Care Home Owned by Royal Star & Garter in West Midlands

beautifully & the food was excellent. She was chosen to attend the 80th Anniversary VE Day in May & meet the King and Queen. It truly is a wonderful place and so much better than our Mom living alone and sad.

that you get what you pay for in homes- excellent number of staff/resident ration, just the food he likes and intuitive care with flexible approach depending on my husband's mood each day.

get the terrible dementia symptoms and are equipped to deal with everything.

a warm and caring environment. Clients have praised the facilities and there staff for there client centered approach and ability to provide care, comfort and peace of mind. The staff have always been friendly, helpful and compassionate. The food is brilliant and the variety is very good. The home is very clean and spacious. To summaries, I would say this is what care should be.

and deal with her cheerfully and professionally. She does physio, exercises, and movement to music classes, so gets stimulation and support. The food is very good, the room ad corridors are very clean. The home is expensive, but management was able to apply for and obtain available government support. Overall I could not be happier.

Great staff with a lovely cheery attitude. Thank you.

and well cared for. The staff are really friendly, caring and professional. The meals are delicious. Mom is eating much better, and we book in to enjoy lunch with her. It's spotlessly clean with excellent facilities. Mom enjoys all the activities and has regained her confidence.

the staff are genuinely so helpful, caring and friendly - and above all, happy! The vibe at RS&G is so welcoming, the place is spotless, the staff are also very supportive towards my dad, recognising the massive adjustment for him. Mum is now getting the stimulation she needs - so many activities planned and care is tailored to the individual. All the staff, without exception, are warm, kind, caring and empathetic. The most important thing of all is that Mum is happy!

for scenery trips.
The food is so tasty and presented well, the restaurant is a credit to the home.
Overall, the nurses and carers make this home excellent.

here and enjoys the activities and socialising with other residents.

but the care and patience Dad has received from all members of staff has been exceptional. From the manager through to nursing staff, carers, catering staff and social team everybody works together like a family to support both residents and their families. Dad is now firmly part of that family and so much more settled and less agitated in his daily life. It is comforting to know that he is safe and very well cared for and visiting is now a happy occasion. Thank you to everybody. As a family we wish the manager all the best as he moves onto new adventures.

after his passing I found myself in need of help and my brother knew what an outstanding home this is. So it is thanks to his observations of my poor health that I chose to come along.
I was in respite for a few weeks initially and decided that as the care was so good I made the decision to become a permanent resident. Having been here for several months I am being looked after superbly in terms of reassurances of my medication and dignity and choices. Compared to life at home on my own, it is fantastic to have made friends with so many residents and staff.

to the Royal Star & Garter and the high standards in every department and staff are all caring and nothing is ever too much. Well done to all the staff who make this home perfect. My family truly thank you for giving our mother back and enjoy our precious time.

whom she now refers to as ‘friends’, and talks about the family ethos within the home. One of the first things that come to mind is how quickly medical situations can be addressed, for example access to a GP and receiving medication. Access to in-house physiotherapist services too. First impression of arriving is you are entering a 5* hotel, which is always reassuring.