Royal Star & Garter - High Wycombe

Hughenden Avenue, High Wycombe HP13 5GG
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10 85 Reviews
  • Royal Star & Garter - High Wycombe, High Wycombe
Royal Star & Garter offers compassionate, loving care to veterans and their partners living with disability or dementia.

The High Wycombe home opened in April 2019 and has been exclusively designed for the comfort and well-being of residents.

Specialist nursing and dementia care are offered in a relaxed, homely environment. Residents can enjoy the many activities in the spacious lounges, share the day with friends in the cafe-bar, or enjoy quiet time in the library or landscaped gardens.

With over 50 activities and outings every week, there is always something fun to do.

The in-house physiotherapy team offers regular physiotherapy sessions in a fully equipped studio.

Each resident has a large, en-suite bed-sitting room.

The care team works hard to ensure that life for residents in the High Wycombe home is comfortable, stimulating and fulfilling. Residents are supported to live a full and enjoyable life.
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Care Provided by Royal Star & Garter - High Wycombe

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: £1915 – £1915
  • Self-Funded Nursing Dementia Care: £2130 – £2130
  • RESPITE Self-Funded Nursing Care: £1915 – £1915
  • RESPITE Self-Funded Nursing Dementia Care: £2130 – £2130

These prices are only a guideline, please contact Royal Star & Garter - High Wycombe to find out the exact price for your requirements.

Contact Royal Star & Garter - High Wycombe to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Royal Star & Garter - High Wycombe to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Reggie Ballos (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+
  • Ex-Service personnel and their partners

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (70)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Parking

  • Available parking on-site is limited however nearby roads that provide additional parking.

Royal Star & Garter - High Wycombe Reviews (85)

10

Royal Star & Garter - High Wycombe has a Review Score of 10 (9.955) out of 10, based on 34 reviews in the last 2 years.
Over all time Royal Star & Garter - High Wycombe has 85 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Royal Star & Garter - High Wycombe
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Total of 85, showing 41-60
Review from Stuart W (Son of Resident) published on 6 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was a resident for over three years. The care provided was quite exceptional. Whilst his mobility was greatly reduced and the worry of falls was always present, the loving and attentive staff always made it possible for Dad to live life as fully as possible. He often praised the efforts that staff
would go to in providing entertainment, organising trips and encouraging regular exercises. When we spoke he would relive his day with such joy and enthusiasm, whether it was the entertainment or trips outside, the staff would always try and come up with more to do. Whilst Covid presented many restrictions, in particular, home visits. I was so impressed with the efforts taken by staff and the management in keeping us fully updated on Dad's wellbeing.
As a family we were always given the warmest of greetings and felt very much included in Dad's life; it felt like we belonged to one big family, and I shall miss them all.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High WycombeThank you so much for taking the time to leave such a wonderful review. We are all thrilled to have had the opportunity to provide care for your father over the past three years. It was such an honour to be a part of his life and see him live life to the fullest.
Our team strives to provide exceptional care and create a warm and welcoming environment for all our residents and their families and we are glad to know that you experienced this during your father's stay with us. It is especially encouraging to hear that our efforts to keep you updated on your father's well-being, particularly during these difficult times, were appreciated.

Once again, we thank you for sharing your thoughts and experiences with us. Your kind words inspire us to continue to strive towards making a positive difference in the lives of our residents and their loved ones.
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Review from David T (Son of Resident) published on 6 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident since January 2022 and as a family, we have been delighted with the level of care she has received. My father was allowed to visit on a daily basis, have meals with my mother and attend the various forms of activities and entertainment with her. The staff are extremely
caring and attentive, going out of their way to get to know my mother and encourage her to participate in activities and to settle into the home. The rooms are large, modern and homely and the food is excellent, with a varied choice always available. When my father became ill, Royal Star & Garter - High Wycombe was an obvious choice for his end-of-life care and the staff treated him with the utmost kindness and dignity throughout, as well as providing constant support for the family. We would not hesitate to recommend Royal Star & Garter - High Wycombe to anyone looking for a home for their loved ones.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High WycombeI wanted to personally thank you for taking the time to leave a positive review about your experience with Royal Star & Garter, High Wycombe. It is wonderful to hear that your mother has received the level of care she deserves and that your father felt comfortable and cared for during his end-of-life care.
We take pride in our staff members who go above and beyond to ensure our residents and their families feel welcome and at home. It means a lot to us to hear that our residents and their family members are happy with the care, attention, and comfort we provide.
We understand the importance of having a safe and homely environment for your loved ones, and we are delighted to have been able to provide that for your family.
Thank you again for your kind words.
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Review from Francis (Frank) B (Husband of Resident) published on 29 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Royal Star & Garter is in the top 20% of best care homes in southern England. My wife is in the best place I considered and I couldn't do better. It is a military charity and as such, I was admitted. It gives excellent dementia nursing and attention from caring nurses/carers. The leisure and eating
facilities are very good. Excellent management. I make a visit three times a week, so feel competent to give an opinion. The costs seem very fair and not over-expensive from local studies made. I have personally had respite attention from their nursing side, and when needed I would apply for full-time residence.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High WycombeThank you for your kind words in your review of the Royal Star & Garter. We are thrilled to hear that you are pleased with the care and attention that your wife has received from our team of dedicated nurses and carers. We understand how important it is to provide a safe and comfortable environment for our residents, especially those with residents living with dementia and it is inspiring to know that we have been able to meet your expectations.
It is also wonderful to know that you are pleased with the leisure and eating facilities at the Royal Star & Garter, as well as our management. Our team strives to provide the highest level of service to our residents and their families, and it is rewarding to see that our efforts are being recognized.

Thank you again for choosing the Royal Star and Garter for your wife, and for taking the time to share your positive experience with others.
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Review from Mike M (Son of Resident) published on 29 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been at the Royal Star & Garter for four months and we are delighted with the care she receives. She has mid to late-stage Alzheimer's and severe mobility issues. We struggled to provide care for her at home for some time before making the decision with some trepidation that she must
enter a home. After visiting several homes we decided on the
Royal Star & Garter and it really has lived up to our hopes and expectations.
Staff are unfailingly kind and patient with my mother and, as well as providing all the essential elements of care to a first-class standard, they go above and beyond in so many small ways to ensure that her experience is a positive one. One example: With her dementia, my mother becomes easily distressed, especially upon awakening from a nap when she is especially disorientated. So we will often find a member of staff sitting by her side as she snoozes, ready to reassure her that all is well and that she is safe and secure when she awakes. Excellent home. Excellent staff. Excellent care.
Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High WycombeThank you very much for your kind words and inspiring review.
At the Royal Star & Garter, we strive to ensure that our residents feel comfortable and well-cared for, so we are thrilled to hear that you have experienced this first-hand. Our dedicated staff works incredibly hard to provide person-centred care to each resident.
We believe we have a true family atmosphere, and we're thrilled that your mother is thriving in her new environment/home. Thank you for entrusting us with the care of your loved one and for taking the time to share your positive experience.
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Review from Tina S (Daughter of Resident) published on 28 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father moved in at the beginning of June. The staff were very friendly and were always looking for ways to make him more comfortable. He didn't really get any physio though and didn't gain his ability to walk. The food was good and tailored to his needs. The room was smart and had all the facilities
needed especially the hoist, which proved very useful. Unfortunately, he was only at the home until August, when he went into the hospital and didn't return to the care home. There are daily activities for the residents if they are fit and able to join in.
Reply from Diane Fisher, Marketing & Communications Officer at Royal Star & Garter - High WycombeIt was a privilege to have known your father and to have been able to provide care for him. We're sorry he was only with us for such a short time, we would have really liked him to be able to have physio on a regular basis and enjoy more of our other activities too. We all really enjoyed getting to know you as a family and wish you the very best.
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Review from Sue A (Daughter-in-law of Resident) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law moved to Star and Garter High Wycombe in July. I cannot thank them enough for giving him such a safe and comfortable environment.


He is still mentally active and receives lots of one-to-one support as well as varied activities. Sometimes he chooses not to do the activities, but

that is ok as he never complains of boredom or anything else. He seems happier and much less anxious - better, I think, than with all the love and care we provided for him in his own home.


His move has been a godsend for his family. Its hard at first not having to think and worry for your loved ones, but no longer needing to organise carers, medical appointments, physios, chiropodists, eye and hearing clinics, dentists, assessments etc is a huge weight off our shoulders and makes a big improvement to family life. Cheaper too.


The nurses, dementia staff, carers and admins are lovely. All seem to enjoy the residents and working at Star and Garter, which confirms we made the right choice 100%.

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Review from A D (Daughter of Resident) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are so caring, friendly and attentive. My mum is treated with gentleness, respect and a happy smile. She is always clean, smart and comfortable. She has activities and social events to stimulate her and always a choice to take part or not. I feel confident and content that she is relaxed and
safe and that staff are well trained and genuinely eager to look after her and her needs. The home is very welcoming and has a definite family feel.
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Review from Helen R (Daughter of Resident) published on 21 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents moved to the Royal Star & Garter early this year and during the last 6 months they have only ever experienced kindness and care from the whole team at High Wycombe.
The staff have gone above and beyond to ensure both my mum and dad have settled in to their respective families. With
one being in nursing and the other in dementia, we have experienced both areas of care and I can honestly say neither disappoint. The facilities at High Wycombe are fantastic and nothing ever seems too much trouble. I would highly recommend the Royal Star & Garter to anyone seeking a care home for their loved ones.
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Review from A B (Respite Resident) published on 18 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed here for four weeks of respite care. The staff are friendly and cheerful. The home is very well run and clean. The food was imaginative with an A La Carte menu. I am very lucky.
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Review from M I (Son of Resident) published on 16 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident in one of the dementia families for about 6 months, and as I am local I manage to visit regularly. What is most striking is that he is always happy. Having had live-in support at home for several years he is thriving being part of a community and throws himself into the
activities, particularly anything musical. There have been rare occasions when his condition means he becomes frustrated and agitated, but the staff are fantastic at making him feel comfortable again; they are able to do this because they have taken the time to get to know him so well. Being a new, purpose built facility, the environment is first class and provides everything that Dad needs.
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Review from Mike H (Son of Resident) published on 5 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a resident at the Royal Star & Garter for eighteen months in the dementia section. Care goes way beyond looking after the physical needs and the staff took the time and effort to connect with dad and become friends as well as carers. They excelled in this area and made dad's time as happy
as possible, sharing jokes and spending time engaging with dad in activities. I am very grateful to the staff for the effort that they put in this area.
The facilities are also second to none. It is a new purpose build, the accommodation for residents is first class as are the facilities for visitors and resident entertainment purposes.
Our whole family can highly recommend this care home - it is just such a great combination of staff, facilities and care management. Simply Gold Standard and a benchmark for the care sector.
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Review from Vivienne D (Wife of Resident) published on 25 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After years of being bed-bound and cared for at home, the hard decision was made for my husband to be moved into the Royal Star & Garter - High Wycombe for end-of-life care. With the outstanding nursing care and the amazing love and attention from all the staff, he was able to fulfil a very happy and
comfortable year there. They went above and beyond and were even able to arrange for him to visit the garden and attend activities with the other residents. As a family, we cannot recommend the Star and Garter highly enough and we will always be grateful for the wonderful year that he had there.
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Review from Jane C (Daughter of Resident) published on 25 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving my mother into the Royal Star & Garter was the best decision I made. The care given to her is exceptional, and she has a very close bond with all the members of staff. The facilities are outstanding, and the activities and entertainment provided are wonderful. I cannot rate the home highly enough
and would recommend to anyone looking for a care home.
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Review from Jane C (Daughter of Resident) published on 25 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When our mother’s dementia meant that she was in need of full-time care, we were delighted and relieved that she was able to move to the Royal Star and Garter, High Wycombe. The care and love she received was consistently outstanding and overwhelming. Her room felt like a great hotel, was well equipped
but nevertheless remained very personal with her own possessions very much in evidence. The corridors and communal spaces are very light and cheerful with aspects over the gardens. In the dementia unit, there were many visual stimulations to trigger memories and the staff are wonderful and patient in their conversations with the residents to bring back all those memories. Mum’s needs were always attended to with respect, dignity, cheerfulness and patience. Sadly we lost mum at the end of 2021 but again we were hugely relieved that the Rose Star and Garter were able to provide outstanding end of life care and we were left speechless at the level of love and care that she received at that time.
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Review from Jill H (Daughter of Resident) published on 22 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father, a resident of over two years, is extremely happy and contented due to the excellent staff who are so kind and hardworking. He takes full advantage of the activities on offer which he enjoys, photos of which I can access on Family Connections. I have nothing but praise for the staff and the
way The Royal Star and Garter is run.
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Review from W H (Daughter of Resident) published on 22 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Royal Star and Garter from another local Care Home in the area mid December 2021. I have not regretted the move and find everything about the Royal Star and Garter to be first class. My mother is now back to how she was before she entered the previous care home and I am so thankful
to the staff at RS&G for everything they have done for her. The staff are so caring and always take the time to speak and update me on my mum. My only regret is not choosing the Royal Star & Garter in the first place and having to watch my mother suffer in a care home that was not suitable for her needs.
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Review from Caroline M (Daughter of Resident) published on 22 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved to Royal Star and Garter in High Wycombe as he needed nursing care on discharge from hospital. His stay was only short-lived as he was in his final few weeks of life, and he sadly passed away five weeks later in November 2021.
Dad was not mobile, but the staff were able to move him around
the spacious room from bed or chair to bathroom with the ceiling hoists. He was able to have his electric reclining chair by the window, looking out over the garden, and we put pictures and photos up for him.


The staff were very friendly and caring, nothing was too much trouble, and Dad felt very happy and lucky to be there.


My family and I are very grateful that Dad was able to spend his final weeks being cared for by such lovely,warm, friendly, caring people who treated him with dignity and respect, and they are all truly amazing.


I would have no hesitation in recommending Royal Star and Garter, High Wycombe to anyone.

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Review from Laura C (Granddaughter of Resident) published on 18 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Royal Star and Garter in High Wycombe have been great at looking after my Grandfather. He became a resident during the Pandemic which could have made the process more stressful but the team did a great job at making us feel at ease and keeping us up to date on changes. The carers and staff are
all very friendly and always have a smile on their face.
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Review from Sandra Y (Daughter of Resident) published on 18 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was welcomed into the home in an instant. She was included as we all were and still are. The staff always have a smile on their faces and are happy to welcome us in when we visit. Mum is very well cared for, she’s clean, fed and has actually put a little weight back on.
I couldn’t be happier.
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Review from Gillian M (Daughter of Resident) published on 18 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank the Royal Star & Garter enough for the care and companionship offered to my mum. She has settled in well and the peace of mind that the whole experience gives to myself and the family is incredible. A top team.
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Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for Royal Star & Garter - High Wycombe is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.955 for Royal Star & Garter - High Wycombe is calculated as follows: ( (386 Excellents x 5) + (18 Goods x 4) ) ÷ 404 Ratings = 4.955
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Royal Star & Garter - High Wycombe is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jan 2023

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Reggie

Reggie Ballos

Job Title: Home Manager Joined: 2020

I have worked for the charity since 2009, becoming High Wycombe’s Home Manager in late 2020.


The things I love the most about my job are being able to create lovely moments and memories with the residents and being able to laugh and cry with them, comfort and reassure each other when we feel sad, and just being there as a friend and family. I also love that we are one family, there is no ‘them and us’.

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