Royal Star & Garter - High Wycombe

Hughenden Avenue, High Wycombe HP13 5GG
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10 75 Reviews
  • Royal Star & Garter - High Wycombe, High Wycombe
Royal Star & Garter offers compassionate, loving care to veterans and their partners living with disability or dementia.

The High Wycombe home opened in April 2019 and has been exclusively designed for the comfort and well-being of residents.

Specialist nursing and dementia care are offered in a relaxed, homely environment. Residents can enjoy the many activities in the spacious lounges, share the day with friends in the cafe-bar, or enjoy quiet time in the library or landscaped gardens.

With over 50 activities and outings every week, there is always something fun to do.

The in-house physiotherapy team offers regular physiotherapy sessions in a fully equipped studio.

Each resident has a large, en-suite bed-sitting room.

The care team works hard to ensure that life for residents in the High Wycombe home is comfortable, stimulating and fulfilling. Residents are supported to live a full and enjoyable life.
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Care Provided by Royal Star & Garter - High Wycombe

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1836 – £1836
  • Self-Funded Nursing Dementia Care: £2040 – £2040
  • RESPITE Self-Funded Nursing Care: £1836 – £1836
  • RESPITE Self-Funded Nursing Dementia Care: £2040 – £2040

These prices are only a guideline, please contact Royal Star & Garter - High Wycombe to find out the exact price for your requirements.

Contact Royal Star & Garter - High Wycombe to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Royal Star & Garter - High Wycombe to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Reggie Ballos (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+
  • Ex-Service personnel and their partners

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (70)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Parking

  • Available parking on-site is limited however nearby roads that provide additional parking.

Royal Star & Garter - High Wycombe Reviews (75)

10

Royal Star & Garter - High Wycombe has a Review Score of 10 (9.952) out of 10, based on 21 reviews in the last 2 years.
Over all time Royal Star & Garter - High Wycombe has 75 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Royal Star & Garter - High Wycombe
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Total of 75, showing 1-20
Review from M L (Son of Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
RS+G, service and care has been and is second to none. My mother was surprised by the care and compassion provided.
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Review from Jenny S (Daughter of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is my second review since my father became a resident at Royal Star and Garter almost a year ago. Having been hesitant about going he settled in very well and thoroughly enjoys all the varied activities, social events and outings. Recently, my father had a stroke and the care and support given
to him and myself has been outstanding. Nothing is too much trouble and staff go the extra mile in all aspects of care, including specific needs assessments. Each time I visit my father, I am greeted with such kindness and the family environment is so apparent. I am so grateful that Dad is with you.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
Thank you for sharing your lovely feedback again. The well-being of your father and your family is important to us, and we are committed to going above and beyond to ensure that everyone feels valued…read more
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Review from S B (Wife of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has severe dementia and has been a resident for 4 years. I cannot fault this care home. The care and attention my husband receives is second to none. He is treated with respect and love by the staff. I am kept well informed of various situations that occur affecting my husband. I would
also like to add that the staff are considerate and understanding with regard to my emotions connected with my husbands condition. Before I made a decision to choose The Royal Star & Garter I had in fact visited other care homes which frankly filled me with dread. I have never regretted my decision choosing RS & G.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
Thank you for sharing your feedback about the home and the wonderful experience your husband has had. Your kind words mean a lot to our team, and we are so grateful that you chose Royal Star & Garter…read more
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Review from Mairi M (Daughter of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our 92 year old father who suffers from vascular dementia has been resident at the Royal Star & Garter for nearly 5 years now and I can honestly say that I cannot imagine a better care home. My dad's dementia means that he has no short-term memory at all and therefore is constantly lost and confused
as to where he is and cannot make new friendships or relationships. Despite this, the staff show endless patience and kindness towards my dad treating him with utmost respect and care which has the result of making him feel relaxed and at ease. The staff have made the effort to learn my dad's 'ways' and adapt to them so that his experience of life is as pleasant and sociable as it possibly could be. From the management of the home, through the level of care given by the staff, the high standard of the rooms and interior, to the delicious food served. I cannot praise the Royal Star & Garter highly enough. Their communication with us the family is also excellent and extremely considerate
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
Thank you for sharing your heartfelt feedback about Royal Star & Garter Home. It's wonderful to hear how the staff's patience, kindness, and respect have made such a positive impact on your father's…read more
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Review from Victoria M (Daughter of Resident) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father has been at Royal Star and Garter since September 2023.
From the start the staff have been wonderfully caring and helpful. My family is kept constantly updated on all aspects of his care including physical and emotional aspects. We are always made to feel welcome when visiting and it is
great too see my Dad so well cared for. We could not be happier with how cared for and happy my Dad is High Wycombe branch of Royal Star and Garter.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
Thank you so much for your positive feedback and kind words. We greatly appreciate your support and are committed to maintaining our high standard of care.
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Review from Pippa R (Daughter of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Two members of staff, in particular, are absolutely marvellous supporting my mum with day care. My mother thoroughly enjoys the activities and chatting with other service users. Mum enjoys all the activities; painting, movement to music, and cards and she loves the day trips.
Reply from Reggie Ballos, Home Manager at Royal Star & Garter - High Wycombe
I am pleased to know that your Mum enjoyed her day care sessions with our marvellous day care team. Thank you for your feedback.
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Review from Teresa T (Wife of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Husband attends Dementia Day Care weekly and we also attend bi-weekly Lunch Club together.
The attention to care for both these events is excellent and could not be better. The staff are enthusiastic, caring and helpful. At both these events the food is nutritious, options are also given, and portion
size is perfect.
I think every detail is taken into consideration.
Have only good things to say about Royal Star and Garter.
Reply from Reggie Ballos, Home Manager at Royal Star & Garter - High Wycombe
Thank you for your feedback! We are delighted to hear about your positive experience with our day care and lunch club. Our day care team takes great care to provide excellent attention and service. We…read more
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Review from Mary A (Wife of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my husband gets from the day care staff is totally outstanding in every way. He gets a big welcome when he arrives. Staff respond to him very well. They are all very kind and helpful and very good fun.
Reply from Reggie Ballos, Home Manager at Royal Star & Garter - High Wycombe
Thank you for your kind words. We are thrilled to know that your husband receives outstanding care from our day care team. It’s nice to know that the staff’s kindness and fun-loving nature have made a…read more
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Review from Sally H (Wife of Resident) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband had been a resident for 15 months at The Royal Star and Garter and he was very happy there. Everyone at this home is kind and considerate - nothing too much trouble.
I have nothing but praise for them. The Home is lovely and friendly - a pleasant place to be.
Reply from Reggie Ballos, Home Manager at Royal Star & Garter - High Wycombe
Thank you for sharing your positive experience with us. We are delighted to hear that your husband was happy during his stay with us. Thank you for the kind words.
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Review from G W (Son-in-law of Resident) published on 18 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Building is spotless. Staff are lovely and professional.
Reply from Reggie Ballos, Home Manager at Royal Star & Garter - High Wycombe
Thank you for your positive review. Your kind words are very much appreciated.
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Review from S M (Wife of Resident) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not be more pleased with this care home; it is outstanding. As a retired clinician, I have visited many homes in my working life. I was dismayed when my husband's dementia became too difficult to continue home caring. At Royal Star and Garter he is very happy and well cared for by cheerful,
smiling, competent, caring and welcoming staff, nothing appears to be too much trouble for them. The rooms, facilities and cleanliness are superb.
Reply from Reggie Ballos, Home Manager at Royal Star & Garter - High Wycombe
Thank you for your lovely review. We are delighted to hear that you are pleased with the care we provide and to know that your husband was happy and well cared for. Your kind words are greatly…read more
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Review from John M (Husband of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has now been a resident in one of the specialist dementia wings for over 3 years suffering with Alzheimer's disease. The home itself is modern in its design. It is light and airy and has clearly been designed with an understanding and sympathy of the needs of dementia residents. It is very well
managed and the staff are thoroughly trained in the requirements and demands of those with this progressive disease. They are kind, friendly and caring in every respect. My wife is so content and comfortable that I feel she thinks she is actually at home. I can't rate the Royal Star and Garter highly enough.
Reply from Reggie Ballos, Home Manager at Royal Star & Garter - High Wycombe
Thank you so much for sharing your positive feedback about our specialist dementia environment. We are pleased to hear that your wife feels content and at home in our modern, dementia-friendly…read more
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Review from Brendan M (Partner of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is a rare experience in life to find an organisation in which one has complete and utter faith. I am happy to say that the Royal Star & Garter is one of those organisations. Everything about them says quality, which is why I have given it five stars throughout. Be assured that, in my opinion, should
your loved one take up residence with the Royal Star & Garter he or she will be treated with kindness, care, and affection within the safe and warm environment the home provides.
Reply from Reggie Ballos, Home Manager at Royal Star & Garter - High Wycombe
Thank you for taking the time to share your experience with us. We are truly honoured to receive such kind words from you. We are delighted to hear that you have complete faith in our organisation and…read more
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Review from Sally H (Daughter of Resident) published on 30 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at The Royal Star and Garter always go above and beyond when caring for residents. My father is living with Dementia and has been living at the home for almost two years now. The staff are kind, patient, attentive and supportive. To celebrate his birthday earlier this month, they organised
a balloon, prepared a cake and invited other residents from around the home to join the celebration with us. This made the day extremely special for my sister and I, as well as my father. What a wonderful team.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
Thank you very much for taking the time to provide positive feedback about your father's experience at our home. I am delighted to hear that you and your father enjoyed his birthday celebration. It…read more
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Review from Kate B (Daughter of Resident) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
You always leave uplifted. From walking through the door into a smart contemporary reception hall, which is more posh hotel than care home, you are greeted by happy caring people whether they are staff, residents or family members visiting. Everyone cares, and you will end up caring about everyone too
after a very short time. It is truly a family atmosphere. The staff are highly professional. Everyone is respected and understood. The minds in that building are or were phenomenal, and everyone had a fascinating life. This ethos is carried through.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
Thank you so much for your kind words and wonderful feedback. We are thrilled to hear that your experience at our home has been uplifting and positive. Our goal is to create a warm and welcoming…read more
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Review from Michael M (Respite Resident) published on 28 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an extraordinary place, where the welcome is apparent from the moment I walked in the door. I was in for respite to give my wife a break and I was able to tell her that she could stop worrying instantly.
The home is magnificently equipped and from my limited medical experience, I couldn’t help
but notice how swift and accurate the nursing support was.
The food is excellent, both catering and care staff go out of their way to make everybody very welcome and show great patience with those who find it difficult to eat. The well-being coordinators really went out of their way to provide a varied programme, which is delivered with the best possible humour and encouragement. The open-door policy clearly pays off as the home always seems to have fresh visiting faces, from which I certainly felt unconfined.
A really nice place for an old person to live.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
Thank you for your wonderful, detailed feedback. We are delighted to hear that you had a positive experience during your short break stay at our home. We are glad to hear that you felt welcomed from…read more
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Review from Isobel M (Daughter of Resident) published on 27 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father, who is now 91, has been a resident at The Royal Star And Garter High Wycombe since November 2020, when we moved him from another home in order to get specialist Dementia care. He is very content and settled here and as a family, we are delighted with the care, attention, expertise and friendliness
of all the staff. We often have lunch with him - after a game of Scrabble which he is still very able to play; beating me more often than I would like - and I have to say the food is very good and is a highlight for my father who is constantly checking his watch to make sure our game is not over-running! I like to have lunch with him on Fridays to get the benefit of the fantastic fish and chips. The home is modern, clean and spacious and the staff are like friends - we could ask for nothing more.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
Thank you for your wonderful feedback. I am delighted to know that your father remains settled and thriving at his home and receiving exceptional care from our dedicated staff. Thank you for…read more
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Review from Sharon B (Wife of Resident) published on 27 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident at the Royal Star and Garter for 3 years this coming July. I researched various care homes in Berkshire where I live. However, I did not feel confident in any of those that I looked at. That was until I heard from a friend about the Royal Star and Garter in Buckinghamshire.
The care given to my husband goes above and beyond my expectations. The staff are so very kind, especially when life becomes challenging, which from time to time has been the case. I can only say that because my husband was in the Army, this meant he qualified for a place in this care home. There are many activities at the home. However, sadly my husband no longer wants to take part. The staff not only look after my husband, they also look after me. Royal Star and Garter have also taught me about the 'Butterfly' method of caring for someone with Dementia. So I thank them profusely for all that they do.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
I am touched to know that the staff go above and beyond to provide excellent care and support not just for your husband but for you as well. It is wonderful that you have found a place that meets your…read more
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Review from Melanie S (Daughter of Resident) published on 27 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at the Royal Star and Garter for a week and I can't fault any of the staff, always so very helpful.
You are made to feel like part of the family.
The meals are always good and I like that I can stay and have a meal with my dad at a small cost. I would recommend the Royal Star and Garter
to all family and friends.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
That is wonderful to read. It is great to know that your experience at our home has been so positive. It is a testament to the caring and welcoming atmosphere the staff have created. Your…read more
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Review from M W (Daughter of Resident) published on 27 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely amazing place Dad had settled in very well.
The staff and care team are amazing, so caring.
Special thanks to the three ladies for making us feel part of the Royal Star and Garter family.
Again thank you.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
Thank you for your kind words in your review. We are delighted to read that your Dad has settled in well and that you feel part of the family. We will pass on your kind words to the three ladies who…read more
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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Royal Star & Garter - High Wycombe is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.952 for Royal Star & Garter - High Wycombe is calculated as follows: ( (236 Excellents x 5) + (12 Goods x 4) ) ÷ 248 Ratings = 4.952
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Royal Star & Garter - High Wycombe is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jan 2023

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Reggie

Reggie Ballos

Job Title: Home Manager Joined: 2020

I have worked for the charity since 2009, becoming High Wycombe’s Home Manager in late 2020.


The things I love the most about my job are being able to create lovely moments and memories with the residents and being able to laugh and cry with them, comfort and reassure each other when we feel sad, and just being there as a friend and family. I also love that we are one family, there is no ‘them and us’.

Frequently Asked Questions about Royal Star & Garter - High Wycombe

What types of Care is Royal Star & Garter - High Wycombe registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Royal Star & Garter - High Wycombe have?

There are 70 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Royal Star & Garter - High Wycombe?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Royal Star & Garter - High Wycombe to the centre of High Wycombe?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Royal Star & Garter - High Wycombe to verify any information. View our terms and conditions. Royal Star & Garter - High Wycombe has an Enhanced Service - more info.