Care Homes Owned by London Borough of Waltham Forest

I live abroad and visited my mother in August of this year. I was astounded by the quality of care she was receiving, it surpassed all my expectations. All the staff were unbelievably kind and fostered an environment of happiness which I believe is a crucial component of caring for people with dementia. They treated every resident as though they were special individuals whilst at the same time being part of a large extended family. I saw amazing acts of kindness given by the staff to a number of residents at a time when they had no idea that I was there. This proves of course that this is how the home functions and was not something put on because of my presence. I honestly cannot praise everyone that works more highly in what I believe to be difficult circumstances. Leaving to return home I felt so lucky that my mum was in such wonderful hands.

This care home doesn't care about its residents. They treated my mum badly. They are rude and non-professional. I am going to report this organisation to the CQC and the MP. Disgusting food and behaviour to the elderly. Do not send any of your elderly parents to this care home.