Royal Star & Garter - High Wycombe

Hughenden Avenue, High Wycombe HP13 5GG
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10 81 Reviews
  • Royal Star & Garter - High Wycombe, High Wycombe
Royal Star & Garter offers compassionate, loving care to veterans and their partners living with disability or dementia.

The High Wycombe home opened in April 2019 and has been exclusively designed for the comfort and well-being of residents.

Specialist nursing and dementia care are offered in a relaxed, homely environment. Residents can enjoy the many activities in the spacious lounges, share the day with friends in the cafe-bar, or enjoy quiet time in the library or landscaped gardens.

With over 50 activities and outings every week, there is always something fun to do.

The in-house physiotherapy team offers regular physiotherapy sessions in a fully equipped studio.

Each resident has a large, en-suite bed-sitting room.

The care team works hard to ensure that life for residents in the High Wycombe home is comfortable, stimulating and fulfilling. Residents are supported to live a full and enjoyable life.
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Care Provided by Royal Star & Garter - High Wycombe

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: £1836 – £1836
  • Self-Funded Nursing Dementia Care: £2040 – £2040
  • RESPITE Self-Funded Nursing Care: £1836 – £1836
  • RESPITE Self-Funded Nursing Dementia Care: £2040 – £2040

These prices are only a guideline, please contact Royal Star & Garter - High Wycombe to find out the exact price for your requirements.

Contact Royal Star & Garter - High Wycombe to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Royal Star & Garter - High Wycombe to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Reggie Ballos (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+
  • Ex-Service personnel and their partners

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (70)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Parking

  • Available parking on-site is limited however nearby roads that provide additional parking.

Royal Star & Garter - High Wycombe Reviews (81)

10

Royal Star & Garter - High Wycombe has a Review Score of 10 (9.959) out of 10, based on 29 reviews in the last 2 years.
Over all time Royal Star & Garter - High Wycombe has 81 reviews.

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Reviewer Connection to Royal Star & Garter - High Wycombe
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Total of 81, showing 1-20
Review from W H (Wife of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is treated with love and respect. The nursing care is excellent.
Importantly relatives are also the staffs concerns, greated and cared for which makes life a little easier.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High WycombeThank you for sharing such touching words. It's a privilege to care for your husband with love and respect, and we're so glad that our support for you and your family brings comfort during this time. We truly believe families are part of our home, and we're here for you every step of the way.
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Review from J T (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend the RS&G highly enough. The care my father has received is exceptional. He is treated with respect and kindness. The staff are friendly and welcoming to visiting family and communicate effectively keeping me up to date with my fathers changing needs. It is a comfort to know that he
is comfortable and well cared for. I could not wish for more.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High WycombeThank you for your kind words. We're so pleased to hear your father feels respected and well cared for, and that our team's communication brings you peace of mind. Supporting families is just as important to us as caring for our residents, and we're honored to provide comfort and reassurance to you as well.
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Review from Julie S (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was admitted only 2 weeks ago for end of life care. Every single member of staff have been outstanding. The care and compassion they give to mum and us as family is amazing. We are kept informed of any changes or concerns. It has really helped in what is an emotional time. We are all so grateful
for everything they are doing,
The whole home is clean, warm and welcoming. Cannot praise them highly enough.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High WycombeThank you for sharing such heartfelt words. It's truly an honour to care for your mum and support your family during this emotional time. Knowing that our team's compassion and communication have brought comfort means so much to us.
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Review from A G (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am absolutely thrilled to have found the Royal Star & Garter, in High Wycombe, for my 85 year old mother. She has loved it from the very first day. The staff are truly wonderful, the entertainment is always a joy along with the activities, and she raves about the lunches!
We couldn't be happier with
the amazing care and warm atmosphere, it's been a real blessing.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High WycombeThank you so much for sharing this wonderful feedback! Were delighted to hear your mother is enjoying her time with us and that our team and activities have made such a positive impact. It truly means a lot to know weve created a warm and happy environment for her
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Review from Adrian T (Son of Resident) published on 2 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very impressed with the care that Mother my receives at the Royal Star & Garter Care Home in High Wycombe.
The Staff are fantastic, compassionate and very personable when dealing with my mother.
The facilities are of a very high standard and very maintained
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High WycombeThank you so much for your wonderful feedback! We're delighted to hear that your mother is receiving the care and compassion she deserves, and that you're pleased with our facilities. Your kind words mean a lot to our team.
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Review from Julie M (Daughter of Resident) published on 1 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum attends the day care on a friday. She loves it and enjoys her day out.
The staff are lovely (Angie and Suzie) that run the day care.
They treat her with respect and dignoty. She enjoys the food and entertainment. She also enjoys going out in the mini bus.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High WycombeThank you for sharing such lovely feedback. We're so pleased to hear your mum enjoys her Fridays with us, from the activities and entertainment to the outings on the mini bus. It's wonderful to know she feels respected and cared for by our team
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Review from Mary A (Wife of Resident) published on 28 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is a resident at Royal Star & Garter, High Wycombe. He has Alzcheimers, the staff exceptionally kind and caring. They look after him so well and they know him well.
He moved in Sept 25. Staff could not do more to keep him settle.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High WycombeThank you so much for sharing this with us. We're delighted to hear that your husband feels well cared for and supported. Our team truly values getting to know each resident personally, and it's wonderful to know this has helped him settle since moving in September. Your kind words mean a lot to us.
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Review from F C (Daughter of Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Being an adult child living in another country it is a huge relief to know my father is being so well cared for. The staff are amazing - so welcoming, kind and thoughtful. The facility is exceptionally well maintained - clean and bright - as is dad's room. Lots of activities which dad thoroughly
enjoys. Without a doubt, this is the best season of his life and we are so, so grateful to all the staff at Royal Star and Garter.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High WycombeThank you for sharing such heartfelt feedback. It's wonderful to know that your father feels so well cared for and is enjoying this chapter of his life. We're proud that our team's kindness and dedication, along with the welcoming environment and activities, have made such a positive difference.
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Review from Fiona F (Daughter of Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic nursing home, exceptionally clean like a quality hotel. The staff are absolutely fantastic and my dad has received nothing but excellent care. Communication with the home is also excellent. Cannot recommend highly enough.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High WycombeThank you so much for your wonderful feedback. We're delighted to hear that your dad is receiving excellent care and that you're happy with the cleanliness and communication at the home. Our team takes great pride in creating a warm, welcoming environment, and it means a lot to know this has made a positive difference for your family.
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Review from M L (Son of Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
RS+G, service and care has been and is second to none. My mother was surprised by the care and compassion provided.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High WycombeThank you so much for your kind words. We're truly touched to hear that the care and compassion your mother received made such a positive impression. Providing exceptional care is at the heart of everything we do, and feedback like this means the world to our team.
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Review from Jenny S (Daughter of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is my second review since my father became a resident at Royal Star and Garter almost a year ago. Having been hesitant about going he settled in very well and thoroughly enjoys all the varied activities, social events and outings. Recently, my father had a stroke and the care and support given
to him and myself has been outstanding. Nothing is too much trouble and staff go the extra mile in all aspects of care, including specific needs assessments. Each time I visit my father, I am greeted with such kindness and the family environment is so apparent. I am so grateful that Dad is with you.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High WycombeThank you for sharing your lovely feedback again. The well-being of your father and your family is important to us, and we are committed to going above and beyond to ensure that everyone feels valued and supported.Your kind words inspire us to continue our efforts in providing exceptional care and promoting a family-feel environment for all our residents and their family. We are truly grateful for the opportunity to be a part of your father's journey towards recovery.Your trust and appreciation mean the world to us, and we are here to support you every step of the way.
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Review from S B (Wife of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has severe dementia and has been a resident for 4 years. I cannot fault this care home. The care and attention my husband receives is second to none. He is treated with respect and love by the staff. I am kept well informed of various situations that occur affecting my husband. I would
also like to add that the staff are considerate and understanding with regard to my emotions connected with my husbands condition. Before I made a decision to choose The Royal Star & Garter I had in fact visited other care homes which frankly filled me with dread. I have never regretted my decision choosing RS & G.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High WycombeThank you for sharing your feedback about the home and the wonderful experience your husband has had. Your kind words mean a lot to our team, and we are so grateful that you chose Royal Star & Garter Home. Please know that we are always here for you and your family, ready to provide the best possible care and support.
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Review from Mairi M (Daughter of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our 92 year old father who suffers from vascular dementia has been resident at the Royal Star & Garter for nearly 5 years now and I can honestly say that I cannot imagine a better care home. My dad's dementia means that he has no short-term memory at all and therefore is constantly lost and confused
as to where he is and cannot make new friendships or relationships. Despite this, the staff show endless patience and kindness towards my dad treating him with utmost respect and care which has the result of making him feel relaxed and at ease. The staff have made the effort to learn my dad's 'ways' and adapt to them so that his experience of life is as pleasant and sociable as it possibly could be. From the management of the home, through the level of care given by the staff, the high standard of the rooms and interior, to the delicious food served. I cannot praise the Royal Star & Garter highly enough. Their communication with us the family is also excellent and extremely considerate
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High WycombeThank you for sharing your heartfelt feedback about Royal Star & Garter Home. It's wonderful to hear how the staff's patience, kindness, and respect have made such a positive impact on your father's well-being. I am delighted to hear that the team's dedication and efforts in understanding your father's needs have created a warm and sociable environment for him.We are glad to know that the level of care, communication, and overall quality of the home have exceeded your expectations. Your kind words are a testament to the exceptional care provided by the staff at the Home. We will make sure to pass on your appreciation to the entire team.Thank you for choosing Royal Star & Garter Home.
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Review from Victoria M (Daughter of Resident) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father has been at Royal Star and Garter since September 2023.
From the start the staff have been wonderfully caring and helpful. My family is kept constantly updated on all aspects of his care including physical and emotional aspects. We are always made to feel welcome when visiting and it is
great too see my Dad so well cared for. We could not be happier with how cared for and happy my Dad is High Wycombe branch of Royal Star and Garter.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High WycombeThank you so much for your positive feedback and kind words. We greatly appreciate your support and are committed to maintaining our high standard of care.
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Review from Pippa R (Daughter of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Two members of staff, in particular, are absolutely marvellous supporting my mum with day care. My mother thoroughly enjoys the activities and chatting with other service users. Mum enjoys all the activities; painting, movement to music, and cards and she loves the day trips.
Reply from Reggie Ballos, Home Manager at Royal Star & Garter - High WycombeI am pleased to know that your Mum enjoyed her day care sessions with our marvellous day care team. Thank you for your feedback.
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Review from Teresa T (Wife of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Husband attends Dementia Day Care weekly and we also attend bi-weekly Lunch Club together.
The attention to care for both these events is excellent and could not be better. The staff are enthusiastic, caring and helpful. At both these events the food is nutritious, options are also given, and portion
size is perfect.
I think every detail is taken into consideration.
Have only good things to say about Royal Star and Garter.
Reply from Reggie Ballos, Home Manager at Royal Star & Garter - High WycombeThank you for your feedback! We are delighted to hear about your positive experience with our day care and lunch club. Our day care team takes great care to provide excellent attention and service. We appreciate your kind words about our enthusiastic, caring, and helpful staff, as well as the nutritious food options we offer. Your feedback means a lot to us, and we are dedicated to ensuring that every detail is considered to provide the best possible experience for you and your husband.
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Review from Sally H (Wife of Resident) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband had been a resident for 15 months at The Royal Star and Garter and he was very happy there. Everyone at this home is kind and considerate - nothing too much trouble.
I have nothing but praise for them. The Home is lovely and friendly - a pleasant place to be.
Reply from Reggie Ballos, Home Manager at Royal Star & Garter - High WycombeThank you for sharing your positive experience with us. We are delighted to hear that your husband was happy during his stay with us. Thank you for the kind words.
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Review from G W (Son-in-law of Resident) published on 18 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Building is spotless. Staff are lovely and professional.
Reply from Reggie Ballos, Home Manager at Royal Star & Garter - High WycombeThank you for your positive review. Your kind words are very much appreciated.
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Review from S M (Wife of Resident) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not be more pleased with this care home; it is outstanding. As a retired clinician, I have visited many homes in my working life. I was dismayed when my husband's dementia became too difficult to continue home caring. At Royal Star and Garter he is very happy and well cared for by cheerful,
smiling, competent, caring and welcoming staff, nothing appears to be too much trouble for them. The rooms, facilities and cleanliness are superb.
Reply from Reggie Ballos, Home Manager at Royal Star & Garter - High WycombeThank you for your lovely review. We are delighted to hear that you are pleased with the care we provide and to know that your husband was happy and well cared for. Your kind words are greatly appreciated and serve as inspiration for us to continue providing outstanding care.
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Review from John M (Husband of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has now been a resident in one of the specialist dementia wings for over 3 years suffering with Alzheimer's disease. The home itself is modern in its design. It is light and airy and has clearly been designed with an understanding and sympathy of the needs of dementia residents. It is very well
managed and the staff are thoroughly trained in the requirements and demands of those with this progressive disease. They are kind, friendly and caring in every respect. My wife is so content and comfortable that I feel she thinks she is actually at home. I can't rate the Royal Star and Garter highly enough.
Reply from Reggie Ballos, Home Manager at Royal Star & Garter - High WycombeThank you so much for sharing your positive feedback about our specialist dementia environment. We are pleased to hear that your wife feels content and at home in our modern, dementia-friendly environment. Your kind words mean a lot to us.
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Current Review Score: 10.0 (9.959)

Overview of Review Score

The Review Score of 10 (9.959) out of 10 for Royal Star & Garter - High Wycombe is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.959 for Royal Star & Garter - High Wycombe is calculated as follows: ( (330 Excellents x 5) + (14 Goods x 4) ) ÷ 344 Ratings = 4.959
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Royal Star & Garter - High Wycombe is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jan 2023

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Reggie

Reggie Ballos

Job Title: Home Manager Joined: 2020

I have worked for the charity since 2009, becoming High Wycombe’s Home Manager in late 2020.


The things I love the most about my job are being able to create lovely moments and memories with the residents and being able to laugh and cry with them, comfort and reassure each other when we feel sad, and just being there as a friend and family. I also love that we are one family, there is no ‘them and us’.

Frequently Asked Questions about Royal Star & Garter - High Wycombe

What types of Care is Royal Star & Garter - High Wycombe registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Royal Star & Garter - High Wycombe have?

There are 70 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Royal Star & Garter - High Wycombe?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Royal Star & Garter - High Wycombe to the centre of High Wycombe?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Royal Star & Garter - High Wycombe to verify any information. View our terms and conditions. Royal Star & Garter - High Wycombe has an Enhanced Service - more info.