Care Home Owned by Royal Star & Garter in West Midlands
9.9
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in West Midlands for Royal Star & Garter are showing below.
View the details of all 4 locations (with 253 reviews) owned by Royal Star & Garter
Royal Star & Garter Locations in West Midlands (1)
Royal Star & Garter - Solihull
9.9
74 reviews
Tudor Coppice, Solihull B91 3DE
"My Mother is a resident and my Father was briefly there for 'end of life' palliative care. The home and staff are simply wonderful. Mum…" Read all 74 reviews
Location Type Care Home
Royal Star & Garter - Solihull offers a warm welcome to residents and families. The home is rated ‘outstanding’ by Care Quality Commission and staff provide specialist dementia and nursing care tailored to the needs and wishes of each individual. Every… Read more about Royal Star & Garter - Solihull
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Nursing Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Mental Health
- Visual / Hearing Impairment
- Acquired Brain Injury
- 60 Rooms
- from £1,815 / week
Royal Star & Garter Reviews in West Midlands (74)
9.9
Royal Star & Garter has a Group Review Score of 9.9 (9.867) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Royal Star & Garter must have a Review Score.
Review of
Royal Star & Garter - Solihull
from David B (Son of Resident) published on 23 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mother is a resident and my Father was briefly there for 'end of life' palliative care.
The home and staff are simply wonderful. Mum has early-stage dementia and her condition presents challenges. The friendly staff have always treated her with great respect and dignity and the management/nursing
The home and staff are simply wonderful. Mum has early-stage dementia and her condition presents challenges. The friendly staff have always treated her with great respect and dignity and the management/nursing
teams are always seeking to make Mum's time there as comfortable and interesting as possible.
We could not have wished for a better place for my Dad to pass away. The care and compassion shown to my Father as he gradually slipped away was truly outstanding and of great comfort to us as a family at a very difficult time.
On a practical level the food, restaurant and entertainment are brilliant, the home and Mum's room are always very clean and the laundry service is very efficient. I am confident this home sets the bar for exceptional care - well done team Royal Star and Garter!
We could not have wished for a better place for my Dad to pass away. The care and compassion shown to my Father as he gradually slipped away was truly outstanding and of great comfort to us as a family at a very difficult time.
On a practical level the food, restaurant and entertainment are brilliant, the home and Mum's room are always very clean and the laundry service is very efficient. I am confident this home sets the bar for exceptional care - well done team Royal Star and Garter!
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - SolihullThank you so much for taking the time to share your kind and thoughtful feedback. It truly means a great deal to all of us.
We are honoured that you entrusted us with the care of both your parents. Knowing that your mother feels respected, supported and comfortable, and that our team has been able to respond sensitively to her needs, is incredibly important to us.
We are also deeply touched by your words regarding your father's end-of-life care. Supporting residents and families during such a difficult time is a responsibility we take very seriously, and we are grateful to know that the compassion and care shown to your father brought comfort to you and your family. Your recognition of our staff, as well as the environment, food, activities and practical services, will be shared with the whole team, as feedback like this is a real source of pride and encouragement.
On behalf of everyone at Royal Star & Garter, thank you again for your kind words and trust.
We are honoured that you entrusted us with the care of both your parents. Knowing that your mother feels respected, supported and comfortable, and that our team has been able to respond sensitively to her needs, is incredibly important to us.
We are also deeply touched by your words regarding your father's end-of-life care. Supporting residents and families during such a difficult time is a responsibility we take very seriously, and we are grateful to know that the compassion and care shown to your father brought comfort to you and your family. Your recognition of our staff, as well as the environment, food, activities and practical services, will be shared with the whole team, as feedback like this is a real source of pride and encouragement.
On behalf of everyone at Royal Star & Garter, thank you again for your kind words and trust.
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Review of
Royal Star & Garter - Solihull
from L M (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since my father has been a resident he has received excellent care. All staff are professional, helpful, knowledgeable and extremely caring. I cannot rate the Royal Star and Garter highly enough.
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - SolihullThank you so much for your kind words. We're truly pleased to hear that your father has received excellent care and that you've had such positive experiences with our team. Our staff work hard to provide professional, knowledgeable and compassionate support, and it means a great deal to know this has made a difference to your family.
Your high recommendation of Royal Star & Garter is deeply appreciated. Thank you for taking the time to share your feedback.
Your high recommendation of Royal Star & Garter is deeply appreciated. Thank you for taking the time to share your feedback.
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Review of
Royal Star & Garter - Solihull
from S N (Wife of Resident) published on 10 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Peace of mind that the care is compassionate, professional and all encompassing.
The care team are first class and relate to the individual needs of the residents creating a family atmosphere where relatives friends and their pets are welcomed.
The facilities are excellent and stimulating activities
The care team are first class and relate to the individual needs of the residents creating a family atmosphere where relatives friends and their pets are welcomed.
The facilities are excellent and stimulating activities
occur throughout the day from steel bands, llamas, musicians, in-house quizzes, daily newspaper etc
The management team are dedicated, understand the needs of each resident are approachable and welcoming
The management team are dedicated, understand the needs of each resident are approachable and welcoming
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - SolihullThank you so much for your wonderful review. We are delighted to hear that you feel reassured by the compassionate and professional care we provide. Our team works hard to understand and support each resident as an individual, so it means a great deal to know this creates a warm, family-like atmosphere for you and your loved ones.
We're also pleased that you enjoy the range of activities and facilities available - from visiting musicians and animals to quizzes and daily papers - all designed to keep life stimulating and enjoyable for our residents.
Your kind words about our care and management teams are truly appreciated. We remain committed to being welcoming, approachable, and fully attentive to the needs of every resident and their family.
Thank you again for taking the time to share your experience.
We're also pleased that you enjoy the range of activities and facilities available - from visiting musicians and animals to quizzes and daily papers - all designed to keep life stimulating and enjoyable for our residents.
Your kind words about our care and management teams are truly appreciated. We remain committed to being welcoming, approachable, and fully attentive to the needs of every resident and their family.
Thank you again for taking the time to share your experience.
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Review of
Royal Star & Garter - Solihull
from A D (Daughter of Resident) published on 9 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care here is consistently fabulous. My father has severe Alzheimer's been here for just short of 2 years and throughout he has been lovingly cared for - and we also feel supported and cared for when we find it tough. Dad has been settled and content from very early on and his challenges are managed
intelligently, thoughtfully and reflect his changing condition.
The events are varied and inclusive and residents are included and it is evident that the who team at the home understand and believe in the idea of residents doing as much as they are able as long as they are able. Dignity and respect are key too.
The events are varied and inclusive and residents are included and it is evident that the who team at the home understand and believe in the idea of residents doing as much as they are able as long as they are able. Dignity and respect are key too.
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - SolihullThank you so much for sharing such wonderful feedback. We're delighted to hear that your father has felt settled and content, and that you and your family feel supported too. Providing care that is loving, respectful, and tailored to each resident's changing needs is at the heart of what we do, so it means a lot to know this has made a difference for you.
We're also pleased you've noticed the variety of events and our focus on helping residents stay active and engaged for as long as possible. Dignity and respect are key values for our team, and your words affirm that commitment.
Thank you again for taking the time to share your experience-it truly inspires us to keep delivering the very best care.
We're also pleased you've noticed the variety of events and our focus on helping residents stay active and engaged for as long as possible. Dignity and respect are key values for our team, and your words affirm that commitment.
Thank you again for taking the time to share your experience-it truly inspires us to keep delivering the very best care.
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Review of
Royal Star & Garter - Solihull
from Steve W (Son of Resident) published on 1 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad has now been living at the Royal Star and Garter for a year and is finding it a wonderful home. The friendly staff very much treat the residents with respect and as individuals, helping my dad develop physically, emotionally and socially. Just as importantly, he considers it his home and feels
safe and happy. There are frequent trips out, the food is lovely and they offer a wide range of activities if he wishes to participate. It is a happy and friendly home where the care is wonderful. It gives one hope for the future..
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - SolihullThank you so much for sharing your wonderful feedback. We're delighted to hear that your dad feels safe, happy, and truly at home here at Royal Star & Garter. It means a lot to us that he is enjoying the activities, trips, and delicious meals, and that our team's care and respect have helped him thrive physically, emotionally, and socially. Creating a happy and friendly environment where residents feel valued is at the heart of everything we do, and your words give us great encouragement. Thank you for your trust and support.
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Review of
Royal Star & Garter - Solihull
from Arlene D (Daughter of Resident) published on 28 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mom has been going to the Royal Star & garter since September 2023 first to the day care then she became a resident there in May 2024. All the staff are wonderful Caring & dedicated.
They make you feel very welcome its like one big family. My Mom loves it there she is very happy.
It gives
They make you feel very welcome its like one big family. My Mom loves it there she is very happy.
It gives
me peace of mind to know she is being well looked after. They take her out on the mini bus to great places & provide a full entertainment programme every month.
The food is great and I often go and eat with my Mom in the restaurant. The restaurant manager is fantastic & go's above and beyond to make the restaurant look lovely. The attention to detail with the themed decorations is Fantastic.
The staff are always happy and friendly. The home is very clean and tidy.
The food is great and I often go and eat with my Mom in the restaurant. The restaurant manager is fantastic & go's above and beyond to make the restaurant look lovely. The attention to detail with the themed decorations is Fantastic.
The staff are always happy and friendly. The home is very clean and tidy.
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - SolihullThank you so much for sharing your experience. We're delighted to hear that your mom feels happy and at home here-it truly means the world to us. Creating a welcoming, family-like environment is something we strive for every day, so your kind words about our caring and dedicated team are greatly appreciated.
It's wonderful to know that the outings, entertainment programme, and restaurant experience have made such a positive impact. Our restaurant team will be thrilled to hear your compliments about the food and themed decorations-they take great pride in those details. We're also pleased that you've enjoyed joining your mom for meals; those shared moments are so special.
Your feedback about the cleanliness and friendliness of the staff will be shared with the whole team-they work hard to make sure every resident feels valued and cared for. Thank you again for your trust and support. If there's ever anything more we can do, please don't hesitate to reach out to me directly.
It's wonderful to know that the outings, entertainment programme, and restaurant experience have made such a positive impact. Our restaurant team will be thrilled to hear your compliments about the food and themed decorations-they take great pride in those details. We're also pleased that you've enjoyed joining your mom for meals; those shared moments are so special.
Your feedback about the cleanliness and friendliness of the staff will be shared with the whole team-they work hard to make sure every resident feels valued and cared for. Thank you again for your trust and support. If there's ever anything more we can do, please don't hesitate to reach out to me directly.
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Review of
Royal Star & Garter - Solihull
from Debbie S (Daughter of Resident) published on 28 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother went into residential care some 18 months ago. She settled very quickly thanks to the wonderful staff team on her wing in Roundel. She has dementia so is unable to ask specifically for anything. The staff soon got to know her well and regularly checked with us regarding her usual routine,
likes and dislikes. She always looks lovely, her appearance was always very important to her and she was always well dressed. The staff have maintained her very high standards and always set her hair and apply her makeup beautifully. She regularly has her nails painted too. Mum always has a smile for the staff who make her feel special. She eats well and the staff take care to show the residents the meals available allowing them to visually make their choice and mix and match according to their preferences. Regular outings are arranged and an excellent well being and entertainment programme is provided. The standard of cleanliness, food and care is second to none.
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - SolihullThank you so much for taking the time to share such a thoughtful review. We are delighted to hear that your mother settled in quickly and that our team on Roundel has been able to provide the care and attention that means so much to her and your family.
Maintaining personal preferences and dignity is at the heart of what we do, so it's wonderful to know that her appearance, routines, and wellbeing have been cared for in a way that reflects her high standards. The team will be thrilled to hear your kind words about their efforts with her hair, makeup, and nails, as well as the personalised approach to meals and activities.
We are proud of the vibrant wellbeing programme and the outings we arrange, and it's lovely to know these have contributed to her happiness. Your comments about the cleanliness, food, and overall standard of care are truly appreciated and will be shared with the whole team-they work hard every day to make our home a special place.
Maintaining personal preferences and dignity is at the heart of what we do, so it's wonderful to know that her appearance, routines, and wellbeing have been cared for in a way that reflects her high standards. The team will be thrilled to hear your kind words about their efforts with her hair, makeup, and nails, as well as the personalised approach to meals and activities.
We are proud of the vibrant wellbeing programme and the outings we arrange, and it's lovely to know these have contributed to her happiness. Your comments about the cleanliness, food, and overall standard of care are truly appreciated and will be shared with the whole team-they work hard every day to make our home a special place.
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Review of
Royal Star & Garter - Solihull
from S S (Daughter of Resident) published on 25 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The team at The Royal Star and Garter go 'above and beyond' to make residents and their extended circle of friends and family feel welcome and a special part of their care family. Everyone is greeted with a smile and treated courteously.
The highly skilled team care for residents with compassion and
a 'nothing is too much bother' attitude. The staff know their residents well and tailor activities to meet their emotional and physical needs.
My Mum enjoys her respite stays at The Royal Star and Garter. It is always a pleasure to visit. I would highly recommend this home to anyone looking for high quality care for their loved ones.
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - SolihullYour review is just so lovely to read. One of our values at Royal Star and Garter is to work as one team, one family, one community and your review just shows that you and your Mum feel that when staying here. We really appreciate the time you have taken to share such wonderful and kind words.
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Review of
Royal Star & Garter - Solihull
from P M (Son of Resident) published on 25 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Throughout the 21 months my father has been resident at Royal Star and Garter he has received the best possible care. All the staff are kind, caring and attentive. They offer a range of activities and encourage my father to engage with them as often as possible. He is very happy to be looked after by
such wonderful, friendly and dedicated staff.
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - SolihullWe are so pleased that you are happy with the care we provide for your father. We really appreciate the time you have taken to share such a wonderful review and I will be sure to share your compliments with the whole team.
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Review of
Royal Star & Garter - Solihull
from A K (Daughter of Resident) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very happy with my mums care here. She is treated with great respect and is so much happier and engaged overall. Hats off to all the staff and carers.
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - SolihullThank you so much for taking the time to write such a wonderful review. Its a real pleasure to care for your Mum. I will pass on your kind words to the team.
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Review of
Royal Star & Garter - Solihull
from S H (Daughter of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our mom has lived at the Royal Star & Garter since May 2024. All the staff take such great care of her needs, she goes out on trips, they do lovely meals, and they even gave her a separate table so she can eat her meals alone. We booked a private lunch for her 90th birthday, everything was laid out
beautifully & the food was excellent. She was chosen to attend the 80th Anniversary VE Day in May & meet the King and Queen. It truly is a wonderful place and so much better than our Mom living alone and sad.
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - SolihullThis is such wonderful feedback to read, and will be shared with the whole team. We take pride in what we do and we are incredibly privileged to be able to care for your relative and to provide opportunities such as meeting the Royal Family. Thank you.
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Review of
Royal Star & Garter - Solihull
from Krystyna A (Wife of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband has Alzheimer's and has been a resident in Royal star since Feb 24. He is very happy and settled all due to the wonderful staff in Rounded and everyone working in the home. My daughter and I have been greatly comforted by the excellence of the home in every aspect if his care and we feel
that you get what you pay for in homes- excellent number of staff/resident ration, just the food he likes and intuitive care with flexible approach depending on my husband's mood each day.
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - SolihullThank you so much for taking the time to leave us such a wonderful review. We are so privileged to be able to care for your husband and are so pleased to hear that you are comforted by the care we provide. I will pass on your kind words to the team.
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Review of
Royal Star & Garter - Solihull
from K G (Daughter of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The Royal Star and Garter are undoubtedly top of the league. The staff always go the extra mile. Mum always looks amazing, hair set, make up and nails vanished, just as she did at home. The environment and food are just like a 5-star hotel.
Staff are all dedicated and treat Mum as family. They totally
Staff are all dedicated and treat Mum as family. They totally
get the terrible dementia symptoms and are equipped to deal with everything.
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - SolihullThank you so much for taking the time to provide us with such a wonderful review. Your Mum's care will continue to remain our absolute priority and we will always be dedicated to providing the very best for your Mum and your family.
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Review of
Royal Star & Garter - Solihull
from Alex D (Independent Advocate Deputyship) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have visited many services in my time as an independent advocate and have never been taken back in awe like I have with Royal Star & Garter - Solihull. After speaking with the clients at the service and from what I have seen for myself here, Royal Star & Garter have created an incredible home with
a warm and caring environment. Clients have praised the facilities and there staff for there client centered approach and ability to provide care, comfort and peace of mind. The staff have always been friendly, helpful and compassionate. The food is brilliant and the variety is very good. The home is very clean and spacious. To summaries, I would say this is what care should be.
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - SolihullWe are so incredibly grateful for your kind words. We are so happy that the residents at Royal Star and Garter have access to your advocacy service. Thank you and we look forward to continuing to work with you.
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Review of
Royal Star & Garter - Solihull
from R B (Husband of Resident) published on 18 February 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My wife has been a resident at the Royal Star & Garter since August 2023. She suffered a serious fall in June 2022 and entered into care but I moved her to the present care home where she is receiving first-class care and stimulation.
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - SolihullThank you so much for such a wonderful review. We strive to continually provide 'first-class' care for your wife. Your feedback is so important to us and your time taken to do this is appreciated.
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Review of
Royal Star & Garter - Solihull
from B H (Day Care) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Day care user once a week. I am 91. Generally very good service.
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - SolihullThank you so much for your wonderful review. We are thrilled that you are able to use our daycare service. I have forwarded this information to the daycare supervisor to see if there is anything we can do to improve your time here in terms of activities. Your feedback helps us to come up with innovative and individually tailored activities.
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Review of
Royal Star & Garter - Solihull
from David J (Son of Resident) published on 9 October 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mother moved into RS&G Solihull in early 2024, during her time here I have been delighted with the care she has received. I have observed the kindness and commitment of the various staff members who have looked after her; They know and treat her as a valuable individual, they all know what she needs
and deal with her cheerfully and professionally. She does physio, exercises, and movement to music classes, so gets stimulation and support. The food is very good, the room ad corridors are very clean. The home is expensive, but management was able to apply for and obtain available government support. Overall I could not be happier.
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - SolihullWe are extremely happy to hear how delighted you are with the care we provide for your mother. We do our very best to treat everyone individually and with kindness. It's fabulous to hear your mother enjoys all of the wellbeing activities. Thank you so much for taking the time to leave us such a lovely review.
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Review of
Royal Star & Garter - Solihull
from David C (Son of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
What an amazing place. Beautiful surroundings and a five-star appeal. Rooms are clean, nicely fragrant and have everything needed. My mum is settling in which is always difficult for anyone, especially after living in their own house for 50 years. The peace of mind I have as a relative is fantastic.
Great staff with a lovely cheery attitude. Thank you.
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - SolihullWe understand how hard it can be to make that transition to a care home, so we are really pleased to see that Mum's experience has given you the peace of mind you need. The care we provide is shaped around our values which means doing so with love and working as one team, one family and one community. Thank you so much for taking the time to leave us a review. We will be sure to share this with the team.
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Review of
Royal Star & Garter - Solihull
from R F (Son of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The management staff were very good in arranging for Dad to be taken into the nursing home, all went smoothly. The care assistants and nursing staff have been very helpful and considerate. I thoroughly would recommend your home.
PS Dad says why can't he have mushrooms with his cooked breakfast?
PS Dad says why can't he have mushrooms with his cooked breakfast?
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - SolihullThank you so much for providing such lovely feedback. We appreciate your recommendation, as this will help other veterans and their partners to choose a place that's right for them. Dad can absolutely have mushrooms with every cooked breakfast. Our dining team has monthly meetings with the residents to create the menu together, and they will take any requests for whatever takes your fancy on that day.
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Review of
Royal Star & Garter - Solihull
from W W (Son of Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Top-quality care over the last 30 months for my father who has dementia.
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - SolihullThank you so much for taking the time to share your review. We are so happy to hear your view on the care that we provide for your father. We take pride in providing top-quality care for him.
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Awards / Recognitions (4)
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