anything. The staff soon got to know her well and regularly checked with us regarding her usual routine, likes and dislikes. She always looks lovely, her appearance was always very important to her and she was always well dressed. The staff have maintained her very high standards and always set her hair and apply her makeup beautifully. She regularly has her nails painted too. Mum always has a smile for the staff who make her feel special. She eats well and the staff take care to show the residents the meals available allowing them to visually make their choice and mix and match according to their preferences. Regular outings are arranged and an excellent well being and entertainment programme is provided. The standard of cleanliness, food and care is second to none.

The team at The Royal Star and Garter go 'above and beyond' to make residents and their extended circle of friends and family feel welcome and a special part of their care family. Everyone is greeted with a smile and treated courteously.

The highly skilled team care for residents with compassion and a 'nothing is too much bother' attitude. The staff know their residents well and tailor activities to meet their emotional and physical needs.

My Mum enjoys her respite stays at The Royal Star and Garter. It is always a pleasure to visit. I would highly recommend this home to anyone looking for high quality care for their loved ones.

Throughout the 21 months my father has been resident at Royal Star and Garter he has received the best possible care. All the staff are kind, caring and attentive. They offer a range of activities and encourage my father to engage with them as often as possible. He is very happy to be looked after by such wonderful, friendly and dedicated staff.

Very happy with my mums care here. She is treated with great respect and is so much happier and engaged overall. Hats off to all the staff and carers.

Our mom has lived at the Royal Star & Garter since May 2024. All the staff take such great care of her needs, she goes out on trips, they do lovely meals, and they even gave her a separate table so she can eat her meals alone. We booked a private lunch for her 90th birthday, everything was laid out beautifully & the food was excellent. She was chosen to attend the 80th Anniversary VE Day in May & meet the King and Queen. It truly is a wonderful place and so much better than our Mom living alone and sad.

My husband has Alzheimer's and has been a resident in Royal star since Feb 24. He is very happy and settled all due to the wonderful staff in Rounded and everyone working in the home. My daughter and I have been greatly comforted by the excellence of the home in every aspect if his care and we feel that you get what you pay for in homes- excellent number of staff/resident ration, just the food he likes and intuitive care with flexible approach depending on my husband's mood each day.

I have visited many services in my time as an independent advocate and have never been taken back in awe like I have with Royal Star & Garter - Solihull. After speaking with the clients at the service and from what I have seen for myself here, Royal Star & Garter have created an incredible home with a warm and caring environment. Clients have praised the facilities and there staff for there client centered approach and ability to provide care, comfort and peace of mind. The staff have always been friendly, helpful and compassionate. The food is brilliant and the variety is very good. The home is very clean and spacious. To summaries, I would say this is what care should be.

My wife has been a resident at the Royal Star & Garter since August 2023. She suffered a serious fall in June 2022 and entered into care but I moved her to the present care home where she is receiving first-class care and stimulation.

Day care user once a week. I am 91. Generally very good service.

My Mother moved into RS&G Solihull in early 2024, during her time here I have been delighted with the care she has received. I have observed the kindness and commitment of the various staff members who have looked after her; They know and treat her as a valuable individual, they all know what she needs and deal with her cheerfully and professionally. She does physio, exercises, and movement to music classes, so gets stimulation and support. The food is very good, the room ad corridors are very clean. The home is expensive, but management was able to apply for and obtain available government support. Overall I could not be happier.

What an amazing place. Beautiful surroundings and a five-star appeal. Rooms are clean, nicely fragrant and have everything needed. My mum is settling in which is always difficult for anyone, especially after living in their own house for 50 years. The peace of mind I have as a relative is fantastic. Great staff with a lovely cheery attitude. Thank you.