Royal Star & Garter - High Wycombe

Hughenden Avenue, High Wycombe HP13 5GG
Review Us
10 75 Reviews
  • Royal Star & Garter - High Wycombe, High Wycombe
Royal Star & Garter offers compassionate, loving care to veterans and their partners living with disability or dementia.

The High Wycombe home opened in April 2019 and has been exclusively designed for the comfort and well-being of residents.

Specialist nursing and dementia care are offered in a relaxed, homely environment. Residents can enjoy the many activities in the spacious lounges, share the day with friends in the cafe-bar, or enjoy quiet time in the library or landscaped gardens.

With over 50 activities and outings every week, there is always something fun to do.

The in-house physiotherapy team offers regular physiotherapy sessions in a fully equipped studio.

Each resident has a large, en-suite bed-sitting room.

The care team works hard to ensure that life for residents in the High Wycombe home is comfortable, stimulating and fulfilling. Residents are supported to live a full and enjoyable life.
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Care Provided by Royal Star & Garter - High Wycombe

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1836 – £1836
  • Self-Funded Nursing Dementia Care: £2040 – £2040
  • RESPITE Self-Funded Nursing Care: £1836 – £1836
  • RESPITE Self-Funded Nursing Dementia Care: £2040 – £2040

These prices are only a guideline, please contact Royal Star & Garter - High Wycombe to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Reggie Ballos (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+
  • Ex-Service personnel and their partners

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (70)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Parking

  • Available parking on-site is limited however nearby roads that provide additional parking.

Royal Star & Garter - High Wycombe Reviews (75)

10

Royal Star & Garter - High Wycombe has a Review Score of 10 (9.952) out of 10, based on 21 reviews in the last 2 years.
Over all time Royal Star & Garter - High Wycombe has 75 reviews.

Overall Experience
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Date Published
  • 75
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Reviewer Connection to Royal Star & Garter - High Wycombe
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Total of 75, showing 21-40
Review from Heather C (Daughter of Resident) published on 1 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot rate the Royal Star and Garter Care Home in High Wycombe highly enough; it is a well-designed, bright and clean environment. I know my father does/will receive excellent care when he stays at the home for short-term care breaks. All the staff are kind, caring, friendly and considerate; they
make him feel very welcome, and he says, ‘the food is lovely and that he is looked after well’.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
Thank you for the excellent review of the home and for highlighting the exceptional quality of our services. Such positive feedback motivates and inspires our dedicated staff to continue delivering…read more
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Review from Anne B (Daughter of Resident) published on 24 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is well cared for, feels safe and secure and is happier than she has been for several years as her health has declined. Staff are friendly and helpful. The environment is spacious, well-maintained and perfectly designed for elderly people with mobility issues. We looked at several homes before
choosing this one; it is without a doubt the best I have seen. I can highly recommend it.
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Review from Christine P (Daughter-in-law of Resident) published on 24 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law receives the best of care at Royal Star & Garter - High Wycombe.
She is always relaxed and happy as well as clean, tidy and well turned out. I have no concerns about her physical and mental care. I know I would be informed immediately of any problems.
The residence is full of stimulating
decor and is always clean and tidy. The staff are always cheerful and caring.
I feel we are lucky to have access to such a facility for her.
Thank you to all members of the team.
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Review from V H (Daughter of Resident) published on 12 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my father moved into the Royal Star & Garter in High Wycombe, he has received outstanding care and, as a result, is happier, more chatty and far healthier than I have seen him in years. Everything, from the nursing and physiotherapy through to the social events and catering, are excellent. My
father loves having other ex-service personnel to chat to and I love having the peace of mind that my dad is somewhere where he is happy. The staff make sure to involve the family and keep us updated on everything. I can’t recommend them highly enough.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
Thank you very much for taking the time to provide feedback about your father's experience at our home. It brings us great joy to know that your father is receiving outstanding care and is…read more
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Review from J T (Daughter of Resident) published on 6 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents are now permanent residents. I cannot speak highly enough of the care and support both are receiving. All staff are friendly, welcoming and look happy in their work. As I recently approached my father’s room, I could hear the gentleman who was cleaning his room talking to my father and
making my father laugh; lovely to hear as prior to his admission he had little to laugh about. When leaving my parents, I feel relieved that they are receiving first-rate care. The nurses are excellent at updating me on any changes in care needs.
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Review from Anne R (Daughter of Resident) published on 16 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mother entered the home in February 2023, the staff have been supportive, responsive and done whatever they can to ensure that her transition has been as smooth and welcoming as possible. As I live many thousands of miles away, it’s important to me to have confidence in the knowledge that my
mother is as comfortable and happy as she can be.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
Thank you so much for taking the time to provide your feedback about your mother's experience at Royal Star & Garter, High Wycombe. We are thrilled to hear that our staff have been supportive,…read more
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Review from Marion G (Sister-in-law of Resident) published on 16 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment that my sister-in-law entered Royal Star & Garter in High Wycombe, my husband and I knew that we had picked absolutely the best possible care for her. She has been residing there for almost a year now and she settled very quickly without any problems. This was due to the fact that all
her needs were, and are, met with the utmost care. She really feels safe and loved. All the staff and carers are so helpful and nothing is too much trouble. Her room is so spacious and comfortable and she has a lovely view from her bedroom window. Whenever we visit, we can see the standard of care that she is receiving as she looks so clean and her clothes are spotless. We can see that the laundry is first-class as well. The communication from the home to us is excellent, as we are kept very much informed about everything that is happening, both now and in the future. It is such a relief, when we leave her, to know that she is receiving such dedicated care.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
Thank you very much for taking the time to provide us with your invaluable feedback. It is our highest priority to provide the best care and services to our residents and we are thrilled to hear that…read more
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Review from Caroline B (Daughter of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is so happy living at the Royal Star and Garter. Her every wish is tended to. Her staff treat her as their family. She enjoys mostly varied activities and laughs daily. I am always sad to leave my mum but know she could not be in better hands. Care is wonderful at Royal Star & Garter. This,
in turn, allows me peace of mind when I'm not with her. Heartfelt thanks.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
Thank you for the amazing review that you recently posted about our home. It brings our team an immense joy to know that we have met your expectations and provided excellent care for your mother. I am…read more
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Review from Stuart W (Son of Resident) published on 6 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was a resident for over three years. The care provided was quite exceptional. Whilst his mobility was greatly reduced and the worry of falls was always present, the loving and attentive staff always made it possible for Dad to live life as fully as possible. He often praised the efforts that staff
would go to in providing entertainment, organising trips and encouraging regular exercises. When we spoke he would relive his day with such joy and enthusiasm, whether it was the entertainment or trips outside, the staff would always try and come up with more to do. Whilst Covid presented many restrictions, in particular, home visits. I was so impressed with the efforts taken by staff and the management in keeping us fully updated on Dad's wellbeing.
As a family we were always given the warmest of greetings and felt very much included in Dad's life; it felt like we belonged to one big family, and I shall miss them all.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
Thank you so much for taking the time to leave such a wonderful review. We are all thrilled to have had the opportunity to provide care for your father over the past three years. It was such an honour…read more
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Review from David T (Son of Resident) published on 6 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident since January 2022 and as a family, we have been delighted with the level of care she has received. My father was allowed to visit on a daily basis, have meals with my mother and attend the various forms of activities and entertainment with her. The staff are extremely
caring and attentive, going out of their way to get to know my mother and encourage her to participate in activities and to settle into the home. The rooms are large, modern and homely and the food is excellent, with a varied choice always available. When my father became ill, Royal Star & Garter - High Wycombe was an obvious choice for his end-of-life care and the staff treated him with the utmost kindness and dignity throughout, as well as providing constant support for the family. We would not hesitate to recommend Royal Star & Garter - High Wycombe to anyone looking for a home for their loved ones.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
I wanted to personally thank you for taking the time to leave a positive review about your experience with Royal Star & Garter, High Wycombe. It is wonderful to hear that your mother has received the…read more
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Review from Francis (Frank) B (Husband of Resident) published on 29 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Royal Star & Garter is in the top 20% of best care homes in southern England. My wife is in the best place I considered and I couldn't do better. It is a military charity and as such, I was admitted. It gives excellent dementia nursing and attention from caring nurses/carers. The leisure and eating
facilities are very good. Excellent management. I make a visit three times a week, so feel competent to give an opinion. The costs seem very fair and not over-expensive from local studies made. I have personally had respite attention from their nursing side, and when needed I would apply for full-time residence.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
Thank you for your kind words in your review of the Royal Star & Garter. We are thrilled to hear that you are pleased with the care and attention that your wife has received from our team of dedicated…read more
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Review from Wendy H (Wife of Resident) published on 29 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful staff, who not only are very caring and patient towards my husband, but also very supportive of me. I feel completely confident that he is in the best place, for him. All the activities that are available, are excellent.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
Thank you for the lovely review and your kind words. It means a lot to us to hear that you and your husband have had such a positive experience with us. It is a privilege to provide loving care to…read more
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Review from Mike M (Son of Resident) published on 29 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been at the Royal Star & Garter for four months and we are delighted with the care she receives. She has mid to late-stage Alzheimer's and severe mobility issues. We struggled to provide care for her at home for some time before making the decision with some trepidation that she must
enter a home. After visiting several homes we decided on the
Royal Star & Garter and it really has lived up to our hopes and expectations.
Staff are unfailingly kind and patient with my mother and, as well as providing all the essential elements of care to a first-class standard, they go above and beyond in so many small ways to ensure that her experience is a positive one. One example: With her dementia, my mother becomes easily distressed, especially upon awakening from a nap when she is especially disorientated. So we will often find a member of staff sitting by her side as she snoozes, ready to reassure her that all is well and that she is safe and secure when she awakes. Excellent home. Excellent staff. Excellent care.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
Thank you very much for your kind words and inspiring review.
At the Royal Star & Garter, we strive to ensure that our residents feel comfortable and well-cared for, so we are thrilled to hear that…read more
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Review from Tina S (Daughter of Resident) published on 28 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father moved in at the beginning of June. The staff were very friendly and were always looking for ways to make him more comfortable. He didn't really get any physio though and didn't gain his ability to walk. The food was good and tailored to his needs. The room was smart and had all the facilities
needed especially the hoist, which proved very useful. Unfortunately, he was only at the home until August, when he went into the hospital and didn't return to the care home. There are daily activities for the residents if they are fit and able to join in.
Reply from Diane Fisher, Marketing & Communications Officer at Royal Star & Garter - High Wycombe
It was a privilege to have known your father and to have been able to provide care for him. We're sorry he was only with us for such a short time, we would have really liked him to be able to have…read more
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Review from Sue A (Daughter-in-law of Resident) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law moved to Star and Garter High Wycombe in July. I cannot thank them enough for giving him such a safe and comfortable environment.


He is still mentally active and receives lots of one-to-one support as well as varied activities. Sometimes he chooses not to do the activities, but

that is ok as he never complains of boredom or anything else. He seems happier and much less anxious - better, I think, than with all the love and care we provided for him in his own home.


His move has been a godsend for his family. Its hard at first not having to think and worry for your loved ones, but no longer needing to organise carers, medical appointments, physios, chiropodists, eye and hearing clinics, dentists, assessments etc is a huge weight off our shoulders and makes a big improvement to family life. Cheaper too.


The nurses, dementia staff, carers and admins are lovely. All seem to enjoy the residents and working at Star and Garter, which confirms we made the right choice 100%.

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Review from A D (Daughter of Resident) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are so caring, friendly and attentive. My mum is treated with gentleness, respect and a happy smile. She is always clean, smart and comfortable. She has activities and social events to stimulate her and always a choice to take part or not. I feel confident and content that she is relaxed and
safe and that staff are well trained and genuinely eager to look after her and her needs. The home is very welcoming and has a definite family feel.
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Review from Heather B (Daughter of Resident) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a permanent resident since April, following two weeks respite stay. She is settled,happy and well-cared for. The staff are excellent, professional, caring and friendly. There are plenty of activities that residents can take part in, if they wish, as well as trips out every week. The
Royal Star and Garter High Wycombe is more like a hotel than a care home. I cannot praise it or the staff highly enough. I would be very happy to stay there myself.
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Review from Helen R (Daughter of Resident) published on 21 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents moved to the Royal Star & Garter early this year and during the last 6 months they have only ever experienced kindness and care from the whole team at High Wycombe.
The staff have gone above and beyond to ensure both my mum and dad have settled in to their respective families. With
one being in nursing and the other in dementia, we have experienced both areas of care and I can honestly say neither disappoint. The facilities at High Wycombe are fantastic and nothing ever seems too much trouble. I would highly recommend the Royal Star & Garter to anyone seeking a care home for their loved ones.
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Review from A B (Respite Resident) published on 18 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed here for four weeks of respite care. The staff are friendly and cheerful. The home is very well run and clean. The food was imaginative with an A La Carte menu. I am very lucky.
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Review from M I (Son of Resident) published on 16 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident in one of the dementia families for about 6 months, and as I am local I manage to visit regularly. What is most striking is that he is always happy. Having had live-in support at home for several years he is thriving being part of a community and throws himself into the
activities, particularly anything musical. There have been rare occasions when his condition means he becomes frustrated and agitated, but the staff are fantastic at making him feel comfortable again; they are able to do this because they have taken the time to get to know him so well. Being a new, purpose built facility, the environment is first class and provides everything that Dad needs.
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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Royal Star & Garter - High Wycombe is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.952 for Royal Star & Garter - High Wycombe is calculated as follows: ( (236 Excellents x 5) + (12 Goods x 4) ) ÷ 248 Ratings = 4.952
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Royal Star & Garter - High Wycombe is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jan 2023

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Reggie

Reggie Ballos

Job Title: Home Manager Joined: 2020

I have worked for the charity since 2009, becoming High Wycombe’s Home Manager in late 2020.


The things I love the most about my job are being able to create lovely moments and memories with the residents and being able to laugh and cry with them, comfort and reassure each other when we feel sad, and just being there as a friend and family. I also love that we are one family, there is no ‘them and us’.

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