Royal Star & Garter - High Wycombe

Hughenden Avenue, High Wycombe HP13 5GG
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10 81 Reviews
  • Royal Star & Garter - High Wycombe, High Wycombe
Royal Star & Garter offers compassionate, loving care to veterans and their partners living with disability or dementia.

The High Wycombe home opened in April 2019 and has been exclusively designed for the comfort and well-being of residents.

Specialist nursing and dementia care are offered in a relaxed, homely environment. Residents can enjoy the many activities in the spacious lounges, share the day with friends in the cafe-bar, or enjoy quiet time in the library or landscaped gardens.

With over 50 activities and outings every week, there is always something fun to do.

The in-house physiotherapy team offers regular physiotherapy sessions in a fully equipped studio.

Each resident has a large, en-suite bed-sitting room.

The care team works hard to ensure that life for residents in the High Wycombe home is comfortable, stimulating and fulfilling. Residents are supported to live a full and enjoyable life.
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Care Provided by Royal Star & Garter - High Wycombe

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: £1836 – £1836
  • Self-Funded Nursing Dementia Care: £2040 – £2040
  • RESPITE Self-Funded Nursing Care: £1836 – £1836
  • RESPITE Self-Funded Nursing Dementia Care: £2040 – £2040

These prices are only a guideline, please contact Royal Star & Garter - High Wycombe to find out the exact price for your requirements.

Contact Royal Star & Garter - High Wycombe to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Royal Star & Garter - High Wycombe to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Reggie Ballos (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+
  • Ex-Service personnel and their partners

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (70)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Parking

  • Available parking on-site is limited however nearby roads that provide additional parking.

Royal Star & Garter - High Wycombe Reviews (81)

10

Royal Star & Garter - High Wycombe has a Review Score of 10 (9.959) out of 10, based on 29 reviews in the last 2 years.
Over all time Royal Star & Garter - High Wycombe has 81 reviews.

Overall Experience
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Date Published
  • 81
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  • 29
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Reviewer Connection to Royal Star & Garter - High Wycombe
  • 44
  • 12
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Total of 81, showing 21-40
Review from Brendan M (Partner of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is a rare experience in life to find an organisation in which one has complete and utter faith. I am happy to say that the Royal Star & Garter is one of those organisations. Everything about them says quality, which is why I have given it five stars throughout. Be assured that, in my opinion, should
your loved one take up residence with the Royal Star & Garter he or she will be treated with kindness, care, and affection within the safe and warm environment the home provides.
Reply from Reggie Ballos, Home Manager at Royal Star & Garter - High Wycombe
Thank you for taking the time to share your experience with us. We are truly honoured to receive such kind words from you. We are delighted to hear that you have complete faith in our organisation and…read more
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Review from Sally H (Daughter of Resident) published on 30 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at The Royal Star and Garter always go above and beyond when caring for residents. My father is living with Dementia and has been living at the home for almost two years now. The staff are kind, patient, attentive and supportive. To celebrate his birthday earlier this month, they organised
a balloon, prepared a cake and invited other residents from around the home to join the celebration with us. This made the day extremely special for my sister and I, as well as my father. What a wonderful team.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
Thank you very much for taking the time to provide positive feedback about your father's experience at our home. I am delighted to hear that you and your father enjoyed his birthday celebration. It…read more
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Review from Kate B (Daughter of Resident) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
You always leave uplifted. From walking through the door into a smart contemporary reception hall, which is more posh hotel than care home, you are greeted by happy caring people whether they are staff, residents or family members visiting. Everyone cares, and you will end up caring about everyone too
after a very short time. It is truly a family atmosphere. The staff are highly professional. Everyone is respected and understood. The minds in that building are or were phenomenal, and everyone had a fascinating life. This ethos is carried through.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
Thank you so much for your kind words and wonderful feedback. We are thrilled to hear that your experience at our home has been uplifting and positive. Our goal is to create a warm and welcoming…read more
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Review from Michael M (Respite Resident) published on 28 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an extraordinary place, where the welcome is apparent from the moment I walked in the door. I was in for respite to give my wife a break and I was able to tell her that she could stop worrying instantly.
The home is magnificently equipped and from my limited medical experience, I couldn’t help
but notice how swift and accurate the nursing support was.
The food is excellent, both catering and care staff go out of their way to make everybody very welcome and show great patience with those who find it difficult to eat. The well-being coordinators really went out of their way to provide a varied programme, which is delivered with the best possible humour and encouragement. The open-door policy clearly pays off as the home always seems to have fresh visiting faces, from which I certainly felt unconfined.
A really nice place for an old person to live.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
Thank you for your wonderful, detailed feedback. We are delighted to hear that you had a positive experience during your short break stay at our home. We are glad to hear that you felt welcomed from…read more
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Review from Isobel M (Daughter of Resident) published on 27 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father, who is now 91, has been a resident at The Royal Star And Garter High Wycombe since November 2020, when we moved him from another home in order to get specialist Dementia care. He is very content and settled here and as a family, we are delighted with the care, attention, expertise and friendliness
of all the staff. We often have lunch with him - after a game of Scrabble which he is still very able to play; beating me more often than I would like - and I have to say the food is very good and is a highlight for my father who is constantly checking his watch to make sure our game is not over-running! I like to have lunch with him on Fridays to get the benefit of the fantastic fish and chips. The home is modern, clean and spacious and the staff are like friends - we could ask for nothing more.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
Thank you for your wonderful feedback. I am delighted to know that your father remains settled and thriving at his home and receiving exceptional care from our dedicated staff. Thank you for…read more
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Review from Sharon B (Wife of Resident) published on 27 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident at the Royal Star and Garter for 3 years this coming July. I researched various care homes in Berkshire where I live. However, I did not feel confident in any of those that I looked at. That was until I heard from a friend about the Royal Star and Garter in Buckinghamshire.
The care given to my husband goes above and beyond my expectations. The staff are so very kind, especially when life becomes challenging, which from time to time has been the case. I can only say that because my husband was in the Army, this meant he qualified for a place in this care home. There are many activities at the home. However, sadly my husband no longer wants to take part. The staff not only look after my husband, they also look after me. Royal Star and Garter have also taught me about the 'Butterfly' method of caring for someone with Dementia. So I thank them profusely for all that they do.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
I am touched to know that the staff go above and beyond to provide excellent care and support not just for your husband but for you as well. It is wonderful that you have found a place that meets your…read more
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Review from Melanie S (Daughter of Resident) published on 27 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at the Royal Star and Garter for a week and I can't fault any of the staff, always so very helpful.
You are made to feel like part of the family.
The meals are always good and I like that I can stay and have a meal with my dad at a small cost. I would recommend the Royal Star and Garter
to all family and friends.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
That is wonderful to read. It is great to know that your experience at our home has been so positive. It is a testament to the caring and welcoming atmosphere the staff have created. Your…read more
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Review from M W (Daughter of Resident) published on 27 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely amazing place Dad had settled in very well.
The staff and care team are amazing, so caring.
Special thanks to the three ladies for making us feel part of the Royal Star and Garter family.
Again thank you.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
Thank you for your kind words in your review. We are delighted to read that your Dad has settled in well and that you feel part of the family. We will pass on your kind words to the three ladies who…read more
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Review from Heather C (Daughter of Resident) published on 1 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot rate the Royal Star and Garter Care Home in High Wycombe highly enough; it is a well-designed, bright and clean environment. I know my father does/will receive excellent care when he stays at the home for short-term care breaks. All the staff are kind, caring, friendly and considerate; they
make him feel very welcome, and he says, ‘the food is lovely and that he is looked after well’.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
Thank you for the excellent review of the home and for highlighting the exceptional quality of our services. Such positive feedback motivates and inspires our dedicated staff to continue delivering…read more
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Review from Anne B (Daughter of Resident) published on 24 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is well cared for, feels safe and secure and is happier than she has been for several years as her health has declined. Staff are friendly and helpful. The environment is spacious, well-maintained and perfectly designed for elderly people with mobility issues. We looked at several homes before
choosing this one; it is without a doubt the best I have seen. I can highly recommend it.
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Review from Christine P (Daughter-in-law of Resident) published on 24 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law receives the best of care at Royal Star & Garter - High Wycombe.
She is always relaxed and happy as well as clean, tidy and well turned out. I have no concerns about her physical and mental care. I know I would be informed immediately of any problems.
The residence is full of stimulating
decor and is always clean and tidy. The staff are always cheerful and caring.
I feel we are lucky to have access to such a facility for her.
Thank you to all members of the team.
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Review from V H (Daughter of Resident) published on 12 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my father moved into the Royal Star & Garter in High Wycombe, he has received outstanding care and, as a result, is happier, more chatty and far healthier than I have seen him in years. Everything, from the nursing and physiotherapy through to the social events and catering, are excellent. My
father loves having other ex-service personnel to chat to and I love having the peace of mind that my dad is somewhere where he is happy. The staff make sure to involve the family and keep us updated on everything. I can’t recommend them highly enough.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
Thank you very much for taking the time to provide feedback about your father's experience at our home. It brings us great joy to know that your father is receiving outstanding care and is…read more
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Review from Anne R (Daughter of Resident) published on 16 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mother entered the home in February 2023, the staff have been supportive, responsive and done whatever they can to ensure that her transition has been as smooth and welcoming as possible. As I live many thousands of miles away, it’s important to me to have confidence in the knowledge that my
mother is as comfortable and happy as she can be.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
Thank you so much for taking the time to provide your feedback about your mother's experience at Royal Star & Garter, High Wycombe. We are thrilled to hear that our staff have been supportive,…read more
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Review from Marion G (Sister-in-law of Resident) published on 16 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment that my sister-in-law entered Royal Star & Garter in High Wycombe, my husband and I knew that we had picked absolutely the best possible care for her. She has been residing there for almost a year now and she settled very quickly without any problems. This was due to the fact that all
her needs were, and are, met with the utmost care. She really feels safe and loved. All the staff and carers are so helpful and nothing is too much trouble. Her room is so spacious and comfortable and she has a lovely view from her bedroom window. Whenever we visit, we can see the standard of care that she is receiving as she looks so clean and her clothes are spotless. We can see that the laundry is first-class as well. The communication from the home to us is excellent, as we are kept very much informed about everything that is happening, both now and in the future. It is such a relief, when we leave her, to know that she is receiving such dedicated care.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
Thank you very much for taking the time to provide us with your invaluable feedback. It is our highest priority to provide the best care and services to our residents and we are thrilled to hear that…read more
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Review from Caroline B (Daughter of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is so happy living at the Royal Star and Garter. Her every wish is tended to. Her staff treat her as their family. She enjoys mostly varied activities and laughs daily. I am always sad to leave my mum but know she could not be in better hands. Care is wonderful at Royal Star & Garter. This,
in turn, allows me peace of mind when I'm not with her. Heartfelt thanks.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
Thank you for the amazing review that you recently posted about our home. It brings our team an immense joy to know that we have met your expectations and provided excellent care for your mother. I am…read more
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Review from Stuart W (Son of Resident) published on 6 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was a resident for over three years. The care provided was quite exceptional. Whilst his mobility was greatly reduced and the worry of falls was always present, the loving and attentive staff always made it possible for Dad to live life as fully as possible. He often praised the efforts that staff
would go to in providing entertainment, organising trips and encouraging regular exercises. When we spoke he would relive his day with such joy and enthusiasm, whether it was the entertainment or trips outside, the staff would always try and come up with more to do. Whilst Covid presented many restrictions, in particular, home visits. I was so impressed with the efforts taken by staff and the management in keeping us fully updated on Dad's wellbeing.
As a family we were always given the warmest of greetings and felt very much included in Dad's life; it felt like we belonged to one big family, and I shall miss them all.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
Thank you so much for taking the time to leave such a wonderful review. We are all thrilled to have had the opportunity to provide care for your father over the past three years. It was such an honour…read more
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Review from David T (Son of Resident) published on 6 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident since January 2022 and as a family, we have been delighted with the level of care she has received. My father was allowed to visit on a daily basis, have meals with my mother and attend the various forms of activities and entertainment with her. The staff are extremely
caring and attentive, going out of their way to get to know my mother and encourage her to participate in activities and to settle into the home. The rooms are large, modern and homely and the food is excellent, with a varied choice always available. When my father became ill, Royal Star & Garter - High Wycombe was an obvious choice for his end-of-life care and the staff treated him with the utmost kindness and dignity throughout, as well as providing constant support for the family. We would not hesitate to recommend Royal Star & Garter - High Wycombe to anyone looking for a home for their loved ones.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
I wanted to personally thank you for taking the time to leave a positive review about your experience with Royal Star & Garter, High Wycombe. It is wonderful to hear that your mother has received the…read more
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Review from Francis (Frank) B (Husband of Resident) published on 29 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Royal Star & Garter is in the top 20% of best care homes in southern England. My wife is in the best place I considered and I couldn't do better. It is a military charity and as such, I was admitted. It gives excellent dementia nursing and attention from caring nurses/carers. The leisure and eating
facilities are very good. Excellent management. I make a visit three times a week, so feel competent to give an opinion. The costs seem very fair and not over-expensive from local studies made. I have personally had respite attention from their nursing side, and when needed I would apply for full-time residence.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
Thank you for your kind words in your review of the Royal Star & Garter. We are thrilled to hear that you are pleased with the care and attention that your wife has received from our team of dedicated…read more
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Review from Mike M (Son of Resident) published on 29 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been at the Royal Star & Garter for four months and we are delighted with the care she receives. She has mid to late-stage Alzheimer's and severe mobility issues. We struggled to provide care for her at home for some time before making the decision with some trepidation that she must
enter a home. After visiting several homes we decided on the
Royal Star & Garter and it really has lived up to our hopes and expectations.
Staff are unfailingly kind and patient with my mother and, as well as providing all the essential elements of care to a first-class standard, they go above and beyond in so many small ways to ensure that her experience is a positive one. One example: With her dementia, my mother becomes easily distressed, especially upon awakening from a nap when she is especially disorientated. So we will often find a member of staff sitting by her side as she snoozes, ready to reassure her that all is well and that she is safe and secure when she awakes. Excellent home. Excellent staff. Excellent care.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe
Thank you very much for your kind words and inspiring review.
At the Royal Star & Garter, we strive to ensure that our residents feel comfortable and well-cared for, so we are thrilled to hear that…read more
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Review from Tina S (Daughter of Resident) published on 28 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father moved in at the beginning of June. The staff were very friendly and were always looking for ways to make him more comfortable. He didn't really get any physio though and didn't gain his ability to walk. The food was good and tailored to his needs. The room was smart and had all the facilities
needed especially the hoist, which proved very useful. Unfortunately, he was only at the home until August, when he went into the hospital and didn't return to the care home. There are daily activities for the residents if they are fit and able to join in.
Reply from Diane Fisher, Marketing & Communications Officer at Royal Star & Garter - High Wycombe
It was a privilege to have known your father and to have been able to provide care for him. We're sorry he was only with us for such a short time, we would have really liked him to be able to have…read more
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Current Review Score: 10.0 (9.959)

Overview of Review Score

The Review Score of 10 (9.959) out of 10 for Royal Star & Garter - High Wycombe is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.959 for Royal Star & Garter - High Wycombe is calculated as follows: ( (330 Excellents x 5) + (14 Goods x 4) ) ÷ 344 Ratings = 4.959
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Royal Star & Garter - High Wycombe is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jan 2023

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Reggie

Reggie Ballos

Job Title: Home Manager Joined: 2020

I have worked for the charity since 2009, becoming High Wycombe’s Home Manager in late 2020.


The things I love the most about my job are being able to create lovely moments and memories with the residents and being able to laugh and cry with them, comfort and reassure each other when we feel sad, and just being there as a friend and family. I also love that we are one family, there is no ‘them and us’.

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